Exercise1:LetterofApology Sometipsonhowtowritepersonalletters.Whateverkindoflettersthesemaybe,always makeitapointtowritewithsincerity. 1) Writeassoonaspossibleafteranincident.KISS(KeepItShortandSimple)isa basicprincipleforwriting. 'Iamvery,verysorry'isanexampleofnotkeepingshortandtothepoint. 2) Saywhatyouwilldotocorrectamistakewiththeassurancethatthesamewillnot happenagain. 3) Expressgratitudeforbeinginformedofthesituationifyouwerenotawareofit. 4) Spendtimetoedityourletterongrammar,spellingandtone.

DearMs.Green, Iwouldliketoapologizeforthedamagemydaughtercausedtoyourwindow.Pleasesend metherepairbill,soIcanreimburseyou.Iassureyouthatthiswillnothappenagain.If thereisanythingelseIcandoforyou,pleaseletmeknow. Sincerely, BettyGrimes BettyGrimes,yourneighbor

Exercise1:LetterofAppreciation Discusswhypeoplewriterlettersofappreciation. 1)groupefforts 2)introductions 3)invitationstospeak 4)helpfuladviceorsuggestions 5)personalfavors 6)recommendations 7)sympathyreceived 8)volunteers 9)accomplishments 10)jobwelldone 11)contributions(financial,scholarships...) Guideonhowtowritelettersofappreciation: 1)Statewhatyouareappreciativeabout. 2)Limityourmessagetowhatyouareexpressingappreciationfor(donotadd informationthatisnotrelatedtoit). 3)Bebrief,warmandsincere. 4)Handwriteyourletter(personalletters). 5)Typelettersonletterheadormemopaper(businessletters).

DearMs.AngelCloud, Thankyousomuchforyourlovelycard.Iappreciateyourthoughtfulnessatthistimeof sadnessinmylife.Iwillcontactyouagainoncethingschangeforthebetter. WithLove, Mrs.TerryEyed

Exercise1:LetterofComplaints Guidelinesonwritingaletterofcomplaint. 1) Writetheletterassoonaspossibleaftertheincident. 2) Explaintheproblemclearly,brieflyandfairly. 3)Writeinthebusinessletterformat. 4)Addressthelettertothecustomerserviceorconsumeraffairsdepartmentorthehead office. 5) Inthefirstparagraph,statewhattheissueorproblemisandgiveanyrelevant informationthatyouthinkisimportantandapplicablelike:date/timeoftheissue, location,nameofpersononduty,name/modelofproduct,whattheproblemwas, youraccountnumber,price,warrantyinformationandanyreferencenumber. 6) Discussoneproblematatime.Ifthereareseveral,choosetwoorthreethatareof mosturgency. 7) Discusshowtheproblemcanberesolvedandwhatyouexpectfromtheotherparty. 8)Sticktothefactsanddon'tusehighlyemotionalstatements. 9) Maintainapositiveandpolitetone.Trynottoblamenorthreaten;youraimto arriveataresolutionandagreement. 10)Inthelastparagraph,givethanksforthetimegiventoreadingyourletter. Complimentonanythingyoulikedaboutthecompany'sproductorservice. 11) Remembertoincludeallimportantandrelevantinformationsuchasyourcontact numbers,addressandemailsotheycancontactyouimmediatelyifnecessary. 12)Preparecopiesofdocumentslikereceipts,statementsandothersthatyoucanattach toyourletter.Keepalloriginalsinyourrecord. 13) Concludewithconfidenceofasatisfyingresolution.

Woodson'sDepartmentStore SalesManager DearSalesManager, Thisletterisacomplaintconcerningtheactionsofoneofyoursalespersons.OnTuesday, May1,1999,around3PM,Iwenttoyourstoretolookforanoutfit.WhenIaskedan availablesalesperson,Ms.MariaJohnson,forhelpinfindingmysize,sheinformedme thatshewasbusyandthatIwouldhavetofinditmyself.IexplainedthatthereasonI cametoherwasbecauseIcouldn'tfindit.ShethensaidinarudetonethatifIcouldn't findit,itmeansthatyourstoredidnothaveit,andthatIneededtolooksomewhereelse. IfeltthatMs.Johnsonwasrudeandunnecessarilycurtwithme.Ifshewasbusy,she couldhavesimplyandpolitelytoldmethatshewouldbeabletohelpmeinamoment.I hopethatyouwillconfrontMs.Johnsonaboutherbehavior.Ishopfrequentlyatyour storeandIlookforwardtoamorepleasurableshoppingexperiencenexttime. Thankyou, Mrs.BettyMoneybags Mobile#12345678 123Road,ABCCenter,XYZ

Exercise1:CoverLetter Writeacoverletterinashortpage.Modifyyourlettertofitthecompanyandtheir needs.Includeanyinformationappropriatetothejobyouareapplyingfor. Yourobjectiveinpreparingthecoverletteris: *tointroduceyourselftopotentialemployers; *topointoutthepositionyouareinterestedin; *toexplainyourinterestintheposition; *toexplainwhyyouwouldbeagoodcandidateforworkintheircompany; Followstandardbusinessletterformatwhichconsistsofthreeparagraphs.Inthefirst paragraph: 1)introduceyourself; 2)explainhowyoulearnedofthepositionand/orthecompany; Inthesecondparagraph: 3)Provideinformationonyourskills,strenghts,education,qualificationsand/or experience.Keepitsimpleanddirect. 4)Givespecificexamplesofwhyyoumaybetheidealcandidate;donotmerelyrestate whatisinyourresume. Inthethirdparagraph: 5)Showprideinyourprofessionandskills. 6)Requestaninterviewandsuggesttimesthatmaybeconvenientforyou;orinform themthatyoucancomeanytimethatisconvenientforthem. 7) Includeallyourcontactnumbers. 8) Addresstheperson,notatitle. 9) Askforaresponsethatyoumayexpectoranynextsteplikeaninterview.

527WestAve. Elmswood,CT23865 October28,2004 Mr.MichaelBlack DirectoryofHumanResources GlobalAnswers 6542SiouxFalls,NY DearMr.Black: ItiswithgreatinterestthatIamapplyingforthepositionofchiefaccountant.WhenI readthejobdescriptioninyouradontheNewYorkTimesonAugust12th,Ifeltthatit wasanidealmatchwithmycareeraspirations.Ihavealwayswantedtoworkfora Fortune500companysuchasGlobalAnswers. IbelievethatIamtheidealcandidateforthepositionduetomyextensiveexperienceas anauditorforKPMG.AtmycurrentpositionatKPMG,Iperformallofthesametasks thataredescribedinyouradforthechiefaccountantposition.InadditiontothatIhavea reputationforbeingahardworkerwhomakessurethejobisdonerightthefirsttime.My reportsarealwayscompletedwellaheadofthedeadline. Feelfreetocontactmeandsetupaninterviewatyourearliestconvenience.Youcanreach mebywayofemailatKenJacobs@nadate.comorbywayofphoneat(555)5555555.I lookforwardtodiscussingwithyoumyfuturewithGlobalAnswers.Thanksforyour timeandconsideration. Sincerely, Signature KenJacobs Enclosure:resume

Exercise1:BusinessLetter Abusinessletterisaformalwayofcommunicationbetweentwoormoreparties.Itcan beinformative,persuasive,motivational,orpromotional.Abusinesslettershouldbe typedandprintedouton8.5"x11"whitebondpaper. ElementsofaBusinessLetter 1)audiencealetteraddressedtothehumanresourcesshouldnotusehighlytechnical termsunrelatedtothedepartment. 2) objectiveisclearandwritteninaconcisemanner; 3) professionalremainpoliteandcourteous(evenwhenwritingacomplaint);donot usethreateningorslanderousstatements; TipsonEmailingBusinessLetters 1) Aheadingisnotnecessaryinanemail; 2) Useadescriptivesubjectline; 3) Usesimpleformat,staywiththeleftmargin; 4) Keepyourletterformal; 5) Ifpossibleavoidattachmentsunlesstherecipienthasrequestedorisexpectingan attachment. 6) Iftheperson'snameisunknown,addresstheperson'stitlei.e.DearDirectorof HumanResources.

3519FrontStreet MountCelebres,CA65286 October5,2004 Ms.BettyJohnson AccountsPayable TheCookingStore 765BerlinerPlaza IndustrialPoint,CA68534 DearMsJohnson: Ithascometomyattentionthatyourcompany,TheCookingStore,hasbeenlatewith payingtheirinvoicesforthepastthreemonths. Inordertoencourageourcustomerstopayfortheirinvoicesbeforetheduedate,wehave implementedadiscountmodelwherewe'llgiveyou2%offyourinvoiceifyoupayus within10daysofreceivingtheinvoice. Ihopethateverythingisgoingwellforyouandyourcompany.Youareoneofourbiggest customers,andweappreciateyourbusiness.Ifyouhaveanyquestions,youcanfeelfree tocontactmeat(555)5555555. Sincerely, Signature BobPowers AccountsReceivable

Exercise1:FriendlyLetter Writingafriendlyletterisawayofcommunicationbetweenoramongfriendswhoare wellacquaintedwitheachother. 1) 2) 3) Itcoverstopicsonapersonallevel Itmaybehandwrittenortyped. Itisinformal;thus,youarefreetowriteitanywayyoulike;Seeaacommon formatbelow.

FirstParagraph: a) usuallyhasanintroduction:givesasummaryoftopicbeingwrittenabout; b) Ifaddresseeisnotknown,introduceyourselfhere. NextParagraph(s): a) statesmainmessage; b) include(s)details; LastParagraph: a) concludessummarizeseverything; b) givesthanksforrecipient'stime; c) includeswellwishesoranyquestion(s); 506CountryLane NorthBaysville,CA53286 July16,2007 DearSusan, ItfeelslikesuchalongtimesincethelasttimeIsawyou.Iknowit'sonlybeenseveral weekssinceIsawyou.Sofarmysummerhasbeengreat! Ispendmyallmyweekendsatthebeach.Iamgettinganicetanandyoucannolonger sayIampalerthanyou.Ihavebeenplayinglotsofvolleyball,surfingandbuildinganice collectionofseashells.JustthispastweekendItooksecondplaceinasandcastle buildingcontest! OntheweekdaysIwork.Idriveanicecreamtruckaroundandsellicecreamtothe kids.Itissocool.ItisacombinationofthetwothingsIlovemost,icecreamandkids. Thepayisn'ttoogreatbutIlovethejobsomuch. Ihopethesummer'sbeengoingwellforyoutoo.There'sonlyamonthandahalfleftin summervacationandafterthatit'sbacktoschool.Wouldyouliketomeetupsometime tobeforeschoolstarts? P.S.JohnAustinsayshi.

Yourfriend,

Exercise1:LoveLetter Signature Aloveletterisonethatshouldbewrittenoutinstead oftypedtogiveapersonaltouchtotheletter.Itisan expressionofone'sfeelingtowardsanotherperson. Tips: 1) Whilewriting,apictureofthepersonbeingwrittentomaybeplacedinfrontofthe writeralongwithsoftmusicplaying.Apieceofromanticliteraturemaysetonein themoodandgiveideasforthiskindofwriting. 2) Preparearoughdraftandeditforgrammaticalorspellingerrorsthatmayinterfere withthemessagethatismeanttobeconveyed.Becarefulaboutcontentand presentation. 3) Writethefinalletteronstationery. 4) "Dear"isagoodsalutationbutforoneinadeeperrelationshipwiththeaddressee, thereareotherappropriatewordslike:"MyBeloved"or"ToMyOneandOnly". 5) Closewith"Withwarmestregards","Love","Yoursalways","Yourbeloved"... 6) Usually,itisonlythedatethat'sputontheheading. SampleLoveLetter: July8,2008 ToMyBelovedCaitlyn, Youarealwaysonmymind,Ican'tstopthinkingaboutyou.ThefirstthoughtswhenI wake,andthelastthoughtsbeforeIgotosleepareofyou.Iamsuchaluckyguytohave foundsuchawonderfulwoman.Imissyousomuch,ithasbeentoolongsincethelast timeIsawyou. Yoursmileissobeautifulandmagical.EverytimethatIthinkofyoursmileitlightsme upinside.EvenwhenIamhavingareallybadday,seeingyousmilemakesmewantto smiletooanditmakesmeforgetaboutthepreviouseventsoftheday. Caitlyn,youmustbethemostcaringpersononearth.Youseemtohaveanunlimited amountofpatienceandkindness.EverytimeImakeamistakeyouarerightthereto supportme.Thetimethatyoudrove300milesjusttotakecareofmysickmotherwhenI wasawayisjustoneexampleofyourbigheart. Ihavehadsuchagreattimewithyounomatterwhatwearedoing.Aslongasyouare around,evendoingthemostmundaneactivityisfun.Ihopethatwe'llseeeachother everydaywhenIcomeback,Iwanttospendasmuchtimewithyouaspossible.Imiss yousomuch.

Lovealways, Signature

Exercise1:LetterofCongratulations GuideforWritingaCongratulatoryLetter: 1) 2) 3) 4) 5) Giveyourbestwishesearlyinthemessage,alsoattheclose. Statethenameoftheoccasionorcelebration. Showyourjoyforthepersonwhoiscelebratingtheevent. Mentionhowyouheardofthenews. Donotflatter;staysincereandpleasant.

Exercise2:SampleLetterofCongratulations Writealettercongratulationsomeoneorsomepeople.Choosefromthefollowingtopics: a)anewjob b)anengagement c)aweddinganniversary d)agraduation

DearStu, CongratulationsonreceivingyourdoctorateinPhilosophy!Iamsurethatgraduationwas asensationaldayforyouafteralltheyearsofstudying.Iwishyouallthesuccessinthe world!Again,congratulationsonamemorableachievement. Love, CharmGold CharmGold