CCNP Voice plus Lab Guide

Based on the network design guide, installation of the CUCM has been completed. Now as an Engineer who is responsible for deploying the Unified Communication infrastructure, following must be completed as per the design

Initial Tasks
Network designer has decided to use IP address as oppose to name of the CUCM in order to avoid DNS delay. All Services must be activated based on the requirement in this case all services. IP phone will not use any name resolution therefore to avoid any HTTP Error, change the IP Phone URL in Enterprise Parameters to IP. CUCM will assign IP address for HQ IP Phones & SiteB IP Phones therefore configure DHCP on CUCM. HQ IP Phone will auto-register but Branch Office which is SiteB has many IP Phones therefore use the BAT to add those IP Phone manually. Customize the IP Phone with proper Extension and Caller ID Display. Client wish to integrate their CUCM with corporate LDAP Server. Using the LDAP information provided by the network administrator, configure the CUCM for synchronization and authentication with LDAP. Each IP phone will have an end users configured and associated with respected device. Since the company has 3 locations HQ, SiteB, SiteC and each location has different time zone, network designer agreed to use 3 different device pool that will enforce time zone and G.729 codec between the sites and G.711 within the site. Respected IP Phone should belong to the write device pool. One of the employees is using 3rd Party SIP Phone however ensure that it is secured. For Logging and Troubleshooting purpose, you want to enable CDR and Dependency Records 1. Eliminate the need for DNS by changing from DNS names to IP addresses where ever it is necessary Step 1 From PC, access Cisco Unified Communications Manager Administration. Step 2 Go to System > Server and click Find to list all servers of your cluster. Step 3 Click ucmpub and change the Host Name/IP Address field from ucmpub to 192.168.10.XX Step 4 Add a description for your server. Enter Publisher in the Description field & Click Save. Step 6 Under System > Enterprise Parameters, check if the phone URLs still include hostnames Step 7 Change all of the phone URLs to the appropriate IP address and click Save. 2. Configure the CallManager servers for DNS Less & Enable Auto Registration Step 1 From PC , access Cisco Unified Communications Manager Administration GUI. Step 2 Go to System > Cisco Unified CM and click Find. Step 3 Click on the CM_ucmpub name to enter the Cisco Unified CM Configuration window. Step 4 Change the automatically generated CUCM Name to ucmpub to IP Address of CUCM Step 5 In the Description field, enter Publisher & Click Save. Step 6 Enter the Start Range and End Range 1001 and 1050 respectively Ensure Auto Registration is disable is unchecked. 3. Activate the services Go to Tools > Service Activation. At the Select Server page, select 192.168.10.XX and then click Go From the list of services - Select All Services & Click Save to activate these services

4. Enterprise Phone URL Change hostname to IP Address for IP Phone Under System > Enterprise Parameters Scroll Down to the section where it says IP Phone URL. Change Hostname to IP address where you see http or https reference. Save and Reset. 5. Configure Cisco Unified Communications Manager to Provide DHCP Services In the Cisco Unified Communications Manager Administration GUI, navigate to System > DHCP > DHCP Server and click the Add New button. In the DHCP Server Configuration window, enter the following parameters: Host Server: 192.168.10.XX (where XX is your IP Address of CCM) Primary TFTP Server IP Address (Option 150): 192.168.10.XX (where XX is your IP Address of CCM) Keep the default values for all other parameters. Verify the entered parameters and click Save. Navigate to System > DHCP > DHCP Subnet and click Add New. In the DHCP Subnet Configuration window, select the newly created DHCP server and enter the following parameters: Example for HQ Subnet IP Address: 142.10Y.64.0 Primary Start IP Address: 142.10Y.64.15 Primary End IP Address: 142.10Y.64.50 Primary Router IP Address: 142.10Y.64.254 Subnet Mask: 255.255.255.0 Verify the entered parameters and then click Save. Repeat this for SiteB 6. Configure Cisco Unified Communications Manager Enterprise and Service Parameters Navigate to System > Enterprise Parameters. Activate the Enable Dependency Records parameter by setting the value to True, in the CCM Admin Parameters pane. Click OK in the pop-up window, and click Save. Navigate to System > Service Parameters and select the publisher server and the Cisco CallManager service from the drop-down list. Set the CDR Enabled Flag value to True in the System parameters 7. BAT - Create the CSV File Using the Cisco Unified Communications Manager BAT Spreadsheet In Cisco Unified Communications Manager Administration, choose Bulk Administration > Upload/Download Files and click Find. Check the check box next to the bat.xlt file and click Download Selected. In the new dialog window, click Save, and then navigate to the C:\ directory on your local PC. Change the filename in the File Name field to bat7960.xlt and click Save. Wait until the file is downloaded to your local PC. Open the file on your local PC using MS Excel. On the Phones spreadsheet tab, click the Phones radio button, and then click Create File Format.

On the new dialog window, highlight the Directory Number in the Line Fields pane, and then click the right arrow button to move it to the Selected Line Fields pane. Click Create, and then click yes on the pop-up window to overwrite the existing file. In the Maximum Number of Phone Lines field, enter 2 to create two lines for new IP phones. Then click into any other portion of the spreadsheet to leave the field so that the sheet is updated with the selected number of lines. Check the check box next to the Dummy MAC Address field. On the Phones spreadsheet, enter five new IP phones with the parameters that follow, and leave the MAC Address column empty. Scroll right and click the Export to BAT Format button. Save the new file with the suggested filename to the suggest folder. You should be notified that the file was successfully exported. Click OK. Exit MS Excel without saving the changes to the .xlt file. 8. Create an IP Phone Template for Use with BAT In Cisco Unified Communications Manager Administration, navigate to Bulk Administration > Phones > Phone Template and click Add New. Select Cisco 7961 for Phone Type and click Next. Leave SCCP as device protocol and click Next. Create the new phone template with these parameters: Template Name: BAT-7961 Description: 7961 template Device Pool: SubPub Phone Button Template: Standard 7961 SCCP Device Security Profile: Cisco 7961 Standard SCCP Non-Secure Profile Leave all other settings at their default values and click Save. Click the Line[1] link in the left column, then enter line1 for Line Template Name, & click Save. Highlight the BAT-7961 in the Associated Devices pane and click Edit Device or use the related links to get back to the device configuration level. Click the Line[2] link in the left column, then enter line2 for Line Template Name, and click Save. 9. Validate the IP Phone Template and CSV File In Cisco Unified Communications Manager Administration, navigate to Bulk Administration > Upload/Download Files and click Add New. Click Browse and, on the new dialog window, navigate to the C:\XlsDataFiles\ directory, highlight the previously stored file, and then click Open. This will populate the File field on the File Upload Configuration page.

Choose Phones from the Select Transaction Type drop-down menu. Choose Insert Phones Specific Details from the Select Transaction Type dropdown menu and click Save. Choose Bulk Administration > Phones > Validate phones. From the File Name drop-down menu, choose the previously uploaded CSV file. From the Phone Template Name drop-down menu, choose the BAT-7961 template created earlier. Click Submit. Choose Bulk Administration > Job Scheduler and click Find. In the job list shown, click the Job Id link that has Validate Specific Phones in the Description column. The job results should display the validation status without errors 10. Insert IP Phones into the Cisco Unified Communications Manager Database Using BAT Go to Bulk Administration > Phones > Insert Phones. Select the previously uploaded CSV file from the File Name drop-down menu. Select BAT-7961 from the Phone Template Name drop-down menu. Check the check box next to Create Dummy MAC Address. Click the Run Immediately radio button. Click Submit. Go to Bulk Administration > Job Scheduler and click Find. If the Status column of the phone insertion job does not show Completed, click Find again. Repeat this step until you see the status Completed. Click the phone insertion Job Id link and make sure that the job has completed successfully. You can also review the log file. 11. Configure LDAP synchronization in Cisco Unified Communications Manager To configure LDAP synchronization follow these steps: In Cisco Unified Communications Manager Serviceability window, navigate to Tools > Service Activation and select the Cisco Unified Communications Manager 192.168.10.YY and click Go. Activate the Cisco DirSync service in the category Directory Services. Navigate to LDAP > LDAP System. Check the box Enable Synchronizing from LDAP Server. The server LDAP type is Microsoft Active Directory and the LDAP attribute for the user id is sAMAccountName. Click Save. Navigate to LDAP > LDAP Directory. Configure the LDAP directory name, by clicking the Add New button. Enter the following parameters: LDAP Configuration Name: MS-AD LDAP Manager Distinguished Name: cn=administrator,cn=Users,dc=ccievoice.com,dc=com

LDAP Password: voicebootcamp LDAP User Search Base: cn=Users,dc=ccievoice.com,dc=com Step 7 Activate the check box Perform Sync Just Once. Step 8 Verify user attribute mappings: Middle Name should be middleName, Phone Number should be telephoneNumber, and Mail ID should be mail. Step 9 Enter the IP address of the LDAP server 192.168.10.174 and the port 389. Step 10 Click Save. Step 11 After the new LDAP Directory information is saved, click Perform Full Sync Now. Step 12 Navigate to User Management > End User and click Find. Configure Cisco Unified Communications Manager to Support the Third-Party Phone Step 1 In Cisco Unified Communications Manager Administration, go to User Management > End User and list all users. Click User5 and verify its configuration.

12. Configure Cisco Unified Communications Manager to Support the Third-Party Phone In Cisco Unified Communications Manager Administration, go to Device > Phone and click Add New. For the Phone Type, choose Third-party SIP Device (Basic) from the drop-down menu. Click Next. On the Phone Configuration page for the third-party SIP device, add a phone with these parameters, and click Save: MAC address: Enter any dummy MAC address. Because third-party SIP phones do not register by MAC address, the value is not relevant. Description: SIP-Phone Device Pool: Default Phone Button Template: Third-party SIP Device (Basic) SIP Phone Security Profile: Third-party SIP Device Basic Standard SIP Non-Secure Profile SIP Profile: Standard SIP Profile i. Digest User: choose a user name On the new page, click the Line [1] Add a new DN link to continue to configure line 1 extension. Enter 2004 in the Directory Number field. Click Save. Configure the Third-Party Phone to Register with Cisco Unified Communications Manager At PC-x, start the X-Lite SIP softphone. If the SIP Accounts window is not automatically shown, right-click into the phone display and select SIP Account Settings and click Add. In the Accounts tab, configure these parameters, then click Apply: Display Name: SIP Phone User Name: 2004

Authorization user name: choose the username Domain: 192.168.10.XX (where XX is your IP Address of CCM) Leave all other settings at default values. Click OK and close the SIP Accounts window. Wait until the third-party SIP phone registers with Cisco Unified Communications Manager publisher and then place test calls to other IP phones in your group. In Cisco Unified Communications Manager Administration, go to Device > Phone and click Find. You should see the third-party SIP phone listed, with its status showing Registered. Try to reset the phone from Cisco Unified Communications Manager Administration. The SIP softphone application at the PC is not restarted because only Cisco IP phones can be reset remotely from Cisco Unified Communications Manager Administration. Set a Password at the SIP Phone At the SIP softphone (X-Lite), change the configuration to include a password (digestpass). Close and reopen the X-Lite application in order to reset the SIP softphone. Place a call from the SIP softphone. The call should succeed, although you did not set a digest password at Cisco Unified Communications Manager. Enable Digest Authentication for the Third-Party SIP Phone In Cisco Unified Communications Manager Administration, go to System > Security Profile > Phone Security Profile and click Find. Click the Copy button located to the right of the text, Third-Party SIP Device Basic Standard SIP Non-Secure Profile. Change the name of the profile to Third-Party SIP (Basic) with Digest Authentication. Enter the same text for the description. Activate the Enable Digest Authentication check box. Then click Save. Go to the phone configuration page of the SIP Phone (go to Device > Phone). Change the Device Security Profile to Third-Party SIP (Basic) with Digest Authentication, click Save, and reset the phone. Place a call from the SIP softphone. The call should fail because Cisco Unified Communications Manager now verifies the digest authentication password. Set a Digest Authentication Password at the End User Set the digest authentication password at USERNAME to digestpass (by going to User Management > End User). In Cisco Unified Communications Manager, the term for digest password is Digest Credentials. At PC, close the third-party SIP phone and reopen it in order to enable the phone to register again. The phone should now be able to register again Place a call from the SIP softphone. The call should success

Voice Gateways
As per the network design, client wants deploy MGCP Gateway on the HQ Site while SiteB will have SIP and SiteC will have H323. When Registering the MGCP Voice gateway on HQ Site you want to ensure that the gateway will only accept the last 4 digit of the DNIS number while it use G.711 codec to communicate with HQ IP Phones. MGCP Gateway must only use the first 4 channel from its T1 Port and source its traffic from Voice VLAN Interface. All the Caller ID features must be enabling so that proper caller ID will pass-through. On SiteB (Branch Office B) will use SIP Protocol to communicate with CUCM. When communicating with CUCM, it must use G.711 codec and source its traffic from Voice VLAN Interface. SiteC must use H323 protocol to communicate with CUCM using G.711 codec and source its traffic from voice vlan interface. It must also make sure that redundancy is in place while communicating with CUCM and it should not take more than 5 seconds to fail over to standby connectivity. H323 voice gateway in CUCM must only accept the last 4 digit of the number. 13. Add an MGCP Gateway in Cisco Unified Communications Manager In Cisco Unified Communications Manager Administration, go to Device > Gateway, and, on the new page shown, click Add New. Choose the gateway platform (for example, Cisco 36XX or 28XX) that is used for Cisco IOS MGCP gateway SFO(x is your cluster number) from the Gateway Type drop-down list and click From the Protocol drop-down list, choose the protocol type MGCP and click Next. Enter the following parameters in the Gateway Configuration window, then click Save i. Domain Name: name of your router ii. Description: SFO MGCP gateway iii. Cisco Unified Communications Manager Group: Default iv. Save/Update Add MGCP Endpoints by Selecting Modules and Voice Interface Cards In the Configured Slots, VICs and Endpoints pane from the Subunit X in Slot X, choose Module VWIC1-1MFT-T1E1-T1 or Module listed in the router . Click Save Click the port icon 0/2/0 (far left endpoint with the question mark). In the next window, from the Device Protocol drop-down list, choose Digital Access PRI and click Next. In the Gateway Configuration page, select the following parameters: i. Device Pool: Default ii. PRI Protocol Type: PRI iii. Channel Selection Order: Top Down Save your changes and reset the gateway.

14. Configure MGCP on The Gateway Use PuTTY login to your HQ Router in and change to enable mode In the enable mode, enter the show running-config command No MGCP comm ands are currently configured on the gateway. In global configuration mode, enter the following commands Isdn switch-type primary-ni Network-clock-participate wic 2 Controller t1 0/2/0 Framing esf Linecode b8zs Pri-group timeslot 1-4 service mgcp Ccm-manager mgcp Ccm-manager redundant host 192.168.10.XX (where XX is your IP Address of back up CCM) Ccm-manager fallback Ccm-manager music-on-hold Mgcp call-agent 192.168.10.XX mgcp bind control source interface vlan 10Y mgcp bind media source interface vlan 10Y mgcp interface serial 0/2/0:23 isdn bind-l3 ccm-manager 15. Deploying H323 Voice Gateway