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IMT Bandung
An Example CPM
Critical Success Factors
1. Advertising 2. Product Quality 3. Price Competitiveness 4. Management 5. Financial Position 6. Customer Loyalty 7. Market Share
Weight
Company 1
Rating
Company 2
Rating 4 3 2 3 2 3 1
Company 3
Rating 3 2 4 3 3 2 2
Score
0,20 0,40 0,30 0,40 0,60 0,60 0,80 3,30
Score
0,80 0,30 0,20 0,30 0,30 0,45 0,20 2,55
Score
0,60 0,20 0,40 0,30 0,45 0,30 0,40 2,65
1 4 3 4 4 4 4
The Nature
Strategy Analysis and Choices
SWOT Matrix
Strength
1. 2. 3. 4. 5. 6. 7. 8. Inventory turn over up to 6,7% Average customer purchase up to $ 128 Employee morale is excellent In store promotion = 20% increase in sale Revenue up to 16% Newspaper adv expense down 10% Technical support has MIS degree Debt to total asset down 34%
2.
Weaknesses
1. Software revenue down 12%
Location of store hurt by new highway
Opportunities
1. 2. 3. 4. 5. 6. Population growing 10% Rival store opening 1 km away Vehicle traffic up 12% Computer user growing 8% Small business growth 10% Desire for Website up 18%
3. 4. 5. 6. 7. 8.
Total store revenue down 8% Carpet in store must be repaired Store have no Website Bathroom need refurbishing Supplier time delivery up 2 days Cust checkout process too slow
1. Add 4 new in store promotion monthly (S4, O3) 2. Add 2 new repair/service person (S5, O4) 3. Send flyer to senior over age 55 (S6, O4)
1. Purchase land to built new store (W2, O2) 2. Up Website service by 50% (W5, O6) 3. Launch mail out to all realtors in city (W3, O6)
1. Best buy opening new store 2. Local Univ offer computer repair 3. New bypass hwy will divert traffic 4. New mall being built nearby 5. Vendor raising price 8% 6. Gas prices up 14%
1. Hire 2 more repair person and market the new service (S5, S7, T1) 2. Purchase land to built new store (S8, T3) 3. Raise out-of-store service call from $60 to $80 (S5, T6)
1. Hire 2 new cashier (W8,T1,T4) 2. Install new carpet /paint bath (W4.6, T1)
Threats
Financial Strength
Aggressive :
1. 2. 3. 4. 5. B, F, H Integration Market Penetration Market Development Product Development Diversification
Environmental Stability
ES
Return on Investment, Leverage, Liquidity, Working Capital, Cash Flow, Inventory turn over, Earning per share, Price earning ratio.
Competitive Advantage (CA) :
Market share, Product quality, Product Life cycle, Customer Loyalty, Competitions capacity utilization, Technological know-how, Control over supplier and distributor
Low
High
1. 2. 3. 4.
Star
Question Mark
*
Cash Cow Rp
Low
1. 2. 3. 4.
??
Market Share : Sales relative to those of other competitors in the market (dividing point is usually selected to have only two three largest competitors in any market fall into the high market share region).
Dog X
Growth Rate : Industry Growth rate in constant dollars (dividing point is typically GNPs growth rate)
High 3.0 4.0 3.0 The EFE Total Weighted Score Medium 2.0 3.0
II
III
IV
2.0
VI
Low 1.0 2.0 1.0 Hold and Maintain Market Penetration Product Development
VII
VIII
IX
IE Matrix Example
Division
Sales (MilyardRp)
% Sales
% Profit
IFE Score
EFE
I II III IV
TOTAL
100 200 50 50
400
10 5 4 1
20
50 25 20 5
100
1. 2. 3. 4. 5. 6.
Market Development Market Penetration Product Development Horizontal Integration Divestiture Liquidation
1. 2. 3. 4. 5.
1. 2. 3.
Step 1 : Make a list of the firms external opportunities/threats and Internal strength/weaknesses in the left column of the QSPM, information from EFE and IFE minimum 10 key success factor.