Terminal 5 Departures Level

Shopping, eating and services

Public areas Passenger areas Before/After Security Escalator Lift Passenger Lounge/Seating area Security/Passport Control Toilets Female Toilets Male
1 2 3 4 5 6 7 19 20 14 15 16 22 23 24 Check In 25 21 26 27 29 26

Eating & Drinking

8 10 9 11 12 11

Caff Nero Carluccios Giraffe Gordon Ramsay Plane Food Huxleys Wagamama 5 Tuns Pub & Kitchen

1 14 12 29 9 28 32

13

28

Check In

Shopping
Duty Free World Duty Free Fashion and accessories Accessorize Harrods Department Store Technology/Entertainment Best of the Best Dixons Dixons Add HMV Sony Vodafone Travel essentials and souvenirs Boots Boots Glorious Britain Rolling Luggage WHSmith WHSmith WHSmith 27
30 31 32

6 26

Check In

Services
Currency & ATM Thomas Cook and ATM Thomas Cook Thomas Cook and ATM Thomas Cook and ATM Travelex Travelex and ATM Travelex 3 10 16 25 7 19 33

33 34 35 36

37

13 21 23 22 11 4

1st Check In

5 24 35 34 15 20 36

Customer Services & Information Excess Baggage 30 HM Customs VAT Exports 31 Internet Internet

Passenger Lounges by invitation only

British Airways Galleries Lounge North British Airways Galleries Lounge South 8 37

HeathrowT5 v.1.2 03/2009 2009 BAA Airports Limited

3www.heathrowairport.com

Terminal 5 Gate Level

Shopping, eating and services
Passenger areas Escalator Lift Passenger Lounge/Seating area Toilets Female Toilets Male Childrens play area
4 3 3 To additional Departure Gates 1 2 5 6 8 12 13 14 15 16 17 9 10 11 7 8 18

Eating & Drinking

Bagel Street Caviar House Seafood Bar EAT ITSU J D Wetherspoon The Crown Rivers Pret A Manger Starbucks V Bar 2 45 35 46 3 8 18 44

19 20 21 23 22 24 25 26 29 35 27

Shopping
Fashion and accessories Accessorize Bvlgari Coach Dior Gucci JD Kurt Geiger Links of London Mappin & Webb Montblanc Mulberry Paul Smith Globe Prada Reiss Sunglass Hut Smythson Ted Baker The Pen Shop Thomas Pink Tie Rack Tiffany & Co.
28

5 39 38 31 32 19 21 16 30 11 17 43 33 23 22 40 20 10 15 13 37

34

Duty Free World Duty Free World Duty Free (inc. World of Whiskies & Cigar House) World Duty Free Express Technology/Entertainment Nokia PC World

30

31

Transit System to T5b 32 33 37 38 39 40 36 45 47 46 46 48

28 29 7

41 42

To British Airways Lounges

43

49

41 25

Services
Currency & ATM Thomas Cook Travelex and ATM Travelex and ATM Internet Internet Internet Internet 26 9 36

44

Travel essentials and souvenirs Caviar House & Prunier 47 Chocolate Box 4 Glorious Britain 12 Harrods 42 Rolling Luggage 14 WHSmith 6 WHSmith 48 WHSmith Books 24

To additional Departure Gates

1 27 34

HeathrowT5 v.1.3 03/2009 2009 BAA Airports Limited

3www.heathrowairport.com

Terminal 5b Departures
Shopping, eating and services
Passenger areas Escalator Lift Passenger Lounge/Seating area Toilets Female Toilets Male Childrens play area
Gate 47/48

Gate 46

Gate 32/33

2 3

Gate 45

Gate 34 Gate 35
12

4 5 6 7

Escalator up to British Airways Galleries Lounge invitation only

13 14

Gate 44
8 9 10 11

Gate 43

Shopping
Duty Free World Duty Free Fashion and accessories Collection David Clulow Technology/Entertainment Dixons 7

Eating & Drinking

Apostrophe Caviar House Seafood Bar J D Wetherspoon 1 12 14
Gate 36

8 10

Services
Currency & ATM Travelex Thomas Cook Internet Internet
Gate 37 Gate 39 Gate 38

Gate 42

9 2

Travel essentials and souvenirs Boots 11 Harrods 4 WHSmith 5

13

HeathrowT5 v.1.3 03/2009 2009 BAA Airports Limited

3www.heathrowairport.com

Terminal 5 Ground Level

Shopping, eating and services
Public areas Passenger areas Before/After Security Baggage Reclaim Escalator Lift Meeting point Passenger Lounge/Seating area Security/Passport Control Toilets Female Toilets Male

1 2

4 5 6 7 21 8 9 10 11 11 12

13

Services
Travel British Hotel Reservation Centre inc. Shop & Collect Pick-up Point Left Luggage National Express Rail Ticket Desk Currency & ATM Thomas Cook Thomas Cook Thomas Cook ATM Travelex Travelex Travelex ATM Travelex ATM Customer Services & Information British Airways Baggage & Customer Service Desk Car Rental & Travel Information Centre
20 11 11 15 16 14

9 2 16 21

Escalator up to British Airways Lounge invitation only

19

17

18

13 15 18 10 12 1 7

Shopping
Duty Free World Duty Free Technology/Entertainment Leisure Link Leisure Link Travel essentials and souvenirs WHSmith 11

5 17

Eating & Drinking

Costa Giraffe Juice Krispy Kreme M&S Simply Food 20 3 19 4

14 8

HeathrowT5 v.1.3 03/2009 2009 BAA Airports Limited

3www.heathrowairport.com