Sun City Resort Fact Finder

Fact Finder
Sun City Resort

Introduction 1
Sun City Resort Map 2
Recommended Route to Sun City 3-4
Address and Contact Details 5
International Visitor Information 5
The Palace of the Lost City
Introduction 6
Map 7
Accommodation 8
Restaurants, Bars and Facilities 9-10
Hotel Facilities 11
The Cascades
Introduction 13
Map 14
Accommodation 15
Restaurants and Bars 15-16
Sport and Recreation 16
Hotel Facilities 17
The Sun City Hotel
Accommodation 18
Map 19
Restaurants and Bars 20-21
Hotel Facilities 22
Gaming and Entertainment 23
The Cabanas
Introduction 24
Map 25
Accommodation 26
Restaurants and Bars 27
Sport and Recreation 27
Hotel Facilities 28
Vacation Club
Accommodation 30
Valley of Waves and Entertainment
& Welcome Centre
Map 31
Temple of Courage 32
Diamond and Gold Mines 32
Botanical Gardens 32
Sway Bridge 32
Hidden Cave Falls 32
Adventure Path 32
The Bridge of Time 33
The Kong Gates 33
Monkey Spring Plaza 33
Roaring Lagoon 33
Sacred River Ride 33
Royal Staircase 33
Gong of the Sun Lion 33
Royal Arena 33
Royal Baths 33
Observatory Bar 33
Steers, Debounairs and Fishaways 33
Baby Changing Station 33
Childrens Game Arcade 33
Resort Restaurants and Bars 34-35
Resort Amenities 36
Maps
The Palace, Lost City and Entertainment Centre 37
Interior of the Entertainment Centre
(lower level) 38
Interior of the Entertainment Centre
(upper level) 39
Shopping 41
Boutiques 41
Jewellery 41
Curios and Gifts 41-42
Gaming and Entertainment 43
Sport and Recreation 44-46
Gary Player Health Spa 47
General Information 47
Conference and Meeting Facilities
Introduction 48
The Palace 48
The Kings Tower 48
Baobab Outlook 48
The Palace Pool Deck 48
The Gold Room 48
Elephant Courtyard 48
Elephant Atrium 48
The Palace Gazebo 48
Index
The Wind Chime Wedding Chapel 48
Crocodile Lounge 48
The Palace Business Centre Boardroom 48
The Valley of Waves and Entertainment Centre
The Pilanesberg Room 49
The Royal Ballroom 49
The Cat Rooms 49
The Buck Rooms 49
The Bird Rooms 49
Botsanalong and Letsatsing Bomas 49
Royal Observatory Deck 50
Amphitheatre 50
Valley of Waves 50
Hall of Treasures 50
Superbowl 50
Conference and Meeting Facilities 50
Business Partner Venues 51
Getting Married at Sun City 52
Gary Player Country Club and Spa
Course Fact File 53
Map 54
The Lost City Golf Course
Course Fact File 55
Map 56
The Palace Conference Rooms
Maps 57-58
Conference Capacities and Room Dimensions 59
The Entertainment and Convention Centre
Maps 60-65
Conference Capacities and Room Dimensions 66-67
The Sun City Hotel Conference Centre
Maps 68
Conference Capacities and Room Dimensions 69-70
The Cabanas Venues
Conference and Venue Capacities 71
Conference Room Specics
Conference Room Specics Seating Examples 72
Events and Incentives 73
Meetings, Conferences and Incentives 73-74
Conference Services 75-76
Corporate Social Investment Policy 77-78
Environmental Structures and Responsibilities 79-80
Management Structures 81-82
Communication Policy 83-87
Contact Details 89-90
1
Introduction
Nestled in the rolling hills of the Pilanesberg, one of South Africas most scenic locations, The Sun City Resort, is a world unto itself
and has earned its reputation as Africas Kingdom of Pleasure.
Whatever you want, youll nd it at Sun City, from the sizzling entertainment and restaurants to cater for all tastes, to our more
relaxed poolside venues, quiet places, lush gardens and extensive sporting facilities including two world-class golf courses, we also
cater for people with special needs.
These are just some of the elements that make Sun City unique to the worlds entertainment resorts. The wide choice of conference
venues and hotel accommodation from The Palace of the Lost City to the informal Sun City Cabanas, as well as uncompromising
standards and professionalism, ensure a level of excellence, which few can beat. Finally rediscovered, The Palace of the Lost City
and Valley of Waves, fabled to be the ruins of the glorious ancient civilisation, celebrate and bring to life the legends of the
mystical city. The Lost City is internationally applauded for its wonderfully imaginative theme and exquisite landscaping whilst the
fantastic Valley of Waves is one of the worlds most exciting water parks.
2
Sun City Resort Map
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3
Avis Rent-a-Car
Avis Rent-a-Car offers both a self-drive and chauffeur-drive
service and transfers can be arranged from either OR Tambo
International Airport or Sun City.
Johannesburg Ofce
P O Box 1233 Parklands 2121.
Telephone +27 011 788 5435.
Facsimile +27 011 788 5489.
Avis Rent-a-car has a drop off facility and hiring ofce at Sun City.
Sun City Ofce
P O Box 67 Sun City, 0316.
Telephone +27 011 557 1584.
Facsimile +27 011 552 1381.
Pilanesberg International Airport
Pilanesberg International Airport is situated 8km from Sun City.
Private charter ights and helicopter arrivals can be met by Sun
City transfers with prior arrangements.
Please contact the Sun City Control Room.
Telephone +27 014 557 1115.
By Road Coach Services
Transfers
Sun International has contracted Mankwe Safaris to provide
private transfers and Ingelosi Tours to provide a pre-booked
shuttle service between OR Tambo International Airport and Sun
City. Visitors can contact Ingelosi Tours on +27 014 557 4488 for
more pick up and drop off points. Ingelosi Tours daily departure
times as follows:
From OR Tambo International Airport:
08h00, 12h00.
From Sun City:
08h00, 12h00, 18h00.
After hours number +27 074 100 8788.
Helipads
Helipads are situated in The Sun City Vacation Club grounds.
Please contact the Sun City Control Room for assistance.
Telephone +27 014 557 1115.
Recommended Route to Sun City
Out Bound
Travel north along William Nicol Drive to Fourways intersection
at Witkoppen Road.
Turn Left into Witkoppen Road passing Fourways Mall on
your right.
At the rst set of trafc lights turn right into Cedar
Avenue.
Proceed for 8.5km to T-junction.
Turn left and take rst right-hand turn.
Proceed 2km to T-junction, passing over R28 freeway.
Turn right at the T-junction into the R512.
Carry on until the next T-junction (R27) passing Lanseria
Airport turnoff.
Turn left on the R512 to Magaliesburg. 9.4km further on,
turn right (R512) towards Brits.
Cross the railway line and onto the bridge over Hartebeesport
Dam, at the T-junction turn right (R512) to Brits.
Travel to a major 4-way stop.
Turn left towards Brits and Rustenburg. Pass the rst turn-
off to Brits.
Travel straight on, passing Tropical Gardens on the right.
Pass the R27 road on the right and the signboard: Sun City
89km.
Travel straight on for approximately 10km until you reach
the signboard: Sun City 79km.
Turn right and cross over highway, and you are on the direct
road to Sun City.
Homeward Bound
Leaving the Sun City complex turn left and travel the direct
route for 79km. At the T-junction, turn left and travel towards
the Hartebeespoort Dam for approximately 15km to the major
4-way stop. Turn right. Travel 5km and turn left on the R512 to
Randburg. 9.6km further turn right on the (R512) to Lanseria
Airport, turnoff and travel 3km and at that junction turn left.
Proceed past the chicken farm on your right. Cross over the
(R28) freeway to the T-junction. Turn left and then rst right
and proceed to the Fourways Mall.
Directions from Pretoria
Select N4, R27, R514 to the 4-way stop intersection just beyond
the tunnel at Hartebeespoort Dam. Follow directions from this
intersection as detailed on this route map.
4
DAINFERN
WITKOPPEN RD
WILLIAM NICOL RD
TO MULDERSDRIFT
RIVER BEAR LODGE
STOP SIGN
FOURWAYS
MALL
LION BRIDGE
SUPERMARKET
CHICKEN FARM
KINGSWAY SUPERMARKET
LAKELAND HOLIDAY RESORT
FOUR WAY STOP
FOUR WAY STOP
PETROL STATION
TO BRITS
PETROL STATION
KOSMOS
ZANANDI CARAVAN PARK
TROPICAL GARDENS
Tunnel
HARTBEESPOORT
DAM
SUN CITY
STATION
TO RUSTENBURG
TO MOGWASE
TO PILANESBERG
TO BRITS
TO NORTHAM
TO BOSCHFONTEIN
TO PRETORIA
TO PRETORIA
TO PRETORIA
TO PRETORIA
TO BRYANSTON
LANSERIA
AIRPORT
0km
3.4km
24.6km
74km
83.4km
89.4km
5km
98.7km
100.4km
103.8km
113.4km
2.3
1.0
2.7
130.9km
133.9km
136.3km
136.9km
145.4km
142.0km
120.8km
71.4km
62km
56km
46.7km
45.0km
41.6km
32.0km
14.5km
11.5km
9.1km
8.5km
0km
145.4km
Level crossing
Pilanesberg >
Pilanesberg >
<Boschfontein
Sun City 74km
Pretoria
on return journey
turn right here
Brits >
<Magaliesburg
see insert below
Rustenburg >
<Pretoria
Broederstroom >
<Randburg
Pretoria >
<M uldersdrift
<Magaliesburg
Pretoria>
Brits R512 >
SUN CITY
N4
N4
N4
R511
R512
R513
R512
R512
R560
R510
R27
R27
R27
R27
R27
R27
R28
AIRPORT
take route to
fourways/bryanston
and turn right to fourways
exit 95 to 511
see map above
BRYANSTON
FOURWAYS
MALL
TO JOHANNESBURG
TO JOHANNESBURG
TO PRETORIA
TO PRETORIA
BUCCLEUCH INTERCHANGE
RIVONIA INTERCHANGE
GILLOOLYS
INTERCHANGE
TO FREE STATE AND
KWA-ZULU NATAL
TO WITBANK
OR TAMBO
INTERNATIONAL
AIRPORT
12km
15km
2km
N1
N12
N12
N3
N3
R511
R21
R21
R24
TO SUN CITY
TO PRETORIA
TO BRITZ
TO BRITZ
fourways stop
tunnel
toll plaza
level crossing
Pilanesberg 74km
14.4km
5km
1km
5.5km
garage
HARTBEESPOORT DAM
N4
R512
R512
R560
R511
R513
R514
R27
R27
R27
How to get to Sun City from Johannesburg
How to get to Sun City from Pretoria
Exit Route from OR Tambo
International Airport
5
Address and Contact Details
Location: Sun City Resort
Telephone: Sun City Resort +27 014 557 1000 / 3000
Facsimile: The Palace of the Lost City +27 014 557 3111
The Cascades: +27 014 557 3447
Sun City Hotel: +27 014 557 4210
Sun City Cabanas: +27 014 557 1885
Events and Incentives Ofce: +27 014 557 3727 / 4493
If you are dialling from outside the Republic of South Africa, the International dialling code is +27,
followed by 14 and the number, omitting to dial the 0.
GPS Co-ordinates Sun City Resort
Currency:
The South African Rand is the local currency.
Sales Tax:
Value Added Tax is currently 14%.
Language:
English is the language used at the resort.
Weather:
Warm to hot and dry.
Average centigrade temperature as follows:
Jan May High 36, Low 26
June Sept High 28, Low 12
Oct Dec High 36, Low 26
International Visitor Information
Sun City Main Entrance S 252133.67 E 270626.61
Cabanas S 252055.21 E 270607.80
Sun City Hotel S 252051.85 E 270558.80
The Cascades S 252043.67 E 270533.47
The Palace S 252027.63 E 270533.47
Vacation Club S 252027.07 E 270510.61
6
The Palace of the Lost City at Sun City
Address: P O Box 308 Sun City 0316 South Africa
Telephone: +27 014 557 1000
Facsimile: +27 014 557 3111
The Palace of the Lost City, fabled to be the royal residence of an ancient king, is truly the most extraordinary hotel in the world.
The Palace lavishes its guests with 5-star service, and is luxurious in every facet of its fabulous architecture. The Palace is adorned
with exquisite mosaics, frescoes, hand painted ceilings and works of art you would nd nowhere else in the world.
7
D
D
The Palace of the Lost City
8
Accommodation
Total number of rooms: 338
Luxury Twin Rooms (151)
35.5m
2
2 x Twin beds placed side by side beds can be split
(headboard cannot). Bathrooms have a shower facility and bath.
Max 2/0.
Superior Family Luxury Rooms (55)
51.4m
2
1 x King size bed with convertible couch. All bathrooms
have separate shower and bath. Max 2/2. 3/0 Only after
management approval.
Superior Luxury Rooms (78)
Double (46m
2
) 1 x King bed with curved sofa. Max 2/0.
Superior Luxury Pool Facing Rooms (35)
Double (46m
2
) 1 x King bed with curved sofa. Pool view.
Max 2/0.
Junior Suites (6)
70m
2
1 x King size bed. Lounge and cloakroom. Convertible
couch in lounge. Guest toilet. Honour bar in both lounge and
bedroom. No door separating bedroom and lounge. Garden
facing. Max 2/2.
Superior Suites (6)
88m
2
Ground oor pool facing or upper oor. Lost City
Golf Course facing. 1 x King size bed with en-suite bathroom.
Separate lounge with dining area, seating 4. Guest bathroom
with shower. All other facilities as per Junior Suite. Max 2/2.
Presidential Suites (4)
Desert Suite (1) 243m
2
Dcor of light pickled oak. All facilities
same as Royal Suite below. Overlooks the pool. Max 4/0.
Royal Suite (1) 243m
2
2 x Rooms with king bed and sofa. 2nd
Room has separate hallway entrance. Lounge and dining area
with baby Grand Piano. 2 Marble bathrooms with jacuzzi and
separate shower. Sauna in master bathroom. Separate guest
bathroom. Library, pantry, bar, fax machine and kitchenette
with microwave and coffee machine. No children. Overlooks
the pool. Max 4/0.
King Suite (1) 243m
2
Hand-carved walls of Canadian Yellow
Maple. 2 x Rooms with king size beds and sofas. 2 Marble
bathrooms with jacuzzi baths and separate showers. Sauna in
master bathroom. Separate guest toilet. Lounge and dining
room, library, pantry, bar, fax machine, kitchenette with coffee
machine. No children. Overlooks the pool. Max 4/0.
African Suite (1) 250m
2
Walls of dark Walnut Wood. 2 x Rooms
with king beds and sofas. 2 Marble bathrooms with jacuzzi and
separate showers. Sauna in master bathroom and guest toilet.
Large balcony (25m
2
) with outside jacuzzi. Library, pantry, bar, fax
machine, kitchenette with coffee machine. No children. Overlooks
the pool. Private outdoor jacuzzi and balcony. Max 4/0.
Paraplegic Rooms (3)
45m
2
1 x King size bed, convertible couch, shower and bath
with handrails. Wider doorways to allow for easy wheelchair
access. Located on ground oor. Max 2/2 or 3/0.
Palace Interleading.
7 x Twin rooms.
2 x Luxury rooms.
9
Restaurants and Bars
For reservations please contact the Concierge Desk on
+27 014 557 4307. The Palace of the Lost City, fabled to
be the royal residence of an ancient king, is truly the most
extraordinary hotel in the world. The Palace lavishes its guests
with 5-star service, and is luxurious in every facet of its fabulous
architecture. The Palace is adorned with exquisite mosaics,
frescoes, hand painted ceilings and works of art you would
nd nowhere else in the world.
Villa del Palazzo
Italian cuisine is the speciality of the magnicent waterside
restaurant, which overlooks the pool.
Live piano.
Hours: 18h30 23h00.
Closed on Sundays.
Last seating: 22h30.
Dress: Smart elegant, collar is required.
(Sport shoes and denims not permitted).
Reservations essential.
The Crystal Court
Exquisitely prepared international cuisine, The Crystal Court is
surrounded by towering oor to ceiling windows, which provide
an excellent view of the tropical jungle and shimmering waters.
The Gold Room, a small room inside The Crystal Court, where
you are privatised for dinner. Live piano and entertainment on
weekends.
Open 7 days a week.
Breakfast: Monday Friday: 06h30 11h00.
Saturday and Sunday: 06h30 11h30.
Afternoon tea: 15h00 17h30.
Dinner: 18h30 22h30.
Dress: Smart elegant, jacket not required.
(Denims not permitted).
Tusk Bar And Lounge
Hand-carved teak tusks soar above this beautifully designed
lounge to provide a casual, relaxed atmosphere for drinks.
Live piano and music in the evenings.
Hours: 07h00 01h00.
Dress: Smart casual, trousers required after 18h00.
Palm Court Lounge
An elegant lounge adjoining the la carte Villa del Palazzo,
offering pre-dinner and after dinner drinks.
Hours: 18h30 23h00.
Dress: Smart elegant, formal footwear and a collar is required.
Pool Deck Restaurant
The Pool Deck Restaurant seats up to 120 diners and serves
a South African barbeque for Lunch, 12h00 until 17h00, on
weekends, weather permitting. The restaurant also serves a
snack menu. Open daily, weather permitting.
Pool Cocktail Bar
A relaxing pool-side bar under the cool shade of a pavilion.
Exotic African cocktails served, weather permitting.
Open daily.
Summer: 10h00 19h00.
Winter: 10h00 18h00.
Resort sommelier Georgio Meltiou, will show you how to
select your wine from The Palaces exquisite wine collection to
complement the food you order. Georgio Meltiou will also make
an impressive Sorbrag demonstration for your groups dining
experience (provided prior arrangements are made).
Our wine list has won several South African awards.
10
Sport and Recreation
The Grand Pool.
The King Tower
Located in the Leopard wing, a 360 view of the resort is
breath-taking. Private cocktails by arrangement.
Shopping Facilities
The Palace Collection
Featuring hotel logo items, art and assorted gifts.
Tigers Eye
Featuring African Art.
Charles Greig Jewellers
Well-known in South Africa for ne jewellery.
The Royal Salon
International hair design by top stylists. Manicures, pedicures
and facials also available.
Conference and Wedding Facilities
Protea I and Protea II, Orchid I and Orchid II, Royal Chamber, The
Council Room, The Palace Gazebo, The Wind Chime Wedding
Chapel, Baobab Outlook, The Lost City Crocodile Lounge. For full
resort facilities refer to Conference and Meeting Facilities section.
The Palace Executive Business Centre
Situated in the Elephant Wing of the hotel.
Open 7 days including public holidays. 07h00 22h00.
Telephone +27 014 557 3207.
RESTAURANT MEAL MENU MUSIC DRESS HOURS AND DAYS OF OPERATION
The Crystal Court Breakfast la carte Piano /
Entertainment
on weekends
Smart / Casual Open 7 days:
Breakfast:
Mon Fri: 06h30 11h00
Sat and Sun: 06h30 11h30
Afternoon Tea: 15h00 17h30
Dinner: 18h30 23h00
Villa del Palazzo Dinner la carte Piano Smart / Elegant Closed Sundays
Palm Court Lounge Butler Service Cuisine No Smart / Elegant Closed Sundays
Pool Deck
Restaurant
Lunch Buffet / la
carte
No Casual Saturdays and Sundays:
12h30 17h00
In Room Dining Breakfast, Lunch,
Dinner, Overnight
la carte No N/A Open 7 days a week: 24 hours
BARS MEAL MENU MUSIC DRESS HOURS AND DAYS OF OPERATION
Tusk Bar and
Lounge
No Full Bar Service Piano Smart Casual Open 7 days: 07h00 01h00
Palm Court Lounge No Full Bar Service No Elegant Closed Sunday: 18h30 23h00
Pool Cocktail Bar No Full Bar Service No Casual Summer: 10h00 19h00
Winter: 10h00 18h00
11
ROOMS
Hairdryer
Yes
Safe
Yes
Separate Shower
Yes
TV / Radio on TV/
Cable TV
Yes
DVD in Suite only
Yes
Internet
Yes
Room Service
24 hours
Mini-Bar
Yes
Air-conditioning
Yes
Telephone /
Direct Dial
Yes
Handrail Bath in
Paraplegic Rooms
Yes
Tea and Coffee
Facilities
Yes
Balcony in Limited
Rooms
Voltage
220V
CHILDREN
Baby Changing Station
Yes
Babysitter
Yes
Playground
Yes
Playroom
Yes
Cots
Yes
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Room Service
Yes
Kids
Programme
Yes
Crocodile Farm
Yes
Aviary
Yes
Animal World
Yes
Teenagers Club
Yes
GENERAL
Gift Shop
Yes
Cultural Village
Yes
Doctor / Clinic
Yes
Pharmacy
Yes
Car Rental
Yes
Hairdresser
Yes
Bank / ATM
Yes
Massage
Yes
Florist
Yes
Casino / Slots
Yes
Game Drives
Yes
Concierge
Yes
Cinema / Theatre
Yes
Heli-Flip
Yes
Nightclub
Yes
THE PALACE HOTEL FACILITIES
Floors
8
Lifts
Yes
Parking Covered
Overnight charge
applicable
Pets
No
Paraplegic Rooms
Yes
3 x Family rooms
Restaurants
3
Bars
3
Valet Service
Yes
Internet Hot-spot
Yes
Business centre
Yes
HOW FAR
Local Airport
Drive 8km
Walk No
O R Tambo International Airport
Drive 200km
Walk No
City Centre (Rustenburg)
Drive 45km
Walk No
Beach
Drive No
Walk Valley of Waves
TRANSPORT
Airport on Application Air Terminal on Application City Centre N/A Beach N/A
NORMAL PEAK PERIODS: WEEKENDS, PUBLIC HOLIDAYS, EASTER AND CHRISTMAS (2 NIGHTS MINIMUM STAY OVER WEEKENDS).
CHECK-IN / OUT TIMES: CHECK-IN FROM: 14H00 CHECK-OUT: BY 12H00
PLEASE NOTE THAT THERE IS A 16H00 RELEASE CALL ON ALL NON-CONFIRMED BOOKINGS.
SPORT AND RECREATION
Swimming
Pool
Yes
Tennis / Squash
Yes
Golf
Yes
Horse Riding
Yes
Scuba Diving
No
Mountain Bike,
Cycling and
Jogging Trails
Outdoor Adventure
Centre
Yes
Waterworld /
Watersport
Yes
Health Spa / Gym
Yes
Hot Air
Ballooning
Yes
Volleyball
Yes
Segway Safari
Yes
Zip Slide
Yes
The Palace of the Lost City Hotel Facilities
12
13
The Cascades
Telephone: +27 014 557 1000
Telefax: +27 014 557 3447
Lush gardens, tropical birds and water features give The Cascades its unique and relaxing atmosphere. A sophisticated and elegant
hotel, with a private beach and tanning island by the pool. All rooms face the tropical splendour of The Cascades garden and pools.
Explore the Cascades Fantasy Garden to nd hidden adventure.
14
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The Cascades
15
Accommodation
30m
2
2 x Two beds placed side by side or 1 queen bed
beds can be split. Bathrooms have separate shower and bath
facilities. Max 2/0.
Luxury Family Rooms (63)
33m
2
1 x Queen bed with sleeper couch. Bathrooms have separate
bath and shower facilities. Second oor up. Max 2/2 or 3/0.
33m
2
1 x King bed with sleeper couch. Bathrooms have
separate bath and shower facilities. On ground oor and open
to garden. Max 2/2 or 3/0.
44m
2
1 x King bed with separate shower and bath. Max 2/0.
Superior Luxury Rooms with balcony
44m
2
1 x King bed with separate shower and bath with
spacious balcony. Max 2/0.
Luxury Suites (6)
65m
2
1 Bedroom suite (king bed). Separate lounge and dining
room table for 2-4 pax. Private balcony from lounge and guest
toilet. Max 2/0.
Garden Suite (1) 91m
2
1 x Bedroom with king bed. Bathroom
with separate shower and large spacious bath. Separate lounge
and dining room (6-8 pax), private patio leading to outside
jacuzzi and splash pool. Dedicated fax line, kitchenette and
guest toilet. Max 2/0.
Peacock Suite (1) 169m
2
1 x Bedroom suite (king bed).
Bathroom has separate shower and large spa bath. Spacious
lounge area, dining room table (6-8 pax) and private balcony.
Small open-plan ofce adjacent to dining area. Kitchenette
and guest toilet. Max 2/0.
Flamingo Suite (1) 224m
2
2 x Large bedrooms (1 x king and
1 x twin beds). Bathrooms with separate shower and spa
bath. Separate lounge and dining room. Dedicated fax line,
kitchenette and guest toilet. Max 2/2 or 4/0.
Heron Suite (1) 250m
2
3 x Bedroom duplex. Master bedroom
has king bed and 2 x bedrooms have king beds. 2 x Bedrooms
upstairs, 3rd downstairs. Bathrooms have separate shower and
spa bath. Master bathroom has sauna. Separate lounge, dining
room and study. Dedicated fax line, kitchen and guest toilet.
Max 4/2 or 6/0.
33m
2
1 x Queen bed with wider doorways for easy wheelchair
access. Bathroom equipped with open toilet, shower and
support railings. Max 2/0.
Interleading rooms 18 rooms interlead.
For reservations please contact the Concierge desk on
+27 014 557 5840.
The Peninsula
Superb dishes chosen from an international menu. A full
English continental buffet is available for breakfast.
Breakfast daily: Monday to Sunday 06h30 11h00.
Dinner: Tuesday to Saturday 18h30 23h00.
Dress: Casual (Reservations essential).
Santorini
A Greek Mediterranean restaurant situated by the pool. Serves
lunch and dinner daily.
Pool deck menu: 10h00 18h00.
Lunch: 12h30 15h00.
Dress: Casual.
Vista Bar
This terrace bar, open seven days a week (weather permitting),
with a wonderful view of the gardens and waterscapes.
Dress: Casual.
Hours: Friday and Saturday 18h00 23h30.
Peninsula Coffee Bar
Located in front of Peninsula Restaurant. It is an ideal venue
for relaxing and enjoying a fresh cup of coffee and cakes as
well as pre-dinner drinks.
Hours: Friday and Saturday 07h00 14h00.
16
The Cascades Swimming Pool.
The Cascades Heated Pool.
Childrens Swimming Pool.
The Cascades Beach and Tanning Island.
The Aviary.
Tennis Courts.
Squash Courts.
Gary Player Country Club.
Health Spa.
Santorini Lunch / Dinner la carte Yes Casual Open 7 days: 10h00 22h30
The Peninsula Breakfast /
Dinner
Lunch for
Groups
Buffet / la carte Casual Breakfast: Mon Sun 06h30 11h00
Dinner: Tues Sat 18h30 23h00
In-room dining Breakfast
Lunch
Dinner
Overnight
la carte No N/A Open 7 days: 24 hours
BARS
Vista Bar Light Meals Full Bar Service /
Coffee and Tea
Casual Open 7 days: Weather permitting
Santorini Bar Yes Full Bar Service No Casual Open 7 days: 10h00 22h30
17
THE CASCADES HOTEL FACILITIES
Floors
15
Lifts
Yes
Pets
No
Paraplegic Rooms
Yes
2 Family Rooms
Restaurants
2
Bars
3
Valet Service
Yes
Internet Hot-spot
Yes
GENERAL
Gift Shop
Yes
Cultural Village
Yes
Doctor / Clinic
Yes
Pharmacy
Yes
Car Rental
Yes
Hairdresser
Yes
Bank / ATM
Yes
Concierge
Yes
Massage
Yes
Casino / Slots
Yes
Game Drives
Yes
Cinema / Theatre
Yes
Heli-Flip
Yes
Nightclub
Yes
Swimming and
Beach Area
Yes
Tennis / Squash
Yes
Golf
Yes
Horse Riding
Yes
Scuba Diving
No
Cycling and
Jogging Trails
Yes
Outdoor
Adventure Centre
Yes
Watersport /
Waterworld
Yes
Health Spa / Gym
Yes
Hot Air
Ballooning
Yes
Volleyball
No
Segway Safari
Yes
Zip Slide
Yes
CHILDREN
Baby Changing
Station
Yes
Babysitter
Yes
Playground
Yes
Playroom
Yes
Cots
Yes
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Animal World
Yes
Kids Programme
Yes
Crocodile Farm
Yes
Aviary
Yes
Teenagers
Club
Yes
Room Service
24 hours
HOW FAR
Local Airport
Drive 8km
Walk No
O R Tambo International Airport
Drive 200km
Walk No
Drive 45km
Walk No
Beach
Drive No
TRANSPORT
ROOMS
Hairdryer
Yes
Safe
Yes
Separate Shower
Yes
TV / Radio on TV /
Cable TV
Yes
Voltage
220V
Room Service
24 hours
Air-conditioning
Yes
Mini-Bar
Yes
Telephone /
Direct Dial
Yes
Balcony - Some
Luxury Suites
Tea and Coffee
Facilities
Yes
Handrail Bath in Paraplegic Rooms
Yes
The Cascades Hotel Facilities
18
The Sun City Hotel
Telephone: +27 014 57 1000
Facsimile: +27 014 57 4210
Alive with activity, the Sun City Hotel buzzes around the clock with the excitement of its world-class restaurants, casino and stage
revues. The hotel overlooks a magnicent landscape of sub-tropical gardens and sparkling swimming pool.
Accommodation
28m
2
2 x Twin beds placed side by side beds can be split.
Bathrooms have a shower facility and bath. Max 2/0.
Luxury Family Rooms (85)
35m
2
1 x King size bed and 1 x sleeper couch. Bathrooms have
bath and shower facilities. Max 2/2 or 3/0.
40m
2
Limited number of king beds and twin beds available.
Bathrooms have bath and shower facilities. Max 2/2 or 3/0.
Ground Floor Superior Luxury Family Rooms (36)
40m
2
2 x Twin beds or 1 x king size bed with 1 x sleeper couch.
Bathrooms have bath and shower facilities. Max 2/2 or 3/0.
37m
2
1 x King size bed and 1 x sleeper couch in the sitting
area. Bathrooms have bath and shower facilities. Max 2/0.
Ground Floor Superior Luxury Rooms (14)
37m
2
1 x King size bed and 1 x sleeper couch in the sitting
area. Bathrooms have bath and shower facilities. Max 2/0.
Luxury Suites (6)
77m
2
1 x Bedroom suite, 1 x king bed with 1 x sleeper couch
and separate lounge area and dining room table (2-4 pax),
private balcony leading from lounge. Bathroom with Spa bath
and separate guest toilet. Max 2/0.
132m
2
1 x Bedroom suite, large lounge area and dining room
table (6-8 pax). Private balcony leading from lounge area.
Bathroom with spa bath and separate shower. Suite also has
separate guest toilet. Jacuzzi on balcony. Max 2/0.
35m
2
2 x Twin beds and double sleeper couch. Rooms are
situated two on lobby level and one on 1st oor, with wider
doorways for easy wheelchair access. Bathroom equipped with
open toilet, shower and support railings. Max 2/0.
Sun City Hotel Interleading.
41 x Twin rooms.
18 x Superior family luxury rooms.
2 x Superior luxury rooms.
19
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The Sun City Hotel
20
+27 014 557 5110.
The Orchid Restaurant
The Orchid specialises in a wide variety of authentic Asian food.
The restaurant seats 130 and can accommodate a small party
of up to 10 people in the Tatami Room, which is separated
from the main dining area by sliding screens.
Hours: Daily 18h30 until 23h00.
Setta Bello
A restaurant that has created an array of beautifully prepared
dishes to tantalise your taste buds.
Open daily: 18h00 23h00.
Dress: Casual.
Sushi Bar
Situated inside The Orchid, authentic selection of sushi and
sashimi, features a wide variety of sh.
Hours: Daily 18h30 23h00.
The Calabash
The Calabash offers traditional South African fare, featuring
freshly-prepared salads, a South African cold table, succulent
roasts and casseroles, not forgetting our sweet sensations. Open
seven days a week. Reservations essential.
Hours: 18h00 23h00.
Dress: Casual.
Sun Terrace
The ideal breakfast and lunch venue, in tranquil surroundings.
Extensive lunch buffet featuring speciality counters from around
the globe. Reservations essential.
Open seven days a week.
Breakfast: 06h30 11h00.
Lunch: 12h30 15h00.
Dress: Casual.
Sun Caf
Intimate, warm and stylish caf, serving wholesome menu-fast,
salads and light meals throughout the day.
Hours: Monday Thursday 08h00 21h00.
Fridays: 08h00 Open until Sunday 21h00.
Dress: Casual.
The Raj
Halaal restaurant offering an experience of all the avours,
spices and aromas of the fruitiest traditional Indian cuisine.
Lunch: 12h00 15h00.
Dress: Casual.
Harlequins Cocktail Bar
This exciting bar features a great selection of traditional
cocktails and shooters, and is ideal for pre-dinner drinks.
Open daily: 11am to late.
Dress: Smart casual.
Kingsher Bar
Located adjacent to the slots.
Hours: 24 hours.
Loerie Bar
Situated adjacent to the Calabash.
Hours: 24 hours.
Pool Bar
An informal poolside bar, open daily. Swim up and order a
drink from the wetbar. The pool grill is open on Saturdays
and Sundays and daily in season.
Hours: 09h00 18h00.
21
The Orchid Dinner la carte Background Smart / Casual Open 7 days: 18h00 23h00
Fri and Sat: 18h00 24h00
Setta Bello Dinner la carte Background Smart / Casual Open 7 days: 18h00 21h00
Fri: 08h00 open Sun 21h00
The Calabash Dinner Buffet Background Casual Dinner: Tues Sat: 18h00 23h30
Sun Terrace Breakfast and
Lunch
Buffet Background Casual Open 7 days:
Breakfast: 06h30 11h00
Lunch: 12h30 15h00
Sun Caf Breakfast,
Lunch, Dinner
la carte Background Casual Open 7 days: 08h00 21h00
From Fri 08h00 open to Sun 21h00
The Raj Lunch and
Dinner
la carte No Casual Open 7 days:
Lunch: 12h00 15h00
Dinner: 18h00 22h00
In-Room
Dining
Breakfast,
Lunch, Dinner,
Overnight
la carte No N/A Open 7 days a week: 24 hours
BARS MEAL MENU MUSIC DRESS HOURS AND DAYS OF OPERATION
Harlequins
Cocktail Bar
No Full Bar Service Background Smart / Casual Open 7 days: 11h00 till late
Kingsher Bar No Full Bar Service No Casual Open daily: 24 hours
Casino Bar No Full Bar Service Background Casual Open 7 days: 11h00 till late
Pool Bar No Full Bar Service Seasonal Casual Open 7 days: 09h00 18h00
22
THE SUN CITY HOTEL
Floors
6
Lifts
Yes
Swimming
Yes
Parking
Yes
Pets
No
Restaurants
6
Bars
4
Valet Service
Yes
Internet Hot-spot
Yes
Business Centre
No
Paraplegic Rooms
4 x Family Rooms
GENERAL
Gift Shop Village
Yes
Cultural Village
Yes
Doctor/Clinic
Yes
Pharmacy
Yes
Car Rental
Yes
Hairdresser
Yes
Bank /
ATM
Yes
DTP
Yes
Florist
Yes
Casino / Slots
Yes
Game Drives
Yes
Concierge
Yes
Nightclub
Yes
Massage
Yes
ROOMS
Hairdryer
Yes
Safe
Yes
Air-conditioning
Yes
Separate
Shower
Yes
TV / Radio on TV /
Cable TV
Yes
Video In
Suite
No
Room Service
24 hours
Internet
Yes
Mini-Bar
Yes
Telephone /
Direct Dial
Yes
Voltage
220V
Balcony in
Limited Rooms
Handrail Bath in
Paraplegic Rooms
Tea and Coffee Facilities
Yes
HOW FAR
Local Airport
Drive 8km
Walk No
International Airport
Drive 200km
Walk No
Drive 45km
Walk No
Beach
Drive No
TRANSPORT
NORMAL PEAK PERIODS: WEEKENDS, PUBLIC HOLIDAYS, EASTER AND CHRISTMAS (2 NIGHTS MINIMUM
STAY OVER WEEKENDS).
Swimming Pool
Yes
Tennis / Squash
Yes
Golf
Yes
Horse Riding
Yes
Volleyball
Yes
Outdoor Adventure Centre
Watersport /
Waterworld
Yes
Health Spa / Gym
Yes
Hot Air
Ballooning
Yes
Cycling and
Jogging Trails
Yes
Zipslide
Yes
Segway Safari
Yes
The Sun City Hotel Facilities
CHILDREN
Baby Changing
Station
Yes
Babysitter
Yes
Playground
Yes
Playroom
Yes
Cots
Yes
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Animal World
Yes
Kids Programme
Yes
Crocodile Farm
Yes
Aviary
Yes
Teenagers
Club
Yes
Room Service
24 hours
23
Gaming
Casino with Salon Priv and International Room
Hours: 13h00 to close midweek.
11h00 to close weekends.
Sun City Hotel Slots and Slots Priv
Hours: 24 hours operation.
Casino Cash Desk Facilities
Situated in the Harlequins Casino and at The Sun City
Entertainment Centre.
Hours: 24 hour operation.
The following transactions can be done through the Casino Cash
Desk: Bureau de Change, all major credit cards, guaranteed
cheques, cheque cashing facilities, all debit cards.
Bureau de Change
A passport will be required for ALL Foreign Exchange
transactions. Travellers Cheques are accepted.
Forex can be exchanged for the following:
For cash:
A maximum of 2000 US Dollars equivalent may be exchanged
for cash and is non-redeemable, consisting of the following
currencies only: United States Dollar, Australian Dollar, Canadian
Dollar, British Sterling, Botswana Pula, New Zealand Dollar,
Swiss Franc, Japanese Yen, Hong Kong Dollar, Euro, Norwegian
Kroner, Swedish Kroner, Danish Kroner.
For Gaming
All major foreign currencies can be exchanged for chips. If
casino winnings are to be paid out in the currency exchanges,
an air ticket (return), a passport and clients signature needs
to be produced prior to the transactions otherwise a winners
certicate cannot be issued.
Credit Cards
Credit cards are accepted provided positive identication can
be furnished, i.e. passport or South African ID Document. A
foreign passport is required for all foreign credit cards, debits
and transactions. Please note that American Express only permit
us to accept cards beginning with 3768. Only foreigners may
get cash on their credit cards at 5% commission. No foreign
American Express cards are accepted.
Guaranteed Cheques
The banks restrict the number of guaranteed cheques we are
permitted to accept each day. Banking establishments permit
one (1) per day. Only for gaming.
Cheque Cashing Facility
Casual cheques are accepted from South African residents only,
for maximum of R500 provided positive identication can be
furnished and subject to a clearance period (7 days). Facility
holders need to furnish us with signed blank cheque prior to
the issuing of any markers. Only for gaming.
ATM Machines
The following machines are situated in the Sun City Hotel and
Entertainment Centre and the Cabanas.
Sun City Hotel: Standard Bank, ABSA, Nedbank, First National Bank.
The Entertainment Centre: Standard Bank, ABSA, Nedbank.
Cabanas: ABSA.
Vacation Club: ABSA.
Entertainment
Sun City Theatre
The Sun City Theatre (situated in the Sun City Hotel) is home to
fabulous, funky and retro shows. A new show is staged every year.
The theatre is normally closed while the new show is in rehearsal.
Please call +27 14 557 5550 or +27 14 557 1669 with any queries
regarding theatre times and ticket prices.
Shopping Facilities
Tigers Eye
African gifts and souvenirs are available from the Sun City Hotel
foyer. Open daily.
Hours: 08h30 21h30.
Telephone: +27 14 557 5530.
Heaven Kiosk
General Store offering cold drinks, sweets and chocolates.
Situated in the Sun City Hotel foyer.
Hours: 09h30 20h00.
Telephone: +27 14 552 1282.
Foreign Exchange Facility
There is a Foreign Exchange facility at the casino cash desk (24 hours).
Conference Facilities
The Sun City Conference Centre comprises:
Jacaranda and Acacia Room, Terrace, Baobab A and B, Letsatsi
Conference Centre.
24
The Cabanas
Telephone: +27 014 557 1000
Facsimile: +27 014 557 4227
The most relaxed and casual of all Sun Citys Hotels, The Cabanas opens out onto lush gardens leading down to the lake and
Waterworld with its lake side beach.
25
STIMELELA TRAIN
ANIMAL FARM
BUMPER BOATS
BIRDS OF PREY
KAMP
KWENA
FORT
KAMP KWENA
MINI GOLF
TRAMPOLINES
FINDERS
KEEPERS
FAMILY CABANAS
FAMILY CABANAS
FAMILY
CABANAS
FAMILY
CABANAS
WATERWORLD
BEACH
DECK
SHOPS
TREASURE ISLAND MARINE CAFE
STANDARD
CABANAS
STANDARD
CABANAS
STANDARD
CABANAS
POOL
POOL BAR
PALM
TERRACE
PALM
TERRACE
CABANAS
COLLECTION
Paraplegic toilet
in the lobby
ENTRANCE
PORTE COCHERE
MY GRILL,
MY BAR
POOL BAR
Sun City Cabanas
26
Accommodation
Standard Twin Rooms (104)
26m
2
2 x Twin beds placed side by side beds can be split.
Bathrooms have a shower facility and NO BATH. Max 2/0.
Standard Twin Rooms (16)
26m
2
1 x Double bed. Bathrooms have a shower facility and
NO BATH. Max 2/0.
Lake Facing Twin Rooms (24)
26m
2
16 x 2 Twin beds placed side by side beds can be split. 8
x 1 Double bed. Lake facing. Bathrooms have a shower facility
and NO BATH. Max 2/0.
Standard Family Rooms (201)
29m
2
178 x 2 Twin beds placed side by side beds can be split.
23 x 1 Double bed. 1 x Sleeper couch. Bathrooms have bath and
shower (no separate shower). Max 2/2 or 3/0.
Ground Lake Facing Family Rooms (16)
29m
2
1 x Double bed. 1 x Sleeper couch. Lake facing. Bathrooms
have bath and shower (no separate shower). Max 2/2 or 3/0.
Upstairs Lake Facing Family Rooms (16)
29m
2
2 x Twin beds placed side by side beds can be split. 1 x
Sleeper couch. Lake facing. Bathrooms have bath and shower
(no separate shower). Max 2/2 or 3/0.
29m
2
Family room-size. 2 x Twin beds placed side by side. On
ground oor, with wider doorways for easy wheelchair access.
Bathroom equipped with open toilet, shower and support railing.
Max 2/2 or 3/0.
No interleading rooms.
27
+27 014 557 1580.
Palm Terrace
Everyday full breakfast buffet in family environment. Dinner
buffet with different themed menus every night. Supervised
kids play area during service time. Live entertainment on
Tuesday Sunday. Closed Mid-May to Mid-August for dinner,
due to cold weather conditions.
Hours: Monday Friday 07h00 11h00.
Saturday and Sunday 07h00 12h00.
Monday Sunday 18h30 21h30.
Dress: Casual.
Pool Bar
Situated on the terrace overlooking the swimming pool area,
light snacks served.
Summer: Sunday to Thursday 09h30 20h00.
Friday to Saturday 09h30 22h00.
Winter: Friday Sunday 10h00 18h00.
Dress: Casual.
Treasure Island Marine Caf
Serves sandwiches and snacks.
Open daily.
Hours: 09h30 17h30.
Childrens play area in Palm Terrace Restaurant, Waterworld,
Animal World, Birds of Prey ying display, Kamp Kwena Fort,
The Cabanas swimming pool, Childrens swimming pool,
trampolines, bumper boats, Finders Keepers, Stimela mini-
train, mini golf and mini cars.
Shopping Facilities
Cabanas Collection.
Open daily. Hours: 07h00 22h00.
Waterworld Beach Shop.
Open daily. Hours: 09h30 18h00.
ABSA ATM machine is available in the lobby.
For full resort facilities refer to Entertainment, Sport and
Recreation Facilities section.
Palm Terrace Breakfast
Dinner
Buffet
Buffet
Live
Entertainment
Mon Fri: 07h00 11h00
Sat Sun: 07h00 12h00
Mon Sun: 10h30 21h30
BARS MEAL DRINKS / MENU MUSIC DRESS HOURS AND DAYS OF OPERATION
Pool Bar Light Meals Full Bar Service Yes Casual Summer: Sun Thurs: 09h30 20h00
Fri Sat: 09h30 22h00
Winter: Fri Sun: 10h00 18h00
Treasure Island Snack Menu Full Bar Service Yes Casual Open 7 days: 09h30 18h00
28
THE CABANAS HOTEL FACILITIES
Floors
7 Blocks / 2 Floors
Lifts
No
Parking
Yes
Pets
No
Paraplegic Rooms
Yes, 3x Standard
Twin
Restaurants
2
Bars
2
Valet Service
Yes
HOW FAR
Local Airport
Drive 8km
Walk No
O R Tambo International
Airport
Drive 200km
Walk No
Drive 45km
Walk No
Beach
Drive No
Waterworld Beach
TRANSPORT
ROOMS
Hairdryer
Yes
Safe
Yes
Air-conditioning
Yes
Separate Shower
Yes
TV / Radio on TV
Yes
Cable TV
No
Internet in Lobby
Yes
Mini-Bar
Yes, on request
Telephone /
Direct Dial
Yes
Balcony
Some
Handrail Bath in
Paraplegic Rooms
Room Service
No
Voltage
220V
Tea and Coffee
Facilities
Yes
GENERAL
Hairdresser
Yes
Gift Shop
Yes
Cultural Village
Yes
Doctor / Clinic
Yes
Pharmacy
Yes
Car Rental
Yes
Bank / ATM
Yes
Florist
Yes
Massage
Yes
Casino and Slots
Yes
Game Drives
Yes
Concierge
Yes
Cinema /
Theatre
Yes
Nightclub
Yes
SPORTS AND RECREATION
Swimming Pool
Yes
Tennis / Squash
Yes
Golf
Yes
Horse Riding
Yes
Volleyball
Yes
Cycling and
Jogging Trails
Yes
Outdoor
Adventure Centre
Yes
Watersport /
Waterworld
Yes
Health Spa and
Gym
Yes
Hot Air
Ballooning
Yes
Running Trails
Yes
Zipslide
Yes
Segway Safari
Yes
CHILDREN
Baby Changing
Station
Yes
Babysitter
Yes
Playground
Yes
Playroom
Yes
Cots
Yes
Breakfast
Yes
Lunch
Yes
Dinner
Yes
Animal World
Yes
Kids Programme
Yes
Crocodile Farm
Yes
Aviary
Yes
Teenagers Club
Yes
Segway
Safari
Yes
The Cabanas Hotel Facilities
29
30
Vacation Club
The Sun International Vacation Club is the fastest selling
timeshare in Southern Africa and the most affordable way to
experience more of Sun City.
The incredibly affordable Peak and Flexi week membership fee
entitles you to the use of a 2 bedroom, 3 bedroom or 2 bedroom
luxury self-catering apartment. All Vacation Club units are fully
equipped. Timeshare membership at the Sun City Vacation
Club transforms a member into a guest, with all the resident
privileges afforded to Sun City Resort hotel guests including free
access to the Valley of Waves.
Various services and facilities specic to Vacation Club residents
are available to ensure an enjoyable and restful stay :
Soapy Bubbles Laundromat self or valet service
2 x Convenience Stores
4th Street Caf Restaurant
Gelati Ice-cream Parlour
Sun Deck Caf
3 x Swimming Pools of which 2 are solar-heated
3 x Jungle Gyms
Synthetic Putting Green
The Boulders Mini Golf Putt-Putt
Guests may also avail themselves of all sporting and recreational
facilities on Sun City Resort complex. A shuttle service is available
to Vacation Club residents.
Accommodation
Phase 1: 50 x 3 Bedroom units, 2 x bathrooms, lounge / dining
room, kitchen, patio, braai area.
184 x 2 Bedroom units of which 74 units are upstairs and 110 are
downstairs. Downstairs units consist of own patio and own braai
area. Upstairs units have no balconies, however there is a communal
braai area.
Phase 2: 148 x 2 Bedroom luxury units, 2 x bathrooms, lounge /
dining room, kitchen, patio, braai area.
31
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The Valley of Waves
32
The Valley of Waves
The Valley of Waves is open daily, from 09h00 until 18h00 in
summer and 10h00 until 17h00 in winter. There is an astounding
variety of adventures waiting to be discovered and enjoyed
here. Food and beverages may not be taken into the Valley
of Waves. There are facilities available within the Park. Proper
swimwear is to be worn at all times.
Temple of Courage
This death-defying slide plunges down the face of the mountain-
side into the sparkling pool below.
Diamond and Gold Mines
After the earthquake destroyed the ancient civilisation, the
old diamond and goldmines were partly ooded and today
provide thrilling semi-submerged waterslides as they twist
down Slide Hill.
Botanical Gardens
There are several different forests in the Valley, namely the Rain
Forests, the Baobab Forest, the Jacaranda Forest and the Tropical
Forest, containing rare and seldom-seen plant varieties.
Sway Bridge
This bridge was devised by the King to entrap those who wished
harm to the Royal Family. It creaks and sways as it spans the
yawning chasm over the cascading waters below.
Hidden Cave Falls
Follow the Hippo Gorge Trail from the foot of the Royal Staircase
to the Hidden Cave Falls.
Adventure Path
The Adventure Path links the Rain Forests across the Royal Staircase.
33
The Bridge of Time
This impressive bridge, guarded by mighty elephants, serves
to link the Hall of Treasures in The Entertainment Centre with
the Valley of Waves. In order to protect the incalculable riches
which lie hidden in the Hall of Treasures, an ingenious mock-
volcano regularly erupts, causing smoke and lava to bellow
forth from deep within the Temple of Creation.
The Kong Gates
These massive gates guarded the entrance to the Valley and
can still be seen today.
Monkey Spring Plaza
The Monkey Spring Plaza commemorates the troop of
monkeys which saved the ancient tribe from starvation during
a terrible drought.
Roaring Lagoon
Enormous waves roll constantly towards the soft white-
sand beach.
Sacred River Ride
This underground river provides a gentle ride for the young
and old alike as it follows its time-worn path.
Royal Staircase
The Royal Staircase links the Valley of Waves to The Palace of
the Lost City via the Old East Gate Bridge.
Gong of the Sun Lion
This beautiful gong saved the ancient people by summoning
them to the safety of the Royal Arena shortly before the
earthquake devastated their homes.
Royal Arena
This beautiful ampitheatre creates an impressive venue for
cocktail parties, product launches and theatre acts.
Royal Baths
These Royal Baths, whose tepid waters were reputed to have
healing powers, were originally built over a natural spring.
Baby Changing Station
Available at the ladies toilet at the locker facilities.
Childrens Game Arcade
Operated by The Magic Company for children of all ages.
34
Resort Restaurants and Bars
Leonardos Pizza Workshop
Exciting pizza creations and home-made pastas served in an
Italian environment.
Closed on: Tuesday out of season.
Monday Friday: 18h30 24h00.
Saturday: 12h00 01h00.
Sunday: 12h00 23h00.
Dress: Casual.
Capacity: 146 people.
Telephone: +27 14 557 1795.
Squires
Succulent steaks and delicious seafood straight out of Africa.
Monday to Friday: 12h00 14h30, 18h00 23h00.
Dress: Casual.
Telephone: +27 14 557 5920.
Fishmonger
A seafood restaurant with a sushi bar.
Open daily for lunch and dinner.
Dress: Casual.
Mon Sun: 12h00 23h00.
Telephone: +27 14 557 5920.
Caf Scalini
Delicious snacks and cakes can be enjoyed in this continental
caf-styled coffee shop.
Friday and Saturday: 07h00 23h00.
Sunday to Thursday: 09h00 21h00.
Dress: Casual.
Telephone: +27 14 557 1166.
Fast Food Arcade
There are a number of fast food outlets situated in The Lost
City Entertainment Centre. Among them you will nd: Nandos,
Milky Lane, Little Leondardos, Wimpy, Anat, The Raj Take-away,
Juicy Lucy, Gourmet Hot Dogs.
Traders
Sports action bar with big screen sports action. Situated on the
upper level of The Entertainment Centre, Traders is denitely
the place to be selected days.
Open daily from 17h00 to close.
Telephone: +27 14 557 1358.
Smoking is permitted at this venue.
The Sand Bar
Casino self pick-up bar open 24 hours a day, seven days a week.
Steers, Debonairs Pizza and Fishaways
Creative and exciting fast food menu items, situated in the
Valley of Waves.
Open daily.
Telephone: +27 14 557 3445.
Observatory Bar
Spectacular views over the Valley of Waves. Open daily.
Telephone: +27 14 557 3430.
Shebeen
Serves food and drinks the traditional township way.
Hours: 11h00 02h00.
Telephone: +27 14 557 5010.
Welcome Centre
Welcome Caf provides light snacks, cooldrinks and smoothies.
Monday Thursday: 06h00 01h00.
Weekends: All day.
Telephone: +27 14 557 1544.
4th Street Caf and Gelati Ice-cream Bar
Situated at the Vacation Club next to the pool. The restaurant
serves breakfast, lunch and dinner. The Gelati Ice-cream Parlour
offers a range of delicious ice-creams, sundaes and wafes.
Hours: Mon Thurs: 08h00 22h00.
Friday, Saturday, Sunday: 08h00 23h00.
Telephone: +27 14 557 4084.
Delivery service available from 12h00 21h00.
Sun Deck Caf
Situated at The Vacation Club near the Leopard swimming
pool. Serves breakfast, lunch and dinner.
Hours: 07h00 21h00.
Friday and Saturday: 07h00 23h00.
Telephone: +27 14 557 4486.
Delivery service available from 08h00 20h00.
35
Kwena Garden Restaurant
Enjoy refreshments in the spacious coffee shop and lounge over-
looking the young crocodile pond and beautiful landscapes.
Hours: 12h30 17h00.
Telephone: +27 014 557 5300.
Elephant Wallow
Whilst you interact with Africas Gentle Giants, you can enjoy
our home-made cooking buffet.
Hours: 12h30 13h30.
Telephone: +27 014 557 5830.
Crocodile Lounge
This informal restaurant serves Continental breakfasts. Theres
an la carte lunch, halfway house and afternoon snack menu.
Open daily.
Lunch: 12h00 15h00.
Snacks: 15h00 18h00.
Halfway House: 10h00 15h00.
Telephone: +27 014 557 3741.
Gary Player Country Club Restaurant
The Gary Player Country Club lounge offers breathtaking views
to all diners. The Restaurant serves an la carte breakfast and
lunch menu to both golfers and non-golfers alike. Snacks are
available to golfers at the Halfway House situated next to the
9th hole.
Open daily.
Lunch: 11h00 16h00.
Bar: 07h00 19h00.
Telephone: +27 014 557 5910.
The Palace
Villa del Palazzo.
Crystal Court Restaurant.
Palm Court Restaurant.
Tusk Bar and Lounge.
Pool Snack Bar and Cocktail Bar.
The Palace Gazebo.
The Cascades
Peninsula Restaurant.
Santorini Restaurant.
Peninsula Coffee Bar.
Vista Bar.
Sun City Hotel
Calabash Restaurant.
Sun Terrace Restaurant.
The Raj Restaurant.
Orchid Restaurant and Sushi Bar.
Setta Bello.
Sun Caf.
Harlequins Cocktail Bar.
Pool Bar.
Kingsher Bar.
Loerie Bar.
The Cabanas
Palm Terrace Restaurant.
My Grill, My Bar.
Pool Bar and Snacks.
Treasure Island Marine Caf.
36
Resort Amenities and Services
Accounts
These are to be settled in cash, travellers cheques or by credit
card: American Express, Diners Club, MasterCard, and Visa
cards are accepted.
Automatic Teller Machines
ABSA, Nedbank, Standard Bank, and First National Bank
machines are available in The Entertainment Centre and Sun
City Hotel. A Standard Bank is situated in the South Village.
Foreign Exchange
At the casino desk, from 08h00 until casino closes.
Voltage
The voltage throughout the complex is 220V/50hz.
Sun City Help Desk
There are Guest Relations Ofcers situated at the Welcome
Centre, next to The Entertainment Centre.
Hours: Monday Thursday 09h00 19h00.
Friday Saturday 09h00 2h00.
Sunday 09h00 19h00.
Telephone: +27 014 557 3486.
Kamp Kwena
Supervised programme at Sun City, for all children aged 4 12,
during our out of season programme and 2 12 during our in
season period. Under age children can be accompanied by a
babysitter. Kamp Kwena activities include live entertainment
and shows, bumper boats, mini golf, mini train cruises, sandcastle
building, game drives and lots more.
Telephone: +27 014 557 4136.
Medical
Sun City Clinic
The Sun City Clinic provides a 24 hour professional nursing
service. It is sufciently equipped to stabilise a patient in an
emergency situation. A Doctor is on call 24 hours a day.
Telephone: +27 014 557 5360.
The Valley of Waves Clinic
The Valley of Waves Clinic is open from 09h00 to 18h00, and
in winter from 10h00 to 17h00. There is a fully-equipped
response vehicle at Sun City from the Paramedic Service. In The
Entertainment Centre, there is a pharmacy with a qualied
pharmacist. Open from Monday to Sunday from 09h00 22h00.
Telephone: +27 014 557 3486.
Welcome Centre
As the name implies, this is where the Sun City Welcome
begins for both day visitors and guests arriving by bus and
car. There are Welcome Centre Guest Relations Ofcers to
assist and outline some of the services available at the resort,
including the entertainment in the Valley of Waves, make
restaurant bookings and any special promotions. Arriving
guests are transported by courtesy bus to their hotels.
The Welcome Centre is equipped with telephone booths, maps
of Sun City Resort as well as vending machines offering cold
drinks and snacks. There are a number of lockers with toilet
and shower facilities for both men and women, for which a
nominal charge is made.
A baby changing station is also available at the ladies and gents
toilets. There are television monitors carrying news of resort
activities. The Welcome Centre has been designed with disabled
visitors in mind, and there are ramps for wheelchair guests.
Telephone: +27 014 557 1543 / 3381 / 2.
Facsimile: +27 014 557 3348.
Other Services Available at Sun City:
Airport Transfers Foreign Exchange
Babysitting Hairdressers
Business Centre Hairdryers
Car rental: Avis Information Desk
Chaperone Service Internet
Computicket Mailing Service
Conference facilities Parking
Daily Newspapers Petrol Station
Dry Cleaning Service Safe Deposit Boxes
Excursions Valet Service
Fax Service Wake-up Call
Fire Department
37
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The Palace, the Lost City and The Entertainment Centre
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Interior of The Entertainment Centre Lower Level
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CONVENTION CENTRE ACCESS
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BRIDGE 1
Interior of The Entertainment Centre Upper Level
40
41
Shopping
Boutiques
Sun City Collection
For all your souvenirs and logo apparel. Sun City Collection is
open daily. Situated at The Entertainment Centre.
Hours: 10h00 18h00.
Telephone: +27 014 557 5940.
Look Africa
For casual clothing and curios. Situated at The Entertainment Centre.
Hours: 10h00 18h00.
Telephone: +27 014 557 5510.
Place of Adornment
Beachwear fashion available daily in the Valley of Waves.
Telephone: +27 014 557 1405.
In Decent
For all your clothing needs, situated at The Entertainment
Centre. Open daily.
Hours: 10h00 18h00.
Telephone: +27 014 557 3300.
Jen Khan
For the latest ladies fashions. Situated in The Entertainment Centre.
Hours: 10h00 18h00.
Telephone: +27 014 552 2363.
Lorenzi
A designer collection of handbags and accessories. Situated at
The Entertainment Centre.
Hours: 10h00 18h00.
Telephone: +27 014 557 1168.
Preview Shoes
A designer collection of shoes and accessories. Situated at The
Entertainment Centre.
Hours: 10h00 18h00.
Sunday and Holidays: 11h00 18h00.
Telephone: +27 014 557 1906.
Jewellery
Charles Greig Jewellers
A name well-known in Southern Africa to the connoisseur of ne
gems and jewellery, Charles Greig is open daily in The Palace.
Hours: 10h00 18h00.
Telephone: +27 014 557 1906.
Schwartz Jewellers
Situated in The Entertainment Centre. Open daily.
Hours: 10h00 18h00.
Telephone: +27 014 557 1465.
Extended opening hours until 20h00 seven days a week in December.
Curios and Gifts
The Palace Collection
A superb collection of hand-made knits and distinctive T-shirts
and sweatshirts featuring exclusive designs and motifs inspired
by the architecture of The Palace. All logo-bearing items are
sold exclusively by the shops and will make perfect gifts or
souvenirs of your visit. Situated in The Palace. Open daily.
Hours: 09h00 08h00.
Telephone: +27 014 557 3226 or +27 014 557 3070.
Indaba
African homewares and gifts produced by local artists. Situated
in The Entertainment Centre and open daily.
Hours: 09h00 18h00.
Telephone: +27 014 552 2239.
The Tigers Eye
Stocking locally crafted artefacts and works of art produced by
local artists, situated in The Palace and at The Sun City Hotel.
Open Daily.
Hours: 09h00 18h00.
Telephone: +27 014 551 3227 or +27 014 557 5530.
Heaven Kiosk
General store offering sweets, chocolates and general amenities.
Situated in The Sun City Hotel foyer.
Hours: 09h30 (7 Days a week).
Telephone: +27 014 552 1282.
Cabanas Collection
Situated in the foyer of The Cabanas. Open daily.
Hours: 07h00 22h00.
Telephone: +27 014 557 1863.
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Waterworld Beach Shop
Beachwear and accessories.
Hours: 09h00 17h00.
Telephone: +27 014 552 1553.
CNA
A wide selection of local and international magazines and
books are available at the CNA in The Entertainment Centre.
Monday: 08h30 20h00.
Tuesday and Thursday: 09h00 22h00.
Wednesday, Friday, Saturday: 08h30 22h00.
Telephone: +27 014 557 5020.
Sun City Pharmacy
Situated in The Entertainment Centre. Open Daily.
Hours: 09h00 22h00.
Emergency services outside these opening hours are available.
Telephone: +27 014 552 5030 or +27 014 552 1145 / 1465.
All Things Nice
Situated in The Entertainment Centre, for those with a sweet tooth.
Sunday to Thursday: 10h00 22h30.
Friday: 10h00 24h00.
Telephone: +27 014 557 5700.
Sweets from Heaven
Situated in the Valley of Waves. Stocks a full range of
confectionery and is open daily.
Telephone: +27 014 552 3584.
Heaven Xpress
Situated at The Sun City Hotel lobby. For a selection of local and
imported sweets and chocolates.
Telephone: +27 014 557 4888.
Heaven Kiosk
Situated at The Sun City Hotel lobby, offers a wide variety of
cigars. Open 24 hours.
Telephone: +27 014 557 4888.
The Other Side of the Lens
Resident video and photographic specialist. Situated at The
Entertainment Centre. Open daily.
Hours: 08h30 17h30.
Telephone: +27 014 557 4888.
The Royal Salon
International hair designs by a top team of stylists situated in
The Palace. Manicures, pedicures, facials are also available.
Open daily.
Hours: 10h00 19h00.
Telephone: +27 014 557 3225.
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Gaming
Sun City Hotel Casino
American Roulette, Blackjack, Poker and Punto Banco. Open 7 days
a week.
Hours: 13h00 to close.
Midweek: 11h00 to close.
Weekends and public holidays.
Dress: Smart Casual.
Salon Priv and Bar
Situated in The Sun City Hotel. Higher-limit tables; American
Roulette, Blackjack and Punto Banco.
Dress: Smart Casual.
The International Room
By invitation only, the International Room is situated in The
Sun City Hotel Casino. Blackjack and American Roulette.
Slots Jungle Casino
Situated in The Entertainment Centre. Slots, Poker and
Progressive jackpots, open seven days a week.
Hours: Sunday to Thursday 10h00 01h00.
Friday and Saturday: 24 hours.
Sun City Hotel Slots
Situated in the Sun City Hotel foyer. Slots, Poker and Progressive
jackpots. Open seven days a week 24 hours.
Slots Priv
The Slots Priv is situated in The Sun City Hotel Casino. Poker
and video slots, R5 R100 machines.
Sun City School of Gaming
At certain times of the year, free lessons are available at the Sun
City Casino in the skills and etiquette of Blackjack, American
Roulette and Punto Banco. Please check with Gaming PRO.
Telephone: +27 14 557 1068.
Entertainment
Sun City Theatre
Situated in The Sun City Hotel and host to numerous glittering
productions. A new spectacular is staged each year, with pulsating
music, spectacular sets and glorious costumes.
Please call +27 14 557 5550 or +27 14 557 1669 with any queries
regarding theatre times and ticket prices.
Show Times: Tuesday to Saturday: 20h30. Sunday: 21h00.
The Superbowl
This immensely versatile venue is situated in The Entertainment
Centre and hosts superstar performers and major international
sporting events as well as exhibitions and banquets.
Traders
Situated at the upper level of The Entertainment Centre. A
sports action bar with live bands daily, except Mondays.
Hours: 17h00 till late.
Saturdays: 12h00 till late.
Silhouette
Situated next to Traders, a nightclub open on the eve of public
holidays and the weekend. This can be privatised for groups with
prior arrangements.
Hours: 23h00 till late.
Buttery World and Tea Garden
Join us for a spectacular tour through our Buttery World, where
you will stroll through an indoor garden, home to a wide variety
of tropical butteries and learn about their entire cycle.
Operating hours: 09h00 till 17h00 daily.
The Tea Garden is an outdoor venue where breakfast, brunch
or lunch menu is available for groups up to 60 people. Spouses
packages available, this includes Cultural Village tour, Buttery
World tour and a buffet lunch.
Movie Zone
Situated in The Entertainment Centre there are two cinemas
showing current releases.
Shows daily at: 12h00, 14h30, 17h00, 19h30 and 22h00.
Childrens Game Arcade
Situated in The Entertainment Centre with video games of
every description.
Cultural Village
The village people offers traditional cultural shows, Marimba
band and village tours between 09h30 and 16h30.
Curio shop open daily from 09h00 17h00.
Telephone: +27 014 557 5010.
Club Chirp
Teenagers dancing arena for children between the ages 13 17
years old. Situated in The Entertainment Centre upper level. Pool
tables available, no alcohol is served here.
44
Kamp Kwena and Thula Baba
A specialised child care centre for children between 0 12
years old. A Kamp Kwena Fort with fun activities and games
for children 4 12 years old is available.
Hours: Kamp Kwena: 09h00 17h00.
In season: 09h00 21h00.
Telephone: +27 014 557 4136.
Hours: Thula Baba:
Sunday Thursday: 10h00 23h00.
Friday Saturday: 10h00 01h00.
Telephone: +27 014 557 5800.
Waterworld
Located at The Cabanas, Waterworld offers a full range of
watersports including sunset cruises, jet skis, parasailing,
pedalos, paddleskis, waterskiing, cycling, mini-boats, cruiser,
tubes and a wake snake. Open seven days a week.
Closed between 13h00 and 14h00.
Telephone: +27 014 557 5880.
Finders Keepers
General Mining Store and Scratch Patch, offers a unique choice
of curios, jewellery and souvenirs. Let the children nd their
treasures in the Finders Keepers Scratch Patch. Great prizes to
be won. Open daily.
Stimela Mini-train
A trip around the mini park on the edge of the waterworld.
Children and adults alike can enjoy the ride daily. Tickets can
be purchased at the Finders Keepers.
Animal World
Located next to The Sun City Cabanas, this facility is ideal for children.
Feeding time: 11h00.
The Gary Player Country Club and Health Spa
Situated next to The Cascades, The Country Club features an
18 hole golf course also designed by Gary Player, golf and pro
shop, chipping and putting green, health spa and massage,
gym, steam room, restaurant and bar. The Gary Player Country
Club lounge offers breathtaking views to all diners. Breakfast is
served from 07h00 until 12h00, while a light lunch is served to
both golfers and non-golfers from 12h00 until 15h00. The Gary
Player bar is open from 07h00 until 19h00. Snacks are available
to golfers at the Halfway House situated next to the 9th hole.
Hours: Tee-off times: Summer: 08h00 12h30 (18 holes only).
Winter: 08h30 12h00 (18 holes only).
Golf course closed on Mondays. Bookings essential.
Telephone: +27 014 557 5280 (Health Spa), +27 014 557 5900 (Pro
Shop).
Golf Lessons
Improve your golng skills and knowledge. Private instruction
and group lessons available on request.
Telephone: +27 014 557 3722.
Lost City Golf Course and Country Club
This 18 hole desert-style golf course has been designed by Gary
Player and has a unique crocodile infested 13th hole. Course
facilities include a Pro Shop, driving range and restaurant.
Hours: Tee-off times: Summer: 07h30 12h30 (18 holes).
15h00 16h00 (9 holes).
Winter: 08h00 12h30 (18 holes).
15h00 15h30 (9 holes).
Golf course closed on Tuesdays. Bookings essential.
The Crocodile Restaurant: Summer: 07h00 16h30.
08h00 16h00.
Telephone: +27 014 557 1245 / 6.
Mini Golf (Putt-Putt)
Located at The Cabanas and open daily.
Hours: Summer: 09h00 18h30.
Telephone: +27 014 557 5880.
Squash
There are 2 squash courts open daily. For any assistance please
contact the Gary Player Country Club.
Hours: 06h30 18h00.
Telephone: +27 014 557 5900.
Tennis
Situated below The Cascades and open daily. Eleven tennis
courts, ve of which are oodlit. Coaching is available from the
resident tennis professional. Tennis pro shop and refreshments
at the tennis club.
Hours: 07h00 18h00.
Telephone: +27 014 557 4052.
Horseback Riding
Lessons with resident trainer, trails and lead rides, for experienced
as well as beginner riders. Open seven days a week.
Hours: 09h00 12h00 and 14h00 17h00.
Telephone: +27 014 557 5140.
Cycling and Jogging Trails
Maps are available from the concierges desks for the 3km and
the 5km jogging trails around both the Gary Player and Lost City
Golf Course. The trails are all very scenic and are well marked
according to the distance and direction. Bikes can be hired from
the Waterworld shop. The trail around the GPCC is paved.
Telephone: +27 014 557 5880.
Go-Karting
Feeling a little brave? Race a friend or just see how fast you
can go. Open seven days a week, from 10am - 10 pm.
For more information or bookings, contact the Concierge
desk.
45
Zip Slide
The latest adrenalin rush, worlds longest zip slide. At 280 metres
high on top of a mountain, 2 kilometres long and reaching a
speed of 120 kilometres per hour. This supersonic experience
guarantees a 4 minute unadulterated adrenalin rush.
Hours: 09h00, 13h00, 15h00.
Telephone: +27 014 557 1544.
Segway Safari
Futuristic motorised scooter. Situated at the tennis hut. Daily
lessons and tour around the Gary Player Golf Course trails.
Telephone: +27 014 557 4052.
Elephant Interaction
Touch and feed these Africas gentle giants. Bookings can be
made at the Game Trackers desk situated in the Welcome
Centre. Booking essential.
Gametrackers: +27 014 557 5830.

Elephant Back Safari
Experience unforgettable moments while riding this gentle
giant. Bookings can be made at the Game Trackers desk situated
in the Welcome Centre. Booking essential.
Gametrackers: +27 014 557 5830.
Ride the bikes, try the ancient archery or handle the shot
gun and experience the clay pigeon shooting. Bookings can
be made at the Game Trackers desk situated in the Welcome
Centre. Booking essential.
Gametrackers: +27 014 557 5830.
Predator World
You have not seen everything if you missed the hyena and the
white lions. Visit the park now, situated 5km outside Sun City.
Information available at the Welcome Centre.
Lion Park
Touch the cubs and make a snap shot of your memorable
experience in Africa where you are able to come so close
to one of the Big Five. Situated 10km outside Sun City.
Information available at the Welcome Centre.
46
47
Gary Player Health Spa
Located at the Gary Player Country Club. This ultra luxurious
health spa is the perfect setting to relax and enjoy a wide
range of treatments ranging from traditional therapy treat-
ments to hydrotherapy or Vichy shower, massage, body treat-
ments, manicures, pedicures, skin care and facials. There is also
a gymnasium, spa pool, full locker facility and change rooms,
including a steam room and hair salon.
Hours: Gym: 06h00 20h00.
Beauty Treatments: 08h00 20h00.
Hair Salon: 10h00 19h00.
Telephone: +27 014 557 5280 or ext 535.
Kwena Gardens
Kwena Gardens open daily is home to over 3000 Nile croco-
diles and is located just inside the main entrance of Sun City.
Feeding time: 16h30.
Hours: 10h00 18h00.
Telephone: +27 014 557 5300.
Pilanesberg National Park Safaris
Enjoy open vehicle drives day and night as well as balloon
safaris in the Pilanesberg National Park which is adjacent to
Sun City.
For Game Drives:
Telephone: +27 014 557 5830.
For Balloon Safaris:
Telephone: +27 014 557 3530.
Services
MVG (Most Valued Guest) and help desk (gaming). Situated at
The Entertainment Centre and The Sun City Hotel.
Monday Saturday: 09h00 24h00.
Telephone: +27 014 557 1800 / 3663.
Business Centre
Situated on the upper level of The Entertainment Centre.
Monday to Saturday: 08h00 21h00.
Telephone: +27 014 557 1033.
The Palace Business Centre
Situated on the lobby level, opposite the lifts in the Elephant
wing.
Open 7 days a week: 07h00 23h00.
Telephone: +27 014 557 3208.
48
Introduction
Whether it is a conference for 15 or 6000 delegates; whether
it requires hi-tech staging or unusual venues, Sun City
has the capability to do it. Sun City offers the largest and
most comprehensive conference facilities in the southern
hemisphere. A wide variety of venues as well as our resident
stage designers, lighting and sound engineers, and a full range
of audio visual equipment is available to accommodate your
every need. In The Entertainment Centre / Convention Centre
and The Sun City Hotel Conference Centre, all functions rooms
have wall-to-wall carpets, air conditioning, controlled lighting
with dimmer switches, black-out facilities and telephones.
The Palace Conference Rooms are individually designed to reect
the unique style of the hotel and provide conference rooms each
with their own interesting and unique character. Kindly note, no
smoking is permitted in the conference facilities.
The Palace
All the conference facilites at The Palace are superbly elegant
and reect the African theme which is prevalent. The Palace
features The Royal Chamber, Protea 1 and 2, Orchid 1 and 2,
and the Council Room. All the meeting rooms open onto the
Elephant Atrium, dominated by the life-size bronze sculpture
of Shawu.
The Kings Tower
An ultimate venue for pre-dinner drinks overlooking The Sun
City Resort. 70 Metres high above The Palace grounds, The
Kings Tower can accommodate 20 for cocktails or dinner for 2.
Baobab Outlook
A tranquil setting located behind The Palace, an ideal place for
an outdoor dinner venue for your group, with an exquisite set
up and menu selection.
The Palace Pool Deck
Overlooking the Olympic size pool, the restaurant caters lunch for
250 people, but can be turned into a dinner venue for 300 people.
The Gold Room
A venue that can be privatised for dinner and can accommodate
up to 60 people for cocktails or 30 people for set-dinner.
Elephant Courtyard
Surrounding the almighty Shawu, the venue can be privatised
for cocktails before your dinner and can accommodate up to
400 people.
Elephant Atrium
Next to the Tusk Bar Lounge, this area is used for group check-
ins and can be used for tea and coffee breaks for 100 people.
The Palace Gazebo
Situated at the beautiful waterfall garden of the Elephant
Courtyard. By reservation only, our chef can prepare a set
menu of your choice for a maximum of 10 people.
The Windchime Chapel
The Windchime Wedding Chapel is situated on the Baobab
Trail in the Lost City gardens, adjacent to the Lost City Golf
Course against the backdrop of rugged hills and the dramatic
architecture of The Palace of the Lost City. The bride will walk
a pebbled lane to an enchanting African bush chapel to join
her groom and recite their vows. The right place to have a
memorable wedding at Sun City.
Crocodile Lounge
Situated at the Lost City Golf Course, an ideal venue for group
dinners overlooking the 9th and 18th holes, divided by a lake.
The Palace Business Centre Boardroom
The venue for meetings up to 10 people can be booked for
your private meetings. This venue is available for individual
guests only.
49
The Pilanesberg Room
This venue can be divided into 1/3 and 2/3 only.
The Royal Ballroom
This venue can be divided into 1/3 or 2/3 only. There are 13 break-
away rooms at The Entertainment Centre and they are situated
adjoining the pre-function area of the Pilanesberg Room, door
8 and door 11 of the Superbowl.
The Cat Rooms
Lion, Cheetah, Leopard, Lynx and Civet.
The Buck Rooms
Eland, Sable, Impala and Kudu.
The Bird Rooms
Owl, Kestrel, Eagle and Hawk. Traders, Silhouette and Club Chirp
can be privatised for groups and after-dinner parties. Please
place your enquiry with our Inventory Department.
Botsalanong Boma
Dinner under African skies, inside an enclosure in the game
park, surrounded by wild animals and the re burning wood
whilst you sample the African cuisine.
Letsatsing Boma
A smaller Boma in the game park which can accommodate
up to 200 people.
50
Royal Observatory Deck
A dinner venue under African skies overlooking the Royal Baths
can accommodate up to 320 people and 550 for cocktails.
Amphitheatre
A venue that can be used from Carols by Candlelight, drumming
events to a wedding for 2 or 200. This venue has very good
acoustics and is surrounded by towering arches.
Valley of Waves
A beach party in Sun City, this venue can accommodate up to
1000 people. There is a small private beach for up to 100 people.
Monkey Spring Plaza
A cocktail venue for pre-dinner drinks and escort your group
through the rumble of the Bridge of Time, to your dinner
venue. The Plaza can accommodate up to 400 people.
Hall of Treasures
Sun City exhibition venue for up to maximum of 25 stands of
3x2 metres. Also used for cocktail, lunch and dinner venue.
Superbowl
Features superstar performers as well as major international
sporting events, exhibitions, conventions and banquets. Situated
in the heart of The Entertainment Centre and has 12 doors
leading to the venue. Seating capacity of 6000 for a concert.
The venue has an octagon shaped arena with a portable end
stage constructed of wood and built in modules measuring 2m
x 1m x 1.5m high. Total stage width is 33 metres and a height
of 8 metres.
The depth of the front apron to the stage is 14 metres.
The Superbowl has a steel grid above the stage. The house
curtain is heavy velour and is electronically operated by a
control motor. Access to the stage and dressing room is from
the back house. The auditorium can be carpeted.
There are two star suites, each with sitting room, bathroom
and dressing room. These suites have communicating doors,
hot and cold snacks can be provided if required, and the public
does not have access to this area.
2 Standard suites, 10 person dressing rooms and 129 person
dressing rooms are also available. They all have toilet and
shower facilities, and each person has a fully lit separate make-
up cubicle.

The control booth for lighting and sound is 35 metres away in
front of the stage, raised above the main oor.
Letsatsi Conference Centre
The Letsatsi Conference Centre, located on the ground level
of the Sun City Hotel, is one of the best venues in Africa for its
modern facilities and meeting rooms. It has its own reception,
auditorium, boardrooms and conference rooms and can
accommodate your every requirement.The latest multimedia
equipment and the friendliest staff are trained to anticipate
your needs.
The Centre offers various sizes of function rooms catering to
the different needs of individual clients. Each venue is named
in Sesotho after the various animals endemic to South Africa
and is appropriately themed as such, viz. Nkwe The Leopard;
Tau or Tlou The Lion; Kubu the Hippopotamus; Tshukudu
the Rhino; Thutlwa the Giraffe and Nara the Buffalo. Each
venue can be customised to individual clients setup instructions
and requirements. The Kubu Room is currently undergoing a
re-design to serve as a Business Centre.
The Letsatsi Conference Centre is situated on the main oor of
the Sun City Hotel. *Please note that the Letsatsi Conference
Centre is also a catering venue that is not located in the Sun
City Hotel itself.
Gary Player Country Club Restaurant and Terrace
This venue can be privatised for cocktails and dinner after the
golfers have left.
Tennis Hut
A perfect venue for a cocktail function.
Sun City Hotel Pool Deck
Can accommodate up to 500 people for cocktails and 250
for buffet.
The Cabanas
The Cabanas Boardroom. For planning meetings, this venue
can accommodate up to 12 people.
The Palm Terrace
The restaurant consists of A, B and C station. One has to
remember that the restaurant also has an area that is not
covered. Maximum capacity is 500 people inside and outside.
The C-station is often privatised for groups which can have
their own separate buffet served. Maximum capacity is 180
people under cover.
The Waterworld Picnic Lawn
Situated at the larger part of the lawn in front of the luxury rooms
and adjacent to the mini golf. Groups can enjoy a picnic lunch and
the venue can accommodate up to 1000 people for a picnic on
the lawn and 450 people on banqueting rounds set-up.
51
Additional Dining Venues
Cultural Village
Experience a variety of South African cultures and learn about
their traditions. Village tours daily.
Zulu Hut Experience
Between the ages of 6-16 you can experience this unique dining
experience from the traditional story telling to hand washing
ceremonies, followed with traditional menus served on the
burning wood and the traditional game to entertain you.
Shebeen
Enjoy food and drink the traditional township way with a
venue that can seat up to 250 people. Or, if you would prefer
we can privatise the venue for 100 people as the venue is not
closed to the public.
Buttery World and Tea Garden
A suitable venue for a wedding reception the traditional way,
or for a picnic lunch.
Whilst your group enjoy the ancient sport activities such as
quad biking, archery or clay shooting, we can prepare your
lunch and snacks at the venue.
Elephant Wallow
Interaction with the gentle giant followed by a light lunch.
Departure from the Welcome Centre daily at 12h30.
Telephone: +27 014 557 5830.
Waterworld Cruiser
On board the Tsala you can enjoy the spectacular view of The
Sun City Resort, minimum of 10 4 people.
Treasure Island Marine Caf
Situated at Waterworld deck, this restaurant serves a snack
menu all day. Can be privatised for a small group of 70.
52
Getting Married at Sun City
Sun City has become increasingly popular as a wedding venue. Couples from all corners of the world have chosen to take their
vows at Africas Kingdom of Pleasure. Our wedding co-ordinators are thoroughly experienced in the planning and execution of all
kinds of weddings, including the legal requirements for marriage and will help you plan your dream wedding.
The Ceremony
The Windchime Chapel situated on the Baobab Trail in the Lost
City Gardens, adjacent to the Lost City Golf Course against the
backdrop of rugged hills of The Palace of the Lost City.
The Reception
The venue for the reception will be determined by the type of
wedding you wish to have, number of guests you intend to invite,
season, time of day and of course, budget. Sun City can offer a
splendid range of indoor and outdoor venues. From dinner at
the Boma under African skies in the bushveld to the romantic
Palace Gazebo situated at the beautiful Waterfall Garden of
the Elephant Courtyard. The reception can take the form of a
breakfast, lunch, dinner or tea and we can accommodate a party
of any size between 20 and 1500. We will assist you with your
choice of menu and can advise on the seating plan. Sun City can
provide halaal, kosher and vegetarian options.
Stationery
Sun City has a desktop publication facility, should you wish to
make use of our services for help with invitations, RSVP cards,
Order of Events and Thank You cards.
Flowers
Floral requirements can generally be divided into four sections;
bouquets, hair, ceremony and reception. Please contact our
orist, where professional assistants will be delighted to help.
Photographs and Video
Sun City can recommend various photographers to provide you
with everlasting memories of your special day whether you
choose photographs, video or both.
The Honeymoon
Choose between any of the four superb hotels: The Palace of
the Lost City, The Cascades, Sun City Hotel and The Cabanas.
Sun City Wedding Co-ordinators
Please remember to allow plenty of time when planning your
wedding we suggest that you contact us as early as possible.
Telephone: +27 014 557 3727.
Email: scenq@za.suninternational.com.
Accommodation
The Palace of the Lost City, fabled to be the royal residence
of an ancient king, is truly the most extraordinary hotel in the
world. The Palace lavishes its guests with 5-star service, and is
luxurious in every facet of its fabulous achitecture. The Palace is
adorned with exquisite mosaics, frescoes, hand painted ceilings
and works of art you would nd nowhere else in the world.
53
Physical address Sun City Resort North West Province
South Africa
Postal address PO Box 5 Sun City 0316 South Africa
Telephone numbers Golf Reservations: +27 14 557 3700/1245
Fax number +27 14 557 3426
Course designer Gary Player
Date course opened 1979
Course type Bushveld
Grass type Fairways, tees and semi rough Kikuyu
Greens Bent
Course rating Professional 76
Championship 73
Club 71
Ladies 72
Length of course Professional 7162 metres
Championship 6550 metres
Club 5962 metres
Ladies 5017 metres
Par 72
Cart hire Non-golf cart course.
Medical certicate only.
Club hire Available.
Driving range Available at Lost City Golf Course.
Dress code Standard dress code applies.
Soft spikes only.
Clubhouse facilities Pro Shop (fully stocked), restaurant,
bar, locker rooms and showers, halfway
house, fully equipped health club and
spa and practice putting green.
Other sporting 11 tennis courts (5 oodlit), 2 squash
facilities courts, 2 jogging tracks around Gary
Player and Lost City courses, Lost City
Country Club, full range of watersports
located at Waterworld, volleyball and
mountain biking.
Course Fact File
54
J
O
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G
I
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T
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A
I
L
9
1
4
3
6
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The Gary Player Country Club Golf Course
55
Physical address Sun City Resort North West Province
South Africa
Postal address PO Box 5 Sun City 0316 South Africa
Telephone numbers Golf Reservations: +27 14 557 3700/1245
Fax number +27 14 557 3426
Course designer Gary Player
Date course opened 1993
Course type Desert style / Bushveld
Grass type Fairways, tees and semi-rough Kikuyu
Greens Bent
Driving range Available
Course rating Professional 75
Championship 73
Club 70
Ladies 72
Length of course Professional 6983 metres
Championship 6549 metres
Club 5953 metres
Ladies 4940 metres
Par 72
Cart hire Compulsory and included in green fee.
Club hire Available.
Dress code Standard dress code applies. Soft
spikes only.
Clubhouse facilities Pro Shop (fully stocked), restaurant, bar,
locker rooms and showers, halfway house
and practice putting green.
Other sporting 11 tennis courts (5 oodlit), 2 squash
facilities courts, Gary Player Country Club, fully
equipped health club and spa at Gary
Player Country Club, driving range, full
range of watersports located at Water-
world, 2 jogging tracks, volleyball and
mountain biking.
Course Fact File
56
4

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57
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59
Room Dimensions
VENUE DOOR WIDTH DOOR HEIGHT HEIGHT ROOM LENGTH ROOM WIDTH SQ METRES CUBE METRES
Royal Chamber 1.80 2.00 3.80 19.10 8.50 162.35 616.93
Council Room 1.80 2.00 2.70 8.00 4.98 39.84 107.57
Orchid I 1.80 2.00 2.70 6.80 6.52 44.34 119.71
Orchid II 1.80 2.00 2.70 7.00 6.67 46.69 126.06
Protea I 1.80 2.00 2.70 6.80 6.52 44.34 119.71
Protea II 1.80 2.00 2.70 7.00 6.67 46.69 126.06
Elephant
Courtyard
14.00 14.00 196.00
Palace Entrance 1.94 2.90 10.00 20.00 20.00 400.00 4000.00
Lost City
Crocodile Lounge
1.60 3.30 4.00 19.55 13.13 256.69 1026.77
Palm Court 1.60 2.00 4.76 8.30 10.00 83.00 395.08
Crystal Court
Entrance
2.10 7.70 11.90 26.90 3.70 99.53 1184.41
Crystal Court 11.30 26.00 26.00 676.00 7638.80
Tusk Bar 2.30 9.00 8.00 72.00 165.60
Tusk Lounge 1.69 3.00 5.40 18.64 8.54 159.19 859.60
Maximum Conference Capacity Maximum Banqueting Capacity
VENUE U-SHAPE CINEMA SCHOOLROOM BOARDROOM
BANQUET (Round) DANCE (Round)
Cocktails Buffet Served Buffet Served
Royal Chamber 40 150 100 35 120 80 100 60 80
Council Room 12
Orchid 1 & 2 30 80 60 24 60 40 50 30 40
Orchid I or 2 12 25 16 12
Protea 1 & 2 30 80 60 24 60 40 50 30 40
Protea 1 or 2 12 25 16 12
Elephant Courtyard 400
Palace Pooldeck 350 350
Palace Pooldeck 350 120*
Baobab Outlook 150 110
Lost City Crocodile Lounge 120 80 100 60 80
Wind Chime Chapel 120
* Palace pooldeck furniture.
60
Pilanesberg
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Royal Ballroom
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63
Superbowl
door 10
EAGLE
HAWK
KESTREL OWL
64
RECEPTION
ENTRANCE
BAR
LOWER
749m
2
UPPER
510m
2
Hall of Treasures
65
door 3 door 4
door 1
door 2 door 5
door 6
door 9 door 10
door 7
door 8
door 11
door 12
STAGE
S
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C
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GROUND FLOOR
BANQUETING AREA
The Entertainment and Convention Centre Meeting Rooms
The Sun City Superbowl
66
Pilanesberg AB & Omega 180 1000 500 800 500 600 450 550
Pilanesberg A 80 400 250 300 180 200 150 180
Pilanesberg A & Omega 100 700 400 450 280 300 250 280
Pilanesberg B 80 350 150 200 150 150 120 140
Pilanesberg B & Omega 100 700 400 400 280 300 250 280
Royal Ballroom 180 1200 800 1200 700 800 650 750
Royal Ballroom N 100 700 450 750 380 450 350 400
Royal Ballroom S 80 400 260 450 250 280 220 250
Lynx 25 50 36 20 60 30 40
Civet 24 50 28 24 50 30 40
Leopard 20 55 30 26 50 30 40
Lion 12 20 15 14 10 10 10
Cheetah 20 50 30 20 40 20 30
Eland 45 100 60 50 100 50 60 40 50
Sable 18 50 21 24 40 30 40
Impala 14 30 20 14 10 10 10
Kudu 18 50 30 24 40 20 30
Owl 14 30 20 14 10 10 10
Hawk 20 50 30 24 50 20 30
Kestrel 18 50 30 24 40 20 30
Eagle 45 100 60 50 90 50 60 40 50
Hall of Treasures 800 700 350 350 300 350
Superbowl 6000 1250 3000 1150 1250 1000 1250
Royal Observatory Deck 550 320
Valley of Waves (large
beach)
1500 450*
Valley of Waves (small
beach)
200 120*
Amphitheatre 800*
Traders 450
Silhouette Nightclub 200
Club Chirp 250
Botsalanong Boma 800*
Gary Player Country Club 180 100 100
* Bench seating.
Venue capacities are based on the exclusion of additional AV, sound, stage and rear projection.
Adding additional equipment into certain venues may reduce capacity by 10%.
67
Room Dimensions
Pilanesberg
A / B
2.38 2.02 4.90 40.68 25.10 1021.07 5003.23
Pilanesberg A 2.38 2.02 4.90 25.10 15.80 396.58 1943.24
Pilanesberg A
and Omega
2.38 2.02 4.90 27.70 25.10 695.27 3406.82
Pilanesberg B 2.38 2.02 4.90 25.10 12.78 320.78 1571.81
Pilanesberg B and
Omega
2.38 2.02 4.90 25.10 24.68 619.47 3035.39
Pilanesberg
Foyer
2.60 2.40 4.90 18.47 13.40 247.50 1212.74
Royal Ballroom 1.80 2.39 5.87 49.22 29.24 1439.19 8448.06
Royal Ballroom
North
1.80 2.39 5.87 29.70 29.40 873.18 5125.57
Royal Ballroom
South
1.80 2.39 5.87 29.40 19.74 580.36 3406.69
Lynx 1.77 2.02 2.70 9.63 8.50 81.86 221.01
Civet 1.77 2.02 2.70 8.53 7.60 64.83 175.04
Leopard 1.77 2.02 2.70 10.08 6.35 64.01 172.82
Lion 1.77 2.02 2.70 6.65 5.25 34.91 94.26
Cheetah 1.77 2.02 2.70 10.04 5.36 53.81 145.30
Eland 1.58 1.95 2.70 12.44 8.82 109.72 296.25
Sable 1.58 1.95 2.70 8.46 6.32 53.47 144.36
Impala 1.36 1.95 2.70 8.46 4.90 41.45 111.93
Kudu 1.58 1.95 2.70 8.46 6.32 53.47 144.36
Owl 1.58 2.00 2.70 8.78 4.95 43.46 117.34
Hawk 1.58 2.00 2.70 9.15 5.63 114.49 309.13
Kestrel 1.58 2.00 2.70 8.80 6.39 56.23 151.83
Eagle 1.58 2.00 2.70 12.85 8.91 114.49 309.13
Hall of
Treasures
6.40 2.46 30.00 27.00 25.00 675.00 20250.00
Botsalanong
Boma
N/A N/A N/A 60.00 30.00 1800.00 N/A
68
BAOBAB A BAOBAB B
ACACIA
JACARANDA
TERRACE
CASINO
ENTRANCE
LOBBY
BAOBAB
FOYER
69
* The Sun City Theatre is currently being renovated. Details on capacity is to be conrmed upon completion.
** Boma benches used. Conguration cannot be moved.
Baobab A & B 130 500 360 70 650 250 270 230 250
Baobab A 60 250 160 50 300 150 180 120 160
Baobab B 40 200 120 40 150 90 120 80 100
Acacia / Jacaranda 34 70 50 30 150 80 80 50 50
Acacia 18 35 20 15 50 40 40
Jacaranda 18 35 20 15 50 40 40
Letsatsing Boma 170**
Sun City Theatre TBC* TBC* TBC* TBC* TBC* TBC* TBC* TBC* TBC*
LETSATSI CONFERENCE CENTRE
Tshukudu 1 & 2 24 45 24 24 40
Tshukudu 1 9 30 12 12 20
Tshukudu 2 9 15 12 12 20
Thutlwa 1 & 2 24 45 24 24 40
Thutlwa 1 9 30 12 12 20
Thutlwa 2 9 30 12 12 20
Tlou 1 & 2 48 160 60 60 90 90
Tlou 1 18 50 20 21 40
Tlou 2 18 60 32 32 50
Nare (Media Room) 42
The Calabash
120
The Orchid Sushi Bar
160
Sun Terrace
(inside / outside)
500
The Raj
160 104
Seta Bello
180
Sun Caf
60
Sun City Pooldeck
500 250 40
Sun Terrace
(inside / outside)
600 480 500
Gary Player
Country Club
150 100
Letsatsing Boma
192
70
The Sun City Hotel Conference Rooms
Room Dimensions
Baobab 2.30 2.30 4.70 26.84 18.48 496.00 2331.22
Acacia 1.68 2.00 2.40 6.40 7.30 46.72 112.13
Jacaranda 1.68 2.00 2.40 6.40 7.40 47.36 113.66
J/A Foyer N/A N/A 2.10 12.80 5.40 69.12 145.15
LETSATSI CENTRE
Tshukudu 1 1.10 2.00 2.80 5.30 5.00 26.50 74.20
Tshukudu 2 1.10 2.00 2.80 5.30 5.00 26.50 74.20
Thutlwa 1 1.10 2.00 2.80 5.30 5.00 26.50 74.20
Thutlwa 2 1.11 2.00 2.80 5.30 5.00 26.50 74.20
Tlou 1 1.40 1.90 2.80 13.00 8.20 106.60 298.48
Tlou 2 1.90 1.90 2.80 8.20 7.00 57.40 160.72
Tau 1.40 1.90 2.80 10.70 5.40 57.78 161.78
Nare 1.10 2.00 2.80 8.00 7.00 56.00 156.80
Nkwe 1.40 1.90 2.80 10.50 5.40 56.70 158.76
Kubu 1.10 2.00 2.80 9.00 5.40 48.60 136.08
71
Alternative Venues
Maximum Capacity Banqueting
VENUE MINIMUM MAXIMUM
Cultural Village 8 80
Zulu hut 8 20
Shebeen 30 (Buffet style) 1000
Buttery World Tea Garden Under construction Under construction
Outdoor Adventure Centre 1 50
Elephant Wallow 2 72
Elephant Wallow Grass Area 2 150
Waterworld Cruiser 2 50
Treasure Island Deck 30 100
The Cabanas Venues
Cabanas Lawns 600 450*
C-Station 300 220**
Horseshoe 100 70
* Blankets and pillows.
** Restaurant set-up and furniture.
72
Key to Conference Room Facilities
Telephone extension by modem for telephone.
4 Wipe circuit for broadcast (TV) or satellite links.
Telephone connection box.
(only in the Pilanesberg Conference Room, additional telephone lines available).
Volume control, background music, tape deck input and record input jack.
Dimmer control and on / off switch.
For computer input (3 socket joint).
3 Phase power point.
Spotlight panel control point.
B Broadcasting line
C Connection box
S Sound box
L Light box
M Microphone jacks
T Telephone joint
P Plug standard (3 socket point)
U Emergency (ups)
A Screen activator for electric controlled screen
Y Power system and spots
V TV aerial point
CINEMA U-SHAPED
BANQUET ROUND
SCHOOLROOM
BANQUET RECTANGLE
BOARDROOM
Conference Room Specics Seating Examples
73
Events and Incentives
Meetings, Conferences and Incentives
Introduction
Sun City Resort offers the largest and most comprehensive
conference facilities in the southern hemisphere. Whether it is
a conference for 20 or 2000 delegates, Sun City has the capacity
to stage and host a variety of conferences.
The multitude of venues and resident stage designers, lighting
and sound engineers, and a full range of audio visual equipment
are available to accommodate your every need.
In The Lost City Convention Centre and the Sun City Hotel
Conference Centre all function rooms have wall-to-wall carpets,
air conditioning, controlled lighting with dimmer switches, black-
out facilities and telephones.
Not only are we able to offer the latest in multi-media
equipment and technology, caterers and accommodation,
but we are also able to source corporate clothing and gifts,
arrange theme dcor hire as well as handle your pamphlet and
brochure design and printing.
Airport Transfers
Sun City transport can be arranged from the Pilanesberg Airport
to Sun City for all charted ights at a nominal cost. Please ensure
that you notify us in advance of the time of your arrival.
Kosher Catering
Regrettably, kosher facilities are not available at Sun City.
However, by arrangement, kosher food can be brought in
by the organiser to be stored and heated by our catering
department. Depending on quantities, a service charge may
be levied. Alternatively, kosher food can be purchased by Sun
City and charged at the purchase price plus a service charge. A
two week notice period must be given if you require Sun City
to source and purchase kosher meals.
Check-in Procedure
Our guest check-in time is at 14h00. If rooms are requested prior
to check-in time, early arrivals will be accommodated as soon as
rooms become available. By law all guests have to sign their own
registration cards.
Check-out Procedure
The check-out time is 12h00. Luggage can be stored for guests
who have checked-out, but wish to stay at the resort until later, by
making arrangements with the concierge of the respective hotel.
Menu Selections
We ask that you advise the Events and Incentives Co-ordinator
of your selection at your earliest convenience, but not later
than four weeks prior to your scheduled function. The menus
we suggest are by no means a denitve selection. We would
be delighted to submit additional menu proposals according
to particular requirements. Buffet menus are generally subject
to minimum 50 people.
Guarantee
The exact number of guests attending a function must be nalised
at least 48 hours in advance. This is considered a guarantee and
will be the basis upon which you will be charged.
Linen
Tablecloths can be selected from our complimentary range of
black, white and cream. Napkins and overlays can be chosen
from the range available at the time of your event. Other linen
can be sourced and hired on your behalf at an additional cost.
Seating
Banquet seating will be rounds of ten people per table, unless
otherwise specied. Seating diagrams with numbered tables are
available on request from our banqueting department.
74
Outside Events
Should there be a report of 40% or more chance of rain, the hotel
recommends that the scheduled function be moved indoors to
the designated back-up area. Rain call will be at 09h00 for lunch
and 12h00 for dinner; decisions will be made by guests and Sun
City management.
Events and Incentives Department
Experienced Event Managers and Co-ordinators assist in
planning and executing a getaway for any group, becoming
the central contact point to ensure that all requirements
are of a high standard, and are facilitated to create the best
experience for delegates. Working closely with the Events and
Incentives team, is an array of support teams at Sun City, that
becomes a centre for all requirements to execute a memorable
event. For enquiries, please contact our Inventory Department,
who manage all conference and accommodation inventory, at
scenq@za.suninternational.com.
Entertainment Department
Sun City Resort adds the magical ingredients to any conference.
The Entertainment Department provides a one-stop-shop for
all your conferencing needs, gala dinner themes, table dcor,
launches and any other events.
We have experience in staging events from the stature of the
Miss World Beauty Pageant to lavish gala dinners, International
Rock Concerts, intimate beach parties in the Valley of Waves
and magnicent African Tribal shows in one of our outdoor
Bomas, to mention a few.
The Entertainment Department supply all the latest state
of the art equipment and fully trained technicians needed
to make any function a success. We can stage any function
or conference from multi-media interactive shows, using
the latest technology in audio visual, sound equipment and
intelligent lighting to car launches, small intimate conferences
or your themed Gala Dinners.
Dcor Department
The Dcor Department provides various dcor themes that
range from African Elegant themes to fun or fantasy themes.
If you wish to create your own theme, we can custom-design
a theme to meet your requirements.
Other services we provide include:
Pyrotechnics
Table dcor and linen
Entertainers / musicians to suit any theme.
Information Technology
Our Information Technology team have qualied engineers
who can rig the most intricate network to best facilitate your
technology requirements, which includes a simple ofce set up
to a business centre for delegates.
Maintenance
A dedicated team of Maintenance Engineers are available
to assist with a variety of needs, from cabling requirements
to ensuring that we are able to accommodate requirements
of any magnitude. These facilities include cabling, electrical,
generator, water requirements, to mention just a few.
Emergency Services
Sun Citys Emergency Services Team are vigilant in ensuring that,
at all times, safety is prioritised. Floor plans and technical plans
are to be drafted in consultation with Sun Citys Emergency
Services Team. Where outside production companies are used,
a Safe Working Agreement is to be signed that conrms the
company operates according to the guidelines set out by South
African Law.
Security
Working closely with Events, Sun Citys Security Team can
supply security staff for the various needs of a conference.
This includes guards to monitor access control to personal
protection for VIPs. Please enquire about this facility with
your Event Manager.
Team Building
Sun City has created eight goal orientated team building
exercises ranging from drumming, wildlife monitoring, up-
close and personal encounters with wildlife, navigation skills
to night time survival skills in the bushveld. Team Building
activities can also be designed to specically meet a groups
outcome requirement.
Corporate Social Investment
Sun City has striven to improve and socially uplift the community
in which it operates, both nancially and practically. Together
with Sun Citys Corporate Social Investment team, groups are
able to get practically involved with our existing projects and / or
identify new projects to give to our community. Our Corporate
Social Investment teams nances are audited, to ensure
that all donations are accounted for and spent in accordance
with your requests. Previous corporate partnerships include
building houses, classrooms and other school facilities. At these
partnership events, delegates have been practically involved
with the actual building as part of a team building experience.
75
Conference Services
Printed Menus
Standard print menus for your tables can be provided at a
nominal fee, by our Desktop Publishing department.
Seating Plans
Seating plans are available from our banqueting departments,
according to your table set-up.
Telephones and Facsimile Lines
Timeous notication of requirements must be given to the
Events and Incentives Co-ordinator. It is preferred that group
organisers provide their own facsimile machines. These can,
however, be hired on your behalf, and billed to your account.
Telephones and facsimile call charges will be debited to your
account via the MICROS system.
Internet Hotspot
Should ADSL and ISDN lines be required, this can be arranged
direct with Telkom.
Desktop Publishing Department
Design and layout of a large array of printed material include:
Business cards, personalised menus, name tags, name place
cards, tickets, vouchers, access control and identication cards,
signage and posters, presentations, pamphlets, brochures,
invitations, room drop notices, full colour vinyl adhesives.
Lamination: A3 and A4.
Foiling: A4 only.
Full Pantone library including Gold and Silver.
Posters: A2, A1 and A0 on photo gloss or matt.
Telephone: +27 014 557 1619 / 1680 / 1571 / 1608.
Facsimile: +27 014 557 1578.
Hours: Monday Saturday: 08h00 17h00.
Closed on Sundays.
Please note that hours of operation are subject to change and
service can be arranged outside the times indicated, provided
arrangements are made at least two weeks in advance.
Equipment
Standard complimentary equipment supplied in each conference
room is: 1 x 35mm slide projector, 1 x overhead projector (pens
and transparencies available at nominal cost), 1 x standard
screen (2m x 2m), 1 x ipchart (paper and pens provided), iced
water and mints, data projector. The following equipment
will also be provided at no cost on request: 1 x whiteboard
and pens, 1 x podium microphone, 1 x lectern (excluding
The Palace), Banqueting stage risers limited availability
(excluding The Palace), selected conference rooms offer a
built in PA system, with podium microphone. Light dimming
facilities are also standard in every room. Any requirements
will be quoted on request. Speciality venues, such as the
Amphitheatre, Superbowl, Sun City Theatre, Dungeon, Valley
of Waves, Hall of Treasures, Observatory Bar and Letsatsi Centre
are subject to our venue policy. The cost of specialised set-ups
in all areas will be negotiated in detail, at times when specic
requirements are discussed and the function nalised.
Function Rooms
Function rooms will be assigned according to the number of
guests booked and the nature of the function. Management
reserve the right to re-assign venues and will inform the guest
/ clients accordingly. Any damage or loss caused by a group
organiser or their representative (guests) will be charged to the
client. Function room turnaround time and consequent charges
will be negotiated with the individual client, depending on the
nature of the function and venue being used.
Room Hire
Where a group has 10 rooms or more booked on the Resort,
the conference room, ofce or breakaway is complimentary
and lunch / dinner venue is also provided free of charge, with
exceptions of special venues. With the exception of an ofce
or one breakaway room. Any additional rooms required for
exhibitions, ofces, storerooms, press and hospitality areas will
be charged at the standard room hire rate.
Exhibition Centre
There is a multi-function centre in the Hall of Treasures which
provides everything from registration desk to conference,
storage space to security, product launch to trade fairs, buffet
to balls, and ethnic exhibitions to social events. Exhibition
space can also be provided in The Pilanesberg room at the
Convention Centre, for which room hire charge will be levied.
The size of the space allocated will depend on the size of your
event and the amount of accommodation your group has
reserved at Sun City.
Equipment Loading
All equipment must be effected via the loading bay at the rear
of The Entertainment Centre. Move-in and move-out times are
to be agreed with the resort Events and Incentives Co-ordinator
and is to take place through the loading bay. Exhibitors will not
be allowed to store freight and / or equipment in any public area,
service area or in the loading bay area. All packing containers,
wrapping materials, display materials and empty cartons must
be removed by the exhibitors and stored by them, or this will
be removed as trash. Vehicles are to park in the loading bay
area only while loading is being undertaken. No off-loading is
allowed through Bridge 1 (conference entrance).
76
Fire Regulations
Fire exits may not be blocked or used as storage areas. All exits
must be kept clean and unobstructed. Floor plans of all exhibition
areas must be submitted in order to obtain re regulation
approval, prior to any exhibit area being sold to exhibitors.
Indemnity
Sun City personnel will not be held responsible for any loss,
damage or injury to exhibits, merchandise, personal property.
The group organiser shall accept full responsibility for any
damage / injuries caused by the exhibitors, and agrees to
indemnify and hold harmless the Sun City Resort and its
personal from and against any and all claims for such loss,
damage or injury, no matter how caused. An indemnity form
must be provided by the group organiser and / or exhibitors.
Sun International (South Africa) Limited, Trading as Sun City Resort,
their Directors, ofcers, employees, representatives and agents are
not liable for any death, harm or injury whatsoever to any person or
any loss, destruction or damage whatsoever to any persons property
or possessions, howsoever arising.
Labour
Sun City can arrange additional labour which may be required by
exhibitors and / or agents acting on the exhibitors behalf. The cost
of such labour must be paid directly by the exhibitors or agent.
Casual labour charges cannot be billed to a master account.
Walls
Nothing is to be placed against, or leaned against, any walls.
Crates, exhibit panels and pallets must at all times be kept
away from walls. Any damage caused by exhibitors will be
quoted for individually.
Signage and Banners
Only approved professional signage and banners will be
permitted. All signage and banners is restricted to inside
your meeting area and must be pre-arranged. Signage may
not be taped, stapled, nailed or tacked to any doors, walls,
registration desks etcetera. For further enquiries, please email
scenq@za.suninternational.com
77
Purpose
To promote improvement and social upliftment in the
environment in which the group operates primarily through
the investment of nancial resources but also by providing skill
and leadership within the applicable community.
Scope
The following categories are affected by the business activities
and are thus included in the scope:
The community within which Sun City operates.
Employees of the company.
Society generally.
The environment.
Responsibilities
The Director of Operations
Overall responsibility for CSI.
Will ensure a planned programme prepared in advance of
the nancial year during which the CSI will take place.
CSI Manager
Co-ordinate and liaise with local communities.
Keep record of progress of projects.
References
Sun International Group CSI Policy.
Heritage Manual.
Policy Statement
As Sun City Resort is dependent on the general society for
its survival, the necessity to conduct affairs in an ethical
and fair manner taking the interest of society in general
into account, is apparent.
The Company is in pursuit of wealth and prot
maximisation, and is currently utilising human and
other resources and in doing so providing employment,
investment goods and services.
The Company is also supporting the wider society values
in performing the functions of wealth creation, economic
growth and creation of employment opportunities.
1.5% of the Groups prot after tax will be made available
for the purposes of Corporate Social Investment each year.
Wherever possible, Sun International will direct its
Corporate Social Investment (CSI) to grass roots beneciary
organisations.
CSI will be made at both unit and corporate levels.
Group level CSI will primarily be directed at bodies or
causes, which are of a national nature or are of interest or
signicance to the group as a whole.
Unit level CSI will be directed towards local bodies or
causes, which are of specic interest and signicance either
locally or regionally.
Policy Commitment
Sun International will consider funding to non-
governmental bodies (NGOs), institutions, or groups
performing services within the national or local
communities on a non-prot basis for the the alleviation
of hardship and suffering and the assistance of
disadvantaged groups.
Corporate Social Investment Policy
78
Sun International will not consider funding for:
Religious bodies, unless the appeal falls within the
scope of the criteria as set out and the religious body
is non- denominational.
Political bodies or parties, unless the appeal falls
within the criteria as set out and where funding is
approved, it will be applied directly to the cause and
not the body or party.
The purchase of tickets to premiers and sporting or
cultural events or advertising in programmes, unless
the event is directed to a cause which falls within
the scope of the criteria set out below. In these
circumstances it will be preferred procedure to make
the CSI available directly to the cause rather than the
function.
Duplication of funding at Group and unit levels for
any particular organisation must be avoided.
The unit funding which is made available annually
will be used for programmes, which directly or
indirectly benet surrounding communities in which
our employees reside.
This amount should be spent as follows:
40% Health and Welfare (Including HIV/AIDS projects).
30% Education.
15% Community development and job creation.
10% Sport, Arts and Culture.
5% Other projects.
Corporate Social Investment directed towards sporting
bodies must recognise the difference between assistance
for development of programmes and facilities, which will
support community upliftment initiatives. CSI funding
should only be made to the former.
Over and above the aforementioned, the evaluation of
projects should be based on:
The long-term sustainability of the project.
The long-term impact of the project.
Empowerment of the local community members.
Procedures
Group and unit budgets for CSI will be set annually
according to the budget guidelines.
Unit CSI plans should be drawn up in advance for the
nancial year and submitted to the unit CSI Committee
for approval.
Unit CSI expenditure will then be controlled against both
budgets and plans.
Units that identify CSI opportunities of a local nature but
which fall outside their budgeted limits may recommend
these to the Group HR Manager: Manpower Planning and
Employment Equity.
Requests for CSI at a unit level should be evaluated by
the Social Equity Manager (where applicable), Financial
Manager and the Human Resources Manager, chaired by
the General Manager concerned and taking account both
the CSI Committee views and those of reliable community
leaders (where applicable).
Requests to Group CSI will be evaluated by the Group HR
Manager: Manpower Planning and Employment Equity in
conjunction with the Director: Group Human Resources.
Unit level CSI is to be reported in full to the Group HR
Manager: Manpower Planning and Employment Equity on
a quarterly basis. This shall be done by way of the standard
quarterly report format, which is to be submitted to the
Group HR Manager: Manpower Planning and Employment
Equity for consolidation and presentation to the Director:
Group Human Resources.
Pre and Post project pictures (where applicable) to be
submitted to the Group HR Manager: Manpower Planning
and Employment Equity for possible inclusion in our
annual report and on other related business needs.
Requests that involve investment in excess of the units
budgeted amount must be submitted to the Group HR
Manager: Manpower Planning and Employment Equity
for approval.
79
Purpose
To dene the Environmantal roles and responsibilities on the Resort.
Scope
This standard describes the responsibilities and authorities to
ensure that Environmental objectives and targets are carried
out accordingly.
References
The Heritage Manual.
Responsibilities
Director of Operations
The responsibility of the overall effectiveness of the EMS
is assigned to the Director of Operations, with sufcient
authority, competence and resources. He will ensure that:
The Company Environmental Policy is issued to all employees
and that the written arrangements made to implement the
policies are available to all employees.
All employees are made aware of their personal responsibilities.
Appropriate training, resources and support are available to
all staff.
Environmental issues are given appropriate consideration.
They regularly liaise with the Environmental Manager.
Risks to the Company relating to potential incidents at
work, Environmental impacts, loss or damage to Company
Property, and risks to the Public through Company activities
are properly evaluated.
Liability is covered by insurance and advice given to the extent
to which risks are acceptable, whether insured or not.
Environmental performance is recorded and reviewed
periodically so as to advise when action is necessary to correct
adverse trends and is the responsibility of the director to ensure
the allocation of adequate nances and other resources for the
effective implementation of the Environmental Management
System. Key topics requiring specic resources allocation are:
Management Representation; Training; Emergency response
equipment; Monitoring and measuring equipment and
Record-Keeping systems.
Complex Green Team
The Director is supported by this Project Implementation
Team that forms the Environmental steering committee
of the resort that gives overall framework for effective
implementation and integration of Environmental practices
related to operational activities.
Operational managers that forms part of the project
implementation team must clearly dene the responsibilities
of relevant personnel and be responsible and accountable
for effective implementation of the EMS and Environmental
performance.
Understand the Companys Environmental Policy.
Set a personal example.
Identify and organise appropriate training for their staff.
Liaise with the companys Environmental Manager.
Actively promote a positive Environmental culture through-
out their areas of responsibility.
Ensure the Policy is implemented properly and that any
delegated duties are correctly performed.
Ensure that all agreed actions are implemented as soon as
practicable.
Environmental Structures and Responsibilities
80
Suspend any activity, work or other activity, which is
considered to constitute an immediate danger to the
environment. The circumstances should then be fully
investigated and no work shall be allowed to continue until
the appropriate remedial actions have been implemented.
Ensure that regular Environmental inspections are carried
out and that Environmental issues are actively managed
and controlled.
Ensure that the overall Environmental inspections are
carried out and that Environmental issues are actively
managed and controlled.
Ensure that the overall Environmental performance of
Sun City sites are discussed at regular intervals with all
contractors, including sub-contractors.
Report any problems or improvements to this policy to the
appropriate director.
Actively promote, at all levels, the Companys commitment
to effective Environmental management.
Decisions about other priorities (e.g. programme and prot)
are to take proper account of the Environmental constraints
that may be present as part of an integrated approach to
Health; Safety; Quality and Environment.
Unit Green Teams
Each hotel and support units will appoint Green Teams,
with key persons that act as members and representatives in
order to implement action plans effectively and to comply
with Environmental policy, objectives and targets.
Nominated champions will have their own input on how to
accomplish their tasks efciently within their work area.
Take reasonable care for the protection of the environment
through their own acts or omissions.
Co-operate with others in this discharge of their duties.
Work in accordance with all Environmental procedures.
Employees
Employees at all levels of Sun City, within their scope
of responsibilities, are accountable for Environmental
performance in the support of the overall Environmental
Management System.
Understand the Companys Environmental Policy.
Co-operate with the Company in complying with
duties and requirements imposed by relevant
satutory provisions and Company Procedures.
Co-operate with the Company in complying with
Environmental Management duties and requirements
imposed by management.
Not interfere with, or misuse anything provided in
the interests of Environmental protection. Report all
Environmental incidents to you manager.
Environmental Project Manager
The Environmental department will give guidance for
setting objectives and targets that are relevant to policy
commitments.
The environment project manager will co-ordinate subsequent
action plans for mitigation of Environmental aspects.
The Environmental Manager
Is responsible for overseeing the management of Environ-
mental issues within the company as follows:
Report to the Complex Green Team and keep them appraised
on all matters regarding Environmental management.
State the Companys Policies in writing with regard to
Environmental management, and amend as necessary.
Provide Environmental advice to managers, employees and
customers, using, as necessary, specialists external advisor /
consultants.
Promote positive Environmental values throughout the
Company.
Communicate effectively with external organisations
regarding the policy and its implementation.
Investigate Environmental incidents and record all ndings
and make recommendations for the prevention of similar
incidents.
Liaise with Procurement and Project Managers on contract
standards and any future changes or additions required to
the policy.
Monitor the effectiveness of the procedures by workplace
inspections and audits and report on any improvements
that may be required.
Records
Unit and Complex Action Plans.
Green Team Meetings Minutes.
81
Details of the Management Structures and
Composition of the Complex Green Team
Resort
Engineering
Manager
Transport
Manager
Chief
Financial
Ofcer
Corporate
Affairs
Manager
Resort
Surveillance
Manager
Public
Relations
Manager
Casino
Manager
Slots
Manager
Environmental
Ofcer
Environmental
Project
Manager
Resort HR
Manager
Retail
Manager
Events and
Incentives GM
Project
Accounts
Manager
Resort
Security
Manager
Entertainment
Manager
GM,
The Palace
GM,
Cascades
EC/S&R/VoW
Director
Operation
82
Structure and Tasks of Resorts Green Teams
Tasks
Decision Making
Feedback from Committee
Management Review
Palace Green Team
Env. Department
Vacation Club Green Team
Env. Department
Cabanas Green Team
Env. Department
Sun City Hotel Green Team
Env. Department
Cascades Green Team
Env. Department
Tasks
I.D. and Appoint Representatives
Assign Duties and Responsibilities
Implementation of Environmental Strategy
Track Success and Failures
Continuous Improvement
Manage Escalating Problems
Communication to all Levels
Department
Meetings
Tasks
Review Action Plan
Record Success and Failures
Maintenance of Action Plans
I.D. Training Needs
Monitoring and Auditing
Department
Meetings
Tasks
Ensure that Information is
Disseminated to Work Force
I.D. Training Needs
Implement Action Plan
Report Incidents
Director of Operations
Structure of Unit Green Teams
Maintenance
Executive
Chefs
Top Turf
Landscape
Maintenance
General
Managers
Guest
Relations
Front
Ofce
Business
partners and
contractors
Prestige/
House-
keeping
Human
Resources
Green
Teams
83
Communication Policy
Purpose
This standard denes the responsibilities for Communication
regarding the SHEQ Management System requirements at Sun
City Resort.
Scope
This standard includes the following types of com-
munication regarding safety, health, environmental and
quality aspects:
Internal communication within the company.
External communication from outside the company.
Response to communication received from external
interested parties.
Communication with employees relating to Safety,
Health, Environmental and Quality issues.
References
Heritage Manual.
Responsibility
The General Manager will ensure that Safety, Health,
Environmental and Quality related information, performance
and awareness are communicated externally and to relevant
Heads of Department.
The SHEQ Co-ordinator is responsible for internal com-
munication structures with regards to SHEQ issues.
The Head of Departments/Green Team Leaders are responsible
for communicating relevant SHEQ related issues throughout
his / her department.
Goals
Are directed at a certain target group;
Are initiated to achieve certain goals and objectives;
Offer the target group certain services and facilities to
reach these;
For which the programme uses a certain approach
and methodology;
And organises its activities in a certain manner.
Policy Commitments
To raise awareness amongst all employees, including business
partners and contractors, of their operational impacts on the
environment and to give specic training where needed to
minimise or avoid associated impacts.

Policy Statements
All staff will be made aware of general environmental issues
across the resort during induction.
Where contractors operations may impact on the environment the
employees must undergo specic environmental awareness and/or
training. The nature of the training will depend on the nature and
scale of operations that must be determined in advance.
84
Environmental training must be conducted by a competent
person/s to ensure that no ambiguity exists with regards to
implementing Best Practices for specic operations.
Environmental personnel must liaise with human resources
department concerning provision of venue and communication
equipment.
Certicates will be allocated to all personnel who have received
and completed environmental training.
Operational Control Guidelines
All Communication, Training and Awareness Creation issues
identied must be incorporated into the Environmental
Management Plan.
Creating environment interactions in the various systems
and areas applicable to Sun City Resort.
Environmental Awareness needs to be created to mitigate
negative and enhance positive interactions.
To improve on continuous bases the way Sun City Resort
informs the guests of their environmental commitment and
activities.
Improve methods for inviting customers feedback on
environmental issues and keep records of examples
where customer feedback has contributed to increased
environmental awareness or action.
Create opportunities for the guests to become involved in
the business environmental activities.
Improve and manage Sun City Resort methods to provide
information to guests about local environmental, social or
cultural issues and if there are ways for guests to become
directly involved in any related activities such as transport
opportunities and responsible behaviour in the community.
Corresponding with Employees via newsletters, training,
and memos.
Corresponding with Employees, Customers and guests
via information boards of regular points of departure, in
brochures, seat pockets, videos, information centres.
Corresponding with Employees, Local communities: via
local newspapers and magazines, open days within their
area through schools, local clinics and community centres.
Corresponding with Employees, Shareholders: via individual
references to the business environmental policies within the
overall company annual report, or through more frequently
published interim reports.
Corresponding with Employees, Media and environmental
groups: via videos, press releases, briengs, and environ-
mental shows on television and at expeditions.
Promote and enhance Sun City Resort and other interested
parties to join and create more responsible and sustainable
methods to contribute and support the environment.
Awareness creation should therefore build on this common
knowledge and focus on:
Need for change.
Willingness of all management, staff, visitors, guests,
suppliers and sub-contractors to participate.
Prospects that positive impacts can be enhanced and
negative be mitigated.
Procedure that will be followed.
Assessment by team of local specialists, selection of cases
and integration of options into existing procedures for
policymaking, programme planning, implementation,
monitoring and evaluation.
Procedures
1 Internal Communication and Consultation.
1.1 The following channels are used to communicate pertinent
Safety, Health, Environmental and Quality information to
the appropriate levels within the company:
a) Notice-boards, banners and posters.
b) Management briefs.
c) Videos.
d) Meetings.
e) Intranet / Group-wise.
f) Training Programmes.
g) E-mail.
1.2 In order to ensure communication on the integrity of the
SHEQ Management System is facilitated the following
shall apply:
a) The agenda for the SHEQ System Meeting shall be posted
on notice boards at least a week prior to the meeting.
Any employee may suggest items for discussion in writing
to the SHEQ Co-ordinator. Such items shall apply only to
SHEQ related issues. The SHEQ Co-ordinator shall review
such items and if not accepted this shall be communicated
with reasons to the employee in writing.
b) The SHEQ System Minutes will be posted onto Outlook and
shall contain a summary of the output of the SHEQ Meeting,
which will be posted onto all ofcial notice-boards.
2. External Communications
Communicating Safety, Health, Environmental and Quality
Information.
The General Manager approves all external communication
relating to communicating Safety, Health, Environmental and
Quality information.
Complaints received concerning SHEQ related issues will be
recorded as a non-conformance and investigated and resolved
in accordance with the procedure for non-conformance and
Corrective and Preventative Action and Guest Complaints
Procedure.
Customer communication relating to guest service quality and
requirements are described in the Complaints procedure.
85
3. Consulting within the Company
The SHEQ Co-ordinator shall ensure that SHEQ representatives are:
a) At the appropriate levels in the organisation involved
in the development and review of the policies and
procedures to manage risk.
b) Consulted where there are any changes that affect the
workplace safety, health, environment and quality.
c) Consulted on the effectiveness of the SHEQ management
system (audit results and management review) to all
levels at the Sun City Resort.
4. Emergency Communication
In the case of a crisis as determined by the Emergency
preparedness and Response procedure, the relevant incident
reporting and emergency procedures must be followed.
Reference to the Contingency Plan must be made in the case
of civil, human, natural, medical, IT recovery emergencies or
relocating of gaming oor in extreme cases.
Records
Banners and Posters.
Management Briefs.
Videos.
Meeting Minutes.
Intranet.
E-mail.
Incident Reports.
Formal Brieng System.
Notice-boards.
86
87
Policy Commitment
For safety of yourself and the Sun City guests as a whole, please adhere to the rules of the road at all times. The speed limit on the
resort is 40km/h and any person caught not complying with this speed limit or with other rules of the road, will be dealt with by the
relevant road and safety authorities.
Wheel Clamping: Vehicles parked in illegal areas, that is, on the grass, pavements, tow-away zones, inclusive of paraplegic parking
bays and bus parking bays, will have their wheels clamped and will incur a ne. In all instances where a vehicle is clamped, the
full particulars of the vehicle will be taken and a notice placed beneath the wiper. A ne of R500 will be required to remove the
clamp from the wheel.
Kindly adhere to all the national rules of the road whilst on the Resort. Please note that these are public roads and these rules are
implemented for your own safety.
Rules of the Road and Wheel-Clamping on Sun City Resort
88
89
International Ofces
Head Ofce Johannesburg
27 Fredman Drive Sandton Gauteng
Private Bag 700
Sandton 2146
Tel +27 11 780 7444
Fax +27 11 780 7122
intmrk@za.suninternational.com
Argentina
Personal Hotel Consulting
Tucuman 1794 12th E C1050AAJ
Buenos Aires Argentina
Tel +54 11 4372 6190
Fax +54 11 4374 2649
phc@personalhotel.net
Brazil
HIP Hotels International Partners
Rua Augusta 2676 cj 141
Cerqueira Cesar
CEP 01412-100
So Paulo-SP-Brazil
Tel +55 (11) 3085 5078
Fax +55 (11) 3611 8897
danesi@hiphotels.com.br
France
91 rue du Faubourg
Saint-Honor 75008 Paris
Tel +33 0 1 58 71 40 53
Fax +33 0 1 58 71 41 53
marketing@suninternational.fr
Germany
Sonnenstrasse 9 D-80331 Munich
Tel +49 0 89 236621-96
Fax +49 0 89 236621-848
marketing@suninternational.de
India
B-31/A 1st Floor
Kalkaji New Delhi - 110019
Tel +91 11 26236525
Fax +91 11 41553034
info@suninternational.in
Italy
Via Meravigli 16
20123 Milano
Tel +39 02 80583096
Fax +39 02 80583078
marketing@suninternational.it
Russia
Olympic Plaza II
Prospekt Mira 39 bld. 2 129110
Moscow
Tel +7 495 981 1017/18
Fax +7 495 981 1019
marketing@suninternational.ru
Spain
Serrano 93 - 2A 28006
Madrid
Tel +34 91 411 01 68
Fax +34 91 563 80 62
suninternational@connexions.es
United Kingdom
Badgemore House Gravel Hill
Henley-on-Thames
Oxfordshire RG9 4NR
Tel +44 0 1491 419600
Fax +44 0 1491 575661
marketinguk@suninternational.co.uk
United States of America
International Place 1560 Sawgrass
Corporate Parkway
4th Floor Sunrise
Florida 33323
Tel +1 954 331 8135
Fax +1 954 331 3252
SAinfo@sun-int.net
Zambia
Suite 103 La Belva Suites
417 Chindo Road
Kabulonga Lusaka
P O Box 60151 Livingstone Zambia
Tel +260 211 261550 / 551
Fax +260 211 261771
lusales@suninternational.co.zm
90
Sun City Resort
Pilanesberg Region
North West Province 0316
The Palace of the Lost City at Sun City
P O Box 308 Sun City 0316
South Africa
Tel +27 14 557 4307
Fax +27 14 557 3111
The Cascades
Sun City Resort
P O Box 7
Sun City 0316
South Africa
Tel +27 14 557 5840
Fax +27 14 557 3447
The Sun City Hotel
P O Box 2
Sun City 0316
South Africa
Tel +27 14 557 5110
Fax +27 14 557 4210
The Cabanas
P O Box 3
Sun City 0316
South Africa
Tel +27 14 557 1580
Fax +27 14 557 4227
Contact us
Central Reservations
27 Fredman Drive
Sandton Gauteng
Private Bag 700
Sandton 2146
Domestic Reservations
Tel +27 11 780 7800
Fax +27 11 780 7443
International Reservations
Tel +27 11 780 7878
Fax +27 11 780 7061
Domestic Group and
Convention National
Sales Ofces
Head Ofce Johannesburg
27 Fredman Drive Sandton Gauteng
Private Bag 700
Sandton 2146
Tel +27 11 780 7486
Fax +27 11 780 7442
natsales@za.suninternational.com
Cape Town
The Table Bay Hotel
Quay 6 Victoria & Alfred Waterfront
Breakwater Boulevard
Cape Town 8001
Western Cape
P O Box 50369
Cape Town 8000
Tel +27 21 406 5000
+27 21 406 5864 (direct)
Fax +27 21 406 5977
Durban
15 Cranbrook Crescent
La Lucia Ridge
La Lucia 4051 KwaZulu-Natal
P O Box 3651 Durban 4000
Tel +27 31 566 1802
Fax +27 31 566 1827
Port Elizabeth
The Boardwalk Casino
& Entertainment World
Shop 48 Marine Drive
Summerstrand
Port Elizabeth 6001
Eastern Cape
Private Bag 777
Humewood 6013
Tel +27 41 583 1968
Fax +27 41 583 1971
www.suninternational.com
SUN INTERNATIONAL SUPPORTS RESPONSIBLE GAMBLING. GAMBLING
FOR PERSONS 18 YEARS AND OLDER. WINNERS KNOW WHEN TO STOP.
NATIONAL RESPONSIBLE GAMBLING TOLLFREE COUNSELLING LINE:
0800 006 008. SUN INTERNATIONAL CASINOS ARE LICENSED CASINOS.

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