SCOTT B.

RHODES

972-877-3425 | Dallas/Fort Worth, TX 75070 srhodes972@yahoo.com | www.linkedin.com/in/rhodes3

OPERATIONS & SERVICE SUPPORT MANAGER

Supply Chain Management * Account Management * Technical Resource Management

Leverages expertise in project management, team development, and process improvements to advance and support global operations. Forges and strengthens relationships with key strategic clients, creating multimillion-dollar revenue opportunities and long-term customer loyalty. Heads improvement projects that enhance productivity and profits. Assumed Leadership of and Turned Around the Largest Global Qualification Effort in Applied Materials History: Redefined criteria and reorganized the project to drive alignment between cross-functional groups and business units Assembled eight core team members, representing quality, engineering, support, planning, and account operations Recovered a program that only accomplished 10% completion in two years, achieving close out in eight months. Business Partner: initiating tactical sales plans that product competitive advantage and market dominance Created service strategies that maintained 100% CMP market share in 300mm and penetrated markets. Positioned company ahead of competitors and achieved a fan-out of Applied Materials 200mm product lines across Texas Instruments, resulting in $160M in un-forecasted system sales. Change Agent: lifting productivity, profitability, and service quality via technical and procedural advancements Devised and launched programs that focused on improving labor and material efficiencies, enabling CMP service agreements to achieve 60.4% labor and 35.1% materials margins. Led a metric performance improvement project in Germany that increased spare parts availability from 60% to 95%. Professional Overview Global Supply Chain Manager (2008-2011) APPLIED MATERIALS, INC.: 1988-2011 Directed global supply chain, ensuring consistency and quality in delivery plans; resolved issues that arose due to supplier disengagement or transition, product obsolescence, supply interruptions, or quality excursion for clients worldwide. Directed multiple qualification efforts worldwide and managed programs for the global customer base, ensuring effective responses to change requests while optimizing yield, system performance, and supplier relations. Strategized and managed recovery plans for highly constrained parts; worked directly with vendors, internal account teams, and customers to extend supply during recovery efforts. Collaborated with global account teams to create cohesion on supply chain plans; performed financial, inventory, and usage analysis and presented findings, updates, and program progress to management and client regularly. Achieved 2008 Excellence in Leadership award and three 2010 Small Team Leadership awards. Chemical Mechanical Polishing (CMP) Technology Manager (2002-2008) Headed 21 direct reports in research, development, and production efforts and drove compliance and delivery on multimillion-dollar service contracts with a key strategic client based in Dallas; led negotiations and forecasting. Promoted to drive marketing and sales efforts for CMP services to Texas Instruments; secured a $4.2M service contract through development and implementation of service strategy. Directed field activities at companies such as Texas Instruments, Air Liquide, National Semiconductor, Samsung, FreeScale, Maxim, and XFAB Lubbock Texas; led team in installations, startup, warranty, service level agreement delivery, and paid services activities in production and R&D semiconductor wafer fabrication facilities. Initiated cost controls and astute oversight of department P&L, achieving margins that surpassed corporate goals 10%. Managed various projects, coordinating and leading the introduction of beta systems and related tasks into a R&D facility at Texas Instruments; systems transitioned into full production in 6-8 months on average. Continues to Page 2

SCOTT B. RHODES
Professional Overview continues

972-877-3425 | srhodes972@yahoo.com | Page 2

Systems/Service Sales Account Product Manager (1997-2002) Managed client interface, contract execution, deliverables, and P&L on system sales and service and spare parts contracts for a major semiconductor manufacturer based in Dallas; account generated $11.7M+ annual services revenue and annual systems booking of $22M+ for products covered. Improved existing service contract business with Texas Instruments from $5M to $10M per year and crafted new service business solutions that resulted in an additional $1.7M in sustainable revenue. Penetrated new Thermal Capacitor Gate offerings to the account, including SynGen, OxyGen, PolyGen, Radiance, ISSG, and DPN, as well as DPS II Etch and Leap II Implant product lines. Directed all spares parts programs for Texas Instruments worldwide (US, Europe, and Asia). Earned the Service Division Customer Supplier Excellence Award in 1998 from Texas Instruments in recognition of exceptional improvements to customer service; less than 1% of suppliers receive this distinction. Site Operations Manager (1992-1996) Led 58 direct reports in the management of a multimillion-dollar service contract with a major Dallas-based semiconductor manufacturer, handling renegotiations and complete forecasting of departmental finances. Drove technical staff to maximize system performance by conducting root cause analysis on production and development systems; achieved 90%+ satisfaction ratings on technologies such as DVCD, EPI, PVD, Etch, and Implant. Won Presidents Small Team Quality Award for crafting a 150xP program that boosted 5,000 CVD throughput 27%. Developed and marketed the first total support program for service and spare parts within the company. Took over and turned around poorly performing service contracts to increase profit margins 68%. Education & Credentials BS, Electronic Engineering Technology DEVRY INSTITUTE OF TECHNOLOGY Core Strengths: Customer Relations * Global Supply Chain Management * Operations Management * P&L & Budgets Change Management * Vendor Relations/Negotiations * Project Management * Engineering & Field Service Teams Service & Product Sales * Contract Management * Regulatory Compliance * Team Leadership & Development