PROJECT REPORT SUMMER TRANING ON ANALYSIS THE RELATIONSHIP BETWEEN SALES AND CHANNEL OF DISTRIBUTION COCO-COLA

FOR THE PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF

MASTER OF BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF AMBRISH SHARMA SUBMITTED BY ANJU RATHORE MBA (2010-2012) Enrolment No.2010MBA020 UNDER THE SUPERVISION MR. DARSHAN SAXENA

INSTITUTE OF BUSINESS MANAGEMENT MANGALAYATANUNIVERSITY rd 33 KM STONE, ALIGARH MATHURA HIGHWAY

PREFACE

In summer the consumption of soft drinks is more due to hot weather in this time chilled water is needed everywhere and everybody irrespective of age difference. In the market peoples not only need water, but they want same taste too. Here comes the need of soft drinks: it has become an essential part of market as people like it in addition to the bottles, now days packages of soft drinks i.e. Tin cans. Pet packs of i.e. Litters canisters and dispensers are introduced to enhance the impact in sales.

As an integral part as curriculum all M.B.A a participant are required to undergo practical summer training in any industry for 6 weeks period. I would like to thank my father who give the opportunity to get the training in AGRA SALES AND MARKETING PVT.LTD,I also wants to thankful of my dean sir named MR.AVINASH BHARDWJ SIR and my guide also who was helped me in this project MR.AMRISH SHARMA SIR.

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ACKNOWLEDGMENT
Summer training is a bridge connecting the educational qualification and the professional use. It is the path leading to success by shouldering responsibilities under the careful guidance of seniors and experienced Personnel without fear and failure. It gives me immense pleasure to take the opportunity to remember and thanks the personalities who have involved with this project work. I express my thanks and deep gratitude who are directly and indirectly associated in the completion of this project. I would like to thanks to Mr. Darshan Saxena (Training Manager), Agra Sales & Marketing Services Pvt. Ltd. at Agra 282002 for assigning an extremely challenging project thereby giving unique opportunity to meaning full contribution of growing and vibrant organization like CocaCola Ltd. guiding throughout the project, without his help the project would have not added enough value. I am extremely grateful for the time he spends from his busy schedule. My sincere thank Director Dr. R.C. Gupta& all my friends for their support and help.

ANJU RATHORE MBA-III SEM.

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DECLARATION
Anju Rathore of M.B.A.-III semester hereby declare that sales And Channel Of Distribution Of Coca-Cola at (Dayalbagh, Balkeshwar, Highway, T P Nagar, RamBagh)

Agra Sales & Marketing Services Pvt. Ltd, UP Tower Sanjay Place Agra-282002, is my original work.

ANJU RATHORE M.B.A III SEM

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TABLE OF CONTENTS
Cover Page CertificatesPreface/Acknowledgement Declaration Contents with page Chapter1 Beverage& Soft Drink Industry Chapter 2 Coca cola profile Chapter 3Project profile & Research Methodology. Chapter 4 Data Analyses & Interpreter Chapter 5 Finding & Recommendation Chapter 6 Conclusion Annexures1-Questionaire 2-Bibligraphy

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Chapter- 1 INDUSTRY PROFILE

(THE BEVERAGE & SOFT DRINK INDUSTRY)

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Introduction
Soft drink market size for FY00 was around 270mn cases (6480mn bottles). The market witnessed 5- 6% growth in the early90s. Presently the market growth has growth rate of 7- 8% per annum compared to 22% growth rate in the previous year. The market size for FY01 is expected to be 7000 mm bottles.

Soft Drink Production area

The market preference is highly regional based. While cola drinks have main markets in metro cities and northern states of UP, Punjab, Haryana etc. Orange flavored drinks are popular in southern states. Sodas too are sold largely in southern states besides sale through bars. Western markets have preference towards mango flavored drinks. Diet coke presently constitutes just 0.7% of the total carbonated beverage market.

Growth promotional activities The government has adopted liberalized policies for the soft drink trade to give the industry a boast and promote the Indian brands internationally. Although the import and manufacture of international brands like Pepsi and Coke is enhanced in India the local brands are being stabilized by advertisements, good quality and low cost.

TYPES
Soft drinks are available in glass bottles, aluminum cans and PET bottles for home consumption. Fountains also dispense them in disposable containers Non-alcoholic 6|Page

soft drink beverage market can be divided into fruit drinks and soft drinks. Soft drinks can be further divided into carbonated and non-carbonated drinks. Cola, lemon and oranges are carbonated drinks while mango drinks come under non carbonated category. The market can also be segmented on the basis of types of products into cola products and noncola products. Cola products account for nearly 61-62% of the total soft drinks market. The brands that fall in this category are Pepsi, Coca- Cola, Thumps Up, diet coke, Diet Pepsi etc. Non-cola segment which constitutes 36% can be divided into 4 categories based on the types of flavors available, namely: Orange, Cloudy Lime, Clear Lime and Mango.

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SOFT DRINK INDUSTRY

Barbara Murray explained the soft drink industry by stating, For years the story in the nonalcoholic sector centered on the power struggle betweenCoke and Pepsi. But as the pop fight has topped out, the industry's giants have begun relying on new product flavorsand looking to noncarbonated beverages for growth. In order to fully understand the soft drink industry, the following should be considered: the dominant economic factors, five competitive sources, industry trends, and the industrys key factors. Based on the analyses of the industry, specific recommendations for competitors can then be created.

Dominant Economic Factors

Market size, growth rate and overall profitability are three economic indicators that can be used to evaluate the soft drink industry. The market size of this industry has been changing. Soft drink consumption has a market share of 46.8% within the non-alcoholic drink industry, illustrated in Table 1. Data monitor (2005) also found that the total market value of soft drinks reached $307.2 billion in 2004 with a market value forecast of $367.1 billion in 2009. Further, the 2004 soft drink volume was 325,367.2 million liters (see Table 2). Clearly, the soft drink industry is lucrative with a potential for high profits, but there are several obstacles to overcome in order to capture the market share. The growth rate has been recently criticized due to the U.S. market saturation of soft drinks. Data monitor (2005) stated, Looking ahead, despite solid growth in consumption, the global soft drinks market is expected to slightly

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decelerate, reflecting stagnation of market prices. The change is attributed to the other growing sectors of the non-alcoholic industry including tea and coffee (11.8%) and bottled water (9.3%). Sports drinks and energy drinks are also expected to increase in growth as competitors start adopting new product lines. Profitability in the soft drink industry will remain rather solid, but market saturation especially in the U.S. has caused analysts to suspect a slight deceleration of growth in the industry (2005). Because of this, soft drink leaders are establishing themselves in alternative markets such as the snack, confections, bottled water, and sports drinks industries (Barbara Murray, 2006c). In order for soft drink companies to continue to grow and increase profits they will need to diversify their product offerings. The geographic scope of the competitive rivalry explains some of the economic features found in the soft drink industry. According to Barbara Murray (2006c), The sector is dominated by three major playersCoca-Cola is king of the soft drink-empire and boasts a global market share of around 50%, followed by PepsiCo at about 21%, and Cadbury Schweppes at 7%. Aside from these major players, smaller companies such as Corporation and National Beverage Company make up the remaining market share. All five of these companies make a portion of their profits outside of the United States. Table 3 shows that the US does not hold the highest percentage of the global market share, therefore companies need to be able to compete globally in order to be successful. Coca-Cola has a similar distribution of sales in Europe, North America, and Asia. On the other hand, the majority of PepsiCos profits come from the United States (see Table 5). Compared to PepsiCo, Cadbury Schweppes has a stronger global presence with their global mix (see Table 7). Smaller companies are also trying to establish a global presence. Cott Corporation is a good

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example as indicated in Table 8. The saturation of the US markets has increased the global expansion by soft drink leaders to increase their profits. The ease of entry and exit does not cause competitive pressure on the major soft drink companies. It would be very difficult for a new company to enter this industry because they would not be able to compete with the established brand names, distribution channels, and high capital investment. Likewise, leaving this industry would be difficult with the significant loss of money from the fixed costs, binding contracts with distribution channels, and advertisements used to create the strong brand images. This industry is well established already, and it would be difficult for any company to enter or exit successfully. Three leading companies have prominent presence in the soft drink industry. The leaders include the Coca-Cola Company, PepsiCo, and Cadbury Schweppes. According to the Coca-Cola annual report (2004), it has the most soft drink sales with $22 billion. The Coca-Cola product line has several popular soft drinks including Coca-Cola, Diet Coke, Fanta, Barqs, and Sprite, selling over 400 drink brands in about 200 nations (Murray 2006a). PepsiCo is the next top competitor with soft drink sales grossing $18 billion for the two beverage subsidiaries, PepsiCo Beverages North America and PepsiCo International (PepsiCo Inc., 2004). PepsiCos soft drink product line includes Pepsi, Mountain Dew, and Slice which make up more than one quarter of its sales. Cadbury Schweppes had soft drink sales of $6 billion with a product line consisting of soft drinks such as A&W Root Beer, Canada Dry, and Dr. Pepper (Cadbury Schweppes, 2004).

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ORIGIN AND DEVELOPMENT OF THE INDUSTRY

The history of soft drinks began with the end of the last century. Its back to the civil war in USA in 1860. at that time people were suffering from many diseases. Problem at that time was how to cure all these diseases since no remedy was present at that time. It was a big question for American people. So in 1885 Mr. Jihn Plmwartion, who lived in Antonica, made a drink and got it registered with the name French wine cola in the beginning this drink was made with mixture of cocaine and alcohol but later on it was converted and changed into a soft drink The drinking of either natural or artificial mineral water was considered a healthy practice. American pharmacists, who were selling most of the mineral waters, started to add medicine and other flavored herbs to this drink. The early drug stores with their sod fountains became popular part of American culture. Drink bottle tops. The bottles were under a lot of pressure from the gas. Inventors were trying to find the best way to prevent the carbon dioxide from escaping. In 1892, the crown cork bottle seal was presented by William Painter, a Baltimore machine shop operator. It was the first very successful method of keeping the bubbles in the bottles. In 1899 the first patent was issued for a glass blowing machine for the automatic production of glass bottles. Earlier glass bottles had all been hand blown. Four years later, the new bottle blowing machine was in operation. It was first operated by the inventor, Michael J. Owens, an employee of Libby Glass Company. Within a few years, glass bottle production increased from 1500 bottles a day to 57000 bottles a say.

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GROWTH AND PRESENT STATUS OF THE INDUSTRY

The cola war in India increases everyday between coca cola and Pepsi. These two soft drink are trying to overcome and white wash each other from the soft drink market. For that these companies are promoting their products in different ways. No other soft drink company can remain the market for the long time before these two companies. The war started when coca cola broadcasted an ad film featuring Mr. perfectionist Amir Khan. In the ad film Amirs slogan was ThandaMatlab Coca Cola which was most liked by the youth and they start asking for Thanda instead of Coca cola. After that also Amir came in different roles and slogans such as yara Da Tushun, Sir Uthakepiyoand Pandavkitne the.. Paanch. These all ad films became very popular among youth. In respond to that Pepsi also made an ad film and got it broadcasted. In that ad film two beach bums, played Fardin Khan and Rahul Khanna decides to take jobs in two shacks, one selling Pepsi and the other selling coke. The Pepsi seller is overcrowded with consumers while the coke seller stands idle. An exchange with a young child who repeatedly buys Pepsi for a friend reveals that the friend is the consumer less coke vendor who uses Thanda in the sense of declining. When he calls out, cold business means. The young child shouts, coca cola Since that commercial appeared, the gloves have been off, escalating the two brands usual rivalry to incendiary heights as customers watch in amusement.

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FUTURE OF THE INDUSTRY

Maximum consumer today, wants chilled soft drinks. It does not matter to them whether it is Coke or Pepsi. The things matter to the consumer is that the liquid should be chilled and testy. It was noticed that both same flavor brands Coke and Pepsi are established and reckoned. So many problems are there and much confusion is into the costumers mind in choosing the brand. It is also from the finding that 70% of cold drinks consumers are not able to identify the taste of these clearly and correctly. That indicates some distinct taste of flavor in some soft drinks should be introduced in place of present flavors presented in the market. One thing to be noticed from the project and the survey and work that the females nowadays are consuming cola drinks rather than the lemon or mango drinks and men are found to like the mango and lemon drinks. So there lies a need of effective and impressive advertisement of coca cola and introduction of new flavors (such as Coke has launched its Minute Maid Pulpy Orange & Apple.)

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OBJECTIVES

1. To find out sale of coca cola and channel of distribution .

2. To know share of coca cola the market

3.

To know the retailer view about the product.

4.

To know the effectiveness of the distribution channel of coke.

(a). company distributer dealer retailer customer.

(b). company Distributor company vehicle retailer customer.

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Chapter- 2 COMPANY PROFILE

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Mission, Vision & Values

Our mission, vision and values outline who we are, what we seek to achieve, and how we want to achieve it. They provide a clear direction for our Company and help ensure that we are all working toward the same goals.

Everything we do is inspired by our enduring Mission:

To Refresh the World...in body, mind, and spirit.

To Inspire Moments of Optimism...through our brands and our actions.

To Create Value and Make a Difference...everywhere we engage.

To achieve sustainable growth, we have established a Vision with clear goals:

People: Being a great place to work where people are inspired to be the best they can be.

Planet: Being a responsible global citizen that makes a difference.

Portfolio: Bringing to the world a portfolio of beverage brands that anticipate and satisfy

peoples' desires and needs.

Partners: Nurturing a winning network of partners and building mutual loyalty.

Profit: Maximizing return to shareowners while being mindful of our overall

responsibilities.

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History of Coca-Cola

Birth of refreshing idea

The product that has given the world its best-known taste was born in Atlanta, Georgia, on May 8, 1886. Dr. John Stith Pemberton, a local pharmacist, produced the syrup for Coca-Cola, and carried a jug of the new product down the street to Jacobs' Pharmacy, where it was sampled, pronounced "excellent" and placed on sale for five cents a glass as a soda fountain drink. Carbonated water was teamed with the new syrup to produce a drink that was at once "Delicious and Refreshing," a theme that continues to echo today wherever Coca-Cola is enjoyed.
Thinking that "the two Cs would look well in advertising," Dr. Pemberton's partner and bookkeeper, Frank M. Robinson, suggested the name and penned the now famous trademark "Coca-Cola" in his unique script. The first newspaper ad for Coca-Cola soon appeared in The Atlanta Journal, inviting thirsty citizens to try "the new and popular soda fountain drink." Hand-painted oilcloth signs reading "Coca-Cola" appeared on store awnings, with the suggestion "Drink" added to inform passersby that the new beverage was for soda fountain refreshment. During the first year, sales averaged a modest nine drinks per day.

Dr. Pemberton never realized the potential of the beverage he created. He gradually sold portions of his business to various partners and, just prior to his death in 1888, sold his remaining interest in Coca-Cola to Asa G. Candler. An Atlantan with great business acumen, Mr. Candler proceeded to buy additional rights and acquire complete control. Learn the rest of the history by selecting another chapter from the drop-down menu on the right.

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COCA-COLA FIRST BOTTLED

Coca Cola began as a frenetic product but candy merchant Joseph A. Biedentrnn of Mississippi was looking for a way to serve this refreshing beverage at picnics. Tie began offering bottled Coca Cola, using syrup shipped from Atlanta, during an especially, busy summer in 1894.

In 1899, large scale bottling become possible when as concluder granted exclusive bottling rights to Joseph B. whiter head and Benjamin F. Thomas of Chattanooga, Jenacessec. The contract market the beginning of the Coca cola Companys unique intendment bottling system that remains the formation of the company soft drink operations.

Back then, sod bottles were all very similar and Coca-Cola has many imitators, which consumers would be unable to identify until they took a sip. The answer way to create a distinct bottle for Coca Cola. As a result the genuine Coca Cola bottle with the contour shape now known the world way developed in 1915 by the red Glass Company.

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AROUND THE WORLD

Although Coca-Cola was first created in the United States; it quickly became popular wherever it went. Our first international bottling plants opened in 1906 in Canada, Cuba and Panama, soon followed by many more. Today, we produce more than 400 brands in over 200 countries. More than 70 percent of our income comes from outside the U.S., but the real reason we are a truly global company is that our products meet the varied taste preferences of consumers everywhere. Coca-Cola is recognized by 94% of the worlds population. Approximately 10,450 Coca-Cola brand drinks are consumed around the world each second of every day

Neville Isdell Chairman, Board of Directors The Coca-Cola Company

Neville Isdell is chairman of the Board of Directors of The Coca-Cola Company. Under a leadership succession plan announced in December 2007, Muhtar Kent (then president and COO) succeeded Mr. Isdell as CEO (effective July 1, 2008), and Mr. Isdell continues to

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serve as chairman of the Board through April 2009. He is the 12th chairman of the Board in the history of the Company. A native of Ireland, Mr. Isdell joined The Coca-Cola Company in 1966 with the local bottling company in Zambia. In 1972, he became general manager of Coca-Cola Bottling of Johannesburg -- the largest Coca-Cola bottler in Africa. Mr. Isdell was named region manager for Australia in 1980. In 1981, he became president of the bottling joint venture between The Coca-Cola Company and San Miguel Corporation in the Philippines, where he oversaw the turnaround and renewal of the Coca-Cola business in that key country.

Muhtar Kent Chairman of the Board and Chief Executive Officer Coca-Cola Company

Mr. Kent joined The Coca-Cola Company in Atlanta in 1978 and has held a variety of marketing and operations roles throughout his career. In 1985, he was appointed General Manager of CocaCola Turkey and Central Asia. From 1989 to 1995, he served as President of the Company's East Central Europe Division and Senior Vice President of Coca-Cola International, with responsibility for 23 countries.

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THE PRESENT POSITION COKE IN INDIA

Coke is a house holds name and is the lips of every one. In present time every person knows the name of coca cola since India is one of biggest market and sultry summer from March the end of October and huge population has immensely helped in the sales the sales of coke in India and its making it more economical.

Last years, the market share of Coca Cola was not specific. In this year companys top management adopted new policy and decreased the rate of all brands of coke. By this decision top management determined the rate of 300 ml / 10Rs. And they made a new brand of 200 ml determine the rate of this brand 5Rs. By which medium size family and lower level family can be taken the enjoy of coke. By this decision companys marketing share has been increased.

In present time coke is captured approximate 70% market share in cold Drinks line. Now coke has defeated all the soft drinks company. According to service and according to advertising coke has appropriate position.

It has now emerged as the winner and has a good image in the market.

Coke has even sponsored the wills cricket world cup 96 at an estimated cost of 26 crores.

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ORGANIZATION STRUCTURE IN COCO-COLA,INDIA

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The manufacturing of the products of Coca-Cola involves the following steps:

Water is received from the River Cauvery and it passes through the water treatment plant, further passing through the sand filter and the activated carbon filter, so as to attain pure cleansed water.

In the syrup room, the concentrate received from another bottling plant situated at Pune, is blended with the sugar syrup.

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Once both the water and the final syrup are ready, they are both mixed together and sent to the carbonator section where Carbon Dioxide is added to the mixture to form the final product.

On the other hand, simultaneously, the returnable glass bottles are depalletized, inspected and washed for the purpose of filling in the final product in it. This step does not take place in the PET bottle line as the bottles once used are disposed.

PRODUCTION PROCESS OF COCA-COLA

Coca-Cola Created in special concentrate plants, it has delivered, held and used under strict controls to maintain its integrity. Since water is a key component to all our beverages, its quality is critical. Our secret formula is... still secret! That is right; the secret formula remains a mystery to the millions of people in nearly 200 countries that enjoys our refreshing beverages everyday. Even though Company cannot tell the secret, Drinkers can be sure that "LIFE TASTES GOOD" with Coca-Cola but company discloses its production process i.e.

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KNOWLEDGE ABOUT FLAVOR

Soft drinks a mixture of co2 +sugar + concerted + soft water

How to prepare soft drinks.

Making of soft drink have the following process.

1. Bottle washer machine - It is a big machine that controls three compartment. All the
empty bottles, which are collected from the market are washed in this machine and prepare for refilling at new drinks.

2. Water treatment plant In this machine hard water converted into soft water which
mix with converted and also treated for drinking.

3. Mixer In this machine prepare mixture of flavor and sugar. 4. Co2 - Paper co2 gas.

5. Filler- In this machine fields the empty bottle soft drinks. This machine have three nasals
one for co2 one for treated soft water and one for flavor. This three nasals together which we drink in market.

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Chapater-3 SALES &CHANNEL OF DISTRIBUTION

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OUT LINE DIAGRAM OF DISTRIBUTION CHANNEL OF COCA COLA

Company

Manufacturing goods

Distributors

Dealer

Company Vehicle

Retailer

Retailer

Consumer

Consumer

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DISTRIBUTION CHANNEL
Distribution means supply of goods from company to its ultimate user. After manufacturing the product the important work for the is to provide its goods to its ultimate user at the right time and when manufacturing process is finished then marketing work will be started by the marketing Department which adopts the policy for providing goods to the consumer at the right time and place. Distribution means the way by which the product reach to the hand of consumer these all process comes under the Distribution of Network. Good distribution network is essential for more selling and customer satisfaction. If customer or retailer is not satisfied with your distribution net work, it reflects that companys Distribution is not good and something is wrong anywhere.

The Distribution of Coca Cola is one of the best. Companies dont want to take any type of risk so they have made the distributor in different 2 areas. Distributor take the flavors from the company and deposit all the payment in advance by this process company get all the money at the right time. Distributors establish all the goods in ware house and company appoints 2 or 3 executive for marketing. Executives get the salary from company. But sales man helper, loader, appointed by the Distributor. Distributor is liable to give the salary to the sales man, helper, loader and clerk. The sales men do the work under the pressure of Executive. 1) By the company vehicle

From the ware house company launch the flavors in the market. The flavors reach in the market to the retailer by two medium. 28 | P a g e

1) Dealer

Company vehicle and dealer both provides the flavors to the Retailer.

Retailer sales the flavor to the consumer. This is the good marketing strategy.

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COKES MARKETING STRATEGIES

Coke decides on its marketing strategies at a national level and lends them a local flavor. For example, while festival mood plays a strong role in marketing, it is activated for Durga Puja in Calcutta; Dandiya in Gujarat, etc., Coke has its focus on the youth market in India.

As a first step toward catching the attention of the youth, coke signed on cricket heroes Saurav Ganguly and Javagal Srinath. It slowly started talking about youth passions like cricket, films, festivals and food. Soon the advertisements started giving the message, Eat Cricket, Sleep Cricket, Drink only Coca-Cola And now it has started modifying film hits to frame catch lines that appeal to the youth. This particular strategy has worked well for coke.

Coke is focused on distribution to ensure that its products are within customers reach. And it saves its focus has begun to pay it dividends. As per mid-1998 figures coke is selling as many bottles in the hinterland of Punjab as it does the four metros

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COCA COLA GLOBALIZATION STRATEGIES

The coca-cola company is global player and approximately 70 % of its volume and 80 % of its profit come from outside the United States of America. Although it was perceived as a standardized brand across the world, coca-cola had been quietly fine turning its international marketing strategies to suit the needs of individual national markets. Only the brand coca-cola, sprite and fanta were marketed globally. In latin America and Europe, where a heavy consumer preference existed for lemon lime and orange sodas. Coke had developed a wide range of formulations and flavors to cater the needs of different countries. In eiSalvador and Venezuela, a version of fanta called fantakolita a cream soda type of drink became extremely popular. Similarly, in Indonesia coke had been selling pineapple and banana limca, maaza and thums up in 1993.

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COKES BOTTLING STRATEGIES

In the soft drink business the bottlers are responsible significant extent for ensuring the availability of the products. Bottlers are supplied with concentrate to which they add aerated water and bother ingredients before packing and sealing either cans or bottles. Bottlers play a strategic role in the success of soft drinks companies and this was not far from Goizuetas mind.

In 1986 the company merged some of its company owned bottling operations with two large ownership groups that had been put up for sale. All these bottling activities were combined to from its own subsidiary Coca-Cola Enterprises (CCE) to handle bottling operations. The CocaCola Company took 49 percent equity stake in Coca-Cola Enterprises enabling it to retain its own balance sheet.

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ORGANIZATION STRUCTURE OF THE SALES DEPARTMENT

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SWOT ANALYSIS

STRENGTH:
Consumers across the globe choose our brands for refreshment more than a billion times every day because Coca-Cola is... Company product having a good brand name and trade mark. So that there is no such problem for convenes the user. Being a franchise company product trade mark. Thats why its scope is worldwide. Coca cola capturing near about 71% market in cold drinks line remaining 29% captured by its main competitor Pepsi. The reason behind that good supply and its all flavor like Thumsup, Limca, Fanta, Maaza and Sprite also asked by the user in Agra Area. Coca Cola good Brand Image not only in India rather all over the world. Thats why there is no need of Advertisement. Company marketing policy is consumer oriented by doing mentioned M.R.P. and manufactured date. Company having expert management so that company can provides better goods & service for the ultimate user.

Coca Cola has been constantly innovating in terms of products to offer such incisive products to every user segments which cater more than 1 billion people per day.

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Coca Cola has a very innovative Research and Development divisions to develop new tastes and flavors.

Over 55000 employees working for one organization across the globe.

So, these standards are the strengths of Coca Cola Company.

WEAKNESS:
It is very difficult to any company to maintain its operation in more than 200 countries successfully, So Coca Cola is also phasing some problems which shows its weakness in some part of its operational countries which are as follows : Weak distribution network, particularly in some part of India. Company is also lagging behind in products like Lays and Lehar as compare to its main competitor PepsiCo. Company has offer very few products in India from its impressive product profile of more than 400 products across the globe. Coca Cola have incurred losses in some part of world. Some products are expensive as compared to its close competitors. The Coca-Cola Company, alone, could never reach and serve all of its consumers. The Company relies on numerous groups to work together to make our brands available to consumers throughout the world.

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Coca Cola has a very innovative Research and Development divisions to develop new tastes and flavours.

Over 55000 employees working for one organization across the globe.

So, these standards are the strengths of Coca Cola Company.

WEAKNESS:
It is very difficult to any company to maintain its operation in more than 200 countries successfully, So Coca Cola is also phasing some problems which shows its weakness in some part of its operational countries which are as follows : Weak distribution network, particularly in some part of India. Company is also lagging behind in products like Lays and Lehar as compare to its main competitor PepsiCo. Company has offer very few products in India from its impressive product profile of more than 400 products across the globe. Coca Cola have incurred losses in some part of world. Some products are expensive as compared to its close competitors. The Coca-Cola Company, alone, could never reach and serve all of its consumers. The Company relies on numerous groups to work together to make our brands available to consumers throughout the world.

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OPPORTUNITIES:
A company which serves over 1 billion people per day in more than 200 countries with refreshing series of more than 400 products has always have great opportunities to grab. Some of these opportunities are : Countries like India, company have great opportunities to serve over 1 billion people. In India company have more than 60 percent market share only with 11 products, So here big opportunity to offer more than 390 products from its product basket.

THREATS:
A company which serves in more than 200 countries is always prone to threats. Some of these threats are : Government Policy. Market Competitors mainly PepsiCo. Dependent over distributor for distribution. Wrong weather forecasting for production. Cultural Restrictions.

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PROMOTION: THE COCA-COLA WAY

Goal for the 21st century TO PLACE COCA-COLA WITHIN AN ARMS REACH OF DESIRE.

Consumer activity clusters : Grocery shopping Other shopping & services Eating and drinking Entertainment / Recreation / Leisure Travel / Transportation / Hospitality Educational At Work

The 3As:The strategy for reaching in creasing numbers of consumers in India is based on the belief that consumers will buy our products if they are Available, Affordable and Acceptable.

Strategies for the 3As Focus on the consumer and customer.

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To provide quality customer services, and caring about the quality of performance in respective jobs.

Caring enough about what we do, to it the best we know how.

The 3As is Coca-Cola underlying strategy for meeting its goal to reach increasing numbers of consumers. How does coke position its limited resources to help meet its good. Let us explore the specific ways in which the Coca-Cola system addresses each of the 3As :-

Availability
Some of the ways in which the Coca-Cola Company hopes to increase availability of its product include improved or innovative packaging, dispensing systems, distributions system, marketing.

Affordability
The ways to address affordability include pricing decisions, as well as resource management. To make its product available at a price affordable to the consumer. Continually processes more efficient and therefore more cost-effective.

Acceptability Making coca-cola brand products the beverage choice for any occasions depends on a variety of strategies to reach the target audience. The common strategies adapted to effect acceptability were though sponsorships, promotion youth market activities, community programs, and other activates.

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KNOW THE SCIENCE BEHIND OUR QUALITY

A Tour Through Our Scientific Manufacturing Processes:

At The Coca-Cola Company, through our globally accepted and validated manufacturing processes and Quality Management Systems, we ensure that our manufacturing facilities are equipped to provide the consumer with the highest possible quality beverage each time. Let us now take you through the processes and Quality Assurance Programs followed by our worldclass manufacturing facilities in India.

Testing Source Water for Plant Site Selection:

Even before the plant is constructed; the site is selected based on the availability of source water meeting the portability quality standards. At all our carbonated and non-carbonated soft drink manufacturing locations, the source water is tested for all requirements of potable drinking water. The analysis is always conducted by independent third party accredited laboratories. The source water is then properly protected and re-tested periodically to ensure conformance to portability standards.

The water is then drawn through sealed pipelines into the storage tanks in secured water treatment areas of the manufacturing plant.

Water Treatment - Know The Chemistry Of Purity:

1. The first step in the manufacturing of soft drinks is the disinfections of water using the 40 | P a g e

globally approved procedure of chlorination. This treatment ensures the destruction of microorganisms including pathogens and oxidation of heavy metal ions and organic impurities.

2. The second step is the filtration at the molecular level, which is achieved either by coagulation/flocculation or reverse osmosis. Contaminants commonly removed by this process include:

- Dirt, clay and any other suspended matter in the water. Microbial matter (including bacteria, yeast, moulds, virus, protozoa). - Heavy metals and compounds which may cause an off-taste.

When coagulation/flocculation is used, colloidal materials and suspended particles are removed by settling plus enhanced filtration through multi-media. If needed, alkalinity reduction may also be achieved by lime softening or ion exchange filters.

3. The third step to stop potential contaminants is water purification using granular activated carbon filters. The granular activated carbon, with its large and porous surface area, ensures effective removal of trace levels of organic compounds (including pesticides and herbicides), colour, off-taste and odour-causing compounds using the principle of absorption.

4. The last step is polishing filtration, which is passing water through high efficiency 5-micron filters to ensure every drop of treated water is free from any activated carbon fines and is safe for use in beverages.

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The Purity Of Our Sugar Is Crystal Clear:

Similar to the stringent norms used for water, we buy high-grade sugar from authorized sugar mills in India and this is treated with a globally acclaimed carbon treatment which removes all impurities and is then used for the preparation of purified sugar syrup. This sugar syrup is then blended with the soft drink concentrate..

Carbon Dioxide Meeting International Purity Standards :

Carbon-dioxide from authorized suppliers meeting international purity standards is procured, which goes through stringent quality control checks before being used in the beverage process. The three ingredients of syrup, treated water and carbon-dioxide are blended as per The CocaCola Company's specifications.

The Automated Bottling Process:

The glass bottles returned from the market are thoroughly cleaned and sanitized with specially 42 | P a g e

formulated cleaning agents at high temperature that use sophisticated state-of-the-art Bottle Washers or Bottle Rinses(in case of PET). These bottles are then transported to the filler using a fully automated conveyor system after a thorough visual inspection. The beverage is then filled into glass containers or virgin food grade PET bottles using a high-speed automated filling machine. The entire filling operation is fully automated and untouched by human hands.

The bottles are finally capped/crowned, date coded and packed into crates/cartons to make them available to our consumers. The complete manufacturing process has a well defined and structured Quality Control and Assurance Program. All the manufacturing facilities employ qualified, experienced and trained professionals for manufacturing and testing of our products. All the bottling facilities follow the Good Manufacturing Practices requirements as applicable to the food industry. All manufacturing equipment full fill the stringent requirements of GMP and sanitary design.

The entire quality management system of each plant is documented, managed and continually improved through a world-wide accepted system of TCCQS (The Coca-Cola Quality System).

Internal & External Audit Monitor Compliance Clauses:

The Company also has a strong internal audit system to monitor compliance to international and local standards. The manufacturing facilities also get audited by accredited external audit agencies against quality management standards. 43 | P a g e

This internal checks and balances system works virtually in every aspect of our business and gives us the confidence to reassure our promise to consumers every day.

At The Coca-Cola Company, we are committed to delivering high quality products to our customers and consumers throughout the globe. In each and every sip.

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OBSERVE THE PROBLEM

Under this investigate by own observation without interviewing the respondent. This was adopted by me because observation data can be collected more correctly. It depends upon ability of investigator.

COLLECT THE DATA

After collecting the data I considered that what the problem is for the company and when company wants to know his weakness.

ANALYSING THE PROBLEM

After collecting the problem I analyzed the problem such as how many problems are general and how many are different from others and how many problem is considerable and solvable.

TAKE SOLUTION
After analyzing the problem I found that 80% problems were general and I found 20% problem personal and I also found 10% problem as Genuine which is considerable and solvable. General solution solve the general problem remaining 10% problems solution we found and then after we implement the solution.

IMPLEMENTATION OF SOLUTION
After founding the solution we apply the solution and satisfy the customer & consumer.

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Chapter-5

Research METHODOLOGY

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Research Design : The research design which has been used in the project report is
descriptive in nature.

SIZE OF SAMPLE:

The survey was conducted of 100 respondents

Types of data:
Primary Data Secondary Data

Primary Data:
Tools to use in collection of primary data - : Questionnaire

Secondary Data:
Internet, Literatures, Magazines

Area of Study:
Dayalbagh, Balkeshwar- Agra

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USE OF RESEARCH METHODOLOGY

Without using research methodology to find new fact and knowledge is not possible.

First of all question is arises what is research Research as a scientific and systematic search for pertinent information on a specific topic. In fact research is an art of scientific investigation

METHOD ADOPTING IN THE RESEARCH Personal interview method

Adopted the personnel personal interview method in this method we made a questionnaire with this questionnaire we used to go in the market and see the customer one by one. First of all we used to give the introduction with smile enthusiastic and with proper eye contact and demand to give 2 or 3 minute to fill this questioner and then after we started to put the questionnaire at the retailer and completed the questionnaire. This method is most appropriate method for collecting the data. By this method researcher get the actual report

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Chapter-4 Data Analysis

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What is the accuracy of selling order of coke?

A-50 below B-50-80 C-100 Above

Below
50% 80%

Above
100%

50-80

InterpretationThe accuracy of selling order of coke 50% to 80 %.

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MARKET SHARE COCA COLA & PEPSI

a-Coke =60%

b-Pepsi

=40%

40%

60%

Coke

Pepsi

InterpretationIn Present situation of Coca Cola is very good in the market. The company has good market share app.60% and remains 40% market share covered by his close competitor Pepsi in this Area.

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The Source of procurement coca cola product

A-Dealer =25%

B-Whole Seller =35 C- Company vehicle = 40

Dealer
25%

40%

Whole seller

35%

Company vehicle

InterpretationThe retailer is purchasing the Source of procurement coca cola product by the company.

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How frequently sales person come to take order from retailer ?

A-Daily B-week.

Daily 40% 60%

Weekly

InterpretationThe sales Person come to take order from retailer weekly

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Are you satisfied with the behavior of distributor sales person.

A-Yes B- No

30% 70%

Yes

no

Interpretation70% of the retailers are satisfied by the behaviors of sales person.

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Do sales person provide complete information about new product daily schemes.
A-Yes B -No

25%

75%

yes

no

Interpretation75% of The sales person provide complete information about new product daily schemes

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Chapter-5
FINDINGS, LIMITATION & RECOMMENDATIONS

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FINDINGS

1. The accuracy of selling order of coke 50% to 80 % 2.Market share of coca cola 60% 3.The sales person come to take order from retailer weekly 4.70% of the retailers are satisfied by the behaviors of sales person. 5.The sales person provide complete information about new product daily schemes 6. The retailer is purchasing the Source of procurement coca cola product by the company 7.The retailer prefer to purchase coca cola brands on demand

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LIMITATIONS

1. The survey is only limited to MG-1 Agra

2. The outlets in each area are kept limited due to time and financial constraints.

3. The company did not provide any financial support for the project.

4. I had lack of deep knowledge about the product of the local market.

5. The time allowed for the project very short (8 weeks). It was very tough to study deeply in that short period.

Psychology and Temperament of the respondent at the time of survey should have direct impact on the responses. E.g. some person is very sensitive and some are very tolerant

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RECOMMENDATIONS/ SUGESSATION

Company should prepare future plan for maintaining selling in market. Because companys competitor can increase and can capture the market.

Company should provide special benefit to the retailer. Other wise his interest will go down from cold drinks.

Present time competition is not high in this line because its competitor is only Pepsi. So that company can do compromise with Pepsi and both can increase products M.R.P.

Company should appointed a special representative for listening retailers problem and solve them. He can also find out some shortcomings of salesman & others.

Sale of cold drinks is mostly dependent on retailer. Hence his satisfaction is needed.

Defected goods should be returnable or changeable.

Good execution is a main factor in more selling good execution improves selling.

Sales executive & salesman relation and good behavior also provide effective guidelines in increasing selling.

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For more selling companys person should fulfill his commitment.

In Cold Drinks line brand loyalty found only 20%. So that which will be visible that will saleable.

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Chapter-6

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CONCLUSION
1. From the analysis of the data, it can be concluded that the market share of Coca-Cola is more than the market share of Pepsi. The demand of Coca-Colas product is more with the comparison of Pepsi product.

2. Replacement procedure of faulty bottles is very low. It promotes retairs dissatisfaction. 3. It can be noticed that the company has spent a lot on its advertising and sales promotion, its sales are better. 4. The only thing that is lacking to some extent is service. So by enhancing the quality of service and also by modifying some of the routes of distribution, the company can gain more turnovers from the market what the company just doing is just concentrating on increasing the sales without bothering the relationship with the retailers. So, instead of relying on volume of sales, the company should try to build a long-lasting relationship with the retailers. 62 | P a g e

BIBLIOGRAPHY

Internet site www.cocacola.com www.cocacolaindia.com www.pepsico.com

News items of English dailies, . The Times of India The Hindustan Times

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64 | P a g e

QUESTIONNAIRE

Market research on Behalf of Coca-Cola

Topic

Sales & Distribution Channel of Coca-Cola

Company - Agra Sales & Marketing Services Pvt. Ltd, UP Tower Sanjai Place Agra-282002

1. Name of the outlet .. 2. Contact Person 3. Address 4. Telephone No.

5. What is the accuracy of selling order of coke? a-50 below [ ] b-50-80 [ ] c-100 [ ]

6. What is the Source of procurement a-Dealer [ ] b-Whole Seller [ ] c- Company vehicle [ ]

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7. How frequently sales person come to take order from retailer? a-Daily [ ] b-week [ ]

8. Are you satisfied with the behavior of distributor sales person. a-Yes [ ] b-No [ ]

9. Do sales person provide complete information about new product daily schemes. a-Yes [ ] b -No [ ]

10. Market share of coca cola more than Pepsi. a- coke [ ] b-Pepsi [ ]

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