FACULTY OF INFORMATION MANAGEMENT UNIVERSITI TEKNOLOGI MARA KELANTAN SCHEME OF WORK (RANCANGAN KULIAH) (Semester Mei - September 2011)

PROGRAMME COURSE CREDIT HOUR SEMESTER SYNOPSIS: This course is designed to provide students with the theory and practical related to maintaining the personal computer. It is extensively discusses on PC architecture, communication, and PC troubleshooting. The student will taught more advance about maintenance of the system in order to enhance the knowledge and skills. COURSE OUTCOME: At the end of the course, students should be able to: i. ii. iii. iv. Configure (Hardware & Software) the PC and how to troubleshooting and overcome the problems. Describe and identify the Operating System environment and its architecture. Describe and setup network difference type of network. Prepare, support and maintain the ICT system.

Diploma in Information Management IMD251: IT MAINTENANCE & SUPPORT SERVICE II 3 4

COURSE EVALUATION: Course Work 1. Final Test 2. Quiz 3. Project (Individual & Group) Total course work Total Marks Percentage 40% 10% 50% 100% 100%

REFERENCES: Jean Andrews. 2007. A+ Guide to Managing and Maintaining Your PC. 6th Ed. US. Thompson Course technology. Andy Rathbone. 1995. Upgrading & Fixing PCs for Dummies. 2nd Ed. US. IDG Books Worldwide. Inc. Stephen C. Rood. 1996. Computer Hardware Maintenance. An IS/IT managers Guide. US. Butterwork-heinemann. The PC Guide. www.pcguide.com Ghazali Osman and Mohamad Rahimi Mohamad Rosman. 2009. IT Maintenance & Support Service II Module. NOTES http://www.kelantan.uitm.edu.my/IS110 LECTURERS: 1. Mohamad Rahimi Bin Mohamad Rosman Web: http://rahimi.uitm.edu.my Email: rahimimr@kelantan.uitm.edu.my Room No: D317 / A101 (019-9891306)

WEEK

CHAPTER/TOPIC 1 Understanding and managing memory 1.1 System memory 1.2 Physical memory 1.3 Virtual memory 1.4 RAM drive 2 System resources 2.1 Types of system resources 2.2 Logical devices 2.3 How hardware and software works together 3 System resources (Cont.) 3.1 System configuration 3.2 Resource conflicts and conflicts resolution 3.3 Plug and play

ASSESSMENT

4 Electricity and Power Supplies 4.1 Basic Electricity Supplies 4.2 Problem with the Power Supply 4.3 Surge Protection and Battery Backup

Quiz 1: 10% [Covered from Week 1 Week 3]

SEMESTER BREAK

5. Understanding Windows NT

WEEK

CHAPTER/TOPIC 5.1 Windows NT Environment 5.2 Installing Windows NT 5.3 Configuring the Windows NT Environment 5.4 Managing System Policies 5.5 Managing File System 6.6 Managing Partitions 6.7 Supporting Applications 6.8 Windows NT Networking Environment 6.9 Windows NT Network Services 6.10 Windows NT Boot Process 6.11 Troubleshooting Resources 7 Networking Fundamentals 7.1 Overview of OSI Layer Network Model 7.2 Networking Hardware 7.3 Installing NT 2003 Server Practical Test 1: Network Cabling Networking Fundamentals (Cont.) 7.4 Internet 7.5 Connection to the Internet 7.6 IP Address 7.7 Domain Name 7.8 Domain Name Resolution 7.9 TCP/IP Configuration

ASSESSMENT

Project 1 (10%)

10

WEEK

CHAPTER/TOPIC 8. Communication over phone lines a. Communication layers b. Modem i. Features ii. Installation 9. Troubleshooting fundamental a. Hardware problem b. Software problem c. Printer problem d. Computer Infestation 10. Working With Command Line Interface a. Fundamental syntax b. Working with Files PRESENTATIONS FINAL TEST

ASSESSMENT

11

12

13

[Group Project Submission]

14 15 Important dates Assignment Submission Quiz Final Test

Group Project (30%) Final Test (40%) [Covered from Week 1 12]

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Notes:
Project 1(a) (individual): Network cabling practical works: Student has to produce straight and cross cables using the following network tools: UTP CAT5 RJ45 RJ45 Clamp Project 1(b) (individual): Student has to write a report (not more than 4000 words) from the previous academic visit based on the following requirements: i. Introduction ii. Programme Schedule iii. Discussions of Programme iv. Lessons Learned (Strengths & Weaknesses) v. Conclusion vi. Appendix (Attached the relevant photographs) Project 2 (Group 3 persons/group): Students are required to design a multimedia application for e-learning using Macromedia Director & Flash about troubleshooting of any PC components based on the following requirements: i. ii. Abstract & Keywords Introduction Contents: Problems Detection (Included the relevant photographs) Troubleshooting Solutions (Included the relevant photographs) Interactive Quiz (Q&A) Conclusion Bibliography (APA Citation Style) (At least 5 references)

iii.
iv. v.

vi.

To obtain extra marks, please consult your lecturer frequently. Dont copy and paste. Mark will be deducted for plagiarism. The final project must be submitted on week 13 (softcopy and hardcopy). Otherwise, your final project will be rejected and you will get 0 mark.

UNIVERSITI TEKNOLOGI MARA KELANTAN SEMESTER JAN APRIL 2011 IMD251: GROUP PROJECT CONSULTATION GROUP PROJECT CONSULTATION FORM TITLE: GROUP: A / B / C / D / F /G /H / I Group members: 1. .. 2. .. 3. .. DATE REMARKS SUPERVISOR SIGNATURE

This form must be enclosed with your report. Each group is entitled to consult supervisor at least four (4) times during the semester. Your assignment will be rejected if you failed to comply.

UNIVERSITI TEKNOLOGI MARA KELANTAN SEMESTER JAN APRIL 2011 IMD251: GROUP PROJECT Project Evaluation Scheme Group: Group members: 1. .. 2. .. 3. .. 1 Descriptions Report(35 marks): 1. Format & Content a. Abstract & Keywords b. Contents: i. Introduction ii. Problems Detection (Included the relevant photographs) iii. Troubleshooting Solutions (Included the relevant photographs) iv. Storyboard v. Interactive Quiz (Q&A) vi. Conclusion c. Bibliography (APA Citation Style) Total: 2 Presentation (10 marks): 1. Group participation 2. Good understanding and explanations 3. Answer all questions clearly and confidently Total: 3 Formatting (5): 1. Writing format Total: Grand Total /5 /5 /2 /4 /4 /10 /10 /4 /3 /3 /35 /5 /3 /5 Marks

/2

/50
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Submit this form before 20 January 2011

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