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Dedicated to providing pets, clients, and primary care veterinarians with the best emergency and specialty care in the Midwest

Summer 2011 Update: 1 cat bite in June- non-recordable 1 cat scratch in July- non-recordable 1 recordable in August, which relates to an injury in April. Our Target is 30 days without any type of injury!

Save the Date!

Tech Meeting Sept. 29th 3pm National Vet Tech Week October 9-15th

Sept 14-18 WVMA October 20-23

WVRC Pet Halloween Costume Party

October 25th 5pm6pm


FALL 2011

Harvest Snack Mix

2 cups pretzel sticks 1 cup mixed nuts 1/2 cup sunflower kernels 6 tablespoons butter, melted 1/2 teaspoon ground cinnamon 1/8 teaspoon ground cloves 8 cups popped popcorn 1 cup candy corn 1 cup chocolate bridge mix In a large bowl, combine the pretzels, nuts and sunflower kernels. Combine the butter, cinnamon and cloves. Drizzle a third of butter mixture over pretzel mixture; toss to coat. Transfer to a greased 15-in. x 10-in. x 1-in. baking pan. Bake at 300 for 15 minutes. Place popcorn in a large bowl; drizzle with remaining butter mixture and toss to coat. Stir into pretzel mixture. Bake 15 minutes longer or until heated through. Cool; transfer to a large bowl. Add candy corn and bridge mix; toss to combine. Yield: 3 quarts.

Good Health Habits

Get Vaccinated! The single best way to prevent the flu is to get a flu vaccine each season. The 2010-2011 flu
vaccine will protect against 2009 H1N1, and two other influenza viruses (an H3N2 virus and an influenza B virus).

Avoid close contact.

Avoid close contact with people who are sick. When you are sick, keep your distance from others to protect them from getting sick too.

Stay home when you are sick.

If possible, stay home from work, school, and errands when you are sick. You will help prevent others from catching your illness.

Cover your mouth and nose.

Cover your mouth and nose with a tissue when coughing or sneezing. It may prevent those around you from getting sick.

Clean your hands.

Washing your hands often will help protect you from germs.

Avoid touching your eyes, nose or mouth.

Most experts believe that flu viruses spread mainly by droplets made when people with flu cough, sneeze or talk. These droplets can land in the mouths or noses of people who are nearby. Less often, a person might also get flu by touching a surface or object that has flu virus on it and then touching their own mouth, eyes or nose.

Welcome Krista Walter, our new Client Service Manager! Over the next few months, you will see her spending time in each department shadowing our doctors and technicians, as well as the CSRs. Customer Service Tip:
If a customer makes a request for something special, do everything you can to say yes. The fact that a customer cared enough to ask is all you need to know in trying to accommodate her. It may be an exception from your customer service policy, but (if it isnt illegal) try to do it. Remember you are just making one exception for one customer, not making new policy. Mr. Marshall Field was right-on in his famous statement: "Give the lady what she wants." Do you remember what Get your REAR in Gear stands for?

Dont forget, you can wear your own scrubs on Holidays!

Please join us in congratulating the following Technicians for a job well done! Kurt Hagemann: Passed Triage/Imaging and Basic Nursing Kristle Lange: Passed Triage/Imaging Audie Heinen: Passed Anesthesia Amanda Bonert: Passed Lab Stephany Deal: Placed a Central Line and NE Tube Matt Pickens: Placed a Central Line
ER-Waukesha Technician Training Update: Here is a list of where everyone is at with training levels as of 9-1-11 Lab Training: Anesthesia Training: Advanced Skills: Mellissa Finneran Stephany Deal Matt Pickens Kristle Lange Amanda Bonert Jenny Wagner Stephany Deal Talia Acosta Leah Schanz Kurt Hagemann Audie Heine Talia Acosta Triage/Imaging: Bethany Stricker Leanne Schmidt Thank you Technicians For All that You Do!