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8USINLSS kCCLSS MCDLLING

MG1 301
NC1LS S1UDLN1 CC









__________________________________________
Mk WANGCnUk CnUNGALA
LLC1UkLk
MG1 S1UDILS DL1


Case Study
rocess Mapp|ng and Metr|c App||cat|ons
rocess Mapp|ng and Metr|c App||cat|on

1hls mapplng exerclse wlll follow LhaL same sequence as descrlbed ln Lhe process lnsLance vlew
lL wlll follow Lhe followlng order

rocess Ident|f|cat|on
1Ident|fy source standard

1he source sLandard wlll be
lSC/lLC 13304 SofLware process assessmenL
lSC 13288 SysLems Lnglneerlng SysLems LlfeCycle rocesses (2002)
lSC 9001 Model for quallLy assurance ln deslgn developmenL producLlon lnsLallaLlon
and servlclng (2000)
lSC 12207 lnformaLlon Lechnology SofLware llfecycle processes (2004) and
CMM Carnegle Mellon SofLware Lnglneerlng lnsLlLuLe 2002

2Deve|op process quagm|re

1he prlmary purpose of Lhe quagmlre ls Lo ldenLlfy any relaLed sLandards or processes LhaL may
have an lnfluence on Lhe mapplng exerclse



3Deve|op process mode| act|v|ty

lor process mapplng exerclse we need Lo consLrucL Lwo vlews of a process model the process
structure v|ew and Lhe process content v|ew
lor our exerclse we have ldenLlfled lSC13288 as Lhe LargeL process and lSC13304 as Lhe source
process



1he above dlagram shows Lhe process sLrucLure vlew of boLh Lhe processes 1he slmllarlLy ln
sLrucLure ls evldenL however Lhere are Lermlnology dlfferences 1hls ls one of Lhe ma[or lssues
wlLh any process mapplng exerclse



1he above dlagram provldes a more deLalled vlew of Lhe process groups ln Lhe 2 processes
1he followlng Lable summarlzes Lhe mapplng resulLs beLween Lhe Lwo processes

ISC 1S288 ISC1SS04
rocess Group rocess Croup
1echn|ca| ManagemenL
Lnterpr|se CusLomer / Suppller
Agreement Lnglneerlng
Support SupporL
CrganlzaLlon


1he above Lable slmply deplcLs Lhe process group levels and Lhelr correspondlng level lL does
mean LhaL Lhe Lechnlcal process group means Lhe same as ManagemenL
1he rlmary CrganlzaLlonal and SupporLlng are lgnored because Lhey are slmply anoLher level
of classlflcaLlon and noL Lhe flnal level

4kev|ew

8evlew exerclse performed aL Lhls polnL

rocess Mode||ng Set Up

1Ident|fy source process Mode|

AL Lhls [uncLure we ldenLlfy Lhe source process model 1he source process model has been
ldenLlfled as ISC1SS04 Notmolly lt ls o qooJ polot to Jtow tbe ptocess sttoctote vlew ooJ tbe
ptocess cooteot vlew of tbe sootce stooJotJ ovolloble

2Ident|fy target process mode|

1he LargeL process model ls ISC1S288 1he process sLrucLure vlew of Lhe model ls avallable
however we only have a parLlal of Lhe process conLenL vlew

3Def|ne scope

Pere we ldenLlfy Lhe speclflc processes from Lhe LargeL process model whlch we wanL Lo map
lor our exerclse we wlll selecL Lhe AgreemenL process group ln lSC13288

( V|ew Scanned D|ag )

4kev|ew
Je perform a revlew of Lhe process

rocess Ana|ys|s

1Ident|fy Gaps ] ||nks

8oLh Lhe exerclse can be comblned lnLo one slngle exerclse Cap/llnk ldenLlflcaLlon sLarLs wlLh
1erm|no|ogy mapp|ng
rocess group 1erm|no|ogy mapp|ng
rocess 1erm|no|ogy mapp|ng
rocess feature mapp|ng
Artefact
Act|v|ty

2roduce process mapp|ng

1he followlng Lable provldes a deLalled accounL of Lhe mapplng process beLween Lhe Lwo
process sLandards

1able 1 8aslc 1ermlnology Mapplng

ISC 1S288 ISC1SS04
rocess group rocess CaLegory
rocess rocess
CuLcome Jork roducL
AcLlvlLy racLlce




1able 2 rocess grouplng Lermlnology mapplng

ISC1S288 ISC1SS04
rocess Group LnLerprlse rocess
caLegory
CrganlzaLlonal
AgreemenL CusLomer/Suppller
1echnlcal Lnglneerlng
9toject Moooqemeot
5oppott


Note on Lhe above Lable Lhere ls one occurrence of one Lo many" mapplng 1he process
pro[ecL ln lSC13288 maps Lo boLh managemenL and SupporL ln lS13304 lL ls a remlnder LhaL
such occurrences are very much posslble



1able 3 rocess Lermlnology mapplng

ISC1S288 ISC1SS04
AgreemenL cpolsltloo CusLomer/Suppller cpolsltloo
ptepototloo
5oppllet
selectloo
5oppllet
mooltotloq
costomet
occeptooce

Supply Supply




ISC1S288 ISC1SS04
AcqulslLlon ldenLlfled
suppller
Suppller
selecLlon
Suppller
CuLcomes
!usLlflcaLlon AcqulsLlon
requlremenLs
AgreemenL ConLracL
SysLem
aymenL

AcqulslLlon LsLabllsh plan AcqulslLlon
preparaLlon
repare
sLraLegy
AcLlvlLles
repare requesL
for servlce
AcqulslLlon
preparaLlon
ldenLlfy needs
AcqulslLlon
preparaLlon
ueflne
requlremenLs
5elect soppllet Suppller
SelecLlon
5elect soppllet
voloote
ptoposol
Suppller
SelecLlon
5elect 5oppllet
negoLlaLe
agreemenL
Suppller
SelecLlon
repare and
negoLlaLe
conLracL
MonlLor
agreemenL
Suppller
monlLorlng
8evlew
developmenL
rovlde suppller
feedback
Conflrm
compllance
CusLomer
accepLance
LvaluaLe
dellvered
producL
AccepL
dellvered
producL

Supply ldenLlfled
acqulrer

CuLcomes
8esponse Lo
acqulrer
Supply 8esponse
ISC1S288 ISC1SS04
AgreemenL Supply ConLracL
SysLem Supply SysLem
8esponslblllLy
aymenL

Supply LvaluaLe
requesL

AcLlvlLles
repare
response
Supply repare
response
negoLlaLe
agreemenL
Supply negoLlaLe
conLracL
LxecuLe Supply uevelop sysLem
uellver and
lnsLall
MonlLor
execuLlon




3rev|ew
8evlew Lakes place



1he metr|cs App||cat|on rocess the extended v|ews


Act|v|t|es Descr|pt|on
Ident|fy target
process mode|
ldenLlfles Lhe LargeL model ln Lhls case lL ls lSC13288
Measure rocess
Group kat|o
ls Lhe raLlo beLween Lhe number of process groups beLween boLh
sLandards (source and Lhe LargeL)

It |s ca|cu|ated by
(number of target process groups)](number of source process
groups)

In th|s case th|s |s 4S

Measure rocess
kat|o

1he process rat|o |s ca|cu|ated by
(number of processes |n target process groups)](number of
processes |n source process groups)

In th|s case the process rat|o |s 28

Measure Act|v|ty
kat|o
ls Lhe raLlo beLween each acLlvlLy ln Lhe LargeL process and Lhe
source process

1he act|v|ty rat|o |s def|ned as
(Act|v|ty |n target process)](number of equ|va|ent Act|v|ty |n
source process)

In th|s case the act|v|ty rat|os are as dep|cted |n 1ab|e 4 Act|v|ty
rat|os

Measure Artefact
kat|o
ls Lhe raLlo beLween each arLefacL ln Lhe LargeL process and Lhe
source process

1he aretefact rat|o |s def|ned as
(Artefact |n target process)](number of equ|va|ent artefacts |n
source process)

In th|s case the artefact rat|os are as dep|cted |n 1ab|e S
Artefact rat|os
Ca|cu|ate rocess
Index
rovldes a measure of mapplng beLween Lhe processes 1he
process lndex ls calculaLed by counLlng Lhe number of acLlvlLles
and arLefacLs ln a process LhaL have a non zero raLlo (for example
13 ls a non zero raLlo where as 30 ls a zero raLlo) and Lhen
dlvldlng Lhls by Lhe LoLal number of arLefacLs and acLlvlLles A
process LhaL has arLefacLs and acLlvlLles LhaL compleLely map Lo
Lhe source process has a l of 1 Any lncompleLe raLlo resulLs ln a
l of less Lhan 1

1he I |s ca|cu|ated by
(number of non zero artefacts rat|os + number non zero act|v|ty
rat|os)](number artefacts +number act|v|t|es) I |s ca|cu|ated for
each process def|ned by the scope

In th|s case they are ca|cu|ated as
Acqu|s|t|on I (3+7)](S+7) 10]12 083
Supp|y I (3+3)](6+S)6]11082

Ca|cu|ate rocess
Group Index
ls calculaLed by addlng each l for Lhe processes ln Lhe process
group and dlvldlng by Lhe number of processes ln LhaL group A
compleLe mapplng wlll resulL ln Cl of 1

1he GI |s ca|cu|ated by
(Sum of I for each processes |n the G)](number of processes |n
the G)

In th|s case they are ca|cu|ated as
Agreement GI (083 + 082) ] 2 082S

Ca|cu|ate rocess
Mode| Index
ls calculaLed by addlng each Cl for Lhe process group ln Lhe M
and dlvldlng by Lhe LoLal number of process groups A compleLe
mapplng wlll resulL ln Ml of 1

MI |s def|ned as
(Sum of a|| GI)](1ota| number of G |n the scope)

1he MI |s ca|cu|ated as
1ota| MI (082S)]1 082S

kev|ew 8evlew of Lhe arLefacL and Lhe conLenL of each arLefacL for Lhls
process


1able 4 AcLlvlLy raLlos


AcqulslLlon LsLabllsh plan 11
repare requesL
for servlce
12
SelecL suppller 11
LvaluaLe
proposal
11
negoLlaLe
agreemenL
11
MonlLor
agreemenL
12
Conflrm
compllance
12

Supply LvaluaLe
requesL
10
repare
response
11
negoLlaLe
agreemenL
11
LxecuLe 12
MonlLor
execuLlon
10






1able 3 ArLefacL raLlos


AcqulslLlon ldenLlfled
suppller
11
CuLcomes
!usLlflcaLlon 11
AgreemenL 11
SysLem 10
aymenL 10

Supply ldenLlfled
acqulrer
10

8esponse Lo
acqulrer
11
AgreemenL 11
SysLem 11
8esponslblllLy 10
aymenL 10



Interpret|ng the resu|ts

Metr|c Lxp|anat|on
rocess
Mode| Index
of 1
Means a compleLe mapplng beLween Lhe
LargeL process and Lhe source process A Ml
of 1 means LhaL Lhe processes need noL be
furLher lnvesLlgaLed

nC1L Ml reflecLs mapplng ln a slngle
dlrecLlon A Ml of 1 from LargeL Lo source
does noL mean a Ml os 1 from source Lo
LargeL
MI of under
1
A compleLe mapplng does noL exlsL 1he
lower Lhe number Lhe more lncompleLe Lhe
mapplng lndlcaLes LhaL Lhe slLuaLlon needs
Lo be furLher evaluaLed
GI of 1 lndlcaLes a compleLe mapplng
GI of under
1
A compleLe mapplng does noL exlsL 1he
lower Lhe number Lhe more lncompleLe Lhe
mapplng lndlcaLes LhaL Lhe slLuaLlon needs
Lo be furLher evaluaLed
I of 1 lndlcaLes compleLe mapplng
I of under 1 lndlcaLes lncompleLe mapplng

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