JOHN S.

FLICK
Thornton, Colorado 80241 303.258.6484 www.linkedin.com/in/johnflick flick.john.s@gmail.com

I N F O R M AT I O N T E C H N O L O G Y D I R E C T O R
Straightforward, Visionary Leadership for Enterprise-Level Systems, Quality, & Responsiveness
Driving Large-Scale Improvements to Cost Control, Project Efficiency, & Systems Performance

Dell Computer, Sun Microsystems, State of Colorado, Equifax, Accuvant

Strategic Planning Executive Collaboration Stakeholder Relations IT Performance Global Rollouts Employee Relations & Retention Consensus-Building Productivity Tools Cost Reductions Offshoring Turnarounds W eb Development Technical Standards Quality Improvement Cultural Diversity
As Director of Systems Development and Implementation John has taken a proactive stance to identify nearterm and long-term issues that require strategic thinking (creating) investments in the organization that paid dividends in efficiency and quality. CIO, Colorado Department of Labor & Employment

TECHNOLOGY LEADERSHIP BENCHMARKS

Peak performance for high-volume Web-based application supporting heightened volume of 30,000 claims (650% increase), with no performance errors or degradation. 100% system readiness and zero downtime (plus Dell Vice President Award) for leading 19-member team to deliver single-weekend operating system upgrade and data center hardware move. Accelerated talent sourcing with skills matrix tool cataloguing specific IT expertise among 900 employees. Transition for Sun Microsystems project support to India Engineering Center in Bangalore; secured 20% productivity increase by procuring local engineering teams for new development activities. Technical team turnaround with changes to systems procedures that automated on-call tasks and freed up employee timeresulting in increased accountability and responsiveness to business needs. IT Director credited with leading teams to cut project costs and redundancies across the enterprise. Sun Top Achiever Recognition (STARS) and Sun Customer Loyalty award nominations for instrumental roles in offshore development and as customer advocate for web portal tool development.

PROFESSIONAL HISTORY

ACCUVANT INC, Denver, Colorado 2011 Present EAST REGIONAL M ANAGER TECHNOLOGY SERVICES Provide leadership to consultant teams in the development and post-sales delivery of technology solutions projects supporting Practice Directors, Sales Teams and other management. Develop strategies and process improvement opportunities in the deployment of customer projects and new business opportunities. Hire and retain consulting personnel in the focus areas of Networking, Data Loss Prevention, Content Protection, SIEM and Endpoint Protection. Coordinate internal and external subcontracting resources in the delivery of professional services for the design, installation, analysis, and upgrade of client environments.

Managed nationwide consultants for the completion of 70 100 projects monthly. Review and Approval responsibility for customer statements of work, assignment of resources for projects in security and network infrastructure areas such as content protection, DLP, wireless network deployment and IPS/IDS systems

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Primary POC for Sales and Partner Services resources for escalation of customer issues in service delivery. Management of 11 15 consultants based in the eastern region of the US. Duties include time tracking, career development, training, resource assignment and utilization management for projects in the eastern region.

. GOVERNORS OFFICE OF INFORMATION TECHNOLOGY, State of Colorado, Denver, Colorado PROJECT M ANAGER, ENTERPRISE PORTFOLIO & PROJECT M ANAGEMENT OFFICE (2010 2011) DIRECTOR, SYSTEMS DEVELOPMENT & IMPLEMENTATION (2006 2010) Served as IT Director for Department of Labor and Employment overseeing enterprise software development, plus primary strategist for PMO/Portfolio office expansion slated to cut millions in IT spending and boost internal collaboration.

Developed 3-year Enterprise Portfolio and PMO Office roadmap, vision, and mission as first strategic plan at Director request, setting stage for increased project accountability and ROI. Handpicked to direct Google Apps pilot project with 3-year, $20M savings and impact to 27,000 employees. Managed Exchange/GroupWise cutover requirements and coordinated efforts among State Internet Portal Authority, Tempus/Nova, Office of Information Technology, and 17 state agencies. Led 22-vendor RFI process for mainframe conversion project of impact to 12,000 software programs. Compiled executive summary for presentation to CIO. Stabilized test environments, partnering with Department of Information Technology to create consistent test regions and establish SLAs. Improved project estimation accuracy, forming targeted team to analyze software development workflow and standardize estimating process. Cut rework nearly 80% by creating Technology team to address and resolve common technical issues. Created $250K postage/printing savings with Direct Deposit and Debit Card unemployment claim systems. EQUIFAX DIRECT MARKETING SERVICES, Denver, Colorado 2003 2005 IT MANAGER

Pioneered best IT practices, resolved software delivery inefficiencies, and directed 21-member team with oversight of division enterprise systems. Managed vendor negotiations, third-party software customization, hiring, staff professional development, systems migrations, testing, and approvals. Instituted advances including first standardized XML data transfer protocol. Oversaw teams using .NET, C, C++, C#, Oracle, HTML, Unix, and XML.

Reduced rework 50%, establishing productive vendor relationship and creating effective collaboration. Championed software development best practices to attain 99% deliverable quality and timeliness rating. Achieved process/procedural improvements and guided data integration from Internet/electronic registration and other sources including 500 websites. Decreased software release cycle time 30%+, alleviating interdepartmental issues and stabilizing software release practices with ConsumerTrak steering committee launch and leadership. Slashed critical batch job runtimes 87% with increased development team focus on software efficiency. Minimized downtime/upgraded web application hardware at no cost by tracking and securing unused servers. SUN MICROSYSTEMS, Broomfield, Colorado 1997 2002 ENGINEERING PROGRAM M ANAGER II Global eServices Engineering (1999 2002) INFORMATION RESOURCES PRINCIPAL M ANAGER Enterprise Services Information Technology (1997 1999)

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Promoted to administer global diagnostic tools for Reliability/Availability/Serviceability rollout affecting critical engineering troubleshooting and problem prevention capabilities. Directed engineers and developers using Java, HTML, Unix, and XML. Directed global teams supporting Distributed Quote Configurator (DQC) tool. Conducted JAD sessions with business reps worldwide.

Reduced rework and software defect rate by 40%, accelerated testing cycles, and ensured whole-system verification with formalized test plans for tool validation. Managed engineering tool development in Global eServices, serving as technical manager and customer advocate charged with web application requirements gathering and translation to developer specifications. Cut sales quote turnaround from days to hours, leading diverse, multinational development teams in France, California, Colorado, and the U.K. to enhance Enterprise Services distributed quote tool. Delivered SharedShell engineering chat tool rollout, managing development and testing efforts. DELL COMPUTER CORPORATION, Austin, Texas 1995 1997 APPLICATION DEVELOPMENT M ANAGER

Supported manufacturing, sales, and marketing system enhancements during period of 30% annual growth coupled with SAP replacement development phase. Managed 8-person team and drove best-practice standards.

Boosted profits $8M, creating Product Group software credited with identification of improper accounting data. Saved $1M per hour in system downtime with consistent, reliable software operations and defect resolutions. PCS HEALTH SYSTEMS, Scottsdale, Arizona 1992 1995 APPLICATION DEVELOPMENT M ANAGER

Led development of organizations first online eligibility system at pharmaceutical benefits management corporation, working with 7 major insurance carriers.

Dampened call volume 11% during first year while achieving $5.6M annual cost savings. Attained 99% uptime and < 2-second response time.
EDUCATION

BACHELOR OF ARTS IN MANAGEMENT University of Phoenix, Mesa, Arizona ASSOCIATE IN APPLIED SCIENCE (COMPUTER SYSTEMS) Mesa Community College, Mesa, AZ CERTIFICATIONS ITIL FOUNDATION ITIL RELEASE, CONTROL & VALIDATION SCRUMM ASTER
P R O F E S S I O N A L & C I V I C AF F I L I A T I O N S

Member, Project Management Institute Mile Hi Chapter PROFESSOR Leadership and Business Topics Red Rocks Community College, Lakewood, Colorado