Success Profile

The Cegos Group Berkshire RG12 1BW, UK www.cegos.co.uk

How SumTotal Helped Cegos Become a Leader in E-learning and Blended Learning Marketplace
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Founded in 1926, the Cegos Group is Europes largest learning and development company, providing customised and off-the-shelf training solutions to some of the worlds leading blue-chip, public sector, and SME organisations. With the rapid advance in training technology over recent years and in online solutions in particular, Cegos has recently decided to focus its efforts around blended learning, a flexible approach that combines traditional face-to-face teaching methods with online training techniques. In rolling out this strategy, Cegos has become increasingly conscious of the need to choose a flexible third party platform through which it could provide its entire e-learning and blended learning portfolio. The company is aware that e-learning and blended learning are effectively still in their infancy, that they are likely to undergo major changes over the coming years and that todays training systems are becoming more process-based, encompassing disparate elements like career development and skills specifications, for example, rather than simply providing training. In such a fluid and fast moving environment, it is essential that Cegos retains its freedom of choice. Cegos also needed to ensure that by passing over responsibility for technology management to the experts, it is able to remain fully focused on its core business of training solutions provision and that the technology behind this remains transparent to customers.

Working with SumTotal has enabled Cegos to transform its business model. From a standing start just two years ago, it has already succeeded in migrating 50% of its total training business to an e-learning or blended learning approach.

Fast Facts
Industry: Education Country: France Users: 200,000+ SumTotal Product: SumTotal Learning

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Cegos first key decision was to opt for a third party platform rather than a proprietary solution. It did this primarily because it wanted to maintain flexibility and freedom of choice over the long term. However, pursuing this approach would also give Cegos the opportunity to hand over the management of the system to its technology solutions partner and focus its attentions on its core business.

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BUSINESS CHALLENGES

keep pace with the rapid change in To

e-learning and blended learning business

focus on educational side of the To ensure the technology supporting To develop content to populate any To
e-learning platform SOLUTION business offering remains transparent to customers

To help it choose between available offerings, Cegos developed a strict project specification. As Laurent Moresco, director of e-services at Cegos, states: First, we had to make sure that we selected a working solution that could support our entire training portfolio, encompassing distance learning, classroom based learning and our trademark Global Learning by Cegos, a leading method of multimodal training. The second key requirement was that Cegos required a software-as-a-service (SaaS) solution. This approach would mean that the application would be hosted online. Cegos would subscribe to the service and only pay for what it actually used. The solution also had to have a flexible infrastructure, allowing it to be easily customised to support the full range of content Cegos customers need today as well as the solutions they are likely to demand in the future. It was critical that the solution chosen had this future-proofing capability. The e-learning and blended learning markets are currently in a rapid development phase and it is difficult to predict their likely future growth paths. Consequently, Cegos was clear that it needed a system that was flexible and functionally rich enough to adapt quickly to change. Finally, Cegos was looking for a long term solutions partner who understood the French market and its prevailing business culture. SumTotal fulfilled all these criteria. Not only was its learning management solutions offering ideally suited to Cegos needs but with 1500 corporate customers served by 850 employees, its international network enables it to work with Cegos and its clients all over the globe. SumTotal has a strong presence in France, in particular, where many of its customers are based and where it has successfully developed its own ecosystem of hosting, technology and solutions partners. So Cegos took the decision to install the SumTotal Learning Management complemented by authoring tools, skills management modules and solutions specifically designed for training course administration. In terms of system configuration, Cegos has followed the classic SaaS model where servers, applications and data are all hosted externally, providing greater levels of guarantee in terms of security and continuity of service. Once the contract with SumTotal had been signed, it was just a few weeks before the system was fully installed and operational, although Cegos still lacked sufficient training content to populate the new platform. After eighteen months of intensive content development, it now has 200 e-learning modules in 13 different languages available on the platform. Cegos customers can pick and choose suitable modules to use, as and when required.

Cegos chose to implement SumTotal

Learning Management together with associated authoring tools, skills management modules and training administration solutions as its e-training platform. The application is hosted online in a SaaS configuration. Cegos subscribes to the service, only paying for what it uses

RESULTS

Cegos now widely seen as an

innovator in e-learning and blended learning with the best catalogue on the market

Cegos has succeeded within two

years of implementing the system in migrating 50% of its total training business to an e-learning or blended learning approach enabled Cegos to penetrate new markets like Russia and Chile

Use of the SumTotal solutions has new system has allowed Cegos The new capability opens up The

to obtain easy access to high-quality solutions from SumTotals partners

EnhancEdScalability,ExpandEdREach, REducEdcoStS
Thanks to SumTotal, Cegos is now widely seen as an innovator in this sector with the best e-learning and blended learning catalogue on the market. Working with SumTotal has enabled Cegos to transform its business model. From a standing start just two years ago, it has already succeeded in migrating 50% of its total training business to an e-learning or blended learning approach. The ability to make use of the SumTotal platform has also allowed Cegos to penetrate new geographical markets. Since partnering with SumTotal, it has won new business in both Russia and Chile, two country markets which would have proved difficult to break into without the SumTotal platform.

new partnership opportunities for SumTotal

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About SumTotal
SumTotal Systems, Inc. is the global leader strategic Human Capital Management (HCM) solutions that provide organizations with a new level of visibility to help make more informed business decisions and accelerate growth. Recognized by industry analysts as the most complete solution, SumTotal provides full employee lifecycle management, including a core system of record, from a single provider for improved business intelligence. The company offers customers of all sizes and industries the most flexibility and choice with multiple purchase, configuration, and deployment options. We have increased the performance of the worlds largest organizations including Sony Electronics (NYSE: SNE), AstraZeneca (NYSE: AZN [ADR]; London: AZN), Amway (KUL:AMWAY), Seagate (NYSE: STX), Dell (NASDAQ:DELL), and Google (NASDAQ:GOOG). For more information, or to request a demo, please call +1 (800) 881-2546 (US / Canada), +1 (508) 358-1072 (international) or visit www.sumtotalsystems.com

Equally the use of the platform has made Cegos a more attractive proposition for global enterprises with a presence in underdeveloped territories or emerging markets around the world. And as a result of deploying the SumTotal platform, Cegos has been able to expand several existing relationships with multinational customers. In addition, the fact that the SumTotal solutions are both flexible and functionally rich has enabled Cegos to implement new functionality as and when requested by customers. It plans to start deploying SumTotals skills specifications management tool which includes a skill levels certification module shortly. The use of a SaaS model helps Cegos to make changes to the solution and implement new modules, for example, quickly and easily and the ability to host hundreds of customers on a single platform has resulted in significant savings in administrative costs. It is important to note however, that Cegos remains responsible for the functional administration of the system. A large company that wishes to re-engineer its training plan in order to implement blended learning can turn to Cegos to analyse and implement its corresponding functional separation completely transparently on the SumTotal platform. In addition, Learning Management already has all the necessary connectors to connect to the HR information and ERP systems that its customers are using.

This is a significant advantage for large organisations that use these types of information system. Once Cegos has completed the configuration process, no more than two people are typically required to manage the back office training, even in the largest companies. Whitepapers a massive reduction on traditional This represents Executive Guide: Impr cost levels and is achievable because the other services required to operate the Performance through S Talent Management platform are all included in the SaaS subscription. Cegos has also benefited from SumTotals ability to integrate high-quality thirdPerformance Management party solutions into its platform to add value, (LMS) as the test authoring tool, Learning Management such Questionmark, which CegosExtended Enterprise also uses, and virtual classroom software such as Whitepaper Interwise, Adobe Connect and Webex. Planning Succession
Compensation Management

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About Cegos Group

Founded in 1926, the Cegos Group is Europes largest learning and development company, providing customised and offthe-shelf training solutions to some of the worlds leading blue-chip, public sector, and SME organisations. It employs more than 1,200 staff worldwide and has an annual turnover of 300 million CHF. In 2007, the Cegos Group trained 200,000 professionals in 50 countries.

Building a Business Ca As Moresco explains, With the Recruiting Management Hiring & broad spectrum of functionality now supported by E-Learning for Externa these platforms, we can foresee a situation in the long term where large training companies like Cegos could partner corporations in all areas relating to skills and Go training, including management.

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