Defining Quality in Market Research Dear Respondent:

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

Thank you for agreeing to participate in an in-depth interview. The purpose of this is strictly to obtain your opinions. These types of studies are conducted to improve service and/or products for everyone. Your name is never used in connection with the results of the study and no one will ever try to sell you anything. DATE: TIME: GRATUITY: LOCATION: TOPIC: CONTACT: Friday, February 25, 2011 1PM $100.00 1729 KING STREET, SUITE 302, ALEXANDRIA, VA 22314 (please see next page for directions) Post Office Boxes Rachel @ 703-385-1108 (Fairfax office)

Please bring a picture I.D for check-in and arrive 15 minutes early. We only set appointments with a limited number of people. Therefore, it is very important to let us know as soon as possible if you are unable to keep your appointment. Thank you again for your cooperation. We are looking forward to meeting you and obtaining your opinions. REMEMBER - "YOUR OPINION COUNTS"
**PLEASE SEE NEXT PAGE FOR IMPORTANT INFORMATION**

Sincerely,

Angela Lorinchak President

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities

Defining Quality in Market Research WE HAVE ASKED THAT YOU PROVIDE US WITH FACTUAL ANSWERS TO THE QUESTIONS THAT WE HAVE ASKED AND WE ANTICIPATE THAT YOU WILL PROVIDE US WITH THE SAME FACTUAL ANSWERS UPON YOUR CONFIRMATION CALL. PLEASE UNDERSTAND THAT SHOULD YOU CHANGE YOUR ANSWERS DURING THE FOCUS GROUP OR INTERVIEW, IT WILL BE NECESSARY FOR US TO ADJUST YOUR INCENTIVE. IF YOU HAVE ANY QUESTIONS, PLEASE DO NOT HESITATE TO BE IN TOUCH.

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities

Defining Quality in Market Research METRO RESEARCH SERVICES, INC.

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

1729 KING STREET, SUITE 302, ALEXANDRIA, VA 22314

Call our Alexandria office for any questions: (703) 739-0256. RESPONDENT DIRECTIONS

**For groups scheduled after 5pm - Please call our Alexandria office if you are having trouble locating our facility: (703)739-0256
Location of our facility:
Our office sits back off of King Street. The entrance to our facility is between Morgan Stanley Dean Witter and the Cardinal Bank. Across the street you can see a SunTrust Bank. Going eastbound on King Street, make a left under the archway. There is a sign that reads Wyndham Resort and a sign that reads TO 1727, 1729, 1731, 1733, 1757. Go into the lobby of the building marked 1727 King Street, which is connected to building 1729. Please follow instructions on the security box. After entering lobby, take 302. Call our Alexandria office for any questions: (703) 739-0256.

the

elevator marked 1729 on the left to the third floor. Turn right off the elevator and continue to the end of the hallway to suite
Parking:
Prior to 5:00 PM, you may park at the Hilton Hotel, located at 1767 King Street. Enter the Hilton Hotel parking garage, and then follow the signs for WYNDHAM. You may park in any unreserved space. Take the Wyndham elevator to the lobby. Exit to the courtyard area and turn left to enter the 1727-1729 lobby. Take the 1729 elevator to suite 302. WE WILL VALIDATE YOUR PARKING! After 5:00 PM, you may park in the garage underneath the building. To do this you must turn from King Street into the archway next to the Cardinal Bank. The parking garage is on your right hand side. The garage door will be open. The attendant there can assist you into the building and answer any questions you may have about our location. Weekends Please park at the garage underneath the building. Do NOT park at the Hilton Hotel. To do this you must turn from King Street into the archway next to the Cardinal Bank. The parking garage is on your right hand side. The garage door will be open. The attendant there can assist you into the building and answer any questions you may have about our location.

General Driving Directions:

From the Capital Beltway Take exit 176-B (old exit 2B-241N) Telegraph Road, Alexandria. Stay in the right lane and take the next exit for 236 East, Downtown Alexandria. At the second stoplight turn left on to Callahan Drive. Go one block and turn right onto King St. Go through 2 stoplights and turn left under the archway after Cardinal Bank, you will see a sign that says to the Wyndham Resort and to Buildings 1727-1757. Follow the instructions above for the appropriate time. From the King Street Metro Station Take the yellow or blue line to the King Street Metro stop. Coming out of the Metro Station turn left and walk over to King Street and head east, away from the Masonic Temple. Follow the driveway located under the archway after Cardinal Bank, you will see a sign that says to the Wyndham Resort and to Buildings 1727-1757. Continue up the hill and go to Building 1729. Follow the instructions above to enter the building. From Ronald Reagan National Airport Coming out of the airport follow the signs for Alexandria, using the George Washington Memorial Parkway, South. Continue for approximately 2 miles, when you enter the city of Alexandria, the parkway becomes Washington Street. Make a right onto King Street. Going west, continue on King Street for 10 blocks, after passing Harvard Street our building will be on the right, immediately after F&M Bank and Morgan Stanley Dean Witter. You will see a sign that says to the Wyndham Resort and to Buildings 1727-1757. Follow the instructions above for the appropriate time. From Washington, D.C. Take the 14th Street Bridge and follow signs for Ronald Reagan National Airport, which is also the George Washington Memorial Parkway South. Take the parkway past the airport. Go approximately 2 miles to King Street and turn right. Going west, continue on King Street for 10 blocks, and after passing Harvard Street our building will be on the right, immediately after F&M Bank and Morgan Stanley Dean Witter. You will see a sign that says to the Wyndham Resort and to Buildings 1727-1757. Follow the instructions above for the appropriate time.

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities

Defining Quality in Market Research

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

Please do not forget to take the elevator marked 1729!!!

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities

Defining Quality in Market Research

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities

Defining Quality in Market Research

Angela Lorinchak, President 9990 Fairfax Blvd / Lee Hwy Suite 110 Fairfax, Virginia 22030 (703) 385-1108-Phone (703) 385-8620- Fax www.metroresearchservices.com

Focus Groups Physician Interviews In-Depth Interviewing Taste Tests Executive Interviewing Phone Interviews Telefocus Groups Political Polls Ethnographies Mock Juries Web Surveys Usabilities