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Success Profile

Murray Metals Group Scotland, UK www.murray-international.co.uk Historically, we have been a very paper-based kind of organization, particularly with regard to training and company-wide announcements. The installation of Learning Management has helped Murray Metals Group move to a more efficient, online real-time communications approach. Stuart Wardale Learning & Development Manager

Using SumTotal Systems to Build a Structured Approach to Learning and Development


DEVELOPING A LEARNING MANAGEMENT CAPABILITY AND KEEPING IT CONSISTENT
Murray Metals Group is one of the most successful and fastest-growing independent metal businesses within the UK and provides steel and special metal supply and processing services to a range of market sectors. Murray Metals Group has around 500 staff, but these are spread across 20 geographically dispersed sites. Yet, despite the companys reputation as a leading player in its success and the size of its international footprint, until recently it had no dedicated learning and development (L&D) function. There was a clear need to bring in a richly-featured but tightly structured approach to learning across the organization. Senior management understood this need but in meeting it, there were two challenges in particular which Murray Metals Group needed to tackle. First, many employees were unfamiliar with corporate learning-based activities and so the transition to a more learning-focused environment would need to be handled sensitively. Second, the geographical spread of the organization made it difficult for management to continuously monitor and track the learning activities of all employees across all of the different sites, and equally to deliver a single wholly consistent program across all locations. Also, the nature of Murray Metals business means that at least 50% of its employees do not have access to a PC at work and so therefore cannot obtain learning material when they might want to use it during the day. With the help of SumTotals Learning Management System, the company can support a more flexible approach to learning by giving them access at home should they require it.

Fast Facts
Industry: Industrial Manufacturing Countries: United Kingdom SumTotal Product: SumTotal Learning

ACCESSIBLE RESOURCE FOR CORE LEARNING MANAGEMENT MATERIAL


Murray Metals went fully live with Learning Management in May 2010 but before then it had already run a 12-month trial period pilot with 100 licences. Learning management was a new concept for the company so it was important that the key decision makers were able to achieve broad buy-in for the new solution and that employees within the core Murray Metals organization were able to see the value that it could deliver before a decision was taken to roll it out across the whole group.

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BUSINESS CHALLENGES

Develop a structured approach to


learning across the organization

Build a consistent learning program


across all geographical locations across the business

Handling change management issues Improve flexibility and ease of


learning management SOLUTION

Initially, two offices out of 20 in total were chosen for the trial one was the organizations headquarters in Manchester and one a separate site in the Midlands. Murray Metals also linked a group of senior employees who were embarking on a Management Development program into the trial, allowing them to access core learning management material that would help with the program on which group members were working. Currently Murray Metals has a range of knowledge documents on the LMS to assist with day-to-day office activities. These include courses run using materials developed with Microsoft Word, Excel and PowerPoint in addition to quizzes and other knowledgebased documents specifically related to health and safety issues. Looking to the future, Murray Metals is planning to use Learning Management to deliver instructive manuals as well as other knowledge-based documents to staff to accompany the planned launch of a new computer system across the organization. The idea is that relevant staff can access this material, as and when required, for training purposes, but also to promote consistent learning experiences by using the materials to help induct new staff. Ultimately, the company expects to use the system during the annual appraisal period to support relevant training course bookings. During the intervening time, Murray Metals will seek to bed this approach in with the appropriate control group.

Murray Metals Group chose

SumTotal Learning Management to act as a central learning management resource for all audiences and to help support the day-to-day operation of the business

RESULTS

Successfully establishing a learning

and development capability within the organization enabling key company information to be disseminated quickly and easily across the organization

DELIVERING KEY LEARNING MANAGEMENT AND KNOWLEDGE-BASED INFORMATION COMPANY-WIDE


Using SumTotal Learning Management has enabled Murray Metals to evolve from an organization that operated for several years without direct learning and development support to one where that functionality is tightly integrated into the whole way in which the company operates. The ability to provide consistent learning management across the organization has helped to promote the benefits of this approach company-wide. The business has also benefitted from effectively using the Learning Management as an intranet site, enabling it to host items such as internal vacancy advertisement and company news announcements, for example, and allowing staff to gain faster access to this kind of information. In this way, it is now much easier for decisions made in the head office to be quickly disseminated throughout the whole business. Company notifications can be rapidly provided and everyone within the organization can be given access to important information, all at the same time. Murray Metals has already had positive feedback about Learning Management from many staff within the business. Some people love it, access it daily and have gained great value from it. Others have overcome their initial scepticism and are now starting to use it more. Inevitably, there have been some change management issues to overcome. Historically, we have been a very paper-based kind of organization, particularly with regard to training and company-wide announcements, says Stuart Wardale, learning & development manager, Murray Metals Group. The installation of Learning Management has helped the group move to a more efficient, online real-time communications approach. Going forward, we are planning to link Learning Management with a new ERP system, which we are scheduled to implement towards the end of this year. That will be a key driver

Using the system to build an Intranet,

Helping to provide a consistent

learning experience across a range of geographically dispersed sites

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About SumTotal
SumTotal Systems, Inc. is the global leader strategic Human Capital Management (HCM) solutions that provide organizations with a new level of visibility to help make more informed business decisions and accelerate growth. Recognized by industry analysts as the most complete solution, SumTotal provides full employee lifecycle management, including a core system of record, from a single provider for improved business intelligence. The company offers customers of all sizes and industries the most flexibility and choice with multiple purchase, configuration, and deployment options. We have increased the performance of the worlds largest organizations including Sony Electronics (NYSE: SNE), AstraZeneca (NYSE: AZN [ADR]; London: AZN), Amway (KUL:AMWAY), Seagate (NYSE: STX), Dell (NASDAQ:DELL), and Google (NASDAQ:GOOG). For more information, or to request a demo, please call +1 (866) 768-6825 (US / Canada), +1 (352) 264-2800 (international) or visit www.sumtotalsystems.com

in ensuring the majority of our employees begin to use the site regularly and proactively, continued Wardale. The companys health and safety department have already become intensive users. The team loves the opportunity it gives them to streamline their approach and consolidate key information for staff. In the past, training requirements have typically been carried out on a one-toone basis with individual employees and have needed to be fitted in around tight timescales. Using Learning Management allows the department to manage its own operational and training activities more efficiently around their own personal deadlines and calendar commitments. Murray Metals also believes that the system will support its likely future growth. It is envisaged that future Management Development programs, like those already running, will utilize Learning Management in a greater capacity. Learning Management has the potential to support the provision of this capability and in doing so, to help tomorrows managers to achieve their goals.

About Murray Metals Group


The Murray International group of metals companies is one of the worlds most successful independent businesses. With a combined turnover exceeding 208 million ($330 million), the seven businesses are market leaders in a number of industry sectors. Murray International currently employs 3,500 people world-wide in the metals, property, technology, sports, marketing and mining sectors.

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