A SUMMER TRAINING REPORT ON A STUDY ON VARIOUS LOANS AND TO ENHANCE THE MARKET SHARE OF VARIOUS SERVICES PROVIDED BY THE

CORPORATIONN BANK

SUBMITTED BY: SIMRAN KAUR ARORA BBA (B&I)-5TH SEM (0681221806)

DELHI COLLEGE OF ADVANCED STUDIES (Affiliated to Guru Gobind Singh Indraprastha University) B-7, SHANKAR GARDEN, MAIN NAJAFGARH ROAD, VIKASPURI, NEW DELHI-110018
1

DECLARATION
I hereby declare that the work presented in the project report titled A Study on Education loans and to enhance the market share of Corp Mitra loans provided by was carried out by me as a part of BBA (Banking and Insurance) curriculum during Eight Weeks summer training programme in the 4th Semester. The report is an authentic record of my work carried out under the guidance of Ms. NIMISHA PANDEY in Corporation Bank. Is is further declared that this project work has neither been copied from any other source nor been copied by anyone else.

Simran Kaur Arora 0681221806 (Candidate)

Counter Signed Mr. Sundeep Trehan (Internal Supervisor)

CONTENTS
Page No. PREFACE INTRODUCTION TO CORPORATION BANK
1. FUNCTIONING OF A BANK 2. ORIGIN OF PUBLIC SECTOR BANKS 3. HISTORY OF CORPORATION BANK

3 5 6 9 11 17 21 23 25 27 47 48 55 56 59 62 65 66 67 68

METHODOLOGY PROFILE OF THE COMPANY

1. CORPORATION BANK IN INDIA 2. CORPORATE MISSION 3. AWARDS AND RECOGNITIONS

RANGE OF PRODUCTS AND SERVICES

1. LOANS 2. CARDS

3. SAVINGS AND TERM DEPOSITS ACCOUNTS CORPVAULT MARKETING OF BANKING PRODUCTS AND SERVICES CUSTOMER SATISFACTION SURVEY MARKET SHARE OF THE COMPANY LIMITATIONS FINDINGS RECOMMENDATIONS CONCLUSION BIBLIOGRAPHY
ANNEXURE

PREFACE
It is a matter of great pleasure to make this Project on A Study on Education loans and to enhance the market share of Corp Mitra loans. It emphasizes on Banking and Financial Products of Corporation Bank, a Nationalized Bank in India. During Summer Vacation, we had to be trained by some organisation dealing with Banking and Insurance Products. I selected Corporation Bank for the same. This report describes the work carried out by me during the training period. This project outlines the various products being offered by Corporation Bank and how it has made its place in the Banking Sector. I am very grateful and deeply indebted to Ms. Nimisha Pandey, the Marketing Manager in Corporation Bank, for providing me the necessary information and guidance during the training period. I owe my gratitude towards Dr. Narender Mohan, Director, Delhi College of Advanced Studies and our Coordinator Mr. Sundeep Trehan, who despite of their busy schedule have helped and provided their guidance in making of this project. Last but not the least, I wish to acknowledge my deep felt gratitude to all of my respondents for their co-operation, which helped me to form the base for the project work.

INTRODUCTION
The banking section will navigate through all the aspects of the Banking System in India. It will discuss upon the matters with the birth of the banking concept in the country to new players adding their names in the industry in coming few years. The banker of all banks, Reserve Bank of India (RBI), the Indian Banks Association (IBA) and top 20 banks like IDBI, HSBC, ICICI, ABN AMRO, etc. has been well defined under three separate heads with one page dedicated to each bank.However, in the introduction part of the entire banking cosmos, the past has been well explained under three different heads namely History of Banking in India Nationalisation of Banks in India Scheduled Commercial Banks in India The first deals with the history part since the dawn of banking system in India. Government took major step in the 1969 to put the banking sector into systems and it nationalised 14 private banks in the mentioned year. This has been elaborated in Nationalisationof Banks in India. The last but not the least explains about the scheduled and unscheduled banks in India. Section 42 (6) (a) of RBI Act 1934 lays down the condition of scheduled commercial banks.

Banks in India
In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated target market. Few of them only work in rural sector while others in both rural as well as urban. Many even are only catering in cities. Some are of Indian origin and some are foreign players. All these details and many more are discussed over here. The banks and its relation with the customers, their mode of operation, the names of banks under different groups and other such useful informations are talked about. One more section has been taken note of is the upcoming foreign banks in India. The RBI has shown certain interest to involve more of foreign banks than the existing one recently. This step has paved a way for few more foreign banks to start business in India.

Banking services in India

With years, banks are also adding services to their customers. The Indian banking industry is passing through a phase of customers market. The customers have more choices in choosing their banks. A competition has been established within the banks operating in India. With stiff competition and advancement of technology, the services provided by
5

banks have become more easy and convenient. The past days are witness to an hour wait before withdrawing cash from accounts or a cheque from north of the country being cleared in one month in the south. This section of banking deals with the latest discovery in the banking instruments along with the polished version of their old systems.

Financial and Banking Sector Reforms

The last decade witnessed the maturity of India's financial markets. Since 1991, every governments of India took major steps in reforming the financial sector of the country. The important achievements in the following fields are discussed under separate heads 1. Financial markets 2. Regulators 3. The banking system 4. Non-banking finance companies 5. The capital market 6. Mutual funds 7. Overall approach to reforms 8. Deregulation of banking system 9. Capital market developments 10.Consolidation imperative

Easy Banking
This section is fully dedicated to the Tech Banking. A decade before, it was tough to belief that banking sector will be at a finger tip. Now its possible. A mobile hand set with a connection is the only instrument needed to make a gateway to your banking transaction, the latest innovation of technology. Apart from the Mobile Banking, including of SMS Banking, Net Banking and ATMs are the major steps taken by the banks in India towards modernization. With all these devises and systems, there is a complete freedom to experience. Check your account, transfer your fund, make payments and what more, do anything of everything what has been followed in physical banking since ages. But this time no standing for hours in front of cash counter and no time boundation in withdrawing your own money. Banking Services for NRIs in India

Almost all the Indian Banks provide services to the NRIs. There are different types of accounts for them. They are Non-Resident (Ordinary) Account - NRO A/c Non-Resident (External) Rupee Account - NRE A/c Non-Resident (Foreign Currency) Account - FCNR A/c An Indian resident who is earning foreign exchange can also maintain Foreign Currency account in the country with an authorized dealer bank but only to the maximum limit of 50% of such foreign exchange earnings under the Exchange Earners Foreign Currency Account (EEFC) Scheme.

FUNCTIONING OF A BANK
Banking involves dealing directly with money; governments in most countries regulate this sector rather stringently. The process of financial reforms, which started in 1991in India, has cleared the cobwebs somewhat but a lot remains to be done. The multiplicity of policy and regulations that a Bank has to work with makes its operations even more complicated, sometimes bordering on illogical. Banking Regulation Act of India, 1949 defines Banking as "accepting, for the purpose of lending or investment of deposits of money from the public, repayable on demand or otherwise and withdrawals by cheques, draft, order or otherwise." Deriving from this definition and viewed solely from the point of view of the customers, Banks essentially perform the following functions 1. Accepting Deposits from public/others (Deposits) 2. Lending money to public (Loans) 3. Transferring money from one place to another (Remittances) 4. Acting as trustees 5. Keeping valuables in safe custody 6. Government business Banks are organised in a linear structure to perform these activities at the base of which lies a Branch. The corporate office of a bank is normally called Head Office. Accepting deposits is one of the two major activities of the Banks. Banks are also called custodians of public money. Basically, the money is accepted as deposit for safe keeping. But since the banks use this money to earn interest from people who need money, banks share a part of this interest with the depositors. However, accepting deposits and keeping track of the money involves a lot of book-keeping and other operations. For doing this, banks take a lot of steps some of them are: An effective branch network to reach the targeted customer base A system of Intra branch accounting with separate account(s) for each customer
7

A system of reconciliation at the end of the day Availability of adequate funds at each branch Trained staff for effective customer service Infrastructural inputs like space, stationery, comfortable environment etc. Lending money to the public Lending money is another major activity of a bank. The bank acts as an intermediary between the people who have the money to lend and those who have the need for money to carry out business transactions. This activity places its own requirements on the resources of the Bank. For effective functioning of this, a bank must possess: 1. Sufficient deposits. 2. Skills to appraise the potential borrowers and the activity. 3. Legal skills for documentation. 4. Legal skills for recovery of its dues through the courts. 5. Skills to follow up and monitor the end-use of money lent by it. 6. An effective credit delivery system. 7. Review of credit portfolio.

ORIGIN OF PUBLIC SECTOR BANKS

BANKING SYSTEM OCCUPIES AN IM.PORTANT PLACE IN A NATIONS ECONOMY. a banking institution is indispensable in a modern society.(PUBLIC SECTOR BANKS) public sector in Indian banking reached its present position in three sial bank of India into the state bank of India in 1955 followed by the establishment of its seven subsidiary banks :second-the nationalization of 14 major commercial banks on July 19,1969 And last ,the nationalization of 6 more commercial banks on April 15,1980.onevof them- new bank of India- was later on merged with Punjab national bank. thus 27 banks constitute public sector in Indian commercial banking. Corporation bank is today one of the Indias leading public sector banks (PSBs) catering to a wide range of customer segments from individuals to corporate. With a rich heritage of over a century it is one of the oldest banking institutions in India. The bank has Strong and focused marketing team placed at various important business location of the country. The task of marketing division is to augment & supplement the business generating capabilities of the bank and most importantly to stay abreast of latest product information. This (ready reckoner) of the banks product/services will act as a handy reference manual to corp bankers.

HISTORY
8

Corporation Bank, the oldest banking institution in the erstwhile undivided Dakshina Kannada District of Karnataka and one of the oldest banks in India, was founded in 1906 in the Temple Town of Udupi, by a small group of philanthropists led by Khan Bahadur Haji Abdulla Haji Kasim Saheb Bahadur. The need to start this bank was felt because there was no such facility at Udupi, an important trading centre next to Mangalore in D.K. District. The indigenous banking was largely in the hands of a few rich private individuals and something had to be done to provide relief to the common man from the clutches of the money lenders who held full sway. The first branch of a modern bank established in the district was the Bank of Madras, one of the three Presidency Banks, which set up its office in Mangalore in 1868 largely to cater to the business needs of a few British firms dealing in export of plantation products. Its agent used to visit Udupi once a fortnight or so, to do banking. Money remittances had to be made only through postal medium. To overcome these drawbacks and also to provide banking facilities for Udupi in particular and the district in general, a cosmopolitan group of philanthropists led by Haji Abdulla Saheb made a bold venture to start this institution. What inspired the founding fathers was the fervour of Swadeshism. For promoting the Bank , the Founder President made an appeal saying , " The primary object in forming the Corporation' is not only to cultivate habits of thrift amongst all classes of people , without distinction of caste or creed, but also habits of co-operation amongst all classes. This is swadeshism', pure and simple and every lover of the country is expected to come forward and co-operate in achieving the end in view." They rightly defined Swadeshism as institution-building to aid economic activity through co-operation of all, shorn of distinction of caste and creed The Canara Banking Corporation (Udupi) Ltd.", as the institution was called then, started functioning as a Nidhi' with a humble beginning. The initial capital was Rs.5000/and at the end of the first day, its resources stood at 38 Rupees - 13 Annas and 2 Pies. The setting up of the Canara Banking Corporation Ltd. seems to have given a fillip to co-operative Banking and also to regular banking elsewhere in the district. Between 1909 and 1917, six co-operative banks came into being and during the decade immediately after the First World War (1914-18) South Kanara gave birth to as many as eight banks. It is to the credit of this Bank that despite two world wars, economic depression and stiff competition, the Bank not only quite survived, but also made satisfactory progress. Having been started at Udupi, the Bank first branched out by opening a branch at Kundapur in 1923. The second branch of the Bank was opened in Mangalore at Car Street in 1926. The Bank stepped into Kodagu District in 1934 by opening its seventh branch in Madikeri. In 1937, the Bank was included in the second schedule of Reserve Bank of India Act, 1934. In 1939, the Bank's name changed from
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"Canara Banking Corporation (Udupi) Ltd." to "Canara Banking Corporation Ltd." The Bank graduated into a Regional Bank in 1945 when the total number of its branches stood at 28. In the year 1961, it took over Bank of Citizens, Belgaum.' In the same year, the Bank's Administration Office shifted from Udupi to Mangalore. The second change in the name of the Bank occurred in 1972, from Canara Banking Corporation Ltd'. to Corporation Bank Limited.' The Bank was nationalised in 1980 along with 5 other private sector banks. After nationalisation, the pace of growth of the Bank accelerated and it made all-round progress. Started as a common man's bank, it changed with the times to meet the aspirations of the people but never swerved from its motto- "Sarve Janah Sukhino Bhavantu" meaning Prosperity for All . One of the unique achievements of the Bank is that it has been paying dividend continuously for the last 98 years since its inception. Today, with the most modern technology-driven products and services and nationwide branches & ATMs, Corporation Bank stands tall among the Public Sector Banks in the country and is hailed as one among the well-managed Public Sector Banks with excellent track record in all the key parameters of banking. The Bank has the second largest ATM network in the public sector. Corporation Bank had the honour of playing host to many a distinguished personality. During the Bank's Platinum Jubilee Celebrations in 1976, the new Administrative Office Building at Pandeshwar Mangalore was opened by Shri B.D.Jatti, the then Vice-President of India. The bronze statue of Pt. Jawaharlal Nehru installed by the Bank at the Traffic Island in front of its Corporate Office at Pandeshwar Mangalore, was unveiled by Mr. Justice E.S. Venkataramaiah, the then Chief Justice of India. In 1992, His Excellency Shri R. Venkataraman, the then President of India, visited the Bank to inaugurate its 85th anniversary celebrations and 60th anniversary of the Bank's commencement of operation in Tamil Nadu state. In the year 1996, Mr. Justice A.M.Ahmadi, the then Chief Justice of India, visited the Bank to deliver the 90th year commemorative lecture. Corporation Bank House', the new premises of the Bank's Car Street Mangalore branch, was inaugurated by Dr. Manmohan Singh, who was then the Union Finance Minister. Dr. C. Rangarajan, the then Governor of Reserve Bank of India, launched the prestigious deposit product Corp Classic during his visit to the Bank's Corporate Office in 1997. The Bank's new Millennium Building was inaugurated

RESEARCH METHODOLOGY

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Research methodology is systematic a way to solve the research problem. It may be understood as a science of studying how research is done scientifically. In it we study the various steps that are generally adopted by a researcher in studying research problem along with the logic behind them. The purpose of research is to discover answers to questions through the application of scientific procedures. The main aim of research is to find out what is hidden and what has not been discovered yet. RESEARCH DESIGN The research deign refers to the conceptual framework within which the research would be conducted. The research purpose use for this project is exploratory study. The preparation of such design facilitates research to be as efficient as possible and in return yielding maximum information. COLLECTION OF DATA Sources of Data Collection a) Primary Data The survey has been undertaken with the help of questionnaires which were filled by general public. b) Secondary Data Secondary data have been collected from various sources involving company documents, books, journals, magazines, Internet etc that were of considerable help to me. TOOLS AND TECHNIQUES OF ANALYSIS USED SAMPLING TECHNIQUE Purposive / Deliberate Sampling is a type of Non-Probability sampling. This sampling involves purposive selection of items of the universe for constituting a sample. Here all the items of the universe do not have an equal chance of getting selected but only those items are selected which satisfy the very purpose of investigator.

Criteria for selecting the above sampling technique

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In this project only those customers have been taken who either have an account in PNB or any other bank or have also taken a loan. SAMPLING DESIGN The researcher must decide the way of selecting a sample or what is popularly known as sample design. A sample design is a definite plan determined before any data is actually collected for obtaining a sample from a given population. There are many sampling techniques available to us like purposive sampling, simple random sampling, systematic sampling, quota sampling, convenience sampling etc. SAMPLE SIZE Sample size of total 100 people was taken Location of the respondents DELHI Here all the 100 respondents have been interviewed as per the questionnaire prepared and other relevant information has been extracted through the direct interaction with the bank manager and concerned employees. ANALYSIS OF DATA The data after collection has to be processed and analyzed with the outline laid for the purpose at the time of developing the research plan. This is essential for a scientific study and for insuring that we have all relevant data for making contemplated comparison and analysis. Technically speaking processing implies editing, coding, classification and tabulation of collected data so that they are amenable to analysis. The term analysis refer to the computation of certain measures along with searching for patterns of relationship that exist among data groups .To analyze the data percentages, pie charts, graphs etc are used.

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CORPORATION BANK INDIA

Since 1906, Corporation Bank in India is dedicated to give vast, varied and versatile services to the nation with a comfort and zeal stealing the common say in the Banking Sector, "The Bank of Pride". Close to hit the mark '100 years at your service', Corporation Bank India has regularly tried to keep a personal touch with customers. Corporation Bank India is one of the well-run Public Sector Bank in India. The key factor of the success of Corporation Bank India is its young and dynamic manpower which gives service with efficiency and dedication. Even in this era of technology and stiff competition, Corp Bank is rapidly growing confidence among its clients. Corp Bank came out with its Initial Public Offer (IPO) in October 1997. 37.87% of share Capital is presently held by the Public and Financial Institutions. 57.17% of Share Capital is held by the Government of India. On 31.12.2003, the Net Worth Of Corporation Bank was Rs.2, 755 Crore.

EARLY MOVERS
Nationalised in 1980, Corporation Bank was the forerunner when it came to evolving and adapting to the financial sector reforms. In 1997, it became the Second Public Sector Bank in the country to enter capital market, the IPO of which was over- subscribed by 13 times. the Bank has many " firsts " to its credit - Cash Management Services, Gold Banking, m-Commerce, " Online " approvals for Educational loans, 100% CBS Compliance and more recently, its pioneering efforts to take the technology to the rural masses in remotest villages through lowcost branchless banking - Business Correspondent model. All of which symbolize Bank's unswerved commitment to its customers to provide convenience banking. At Corporation Bank, what motivates is the passion to excel in banking by maintaining highest standards of service to our customers, backed by innovative products and services which make it one of the leading Public Sector Banks in the country, catering to a wide range of customers - from individuals to corporate clients.

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USGAAP
Among the Public Sector Bank, Corporation Bank of India is the first to publish the results under US GAAP. It has been doing it since 1998-99. With this method, the consolidated net profit is registered to be Rs. 415.99 for the year 2002-03.

MYTH BUSTRESS
The bank has taken up financial inclusion programme in more than 470 villages through 325 rural and semi urban branches. As the end of March 2007, household survey related work has been completed in 412 villages; 1, 41,200 household were surveyed. Nearly a lac no frill; accounts are opened. In two districts of kodagu and chikmagalur in Karnataka, the bank has lead bank responsibility, 100% financial inclusion is achieved. Our model goes beyond no frill accounts and general credit card.

TECHNOLOGY
100 per cent of the Bank Corp business is computerized along with all the branches. Bank Corp has over 600 ATMs spreading over 21 States and 2 Union Territories. Bank Corp has tie-up arrangements of sharing ATM network with, ING Vysya Bank Ltd., Andhra Bank and IndusInd Bank Ltd. In January 2004; the Bank Corp became the member of "Cashnet", shared ATM network managed by Euronet. This arrangement extended the facilities of cardholders to use over 2,500 ATMs. Abreast of it, Corp Bank also giving services through internet. One can operate his/her account online.

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HUMAN RESOURCE OF CORPORATION BANK IN INDIA

10,176 fulltime dedicated employees (as on 31.03.04) is encouraging the Corporation Bank to perform to the best possible and comfortable service provider to customers.

Particulars Manpower in the Bank

200001 10,29 5

200102 10,23 8

200203 10,16 4

200304 10,176

PRODUCTIVITY OF CORPORATION BANK IN INDIA

1999 2000 Productivity in terms of business per employee Net Profit Per Employee Bank Industry 220.3 9 117.9 3 2.32

20002001 245.9 9 154

31.03.200 2 291.63 187

31.12.2003 319.4 187

2.55

5.06

CORPORATION BANK NRI SECTION

It maintains foreign currency accounts (Nostro) with reputed international banks in 15 major currencies.

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These are as follows: Sl No Name and address of the Bank CITI BANK 111 Wall Street, 16th floor Zone 1, NY 10043 NEW YORK, USA Routing No.021000089 J P MORGAN CHASE BANK N.A Church Street Station, P.O. BOX NO. 932, NEW YORK city, NY10008-0932 USA HSBC Bank PLC(UK) International Division P.B.No.181,110-114, Cannon Street London EC4N6AA UK STANDARD CHARTERED BANK PLC 1, Aldermerbury Square LONDON-EC UK SOCIETE GENERALE BP31709 75454, Paris cedex-09 France Currency Account Number

US $

36006674

US $

001-1-400603

GBP

00-263000

GBP

1708176696

EUR

002-016-204000

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Commerze Bank AG 60261 Frankfurt Ammain Frankfurt.

Euro

400-875085300

It facilitates the following deposit schemes for NRIs

a. Schemes without repatriation facility

i. NRO deposits b. Schemes with repatriation facility i. NRE deposits ii. FCNR(B) deposits iii. RFC deposits(on return) Type of deposits in [a] and [b] 1. Current accounts [not in FCNR (B)] 2. Savings Bank accounts [not in FCNR (B)] 3. Fixed Deposits 4. Cash Certificates 5. Money-Flex deposits 6. Recurring deposits [not in FCNR (B)]

COMPLETES A 100YRS OF BANKING

Corporation Bank completed 100 years of existence on 12 March 2006. The Centenary celebrations were launched by Shri V. Leeladhar, Deputy Governor, Reserve Bank of India with the Bank's Foundation Day lecture on 12 March 2005. As a part of the Bank's centenary celebrations, a number of programmes and projects were planned and executed. As a first step, the Bank has launched the Corp Kissan Card - debit card tied up with VISA international,, to enable the farmers make timely purchases for agricultural operations.at Yeshwantpur-Malur in Kolar District on 13 March 2005. A modern public library was dedicated to the citizens of Mangalore in DK District, the birth place of the Bank by Shri P. Chidambaram, Hon'ble Union Finance Minister on 2 March 2006. The library building also houses a Numismatic Museum and a multi purpose hall for intellectual activities. The Bank has also set up libraries in 25 villages and given away scholarship to 100 meritorious students of such villages for the pursuit of their higher education. Such libraries will be set up in 75 more villages in a phased manner. Corporation Bank - A Corporate Journey , the history of the Bank and Haji Abdullah Saheb a biography of the Bank's Founder President have been

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published on the occasion of the valedictory function of the Bank's Centenary Celebrations.

CORPORATION BANK INDIA JOBS

Corporation Bank India jobs are amongst the most sought after jobs in the the banking sector. This nationalized bank offers various options for a prospective career. There is ample scope for growth in the jobs offered by the Corporation Bank India. Established in the year 1906, the bank has recruited thousands of employees for various posts. Corporation Bank India branches are spread all over the country. The branches are located at places like Bangalore, Chennai, Mumbai, Hyderabad, New Delhi, Gurgaon, Noida, Goa, Kolkata and Pune to name a few. Corporation Bank India Recruitment is done for vacancies in these branches, as per requirement. There are about 12,000 employees working with this bank. Corporation Bank India Jobs are diverse and offer various scopes for job hunters. The scope for Corporation Bank India Careers has increased with the opening of various within the banks itself. Corporation Bank India Recruitment is done through an elaborate examination process. A person is recruited on the basis of the examination conducted by the recruitment board of the Corporation Bank India. Eligibility criteria depend on the post. The results of the exam are posted on the official website of the bank. Online application forms are available for Corporation Bank jobs. Application can be sent for posts like clerks, managers and probationary officers. Freshers can also apply for Corporation Bank India Jobs. Corporation Bank India Recruitment is also done for customer care services.

CORPORATION BANK INDIA LOANS

Corporation Bank India, founded in 1906, is one of the largest public sector banks in India. Corporation Bank India Loans are offered to customers at competitive interest rates. Corporation Bank India was nationalized in 1980 after being merged with the Bank of Citizens. The bank offers a number of services, which include personal banking services, corporate banking services and NRI banking services. Corporation Bank India Loans are of various types, which include the following: 1. Corp Site Purchase Loan
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2. Corp Professional 3. Corp IPO Scheme 4. Corp Personal 5. Corp Mitra 6. Corp Meditech 7. Corp Byte 8. Corp Mortgage 9. Corp Flexi Home Loan 10.Corp Cash Demat 11.Corp Mitra Gold 12.Corp Home 13.Corp Mobile 14.Corp Vidya 15.Corp Consumer 16.Corp Rental 17.Corp Mahila Gold 18.Corp Plus

CORPORATION BANK INDIA EDUCATION LOANS

Corporation Bank India Education Loans are provided to students who have secured admission to technical or professional courses in India or abroad. The financial assistance is forwarded to applicants who are pursuing courses conducted by deemed, affiliated or government universities. Employed persons are not eligible for this loan. Under this scheme, the bank offers finances for the payment of fees, purchase of books, payment of caution deposits, travel expenses, purchase of educational instruments and also for meeting expenses of study tours and thesis. For study in India, the maximum loan amount that is provided is Rs. 10 lacs and for studies abroad, the ceiling is Rs.20 lacs.

CORPORATION BANK INDIA HOME LOANS

Corporation Bank India Home Loans are offered under the brand names of Corp Home - Housing Loan and Corp Flexi Home Loan. New Corp Jeevan Griha Raksha is a unique home loan insurance scheme being offered by bank in conjunction with LIC. The home loans are primarily provided for the purchase, construction or renovation of flats or houses. It may be noted that, Indian residents as well as NRIs are eligible for the Corp Home - Housing Loan scheme, subject to

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the

fulfillment

of

certain

conditions,

laid

down

by

the

bank.

CORPORATION

BANK

INDIA

PERSONAL

LOANS

Corporation Bank India Personal Loans are offered to the permanent employees of Central or State Government Offices, pensioners, profit making PSUs, research institutions and public limited companies to name a few. The loan is extended towards meeting the personal expenditure needs of customers related to travel, marriage, family functions, education and the like.

CORPORATION

BANK

INDIA

CAR

LOANS

Corporation Bank India Car Loans are provided for the purchase of both new and used cars. The bank offers financing facility for upto15% of the cost of the new vehicles. The loan type that is provided is called Corp Mobile-Vehicle Loan. Corporation Bank India Loans are also available for NRIs and corporate clients.

CORPORATION BANK INDIA ONLINE BANKING

Online banking from Corporation Bank India is quick and hassle free banking. Net banking is a secured and convenient platform that can be used by the customers. This form of modern banking saves time and provides banking at one's finger tips. Corporation Bank India initiated their net banking services from 1st January, 2001. Corporation Bank India Internet Banking services are available for both personal banking and corporate banking. It is a much secured process for accessing the accounts at any time of the day. Corporation Bank India Online Banking is anytime and anywhere, remote banking at its best. Corporation Bank India Net Banking is an electronic medium that provides an easy solution for cost effective banking. It is user friendly banking at the click of a mouse. It transfers data through an online user interface channel. Corporation Bank India customers can avail the bank's Internet banking services by registering themselves for the net facilities provided by the bank. Registration forms can be downloaded from the web site of the bank. After creating an account, various net banking facilities offered by the bank can be availed of. Corporation Bank India Internet Banking customers are provided with a unique user id and password for operating their respective online accounts. Online banking from Corporation Bank India is available for the NRIs as well.

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The services that are offered by Corporation Bank India Net Banking include the following 1. Funds Transfer 2. Creation and Cancellation of Payment Instructions 3. Collection and Payments Services (CAPS) 4. Online Railway Tickets Booking 5. Direct and Indirect Tax Payment 6. Customs Duty Payment 7. Central Excise Payments 8. LIC Premium Payment 9. BSNL Bill Payments Corporation Bank India Internet Banking transactions are all made secure by using 128 bit SSL Server. The bank has also acquired digital certification for online security. For safe and convenient banking, use the online banking facilities of Corporation Bank India.

CORPORATE MISSION
1.

To emerge as a Role Model with distinct culture identity, ethical values and Good Corporate Governance. To become a provider of World - Class Financial Services. To meet Customer expectations through Innovation and Technological Initiatives. To enhance Shareholder's Wealth by sustained, profitable and financially sound growth with prudent risk management systems. To create an environment, intellectually satisfying and professionally rewarding to the employees.

2.
3.

4.

5.

Centenary Year Mission

To achieve a total business of Rs. 70,000 crore comprising Rs. 45,000 Crore Deposits and Rs.25, 000 Crore Advances.

MILESTONE
1. Founded in 1906 at the temple town of Udupi (Karnataka).
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2.

Corp Bank became the third bank in the country in 1952 to receive a licence from the RBI as Scheduled Bank. The Bank of Citizens was merged with it in the year 1961. It was nationalised in April 1980.

3. 4.

ACTIVITIES
The services offered by the Corporation Bank India are : 1. Personal - Sale of Gold Coins & Bars, Corp Pragathi Account, CorpCompassion - Savings Bank, Corp 4 - in - 1 a/c (Current a/c), Current Account, Term Deposit, ATM Locator, Loans, Home Loan and Insurance, EMI / Deposit Maturity Calculator 2. Corporate - Cash Management, Forex, Term Finance, Working Capital, Project Finance, Gold Card Scheme for Exporters, Corp Fast, Corp Rental, Corp Vyapar 3. NRI services - Speed Cash and Speed Remittance, Corp Quick Remit, Remittances, Deposits, NRI Loans, Portfolio Services, Taxation, Forex Facilities for Residents, Forex Facilities for NRIs/PIOs PERFORMANCE 1. The aggregate business of the Corporation Bank India stood at Rs. 72,306 crore comprising Rs. 42,356 crore Deposits and Rs.29,950 crore Advances as recorded on 31st March, 2007.
2.

The Bank Corp has over 600 ATMs spreading over 21 States and 2 Union Territories and tie-up arrangements of sharing ATM network with ING Vysya Bank Ltd., Andhra Bank and IndusInd Bank Ltd.

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3.

The Corporation Bank India launched the new Corp Kissan Card - debit card tied up with VISA international in Kolar District on 13 March 2005. The Bank Corp has set up modern public libraries in 25 villages and given away scholarship to 100 students of these villages for their higher education.

RATINGS
CRISIL has re-affirmed the following programmes of Corporation Bank
1. Rs.2 billion Bond issue AAA

2. Certificate of Deposits Programme P1+ 3. Fixed Deposit Programme FAAA

AWARDS WON
1.

National Award for Assistance to Exporters from the President of India (1976-77) Gem & Jewellery Export Promotion Council Award successively for 5 years from 1981 to 1985 Shiromani Award 1992 for Banking from Union Minister for Commerce Best Bank Award for Excellence in Banking Technology from Institute for Development and Research in Banking Technology (IDRBT),
Hyderabad (2001)

2.
3. 4.

5.

Best Bank Award for Innovative Usage and Application on INFINET (Indian Financial Network) from Institute for Development and Research in Banking Technology (IDRBT), Hyderabad (2002)

6.

Best Bank Award for Delivery Channels from Institute for Development and Research in Banking Technology (IDRBT), Hyderabad (2003)

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Runner-up Awards in the Best Online and Multi-channel Banking Team and Outstanding achiever of the year-corporate categories in recognition of outstanding achievement in Banking Technology for 2004, instituted under the aegis of Indian Banks Association and Trade Fairs & Conferences International

MAJOR RECOGNITIONS
1.

One of the Best 200 companies worldover outside the US having a turnover under a billion US$ - Forbes Global, Hong Kong, issue dated 27 October 2003

2.

Indias Best Public Sector Bank - Business Today - KPMG Survey dated 7 December, 2003 Indias Strongest and Asias Second Strongest - The Asian Banker, Singapore dated 15 December 2003 Indias Best Public Sector Bank - Outlook Money , 15 March 2004 One among the Best 200/100 companies in Asia/Pacific and Europe having turnover under a billion US $ - Forbes Global, Hong Kong dated 1 November 2004

3.

4. 5.

6.

One among Indias Best Public Sector Banks - Business Today, 26 February 2006

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RANGE OF PRODUCTS AND SERVICES

The banking services at Corporation Bank include PERSONALIZED SERVICES

Savings
1. Students Saving Bank Account 2. Gold Bars and Coins 3. Savings account 4. Current Corp 4-in-1 account

Term deposits
1. 2. 3. 4. 5. 6. 7. Fixed Deposits Tax Saving Term Deposits Continuous Ready Cash Deposits Recurring Deposits Premium Deposits Janatha Deposit Corp gold

Loans
1. 2. 3. 4. 5. Home Or Housing Loans Personal Loan Car Loan Educational Loan Loans Against Property Or Securities

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Corporate Banking
1. 2. 3. 4. Cash Management Forex - Foreign Exchange Working Capital Finance Finance For Project, Business And Retail

NRI Services
1. 2. 3. 4. Speed Cash Speed Remittance Deposits And Loans Taxation

Cards
1. Credit Card 2. ATM Cum Debit Card 3. Cash Back Cards

Other Services
1. Mobile, SMS Banking 2. Corpnet Corporation Bank Internet Banking Service 3. Online Railway Tickets Reservation 4. Mediclaim 5. Bill Pay 6. Mobile Recharge 7. Sale Of Gold Bars And Coins 8. Issuing Government Of India Bonds 9. Senior Citizens' Schemes And Pension Accounts 10.Sale Of Stamp Papers In Karnataka A special CorpNet Service or Corporation Bank Internet Banking service includes corp-e-check. This is an Internet Banking service combined with Electronic Funds Transfer Service (EFTS). The annual report of Corporation Bank shows a constant rise in the banks realm of activity. Besides All India centers of the bank, Corporation Bank has multiple branches in major cities like Bangalore, Chennai,

26

Mumbai, Hyderabad, New Delhi, Gurgaon, Goa, Pune, Noida, Kolkata and Thane. It has expanded its reach to global markets and has set up subsequent branches and Offices in USA. For the net banking services, one needs to login to the official website and the bank is brought right here to our desktop. Online money transfer services have reduced the pain of going to the bank and then waiting for the bank officer to proceed with the transaction. An ATM and branch locator is available on the Corporation Bank Website. The locations of your nearest branches and a complete list of the All India

LOANS
Corp Bank offers a variety of loans to choose from. The various retail loans are given as 'Corp Schemes' highlighting the traditional Corp Bank commitment on giving the best in terms of service, speedy disposal and of course at very competitve interest rates Corp Bank offers Housing Loans, Education Loans, Consumer Loans for purchase of consumer durables like TV, washing machines, music systems and other electronic goods, loans against future rent receivables on leased out building/premises, loans to purchase two-wheelers & four-wheelers, loans against shares, loans for purchase of medical and other such sophisticated equipments, loan to acquire office premises/building & furniture, personal loans, loans to women to buy pure gold/jewellery, loan against mortgage of property etc. The Banks Benchmark PLR, Known as COBAR (Corporation Bank Benchmark Advance Rate) stands revised at 13.00% per annum, with effect from 15.03.2008 Interest calculation on credit facilities will be done on the basis of 365 days only, irrespective of whether the year is leap year or not.

POINTS TO BE CONSIDERED BY AN APPLICANT BEFORE APPLYING FOR A BUSINESS/ PROFESSIONAL LOAN Developing the loan proposal

1.

The loan proposal must answer the following questions:

27

I. II. III. IV. V.

Who the applicant is? How much does he need? How is he going to pay it back? What happens if he can't pay it back? Purpose of the loan? 2.

Elements of your loan proposal

Generally, the loan proposal is comprised of the following elements: It should be clear, concise, accurate and inviting. Summarize how the proposed loan will be used, how it will be repaid and how it will benefit the applicants business. It is important to point out some of the distinguishing features of the business.

3. Top management profiles

The key issue here is who is the applicant? He must be prepared to come under close scrutiny. For this there will be a need of resumes as well as a summary of experience, qualifications and credentials for all the owners and key members of his management team.

4. Business description
The applicant does not need to repeat all of the information contained in his business plan, but he does need to present a solid description of his business. He must include a brief overview of the history of your business, plus a summary of current activities. He must make sure that he understands his markets and industry (current trends and risks). Also, he should include literature showing his products or services. It is also helpful to include letters from suppliers, customers and other business references.

5. Projections
The applicant should include projected income statements and cash flow statements for two to three years. His assumptions should be clearly stated. But, he must be prepared to answer questions (in quantifiable terms) about what happens if some of his assumptions don't come true.

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6. Financial Statements
The loan package must include both business and personal financial statements. The applicant must make sure that he fully understands the "story" that his financial statements tell. He must be assured that his banker fully analyzes his historical financial statements and calculate all the ratios. So, the applicant must prepare in advance and point out any significant trends in an introductory paragraph. 7. Purpose of the loan A detailed statement of how the applicant will use the loan proceeds is to be presented. He must not forget to include the proceeds of the loan in his cash flow projections (and the interest in his projected income statement).

8. Amount
The applicant offers the bank a deal that will make them money He is not asking for an "allowance". The attitude he should take is to ask, "How much money does he need, and how much will they lend?" and not, "will they lend it?"

9. Repayment plans
The applicant will have to make some assumptions about the terms of the loan in his proposal. (Obviously, this is necessary to prepare the initial financial projections.) In the first package, he will propose the terms that he wants, but ultimately this will be a point that will be negotiated with the bank. The bank will consider a number of factors as they assess the overall risk of the loan and this will impact the repayment terms they are willing to give to the applicant.

10. Selecting the bank

The applicant may already have a relationship with a bank, and this is generally logically the first choice for borrowing money. But whether this is his first loan, or he is borrowing additional money; he should consider several points before selecting the bank. Although he may need money, he should be in the driver's seat when it comes to choosing the bankers or partners you want to deal with. He must make sure that the bank is sincerely interested in his business and will provide him with the services he needs.

29

11. Key questions to ask bankers include the following

I. Do they have an industry specialty related to the applicants? II. What is the average size of their borrowers? III. What are their professional backgrounds, especially in terms of whether they

are commercial or consumer lenders? IV. How long have they been in these positions? V. Do they have the level of lending authority the applicant needs? Whether the applicant patronizes a large commercial bank or a small community bank will depend on his needs. Major banks tend to offer a wider range of services and locations, which may be important if the applicant has the need for a variety of financial products and services. Community banks, on the other hand, are smaller, meaning that the banker the applicant deals with daily might be able to make his financing decision personally or get it through the bank hierarchy quicker.

12. Presenting the loan proposal

Now the applicants loan package is prepared and its time to get ready to present his proposal. Before the applicant goes to the bank it is a good idea to role play with someone he trusts. This is not the sort of presentation that one makes every day, and this can help ensure that the applicant is comfortable discussing all the material in his loan package, and has considered all the questions his banker might ask in the initial interview.

13. Before the applicant approaches a bank he should

Have comprehensive written documentation ready.The applicant must know numbers inside and out. Know what collateral he can offer. Be prepared to sell himself. Handle the meeting professionally -- make an appointment, show up on time and have a business demeanour throughout the meeting. The applicant should tell a prospective banker what benefit his business brings to the bank in terms of average balances in checking accounts, savings accounts, and present and future financial needs. After he has presented his loan proposal, he must ask the banker what can be expected in terms of a response time, or when they will request additional information.

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CORP VIDYA - EDUCATION LOAN

Eligibility Criteria Student Eligibility 1. 2. 3.
Student should be an Indian National. Should have completed previous qualifying examination. Secured admission to professional/ technical courses in India or Abroad through Entrance Test/Merit Based Selection process. 4. Person already in gainful employment are not eligible for loan under the scheme except for pursuing evening course covered under the scheme of approved institute.

Courses Eligible a. Studies in India

1. Graduation Courses : BA, B.Com, B.Sc., etc 2. Post Graduation Courses: Masters & Phd. 3. Professional Courses: Engineering, Medical, Agriculture, Veterinary, Law, Dental, Management, Computer etc. 4. Courses like ICWA, CA, CFA etc 5. Courses conducted by IIM, IIT, IISc, XLRI, NIFT etc 6. Regular Degree/Diploma courses like Aeronautical pilot training, shipping etc., approved by Director General of Civil Aviation/Shipping, if the Course is pursued in India. In case the course is pursued abroad, the Institute should be recognized by the competent local aviation/shipping authority. 7. Courses offered in India by reputed foreign universities 8. Evening courses of approved institutes. 9. Nursing/Teachers training courses for periods of one year & above from recognized colleges/institutes leading to Diploma/Degree.
31

10.Other Courses leading to diploma/degree etc. conducted by Colleges/universities approved by UGC/Govt /AICTE /AIBMS/ ICMR etc 11.Courses offered by National Institutes and other reputed private institutions. 12.Vocational Training and skill development study courses will not be covered under the model educational loan scheme, as the scheme is framed to provide Bank loans for higher studies

Courses Eligible b. Studies abroad

Graduation: For job oriented professional/ technical courses offered by reputed universities Post Graduation: MCA, MBA, MS etc Courses conducted by CIMA - London, CPA in USA etc

c. Other conditions
1. The courses eligible for financial assistance under the scheme should be conducted by the colleges/ universities/ institutions which are either recognized by the government /affiliated to a university/deemed university or conducted by autonomous institutions like IIT, IIM etc or approved by AICTE /accredited to Department of Electronics, Government of India, courses offered by reputed universities/institutions abroad 2. Correspondence courses / computer part time /certificate courses are not eligible for finance under the scheme.

Expenses considered for loan 1. Fee payable to college/school/hostel 2. Examination/Library/Laboratory fee 3. Purchase of books/equipments/instruments/ Uniforms 4. Caution deposit* 5. Travel expenses/ passage money for studies abroad 6. Purchase of computers - essential for completion of the course 7. Insurance premium for student borrower 8. Any other expense required to complete the course - like study tours, project
work, thesis etc.
32

9. building fund/refundable deposit supported by Institution bills/ receipts stands

deleted

Quantum of Finance Need based finance subject to repaying capacity of the parents/students with margin and the following ceilings: Studies in India - Maximum upto Rs.10 lakhs Studies in Abroad - Maximum upto Rs.20 lakhs

Margin Upto Rs.4 lakhs - Nil Above Rs.4 lakhs - Studies in India 5% Studies abroad 15% - Scholarships / assistantship to be included in margin - Margin may be brought-in on year-to-year basis as and when disbursement are made on a pro-rata basis

Security Upto Rs.4 lakhs : Co-obligation of parent/s. No other collateral Security Above Rs.4 lakhs and upto Rs.7.50 lakhs : Co-obligation of parents together with collateral security in the form of suitable third party guarantee. Above Rs.7.5 lacs : Co-obligation of parents together with tangible collateral security along with the assignment of future income of the student for payment of installments

Note
1. The loan documents should be executed by both the student and the parent/guardian as joint-borrower 2. The security can be in the form of land/building/ Govt. securities/Public Sector Bonds/Units of UTI, NSC, KVP, life policy, gold, shares/mutual fund units/ debentures, bank deposit in the name of student/ parent/ guardian or any other third party with suitable margin. 3. Wherever the land/building is already mortgaged, the unencumbered portion can be taken as security on second charge basis provided it covers the required loan amount with prescribed margin of 35% 4. In case the loan is given for purchase of computer, the computer has to be hypothecated to the Bank.

33

Rate of interest As prescribed from time to time

With effect from 11th August, 2008 as follows: Upto Rs.7.5 lakh : 12.25% Above Rs.7.5 lakh (Secured) : 11.50% Unsecured : 12.25% 1. Simple interest to be charged during the Repayment holiday/Moratorium period 2. 1% interest concession may be provided for loanees if the interest is serviced as and when debited.

Appraisal / Sanction / Disbursement The loan to be sanctioned as per delegation of powers preferably by the Branch nearest to the place of domicile of parents

Repayment Repayment holiday/Moratorium Course period + 1 year, or 6 months after

getting the job, whichever is earlier The loan has to be repaid within a maximum period of 10 years after completion of repayment holiday period.

Insurance The student borrower may be covered under the Banks insurance scheme Corp Suraksha.

Processing Charges No processing/upfront charges shall be collected on educational loan for studies in India. For studies abroad, processing charges @ 1% of total loan limit sanctioned may be collected for fresh loan. These charges are scheme specific & inclusive of applicable Service Tax. Wherever immovable property is offered as security, property valuation charges, legal opinion charges and insurance premium of immovable property will have to be borne by the applicant."

Other Conditions
a. Multiple loans

34

In case of receipt of application for more than one loan for student borrower from a family, the family as a unit has to be taken into account for considering the loan and security taken in relation to the total loan limit sanctioned, subject to margin and repaying capacity of the parent/student. b. Take over of loans from other Banks Student should avail education loan from any one Bank/branch.Take over of education loan availed with other bank is not permitted.

Co-obligan the co-obligant should be parent[s]/guardian of the student borrower. In case of

married person, co-obligant can be spouse or the parent[s]/parent-in-law

Disposal of application Loan applications have to be disposed off within a period of 7 days of receipt of application complete in all respects.

CORP PERSONAL
1. Eligibility
Permanent employees of Central / State Government Offices, Profit making Public Sector Undertakings and Public Limited Companies, Schools, Colleges, Universities and Research Institutions, Pensioners drawing pension through our Bank and individuals with income other than salary/pension

2. Purpose
To meet any genuine personal expenses relating to family functions, education, travel, marriage, medical etc.

3. Loan Amount
i) For salaried persons the maximum loan amount shall be 12 times the takehome pay, where an undertaking letter has been obtained from the employer [a] to route the salary through our Bank till the loan is closed in full or [b] to deduct and remit the loan installments to the Bank every month until closure of the loan in full. ii) For salaried persons whose salary is routed through our Bank, but where
35

no undertaking letter from employer is not available, the maximum loan amount shall be restricted to 6 times the take-home pay. iii) In case of pensioners drawing pension through our Bank, the maximum loan amount shall be restricted to 6 months' pension. iv) In case of individuals with income other than salary/pension, the maximum amount of the loan shall be 25% of the gross annual income.

4. Rate of Interest
15.25% p.a. w.e.f 11.08.2008

5. Security
Nil

6. Guarantee
Suitable Third Party guarantee to be obtained in all cases.

7. Repayment
Within a maximum period of 60 months in Equated Monthly installments. Total deductions [including the deduction towards the proposed Loan] not to exceed 50% of the take-home pay.

8. Service Charges
1.00% of the loan amount subject to a minimum of Rs.250/-

CORP FLEXI HOME LOAN

Corporation Bank launches FLEXI Home Loan
Corporation Bank has introduced Corp Flexi Home Loan a variant of the housing loan with attractive feature of Progressive Monthly Installment (PMI) ie. repayment linked to increase in future salary earnings. The scheme provides for step-up installment facility under Corp Home Scheme. The CorpFlexi scheme is offered with two options. Option 1: The loan shall be considered as per applicants normal eligibility with a provision to pay lower installments initially (70% of the normal EMI) and
36

installments are stepped up in the latter part of the repayment period. Option 2: The borrower can opt for higher quantum of loan (130% of eligible amount under the normal scheme) as per the present income criteria with a provision to pay the installments based on current income initially and to gradually increase over the latter part of repayment period. No collateral securities other than mortgage of the house property is insisted upon in the normal course. The loan may be availed for construction of a new house/flat, purchase of readybuilt house/flat, repairs, renovation or extension of existing house/ flat and foreclosure of existing housing loan liability with a bank or housing finance agency where the balance repayment period is 15 years or more. The loan amount depends on the repayment capacity of the applicant, which is normally considered at 40% of the net income in case of salaried persons with net annual income of upto Rs. 2 lakhs and at 50% of net income in cases of persons with net annual income exceeding Rs.2lakhs Maximum loan amount, subject to income and repayment capacity is upto Rs.100lakhs a Metro/Port Town centres, Rs.50.00 lakhs at Urban Centre and Rs.25 lakhs at Semi Urban & Rural Centres and depends on location of the house/flat. The scheme is highly suitable for those in the early stage of their careers looking forward to progressive increase in their income in the years to come. The rate of interest, prepayment charges, processing charges, margin, security, and other terms and conditions are as applicable to CHome Loans. CorpFlexi which provides for repayment in progressive monthly installments (PMI) of increasing amounts is the ideal scheme for the young people in the early stages of their careers who expect substantial increase in income during the course of their employment. The Bank arranges insurance cover under Corp Jeevan Griha Raksha Scheme to the borrower in association with LIC of India. The one time premium payable to LIC has to be borne by the Borrower and will be financed by the Bank as part of the project cost, if needed.

CORP MITRA LOANS

Loans Lending of funds to the constituents, mainly traders, business and industrial enterprises, constitutes the main business of the banking company. The major portion of a banks funds is employed by way of loans and advances, which is the most profitable employment of its funds. The major part of banks income is earned from interest and discount on the funds so lent. The business of lending,
37

nevertheless, is not without certain inherent risks. While lending his funds, a banker, therefore, follows a very cautious policy and conducts his business on the basis of the well-known principles of sound lending in order to minimize the risks.

The Purpose of Loans

While lending his funds, the banker enquires from the borrower the purpose for which he seeks the loan. Banks do not grant loans for each and every purposethey ensure the safety and liquidity of their funds by granting loans for productive purposes only. For meeting working capital needs of a business enterprises .loans are not advanced for speculative and unproductive purposes like social functions and ceremonies or for pleasure trips or for the repayment of a prior loans for capital expenditure for establishing business are of long-term nature and the banks grant such term loans also. After the nationalisation of major banks loans for initial expenditure to start small businesses, traders, and industries are also given by the banks.

Loan System
Under the loans system, credit is given for a definite purpose and for a predetermined period. Normally, these loans are repayable in installments. Funds are required for single non repetitive transaction and are withdrawn only once. If the borrower needs funds again or wants renewal of an existing loan, a fresh request is made to the bank. Thus, a borrower is required to negotiate every time he is taking a new loan or renewing an existing loan. Banker is at liberty to grant or refuse such a request depending upon his own cash resources and the credit policy of the central bank.

CORPMITRALOANS
There are lots of loans in the bank.there are corp personal, corp site(CCPL)loan for application money,corp site (CCPL) loan for purchase of allotted site/plot, corp home scheme, corp flexi home loan, corp mortgage, corp consumer scheme,corp byte, corp mitra scheme, corp mitra gold, corp plus scheme,corp vidya scheme,corp mobile scheme corp cash demat scheme, corp mahila gold,corp professional scheme, corp meditech scheme,corp vyapar, corp rental scheme. So that is the loans which are provided by corporation bank. But here is difference between generic loans and corp mitra loans because every bank follows different method for their loans procedure.

38

Corporation bank is committed with LIC so agents of LIC.so all the confirmed employees/executives/ officials of the LIC of India,LIC housing finance ltd.,LIC mutual funds and other insurance companies under public sector and their subsidiaries whose salary is routed through our bank. So in corporation bank loan procedure fulfil in 4 stages. First of all 1. Firstly a check list is given to the applicant who apply for the loan Check list is the list of all things which are necessary for the applicant .in this all requirements or formalities are mentioned. 2. Secondly after read out this check list or according to this check list which are necessary papers applicant collect this and submit to the asset general manager (AGM). The AGM check it and verify all the paers and signed it. 3. thirdly after collecting the all verify papers ,that papers are send to the retail hub , then retail hub decide that our bank will give the loan to that applicant or not. RETAIL HUB is a branch of corporation bank which is situtated in bikhaji gama place in new delhi. That branch is specially for handle thaqt type of situation .a retail hub is decide that they give loan to that person or not. 4. After this if retail hub permits that, then bank give loan to that applicant. Firstly a applicant should have a a/c in this bank, after this bank transwer that amount which is customer demand. So this procedure complete in that 4 stages. But here is new thing in the loan. In generic we know about that when we take a loan from the bank then we have to submit registries or something like that, but in case of corpmitra loans applicant have to mentioned a gurantor name and also his income proof and some other formalities. If applicant will never return the amount of loan in that maximum period then his gurantor is fully responsible for his amount. Just take a look on corpmitra vidya scheme

Eligibility - applicant should be an Indian national and secured admission to

professional /technical course through entrance test/ merit based selection process in India or abroad. Eligible course:(A) Studies in India Graduation courses: - B.A, B.Com, B.Sc. Post graduation courses: - masters and phd. ICWA, CA, CFA, other courses leading to diploma /degree conducted by colleges /universities approved by UGC/GOVT.,/AICTE/AIIMS. (B) Studies in Abroad
39

MCA, MBA, MS, CIMA from London, CPA from USA.

Expenses eligible for finance - fee payable to college /school /hostel/purchase

of books /equipments/instruments/uniforms. Caution deposit/refundable deposit supported by bills. Travel expenses, passage money for study abroad. Any other expenses required to complete the course like study tours, project work .thesis.

Quantum of finance - need base finance subject to repaying capacity of the

parents /student with the following ceiling:(i) Students in India Rs.10 lakhs (ii) Students in abroad Rs 20 lakhs

Margin - up to Rs 4 lakhs margin is nil.

Above Rs 4 lakhs studies in India:-5%, studies in abroad -15%

Security - upto Rs 4lakhs no security

Above Rs 4 lakhs and upto 7.5 lakhs collateral in the form of satisfactory third party gurantee.

Interest - as applicable from tme to time Repayment holiday - course period + one year OR 6 months after getting the
job .whichever is earlier.

Repayment - the loan to be repaid in 5-7 years after commencement of

repayment.

Corp vidya checklist 1) kyc compliance & attestation certificate. 2) Due diligence report and recommendation of branch. 3) Course & institution whether approved? 4) offer/admission letter. 5) Fee structure and laps entry 6) Copy of prospectus. 7) Previous qualification marksheet/pass certificates 8) Copy of pass port/visa 9) Chain of documents of security offered

40

10)itr,computation of income, pay slips /p&la/c b/s of co applicant &guarantor. 11) Net worth statements duly certified by branch /c.a. 12) Bank statements for past six months of co applicant, guarantor through which salary is routed. 13) Repayment period, holiday period sought /recommend. 14) Place of domicile nearest to branch. 15) One of the parents to be co-applicant. 16) Loan details of applicant/co-applicant/guarantor. 17) If employed, noc/permission/registration letter. 18) Justification for the gap between the least qualifying year and current course. CORP MORTGAGE - LOAN AGAINST PROPERTY 1. Eligibility
Individuals in the age group of 18 - 60 years owning residential / commercial property [land and/or building] and who are Income Tax Assesses. In addition to Individuals, Proprietorship concerns, Partnership Firms & Companies may be considered for financing under the scheme, provided they are IT assesses. NRIs also may be financed under the scheme. Salaried Persons with minimum net monthly income of Rs.20, 000/- & others with minimum net annual income of Rs.2, 50,000/- are eligible for loan under the scheme. The income of close relative may be added, if he/she is a coapplicant. Where the property is in the name of a close relative, with/without income, he/she must join as co-applicant.

2. Purpose
To meet personal/domestic expenses & business requirements.

3. Nature of Facility
Loan shall be extended only as a running account in the form of Overdraft limit repayable on demand subject to annual review/renewal.

4. Loan Amount
Minimum loan under the scheme shall be Rs.2 lakhs per application Maximum loan under the scheme shall be Rs.5 lakhs for Rural & Rs.10 lakhs for Semi Urban, & Rs.25 lakhs for Urban, Metro, & Port Town places.
41

The annual EMI (in respect of all loans including the proposed loan) shall not exceed 50% of Annual Net Income.

5.

Margin
50% of the market value of the Property Mortgaged [As per the latest valuation report, not older than 6 month's, from the Approved Valuer of the Bank.]

6. Rate of Interest
For all tenors 15.25% p.a. with effect from 11.08.2008

7. Security
Equitable Mortgage of immovable property. Note : In case the applicant or his/her spouse has availed housing loan with the Bank, continuing security of property already mortgaged shall be obtained by maintaining not less than 25% margin on the value of the house property for the outstanding balance in the Housing Loan and 50% towards proposed Corp Mortgage Loan.

8. Guarantee
Not Mandatory

9. Repayment
Loan shall be in the form of running account repayable on demand.

10.

Service Charges CREDIT CARD CorpBank launches CorpBank International Credit Card.

1.00% of the loan amount sanctioned.

Corporation Bank is pleased to inform the introduction of its own Credit Card facility. The Corp Bank International Credit Card has been specially designed taking into account the conveniences and privileges you are used to. It has been our continuing endeavor to always provide the best of services and provide remarkable benefits and thus take care of your needs. In addition to the various services available from Corporation Bank, you will also have access to the benefits, privileges and extensive reach of the global VISA network.

42

Further, CorpBank Credit Cards issued during the first year are Lifetime free thus ensuring that you do not have to pay any annual / renewal fee for the Card. The CorpBank International Credit Cards are offered to our customers maintaining relationships with the Bank and you can apply for the same through the Branch where you are maintaining your account. You can also download the application form from our website and submit the form with the relevant documents to the branch where you are maintaining your account

DEBIT CARD Corp Convenience - International Debit cum ATM Card from Corp Bank
Corp Convenience - a whole new world of convenience Corp Convenience (International Debit cum ATM Card) is like an extension of your bank account that you can carry on your person, thus giving you complete and instant access to the money in your account without the peril and hassles of carrying cash. It combines the acceptability of a credit card with the prudence of an ATM card. With your Corp Convenience International Debit cum ATM Card, you can withdraw cash from any VISA ATM or make payments for purchases at any VISA Merchant establishments across the world. Benefits & Features 1. Transaction Limits: Your Corp Convenience card can be used to make cash withdrawals from ATMs upto Rs 15,000 per day and/or purchases from Merchant Establishments upto Rs 25,000 per day 2. All transactions are debited online to your account linked to the card 3. Access your bank account from over 920+ Corp Bank ATMs, more than 18,000 VISA ATMs and over 320,000 merchant establishments in India. 4. Internationally accepted at over 10 lakh VISA ATMs and 24 million merchant establishments. For international transactions, you can draw cash in local currency while your account will be debited in Indian Rupees. 5. Every purchase and ATM transaction appears in your passbook / statement of accounts, including the date, place and amount so that you can track your spending. 6. Limited lost card liability: Once the loss or theft of Corp Convenience Card is reported to the bank/ VISA after completing the necessary formalities, the liability of the customer will be fully covered against any further fraudulent transactions done through the card.

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SAVINGS BANK ACCOUNT

These accounts are designed to help the individuals (personal customers) to inculcate habit of saving money and to meet their future requirement of money. The amounts can be deposited / withdrawn from these accounts by way of cheque/withdrawal slips. It helps the customers to keep minimum cash at home besides earning interest. Savings Bank accounts are very popular. These accounts can be opened by eligible person/s and certain organization/agencies [as approved by the Reserve Bank of India (RBI)].

Requirements for Opening Savings Bank Account

1. Introduction For opening of Savings Bank account, we require the introduction. We accept introduction from a) Existing Account with satisfactory dealings for 6 months. b) Any person who is not an account holder but is well known to the Bank such as a Corporator, MLA, MP etc. c) Any staff member of the Bank 2. Introduction by Documentary Evidence If introduction by an existing account holder/person known to the Bank cannot be provided, we may open account with self introduction based on documents. In such cases, for establishing identity, any one of the following documents may be submitted: a) Employee ID Card b) Voters Identity Card c) Passport d) PAN Card e) Credit Card with photo 3. For establishing proof of current address any one of the following documents may be submitted: a) Electricity Bill b) Telephone Bill c) Copy of LIC premium paid receipt d) Any Credit Card statement
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e) Letter from Employer 4. The Bank is required to obtain two recent photographs of the person/s opening the account, as per RBI directives. 5. The Bank is required to obtain Permanent Account Number (PAN) or General Index Register (GIR) Number or alternatively obtain declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the person/s opening the account. 6. The account holder is required to maintain certain minimum balance in the account, as specified by the Bank from time to time, separately for computerized and non-computerized branches and also depending on, whether the account holder wants to avail of the cheque book facility or not. Non-compliance of this would attract service charges. Interest at 3.5% p.a. is presently paid on half yearly basis depending on minimum balance between the 10th day and last day of the months, provided it works out to minimum Re.1/=. 7. Cheque, dividend warrants drawn in the name of the account holder/s will only be collected through this account. Financial instruments endorsed in favor of the account holder/s (third party) will not be collected through Savings Bank account.

CURRENT ACCOUNT
Current accounts can be opened by individuals, partnership firms, private and public limited companies, HUFs/specified associates, societies, trusts, etc. As required by law, while opening this account we will satisfy ourselves about the identity, including verification of address, of a person/s seeking to open an account, to assist in protecting the prospective customer/s, members of the public and ourselves against fraud and other misuses of the banking system.

Requirements For Opening Current Account

1. Introduction For opening of Current Account, we require the introduction. We accept introduction from: a) Existing Account Holders with satisfactory dealings for 6 months. b) Any person who is not a account holder but is well known to the Bank such as a Corporator, MLA, MP etc.
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c) Any staff member of the Bank. 2. The Bank is required to obtain two recent photographs of the person/s opening/ operating the account, as per RBI directives. 3. The Bank is required to obtain Permanent Account Number (PAN) or General Index Register (GIR) Number or alternatively obtain declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the person/s opening the account (i.e., including partners of Registered/Unregistered partnership as also Registered/Incorporated bodies/companies). 4. The Bank will provide to the prospective customers details of the documents, required for identification of the person/s opening the account in addition to a satisfactory introduction. Documents normally accepted are the recent gas/ telephone/electricity bill or voter's identity card or driving license or passport. 5. Minimum balance as stipulated from time to time will be required to be maintained. 6. No interest is paid on credit balances kept in current account. 7. For opening special types of current accounts like for Executors, Administrators, Trustees, Liquidators, etc., the Branch Manager may be contacted who will help in opening these types of accounts. 8. As per RBI Directive, the applicant (i.e., account opener) should declare in the account opening form or separately that he is not enjoying any credit facility with any Bank and if he does enjoy any facility/facilities he should declare full particulars thereof indicating the name of the Bank and name of the branch wherefrom he has availed these facilities.

TERM DEPOSIT ACCOUNTS

Bank has tailored various deposit schemes to suit the needs and expectations of investing people in every walk of life. Our Bank is offering the following term deposit schemes to suit the requirement of different sections of the society like: Fixed Deposit, Kshemanidhi Cash Certificate, Money flex deposit, Continuous deposit, Ready cash deposit, Recurring deposit, Janatha deposit, Corpclassic deposit.

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Branch staff shall welcome you to seek more details and shall also be glad to assist in the area of investment in various deposit schemes vis--vis your requirement. Term Deposit accounts can be opened by individuals, partnership firms, private and public limited companies, HUFs/specified associates, etc.

Requirements for Opening Term Deposit Account

1 Introduction For opening of Term Deposit account, we require the introduction. We accept introduction from: a) Existing Account Holders with satisfactory dealings for 6 months.. b) Any person who is not a account holder but is well known to the Bank such as a Corporator, MLA, MP etc. c) Any staff member of the Bank 2 Introductions by Documentary Evidence If introduction by an existing account holder/person known to the Bank cannot be provided, we may open account with self introduction based on documents. In such cases, for establishing identity, any one of the following documents may be submitted: a) Employee ID Card b) Voters Identity Card c) Passport d) PAN Card e) Credit Card with photo 3. For establishing proof of current address any one of the following documents may be submitted: a. Electricity Bill b. Telephone Bill c. Copy of LIC premium paid receipt d. Any Credit Card statement e. Letter from Employer

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4. The Bank is required to obtain two recent photographs of the person/s opening the account, as per RBI directives if the deposit is more than Rs.10, 000/5. The Bank is required to obtain Permanent Account Number (PAN) or General Index Register (GIR) number or alternatively obtain declaration in Form No. 60 or 61 as per the Income Tax Act (vide Section 139 A) from the person/s opening the account. 6. Premature withdrawals are allowed, unless specified otherwise, at the rate of interest applicable for the period for which the deposit has run or the contracted rate whichever is lower, subject to penalty, if any, prescribed by the Bank. No interest will be paid on premature withdrawals of deposit which has remained with the Bank for less than 15 days, for the present and as decided by RBI from time to time. 7. Generally loans/overdrafts against deposits are allowed except on Certificates of Deposit (CD). Such loans are sanctioned by charging interest at rates directed by RBI from time to time or as prescribed by the Bank. 8. Deposits are renewed by the Bank on due dates on request. As a measure of good customer service, the Bank may intimate the depositor in advance regarding date of maturity. 9. Interest on deposits is payable either monthly at discounted value or quarterly or compounded quarterly (i.e., reinvestment of interest) or on the date of maturity at the option of the depositor as applicable under particular deposit scheme. 10. Interest on overdue deposit is paid if the deposit is renewed, as decided by the Bank from time to time. 11. Interest on bank deposits is exempt from income tax up to a limit specified by Income Tax authorities from time to time. 12. Presently, if the total interest on deposits, per depositor, per branch, per financial year exceeds Rs.5,000/=, the same is subject to Tax Deduction at Source (TDS) at the rates stipulated by the Income Tax Authorities. 13. The depositor may furnish declaration in Form No. 15G preferably at the commencement of the Financial Year for receiving interest on deposits without deduction of tax.

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14.

The

Bank

will

issue

TDS

Certificate

for

the

tax

deducted.

15. INTEREST ON DEPOSITS - The Bank pays interest on deposits as per various deposit schemes. Interest rates are revised from time to time and made known to the public. Revised interest rates are applicable only to the renewals and fresh deposits while existing deposits continue to earn interest at the contracted rate till maturity.

CORP VAULT
The facility of Corpvault is an ancillary service offered by the Bank. The Bank's branches offering this facility will indicate/display this information. The major aspects governing the services are: 1. A corpvault may be hired by an individual (not minor), firms, limited companies, specified associations and societies etc. 2. Nomination facility is available to individual hirer of corpvault if in single name or if joint operation (upto 2 nominees only). 3. Loss of key should be immediately informed to the branch. 4 .Corpvaults are available in different sizes. 5. Corpvaults are rented out for a minimum period of one year. Rent is payable in advance. In case of overdue rent, the Bank will charge penalty as decided from time to time. 6. With standing instruction, the rent may be paid from the deposit account of the hirer. 7. The Bank will hire out corpvault only to properly introduced customers on payment of advance rent as per norms of the Bank. 8. The Bank reserves the right to break open the corpvault if the rent is not paid inspite of giving notices as per the Bank's rules and recover charges thereof. 9. The hirer is entitled to operate the corpvault 12 times in a quarter without payment of additional service charge.
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10. Rent payable is based on the size of the corpvault, demand for the corpvault and the location of the branch. 11. We do not insist on deposits as a precondition for allotment of lockers.

Marketing of Banking Products and Services

In olden times before the start of banking reforms there was almost no private bank or foreign except some having branches in big cities having no involvement of public banking. Now ,the time has changed. There have been lot of private and foreign banks operating in India giving tough competition to public sector or nationalised banks. These banks are providing good services and banking from computer and mobile phone. In this scenario nationalised banks have also started marketing activities to fight with the ongoing competition. Corporation Bank is no foreign to these developments. It has also developed its marketing department to sell its financial products and services. It has invented new kinds of accounts and facilities to rope in new and hither to untouched people. The older customers are being given good facilities with no or minimal charges in comparison to other private and foreing banks. In our summer vacation we had been selected as trainee in marketing department of Corporation bank for 2 months. During this period we had been given some financial products and services which we were supposed to market and popularise. We had been given proper training for all these products and services. The area selected for our functioning had been delhi and NCR region. The financial products and services which we marketed are being listed out as below:1. savings bank account 2. new gen savings bank account 3. current account 4. sms banking 5. internet banking 6. credit/ debit card 7. fixed deposit 8. other allied services

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Our team leader, a banking personnel charted out different plans, programmes, strategies and sent us in different areas to meet people and to know their banking habits and level of satisfaction with the present banks. We visited schools, shops, hospitals, small and medium enterprises etc. and talked with them for their banking needs and satisfactory level with the present banking. We told them about the financial products and services of Corporation bank and better services in comparison to other banks at almost no extra or minimal charges. We made them aware of modern banking and the contribution of Corporation bank towards it. We showed them the modern and better functioning of Corporation bank and how the bank may assist the growth in their businesses, lives etc.. we presented the network of Corporation bank and its atm centres before them. We also told them about Rs.100 balance student account with all the facilities. We also popularised SMS banking and internet banking facilities. Consequent upon our persuasion and presentation. We had been successful to a large extent. The people agreed with us and many of them opened their accounts with corporation bank branches. Below are the details of the targets achieved during our training:Type of financial product 1. Saving bank account 2. New gen saving account 3. Current account 4. sms banking 5. Internet banking target achieved 54 800(approx.) 20 150 80

We now, conclude that globalization of Indian economy has given tough competition to every bank and marketing has become a necessity to excel in the field.

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CUSTOMER SATISFACTION SURVEY

That survey specially for this purpose to find out that what services our corporation bank is provided to our customer,are they satisfied with that or not . Prof. kalian swarup, dean, post graduate programme( strategic planning, management& control) from NIBM(national institute of bank management) pune. Corporation bank meets with the head of the NIBM and after their meeting the result that comes a customer satisfaction survey. That survey in the randomly selected in 7 branches of corporation bank. That are, Cannaught Circus, Paschim Vihar, Vasant Vihar, Lakshmi Nagar, Preet Vihar, Rajendra Place, Sarita Vihar. That survey is done under by the chief manager (Mr.R.K Verma) of corporation bank. Mr.Kalyan Swarup & Mr.R.K Verma selected three trainees for this customer satisfaction survey. I am including my personal experience in this, because I was among of those three trainees. In that survey we have to ask to our routine customer that they are satisfied with corporation bank services or not. In this survey we have to ask that about A) Location &accessibility of this branch B) Speed and efficiency of services 1) Cash transactions 2) Getting a cheque book 3) Getting the passbook updated 4) Obtaining a demand draft 5) Credit of local cheque 6) Credit for outstation cheque 7) opening/closing/renewal of term deposits a/c

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8) Opening of an a/c (sb/ca) 9) Operation of locker C) Employee responsiveness 1) Feeling of being welcomed in the branch 2) Getting attended promptly at the counter 3) Advice and guidance from officials when needed 4) Advice and guidance from any officials on his own D) Customer orientation at the branch level 1) Sitting arrangements for waiting customers 2) Ambience and overall attractiveness 3) Arrangements for receiving complaints/suggestion 4) Display of interest rates and services charges E) Administrative and supervisory effectiveness 1) Availability of forms for transactions 2) Availability of brochures of schemes 3) Acknowledgement of cheque received at the branch 4) Immediate credit of outstanding cheque up to Rs 15,000, if opted for 5) Giving interest in case of delay in collection of cheque/drafts/instruments. F) New product and services 1) Anywhere banking 2) debit/atm card 3) Internet banking 4) RTGS/NEFT 5) demat a/c 6) Mutual funds 7) Insurances 8) Credit card 9) sms banking So that type of question we have to ask to that customer, and cover all the age group like that, 18 to 21, up to 30, up to 40, up to 50,,and also senior citizens. In this there should be covered youngsters, gents, ladies, senior citizens.

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In that survey we met with lots of people who have many complaints and some persons are that also who havent any complaints. Some persons facing different problems in that branch like their lighting problem, cooling problem. Computer problems, etc. So a bank should do that type of survey to improve the condition of bank. That will help to that bank in their growth and progress.

Market Shares Companies Insurance companies Market share (%)

HINDUSTAN LEVERS RELIANCE INDUSTRIES HERO HONDA BPCL MARUTI UDYOG LTD. CEAT LTD. CADILA PHARMACEUTICALS CROMPTON GREAVES CORPORATION BANK

7.12 4.18 3.05 1.75 1.72 1.47 1.33 1.11 1.00

Market share of private insurance companies

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Name of companies

Corporation Bank is a pioneer public sector bank in cash management services ,having entered the arena, way back in1991.today,it has 1600 active clients ,including blue chip companies, for whom the bank moves funds of Rs.1.25 lac crores annually. The bank has set up 18 exclusive specialized outlets all over the country for client servicing. There is a centralized hub at banglore, which is the heart of collection and payment services. Some of the leading clients who enjoy the exclusive services from the bank are Hindustan levers, reliance industries, hero Honda, Pcl,Maruti Udyog Ltd.,Ceat Ltd.,Cadila Pharmaceuticals,Crompton Greaves, Videocon International Ltd.,MRPL(ONGC Ltd.),Bajaj Auto Finance Ltd., Tide Water Oil Co. Ltd. And transactional services, foreign exchange and cash management etc. the product offering are suitably structured taking into account a clients risk profile and specific needs. based on our superior product delivery ,industry benchmarks service levels and strong customer orientation , we have made significant inroads into the formal banking consortia of a number of Indian companies. The bank has devised specific products targeted at corporate clients like term finance/CAPEX financing ,at user friendly terms, working capital/ bill finance, foreign currency loans linked to LOBOR, corporate loans, to meet the emergent requirements ,non-fund limits,viz. letter of credit, bank guarantee and derivatives are also available.
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Corporation bank Hindustan lever Hero honda Maruti udyog Reliance Crompton bpcll cadila Ceat

8 7 6 5 4 3 2 1 0

Series1

FINDINGS
1. General public usually refer to their friends and business class refer to their
CAs or sometimes prefer banc assurance.

2. In spite of taking the convenient route such as online banking, general

public in India still prefers to deposit and withdrawal amount through agents.

3. Corporation bank now try to aware people about bank a/c facility and also
aware student with the facility of new gen a/c scheme that is specially for the student

4. The main reason for investing is to save tax but the other reason may be life
security or future benefits.

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5. Generally, bank provided more facility like sms banking, credit card facility
on new scheme, RTGS facility, online facility, etc. Brand is the main basis for people while investing in insurance sector followed by service and growth.

6. One of the factors responsible for low market share is poor service provided
by the company.

7. The main reason for less market share is poor promotional activities.

LIMITATIONS
1. Only those respondents were selected who have an account in Corporation
Bank.

2. The study is limited to a sample size of 40 people because it was hard to find
educated people or people who had taken loan from bank.

3. The respondents have been chosen from Corporation Banks branch office. 4. Only those respondents have been deliberately chosen who have an account
in Corporation Bank.

5. The sample size is not sufficient to represent the whole population. 6. The results arrived at are not universally applicable as some of the
respondents were biased in their answers.

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7. Time for conducting research was very less. 8. Most of the time people were busy and were able to provide a small amount
of time so they might not have been able to give exact figures.

9. Study is limited up to the various area of South Delhi. 10. No tools for cross checking of the facts and figures were employed.

RECOMMENDATIONS
1. Corporation Bank should focus more on advertisement and other promotional
activities.

2. Corporation Bank should increase the number of sales personnel to make the
distribution better.

3. Corporation Bank should pay more attention towards services provided to

customers.

4. The market share of corporation bank can be increased by giving more stress
on promotional activities such as strong advertisement, increasing the number of sales executives and providing better after sale services.

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CONCLUSION
1. The customers are satisfied with the services offered by Corporation Bank

2. The people recommend this bank to others and the majorities who recommend this bank fall in the category of shop level vendor. 3. The customers feel that the repayment terms are satisfactory. 4. The majority of the population believed that the interest rates charged are high. 5. The time consumption was not too high though there can still be some improvements.
6. The majority of customers who have account in the Corporation Bank use

the ATM or debit cards of Corporation Bank.

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7. The customers are using these debit cards to a great extent.

8. The customers are not purely satisfied by the services offered by

Corporation Banks debit card. 9. Not many customers would prefer Debit card of any other bank.
10. There existed a group that felt the desire for some more facilities by the

debit card.

ANNEXURE 1
Q.CUSTOMERS ARE SATISFIED WITH THE SERVICES OF THE CORPORATION BANK? YES NO Q. WHICH TIME HORIZON YOU PREFER FOR LOAN? SHORT TERM LONG TERM Q. WHAT ARE THE FACTORS THAT INFLUENCE YOU TO TAKE LOAN FROM CORPORATION BANK? BRAND GROWTH SERVICE
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Q. ARE YOU SATISFIED WITH THE SERVICES PROVIDED BY CORPORATION BANK? YES NO Q. IF NOT SATISFIED, WHERE THE BANK IS LACKING? NO PROMOTIONAL ACTIVITIES LESS DISTRIBUTION CUSTOMER SERVICES Q. WOULD YOU LIKE TO TAKE LOAN FROM THIS BANK? YES NO Q. WHAT ARE THE FACTORS YOU CONSIDER MAY BE HELPFUL IN INCREASING THE SALES OF CORPORATION BANK? ADVERTISEMENT DISTRIBUTION CHANNELS AFTER SALE SERVICE

BIBLIOGRAPHY

1. http://www.corpbank.inl (visited on 10 August 2008) 2. http://corpbank.in/asp/0100text.asp?presentID=57&headID=19l

( visited on 16 August 2008)

3. http://business.mapsofindia.com/banks-in-india/corporation-

bank.html( visited on 10 August 2008)

4. http://en.wikipedia.org/wiki/Corporation_bank ( visited on 10 August

2008)

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5. http://finance.indiamart.com/investment_in_india/fact_files_india.html( v

isited on 10 August 2008)

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