MODEL QUESTION PAPER PM0004 MANAGING HUMAN RESOURCES IN PROJECTS SECTION A 1 MARK QUESTIONS 1.

1. Which of the following is a key determinant of project performance & a) Cross-functional teamwork b) Cross functional department work c) Cross functional unit work d) Cross functional companywide work 2. Which of the following is not a responsibility of project team leader? a) Building the specific skills & organizational support. b) Dealing with anxieties, power struggles & conflict c) Dealing with technical complexities d) Strategic decision making 3. Team building is defined as: a) The process of taking a collection of individuals with different needs, backgrounds & expertise & transforming them into an integrated, effective work unit b) Sustaining high individual efforts & commitment c) Fostering a professionally stimulating work environment d) Facilitating team decision making 4. Which of the following is quoted by Jack E Welch, CEO of GE Company a) Leadership is a process & property b) cannot afford management styles that suppress & intimidate subordinates success in todays competitive world of business?

about management style?

c) A leader who does not meet commitments & does not share values is soon gone from the company d) That effective Leadership is based primarily on being consistent. 5. According to whom effective leadership is based primarily on being a) Arthur Jago. b) Peter Drucker c) Hans J d) Feidler 6. Team Characteristics drive project performance. a) Non-linear b) Linear c) Lateral d) Diagonal 7. Which of the following is not an advantage of matrix structure? a) Adaptability to changing market conditions b) Allows sharing of highly specialized skills c) Conflict among project team members d) none of the above 8. Which of the following is a multidisciplinary activity requiring unified a) Establishing a new program b) Strategic planning c) Conflicts among team members However, this

consistent?

relationship is not ----------.

teamwork for successful integration?

d) Computer Aided Software Engineering 9. The criteria of effective team management have ------------

propositions stated to highlight the organizational environment & managerial style conducive to high project team performance. a) 2 b) 3 c) 4 d) 5 10. Expand the Acronym CASE.

a) Customer Aided Survey Engineering b) Consumer Aided Software Engineering c) Computer Aided Software Engineering d) Customer Aided Social Engineering 11. -----------------methodology determines the business rules for storing, a) Project management information system b) Project Management c) Database Information System d) Issues management process 12. Communication is -----------------by which information is exchanged a) Exchange b) Conversation c) process d) none of the above

accessing & addressing a data repository under specific conditions.

between senders & receivers through common system of symbols.

13.

Which of the following is not a method of non-verbal communication?

a) Facial expressions b) Morals c) Hand & body movements d) Head nodding 14. The structure of the CMP includes.

a) Purpose b) Scope c) Table d) All of the above 15. Which of the following is a challenge to project managers in a) No of People b) Technical jargon c) Distributed teams d) All the above 16. Expand the acronym CMP.

implementing a CMP?

a) Coordination management plan b) Communication management plan c) Customer management plan d) Cool management plan 17. -------------------is a role model who sets the stage for the members

of the project team to carry out their responsibilities through mentoring, teaching & coaching the people who work on project work packages a) Project Manager

b) Project Engineer c) Functional manager d) Operational manager 18. Which of the following is not a role of a project team leader?

a) Team facilitator b) Coach c) Spectator d) Mentor 19. The project managers success as a leader is dependent on a set of ---

------------------. a) Project on hand b) Project not on hand c) Facilitators d) Personal capabilities 20. Putting someone in the job because that person is a ------------------can be risky. a) Bad manager b) Good manager c) Risky manager d) Intelligent manager 21. For a proposed strategy to be successful it should be built on a

philosophy that recognizes the ----------- of going through a specific strength weakness analysis to develop project strategy. a) system b) value

c) attitude d) perception 22. ---------------------channels with adversarial stakeholders should be

kept open because this is critical to getting the project point of view across. a) Communication b) Co-ordination c) Co-operation d) Competition 23. A state legislator concerned about the transportation of toxic wastes

from power plant to a repository site is an example of ------------. a) Legal right b) Political support c) Health & safety d) Economic interest 24. Providing leadership to the project team is not an important

responsibility of a stakeholder. True/False 25. A proper stakeholder management process is essential because.

a) They can affect the outcome of the project b) Their inputs ma help proper design of the project c) There may be political & social ramifications d) None of the above 26. ---------------------- consists of executing the management functions of planning, organizing, motivating, directing & controlling the resources used to cope with external stakeholders strategies.

a) Management process b) Production process c) Stakeholder Management process d) None of the above 27. Stakeholders management is also an important of the -----------------

of organizations. a) Operations management b) Marketing management c) Strategic management d) None of the above 28. Which of the following is not included in the stakeholders list?

a) The project manager b) The managers in the company who are involved with approvals c) The customer d) Computers 29. The stakeholders include all those who do not make a meaningful

contribution to a project. True/False 30. Which of the following activity is not performed by PMIS?

a) Retrieving data from different sources b) Sending information to specific destinations c) Conflict resolution d) Storing data & information 31. Virtual teams are also called ---------------- teams.

a) Distributed teams

b) Life cycle teams c) Boundary spanning teams d) Communication teams 32. Temporal distribution refers to whether a team operates in the same

locale or is distributed across space-time. True/False 33. Which of the following is not a characteristic of virtual teams?

a) Temporal distribution b) Boundary spanning c) Life cycle d) distribution 34. In the simplest sense, -----------------is a performance arrangement

that affects how the team members send, receive, interpret, and encode information. a) Construction b) repercussion c) distribution d) co-ordination 35. Which of the following organizations has not integrated virtual teams

into its marketing and manufacturing functions? a) HP b) Whirlpool. c) Sole trading concern d) IBM

36.

To the extent that distributed team members feel socially isolated from

their coworkers, supervisors, and subordinates, the quality of both their work and family lives will suffer. True/False 37. Firms are increasingly adopting ----------------communication tools to

facilitate collaboration among individuals and groups, both within and beyond organizational boundaries. a) Mechanical. b) Electronic c) Electrical d) Superficial. 38. The changes in business practice and advances in telecommunications

have led to the increasing prevalence of distributed teams that interact over long distances. True/False 39. Communication channels with -------------------stakeholders should be

kept open because this is critical to getting the project point of view across. a) Primary b) secondary c) Adversarial d) None of the above 40. Tatas nano project at Singur is one of the examples of projects

where the stakeholders interests have directly clashed derailing these projects seriously. True/False

SECTION B 2 MARK QUESTIONS 1. Defining ----------------& ----------------- is one of the characteristics a) CAD, CAM b) Purpose, Goals c) Methods, Channels d) None of the above 2. Team Leadership evolves on the basis of expertise, ----------------- & a) Bureaucracy, procedures b) Trust, respect c) Procedures, politics d) Expertise, politics 3. The four stage model of the Team performance was originally a) Hersey, Blanchard b) Henry, Fayol c) Philip, Kotler d) Fayol, Kotler 4. The degree of project success is primarily determined by the strength a) Work & process b) Interesting & challenging c) Driving forces & barriers d) Scope & objectives

of a High Performance project Teams.

------------------.

developed by -----------& ------------.

of specific ---------- & --------- that are related to the work environment.

5.

Identify the emerging young professionals who show a potential for ---

---------- & ------------------ & put them in charge of projects is found in organisations. a) Knowledge & experience b) People & tasks c) Leadership & management d) None of the above 6. Diversity in communication can manifest itself through cultural a) Thinking & working b) Reading & writing c) Formal & informal d) All the above 7. Project meetings, both ------------- & ---------------- are an extremely a) Forms, reports b) Theory, practice c) Formal, informal d) Integration & interdependence 8. The management of a project entails bringing into the picture those persons & groups that have both -------------interests & -------------interests in the management of the project as well as its outcomes. a) Contractual, vested b) Primary, secondary c) Secondary, tertiary d) None of the above

differences, -------------- & ------------ styles & communication approaches.

important means for communicating about the projects status.

9.

Shareholders can also be classified as ------------------& --------------------. a) Primary, tertiary b) Secondary, tertiary c) Supportive, adverse d) None of the above

10.

Once the stakeholders mission is understood, then the stakeholders -

------------- & --------------- should be evaluated. a) Interest, motivation b) Strengths, weakness c) Weakness, interests d) Motivation, strengths 11. A useful technique to better understand the nature of the external

stakeholders claim in the project is to categorize their stake as a -----------or as ------------------- to the project. a) Interest, motivation b) Supportive, adverse c) Primary, secondary d) Policies, procedures 12. Primary stakeholders have the residual ---------------- & ---------------to use resources to support the project objectives.. a) Efficiency, effectiveness b) Goals, objectives c) Authority, responsibilities d) Reports, forms

13.

The

core

implementation

team

doesnt

usually

have

signature

authority for the project, but this group of people is directly responsible for the overall success of the project ------------- & -----------phases. a) Planning & implementation b) Designing & implementation c) Operational & implementation d) None of the above 14. Because of the ------------- & ----------------of many modern-day

tasks, there has been a heightened realization over the past decade of the value of team performance to business, industry, and the military. a) Visibility & audibility b) People, purpose c) Complexity & scope d) Purpose & output 15. Virtual team members have the capability to span organizational,

----------------- and ---------------boundaries (boundary spanning). a) Functional, cultural b) Area, sub-area c) People, purpose d) Manual, departmental 16. Team members possess ------------------- task and team ---------------

that must be communicated to and understood by other team members. a) Conflicting, additional b) Additional, conflicting c) Contextual, information

d) Management, information 17. The use of collaborative technologies improves the three aspects of

knowledge management knowledge creation, knowledge --------------, and knowledge ------------------. a) Discovery, transfer b) Management, transfer c) Discovery, management d) None of the above 18. Key stakeholders must be diligent in implementing and maintaining

virtual teams by providing them with the ------------and --------------to be successful. a) Equipment, tools b) Resources, equipments c) Machinery, furniture d) Tools, resources 19. Without sufficient trust, team members will expend -----------time and -----------energy protecting, checking, and inspecting each other's work as opposed to collaborating in facilitation of process gains. a) Time, energy b) Resources, Management c) Tools, Machinery d) Weapons, Machinery 20. -------------------- &----------------- are examples of synchronous communication applications. a) Teleconferencing and videoconferencing.

b) Television, Radio c) Broadcasting, journals d) None of the above SECTION C 4 MARK QUESTIONS 1. Match the following drivers & Barriers of project team performance: 1. Clear Project Plans & Objectives a) Poor qualification of team 2. Good interpersonal relations 3. Good project leadership 4. Professional growth potential a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-d ,2- c,3-b ,4-a d) 1-b ,2-a ,3-c ,4- d 2. Match the following measures of team effectiveness with their appropriate meaning. 1. Work & team structure 2. Communication & control 3. Team Leadership 4. Attitudes & Values a) 1- b ,2-d ,3-a ,4-c b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-c ,4- d a) Inspire & encourage b) c) Participation Flexibility & in project to definition & work plans willingness change d) Self control, accountability & ownership b) Objectives & priorities c) Conflict among team members d) Communication problems

3. Match the following phrases of Team Building sessions. 1. Ensure project leadership 2. Create proper reward systems 3. Manage conflict & problems 4. Ensure personal drive a) Personnel Evaluation b) To build & lead a project team c) Integrate personal needs of their staff & d) Resolutions involvement a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-d ,4- c 4. Match the following phrases with their appropriate meanings. 1. Project Manager 2. Technology 3. Project Management 4. Business Analysis a) 1- b ,2-c ,3-d ,4-a b) 1- d,2- c,3-a ,4- b c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-c ,4- d 5. Match the following competencies of project manager with their appropriate meanings. 1. Ability to assume risk decisions 3. Tenacity / Persistence 4. Ability to mentor c) inevitable trade offs d) creativity & innovation a) Perseverance & toughness 2. Ability & the courage to make b) teach, coach & guide people a) a subset of enterprise b) Key competency area c) Engineering d) personal capabilities

a) 1- b ,2-c ,3-d ,4-a b) 1- d,2- c,3-a ,4- b c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-c ,4- d 6. Match the following challenges faced by the project managers in communication with their proper meanings. 1. Size 2. Complexity 3. Location 4. Diversity a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-c ,4- d 7. Match the following contents of CMP with their meanings. 1. Purpose 2. Scope 3. Constraints 4. Table a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-d ,4- c 8. Match the following table columns of a structure of CMP with their proper meanings. 1. Responsibilities column a) Specific support a) Coverage b) Goals c) Description d) Restrictions a) Common differences b) Number of people c) Technical requirements d) Geographical area

requirements 2. Frequency & time b) Lists factors that restrict the performance c) Lists major activities d) Lists how often column 3. Equipment & supplies column 4. Constraints column a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-d ,4- c 9. Given below are the stakeholders and their roles, match them together. 1. The Customer a) The person who shares responsibility success 2. 3. 4. The The Project Functional Review & b) Person / entity that pays for the project c) Approve the project documents d) The company's officials with an interest in your project a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-d ,4- c sponsor Management Approval Team for project communication occurs & when

10.

The

following

are

the

strategic

issues

identified

in

the

stakeholders vested interest. Match them. 1. Economic interest 2. Legal right 3. Helath & safety 4. Life Style a) 1- b ,2-c ,3-d ,4-a b) 1- a,2- b,3-c ,4- d c) 1-c ,2- d,3-a ,4-b d) 1-b ,2-a ,3-d ,4- c 11. Match the following environmental factors affecting the project. a) Technological factors b) Environmental factors c) Social factors d) Legal factors a) Operating license b) Wage rates c) Values enjoyed by the group d) working conditions

1. License 2. Education 3. Pollution 4. Knowhow a) 1-a,2-b,3-c,4-d b) 1-b,2-d,3-a,4-c c) 1-d,2-c,3-b,4-a d) 1-c,2-d,3-b,4-a 12.

Match the dimensions of team work with their proper meaning a) Task-technology-structure b) satisfaction c) Technical d) Trust

1. People 2. Purpose 3. Output 4. Technology a) 1-a,2-b,3-c,4-d b) 1-d,2-a,3-c,4-b c) 1-d,2-c,3-b,4-a

d) 1-c,2-a,3-b,4-d 13. Match the different types of distributed environments with their a) Task-technology-structure fit b) Hierarchical c) stable membership d) temporary team

appropriate meaning: 1. Adhoc tem 2. Intact team 3. structured teams 4. Technology a) 1-a,2-b,3-c,4-d b) 1-b,2-d,3-a,4-c c) 1-c,2-a,3-b,4-d d) 1-d,2-c,3-b,4-a 14. The following are the aspects of face - to - face communication &

distributed settings that determine the nature of communication within team. Match them: 1. Co-presence 2. Visibility 3. Audibility 4. Contemporability a) 1-d,2-b,3-c,4-a b) 1-b,2-a,3-d,4-c c) 1-c,2-d,3-a,4-b d) 1-a,2-d,3-c,4-a 15. Match the pairs: a) a process & a property b) High performance teams c) temporal distribution a) See each other b) Physical space c) Time d) Hear each other

1. Team work 2. project leadership 3. project communication

4. virtual team a) 1-b,2-a,3-d,4-c b) 1-a,2-b,3-c,4-d c) 1-d,2-a,3-b,4-c d) 1-a,2-c,3-d,4-b

d) PMIS