What is Staff Self- Service?

Employee Self Service (ESS) is a mixture of technology and organizational change that helps users to act together directly with their human resource data to make investigations, evaluate and act upon transactions in the workplace. This human resource technology is known as employee self-service, staff self -service, manager self-service, or employee direct-access systems. ESS guarantees a "paperless" office, efficient business processes, and the elimination of "administrative processes" for human resource staff because employees and managers conduct simple transactions via computers that were formerly completed on paper forms and then handled by HR staff. There are several types of self-service applications which include Interactive Voice Response, Internet and intranet. I will be focusing on web-based self-service via a company intranet or the Internet. ESS creates a single, secure source for confidential HR information and processes. It provides an easy-to-navigate environment for all employees in the workforce regardless of where they are located 24 hours a day and 7 days a week which allows those who are based at the top of the organisational structure to keep an eye on employees. Access rights for each employee are established by HR and are typically determined by the employee's position in the company organizational hierarchy, department, and key job functions.

Advantages
1) Lowers cost of operations as marginal-cost of a self-check out is lower (and therefore increases profitability). This means you dont have to pay workers and therefore result in a higher net profit as labour costs will be reduced from the expenses figure. 2) Increases personnel reliability (no worrying about staffing schedules) therefore less stress upon the managers of the business. Also the time that the managers use in creating these staffing schedules can be used elsewhere benefiting the business. 3) Using computer based methods has many advantages such as being quick and efficient unlike labour where many problems may arise such as human error. Another point to add may include absenteeism which is based on how many people appear to work taking into consideration sick pay and maternity leave.

Disadvantages

1) Computers need maintenance and therefore the computers depreciate over

time due to wear and tear and obsolescence. Depreciation basically means that the monetary value of the fixed asset goes down over time.

2) A computer unlike humans cannot keep an eye on theft therefore there may
be an increase of stolen goods resulting in cash flow problems as more money may be going out then in.

3) Technology like computers are expensive to purchase and also expensive to

maintain. Many problems can also arise as computers can get virus clearing out vital information stored.

Entity definition matrix consists of a table including two columns one for your entity name and the other for its description Corporate social responsibility is an obligation going beyond that which is required by the law for a business to achieve its long term goals and to work in an ethical way resulting in an overall positive impact on society. Its just the right thing to do and by not being socially responsible/work in an ethical way may affect the business in its long run by problems arising ENTITY Salary deduction Employee charity deduction form BUSINESS DEFINITION Money deducted from the employees payment at the end of the year. Employees complete this form on the first day of employment. Current employees complete this form every May. Gives them a chance to change it. For each deduction they must have a separate form. Employees complete this form on the first day of Employment(official date of hire) Employee ID needed This list shows which staff members will participate in each event, so they can contact each other and work as a group rather than individuals. Company post office; this is where employees go to collect their mail.

Charity involvement

Many of these Event register points illustrate that the company is Mail shop being socially responsible in the way it looks3) Business rules of the corporate social responsibility system include recording the charity events after its internalwhich they are participating in and external Help the stakeholders of the business to your fullest potential offering all the information peers. Internal you have. Relating to CSR by giving all the necessary information that they require factors meaning meets their standard therefore receiving a quality service. those within a To be honest and clear, helping them understand what problems you have been business experiencing and why. By being honest customers will feel comfortable when including the purchasing goods/services from you, therefore the business may gain customer loyalty workforce. External factors (Repeat custom) being those Ensure information is kept up to date, henceforth giving customers accurate /true outside a information. business, including customers. Therefore caring for the society which they live in .

Keeping the information accessible online which makes it increasingly efficient for the customers use , also it is less effort for the company in general as it doesnt have to spend as much time answering questions via the phone , it can then utilize its time elsewhere. By issuing the information online this portrays that the company is keeping ahead of time and up to date with technologies. This shows that they are thinking of their stakeholders. The idea of self-service makes it easy for employees to sign up and manage their deductions from their desk. Therefore a business rule could include having checks upon the system to ensure that no potential faults may arise. It is mandatory that the employee completes the employee profile block; this ensures that the rules are kept within the internal workforce. The business takes into consideration absenteeism, this shows that they are looking into the future bearing in mind those people that may not arrive / become sick. Another rule is that they are continuously improving, getting rid of problems / potential problems, like not recording an employees middle initial. Elaborating on the point that the company is looking into the future, thinking of different circumstances that may occur, the company has not reused an employee Id in case one day they might come back. Taking into considerations the employees views, making them feel more valued, for example giving both current and new employees at least one of the forms every May, giving them an opportunity to change the deduction or keep it the same. This shows that the management is giving the employees the respect they deserve. As the staff find it appealing to donate money under the name of their family members, it makes the children very happy and proud, if they are the listed donors and get a certificate at the end. The event register contains employees from all of their five sites and the building which they are located in, the list shows which staff members are participating in which event, therefore working in groups rather than individuals, which stimulates team sprit resulting in a more motivated workforce. Cutting down on internal costs, such as not providing mail delivery to each individual as it would not be very cost effective and the money can be used elsewhere. The Forms have a clear and simple layout , therefore it is quick to fill in and only includes the necessary information that they require , as it is constructed in a simple layout the forms are easy to organize , benefiting the business in the long term, as time wont be spent looking for the necessary information. The event itself is a charity event, which in itself is socially responsible showing that the business is creating an overall positive impact upon society.

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