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ICICI Bank is India's second-largest bank with total assets oI Rs. 3,562. Billion (US$ 77 billion) at December 31, 2009. ICICI's rural, micro banking and Agribusiness Group (RMAG) provides various services such as Forex and derivatives.
ICICI Bank is India's second-largest bank with total assets oI Rs. 3,562. Billion (US$ 77 billion) at December 31, 2009. ICICI's rural, micro banking and Agribusiness Group (RMAG) provides various services such as Forex and derivatives.
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ICICI Bank is India's second-largest bank with total assets oI Rs. 3,562. Billion (US$ 77 billion) at December 31, 2009. ICICI's rural, micro banking and Agribusiness Group (RMAG) provides various services such as Forex and derivatives.
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1. Introduction 1.1 Organization Description ICICI Bank is India's second-largest bank with total assets oI Rs. 3,562.28 billion (US$ 77 billion) at December 31, 2009 and proIit aIter tax Rs. 30.19 billion (US$ 648.8 million) Ior the nine months ended December 31, 2009. The Bank has a network oI 1,668 branches and about 4,883 ATMs in India and presence in 18 countries. ICICI Bank oIIers a wide range oI banking products and Iinancial services to corporate and retail customers through a variety oI delivery channels and through its specialized subsidiaries and aIIiliates in the areas oI investment banking, liIe and non-liIe insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative oIIices in United Arab Emirates, China, South AIrica, Bangladesh, Thailand, Malaysia and Indonesia. Its UK subsidiary has established branches in Belgium and Germany.
ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange oI India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE). Rural, Micro banking and Agribusiness Group (RMAG) ICICI Bank`s rural, micro banking and Agribusiness group (RMAG) provides various services such as Forex and derivatives, Iactoring, mid cap credit, and Agri Investment Banking Solutions.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 2
Forex and derivatives In less than three decades oI their coming into vogue, derivative markets have become an extremely important component oI Iinancial markets in world over, and is growing tremendously everyday. Derivatives have evolved as a low-cost, eIIective method Ior users to hedge and manage their exposures to interest rates, commodity prices, or exchange rates. Over time, as Iinancial markets have developed, derivatives have assumed the role oI eIIective risk-management tools Ior the market participants, while also helping in substantially reducing their cost oI debts. By providing investors and issuers with a wider array oI tools Ior managing risks and raising capital, derivatives improve the allocation oI credit and the sharing oI risk in the global economy, lowering the cost oI capital Iormation and stimulating economic growth. In their endeavour to provide Iinancial solutions at every stage oI an agri-business value chain, Agri-SME caters to a host oI exporters and importers. ICICI Bank oIIer products that not only help their clients who have any kind oI Iorex exposure by way oI exports or imports to protect their exposure against market Iluctuations, but also substantially reduce the cost oI debt and leverage upon income earning potential through customised derivative structures. Rapid Forex is one such Iacility, which will help our clients to hedge their Ilows and also to reduce their cost oI debt. Under the program, Iorex and derivatives Iacilities would be sanctioned to speciIic borrowers who meet certain predeIined eligibility criteria.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 3 Features O Specialized , parameterized program Ior sanctioning Iorex and derivative Iacilities to Agri-SME O Enables Iacilities Ior hedging oI Iorex exposure Ior exporter/importer community. O !er client limit oI upto Rs 20 million. O Unsecured-no security/collateral requirement. O Minimal documentation; only business proIiles and Iinancials required. O Speedy sanction. O Specialized products Ior shorter term Ioreign exchange borrowings. O Instant booking oI deals on phone.
Factoring
ICICI Bank's Factoring perIorms an important trade Iinance service by helping you convert your receivables into cash - thus helping you tide over constraints oI cash Ilow and working capital.
Factoring relies on the Iinancial strength, creditworthiness oI your customers. Your account receivables in the Iorm oI invoices and bills are purchased by ICICI Bank at a discount. Thus, the onus oI collection too Ialls on ICICI Bank and you can Iocus your attention and eIIort on the growth oI your business.
Services Domestic Iactoring - discounting oI non-LC backed domestic invoices/ bills Export Iactoring - discounting oI non-LC backed export invoices/bills.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 4 Benefits O Flexible Iinancial solution. O Improves client`s cash Ilow. O Improves client`s credit rating. O Reduces client`s credit risk. O Improves supplier`s discount. O EIIicient management oI client`s Receivables
Mid Cap Credit ICICI Bank has specialized programmes to cater to Small and Medium Agribusiness Enterprises (SMAEs) to meet their speciIic Iinancing needs. Indian SMAEs are increasingly Iocusing on improved production methods, penetrative marketing strategies and modern management tools to sustain and strengthen their operations. Our in-house sector experts have made extensive Iield visits, studied sectors and interacted with all stakeholders to design customized bouquet oI products Ior the SMAEs sector . Agri Investment Banking Solutions In ICICI Bank, through their Iocus on Investment Banking, It oIIers Strategic advisory services Ior Agri Inc's. Their strong team oI advisors and analysts oIIers end-to-end solutions Ior inorganic growth aspirations oI clients Irom target search to merger & acquisition Iinancing, Strategic alliances/ Joint ventures and property development advisory & placements.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 5
1.2 Description of Project in Brief The Iirst phase and second phase oI study includes collection oI the secondary data which includes major trade industries in Rajasthan in trade with special Iocus on agriculture trade, statistics Ior total trade happening in Rajasthan in last ten years and the share oI the products that is being exported. The secondary data would also include the list oI major players in the industry Ior export and import and the means oI transport oI export /import Irom Rajasthan with its share in the goods transport. The third phase and the Iourth phase oI the project would start with study oI diIIerent Iactors which exporters and importers considers beIore choosing a bank, Iinancial institutions Ior IulIilling their Iinancial needs in export/import business. A survey would be conducted to collect the primary data through questionnaire to Iind out which Iactors are more important according to exporters/importers Ior choosing Iinancial institution based on their responses analysis would be done with the help oI various research tools. The Iollowing are the Iactors which exporters/ importers considers Ior choosing Iinancial institution !ast relationship-V1 Quantum oI lending V2 Security asked by the bank-V3 Interest rate-V4 Costing oI hedging tool-V5 Transparency in derivative margin-V6 Ease oI operation-V7 !rocessing time at the time oI requirement-V8 Finance in Ioreign currency-V9 !roximity oI the branch Irom the oIIice-V10 InterIace with treasury manager-V11
The IiIth phase oI the study includes study oI the currency risks involved in the Ioreign exchange and mitigation oI the currency risk through hedging.
1.3 Scope of the project 1. To identiIy the major trade Industries in Rajasthan in trade with special Iocus on Agriculture Trade. 2. To identiIy the major hubs oI trade business. 3. To identiIy means oI transport oI export /import Irom Rajasthan with its share in the goods transport 4. To identiIy the countries in relation to export/import origination. 5. To identiIy various Iinancial needs oI industries in trade business with reIerence to Currency Conversion and Credit needs by ICICI Bank`s trade Services. 6. To study the ICICI Bank and Non ICICI Banks clients.
1.4 Methodology O Primary Data: It will be collected through structured questionnaire which comprises oI open and closed ended questions. O Secondary Data: It will be collected through various departments, published and unpublished resources. O Sampling Technique: Convenient Sampling (sometimes known as grab or opportunity sampling is a type oI non-probability sampling which involves the sample being drawn Irom that part oI the population which is close to hand. That is, a sample population selected because it is readily available and convenient.)
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 7 O Sample Size: 50 Importers/Exporters O Scope of Study: Jaipur, Jodhpur & Kota city oI Rajasthan O Data Analysis: Data will be analyzed through S!SS soItware, where questionnaire will be analyzed and various test will be perIormed on it to reach to the Iinal conclusion. 1.5 Limitations O The data collected Irom various clients through questionnaires may be subjected to subjectivity. O The data collected is primary and secondary and have chances oI discrepancy. O Company policy: No access to secret and conIidential reports and data oI the company. O Some respondents are reluctant. O Area is conIined to three cities (Jaipur, Jodhpur & Kota) oI Rajasthan. O Cross veriIication oI question is not possible.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 8 2. Main Text 2.1 Concept of trade finance Trade Iinance is related to international trade. Where a seller (the exporter) can require the purchaser (an importer) to prepay Ior goods shipped, the purchaser (importer) may wish to reduce risk by requiring the seller to document that the goods have been shipped. Banks may assist by providing various Iorms oI support. Players in trade finance Buyers are the primary drivers oI Trade Iinance. They are largely responsible Ior shaping consumer demand Ior the products they wish to sell. They are also the Iirst in the chain to Ieel the pressure to reduce costs in a market. The raw material prices keep rising but consumers expect prices to keep Ialling in this new world oI large retail chains. Suppliers need good trade Iinance in place. As the company that manuIactures the goods, they not only Ieel the current increases in the raw materials, energy, and labor costs but are traditionally hurt the most since they need to bear the brunt oI the cost and typically go the longest between the initial outlay Ior raw materials, overhead, labor and the day they Iinally get paid Ior producing the product. Financing Institutions play the role oI lender in global trade Iinance and oIIer various types oI Iinancing. This includes a number oI trade Iinancing services including Letter oI Credit, Collections, Stand-by Letter oI Credit, !re and !ost shipment Iinance, Bill Discounting and !urchase, Bank Acceptances. Transporters or Logistics providers cater to the physical movement oI goods, and can provide visibility to all the constituents by updating the transit records oI the goods shipped. Their internal systems when integrated to a trade Iinance solution
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 9 can give an authenticated record oI the goods shipped. Their current location and expected delivery time enables not only buyers and sellers to update their records but will also act as a risk mitigation tool Ior a Iinancial institution on the Iinance provided. 2.1.1 Instruments of Trade Financing Documentary credit (Letter of Credit) This is the most common Iorm oI the commercial letter oI credit. The issuing bank will make payment, either immediately or at a prescribed date, upon the presentation oI stipulated documents. These documents will include shipping and insurance documents, and commercial invoices. The documentary credit arrangement oIIers an internationally used method oI attaining a commercially acceptable undertaking by providing Ior payment to be made against presentation oI documentation representing the goods, making possible the transIer oI title to those goods. A letter oI credit is a precise document whereby the importer`s bank extends credit to the importer and assumes responsibility in paying the exporter. A common problem Iaced in emerging economies is that many banks have inadequate capital and Ioreign exchange, making their ability to back the documentary credits questionable. Exporters may require guarantees Irom their own local banks as an additional source oI security, but this may generate signiIicant additional costs as the banks may be reluctant to assume the risks. Allowing internationally reputable banks to operate in the country and oIIer documentary credit is one way to eIIectively solve this problem.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 10 How does a letter of Credit Work? | Steps 1 - 4 |
Applicant(buyer/Importer)
The buyer completes a contract with the seller and Iills in a letter oI credit application Iorm and sends it to his or her bank Ior approval.
Issuing Bank(Buyer's Bank)
The issuing bank approves the application and sends the letter oI credit details to the seller's bank (advising bank).
Advising Bank
The advising bank authenticates the letter oI credit and sends the beneIiciary (seller) the details by post or Iax.
Beneficiary(seller/Exporter)
The seller examines the details oI the letter oI credit to make sure that he or she can meet all the conditions. II necessary, he or she contacts the buyer and asks Ior any necessary amendments to be made.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 11
Counter trade Most emerging economies Iace the problem oI limited Ioreign exchange holdings. One way to overcome this constraint is to promote and encourage countertrade. Today`s modern counter trade appears in so many Iorms that it is diIIicult to devise a deIinition. It generally encompasses the idea oI subjecting the agreement to purchase goods or services to an undertaking by the supplier to take on a compensating obligation. The seller is required to accept goods or other instruments oI trade in partial or whole payment Ior its products. Some oI the Iorms oI counter trade include:
Barter This traditional type oI countertrade involving the exchange oI goods and services against other goods and services oI equivalent value, with no Monetary exchange between exporter and importer.
Counter purchase The exporter undertakes to buy goods Irom the importer or Irom a company nominated by the importer, or agrees to arrange Ior the purchase by a third party. The value oI the counter purchased goods is an agreed percentage oI the prices oI the goods originally exported.
Buy-back The exporter oI heavy equipment agrees to accept products manuIactured by the importer oI the equipment as payment.
Factoring This involves the sale at a discount oI accounts receivable or other debt assets on a daily, weekly or monthly basis in exchange Ior immediate cash. The debt assets are sold by the exporter at a discount to a Iactoring house, which will assume all
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 12 commercial and political risks oI the account receivable. In the absence oI private sector players, governments can Iacilitate the establishment oI a state-owned Iactor; or a joint venture set-up with several banks and trading enterprises.
Pre shipping financing This is Iinancing Ior the period prior to the shipment oI goods, to support pre- export activities like wages and overhead costs. It is especially needed when inputs Ior production must be imported. It also provides additional working capital Ior the exporter. !re-shipment Iinancing is especially important to smaller enterprises because the international sales cycle is usually longer than the domestic sales cycle. !re-shipment Iinancing can take in the Iorm oI short term loans, overdraIts and cash credits.
Post shipping Financing Financing Ior the period Iollowing shipment. The ability to be competitive oIten depends on the trader`s credit term oIIered to buyers. !ost-shipment Iinancing ensures adequate liquidity until the purchaser receives the products and the exporter receives payment. !ost-shipment Iinancing is usually short-term.
Buyer`s credit A Iinancial arrangement whereby a Iinancial institution in the exporting country extends a loan directly or indirectly to a Ioreign buyer to Iinance the purchase oI goods and services Irom the exporting country. This arrangement enables the buyer to make payments due to the supplier under the contract
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 13 Supplier`s credit A Financing arrangement under which an exporter extends credit to the buyer in the importing country to Iinance the buyer`s purchases.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 14 2.2 Trade scenario of Rajasthan 1- General Exports hold the key not only Ior a healthy balance oI payments position and macro-economic, but also Ior a planned and sustained economic development. In the absence oI a strong perIormance on the export Iront. The balance oI payments position oI the country comes under strain and retards economic progress. In Iact exports serve as a mirror reIlecting the health oI a nation's economy. Rajasthan has traditionally been an exporter oI primary goods. However Ior quite some time now, the State has entered into the arena oI exporter manuIactured goods and value added items.
The signiIicance oI exports Irom the State lies not only in earning Ioreign exchange Ior the country's exchequer but also in indirect beneIits to the State such as: (a) Expansion oI market opportunities Ior its produce; (b) Improvement in product quality and subsequent handling techniques: (c) Technological up gradation in terms oI plant, machinery and manuIacturing process. (d) Greater employment opportunities (e) Exposure to the international marketing and technological environment etc. Since independence, exports have been given high priority and the country has worked to achieve growth in exports. Rajasthan has been an exporter oI traditional goods. However, Ior quite some time now, the State has entered into the arena oI export oI manuIactured goods and value-added items. The State Government had identiIied exports as one oI the thrust areas.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 15 Export !romotion Cell has been set up in the State Commissioner ate oI Industries. The Rajasthan Small Industries Corporation Ltd. has been recognized as an Export House. !romotional eIIorts Ior export growth are also being made by the Bureau oI Industrial !romotion and the Rajasthan State Industrial Development and Investment Corporation Ltd. The manuIacturers and exporters have given an excellent account oI themselves in export eIIorts which is evident Irom the sharp increase in the volume oI exports in the recent years.
Initial thrust boosting exports in the State was provided by the Industrial !olicies oI the State announced in 1994, 1998. This incorporated several incentives Ior industries in general and export-oriented units, in particular. The incentives were both in the Iorm oI Iiscal as well as administrative measures. This and the Foreign Trade !olicy oI Government oI India announced accelerated the growth oI exports Irom Rajasthan.
Keeping in view the vital role oI exports, considerable emphasis was laid on development oI export sector in the Industrial !olicies declared in 1994,1998. In which several new incentives were announced Ior exporting units. Also wherever possible, procedural simpliIications were made Ior exporting units, as a result oI which an export Iriendly environment is sought to be created.
A comparative study oI export Iigures oI Rajasthan and the Country as a whole reveals that Rajasthan's contribution towards exports in 2006-07 was approximately Rs. 15186.41 chores in the All India Iigure oI Rs. 571779.00 crores which is approximately Rs. 2.66 .Though this is a very small share oI the country s total exports, this has to be viewed in the context oI the historical Iact that Industrial Development was virtually non-existent in the State at the time obits
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 16 Iormation.
However, since then, Industrial Development has witnessed a sea-change and the number oI large and medium scale industries has risen to about 370 and go to the number or SSI units has gone up to 2.60 lacs. The increase in exports Irom the State has kept pace with the tempo oI Industrial Development in recent years.
Thus, exports Irom the State have risen Irom Rs. 31 .14 chores in 1973-74 to about. 15186.41 crones in 2006-07.With the onset oI economic reIorms, the approach towards Export and Import is changing Iast. The State Government has also shiIted its role Irom being a 'Regular to a 'Iacilitator and promoter.
Incentives forepart Oriented Units Government oI Rajasthan has provided several incentives like over-riding priority in release oI power connections to units set up in Export/Import !rocessing Zone, exemption Irom power cuts, purchase tax exemption depending on the level oI investment and entry tax exemption to help promote export-oriented units. The policy oI encouraging already started paying rich dividend and in turn exports have led to the overall industrial Development oI the State. State has also declared its SEZ !olicy and act lot oI concessions and Iacilities has been incorporated.
2.2.1 Export Performance The entrepreneurs oI Rajasthan are exporting a wide variety or products, which include handicraIts, carpets, readymade garments, printed Iabrics, make ups, leather goods, chemicals, minerals, stones, viz. marble, granite, slate, sand stones, Engineering goods, precious and semi precious stones and jewelers etc.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 17 As per the inIormation collected Irom the DGCI&S in the State, goods worth: 688.86 cr. in the year 1991-92, 1051.00 cr. in 1992-93, Rs. 1432.28 cr. in 1993-94, 2820.37 cr. in 1994-95, 3300 cr. in1995-96, 901. 67 cr. in 1997-98, Rs. 4228.79 cr. in 1995-96, Rs. 3480.55 cr. in 1996-97,Rs. 4228.79 cr in 1998-99, Rs. 4623.43 cr. in 1999-2000, Rs. 4534.36 cr. in 2000-01,Rs. 4647.81 cr. in 2001-02, 5150.96 cr. in 2002-03, Rs. 6433.30 cr. in 2003-04, Rs. 8002 .03 cr. in 2004-05, Rs. 12355.97 cr. in 2005-06 and Rs. 15186.41 cr. in 2006-07 were exported Irom Rajasthan.
The expel perIormance oI Rajasthan in the recent past with regard to manuIactured good: points towards the competitiveness oI these products abroad, The buoyancy in exports has been particularly evident since 1992-93 a when the policy Ior export promotion adopted a measure oI selectivity in products whose export potential could easily be identiIied. Among the manuIactured goods, Gems & jewellery worth Rs.l4957 cr. Woolen Carpets worth Rs. 309.21 chores, Agro-based and Ioods products worth Rs.762.07 chores, HandicraIts valued Rs 1960.23 chores. Readymade Garments worth Rs.657.95chores.Textiles worth Rs.1864.54, engineering. goods worth 3301 .49 chores, Dimensional Stones worth Rs. 923.43 chores and Chemical !roducts worth Rs.1367.23 chores Irom the State during 2006- 07.
An Export !romotion Cell has been working in the Commissioner ate oI Industries Ior the last 14 years. In about Iourteen years oI its existence, the expel Cell has been playing the role oI catalyst in promoting the growth oI export Irom Rajasthan The cell compiles detailed inIormation about the exporters oI the State and exports Irom the State and it has created a systemic obtain this inIormation on a regular basis. Contacts have been established with various Export !romotion Councils and other agencies involved in the Iield oI Ioreign trade. With a view to recognizing the
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 18 services oI outstanding exporters, the State Government Re-launched a Rajasthan Export Award Scheme organized Ior the year 2003-04 when 22 exporters has been honored by the hobble ChieI Minister oI Rajasthan on 7 December 2004. The training programmes on Export !rocedure, Documentation and Marketing in Foreign Market are also being organized. 13 !rogrammes at diIIerent potential centers were conducted. 2 programmes are also being organized in current years shortly.
Advisory committee on Foreign Trade To coordinate the eIIorts oI various agencies and to assist the State Government in Iormulating the strategy Ior export promotion, Advisory Commit-tee on Foreign Trade' at the apex level under the Chairmanship oI Hon`ble Industries Minister oI Rajasthan has been constituted. The Committee has been constituted to given wider representation to various Associations/organizations connected with exports. !eriodic meetings oI this Committee are being held to resolve the problems oI exporters by Rajasthan Small Scale Corporation.
State level Export Promotion Committee To approve & Monitoring oI the projects under centre Assistance to the States Ior Developing Export InIrastructure and Allied Activities'' (ASIDE) Scheme oI the State Government has constituted and Export !romotion. Committee under the chairmanship oI ChieI Secretary oI Rajasthan. Export InIrastructure project with cost (including 2 years maintenance and Ior E!I! Sitapura, Jaipur) worth Rs.188.30 Crore have been sanctioned by committee. The total assistance oI Rs. 1 10.05 chore shall be provided under the scheme. Commissioner Industries has been nominated as Commissioner Exports under the Scheme.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 19
2.2.2 Export Infrastructure RIICO plays a catalytic role in industrial development oI Rajasthan. Keeping in view the speciIic requirements oI export oriented units, RIICO has given emphasis Ior developing special packs corset-ting up oI such units.
(l) Export !romotion Industrial !arks (E!I!s) This E!I!S have been developed/are being developed under a scheme oI Department oI Commerce, Government oI India. In E!I!S, only those units. which undertake to export minimum 33 oI their production. are allot-ted land. The BrieI details oI these three E!I!S are as under:
(i) E!I! at Sitapura, Jaipur This Iirst E!I! oI the State was developed by RIICO at Sitapura, jaipur over an area oI 365 acres (409 plots). The park is Iunctional since March, 1997 with 62 units (96 plots) being in production and 25 plots are under construction.
(ii) E!I! at Boranada, Jodhpur This second E!I! oI the State has been developed by RIICO at Boranada, Jodhpur over an area oI 207 acre on which an expenditure approximately Rs. 18 crone has already been incurred. !lots are allotted mainly to, handicraIt units. /ill basic inIrastructure Iacilities Irom July 2003.
(III) E!I! at Neemrana, Alwar This third E!I! oI the State is being developed at Neemrana located on NH8, (Delhi Jaipur Road). The park comprises 169 saleable industrial plots oI which 150 plots have been allotted. This E!I! is being developed with and estimated project
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 20 cost oI about Rs.3scrore and expenditure oI Rs. 18 chore (has already been incurred. 2.2.3 Special Economic Zones SEZS are speciIically delineated duty Iree enclaves treated as a Ioreign territory Ior the purpose oI industrial, service and trade operations, with exemption Irom custom duties and a more liberal regime in respect oI other levies, Ioreign investment and other transactions. Domestic regulations, restrictions and inIrastructure inadequacies are sought to be eliminated in the SEZS Ior creating a hassle-Iree environment. The SEZ Scheme seeks to create a transparent system by introducing simpliIied procedures Ior enhancing productivity and making it easier to do business. Three SEZS have been developed/ are being developed by RIICO. The brieI ' details oI these SEZS are as under:-
I SEZ for jems and jewellery units at Sitapura, 1aipur (phase I) This SEZ (!hase 1) Ior Gems & Jewellery units, being set up at Sitapura, Jaipur has been planned over 21 .50 acres oI land .All 51 plots planned have already been allotted. Roads, drainage, boundary wall, and power supply, street light work and all other basic inIrastructure Iacilities have been developed.
II SEZ for Handicraft Units at Boranada, 1odhpur This SEZ Ior handicraIt units at Boranada, Jodhpur has been planned over 180.94 acres oI land (287 plots). Basic inIrastructure Iacilities have been, created in this SEZ,
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 21 III SEZ for Gems and jewellery units at sitapura, jaipur (Phase-II). This SEZ (!hase II) Ior Gems & jewellery units at Sitapura, Jaipur has been planned over 89.39 acres oI land (186plots). Basic inIrastructure Iacilities have been created in this SEZ.
IV Public- Private Partnership for SEZ RIICO, on behalI oI the State Government is also promoting Iirst multi- product SEZ in !ublic-private-partnership on Jaipur- Ajmer National ' Highway. The SEZ would be developed on 2500 acres oI land and the Domestic TariII Area would be developed on 550 acres oI land. The Government oI India has approved IT/ITes SEZ in 49 hectare in phase I and has accorded in-principal approval Ior multi- products, SEZ. 2.2.4 Other export Promotion Infrastructure Development Projects under ASIDE Scheme The Assistance to State Ior Developing Export InIrastructure and Allied Activities (ASIDE) is a Government oI India Scheme. The objective oI the scheme is to involve the states in the export eIIort by providing assistance to the State Governments Ior creating appropriate inIrastructure Ior the development and growth oI exports. Department oI Commerce has merged erstwhile schemes oI Critical InIrastructure Balancing (CIB). E!I!, SEZ etc. under ASlDE Scheme.
RIICO has emerged as the leading organization in implementation oI ASIDE Scheme. Following projects, sanctioned by state Level Export !romotion committee headed by ChieI Secretary oI Rajasthan under ASIDE Scheme, have been completed:
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 22 O Improvement oI link roads to Jodhpur (Rs.169.34 Lacs). O Improvement oI existing link road Irom N. H. 8 to Bhiwadi via Rathiwas (Rs.102.45 lacs). O Improvement oI Bhiwadi linking road via Akera (.100 lacs). O Construction oI CET! at Bhiwadi (Rs.122.25 lacs). O Link Road to 1CD Bhiwadi. O Improvement link roads connecting to 1 A KHUSHKHERA to N H 8 and 1A chopanki to SH-25. O Upgradation oI link road to 1CD, Bhiwadi (Rs.41 1.67 lacs). O -ray machine at Air Cargo Complex Jaipur (32.00 lacs). O Earth Station at Jodhpur (Rs. 365.00 lacs). O Link Road to Agro Food !ark Sri Ganganagar. O Improvement oI Link Roads Connecting 1 A Khushkhera to NH-8 & 1 A Chopanki to SH-25.
The Iollowing projects, sanctioned by the Government oI India under ASIDE Scheme, are under implementation. O Export !romotion InIrastructure Ior Stones, Jaipur (Rs.600 lace). O Improvement oI link roads connecting 1 A Khushkhera to Budibawal &1A Sarekhurd with Nuh Road. O Stone !ark at Sikandar. O Link Road connecting Khushkhera to NH-8 via Kasaula chock. 2.2.5 Air Cargo Complex (Acc) And Inland Container Depot (ICD) The Rajasthan Small Industries Corporation Limited (RSIC) has been operating at Air cargo Complex at Sanganer, jaipur since 1979. This Iacility has provided many
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 23 services required by the exporters under one rooI. The Iacility oI bonded trucking has been started thereby Custom cleared shipment to the overseas destinations.
Rajasthan being a landlocked State, the RSIC has set up a chain oI Inland Container Depots (ICD) at Jaipur/jodhpur/Bhiwadi/ Bhilwara Irom where Custom cleared containerized cargo is sent to the ports oI Mumbai and Nava shiva, !ipavav, Mundra. Kandla and Adani Ior loading on ships leaving Ior ports oI destination.
The broad operations that are carried out at 1CD'S and Air complex are as Iollows:- O Receiving Cargo/ Container at the 1CD/ ACC O Customs Inspection oI the material. O StuIIing oI goods in the case oI exports and destuIIing oI goods in the case oI imports. O Movement oI setoII export/import containers between 1CD & postmaster approval oI customs Department. O Transportation oI export/import loaded container through road plus rail Irom 1CD, laipur and Bhiwadi with CONCOR and shortly to be started at Jodhpur. O ACC has also been appointed Custodian oI Import and Export cargo Ior Gems jewelers as personal carriage.
O No ground rent is charged Ior storage oI empty container at 1CD, Bhiwadi and Bhilwara. O The storage charges oI import cargo is Iree Ior two days at 1CD, Jaipur,
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 24 Jodhpur and Bhilwara and Iive days at Bhiwadi. O !roper warehouse Iacilities Ior cargo. O Computerized online operations at lCD, jaipur. O SuIIicient space Ior parking empty containers. O Fully equipped Ior handling cargo/containers. O Competitive rates Iorwarding, storage and transportation. O LCL Iacilities. O All port related Iacilities with Custom clearance. O Weigh bridge Iacility at 1CD, jaipur and jodhpur. O -ray machine Iacility at Air Cargo Complex. O Fast movement oI containers. O !erIect co-ordination with customs Gateway ports. CHA, Shipping-lines, Iumigator and with other agencies. O Timely and saIely transportation oI cargo/container. 2.2.6 100 Export oriented units The Government oI India has given approval Ior establishing oI 223 export, oriented units, oI these 223 EOU projects, 62 units have already came in production as detailed below-:
2.2.7 Special incentives to export in the state A number oI incentives have been allowed Ior Exporting oI the State. These are -: 1 !ublic utility status under section 2(n)oI the industrial Disputes Act,1956 has been given to 100 EOU's and this has also been given to the exporting units which exports 50 or more oI their production. 2 Entry Tax has been exempted to the 100 export units. 3 Over-siding priority is given in the release oI power connections to the units to be set up in E!I!/ SEZ. Besides they have been exempted Irom powercuts.
4 State Government has declared its policy and Act regarding Special Economic Zone. Following Iacilities/concessions are provided to the units established in SEZ located in the state and their developer:
O Stamp Duty remission to the units in SEZ developed by RIICO. O Exemption Irom !urchase Tax to the Units established within special
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 26 Economic zone Developed by RIICO. O Exemption Irom works contract Tax so the units established within special Economic zone developed by RIICO. O Sales-Iax Exemption to the units Established in the special Economic Zone developed by RIICO. O Entry Tax Exemption to the units in the SEZ developed by bitch at Jaipur & Jodhpur. O Exemption Irom Electricity duty. O LBT Exemption to the units in SEZ developed by RIICO. O Services oI Assistant Environmental Engineer. O Exemption Electricity duty Ior the period oI 10 year Ior paper Generation and distribution. O !ublic utility status under the section (2n) oI Industrial dispute Act. O Delegation oI !ower oI SSI Registration Ior the development Commissioner oI SEZ. 2.2.8 Rajasthan Export Awards State Govt. has relaunched the Scheme namely Rajasthan Export Award. 22 excellent exporters have been honored by hobble ChieI Minister oI Rajasthan.
Applications Ior Rajasthan Export Award are invited Irom the exporters or the state through advertisement in state level local newspapers. InIormation is also sent to DIC's, Export !romotion Councils and Exporters Associations. The selection is made by a State Level Committee on the basis oI a inIormation submitted by the applicant Ior export perIormance Ior the year oI award, percentage increase in exports over last two consecutive years. New markets
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 27 exploited, new products exported. Use oI local skill research & development quality control etc.
S.No !roduct Group No oI Awardees 1 Agro Based & Iood !rocessing 2 2 Electronic & Computer SoItware 2 3 Mineral Based 2 4 Engineering 2 5 Chemical 2 6 Merchant 2 7 Miscellaneous 2 8 Readymade Garments 2 9 Carpets, Durries and wool based 2 10 !recious and Semi precious Stones 2 11 Gold/Silver/!latinum Jewellery 2 12 HandicraIts 2 13 Textiles 2 14 Women Entrepreneurs 2 Total 28
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 28 2.2.9 Items Exported from Rajasthan Below is the list oI the items that is being exported Irom Rajasthan O Cement O Chemicals & Allied !roducts O Drugs and !harmaceuticals O Durries O Electronics O Engineering Goods O Food !roducts/Agro !roducts O Gems and Jewellery O HandicraIts items O Leather Goods O Marble, Granite & Other Stones O !lastics and Linoleums O Readymade Garments O Rice O Textiles O Woolen Carpets O Wool and Woolen
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 29 2.3 Mitigation of currency risk The globalization oI business generates Ioreign currency risks which need to be recognized. The globalization process is irreversible and will be critical to the survival oI most industries and businesses. This process aIIords enormous opportunities to diversiIy business risk, generate economies oI scale and capture additional market share. Managing Ioreign exchange risk requires understanding political, economic and Iinancial markets. It is not always possible Ior all participants to have experience in the market options available. It is possible to have suIIicient knowledge to mitigate most oI the risks that businesses can Iace. Managing Ioreign exchange risk requires understanding currency convertibility-- with open or closed borders--when exchange rates are Iixed, Iloating or managed. Knowing the appropriate hedging actions to take is essential in any oI these complex situations. A success global business proIessional may not actively participate in Ioreign exchange risk mitigation; however, understanding the risks and opportunities is essential to operating a proIitable international business. To master the concepts in this Task, you must know and understand Ioreign exchange risk mitigation techniques and required documentation: hedging tools, currency option contracts, and transIer pricing. The globalization oI business generates Ioreign currency risks. This process is irreversible and critical to the survival oI most industries and businesses. The 'globalization process aIIords enormous opportunities to diversiIy business risk, generate economies oI scale and capture additional market share.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 30 2.3.1 Types of Rates of Exchange Fixed rate of exchange A Iixed rate oI exchange is a ratio established by the government at which Ioreign currencies can be exchanged. The value oI the national currency is based on parity with other currencies. Sustaining the parity is the question: iI other Iactors Iorce a market change to a Iloating rate, the impact could negatively impact the country. Floating rate of exchange A Iloating rate oI exchange allows open market conditions to determine the value oI the currency in relationship to other currencies. Open market exchange rates are highly volatile and change every 5 seconds or 18,000 times per day. Any given currency typically Iluctuates 1 during a 24- hour period. The volatility oI the market is inIluenced by political, economic and technical conditions that come into play and cause Iluctuations that may exceed the typical movement. This volatility translates into the need to manage the risk oI rising or Ialling exchange rates. Managed rate of exchange A managed rate oI exchange allows a central bank to intervene to adjust Ior market conditions. It controls wide valuation swings that may occur due to adverse market conditions. 2.3.2 Market Drivers Speculative Trading !olitical, economic and technical events are the drivers oI change in the Ioreign exchange markets. Having a broad understanding oI these Iactors provides a practical means oI Iorecasting Ioreign exchange rates. A Iorecast is static and not
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 31 constant and thereIore must be monitored and adjusted based on market conditions. Some key Iactors to consider are balance oI payment, inIlation rates, investor conIidence and intervention in the Ioreign exchange market. Historically businesses purchased Ioreign currencies to settle trade-related transactions. Today there are many reasons to purchase Ioreign currencies. Investing in stock markets, the purchase oI manuIacturing Iacilities, holding the currency Ior interest income or speculation and the purchase oI bonds are some oI the ways investors utilize Ioreign currency. Markets are now impacted by market makers as they assume a high level oI risk by buying and selling in suIIicient quantities to aIIect market prices. Balance of Payments !ayments that Ilow between one country and all other countries determine its balance oI payments. It is deIined as the sum oI the current account, the capital account and the change in oIIicial reserves. A current account is considered more short-term in nature while the other two are more long-term. Balance oI !ayments Current Account Capital Account Change in OIIicial Reserves O The current account is the net oI all goods and services between the United States and all other countries. The current account is generally the most volatile. The balance oI trade between the United States and all other countries determines whether we are a net exporter or importer. Our need Ior inexpensive goods over what we could buy locally has caused us to become a net importer with a growing trade deIicit. The deIicit could be a severe problem iI dollars were sold in mass quantities to the extent oI lowering the value oI the dollar itselI.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 32 O The capital account is the purchase oI our currency or the repatriation oI our currency Ior direct Ioreign investment in stocks, capital goods, land, etc. Capital goods are holdings other than cash and have to be converted back to cash in order to remove them Irom the country. This conversion process takes more time and is less volatile than having a current account. O OIIicial reserves are the holdings by Ioreign governments in the US dollar. These reserves can be used to stabilize their currency by selling oII the dollars and purchasing their local currency, creating an artiIicial demand and driving the price oI their currency up. The impact oI this type oI selling, which is generally short-term in nature, is done to prevent wide swings in the value oI the local currency. The balance oI payments has a signiIicant impact on the value oI a currency. While movements in a current account have the biggest impact, they are oIten balanced by the other two. The United States tries to entice Ioreign investors to invest in capital goods; in doing so we repatriate some oI the dollars back into our country. We also encourage governments to increase their reserves in the United States. The impact oI making similar investments in dollars can oIIset the Iluctuations in the current account. It is only when conIidence in all three areas is lacking that the United States dollar will decline signiIicantly. Inflation Rates InIlation causes the value oI local goods to become more expensive, impacting the ability oI other countries to buy local goods and services. It makes products less competitive in a Iree-market economy. Time combined with market conditions will cause the re-establishment oI purchasing power parity between two countries.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 33 !urchasing power parity (!!!), as deIined by the Swedish economist G. Cassel in 1918, is that natural market conditions will adjust the exchange rates between the domestic currency and any Ioreign currency to reIlect diIIerences in the inIlation rates between them, which means there is a direct correlation between the movement oI inIlation rates between two counties and their respective Ioreign exchange rates. Investor Confidence The typical Ioreign business model starts with the export oI goods. The eventual success will lead to the establishment oI a manuIacturing plant with local production. Eventually competition, iI unchecked, will Iorce the manuIacturing costs to go down so that the once- exporter starts importing goods he exported. The ability to Iollow this model is heavily dependent upon investor conIidence. Foreign direct investment is dependent upon political stability, GD! (economic perIormance) and government deIicits. Investors` expectations are Ior higher returns with managed risk. !olitical stability is a key determinant oI investor conIidence. Civil striIe in the Iorm oI strikes, riots or civil commotion and expropriations by governments discourage investor conIidence and lower the value oI a currency. High tax rates, high deIicits and poor overall economic perIormance by a country contribute to poor investor conIidence. Investment will return should investors believe that the country is in a recovery mode and these Iactors will change to their beneIits.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 34 Intervention Trading in Ioreign exchange can be very risky. There are arbitrageurs that beneIit Irom price diIIerences based on time and place. Their ability to enter and exit the market quickly can create a temporary price diIIerential. Their objective is to make quick proIits; this Iorm oI derivative trading is considered the most risky. Governments use their ability to intervene in the market to prevent wide swings in their currency. Their ability to utilize their reserves to buy and sell their currency can stabilize the market temporarily providing time to adjust any other market conditions that impact the value oI their currency. Governments also determine interest rates, thus creating an investment option that entices capital into the country. These tools are temporary in nature: in order to keep long-term capital in a country, there must be stability without political turmoil 2.3.4 Measuring Foreign Exchange Exposure Transaction Exposure Transactions in the Iorm oI purchase contracts or agreements denominated in a Ioreign currency but not yet settled create transaction exposure. The Iluctuation oI the currency will have an impact on the value until the transaction is completed. The value oI an unsettled export receivable or an import payable is just one example. There are multiple hedging techniques to help the investor minimize his risk, including: O Iorward contracts O Iutures contracts O use oI a money market hedge
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 35 O contractual risk sharing O pricing adjustments based on Iorward rates O Ioreign currency accounts O Ioreign currency options Translation Exposure The revaluation oI all Ioreign-denominated assets and liabilities oIten reIerred to as transIer pricing is usually considered 'paper gains or losses. The conversion oI an asset by selling it and converting the proceeds to the local currency would create a realized gain or loss. This Iorm oI exposure is created when Iinancial statements are prepared and converted to the local currency oI the owner or investor. This Iorm oI exposure is considered an indication oI potential gains or losses. Economic Exposure The evaluation oI Ioreign governments Irom an economic standpoint determines whether a translation exposure could be realized. The projected stability oI a country, both politically and economically, impacts Iuture cash Ilows and can adversely impact the proIitability oI an organization. Strategic planning Ior operations must include economic exposure. 2.3.5 Business Needs for Foreign Currency Accounts Payable and Accounts Receivable Companies purchase raw materials or component parts Ior the manuIacturing oI goods. When the transaction is conducted in a currency other than the local currency, risk increases. In order to control the cost oI goods sold and reduce the risk, using some Iorm oI hedge is necessary.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 36 Companies that buy and sell in a Ioreign currency will oIten use a netting eIIect. The company will maintain a Ioreign currency account to deposit Iunds Irom sales and to withdraw Iunds to pay Ior purchases. The repatriation oI Iunds generally results in the Iorm oI proIits which are converted and transIerred to the home oIIice periodically, thus taking advantage oI Iavorable market conditions. Interest rates vary widely Irom country to country. It oIten makes sense, depending on the cash position oI the company, to take an equal and opposite Ioreign exchange exposure position to complete a transaction at maturity. The company could take out a loan in the amount oI a receivable in the Ioreign currency, convert it to their local currency and use the proceeds Irom their receivable to pay oII their loan. The company may also buy the Ioreign currency and place it on deposit with a bank to earn interest and use it to pay oII the payable at maturity. This action will enable the company to Iix the exchange rate and take advantage oI Iavorable investment opportunities. A buyer and seller may agree contractually to share the exposure risk. They can establish diIIerent parameters based on market conditions to control the risk. !arameters can include payment oI goods in the local currency, the splitting oI the payment in both the buyer`s and seller`s currency, or the inclusion oI a price adjustment clause iI the exchange rate changes substantially. The most common means to control exposure risk is to engage in a Iorward contract either in the Iorm oI a purchase or sale oI a currency. The Iorward contract establishes a Iixed price to be paid at maturity on the date the contract is executed. The general requirement is a small security deposit to secure the completion oI the trade at maturity. Thus the company Iixes the price without using capital until the maturity oI the contract. The Iixing oI the price oI the Ioreign exchange contract
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 37 also allows the company to make a decision today whether to proceed or not based on current rates. The company can then price the product Ior sale based on the actual cost oI the components. Balance Sheet Hedging Foreign currency options protect against adverse Ioreign exchange Iluctuations while beneIiting Irom a positive movement in the exchange rate. The trader is provided with the right but not the obligation to buy (call option) or sell (put option) a speciIic amount oI Ioreign currency at a Iixed price within a set period. !rotection is provided. II the rates are unIavorable to the trader, he will just exercise the option; should the rates be Iavorable to the trader, then there is no need to exercise the option. Because oI its advantages, this process Ior a right to buy or sell can be expensive. It is generally used Ior large denominations. Contingent obligations resulting Irom long contract negotiations could make this an attractive means oI controlling exposure risk. Acquisition Activity Acquisitions take time to conclude and are oIten in large denominations. The evaluation oI an acquisition is diIIicult enough without the worry oI Ioreign exchange rate Iluctuations. Options provide a good hedge against rate Iluctuations during the negotiation process. 2.3.6 Foreign Exchange Trading The exchange oI one currency Ior another currency, dollars (USD) Ior Japanese yen (J!Y), is the basic deIinition oI Ioreign exchange. There are two diIIerent types oI quotations:
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 38 O Indirect quotation - The price oI a national currency expressed in terms oI one unit oI a Ioreign currency O Quoting Japanese yen at a rate oI 110 O 1 USD 110.00 J!Y O Direct quotation - The value oI one unit oI national currency in terms oI the Ioreign currency O Quoting USD at a rate oI .009091 O 1 J!Y .009091 USD.
2.3.6 Common Instruments to Offset Risk Spot Spot trades are priced and executed on the spot based on the current market rate and are paid Ior immediately. Spot contracts are generally done verbally and considered binding. When executing a trade, an oIIer price is provided; iI accepted, the contract is considered done. Delivery oI the currency is generally two days Iorward; the two-day`s time is used Ior the bank to receive the currency it purchased and deliver the currency to the beneIiciary as provided by the buyer. Forwards Forward contracts are priced by combining the current spot price with the Iorward points. Forward points are based on the diIIerential in interest rates oI the two countries. The discount or premium points, once determined, are combined with the spot rate to create the Iorward rate. Some currencies are not traded openly, but
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 39 there is a non-deliverable currency market. By hedging with a non-deliverable Iorward, a purchaser can protect against rate Iluctuations rather than settling a transaction at maturity using the exchange rate that is posted on that date. Settlement would be in the local currency to provide additional local Iunds to settle the transaction. Swaps Spot contracts are settled immediately while a Iorward contract has a Iixed maturity and must be settled at maturity. Capital can be tied up when the need to deliver the currency has been delayed. Swaps provide an opportunity to exchange the Ioreign currency Ior the local currency Ior a Iixed period oI time and 'swap it back when it is needed. Options Options provide protection Ior large denominations by taking advantage oI rate improvements while protecting against the negative impact oI a rate change. Alternatives Countertrade Iorms can and are oIten used when a currency cannot be traded. Bartering is most commonly used, but other Iorms are counter purchase, advance purchase, buy backs and bilateral arrangements. The Iear oI encountering Ioreign exchange Iluctuations and exposing a company to risk is oIten the deciding Iactor Ior a company to stay out oI the global market. When international managers understand the risk and the tools available to manage any potential risk, greater opportunities become available Ior the company. Entering the global market and being willing to deal in Ioreign currencies may lead to increased business opportunities.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 40 2.3.7 Letter of Credit as Risk Control Import LC: Importer only required to pay iI compliant documents received by bank proving goods shipped.
Confirmed export LC: Exporter receives guarantee oI payment Irom local bank against compliant documents proving goods shipped.
Transferable LC: BeneIiciary can transIer LC to one or more new beneIiciaries. Used when Iirst beneIiciary acts as middleman/does not supply goods himselI.
Back-to-back LCs: Two separate LCs where Iirst LC acts as 'security' Ior second LC as potential source oI repayment. Used by traders who buy and on-sell goods
Standby LC: Enables open account trade, under bank guarantee to pay against speciIied documents.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 41
2.4 Hedging and Derivative`s Hedging is a position established in one market in an attempt to oIIset exposure to price Iluctuations in some opposite position in another market with the goal oI minimizing one's exposure to unwanted risk. There are many speciIic Iinancial vehicles to accomplish this, including insurance policies, Iorward contracts, swaps, options, many types oI derivative products, and perhaps most popularly, Iutures contracts.
Derivative`s A derivative is a Iinancial instrument whose value depends on the value oI the underlying variables. There are broadly 4 types oI derivatives: Forwards: A Iorward contract is a bilateral agreement in which the buyer and the seller agree upon the delivery oI a speciIied quality and quantity oI an asset on a speciIied Iuture date at a price agreed today. These are not traded on the exchanges. Futures: Future contracts are exchange-traded contracts to sell or buy Iinancial instruments or physical commodities Ior Iuture delivery at an agreed upon price. Swaps: The word 'Swap literally means an exchange. A Swap may be deIined as a contract whereby two parties (known as counter parties), exchange two diIIerent streams oI cash Ilows over a deIinite period oI time, usually through an intermediary like a Iinancial institution. The nature oI the exchange Ilows to be exchanged is deIined in the contract. Options: An option is an agreement between two parties one oI whom is the buyer and the other is the seller. An option gives the holder or the buyer oI the option the right but not the obligation, to buy or sell an asset at a known Iixed price at a given point in the Iuture. The seller in turn has the obligation (and not the right) to sell the asset to the buyer. For assuming this
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 42 obligation the seller charges a premium called Option premium Irom the buyer. 2.4.1 Forward and Future Contracts Forward Contracts A Iorward contract is traded in the Over the Counter Market, usually between two Iinancial institutions or between a Iinancial institution and client. One oI the parties assumes a long position and agrees to buy the underlying asset on a certain speciIied Iuture date Ior a certain speciIied price. The other party assumes a short position and agrees to sell the asset on the same date Ior the same price. The price in a Iorward contract is known as the delivery price. Future Contracts Future contracts have evolved out oI Iorward contracts and are exchange-traded versions oI Iorward contracts. In Iutures contract there is an agreement to buy or sell a speciIied quantity oI Iinancial instrument/commodity in a designated Iuture month at a price agreed upon by the buyer and seller. The contracts have certain standardized speciIications with the date and time oI expiry oI the contract. Types oI Future Contracts The common underlying Ior which the Iutures are constructed, are: Commodity Futures: Futures in which the underlying asset is a commodity. It can be agricultural commodity like wheat, corn, soyabeans, perishable commodities like pork or even precious assets like gold, silver etc. Financial Futures: Futures in which the underlying assets are Iinancial instruments like money market paper, notes, bonds. Currency Iutures on major convertible currencies like the US dollar, !ound, Euro or Yen. Security Iutures such as single stock Iutures and stock index Iutures. Index Futures. Futures in which the underlying asset is an index. Most oI these contracts are Ior stock indices. The more Iamous indices on which Iutures are traded are Standard and !oor Composite 500, The New York Stock Exchange Index.
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Long and Short Positions in a Forward/ Futures Contract Long !osition The party, who buys the contract, is considered, as assuming a long position in the market with the expectation that price will go up. II the market goes down the party with the long position tends to lose money. The payoII Irom a long position in a Iorward contract Ior one unit oI an asset is St-k. (Where, St is the spot price oI the asset at the time oI the maturity oI the contract and K is the delivery price). Short !osition The party, who sells the contract, assumes a short position. Going short is selling oII expecting the price to go down. At the time oI the maturity iI the delivery price is higher than the spot price the seller makes proIit. II the delivery price is less than the spot price at the time oI maturity oI the contract the seller incurs a loss. The payoII Irom a short position in a Iorward contract Ior one unit oI an asset is K-St. (Where, St is the spot price oI the asset at the time oI the maturity oI the contract and K is the delivery price). Figure: !ay-oII in Forwards contracts Forward contracts have linear/symmetric pay-oII proIiles, highlighting the Iact that both the buyer and the seller oI these products have equal rights and obligations. Consequently, the buyer pays no compensation to the seller, upIront. The pay-oIIs to the buyer and seller are a linear Iunction oI the price underlying.
K is the delivery price oI the contract (the price at which the underlying commodity or security moves Irom the seller to the buyer) and St is the spot price oI the asset at the time oI the maturity oI the contract. This is because the holder oI the contract is obligated to buy an asset worth S Ior K.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 44
roflL Loss 8uyer's ay off SpoL prlce (SL) of Lhe commodlLy aL Lhe Llme of Lhe maLurlLy Seller's ayoff uellvery rlce (k)
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 45 Forward and Futures contract i) Characteristics Forward Contracts Future Contracts Forward contracts are OTC (Over the Counter) contracts. They are bilateral contracts and hence exposed to counter-party risk. Each contract is custom designed, and hence is unique in terms oI contract size, expiration date and asset type and quality. The contract has to be settled by delivery oI the asset on expiration date. In case, the party wishes to reverse the contract, it has to compulsorily go to the same counter party. Futures are essentially exchange traded. Future contracts are standardized in terms oI its various characteristics like quantity, quality, settlement dates and market conventions etc., Ior the easy and convenient access by a large number oI market participants. It is a price Iixing contract. The buyer/seller is obligated to take/give delivery or closeout the positions at the pre agreed price Ior the purpose oI settlement. In Iutures market actual delivery oI goods takes place only in a very Iew cases. Transactions are mostly squared up beIore the due date and are settled by payment oI diIIerences without any physical delivery oI goods taking place.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 46 ii) Determining !rices Forward Contracts Future contracts In principle the Iorward price Ior an asset would be equal to the spot or the cash price at the time oI the transaction and the cost oI carry. The cost oI carry includes all the costs incurred Ior carrying the asset Iorward in time. Depending upon the type oI asset or commodity the cost oI carry takes into account Iactors including payments and receipts Ior storage, transport costs, interest payments, dividend receipts, capital appreciation etc. Forward price Spot or the cash price Cost oI Carry !rice discovery mechanism is similar
iii) Functions oI the market
Forward Contracts Future contracts Forward contract is a simple agrrement to buy or sell an asset at a certain Iuture time Ior a certain price. Since, the Iorward contract is traded in over the counter market and not in an exchange the market/exchange has no role to play in a Iorward transaction. Futures markets perIorm certain important economic Iunctions. They meet the needs oI three groups oI Iuture market users. 1. Those who wish to discover inIormation about the Iuture prices oI commodities. 2. Those who wish to speculate 3. Those who wish to hedge
iv) Advantages
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 47 Forward Contracts Future contracts Forward contract has no margin system. This means the cost oI entering into a transaction Ior both the buyer and the seller is zero. Absence oI credit risk. At any point oI time the maximum credit risk is limited to one-day movement in Iutures prices. High liquidity: Futures market gives the participants the option to come out oI their positions at any time they want. High Leverage: Futures are highly leverages instruments, which attracts large number oI market participants who ensure high liquidity at all times. !rice stabilization: In times oI violent price Iluctuations, the Iutures mechanism enables to reduce the price Iluctuations
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 48 v) Limitations Forward Contracts Future contracts The contracts are private and are negotiated bilaterally between the parties. ThereIore, there are no exchange guarantees, The prices are not transparent, as there is no reporting requirement. The proIit or loss is realized only on the maturity date. Settlement is only through actual delivery or oIIsetting by cash delivery. Closing out is not possible. Futures are not versatile Ior hedging strategies due to standardization oI commodities. This limitation is overcome by 'options Exact hedge is not possible. Future contracts cannot be tailored to the particular needs oI Iirms and Iinancial institutions.
Forwards V/s Futures in a Nutshell !articulars Forward Contracts Future Contracts Trading Traded on a private basis and bilaterally negotiated Traded on the Iloor oI an exchange through open outcry or electronically Nature They are customized by the two counter parties as per their requirements They are exchange traded standardized contracts !rocess !rivate and negotiated bilaterally between the parties with no exchange guarantees Transaction takes place through a clearing house which provides protection Ior both the parties Margin Requirements Involves no margin Requires a margin to be paid Liquidity Less liquid as the contract prices are not transparent and there is no reporting requirement More liquid as their prices are transparent due to standardization and market reporting oI volumes and price Settlement By actual delivery or Usually by closing out
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 49 oIIset with cash settlement. A Iorward contract can be reversed only through oIIsetting oI positions Credit Risk Credit risk is substantial as the contracts are not bound by strict rules and regulations Credit risk is largely eliminated by the use oI margins (initial, additional, mark to market margins etc.)
2.4.2 Options There are two types oI Options Call Option: A Call Option gives the buyer the right (option) to buy the underlying asset by a certain date Ior a certain price. He can choose not to exercise the option. The seller oI the call option has an obligation to sell the asset. !ut Option: A !ut Option gives the buyer the right (option) to sell the underlying asset by a certain date Ior a certain price. He can choose not to exercise the option. The seller oI the call option has an obligation to buy the asset. There are several speciIic terms used in the context oI options. They are: Buyer/Holder/Owner This reIers to the person who buys the option and as a result has the right (option) to either buy/sell the underlying without the attendant obligation to do so. Seller/Writer The person who sells the option and as result has only the obligation to either buy/sell the underlying, having surrendered his rights to the contract Ior a price known as the option premium. Option !remium Amount paid by a buyer to the seller Ior acquiring the right to buy or sell an underlying. Alternately, it is the price received by the seller Ior surrendering his
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 50 rights in an option contract. It is usually paid upIront, i.e. at the time oI entering into the option contract. Strike price The price at which the right to buy or sell the underlying is exercisable, which is agreed upon upIront. It is also known as the exercise/agreed price. Expiry Date The date on which the options contract expires or become invalid. !ayoII in a call option Options are non-linear in their pay-oIIs to the buyer and seller. Since the rights and obligations are skewed in Iavor oI the buyer to the detriment oI the seller, the latter is compensated upIront, by the way oI a Iee known as option premium. The pay- oIIs to the buyer and seller are not linear vis-a-vis the price oI the underlying/commodity.
roflL Loss 8uyer's Call CpLlon
Seller's Call CpLlon SpoL rlce of Lhe commodlLy aL Lhe Llme of Lhe maLurlLy of Lhe conLracL SLrlke rlce
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 51 !ay-oII in a !ut Option
2.4.3 Margin System Margin is the deposit money that needs to be paid to buy or sell each contract. The margin required Ior a Iutures contract is better described as perIormance bond or good Iaith money. The margin levels are set by the exchanges based on volatility (market conditions) and can be changed at any time. The margin requirements Ior most Iutures contracts range Irom 2 to 15 oI the value oI the contract. The diIIerent types oI margins in Iutures that a trader has to maintain are: Initial Margin: The amount that must be deposited by a buyer and seller at the time oI entering into a contract is called initial margin. This margin is meant to cover the largest potential loss in one day. The margin is a mandatory requirement Ior parties who are entering into the contract. Maintenance Margin: A trader is entitled to withdraw any balance in the margin account in excess oI the initial margin. To ensure that the balance in the margin account never becomes negative, a maintenance margin, which is somewhat lower than the initial margin, is set. II the balance in the margin account Ialls below the maintenance margin, the trader receives a margin call by the clearing house or brokerage Iirm to deposit extra Iunds to bring it to the initial margin level within a roflL Loss 8uyer's uL CpLlon
SLrlke rlce SpoL rlce of Lhe commodlLy aL Lhe Llme of Lhe maLurlLy of Lhe conLracL Seller's Call CpLlon
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 52 very short period oI time. The extra Iunds deposited are known as a variation margin. II the trader does not provide the variation margin, the broker closes out the position by oIIsetting the contract. Additional margin: In case oI sudden higher than expected volatility, the exchange calls Ior an additional margin, which is preemptive move to prevent breakdown. This is imposed when the exchange Iears that the markets have become too volatile and may result in some payment crisis, etc. Mark-to-Market Margin: At the end oI each trading day, the margin account is adjusted to reIlect the trader`s gain or loss. This is known as marking to market the account oI each trader. All Iutures contracts are settled daily reducing the credit exposure to one-day`s movement. Based on the settlement price, the value oI all positions is marked-to-market each day aIter the oIIicial close i.e. the accounts are either debited or credited based on how well the positions Iaired in that day`s trading session. II the account Ialls below the maintenance margin level the trader needs to replenish the account by giving additional Iunds. On the other hand, iI the position generates a gain, the Iunds can be withdrawn (those Iunds above the required initial margin) or can be used to Iund additional trades.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 53
2.5 Forex Derivatives in India This tremendous growth in global derivative markets can be attributed to a number oI Iactors. They reallocate risk among Iinancial market participants, help to make Iinancial markets more complete, and provide valuable inIormation to investors about economic Iundamentals. Derivatives also provide an important Iunction oI eIIicient price discovery and make unbundling oI risk easier. In India, the economic liberalization in the early nineties provided the economic rationale Ior the introduction oI F derivatives. Business houses started actively approaching Ioreign markets not only with their products but also as a source oI capital and direct investment opportunities. With limited convertibility on the trade account being introduced in 1993, the environment became even more conducive Ior the introduction oI these hedge products. Hence, the development in the Indian Iorex derivatives market should be seen along with the steps taken to gradually reIorm the Indian Iinancial markets. As these steps were largely instrumental in the integration oI the Indian Iinancial markets with the global markets. The Iorex derivative products that are available in Indian Iinancial markets can be sectored into three broad segments viz. Iorwards, options, currency swaps. We take a look at all oI these segments in detail: 2.5.1 Rupee Forwards An important segment oI the Iorex derivatives market in India is the Rupee Iorward contracts market. This has been growing rapidly with increasing participation Irom corporate, exporters, importers, banks and FIIs. Till February 1992, Iorward contracts were permitted only against trade related exposures and these contracts could not be cancelled except where the underlying transactions Iailed to materialize. In March 1992, in order to provide operational Ireedom to corporate entities, unrestricted booking and cancellation oI Iorward contracts Ior all genuine exposures, whether trade related or not, were permitted. Although due to the Asian crisis, Ireedom to re-book cancelled contracts was suspended, which has been since relaxed Ior the exporters but the restriction still remains Ior the importers.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 54 RBI Regulations The exposures Ior which the rupee Iorward contracts are allowed under the existing RBI notiIication Ior various participants are as Iollows: Residents: O Genuine underlying exposures out oI trade/business O Exposures due to Ioreign currency loans and bonds approved by RBI O Receipts Irom GDR issued O Balances in EEFC accounts Foreign Institutional Investors: O They should have exposures in India . O Hedge value not to exceed 15 percent oI equity as oI 31 March 1999plus increase in market value/ inIlows Non-resident Indians/Overseas Corporate: O Dividends Irom holdings in a Indian company O Deposits in FCNR and NRE accounts O Investments under portIolio scheme in accordance with FERA or FEMA The Iorward contracts are also allowed to be booked Ior Ioreign currencies (other than Dollar) and Rupee subject to similar conditions as mentioned above. The banks are also allowed to enter into Iorward contracts to manage their assets - liability portIolio. The cancellation and re-booking oI the Iorward contracts is permitted only Ior genuine exposures out oI trade/business upto 1 year Ior both exporters and importers, whereas in case oI exposures oI more than 1 year, only the exporters are permitted to cancel and re-book the contracts. Also another restriction on booking the Iorward contracts is that the maturity oI the hedge should not exceed the maturity oI the underlying transaction.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 55
Some impediments One oI the major issues that need to be addressed in the Iorward market relates to depth and liquidity. The Iorward market in our country was active only up to six months, where two-way quotes are available. As a result oI the initiatives oI the RBI, the maturity proIile has elongated and now there are quotes available up to one year. Understandably, in most oI markets where there are restrictions on capital movements, liquidity across the spectrum as seen in the developed markets, proves to be diIIicult at least in the early stages oI development oI the market. The question that we would need to address is within these constraints, how can the liquidity improve? The liquidity in the Indian Iorwards market is mainly Ior the end maturity contracts, where the bid-oIIer spread is also low. Standard maturity contracts like Ior 3 months and 6 months are not quoted in the inter bank markets. Hence, the cost oI entering into a standard maturity contract is much higher as compared to a month end contract. Other eccentricities such as the tenuous links with the interest rate diIIerential still prevail in a market driven primarily by supply/demand. The Iorward premia has been gradually aligning to Iundamentals oI 'interest rate parity, a process that should accelerate with increased convertibility on the capital account. One oI the drivers Ior this could be that the integration between the domestic market and the overseas market has been Iacilitated now by allowing Ads to borrow Irom their overseas oIIices and invest Iunds in overseas money market up to 25 percent oI Tier I capital. Cross Currency Forwards Cross currency Iorwards are also used to hedge the Ioreign currency exposures, especially by some oI the big Indian corporates. The regulations Ior the cross currency Iorwards are quite similar to those oI Rupee Iorwards, though with minor diIIerences. For example, a corporate having underlying exposure in Yen, may book Iorward contract between Dollar and Sterling. Here even though its exposure is in Yen, it is also exposed to the movements in Dollar vis a vis other currencies. The regulations Ior rebooking and cancellation oI these contracts are also relatively
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 56 relaxed. The activity in this segment is likely to increase with increasing convertibility oI the capital account.
2.5.2 6urrency Futures
As mentioned earlier, Indian Iorwards market is relatively illiquid Ior the standard maturity contracts as most oI the contracts traded are Ior the month ends only. One oI the reasons Ior the market makers` reluctance to oIIer these contracts could be the absence oI a well-developed term money market. It could be argued that given the Iuture like nature oI Indian Iorwards market, currency Iutures could be allowed. Some oI the beneIits provided by the Iutures are as Iollows: O Currency Iutures, since they are traded on organized exchanges, also conIer beneIits Irom concentrating order Ilow and providing a transparent venue Ior price discovery, while over-the-counter Iorward contracts rely on bilateral negotiations. O Two characteristics oI Iutures contract- their minimal margin requirements and the low transactions costs relative to over-the counter markets due to existence oI a clearinghouse, also strengthen the case oI their introduction. O Credit risks are Iurther mitigated by daily marking to market oI all Iutures positions with gains and losses paid by each participant to the clearinghouse by the end oI trading session. O Moreover, Iutures contracts are standardized utilizing the same delivery dates and the same nominal amount oI currency units to be traded. Hence, traders need only establish the number oI contracts and their price. O Contract standardization and clearing house Iacilities mean that price discovery can proceed rapidly and transaction costs Ior participants are relatively low. However given the status oI convertibility oI Rupee whereby residents cannot Ireely transact in currency markets, the introduction oI Iutures mayhave to wait Ior Iurther liberalization on the convertibility Iront.
2.5.3 Options
Cross currency options
The Reserve Bank oI India has permitted authorised dealers to oIIer cross currency options to the corporate clients and other interbank counter parties to hedge their Ioreign currency exposures. BeIore the introduction oI these options the corporates were permitted to hedge their Ioreign currency exposures only through Iorwards
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 57 and swaps route. Forwards and swaps do remove the uncertainty by hedging the exposure but they also result in the elimination oI potential extraordinary gains Irom the currency position. Currency options provide a way oI availing oI the upside Irom any currency exposure while being protected Irom the downside Ior the payment oI an upIront premium.
RBI Regulations
These contracts were allowed with the Iollowing conditions: O These currency options can be used as a hedge Ior Ioreign currency loans provided that the option does not involve rupee and the Iace value does not exceed the outstanding amount oI the loan, and the maturity oI the contract does not exceed the un-expired maturity oI the underlying loan. O Such contracts are allowed to be Ireely re-booked and cancelled. Any premia payable on account oI such transactions does not require RBI approval O Cost reduction strategies like range Iorwards can be used as long as there is no net inIlow oI premia to the customer. O Banks can also purchase call or put options to hedge their cross currency proprietary trading positions. But banks are also required to IulIill the condition that no stand alone` transactions are initiated. O II a hedge becomes naked in part or Iull owing to shrinking oI the portIolio, it may be allowed to continue till the original maturity and should be marked to market at regular intervals.
There is still restricted activity in this market but we may witness increasing activity in cross currency options as the corporates start understanding this product better.
Rupee currency options Corporates in India can use instruments such as Iorwards, swaps and options Ior hedging cross-currency exposures. However, Ior hedging the USD-INR risk, corporates are restricted to the use oI Iorwards and USDINR swaps. Introduction oI USD-INR options would enable Indian Iorex market participants manage their exposures better by hedging the dollar-rupee risk.
The advantages oI currency options in dollar rupee would be as Iollows: O Hedge Ior currency exposures to protect the downside while retaining the upside, by paying a premium upIront. This would be a big advantage Ior
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 58 importers, exporters (oI both goods and services) as well as businesses with exposures to international prices. Currency options would enable Indian industry and businesses to compete better in the international markets by hedging currency risk. O Non-linear payoII oI the product enables its use as hedge Ior various special cases and possible exposures. e.g. II an Indian company is bidding Ior an international assignment where the bid quote would be in dollars but the costs would be in rupees, then the company runs a risk till the contract is awarded. Using Iorwards or currency swaps would create the reverse positions iI the company is not allotted the contract, but the use oI an option contract in this case would Ireeze the liability only to the option premium paid upIront. O The nature oI the instrument again makes its use possible as a hedge against uncertainty oI the cash Ilows. Option structures can be used to hedge the volatility along with the non-linear nature oI payoIIs. O Attract Iurther Iorex investments due to the availability oI another mechanism Ior hedging Iorex risk. Hence, introduction oI USD-INR options would complete the spectrum oI derivative products available to hedge INR currency risk.
Exotic options
Options being over the counter products can be tailored to the requirements oI the clients. More sophisticated hedging strategies call Ior the use oI complex derivative products, which go beyond plain vanilla options. These products could be introduced at the inception oI the Rupee vanilla options or in phases, depending on the speed oI development oI the market as well as comIort with competencies and Risk Management Systems oI market participants.
Some oI these products are mentioned below:
O Simple structures involving vanilla European calls and puts such as range- Iorwards, bull and bear spreads, strips, straps, straddles, strangles, butterIlies, risk reversals, etc. O Simple exotic options such as barrier options, Asian options, Lookback options and also American options O More complex range oI exotics including binary options, barrier and range digital options, Iorward-start options, etc
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 59 O Some oI the above-mentioned products especially the structure involving simple European calls and puts may even be introduced alongwith the options
2.5.4 Foreign currency - rupee swaps Another spin-oII oI the liberalization and Iinancial reIorm was the development oI a Iledgling market in FC-RE swaps. A Iledgling market in FC-RE swaps started with Ioreign banks and some Iinancial institutions oIIering these products to corporates. Initially, the market was very small and two way quotes were quite wide, but the market started developing as more market players as well as business houses started understanding these products and using them to manage their exposures. Corporates started using FC-RE swaps mainly Ior the Iollowing purposes: O Hedging their currency exposures (ECBs, Iorex trade, etc.) O To reduce borrowing costs using the comparative advantage oI borrowing in local markets (Alternative to ECBs Borrow in INR and take the swap route to take exposure to the FC currency) The market witnessed expanding volumes in the initial years with volumes upto US$ 800 million being experienced at the peak. Corporates were actively exploring the swap market in its various variants (such as principal only and coupon only swaps), and using the route not only to create but also to extinguish Iorex exposures. However, the regulator was worried about the impact oI these transactions on the local Iorex markets, since the spot and Iorward markets were being used to hedge these swap transactions. So the RBI tried to regulate the spot impact by passing the below regulations: O The authorized dealers oIIering swaps to corporates should try and match demand between the corporate O The open position on the swap book and the access to the interbank spot market because oI swap transaction was restricted to US$ 10 million
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 60 O The contract iI cancelled is not allowed to be re-booked or re-entered Ior the same underlying.
The above regulations led to a constriction in the market because oI the one-sided nature oI the market. However, with a liberalizing regime and a buildup in Ioreign exchange reserves, the spot access was initially increased to US$ 25 million and then to US$ 50 million. The authorized dealers were also allowed the use oI currency swaps to hedge their asset liability portIolio. The above developments are expected to result in increased market activity with corporates being able to use the swap route in a more Ilexible manner to hedge their exposures. A necessary pre- condition to increased liquidity would be the Iurther development and increase in participants in the rupee swap market (linked to MIFOR) thereby creating an eIIicient hedge market to hedge rupee interest rate risk. Foreign currency derivatives There is some activity in other cross currency derivatives products also, which are allowed to be used to hedge the Ioreign currency liabilities provided these were acquired in accordance with the RBI regulations. The products that may be used are: O Currency swap O Coupon Swap O Interest rate swap O Interest rate cap or collar (purchases) O Forward Rate Agreement (FRA) contract However the regulations require that: O The contract should not involve rupee O The notional principal amount oI the hedge does not exceed the outstanding amount oI the Ioreign currency loan, and O The maturity oI the hedge does not exceed the un-expired maturity oI the underlying loan
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 61 Some proposed products Finally some innovative products may be introduced which satisIy speciIic customer requirements. These are designed Irom the cash and derivative market instruments and oIIer complex payoIIs depending on the movement oI various underlying Iactors. Some oI the examples oI these products are provided below: O Accrual Iorward: With an accrual Iorward, Ior each oI the daily Iixings up to expiry that spot remains within the range, the holder gets longer 1 unit oI USD/INR at the Forward Rate. For example, Ior each oI the daily Iixings up to expiry that spot remains within the range let us say 48.50 to 48.60, the holder accrues 1 unit at the Iorward rate oI 48.56. O Enhanced accrual Iorward: Enhanced accrual Iorward is similar to accrual Iorward, but this contract has two Iorward rates, which apply Ior diIIerent ranges. For example, Accrue long 1 unit per Iixing at Iorward rates oI 48.56 (Range 1 - 48.50 to 48.60) or Long 1 unit per Iixing at 48.47(Range 2- below 48.50). So Ior each oI the daily Iixings up to expiry that spot remains within the 48.50 48.60 range the holder accrues 1 unit at 48.56. For each oI the daily Iixings up to expiry that spot is below 48.50 the holder accrues 1 unit at 48.47. II spot is ever above 48.60 then nothing will be accrued on that day. Note that the two ranges do not overlap, so the holder will never accrue more than 1 unit per Iixing. O Higher yield deposits: This product can be developed to oIIer a comparable higher yield than on a traditional Rupee money market deposit. Exercise price: 48.80 per 1 US$ Instrike: 48.70 per 1 US$ There are three possible scenarios at maturity: O II spot never trades at or beyond the instrike beIore expiration, the investment plus interest at certain rate r` will be paid in rupee. O II spot trades at or beyond the instrike beIore expiration and closes above the exercise price, the investor is paid the invested capital plus interest r` paid in rupee. O But iI spot trades at or beyond the instrike beIore expiration and closes below the exercise price, the investor is paid in USD. The sum paid in USD
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 62 corresponds to the amount oI invested capital plus interest oI r` converted at the exercise price.
3. Data Analysis and Interpretation Factor analysis is a class oI procedure primarily used Ior data reduction and summarization. In Iactor analysis relationship amongst sets oI many interrelated variables are examined and represented in terms oI a new underlying Iactors. Factor analysis is an exploratory tool and so it should be used to guide the researcher to make various decisions. One important decision is the number oI Iactors to extract. Factor analysis is a general name denoting a class oI procedures primarily used Ior data reduction and summarization. Uses Of Factor Analysis O It helps in reducing the number oI variables being studied to a smaller number by combining related ones into Iactors. O Factor analysis is an interdependence technique in that an entire set oI interdependent relationships is examined without making the distinction between dependent and independent variables. O It helps in reducing the number oI variables being studied to a smaller number by combining related ones into Iactors. O Factor is an underlying dimension that accounts Ior several observed variables O Factor analysis is an interdependence technique in that an entire set oI interdependent relationships is examined without making the distinction between dependent and independent variables. Stages in Factor Analysis Factor Extraction: It is a technique which is used to extract Iactors based on the eigen values done through principle component analysis in which the variables with eigen values greater than 1 are selected that determines the no. oI Iactors. Higher the eigen value oI the Iactor, higher is the amount oI variance explained by the Iactor. Maximum number oI Iactors that can be
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 63 extracted equals no. oI variables. The number oI Iactors extracted is determined so that cumulative oI variance extracted reaches a satisIactory level (at least 60). Scree plot. A scree plot is a plot oI the Eigen values against the number oI Iactors in order oI extraction. The Shape oI the plot is used to determine the number oI Iactors The plot has a distinct break between steep slope oI Iactors with large eigen values & a gradual trailing oII associated with rest oI the Iactors The gradual trailing oII is reIerred to as Scree The point at which scree begins denotes the No. oI Iactors Generally number oI Iactors determined by scree plot is 1or 2 more than determined by eigen values Factor Rotation: AIter extraction the next task is to interpret & name the Iactors. This is done by identiIying which Iactors are associated with which original variables. The Iactor matrix is used Ior this purpose. The original Iactor matrix is unrotated & comes as output oI stage I. The rotated Iactor matrix comes as output oI stage II when computer package perIorms rotation & give a rotated Iactor matrix. The popular method oI rotation is Orthogonal (varimax or quartimax) Although the initial or unrotated Iactor matrix indicates the relationship between the Iactors and individual variables, it seldom results in Iactors that can be interpreted, because the Iactors are correlated with many variables.ThereIore, through rotation the Iactor matrix is transIormed into a simpler one that is easier to interpret. In rotating the Iactors, It is imperative that each Iactor have nonzero, or signiIicant, loadings or coeIIicients Ior only some oI the variables. Rotation does not aIIect communalities & percentage oI total variance explained. However percentage oI variance accounted Ior by each Iactor does change. In Iactor rotation smallest loadings tend towards 0 & largest loadings tend towards 1. The rotation is called orthogonal rotation iI the axes are maintained at right angles. The Iactor matrix (whether unrotated or rotated) gives the loadings oI each variable on each oI the extracted Iactors. This is similar to correlation matrix with loadings
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 64 having values between 0 to1. Values close to 1 represent high loadings & close to 0 low loadings. The objective is to Iind variables which have a high loading on one Iactor low loadings on other Iactors. II Factor 1 is loaded highly by variables, say, 3.6 & 10, then, it is assumed that Factor 1 is a linear combination oI variables 3, 6 & 10. It is given a suitable name representing essence oI original variables (3, 6 & 10) Statistics Associated With Factor Analysis The key statistics associated with Iactor analysis are as Iollows Correlation matrix A correlation matrix is a lower triangle matrix showing the simple coorelation , r, between all possible pairs oI variables included in the analysis. The diagonal elements, which are all 1, are usually omitted. Eigen value It represents the total variance explained by each Iactor Percentage of variance This is the percentage oI total variance attributed to each Iactor Scree plot A scree plot is a plot oI the eigen values against the number oI Iactors in order oI extraction Method Of Factor Analysis Principle component analysis In principle component analysis, the variance in the data is considered. The diagonal oI the correlation matrix consists oI utilities, and Iull variance is brought into Iactor matrix. !rinciple component analysis is recommended when the primary concern is to determine the minimum number oI Iactors that will account Ior minimum variance in the data Ior use in subsequent multivariate analysis. The Iactors area called principle components.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 65 Common factor Analysis In common Iactor analysis Iactors are estimated based only on the common variance. Communalities are inserted in the diagonal oI the correlation matrix. This method is appropriate when the primary concern is to identiIy the underlying dimensions and the common variance is oI interest. This method is also known as principal axis Iactoring. The objective oI the research is to categorize the 12 attributes on the basis oI some common Iactors. Thus to IulIill the objectives oI the research, applying principle component analysis method is appropriate.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 66 PROBEM FORMULATION The objective oI the analysis is to categorize the various attributes aIIecting the client`s choice criteria Ior selecting a bank, on the basis oI some principle components. A sample oI 50 respondents was interviewed. The respondents were asked to rate the various variables on a scale oI 5 (1 not important at all, 5 very important). The various Iactors variables used Ior Iactor analysis are as Iollows: !ast relationship-V1 Quantum oI lending V2 Security asked by the bank-V3 Interest rate-V4 Costing oI hedging tool-V5 Transparency in derivative margin-V6 Ease oI operation-V7 !rocessing time at the time oI requirement-V8 Finance in Ioreign currency-V9 !roximity oI the branch Irom the oIIice-V10 InterIace with treasury manager-V11 Strategic advisory services Irom the bank-V12
Determinant .014 Interpretation: The above table depicts the correlation matrix. These data represents correlation among the 12 variables. The analytical process is based on a matrix oI correlations between the variables. The above correlation matrix is a unit matrix with all the diagonal elements being 1. Hence, it can be said that the above variables are correlated.
b) KMO and Bartlett`s Test
Interpretation: Kaiser-Meyer-Olkin (KMO) test It is used to measure the sample adequacy. Small values oI the KMO statistic indicates that the coprrelatio0ns between pair oI variables cannot be explained by other variables and that Iactor analysis may not be appropriate. Here KMO measure oI sampling adequacy is .557 which is greater than .500; this proves the authenticity and appropriateness oI Iactor analysis. Hence the sample size is adequatec) Determination of the no. of factors Kaiser-Meyer-Olkin Measure oI Sampling Adequacy. .557 Bartlett's Test oI Sphericity Approx. Chi- Square 193.3 34 DI 66 Sig. .000
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 69 Total Variance Explained
Extraction Method: !rincipal Component Analysis.
Determination based on Eigen value In this approach, only Iactors with eigen value greater than 1 are retained. An eigen value represents the amount oI variance associated with the Iactor. Hence Iactors with a variance greater 1.0 are included. Factors with variance less than 1 are no better than single variable, since due to standardization each variable has a variance oI 1.0. II the no. From the above table oI eigen values, Iour components are extracted as there are 4 component whose total eigen value is more than 1. Determination Based on percentage of Variance Component Initial Eigen values Extraction Sums oI Squared Loadings Total oI Varianc e Cumul ative Total oI Varianc e Cumulati ve 1 2.785 23.205 23.205 2.785 23.205 23.205 2 2.473 20.611 43.816 2.473 20.611 43.816 3 1.387 11.556 55.372 1.387 11.556 55.372 4 1.031 8.588 63.959 1.031 8.588 63.959 5 .996 8.297 72.256 6 .950 7.918 80.175 7 .753 6.274 86.448 8 .492 4.103 90.551 9 .416 3.465 94.016 10 .395 3.292 97.308 11 .202 1.687 98.995 12 .121 1.005 100.00 0
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 70 In this approach the no. oI Iactors extracted is determined. So that the cumulative percentage oI variance extracted by the Iactors reaches a satisIactory level (60 or above). From the above table oI Extraction Sum oI Squared Loadings, the cumulative percentage oI Iour components reaches to a satisIactory level oI 63.959. Thus Irom this basis also, Iour components are extracted.
d) Scree Plot
12 11 10 9 8 7 6 5 4 3 2 1 Component Number 3.0 2.5 2.0 1.5 1.0 0.5 0.0 E i g e n v a I u e Scree PIot
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 71 Interpretation A scree plot is a plot oI the Eigen values against the number oI Iactors in order oI extraction. The Shape oI the plot is used to determine the number oI Iactors. Since the plot has a distinct break between steep slope oI Iactors with large eigen values & a gradual trailing oII associated with rest oI the Iactors. The gradual trailing oII is reIerred to as scree . The point at which scree begins denotes the No. oI Iactors. Here the scree begins at point (4,1) which indicates Iour Iactors are extracted.
3.2 Interpretation From the above rotated component matrix, these Iactors are extracted: Factor 1 has high coeIIicients Ior V4: Interest rate V5: Costing oI Hedging Tools V6: Transparency in derivate margins V7: Ease oI operation Factor 1 related to as bank`s sphere. It includes Interest rate, Costing oI Hedging Tools, Transparency in derivate margins, Ease oI operation. These Iactors are related with a single component services provided by the bank. Observing these Iour Iactors it can be said that beIore choosing a bank the client looks at them Iirst. Factor 2 has high coeIIicients Ior V1: !ast Relationship V8: !rocessing Time V10: !roximity oI the branch Irom the oIIice Factor 2 related to as Client`s Sphere. It includes !ast Relationship, !rocessing Time, !roximity oI the branch Irom the oIIice. These Iactors deIine the client`s perception towards a bank and its services. Factor 3 has high coeIIicients Ior V2: Quantum oI Lending V3: Security asked by the bank V12: Strategic advisory services Irom the bank
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 73 Factor 3 related to Bank Client Relationship. It includes Quantum oI Lending, Security asked by the bank, Strategic advisory services Irom the bank. It reIlects how the bank presents itselI inIront oI the client. DiIIerent clients will have diIIerent needs, they may get satisIied with the services oI the bank or not also depending upon how the bank providing these services. Factor 4 has high coeIIicients Ior V9: Finance in Foreign Currency V11: InterIace with Treasury Manager Factor 4 related to Bank`s assistance to Client. It includes Finance in Foreign Currency, InterIace with Treasury Manager. This is the assistance provided to the client by the bank to segregate themselves Irom the other Iinancial institutions and detainment oI their clients. Selection of Surrogate Variables By examining the Iactor matrix, one could select Ior each Iactor the variable with the highest loading on that Iactor. That variable could then be used as a surrogate variable Ior the associated Iactor. II two or more variables have similarly high loadings. In such a case, the choice between these variables should be based on theoretical and measurement considerations. Variable 4: Interest Rate Irom Factor 1 bank`s sphere. Variable 8: !rocessing Time Irom Iactor 2 client`s Sphere. Variable 3: Security asked by the bank Irom Iactor 3 Bank-Client`s Relationship Variable 9: Finance in Foreign Currency Irom Iactor 4 Bank`s assistance to Client.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 74 3.3 Interactive Graphs of each variable Past Relationship
Interpretation The pie chart above shows that 19.61 oI the sample size considers past relationship as a very important Iactor, 29.41 considers it as important, Ior 35.29 its neutral and not important Ior 15.69 people, while selecting a Bank.
2 3 4 5 past Pies show counts 2 15.69% 3 35.29% 4 29.41% 5 19.61%
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 75 Quantum of lending
Interpretation The pie chart above shows that 9.80 oI the sample size considers Quantum of lending as a very important Iactor, 29.41 considers it as important, Ior 29.41 its neutral and not important Ior .31.37 people, while selecting a Bank.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 76 Security asked by the Bank
Interpretation The pie chart above shows that 74.51 oI the sample size considers Security asked by the bank as a important Iactor, Ior 25.49 its neutral while selecting a Bank.
Interpretation It is one oI the most important Iactor Ior the people to select the bank as we can see that Ior 88.24 oI people it`s the most important Iactor and 11.24 oI people considers it as important while selecting a Bank.
Interpretation In the above pie chart we can observe that Ior 47.06 oI the people costing oI hedging tool is very important, 23.53 thinks it`s important, 27.45 thinks its neutral Ior them and Ior 1.96 its not important at all .While selecting a Bank.
Interpretation In the above pie chart we can observe that Ior 35.29 oI the people transparency in derivative margin is very important, 31.37 thinks it`s important, 29.41 thinks it,s neutral Ior them and Ior 1.96 its not important and Ior 1.96 its not important at all.
1 2 3 4 5 trans Pies show counts 1 1.96% 2 1.96% 3 29.41% 4 31.37% 5 35.29%
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 80 Ease of Operation
Interpretation It is also one oI the most important Iactors as Irom the above pie chart we can see that ease oI operation is very important Ior 60.78 oI the peoples and 31.37 peoples think that they are important and Ior 7.84 oI the people it`s neutral.
Interpretation The pie chart above shows that 31.37 oI the sample size considers processing time as a very important Iactor, 60.78 considers it as important, and Ior 7.84 it`s neutral, while selecting a Bank
3 4 5 process Pies show counts 3 7.84% 4 60.78% 5 31.37%
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 82
Finance in Foreign Currency
Interpretation The pie chart above shows that5.58 oI the sample size considers Finance in foreign currency as a very important Iactor, 25.49 considers it as important, Ior 33.33 it`s neutral and not important Ior 9.80 people, while selecting a Bank
Interpretation The pie chart above shows that3.92 oI the sample size considers proximity of the branch from the office as a very important Iactor, 15.69 considers it as important, Ior 23.53 it`s neutral, not important Ior 39.22 people, and 17.65 thinks it`s not important at all while selecting a Bank.
Interpretation The pie chart above shows that1.96 oI the sample size considers interface with the treasury manager as a very important Iactor, 3.92 considers it as important, Ior 11.76 it`s neutral, not important Ior 47.06 people, and 35.29 thinks it`s not important at all while selecting a Bank.
Interpretation The pie chart above shows that7.84 oI the sample size considers Strategic advisory services from the bank as a very important Iactor,7.84 considers it as important, Ior 33.33 it`s neutral, not important Ior 45.10 people, and 5.88 thinks it`s not important at all while selecting a Bank.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 86 4. Case Study
1. Constitution Rajasthan Gum !vt. Ltd. 2. Names OI !romoters Mr. Dinesh Dhoot, Mr. Ashish Dhoot, Mr. Satyanarayan Dhoot, Mr. Walter M White 3. Sharing !attern As !er Table Given Below 4. Date OI Incorporation 31-07-1998 5. Location/Address/Telephone No. OIIice- S 272 F-I, M.I. Area, !hase IInd, Basni, Jodhpur, Rajasthan, 0291- 2746192,2746992 6. Line OI Activity Deals In Guar Gum Split And !owder 7. Main !roducts Guar Gum Split And !owder 8. !rocessing Capacity/Facilities Guar Gum Splits 6,900 M.T. Guar Gum !owder 14,400 M.T.
Rajasthan Gums !vt. Ltd. (RG!L) is one oI the leading and renowned guar gum processor, located at Jodhpur (Rajasthan). The company was incorporated on July 31, 1998. The 80 oI their products are being exported across the countries like USA, Australia and GulI countries. The company is also engaged in trading oI Cumin (Jeera) occasionally in a very smaller quantity. The company is procuring its raw material requirements Irom diIIerent cities oI Rajasthan i.e. Jodhpur, Bikaner, Nagore, Nokha, Barmer etc. For qualityassurance oI the products, gthe company uses latest technology. Machine like Destoner is exclusively used to remove dust Iiber, broken splits and unwanted material. Quality gained Irom Destoner is unique, neat and clean. WRF Funding Preposition Commodity: - Guar Trigger Margin:- 20-25 Initial Margin:- 10 Designated Warerhouses: CWC/SWC in case commodity iss stocked in CWC/SWC warehouse; in case commodity is stored in !rivate warehouse,
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 87 Rajasthan Gum !vt. Ltd., F-35-37, Agro Food !ark, Borananda, Jodhpur (!vt. Unlicensed Warehouse) Collateral Manager: As appointed by the bank.
Shareholding Pattern Category oI Share Holding !romoters 35.76 M/s Economy Mud !roducts Co. 49.87 Indian !ublic (Family Members and relatives oI Dhoot Iamily) 14.37
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 88 Working Capital (For Export Business) The company avails working capital Iacility Irom Canara Bank including Iund based limits oI Rs. 400.0 million and non Iund based limits (Forward Contract limit) oI Rs. 6.0 million to the company. The BiIurcation oI Iund based limit is as Iollows:- Rs. 150.0 million Ior !acking Credit (!C) and Rs. 250.0 million Ior Ioreign documentary bills (FDB) with one way interchangeability Irom !C to FDB/FBE. Rajasthan Guar gums are one the major exporters oI Guar gum and Guar gum splits powder their products are exported to countries like USA and Europe. For exporting the products they avail Iacilities oI Canara Bank. Facilities taken by them are mainly preshipment, postshipment credit they are also involved in hedging through derivatives and in their organization hedging is generally done with the help oI Iorward contracts and Iuture contracts. While opting Ior Iinancial institution Rajasthan Guar Gums !vt Ltd generally looks out Ior the Iactors like interest rate, costing oI hedging tool, and past relationship these are the Iactors which the Iirm gives utmost importance. Except these Iactors the Iirm also considers Iactors like Transparency in derivative margins, !rocessing time at the time oI requirement. The Iirm doesn`t give importance to Iactors like Stratergic advisory services oI the bank as they take their own decisions.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 89
5.0 Observations O Exporters generally preIer Bank oI Baroda, State Bank oI India, Citibank Ior taking trade Iinance services. O The Share oI ICICI Bank is very minute as exporters don`t take services oI the Bank. O Most oI the Exporters takes pre shipment, post shipment services oI the bank Irom which they are aIIiliated. 6.0 Findings O The major trade industries in Rajasthan are textiles, Gems and Jewellery and Agro and Food products. (reIer Annexure 1) O Major hubs Ior the export are Jodhpur and Jaipur. O Major hubs Ior trade especially in Agri sector is Jodhpur. O Major means oI transport Irom Rajasthan is through Air where by the goods go to various ports in Mumbai such as kandla, Adani etc. O The most important Iactor exporters take into consideration while opting Ior Bank is interest rate. O The major Iactor that exporter considers while opting Ior a bank are interest rate, costing oI hedging tool, transparency in derivative margin, processing time. O From the statistics available (Annexure 1) we can say that the amount oI trade Irom Rajasthan has increased upto 43 in last 10 years specially in the Agriculture sector. This suggests that the potential Ior trade is increasing in Rajasthan and the state is becoming one oI the major trade centers oI India.
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 90
7.0 Recommendations O Automation oI trade should be done by using commercial Iunctions such as MR!, CRM, ER!, e- !rocurement. O A holistic Open Account Management model should be used by the banks which allow increased visibility oI transactions and supplementing documents to all parties in the trade world. O Traditional silo Iunctions viz. operations and treasury should be integrated to oIIer expected cross-organizational processes enabling smoother operations, an ability granted by the visibility virtue. The phenomenon, addressed as transactional trade Iinance is where every document in the trade Iinance and supply chain process can be associated with a Iinancing event.
8.0 References Rajasthan State Industrial Development And Industrial Corporation Limited, 2009.Concessions and Iacilities to industries, jaipur, Rajasthan. Rajasthan State Industrial Development and Industrial Corporation Limited, 2009. Industrial Land in Rajasthan. OIIice oI the Commissioner oI industries, 2008. State Award Ior Export Excellence,Jaipur, Rajasthan. NCDE-Gateway to Iuture-A guide to commodity Iuture Apte !.G, 2007 International Iinance Sundaramoorthy, Shankar & K, Harishankar, Trade Iinance revolution I Gate Global solutions, whiteIeild Bangalore
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 91 Gambhir, Neeraj and Goel, Manoj, Ioreign exchange market in india
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 97 Annexure III
In the phase two a questionnaire is being prepared to conduct survey Questionnaire for research Sir/ madam This questionnaire is a part oI our research project in which we are doing an analysis on We request your kind co-operation Personal information Name : Sex : Male Female Age : Address :
Contact inIormation :
1. What is the name oI organization?
2. What is the type oI your organization
!roprietorship Firm !artnership Firm !rivate Limited Company !ublic Limited Company Government Entity
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 98 3. In which trade practice you are presently involved?
Import Export
4. Do you deal with Agri commodity/Iood item? Yes No
5. Which currency is involved in your international trade? USD Yen Euro !ound Sterling Any other (please speciIy)
6. What kind oI Iacilities is availed Irom banks by your organization? Transaction (currency exchange and money transIer) Hedging (please speciIy the tool) Forward Option Natural hedging
!re shipment credit (INR/Ioreign currency) !ost shipment credit (INR/Ioreign currency) Letter oI Credit Buyer`s Credit
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 99 7. !lease rate the criteria you take into consideration while deciding Ior Iinancial institution on the scale oI 5 where 1 means not important at all & 5 means very important. Not important at all
1 Not Important
2 Neutral
3 Important
4 Very Important
5 I. !ast relationship II. Quantum oI lending
III. Security asked by the bank
IV. Interest rate V. Costing oI hedging tool
VI. Transparency in derivative margins
VII. Ease oI operation VIII. !rocessing time at the time oI requirement
I. Finance in Ioreign currency
. !roximity oI the branch Irom the oIIice
I. InterIace with treasury manager
PRO1ECT REPORT 2010 FMS IRM 1AIPUR 100 II. Strategic advisory services Irom the bank
8. Name the bank/s you are presently involved with?
9. Are you satisIied with the services provided by the bank? Yes No