Certied digital agency.

OPTiMUM Extended Support

Because your website is important to your business.

OPTiMUM Extended Support

How important is your website to your business?

Imagine for just a moment that your website has been down, defaced or made partially inoperable for the last 24 hours. Your consumers are seeing a blank screen with an error message on it, or worse they are not able to access services you provide.
What perception do consumers get when your website is down?

Your website represents your business and brand. In the dynamic world of the internet rst impressions count and online consumers will rarely give you a second chance. If your website experiences downtime or becomes vulnerable to attack it can erode your credibility, disrupt your business, restrict potential customers from contacting you, and even prevent you from selling your goods and services. At CDAA we understand that your website is a critical tool for your business. Its your biggest marketing and online service asset and needs to remain available to consumers and users 24/7.

OPTiMUM Extended Support

Support thats guaranteed

Introducing OPTiMUM Extended Support An OPTiMUM Extended Support Agreement is a guaranteed support solution for your new website. This agreement is uniquely created for websites which have been designed, built and are hosted by CDAA a er their original build warranty or guarantee period has expired.
The purpose of the OPTiMUM Extended Support Agreement is to help protect, maintain, support and keep your websites so ware and architecture up to date through a schedule of routine maintenance and applied services.

How are my support requirements congured?

An OPTiMUM Extended Support Agreement is uniquely tailored to suit each and every client application. We recognise that while there are many similarities between the various website technology platforms available today, your own websites implementation, maintenance requirements and user-support needs are going to be specic to your business.

What does the OPTiMUM Extended Support cover?

Under your OPTiMUM Extended Support Agreement CDAA support engineers will provide unlimited user helpdesk support and ensure your content management system (CMS) remains up to date and compliant where possible to the CDAA build specication. This is achieved by applying the most recent version updates of the so ware2 available, and where appropriate. In addition we will apply high-priority patches to help protect against system vulnerabilities throughout the term of the agreement. CDAA will also provide technical repair services for any issues found which cause your website to no longer comply with its original# build specication.

OPTiMUM Extended Support: Feature Comparison Chart

OPTiMUM Extended Support Frequency

Unlimited Phone & Email Support Website so ware repairs Guaranteed Response Time1 Status Updates1 Content Management System version upgrade notication Content Management System version upgrade installation2 Minor patch notications (High priority vulnerability) Minor patch installations (High priority vulnerability)2 Restoration of website to most recent backup, caused by unintentional or malicious attacks (Excludes data supply charge#) Monitor and report on maintenance work performed under your agreement Monitor and report on database and le storage usage Monitor and report on statistics snapshot including bounce rate, trac visits and exists, trac locations and most popular key words used to nd your website Website link checking conducted to scan all incoming and outgoing links and identify broken links. Report on CDAA recommendations based on the results identied

As required As required within 4 business hours every 16 business hours As required 1 included per year As required As required As required

Monthly Monthly Monthly

Monthly

Monthly

Learn more about OPTiMUM Extended Support

We are currently oering a no-cost assessment of your online services and user support requirements in order to provide a recommendation and quote on the most appropriate OPTiMUM Extended Support solution for your business. Contact our solutions team today to organise your free assessment. Phone 08 8365 6577 or email sales@cdaa.com.au

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Coverage is based on Australian CST business hours 8.30 am to 5.00pm, excluding public holidays.

Based on severity. See Allocation of Severities in this document for details. Service includes only minor patch installations i.e. version 4.6 to version 4.6.2. So ware updates applied where available and only as needed to remain compliant to the CDAA build specication. CDAA may choose at its discretion not to update the so ware where it considers the updates inappropriate or likely to compromise existing system functionality. So ware updates are performed based on severity. Recovery and supply of backed up data charged at $200 per hour excluding GST.

CDAA Pty Ltd Level 2, 15 Aston House, Adelaide 5000 , Australia