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Lloyd’s Register

Lloyd’s Register

ShipRight FDA2

ShipRight FDA2 version 2.5

Frequently

Asked

Questions

Product: ShipRight FDA Level 2 Report: Frequently Asked Questions

Document Version 1.01 created on 5-Dec-05 Lloyd’s Register

ShipRight FDA Level 2 Report: Frequently Asked Questions Document Version 1.01 created on 5-Dec-05 Lloyd’s Register

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Using the Report

This report contains the frequently asked questions asked by users to the ShipRight FDA level 2 software support team. Please read this document first before contacting Software support

Disclaimer

Lloyd's Register, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as the ‘Lloyd's Register Group’. The Lloyd’s Register Group assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant Lloyd’s Register Group entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract.

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Document History

Version

Date

Description

1.0 05/12/05

 

Initial Document formatted to Lloyd's Register standard.

1.01 05/12/05

 

Correction of minor typographic errors

Aims and Intentions

This document is to act as an aide memoir for user and software support to assist them in using the ShipRight FDA2 software product. It should be the first port of call for anyone with a problem using ShipRight FDA2 software

Audience

The intended audience for this document are

o

User of ShipRight FDA2 software

o

Software support teams for ShipRight FDA2 software

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Conventions

The following standard conventions are used in the Lloyd’s Register documentation:

Symbol

What it highlights

Hints and tips – and recommended methodsLloyd’s Register documentation: Symbol What it highlights Where to go for help or additional information Important

Where to go for help or additional informationit highlights Hints and tips – and recommended methods Important information Critical information Mouse Action

Important informationmethods Where to go for help or additional information Critical information Mouse Action Click Use the

Critical informationgo for help or additional information Important information Mouse Action Click Use the primary mouse button.

Mouse

Action

Click

Use the primary mouse button. Normally this will be the left button unless you have chosen to switch your mouse to left-hand mode.

Click on

Point the cursor pointer at the item you wish to select and click the primary mouse button.

Double-click

Click twice in quick succession on the item you wish to open.

Right-click

Click the right-hand mouse button if using the standard mouse set-up. If left-handed use the other mouse button.

Drag

Holding down the primary mouse button, move the mouse so that the selected item moves to another position in the window. Release the mouse button to complete the move.

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Table of Contents

1

Installation Issues

7

1.1

Question: Installing the software …

7

2

Runtime Issues

8

2.1 When Starting FDA2…

8

2.2 After entering the registration information…

8

2.3 After logging in…

8

2.4 When I start the software …

9

2.5 I have logged in…

9

2.6 I have started the software…

10

2.7 I have opened a project and…

10

2.8 When I try to run…

11

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

1 Installation Issues

1.1 When installing the software …

When installing the software I get the following error message displayed.

the software I get the following error message displayed. How can I resolve this? Answer -

How can I resolve this?

Answer - This is not actually an error, but a Notice. It is caused by the installation trying to overwrite a file currently in use by windows. Try closing any open applications and selecting ‘Retry’. If the notice persists it is an indication that the file is a system file. Select cancel and continue the installation. At the end of the installation, re-boot your machine. Windows will write the file to the appropriate place when re-starting.

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

2 Runtime Issues

2.1 When starting FDA2…

When starting FDA2 for the first time I get the following dialogue.

FDA2 for the first time I get the following dialogue. I enter some information in the

I enter some information in the Location field but get an error and the software will not start

Answer- This is due to the user having restricted permissions. The user must have at least ‘Power User’ rights. However, the registry merge file - fda_register_hq.reg – can solve this issue and bypass this screen if that does not fix the issue.

2.2 After entering the registration information…

After entering the registration information I am seeing a login screen. What are the username/password I should use?

Answer- Username and password are both ‘admin’ (without the quotes)

2.3 After logging in…

After logging in I get the following error message, and the software terminates. What can I do?

error message, and the software terminates. What can I do? Page 8 of 11 Document Version

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Answer- Again this is due to the user having restricted permissions. The user must have at least ‘Power User’ rights.

2.4 When I start the software …

When I start the software I see a message saying it is a demonstration version of the software, but I have registered with Lloyd's Register/I am using an LR build machine. Why is this?

Answer- The software uses a security dll to detect if the software is registered/an LR build machine, thus providing full functionality. If an older version of the dll is being used it will report back that the software is not registered. Upgrade to the new version of the security dll by running the provided setup – ‘LR_Security setup v1.0.0.2.exe’.

2.5 I have logged in…

I have logged in and see the following error message (in fact it appears twice!)

see the following error message (in fact it appears twice!) This is followed by another error

This is followed by another error message as below.

twice!) This is followed by another error message as below. What do they mean? Answer- The

What do they mean?

Answer- The first message (which appears twice) is a warning that the Ole server required to perform some GUI activities throughout the software has failed to initialise or store its values in the registry. Again this is due to the user having restricted permissions. Running the registry merge file - FDA_OLE2.reg – can solve this issue.

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

2.6 I have started the software…

I have started the software and am trying to open a project. However when

click the open button I get the following Dialogue and I know that there are projects available. Why are they not showing?

there are projects available. Why are they not showing? Answer- The software cannot read from compressed

Answer- The software cannot read from compressed drives/directories. Uncompress any directories containing FDA projects and the software will see them.

2.7 I have opened a project and…

I have opened a project and am in the ‘Project Manager’. However when I

click on any of the steps NOTHING happens. Also when I try to open the ‘Stiffener’ or ‘End Connection’ databases I get the following error message. How can I resolve this?

I get the following error message. How can I resolve this? Page 10 of 11 Document

Lloyd’s Register

ShipRight FDA2 Frequently Asked Questions

Answer- This is due to one of the controls used in the software (CSText32.ocx) not being Windows XP SP2 compatible. Close FDA and run the provided setup program – ‘FDAXPSP2_Setup.exe’. Restart the software and the wizards will now be available.

2.8 When I try to run…

When I try to run the main ‘Short Term & Long Term Fatigue Computation’ solver, I get the following error messages. Why will it not run?

I get the following error messages. Why will it not run? Answer- The solver will only

Answer- The solver will only accept a path to the project up to a maximum of 128 characters. Shorten the project directory to 15 characters or less. The solver should now run properly. Alternatively store your ‘RootFDA’ directory in the root of the C drive, rather than the suggested ‘C:\Program Files\Lloyd's Register of Shipping\ShipRight FDA\RootFDA

Register of Shipping\ShipRight FDA\RootFDA ’ When the solver is instantiated the spaces in the path name

When the solver is instantiated the spaces in the path name are converted to ‘%20’ so any spaces in a path actually count as 3 characters)