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that she works there and haunts the typewriter. Lucy Beck is as strong willed as Miss Broome, the ex-secretary, to hold on to the job for Ross and Bannisters. Miss Broom haunts the typewriter and frightens anyone who uses it with the word QWERTYUIOP and others. Lucy manages to overcome the problem and sends Miss Broome away with a new task which is to help the late Mr Bannister up there. THEMES Determination, Letting go, Strong will MORAL VALUES If we want something, we must work to make it a reality. We must know when to let go of something if it is not ours anymore. PLOT EXPOSITION Lucy starts working in Ross and Bannisters as a secretary. Harry Darke gives her hints of the haunting of the typewriter by Miss Broome but she does not realise it at first. CONFLICT Lucy types her letter but she isconfused that her letter has words that are not typed by her. CLIMAX Lucy retypes her letter but is challenged by Miss Broome who asks her to leave and even threatens her. Lucy fights with it by using correcting liquid to clean off words typed by Miss Broome. FALLING ACTION Lucy learns about Miss Broome and her haunting of the typewriter. She knows how Uncle Bert would have felt. RESOLUTION Lucy types and talks to Miss Broome and convinces her to leave this world peacefully and go to other world. Lucy manages to keep her job in Ross and Bannisters.