LIYANA MSU

INTRODUCTION ABOUT HOSPITALITY INDUSTRY

The hospitality industry consists of broad category of fields within the service industry that includes lodging, restaurants, event planning,theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources. The hospitality industry covers a wide range of organizations offering food service and accommodation. The hospitality industry is divided into sectors according to the skill-sets required for the work involved. Sectors include accommodation, food and beverage, meeting and events, gaming, entertainment and recreation, tourism services, and visitor information. Usage rate is an important variable for the hospitality industry. Just as a factory owner would wish to have his or her productive asset in use as much as possible (as opposed to having to pay fixed costs while the factory isn't producing), so do restaurants, hotels, and theme parks seek to maximize the number of customers they "process". In viewing various industries, "barriers to entry" by newcomers and competitive advantages between current players are very important. Among other things, hospitality industry players find advantage in old classics (location), initial and ongoing investment support (reflected in the material upkeep of facilities and the luxuries located therein), and particular themes adopted by the marketing arm of the organization in question (such as a restaurant called the 51st fighter group that has a WW2 theme in music and other environmental aspects). Very important is also the characteristics of the personnel working in direct contact with the customers. The authenticity, professionalism, and actual concern for the happiness and wellbeing of the customers that is communicated by successful organizations is a clear competitive advantage.

LIYANA MSU

HISTORY

The word hospitality derives from the Latin hospes, which is formed from hostis, which originally meant a ) to have power. The meaning of "host" can be literally read as "lord of strangers." hostire means equalize or compensate. In the Homeric ages, hospitality was under the protection of Zeus, the chief deity of the Greek pantheon. Zeus was also attributed with the title 'Xenios Zeus' ('xenos' means stranger), emphasizing the fact that hospitality was of the utmost importance. A stranger passing outside a Greek house could be invited inside the house by the family. The host washed the stranger's feet, offered food and wine, and only after the guest was comfortable could ask his or her name. The Greek concept of sacred hospitality is illustrated in the story of Telemachus and Nestor. When Telemachus arrived to visit Nestor, Nestor was unaware that his guest was the son of his old comrade Odysseus. Nonetheless, Nestor welcomes Telemachus and his party lavishly, thus demonstrating the relationship between hostis, "stranger," and hostire, "equalize," and how the two combine in the concept of hospitality. Later, one of Nestor's sons slept on a bed close by Telemachus to take care that he should not suffer any harm. Nestor also put a chariot and horses at Telemachus' disposal so that he could travel the land route from Pylos to Sparta rapidly, and set his son Pisistratus as the charioteer. These illustrate the two other elements of ancient Greek hospitality, protection and guidance. Based on the story above and its current meaning, hospitality is about

compensating/equalizing a stranger to the host, making him feel protected and taken care of, and at the end of his hosting, guiding him to his next destination.

LIYANA MSU

EXAMPLES OF HOSPITALITY SECTOR

Lodging
Lodging (or a holiday accommodation) is a type of residential accommodation. People who travel and stay away from home for more than a day need lodging for sleep, rest, safety, shelter from cold temperatures or rain, storage of luggage and access to common household functions. Lodgings may be self catering in which case no food is laid on but cooking facilities are available. Lodging is done in a hotel, hostel or hostal, a private home (commercial, i.e. a bed and breakfast, a guest house, a vacation rental, or non-commercially, with members of hospitality services or in the home of friends), in a tent, caravan/camper (often on a campsite). In addition there are make-shift solutions. Sleeping is typically done lying in a bed, or more generally on a soft surface, such as an air mattress, a couch, etc. Some trains have sleeping. Sometimes people sleep sitting, because lying is not possible, such as in a train (if not in a sleeping car), a bus, a seat in a waiting room or a bench on the street or in a park. Inclinable seats allow something between sitting and lying. Whether lying on a row of seats is possible and comfortable depends on the presence of arm rests, and whether they can be moved up. In some public places, lying would be possible, but is not permitted.

LIYANA MSU

RESTAURANTS

A restaurant prepares and serves food, drink and dessert to customers. Meals are generally served and eaten on premises, but many restaurants also offer take-outand food delivery services. Restaurants vary greatly in appearance and offerings, including a wide variety of cuisines and service models. While inns and taverns were known from antiquity, these were establishments aimed at travellers, and in general locals would rarely eat there. Modern restaurants, as businesses dedicated to the serving of food, and where specific dishes are ordered by the guest and generally prepared according to this order, emerged only in 18th-century Europe, although similar establishments had also developed in China. A restaurant owner is called a restaurateur; both words derive from the French verbrestaurer, meaning "to restore". Professional artisans of cooking are called chefs, while prep staff and line cooks prepare food items in a more systematic and less artistic fashion.

LIYANA MSU

THEME PARK
Amusement park and theme park are terms for a group of rides and other entertainmentattractions assembled for the purpose of entertaining a large group of people. An amusement park is more elaborate than a simple city park or playground, usually providing attractions meant to cater to children, teenagers, and adults. A theme park is differentiated from an amusement park by its various 'lands' (sections) devoted to telling a particular story. These lands are characterized by the idea that the immersive environment they create contains architecture, landscaping, stores, rides, and even food that support a specific theme. Visual intrusion from other 'lands', or from outside the park, are considered undesirable. Nontheme amusement park rides will usually have little in terms of theming or additional design elements. Also, a single themed attraction by itself does not qualify an amusement park as a theme park. It takes a multiplicity of elements in a common area to define a 'land', and numerous lands to constitute a theme park. The original theme park, and archetype of the designation is Disneyland in Anaheim, California. Amusement parks evolved in Europe from fairs and pleasure gardens which were created for peoples recreation. The oldest amusement park of the world (opened 1583) is Bakken, at Klampenborg, north of Copenhagen, Denmark. In the United States, world's fairs and expositions were another influence on development of the amusement park industry. Most amusement parks have a fixed location, as compared to traveling funfairs and carnivals. These temporary types of amusement parks are usually present for a few days or weeks per year, such as funfairs in the United Kingdom, and carnivals (temporarily set up in a vacant lot or parking) and fairs (temporarily operated in a fair ground) in the United States. The temporary nature of these fairs helps to convey the feeling that people are in a different place or time.

LIYANA MSU

HOW THIS SECTOR CAN HELP THE COUNTRY

All sectors in hospitality site can help the country. In economic sector, it can improve the economic status. It will then be able to open up more job opportunities to the residents of the country. Thus, it can increase national income. In the tourism sector, it can enhance the country's name in the sector, and to increase more tourists come to the country, this may also encourage foreign investors to invest in the country.

BENEFIT FOR INDIVIDUAL

Educational Benefits (Supplementary)

o o o o

Training/Continuing Education Tuition Reimbursement Personal Development Scholarships

Employee Incentive Benefits (Supplementary)

o o o o o o o o

Anniversary Programs Bonuses Direct Deposit Parking Food Services Profit Sharing Discount Program Severance Pay

Family Benefits
o o o o o

Child Care (Supplementary) Family/Maternity Leave (Mandatory) Flextime (Supplementary) Accident Insurance for Children and Spouse (Supplementary) Home Purchasing Assistance (Supplementary)

Government Benefits (Mandatory)

o o o o o

Social Security Medicare/Medicaid Supplemental Security Income Unemployment Insurance Workers' Compensation

Health Benefits (Supplementary) 6

LIYANA MSU

o o o o o o o

Medical Coverage Dental Coverage Vision Coverage Physical Examinations Sick Days Health Club Memberships Fitness Center

Lifestyle Benefits (Supplementary)

o o o o o o

Bereavement Leave Dependent Life Insurance Life Insurance Paid Holidays Reimbursement Accounts Vacation

Recreational Benefits (Supplementary)

o o o o

Athletic Teams Country Club Membership Entertainment Bonuses: Theater or Sports Tickets Social Functions

Retirement (Supplementary)
o o o o

Individual Retirement Accounts (IRAs) Pension Programs Retirement Advice Salary Deferral

Savings (Supplementary)
o o o

Stock Options Thrift Savings Bonds

Transportation (Supplementary)
o o o o o o

Car Allowance Carpooling Company Car Mass Transit Passes Moving Expenses Relocation Assistance and Subsidies

LIYANA MSU

THE MOST POPULAR HOSPITALITY INDUSTRY IN MALAYSIA

Hospitality today is a global industry in Malaysia, recording heavy demand and experimenting constant growth and expansion. It therefore creates various career opportunities for young and experienced people who are driven by enthusiasm and works with a focused and committed mind to succeed. Contrary to a popular age-old belief, Hospitality industry is much more today than a simpleton model of a restaurant business. The dimensions that it has today are manifold. Hospitality services can hence be extended to and carried on places like:

Resorts, Catering Services, Theme Parks Cruise Lines, Country Clubs, Airlines Casinos, Arenas, Tourism, Sports Hotels, Spas, Colleges and Universities.

Hotel is the most popular hospitality in MALAYSIA.

LIYANA MSU

A focus on quality, behaviour-based evaluation, market choice and market response has Predominantly shaped the country's hotel & hospitality industry. Increased competition and Increase in demand has consolidated the hospitality segment, whilst opening up a plethora of opportunities. Fierce competition has led to innovative ideas by hotel majors, thereby delivering impressive hospitality products and services. This has, in turn, also prompted them to generate new lines of revenue with creative approaches, be it by reducing transaction costs, increasing productivity or promoting traditional Indian values. Combining unparalleled growth prospects and unlimited business potential, this industry is certainly on the foyer towards being a key player in the nation's changing face.

LIYANA MSU

BROCHURE

10

LIYANA MSU

1. 2.

see CS FAQ 4&5[1] Marcel Mauss (1925), The Form and Reason for Exchange in Archaic Societies, ISBN 0-393-32043X Originally published as Essai sur le don. Forme et raison de l' change dans les socits archaques. Lewis Hyde calls this "the classic work on gift exchange".

3. 4.

HospEx - Hospitality Exchange Networks Overview Warm Showers

5. Dachgeber 6. Passport Servo 7. World Wide Opportunities on Organic Farms 8. Freagle - Free Camping, worldwide! 9. HelpX 10. Home share International 11. Roadster

11