C-INFORMATION TECHNOLOGY MANAGEMENT

SMC 01: Strategic Telecommunications Management

Telecom Technology Systems Evolution: Recent Developments in Telecom Industry,
Regulation & Liberalization policy. Techno-managerial aspects oI telecommunication, role oI
the telecommunication managers in a dynamic environment.
Economic perspectives of Telecom Systems: Role oI telecommunications in socio-economic
development; new technologies and services Ior international telecommunications; business
application oI global networks. Regional prospectus on development oI Telecom.
Business perspectives of Telecom Management: The business oI telecommunication;
telecommunication as a Iacilitating inIrastructure Ior economic development oI the country,
technical survey oI the ways and means that voice, data and video traIIic are moved long
distances, data network, the telephone system.Telecom marketing, building brand equity Ior
competitive advantage, Customer care, total service quality management, preparing Ior the new
millennium managing change and people development.
Policy perspectives issues: Issues oI the monopolization and deregulation oI telecom, national
telecom policy, various institutions/ organizations like telecom regulatory authority etc;
conveyance.
Telecom service costing, economic evaluation oI telecom projects, telecom project Iinancing.
Current and Emerging perspectives Issues in Telecom Management: Current emerging
issues and implications Ior the industry, Indian markets, policy issues, capacity building,
problems, challenges oI growth.

SMC02 ata Warehousing and ata 8ase Management
Concept of ata Warehouse, &ses oI Data warehouse, JustiIying a Data warehouse, Contents
oI Data warehouse, Data Warehouse design approaches, Relational Data Warehouse, Multi
Dimensional Database structures,
ETL: Data extraction, TransIormation, Cleansing, Loading, Data Mart, Data Warehouse
InIormation Ilows, Metadata.
Analyzing the contents of a data warehouse: Online analytical processing (OLAP).
Hardware and Software Tools, Concepts oI Data Mining, &sing Data warehouse Ior: Business
Intelligence and CRM.
Introduction to atabase; Organization oI Database; Components oI Database Management
Systems; Data Models; Entity-Relationship Model; Network Data Model; Hierarchy Data
Model; Semantic Data Model; Advantages OI DBMS
Basic File Structure Indexed: Sequential; Hashing and File Organization; Relational Data
Model; Relational Calculus; Tuple Calculus System; Structured English Query Language;
Algebraic Operations
Relational atabase esign: Integrity Constraints; Functional Dependencies; Normalization;
Physical Database Design; Decomposition OI Relation Schemes; Query Processing And
Optimization SQL Queries; SQL; The Client / Server Database Environment
Object Oriented ata Models; Network and Hierarchy Models; Security; Data Warehousing;
Data and Database Administration; Distributed Databases.


SMC03- Business Systems Analysis and esign
Information System Building Blocks, System Analysis: Fact Iinding Techniques Ior
Requirement
Analysis, Modeling System Requirements with &se Cases, Data Modeling and analysis, Process
Modeling, Re-engineering Business Processes, Object-Oriented Analysis and Modeling using
&ML,
Application Architecture and Modeling, Database Design, user interIace design and prototyping,
Object-Oriented Design and Modeling using &ML, Implementing and Maintaining System.

SMC-04 Knowledge Management and Innovation

Introduction: DeIinition, evolution, need, drivers, scope, approaches in Organizations,
strategies in organizations, components and Iunctions, understanding knowledge; Learning
organization: Iive components oI learning organization, knowledge sources, and documentation.
Essentials OI Knowledge Management, knowledge creation process, knowledge management
techniques, Knowledge creation process, organizational knowledge management architecture and
implementation strategies, building the knowledge corporation and implementing knowledge
management in organization.
Knowledge management system liIe cycle, managing knowledge workers, knowledge audit, and
knowledge management practices in organizations, Global dimension to Knowledge
management,
Environment Scanning and KM, Knowledge Mapping, India: a Knowledge Society, Iew case
studies.
Innovation: Meaning, Innovation and Invention, Types and Sources oI Innovation, Process oI
Innovation, Technology innovation process, innovation in corporation/enterprise, innovation in
research, strategies oI innovation and developing new business.

SMC-05 Software Project and Quality Management
Introduction: Product liIe Cycle, Project LiIe Cycle Models Ior soItware and Process Models.
Project Management Processes and Activities: Project Initiation, Project Planning and
Tracking, Project Closure.
Engineering Activities: SoItware requirement gathering, estimation, design and development
phase, Project management in the testing and maintenance phase.
Introduction to Software Quality: SoItware Quality Views & Standards Fundamental
measures, size, eIIorts deIects. SoItware quality metrics, complexity metrics. DeIect
IdentiIication and removal eIIiciency. Function Points Benchmarking Ior soItware quality.
Software Quality Assurance: Reliability models Ior SoItware quality ISO 9000 Ior soItware
quality CMM, CMMI, PCMM, PSP and COCOMO TQM Ior SoItware quality.


SMC-06 Mobile commerce and security
Introduction: Generations oI mobile computing, Spectrum allocation, Standard Bodies, Players
in the Wireless Space, three tier architecture oI mobile computing, Mobile Computing through
Internet, Basic cellular system, concept oI Irequency reuse channels, hand-oII mechanism, cell
splitting
GSM & GPRS : GSM Ieatures and Architecture , Network Aspects in GSM ,GSM Frequency
Allocation, Mobility management, hand-oII mechanisms, cell splitting, Security issues used in
GSM, GPRS Ieatures and architecture, network operations, data services in GPRS, applications
and limitations, SMS and MMS services architecture and operation details
Emerging Telecommunication Technologies : Introduction, bluetooth, EDGE, &MTS,
Wireless Broadband (WiMAX), Mobile IP, Java Card, WLAN, Ad-hoc Networks, Sensor
Networks, Spread
Spectrum technology, CDMA, Third generation networks and applications, WAP: Model,
architecture
& protocol stack.
Security Issues in Mobile Computing : Introduction, InIormation security, Security techniques
and
Algorithms, security Protocols, Public Key InIrastructure, Trust, Security Models, Security
Frameworks
Ior Mobile Environment
M-Commerce : Introduction to m-commerce :Emerging applications, diIIerent players in m-
commerce,
m-commerce liIe cycle Mobile Iinancial services, mobile entertainment services, and
proactive service management.
Management of mobile commerce services : Content development and distribution to hand-
held
devices, content caching, pricing oI mobile commerce services The emerging issues in mobile
commerce : The role oI emerging wireless LANs and 3G/4G wireless networks, personalized
content management, implementation challenges in m-commerce, Iuturistic m-commerce
services.

SMC-07 BPR and ERP Implementation
Introduction to BPR, Nature, signiIicance and rationale oI Business Process Reengineering,
Reengineering scenarios in major countries, Problems issues, scope and trends in BPR,
Implementing
BPR: Methodology and steps, IT enabled reengineering.
Introduction: ERP Concepts - Enterprise System, Evolution oI ERP, Tangible and Intangible
BeneIits, Emerging Trends in ERP adoption, ERP Implementation Stages, case study.
Pre-Implementation Stage: Need Analysis, Competitive Environment Analysis, Gap Analysis,
Cost
Elements, Feasibility Analysis, ERP Module, ERP SoItware, SAP, Baan, Oracle, People SoIt
Comparison oI ERP SoItwares, ERP Package Evaluation Criteria, Package LiIe Cycle, case
Studies.
Project Management: Project Team and Change Management.
Post implementation: Post implementation Success, Cross Functional. Organizational and
Industrial
Impacts. Measuring Business BeneIits, case study.

SMC-08 e-Governance
(as decided by the Iaculty)

SMC-09 Telecommunications for Business
Types of signals: AM; FM; PM; PCM; PDM; TDMA; FDMA; SDMA; CDMA; ASK; FSK;
PSK
Features: Error detection and correction codes; Hamming codes; cyclic codes; Data compression.
LAN topologies: Workstation; Server; Cables; Types oI Ethernet; Broadband and base-band;
Optical
Fibers; Network InterIace Card, Networks and accessories: LAN, MAN, WAN; Hub; Bridges;
Switches; Routers; Gateways Cell Relay; Frame Relay; FDDI; ISDN; B-ISDN
Services provided: Services; Protocols; Service Access Points; OSI Model; Broadcasting;
Multicasting; Point-to-point communication; IP Addressing Concepts: Concepts oI Port; Socket;
ATM; Tunneling; Network Address Translation; Virtual Private Network
Network Operating systems: &NIX; Linux; Windows; Novell Netware; Communication:
Mobile communication; Applications oI mobile communications; Wireless communication
Technologies: Wireless technologies; Wireless LAN; WAP; XML; XML script.


SMC-10 Business process reengineering
Introduction to BPR, Nature, signiIicance and rationale oI Business Process Reengineering,
Reengineering scenarios in major countries, Problems issues, scope and trends in BPR,
Implementing
BPR: Methodology and steps, IT enabled reengineering.
Strategic aspects oI BPR, BPR and Total Quality Management, The paradigm oI Mass
customization,
managing organizational change, TransIorming/ Reinventing the enterprise, Team building,
Measurement issues in BPR, Operational aspects oI BPR, Case studies oI success as well as
Iailure.
People view, empowering people, reengineering management. Issues oI purpose, culture, process
and perIormance, and people, Change and Management oI BPR

SMC-11 Sectorial Application of ITM

(as decided by the Iaculty)
SMB-12 Emerging Issues in ITM
(as decided by the Iaculty)