Current Vacancies: A Joint Venture of State Bank of India & Insurance Australia Group

(A Joint Venture of State Bank of India & Insurance Australia Group) SBI General/Recruitment/2011-12 Dated: 17th November 2011
Applications are invited for the Current Vacancies mentioned below. Persons, who are desirous and fulfil the eligibility criteria set out against each position, may send in their application.
Current Vacancies
Current Vacancies in Claims Current Vacancies in Finance Current Vacancies in Internal Audit & Control (Please choose Admin & Central Premises option as Specialisation to apply for this position) Current Vacancies in Information Technology Current Vacancies in Operations Current Vacancies in Operations (Call Centre Executives) Current Vacancies in Underwriting & Reinsurance Current Vacancies in Sales & Marketing: Current Vacancies in Sales & Marketing (Please choose SME Sales option as Specialisation to apply for this position) Current Vacancies in PR & Advertising(Brand & Marketing)
For more Vacancies kindly visit us again after few days! IMPORTANT: 1. Job Titles and reporting lines are indicative and may be changed at the sole discretion of the Company. 2. No hard copies or documents should be sent. 3. Communication will be sent to only those candidates who are found suitable in the preliminary scrutiny. 4. Solicitation in any form by the applicant will lead to disqualification 5. This is not an offer of employment but only an invitation for applications for various positions. SBI General Insurance Company Ltd. has the absolute discretion not to appoint any one for any of the positions. 6. Last date for receipt of filled in application for the above vacancies is 22nd November 2011.
Personal Traits expected from all the applicants: Enjoys and seeks out accountability for delivering expected results Consultative and open to discussion and challenge Willing to question and challenge the status quo Straightforward, honest, tells it as it is Is persuasive and influential Thinks whole of business, while still delivering results for own area of accountability Is entrepreneurial in approach; focuses on profitable growth and continuous improvement Tenacious and resilient Skills expected from all the applicants: Ability and willingness to work in project mode for setting up systems, procedures and infrastructure in the chosen functional area and to take up active functional role subsequently. Good computer skills.
Claims
POSITION ID CLM03001
JOB TITLE Senior Manager Investigations and Audit ELIGIBILITY
WILL REPORT TO VP National Operational Support Claims
Required Qualification Graduate degree with professional/insurance qualifications preferred.
Required Experience 7+ years general insurance experience in Investigations and Audit Management preferably within claims. Demonstrated ability to establish an environment that fosters pro-active, high quality service provided to customers, colleagues and business partners. Location Mumbai Corporate Office Key Responsibility of the Role Identify & lead improvements to SBI GENERAL Claims Fraud and Cost Control culture & framework. The Senior Manager Investigations and Audit will ensure that all Claims systems and processes are performed in accordance with the documented specifications & to provide business support for all users both internal and external to SBI GENERAL. This will involve: Establishing the investigations framework and implementation of fraud mitigation strategies, initiatives and policies into the Claims functions. Developing the auditing framework for claims to be able to monitor, report on claims performance and identify improved processes for the management of cost and quality within Claims.
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Finance
JOB TITLE WILL REPORT TO Assistant Manager / Deputy SVP Finance & CFO Manager Middle office ELIGIBILITY Required Qualification Required Experience Graduate / Post Graduate Minimum 3 years of experience in Mid Office of an Preferably C.A. PE II Level Investment Department in a Corporate Cleared / CFA Level II Candidates with prior experience of working in Mid Cleared. Office of an insurance company will be preferred. Knowledge of Investment Software (for e.g.: Mfund) will be preferred. Good Knowledge of MS Office Location Corporate Office Key Responsibilities of the Role Regular Limits monitoring as per IRDA / Investment Policy and exception reporting Reporting on movement of Prices / ratings of portfolio securities. Classification of Investments as per IRDA guidelines Computation of Portfolio returns. Liquidity risk management by ensuring funds availability for settlement obligations. Credit Risk management by Periodic credit review for all Companies in Portfolio. Examine VaR, stress testing, and scenario analysis. Research on Debt & Equity Securities Ensuring Compliance with all Regulatory requirements. Review of Asset and Liability Matching and other Investment Policy guidelines. Liaison with Concurrent Auditor / Statutory Auditor Preparation of IRDA returns and other regulatory returns relating to investment and adhoc reports as per Parent Company requirement. POSITION ID FIN02004
POSITION ID FIN08007
JOB TITLE Executive (Coinsurance & Re

Insurance Settlement)
WILL REPORT TO
Assistant ManagerFinance(Bank Account & Reconciliation)
Required Qualification
Graduate Background with Finance
ELIGIBILITY Required Experience

Minimum 2 years of relevant experience in Co-insurance & reinsurance settlement/accounting.
Location Mumbai Key Responsibilities of the Role Accounting for all Coinsurance & reinsurance transactions Carry out the outward and inward Co-insurance & reinsurance process in line with the guidelines and policies of the company Responsible for accounting of Co-insurance & Reinsurance premium receivable/ payable, Commission & brokerage, Claims recoveries/payments & foreign exchange payments (RI). Responsible for coinsurance recoveries, payments & Follow-ups Handle queries from various departments around the settlement status for various Coinsurer & treaties accounting. Produce monthly Co-insurance & reinsurance schedules & Reconciliations Adequate knowledge of Coinsurance/RI Guidelines Respond to inquiries from co-insurer, reinsurers, auditors and participating companies Assist in managing overdue accounts not received on a timely basis Liaison with underwriting/Ops/Claims/sales departments, brokers and clients to resolve queries
JOB TITLE WILL REPORT TO Senior Manager VP (Financial Control) /Manager/Deputy Manager (Budgeting & Monitoring) ELIGIBILITY Required Qualification Required Experience Post Graduate with Finance Minimum 5 years of relevant experience in the Budgeting Background and monitoring department of a Company. Individual working in an organisation with a pan-India presence will be preferred. Should possess excellent spreadsheet (excel) skills. Location Mumbai Key Responsibilities of the Role Develop and implement budgeting and performance monitoring process/tools. Organizing and analyzing data required for settlement of budgets and monitoring of performance on on-going basis. Provide inputs to Top Management regarding performance and deviations to enable taking corrective measures. Analysing and providing industry vide data to the Top Management to assist in Budgetary process. Providing comparative analytical reports of the Company vis--vis Peers/ Industry.
JOB TITLE Deputy Manager/Assistant Manager/Senior Executive-MIS Reporting ELIGIBILITY
WILL REPORT TO Senior Manager-GL & Financial Statements
Required Qualification Bachelor of Commerce
Required Experience
2-3 yrs of relevant experience CA( Inter) Location Mumbai Key Responsibility of the Role
Assisting in preparation of Financial Statements & various Regulatory Reports. Maintenance of Fixed Asset Register Preparation of MIS Co-ordination with Other Departments & External Stake Holders. Knowledge of Oracle Financial & Insurance Accounting will be desirable.
Internal Audit & Control

POSITION ID IAR02001 JOB TITLE Assistant Manager/Deputy Manager Internal Audit ELIGIBILITY WILL REPORT TO SVP ( Internal Audit & Control)
Required Qualification Essential: A Graduate Degree in any field. Preferred :Insurance/ Internal Audit Qualifications/ CA
Required Experience Essential: 3+ years of insurance experience (preferably General Insurance). The candidate should : Be self- driven and a proactive learner. Display a positive and objective attitude. Have good interpersonal and communication skills Possess adequate IT skills and capable of working in an IT driven environment. Have diligent and accurate recording and reporting skills. Display ability to be a team player
Preferred: Audit experience in General Insurance preferred. Location Mumbai Corporate Office Key Responsibility of the Role Under the direction of the SVP (Internal Audit & Control), the Asst. / Dy. Manager (Audit) is responsible for carrying out the audit of all the functions of the Company as per the laid down guidelines. Co-ordination of audits with co-sourced audit firm. Building and maintaining relationships with the key functionaries responsible for risk, compliance and audit related activities in the various departments of SBI General.
Key Responsibilities To evaluate the effectiveness of risk management, control, and governance processes To execute the approved annual audit plan To report findings and recommendations in an internal audit report on a timely basis for improving the organizations operations, in terms of both efficient and effective performance To ensure all audit findings and recommendations are implemented on target completion date and to escalate any significant concerns To conduct regional & central reviews in order to assess compliance to laid out processes To co-ordinate and assist the audit activities organized by the external auditors, local regulatory authorities, and Head Office To evaluate regulatory compliance program with consultation from legal counsel / compliance department. To evaluate the organizations readiness in case of business interruption To provide support to the company's anti-fraud programs To implement Anti money laundering guidelines. Any other duties assigned in the scope of Risk management and internal audit
Information Technology
POSITION ID ITS03024 JOB TITLE Manager IT Finance WILL REPORT TO Senior Manager IT Finance & Accounts
ELIGIBILITY Required Qualification Essential: Chartered Accountant. Required Experience
a) Should have prior experience of managing expense budgets of the size approximately 300 Cr. Preferred : b) A total 7+ years experience in Finance and Financial management 1. Working experience in managing c) A total 3+ years experience post Charted Accountancy Finance for IT including d) Around 3 years experience in IT Finance Hardware, Software and Services e) At least 2 years of experience in Budgeting, Cash Flow & Provisions. 2. Working experience on Oracle f) Demonstrated experience with sourcing & procurement Financials processes including RFPs, structured supplier selection, negotiations, and contracts. g) Experience in dealing with employees at all levels in the organisation. h) Strong working knowledge of various accounting/GL tools and MS Office. Location Mumbai Corporate Office Key Responsibility of the Role This position analyses, forecasts and reports the operational budget for the IT department. The position is also responsible for IT procurement, managing IT vendor payments and for verification of IT assets of the company. It is also responsible for vetting costs for the IT component of business plans for other departments. In this role the incumbent is expected to manage budget, cost, payments, procurement, contracts, and commercial negotiations and create effective financial reporting for executive management. Responsibility also includes formulation, implementation and governance of effective models for managing the sizeable finance of IT. This position will also be responsible for MIS analysis and cost check along with cost saved through various initiatives taken. This should lead to effective IT cost management. The role will also develop plans which are required for the betterment/ automation of present process and evolving various cost reduction techniques The position is also responsible for developing a sophisticated model for cost allocation based on actual usage of IT services by various business units. Sr. 1 2 3 Key Responsibilities Budgeting, forecasting and managing cash flow. Procurement of IT hardware, software and services and payments for the same. Establish effective controls in procurement requests, procurement and payments.
4 5 6 7 8 9 10 11
Commercial review of contracts and contract management. Establish control in payments to the as per contract and actual payments. Maintaining and tracking IT assets of the enterprise and ensure periodic verification of IT assets are conducted. This includes software as well as hardware inventory. MIS and reporting for IT Finance. Formulation of cost allocation methodology and execution. Liaison with SBI General Corporate Finance and Audit. Adherence to SBI General policies and guidelines. Preparation for Financial audits.
Technical Skills
Skill Financial management Contract Management Inventory Management Financial systems Reporting MS Office tools Attribute Should have skills in forecasting, budgeting, cost allocations and payments Should have managed multiple vendor contracts, SLAs and vendor payments against contract and SLAs Good knowledge of IT asset inventory in past preferably working experience with any asset management system Working knowledge of Oracle Financial or at least equivalent in market Ability to comprehend effective financial dashboard views, generate report through systems Good working knowledge of MS office suite Words, Excel, Power Point etc.
Behavioral Skills
Skill Negotiation skill Vendor Management Interpersonal skills Communication skills Attribute Strong communication skills including assertive influencing and negotiation. Ability to monitor and manage vendor SLAs. Strong interpersonal skills and a peoples person. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete clarity of communications Eye for details.
Others
POSITION ID ITS03025
JOB TITLE Senior Manager Project Management ELIGIBILITY
WILL REPORT TO Program Director
Required Qualification Essential:
Required Experience
1. A Bachelors degree or higher in IT, Management or equivalent 2. Any Project Management certification PMP, Prince2 or a. 10+ years of broad IT experience equivalent b. 5+ years of project management experience, including leading at least 2 end to end programs Preferred : 1. Leadership training and Management
Location Mumbai Corporate Office Key Responsibility of the Role This is a key position as part of SBI General IT PMO. The key responsibility of this position is to coordinate delivery management for SBI General on multiple tracks with the track leads. The incumbent in this role is expected to liaison with multiple stakeholders of SBIG vendors and service providers. Key responsibilities include project planning, tracking, monitoring, risk management, change management and ensure effective configuration management in place. The incumbent will be reporting to the Program Director based out of Mumbai, HO and should be open to travel to the systems integrator location on need basis. In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effect resolution. A thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, people management skills, a sound experience in project management practice and thorough understanding of SDLC process. Technological know-how is a must for the incumbent to understand real issues on the ground, so that delivery schedule can be managed best against demand.
Sr. 1 2 3 4 5 6 7 8 9 10
Key Responsibilities Work closely with the Program Director (based in Mumbai) to ensure an effective Program Management framework is implemented. Stakeholder Management, particularly of SI and OEM stakeholders, in Mumbai, Chennai and overseas Relationship Management Communication Management Produce, execute, manage and control Project Plans and schedule project deliverables, goals, milestones. Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports Assessing the current status and appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Technical assessment of the work being done by the SI and OEM Partners, including design and configuration reviews aiming to minimise customisation, defect assessment and solutioning, testing UAT and SIT Oversee the work of different work streams as per the project plan.
11
Technical Skills
Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Thorough understanding of estimation models Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry At least 5 years managing teams, setting KPIs, reviewing on-going delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product experience, particularly nonlife insurance
Information technology
Industry experience People Management Relationship Management
Insurance product knowledge
Behavioral Skills
Skill Interpersonal skills Leadership Communication skills Attribute Strong interpersonal skills and a peoples person. Negotiation Time and success focused
Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans
JOB TITLE Senior Manager Project Management ELIGIBILITY
Required Experience
1. A Bachelors degree or higher in IT, Management or equivalent 2. Any Project Management certification PMP, Prince2 or a. 10+ years of broad IT experience equivalent b. 5+ years of project management experience, including leading at least 2 end to end programs Preferred : 2. Leadership training and Management
Location Chennai Key Responsibility of the Role This is a key position as part of SBI General IT PMO. The key responsibility of this position is to manage delivery from SBI General Insurances systems integration partner end to end. The incumbent in this position will be based out of Chennai and work closely with the Systems Integrator stakeholders and the rest of PMO and stakeholders of IT located at the head office of SBI General Insurance at Mumbai remotely. This position requires some amount of domestic travel as and when required to the HO in Mumbai. In this role the incumbent is expected to take the ownership of smooth delivery from Systems Integrator including planning and tracking of releases, understanding issues and providing a time effect resolution. A thorough understanding of Project Management practice is a must in this role including estimation, risk management, planning, tracking and monitoring to make sure that the milestones are adhered to. Success of this role lies in effective relationship management, hands on approach to project management by thorough understanding of SDLC process and technological know-how and effective communication. Sr. 1 2 3 4 5 Key Responsibilities Work closely with the Program Director (based in Mumbai) to ensure an effective Program Management framework is implemented. Stakeholder Management, particularly of SI and OEM Chennai stakeholders Relationship Management Communication Management Produce, execute, manage and control Project Plans and schedule project deliverables, goals,
milestones. 6 7 8 9 10 11 Create strategies for risk mitigation and contingency planning and reviews Tracking the Program and reporting to Management, including preparation of weekly status reports Assessing the current status and appraising the management of next steps, using experience/expertise to influence change Quality assurance of the IT system releases for UAT, Training and Production rollout Technical assessment of the work being done by the SI and OEM Partners, including design and configuration reviews aiming to minimise customisation Oversee the work of different work streams as per the project plan.
Technical Skills
Skill Project Management Attribute Strong Project Management experience with thorough understanding of project management practices including planning, tracking, risk management, configuration management and change management Prior technical hands on experience with Oracle suite of applications including Portal, ESB, database, application server etc. Prior hands on experience with Java, J2EE, JSF etc. Full understanding of SDLC processes for application development and maintenance life-cycle Prior experience in managing programs and projects for Insurance Industry At least 5 years managing teams, setting KPIs, reviewing on-going delivery and completing performance evaluations Experience in managing a SI partner, including partnering with SI project managers, and managing against project reports/milestones Beneficial to have Insurance product experience, particularly nonlife insurance
Information technology
Industry experience People Management Relationship Management
Insurance product knowledge
Behavioral Skills
Skill Interpersonal skills Leadership Communication skills Attribute Negotiation Time and success focused Strong interpersonal skills and a peoples person. Maturity to manage teams, both internal to SBIG and influence staff and processes within SI and OEMs Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Completion of complex reports/communications, that are fact based Able to negotiate/influence changes, both within SBIG and with SI and OEM teams this includes at senior level Committed to delivery, against agreed plans
JOB TITLE Manager IT System Release Management ELIGIBILITY
Required Experience
1. A Bachelors degree or higher in IT, Management or equivalent 2. Any Project Management a. 7+ years broad IT experience, preferably in applications certification PMP, Prince2 or development and maintenance equivalent b. 4+ years project management delivering complex projects c. Around 2 years of experience specializing in Release Preferred : management, change controls, version controls, planning 3. Masters degree in IT or Management or equivalent 4. ITIL, CMMi or SDLC certification Location Mumbai Corporate Office Key Responsibility of the Role This is a key position as part of SBI General IT PMO. The position is responsible for managing end to end releases for IT projects right from planning to actual deployment. The position will hold the accountability for timely and defect free deployment of all major and minor releases which will be executed by the SI partner of SBI General Insurance. The incumbent is expected create release management standard and guidelines and provide effective governance to the whole process. In this role the incumbent is expected to take the ownership of release process ensuring planning, documents, accuracy of content and deployment readiness of the releases, associated communications and coordination with vendor as well as the rest of the PMO. It will be the accountability of the release manager that the version control is adhered to, retrofit activity is completed and that the systems are in a stable state after the release activity. Release manager also must be capable of charting out fall-back plans due to unexpected issues of releases and thus ensuring business continuity uncompromised. Success of Release Management requires a professional approach to Relationship Management of all parties (SI, OEMs and SBI General IT) and associated planning/handoff.
Sr.
1 2 3 4 5
Key Responsibilities
Influencing an optimized system release mechanism (e.g. generating positive business and performance outcomes) through appropriate planning and stakeholder management Forward booking of release activity/personnel Version Management and control of software Builds and Patches Version Management from UAT to Production Environment Version Management and custodian of source code of customization
6 7 8 9 10 11 12
Version Management of key IT Artifacts like User Manual, Training Manual, Sign offs etc Ensure that individual application track follow laid down IT process with respect to release management Project management of all above activity, and associated communications Relationship management of all key stakeholders Ensuring the environment is stable and ready to take the release Ensuring all personnel are aware of the release activity, and appropriate documentation of content etc is prepared Failed releases are immediately followed by roll-back activity, and all issues/learning are documented
Technical Skills
Skill Information Technology Release version control Relationship Management Applications development Attribute Project and Release management, with extensive defect resolution exposure, problem solving, negotiation Release coordination and control Managing SI and OEM partners Full understanding of SDLC, testing and release functions, including defect resolution and prioritisation
Behavioral Skills
Skill Stakeholder management Interpersonal skills Attribute

Negotiation, planning, communication and control of release activities Strong interpersonal skills and a peoples person. Approachable, trusted, transparent, accountable Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Detailed focus Influencing stakeholders to ensure success and strive for continuous improvement Leadership team management, particularly matrix management
Communication skills
Negotiation
Others
JOB TITLE WILL REPORT TO Assistant Vice President Product VP-Business Solutions Group / Configuration VP-Head of IT Applications ELIGIBILITY Required Qualification Required Experience Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential a) Minimum 10 years of relevant work experience b) 5 years Professional experience in the general insurance industry or in the general insurance vertical of an IT Company c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL and Java.
Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products along-with the product configuration team in collaboration with the Business Analysis team. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. The position will play a critical role in the departments efforts to build in-house team with the core insurance product knowledge, by assuming the responsibility to lead and develop the product development & configuration team. This role will be measured by Quality, Speed of Delivery & User Satisfaction 1. Lead Product Configuration team and be responsible for career development and appraisals. 2. To build a good service relationship with Business Stakeholders & manage Business and IT expectation. 3. Formulate product development plan, test strategies, product specification documents, integration requirements & their review.
4. Ensure design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). 5. Ensure quality delivery of configuration design documents. 6. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. 7. Lead the Product Configuration team to resolve product related defects identified during product testing in close association with the testing team. 8. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. 9. Work closely with Business Analysis Team to align the product as per the Business Processes 10. Implement & Facilitate workshops and training courses.
Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage
Behavioural Skills
Skill Team Management Skills Interpersonal skills Attribute Strong team management skills are a must Good team player Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.
Problem solving
Decision making
JOB TITLE WILL REPORT TO Senior Manager Product Configuration AVP- Product Configuration ELIGIBILITY Required Qualification Required Experience Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential a) Minimum 7 years of relevant work experience b) Minimum 5 years Professional experience in the insurance industry or in the general insurance vertical of an IT Company c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL & Java.
Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. This role will be measured by Quality, Speed of Delivery & User Satisfaction. 1. To build a good service relationship with Business Stakeholders & manage Business and IT expectation. 2. Ensure quality delivery of configuration design documents. 3. Design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). 4. Formulate product development plan, test strategies, product specification documents, integration requirements & their review. 5. Prepare and execute tests related to products configured 6. Resolve product related defects identified during product testing in close association with the testing team 7. Ensure that systems, processes and methodologies as specified are followed to ensure
effective monitoring, control and support of service delivery. 8. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. 9. Work closely with Business Analysis Team to align the product as per the Business Processes
Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java will be an advantage Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage
Behavioural Skills
Skill Interpersonal skills Attribute Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.
Problem solving
Decision making
JOB TITLE Manager Product Configuration ELIGIBILITY
WILL REPORT TO AVP / Senior Manager - Product Configuration
Required Qualification Essential a) Graduation in any discipline. Preferred a) Certification in General Insurance such as Licentiate / Associate / Fellow from a recognised and reputed institution. b) Degree or certified courses in business information systems or in business administration c) Engineering / IT Degree qualifications. d) Basic skill sets of Oracle, PLSQL and Java e) A combination of the above qualifications will be an advantage Essential
Required Experience
a) Minimum 5 years relevant work experience b) 3 years Professional experience in the insurance industry or general insurance vertical of any IT company. c) Practical experience in IT projects for system integration related to insurance. d) People Management Skills Preferred a) Working experience on general insurance, product configuration tools. b) Working experience on eBaoTech General System will be an advantage c) Preferred with basic working experience in Oracle, PLSQL & Java.
Location Mumbai Corporate Office Key Responsibility of the Role The strategic intent of this position is to enable the organization to roll-out products at a fast pace. The key role of this position is to design, develop and launch general insurance products. The position will work as a product configuration specialist to manage the entire product life cycle of general insurance products with a very good understanding of general insurance products and an ability to implement products (including their structure, business logic and rules). The position will be required to liaise closely with the Technology Partners, Business Stakeholders and other allied teams from the IT departments. This role will be measure by Quality, Speed of Delivery & User Satisfaction. 1. To build a good service relationship with Business Stakeholders & manage Business and IT expectation. 2. Ensure quality delivery of configuration design documents. 3. Design of insurance products as per product specification documents (Structure, User Interface layouts, Premium calculation logic and Business rules). 4. Formulate product development plan, test strategies, product specification documents, integration requirements & their review. 5. Prepare and execute tests related to products configured 6. Resolve product related defects identified during product testing in close association with the testing team
7. Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. 8. Identify customization needs, resolve functional gaps & collaborate with Technology Partners. 9. Work closely with Business Analysis Team to align the product as per the Business Processes
Technical Skills
Skill Software knowledge in PLSQL & Java Business Analysis Methodologies Mathematical & Actuarial Functions Attribute Basic knowledge of Oracle, PLSQL & Java will be an advantage Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Understanding of Mathematical & Actuarial Functions used in premium calculations will be an advantage
Behavioural Skills
Skill Interpersonal skills Attribute Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Assist in the facilitation of stakeholder meetings. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times.
Problem solving
Decision making
JOB TITLE WILL REPORT TO Assistant Vice President - CRM & BPM Vice President-Head of Workflow Applications ELIGIBILITY Required Qualification Required Experience Essential a) At least 10 years experience in designing, implementing and managing CRM and Workflow applications preferably for a general insurance company. a) A Bachelors degree or higher in b) Prior experience of at least one implementation of Siebel IT, Management or equivalent. CRM is a must. c) Thorough knowledge and hands on experience of Siebel Preferred CRM is a must. Knowledge of Oracle BPM and BAM will be an advantage. a) Post Graduate qualification in d) Extensive exposure to various CRM and Workflow Information Technology. applications technologies. b) Masters in Business e) Extensive experience in managing large IT vendors in Administration. medium to large organisations. c) A combination of the above f) Sound experience in managing SLAs, contracts, licensing qualifications will be an agreements, maintenance agreements, renewals, terms advantage. and conditions of the IT partner. g) Experience in vendor negotiations and contribute to effective decision making. h) Experience in establishing and managing appropriate processes to ensure business and IT continuity. i) Experience in Project Management and People Management. j) Strong team player. Location Mumbai Corporate Office Key Responsibility of the Role 1. Responsible for ensuring that the CRM and Workflow applications and their enhancements are implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and maintenance of related operating systems. Work closely with the IT partner in establishing a strong working relationship. 2. Work closely with the IT partner in establishing a strong working relationship. 3. Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner. 4. Keep the senior management abreast on any issues and the performances of the IT partner on a regular basis. 5. Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organisation. 6. Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business. 7. Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed. 8. Constantly seek to get feedback from the business and users of the IT services take appropriate corrective actions.
Technical Skills
Skill Siebel CRM Software Development Life Cycle Information Technology Architecture Attribute

Integration (SOA) Project Management
Thorough product knowledge of Siebel CRM (at least sales, service and contact centre modules) preferably the latest version. Should have sound knowledge of SDLC Should have sound knowledge of software change management and release management. Possesses understanding in the areas of application technology, database and system design. Understand Internet, Intranet, Extranet and web/client/server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies. Should have hands on experience of project management skills on IT. Should be able to keep stakeholders engaged and updated.
Behavioural Skills
Skill Thought Leadership Attribute

Interpersonal skills
Problem solving
Decision making
Results Leadership
Others
Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Push creative thinking beyond the boundaries of existing industry practices and individual mindsets. Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Assist in the facilitation of stakeholder meetings. Deliver informative, well-organized presentations. Strong leadership skills with the ability to make concrete and timely decisions in critical times. Act decisively. Is able to face problems and take actions after rapidly weighing the benefits and drawbacks. Meet and exceed customer expectations. Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrating a drive to win in the market place. Eye for details.
JOB TITLE WILL REPORT TO Senior Manager IT Enterprise Assistant Vice President & Head Management System of IT Infrastructure ELIGIBILITY Required Qualification Required Experience Essential a) At least 8 years hands on experience in IT with at least 5 years in designing, implementing and managing the EMS of large to medium organisations covering a) A bachelors degree or higher in heterogeneous and complex technologies. IT or relevant discipline. b) ITIL V3 Foundation certification b) Experience of implementing HP open view set of tools at least at one site is a must. is a must. c) ITIL V3 Service Operation c) Thorough knowledge and understanding of EMS products (such as IBM Tivoli, HP Open View, CA Unicentre, Sanovi (Intermediate level). DR management tool, etc.) as a management tool for Preferred automation and effective proactive monitoring of the IT. a) Post Graduate qualification in d) Extensive experience in managing large IT vendors in medium to large organisations. Information Technology. b) Masters in Business e) Sound experience in managing SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms Administration. and conditions of the IT partner. c) Associate / Fellowship in General Insurance from a f) Experience in vendor negotiations and contribute to effective decision making. recognised and reputed g) Experience in establishing and managing appropriate institution. processes to ensure business and IT continuity. d) A combination of the above qualifications will be an h) Experience in Project Management and People Management. advantage. i) Ability to work under pressure. j) Ability to work with minimum supervision. Location Mumbai Corporate Office Key Responsibility of the Role 1. Ensure that the Enterprise Management System selected by the Company is designed, configured, implemented and managed in a superior manner using the best practices to automate the proactive monitoring of all IT systems and components (such as Data Centre and Disaster Recovery Site equipment, network, security etc.). 2. Ensure that all Vendor SLAs are monitored using the EMS. 3. Ensure that the IT Help Desk is configured using the EMS. 4. Ensure the RTO and RPO is monitored using the EMS. 5. Ensure that the EMS tool provides the necessary escalations and alerts proactively. 6. Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business 7. Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner 8. Ensure that any breach of SLAs by the IT partner and the processes are managed in an appropriate and timely manner with minimum disruption to the operation of the business. 9. Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed. 10. Constantly seek to get feedback from the business and users of the IT services and take appropriate corrective actions.
Technical Skills
Skill Software Development Life Cycle Information Technology Architecture Attribute

Should have sound knowledge of SDLC Should have sound knowledge of software change management and release management. Possesses understanding in the areas of application technology, database and system design. Understand Internet, Intranet, Extranet and web/client/server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies. Should have hands on experience of project management skills. Should be able to keep stakeholders engaged and updated.
Behavioral Skills

Problem solving
Decision making
Results Leadership
Others
POSITION ID ITS-02023
JOB TITLE Vice President Head of Business Solution Group ELIGIBILITY
WILL REPORT TO Senior Vice President Chief Information Officer & Head of Information Technology
Required Qualification Essential
i)
a) Graduation in any discipline. b) Certification in General Insurance such as Associate / Fellow from Insurance Institute of India or any other recognised j) and reputed institution. Preferred k)
a) Masters in Business Administration. b) Engineering / IT Degree l) qualifications. c) Fellowship in General Insurance from a recognised and reputed m) institution. d) A combination of the above qualifications will be an n) advantage. o)
Required Experience At least 15 years experience in similar roles, establishing and managing business and IT relationships with a strong focus on effective services delivery to clients in a medium to large organisation out of which at least 5 years should be in a general insurance organisation or in the general insurance vertical of an IT organisation. At least 3 years experience in managing a team of business analysts. In-depth knowledge of General Insurance domain (products, processes, regulatory requirements, market practices) with thorough understanding of Personal Lines and Commercial Lines. Solid experience in interacting closely with various business groups of the organisations. Experience in defining, implementing and delivering IT services programs (e.g. training, communications) to various groups within an organisation. Experience in establishing relationships with senior executives and key stakeholder and managing external service providers. Working experience in ITIL and Program/Project Management will be preferable.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Location Mumbai Corporate Office Key Responsibility of the Role Build and manage a team of business analysts. Quickly understand the business issues and information challenges of the organization and regulatory needs. Gather business requirements through a variety of techniques such as work sessions and interviews and document the business requirements. Conceptualise IT solutions for business challenges. Develop functional specifications including business processes and data requirements supporting the General Insurance value chain. Work closely with both the business and IT teams and ensure business requirements are clearly and effectively articulated in a timely and efficient manner. Create comprehensive test case scenarios to be used in testing of business requirements. Monitor / oversee the testing of business applications to ensure that all business requirements are delivered as originally intended by the business users. Ensure that the business users are appropriately trained in using the business requirements once implemented. Work closely with business partners and IT Managers focusing on producing quality deliverables
and ensuring business requirements are implemented successfully in an efficient and effective manner. 11. Analysis and Solution Definition Prepares and Reviews business processes, requirements, specifications, and recommendations related to proposed solution Develops functional solution architecture and functional specifications for the system Work with business users and vendor personnel Manage change requests 12. Project Execution

Assist in enforcement of project deadlines and schedules. Communicate and apply project standards. Manage resources in accordance with project schedule. Consistently deliver high-quality services to customers. Understands the components of running a fiscally successful project.
Technical Skills
Skill Business Analysis Attribute
Information Technology Architecture
Integration (SOA)
Should have knowledge of business analysis methodologies and tools. Should have knowledge of tools for requirement gathering, user acceptance testing, defect tracking etc. Possesses understanding in the areas of application technology, database and system design. Understand Internet, Intranet, Extranet and web/client/server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies.
Behavioural Skills

Consistently challenge status quo and traditional thinking. Propose innovative solutions and implement new and alternative ideas that set a new industry standard. Shaping a strategic vision for Business Solutions group. Strong interpersonal skills and a peoples person. Establish and maintain good relationships with senior executives, key stakeholders, business analyst teams and external service providers. Ability to identify issues and resolve them in a timely and effectively through innovative ideas. Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. Push creative thinking beyond the boundaries of existing industry practices and individual mindsets.
Problem solving
Strong communication skills (read, write and speak) including good listening skills. Good knowledge of English and at least one regional language. Ensure complete understanding when communicating. Assist in the facilitation of stakeholder meetings. Deliver informative, well-organized presentations. Experience and understanding of communicating difficult/sensitive information tactfully. Strong leadership skills with the ability to make concrete and timely decisions in critical times. Act decisively. Is able to face problems and take actions after rapidly weighing the benefits and drawbacks. Meet and exceed customer expectations. Ability to drive results and demonstrate quick business benefits. Demonstrate initiative and risk taking. Demonstrating a drive to win in the market place. Eye for details. Manage and resolve conflict.
Decision making
Results Leadership
Others
JOB TITLE WILL REPORT TO Assistant Vice President Core Insurance Vice President-Head of Application Applications ELIGIBILITY Required Qualification Required Experience Essential a) At least 10 years experience in IT out of which at least 4 years in designing, implementing and managing core general insurance applications for a general insurance a) A Bachelors degree or higher in company or the insurance vertical of an IT company. IT, Management or equivalent. b) Extensive exposure to various core insurance systems for general insurance industry. Preferred c) Experience in handling complex integrations between applications using Service Oriented Architecture (SOA). a) Post Graduate qualification in d) Extensive experience in managing large IT vendors in Information Technology. medium to large organisations. b) Masters in Business e) Sound experience in managing SLAs, contracts, licensing Administration. agreements, maintenance agreements, renewals, terms c) Associate / Fellowship in and conditions of the IT partner. General Insurance from a recognised and reputed f) Experience in vendor negotiations and contribute to effective decision making. institution. g) Experience in establishing and managing appropriate d) A combination of the above processes to ensure business and IT continuity. qualifications will be an h) Experience in Project Management and People advantage. Management. i) Ability to work under pressure. j) Ability to work with minimum supervision. Location Mumbai Corporate Office Key Responsibility of the Role 1. Responsible for ensuring that the core insurance application is implemented successfully and properly in a timely manner to meet the business needs. This also includes planning and management of related corporate system environment, design, acquisition, installation, operation, system administration and maintenance of related operating systems. 2. Work closely with the IT partner in establishing a strong working relationship. 3. Manage the SLAs, contracts, licensing agreements, maintenance agreements, renewals, terms and conditions of the IT partner and ensure that these are implemented and managed in a timely and efficient manner. 4. Responsible for driving best practices within the project 5. Keep the senior management abreast on any issues and the performances of the IT partner on a regular basis. 6. Contribute to effective negotiations with the IT partners in an efficient and effective manner that benefits the organisation. 7. Ensure that any breach of SLAs by the IT partner are escalated and managed in an appropriate and timely manner with minimum disruption to the operation of the business. 8. Regularly review and audit the performance of the IT vendor against the terms and conditions as defined and agreed. 9. Constantly seek to get feedback from the business and users of the IT services and take appropriate corrective actions.
Technical Skills
Skill Software Development Life Cycle Information Technology Architecture Attribute

Should have sound knowledge of SDLC Should have sound knowledge of software change management and release management. Possesses understanding in the areas of application technology, database and system design. Understand Internet, Intranet, Extranet and web/client/server architectures. Thorough understanding of Service Oriented Architecture (SOA). Understanding of web-based system integration using latest integration technologies. Should have hands on experience of project management skills on IT. Should be able to keep stakeholders engaged and updated.
Behavioural Skills

Problem solving
Decision making
Results Leadership
Others
Operations
JOB TITLE WILL REPORT TO Branch Operations Head AVP Branch Operations (Grade: Assistant Manager) (Total no. of positions 5) ELIGIBILITY Required Qualification Required Experience Essential Graduation/Post Graduation in any faculty from a recognised University/Institution. Strong knowledge of Essential Minimum 2.5 years of experience as various technology platforms and orientation Team Leader for Policy Issuance Claims Operations to modern word-processing and spreadsheet Process in an Insurance Company/BPO industry. tools. Preferred Insurance qualifications like Preferred Work experience in a General Insurance Licentiate/Associate from Insurance Institute industry. of India or any Diploma or Certification course from reputed University/Institution Proficiency in Word, XL, Power-point, Microsoft Access. Location Ranchi, Baroda, Kochi, Dehradun, Indore (1 position in each location) Key Responsibility of the Role 1. Implement work processes; make use of Companys systems and software for issuance of policies, post policy endorsements and servicing for all lines of business from the location. 2. Provide live support to Customer Service Executives on Technical, Systems and IT issues to resolve their matters & timely escalate the same to relevant authorities to provide fast solutions. 3. Define KRAs, KPIs, targets, performance measures for Team and monitor productivity on a scheduled basis. 4. Identify training needs, design training courses, set training schedules, and conduct training sessions for the Operations team in branches. 5. Report to superiors on defined frequency in the manner laid down. 6. Ensure a zero defect policy issuance and post policy issuance activities. 7. Provide efficient Claims services, smooth coordination, follow-up and assistance to service providers. 8. Manage facilities and general administration of the office for smooth business environment and ensure legal and statutory obligations are met at all times. 9. Provide IT, Training, Logistics support to SBI Branches and other Intermediaries for business growth. 10. Support HO-HR in implementation of HR administration at the location. 11. Identify process deficiencies and hindrances, do root cause analysis, work solutions and discuss them with superiors. 12. Play a change manager while implementing new processes when called for. POSITION ID OPS03005
JOB TITLE WILL REPORT TO Customer Service Executive/Executive Deputy Manager [Commercial Assistant (total no. of positions : 5) Operations] ELIGIBILITY Required Qualification Required Experience Essential - Graduation in any discipline from a Essential Minimum six months of experience in recognised University/Institution working in a clerical/administrative role in a service Good typing skills and orientation to modern sector organisation word-processing and spreadsheet tools Preferred Insurance qualifications like Preferred Work experience in a General Licentiate/Associate from Insurance Institute Insurance or BPO company in Data Entry/Executive of India or any Diploma or Certification cadre in Policy Issuance or Claims Processes course from reputed University/Institution Proficiency in Word, XL, Power-point, Microsoft Access and work experience on different GI software platforms Location Mumbai Corporate Office Key Responsibility of the Role 1. Timely & Accurate Issuance of insurance Policies/Endorsements of all products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. 2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels. 3. Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. 4. Maintain databases, records, file papers, retrieve as required. 5. Interact with Customers, Relationship Managers, Agents and such other related parties and support them on sales and service requirements. 6. Maintain records of all activities, jobs, services rendered. 7. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.
POSITION ID OPS04002
JOB TITLE Executive - MIS (Total no. of vacancies : 1) ELIGIBILITY Required Qualification
WILL REPORT TO Deputy Manager -Commercial Operations Required Experience
Essential - Graduation from a recognised Essential Over 3 years experience in University or institution of repute organisations on similar work-profile is preferred Working knowledge of various technology Fluency in English communication skills solutions Excellent Proficiency in computer knowledge viz.MS Office-Excel, word, PPT etc Preferred Professional certification from recognized institution will be an added advantage, Preferred Insurance qualifications like both IT & Insurance Licentiate/Associate from Insurance Institute of India or any Diploma or Certification course from reputed University/Institution Location Mumbai Corporate Office Key Responsibility of the Role Business data collection and maintenance of analytics. Create electronic data or records, tables, charts, notes, presentations Analysis of business data and preparation of the presentation of the same on Daily/Monthly/Quarterly and Annually. Support to HO Operations and Branch Operations on data collection and MIS Generation. Preparation of Statutory Reports. Assist in the IIB upload data creation keep track of changes in the upload formats Assist reporting authority in creating, monitoring the MIS Reports. Maintain a log of activities carried out Liaise with other departments for inter-related activities.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
JOB TITLE Customer Service Executive/Executive Assistant ELIGIBILITY
WILL REPORT TO Deputy Manager [Retail Operations]
Required Qualification Required Experience Essential - Graduation in any discipline from a Essential Minimum six months of experience in recognised University/Institution working in a clerical/administrative role in a service Good typing skills and orientation to modern sector organisation word-processing and spreadsheet tools Preferred Insurance qualifications like Preferred Work experience in a General Licentiate/Associate from Insurance Institute Insurance or BPO company in Data Entry/Executive of India or any Diploma or Certification cadre in Policy Issuance or Claims Processes course from reputed University/Institution Proficiency in Word, XL, Power-point, Microsoft Access and work experience on different GI software platforms Location (No. of Vacancies) Mumbai Corporate Office (2) Key Responsibility of the Role 1. Timely & Accurate Issuance of insurance Policies/Endorsements of all products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. 2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels. 3. Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. 4. Maintain databases, records, file papers, retrieve as required. 5. Interact with Customers, Relationship Managers, Agents and such other related parties and support them on sales and service requirements. 6. Maintain records of all activities, jobs, services rendered. 7. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.
JOB TITLE WILL REPORT TO Customer Service Executive Branch Operations Head ELIGIBILITY Required Qualification Required Experience Essential: Graduation in any discipline from a recognised University/Institution. Good typing skills and orientation to modern word-processing and spreadsheet tools Essential: Minimum six months of experience in working in a clerical/administrative role in Preferred: Insurance qualifications like a service sector organisation Licentiate/Associate from Insurance Institute of India or any Diploma or Certification course from Preferred: Work experience in a General reputed University/Institution Insurance in Data Entry/Executive profile in Policy Issuance or Claims Processes Proficiency in Word, XL, Power-point, Microsoft Access and work experience on different General Insurance software platforms Location Patna, Jaipur, Nagpur, Bengaluru Key Responsibility of the Role 1. Timely & Accurate Issuance of insurance Policies/Endorsements of SBI Generals products using Company prescribed software solutions and in the process laid out on time and ensuring quality of documents. 2. Quality check, monitor pendency and defects on daily basis. Ensuring error free processing of documents at all levels 3. Scan images, generate receipts & banking, give acknowledgements and issue other documents on formats and templates prescribed by the Company. 4. Maintain databases, records, file papers, retrieve as required. 5. Interact with Customers, Relationship Managers, Agents and such other related parties, if required, and support them on sales and service requirements. 6. Maintain records of all activities, jobs, services rendered. 7. Support the reporting authorities in maintaining of office premises, vendor / supplier management and work-environment.
Operations
Contact Centre Operations
POSITION ID OPS03012 JOB TITLE WILL REPORT TO Deputy Manager/Assistant Manager AVP-Contact Centre Operations Contact Centre Operations (Grade:Deputy Manager/ Assistant Manager) ELIGIBILITY Required Qualification Required Experience Essential Graduation in any discipline from Essential Minimum 3 years of overall experience, a recognised University/Institution. with minimum 1 year experience in handling an Knowledge of MS office & Six Sigma/DMAIC integrated customer operations unit in a BPO in the Methodology/7Qc tools. managerial capacity. Working Knowledge of ACD/Dialer/Call Management System (CMS). Preferred MBA/Post Graduate Diploma in Business Management. Insurance Preferred Work Experience in a BFSI process in a qualifications like Licentiate/Associate from BPO, handling both voice & Non Voice Processes in Insurance Institute of India or any Diploma or the managerial capacity. Should have prior Certification course from reputed experience in handling life insurance or nonlife University/Institution is desirable. processes Location Mumbai Corporate Office Key Responsibility of the Role Operations 1. Responsible for the effective day-to-day running and management of the contact centre operations. 2. Set and meet performance on contact centre key performance indicators targets, quality and efficiency and plans areas of improvement and product development to promote exceptional customer service. 3. Clear understanding of business goals and performance expectations. 4. Ensure appropriate staffing, training, development, and performance of a service unit focused on customer satisfaction whilst monitoring the effective use of time and resources to ensure that the contact centre is operating at maximum efficiency. 5. Organizing contact centre staffing, including shift patterns and the number of staff required meeting demands. 6. Should be good at crisis management thereby ensuring minimal impact in running smooth contact centre operations like IT downtime/DRP situations. 7. Conduct root cause analysis to identify performance improvement areas & undertake improvement projects on a continuous basis. 8. Handling & successful closure of complex customer complaints or enquiries at contact centre. People 1. Responsible for induction & on-boarding of new recruits. 2. Provide guidance & coaching to team. 3. Motivate & empower teams to deliver team goals. 4. Implement & Drive performance management system to inspire the achievement of set goals. 5. Nurture & retain talent. Others 1. Supervisory responsibilities in line with the company policies and applicable laws; including interviewing, hiring, training employees; planning, assigning and directing work.
POSITION ID OPS-05-001/ OPS-05-002
JOB TITLE Customer Support Executive/Customer Support Representative Grade Executive ELIGIBILITY
WILL REPORT TO Asst. Manager - Voice/ NonVoice (Contact Centre)
Required Qualification Required Experience Essential Higher Secondary Education/Senior Secondary Education (12th Essential Minimum 6 months experience in a Pass) + Work Experience in a BPO voice process/Non voice Process in a Contact environment. centre. Good Communications skills both in English & Hindi. Preferred Graduation in any discipline from a recognised University/Institution. Insurance Preferred Work experience in a General qualifications like Licentiate/Associate from Insurance Process in a BPO, as a contact centre Insurance Institute of India or any Diploma or executive. Good Communications skills in Certification course from reputed Vernacular Languages will be an added advantage. University/Institution. Good typing skills and knowledge of MS office and/or any data Only Mumbai based candidates need to apply for capture or communication tool. these positions. Proficiency in MS office. Location(No. of Vacancies) Mumbai (2) 1. Key Responsibility of the Role Incumbent will be required to take/make Inbound/Outbound calls handle incoming contacts through various channels & capture the QRC (i.e. Query Request Complaint) on each call/contact/transaction. For Voice - Take inbound calls & capture the QRC on each call. Also would be required to capture the Voice of the Customer (VoC) on each call, in form of short SMS format notes. For Non- voice Handle incoming contacts with high level of accuracy & complete the transaction within set timelines. Follow the QRC procedure on each call/contact and provide accurate information. Should demonstrate high customer focus by escalating & following upon the TAT burst cases, ensuring speedier resolution to the Customers. Maintain databases, records, file papers, and retrieve as required. Deliver on the contact centre KPIs set by the Company. Should possess good communication and interpersonal skills. Support the reporting authorities in maintaining office premises and work-environment. Incumbent will be required to work in shifts, in line with business requirements.
2. 3. 4. 5. 6. 7. 8. 9. 10.
Underwriting & Reinsurance

POSITION ID UTG 05003 JOB TITLE Deputy Manager/Assistant Manager- Underwriting Branches ELIGIBILITY WILL REPORT TO Branch Underwriting Manager (Branches )
Required Qualification Graduate / Post Graduate preferably in Business Administration. AIII / FIII will be preferred
Required Experience 2/3 years of General Insurance Experience in Underwriting at Regional / Branch level.
Location(No. of Vacancies) Goa (1), Bhopal (1), Ranchi (1), Baroda (1), Kochi (1), Dehradun (1), Indore (1) Key Responsibility of the Role Responsible for growth and profitability of the Underwriting portfolio at the branch. Provide technical underwriting guidance and direction to Distribution and Underwriting staff as well as Intermediaries. Consider and determine appropriate actions for renewal business. Ensure that branch underwriting operations utilise and adhere to all underwriting philosophies, polices and guidelines to support a disciplined underwriting environment.
POSITION ID UTG 03015
JOB TITLE
WILL REPORT TO
Required Qualification Graduate / Post Graduate preferably in Business Administration. AIII / FIII /LL.B will be preferred
Dy. Manager/Assistant National Manager Product Manager Product Development Development (Corporate & SME) ELIGIBILITY Required Experience
2/3 years of General Insurance Experience preferably in product research & development for Retail or Commercial Products.
Location(No. of Vacancies) Mumbai (1) Key Responsibility of the Role Manage and coordinate with the team for development of all product lines (e.g. property, liability, Health and Travel products, package products, PA etc.) using defined project tools and methodologies. Develop and utilize methodologies that drive generation of quality products for SBI General market relevant and provide an edge for our business operations. Understand all Regulatory and legislative requirements and incorporate any requirement into our product as necessary.
JOB TITLE Dy. Manager/Assistant Manager Product Development (Retail) ELIGIBILITY
WILL REPORT TO National Manager Product Development
Required Qualification Graduate / Post Graduate preferably in Business Administration. AIII / FIII /LL.B will be preferred
Required Experience
2/3 years of General Insurance Experience preferably in product research & development for Retail or Commercial Products.
Location(No. of Vacancies) Mumbai (1) Key Responsibility of the Role Manage and coordinate with the team for development of all product lines (e.g. property, liability, Health and Travel products, package products, PA etc.) using defined project tools and methodologies. Develop and utilize methodologies that drive generation of quality products for SBI General market relevant and provide an edge for our business operations. Understand all Regulatory and legislative requirements and incorporate any requirement into our product as necessary. POSITION ID UTG 03005 JOB TITLE WILL REPORT TO
Required Qualification Graduate / Post Graduate preferably in Business Administration. AIII / FIII will be preferred
Underwriting Manager/ Dy. National Manager Product Underwriting Manager/Asst. Development Underwriting Manager Training ELIGIBILITY Required Experience 2 to 4 years of General Insurance Experience preferably in training content development, Insurance Product research for Retail or commercial Products. Location(No. of Vacancies) Mumbai (1) Key Responsibility of the Role
Responsible for coordinating the design and development of Underwriting related training material and courses for facilitator lead, on-line delivery, and blended solutions
JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY
WILL REPORT TO Branch Underwriting Manager of the respective branch
Required Qualification Graduate, LIII/AIII/FIII would be preferred
Required Experience 2-3 years of Underwriting experience in General Insurance Industry at Branch / Regional level Location (No. Of Vacancies) Bangalore(1),Delhi(2), Kolkata(1) Key Responsibility of the Role
Responsible for scrutiny of proposals from Retail & Commercial / SME line of business, preparation of quote and related activities, maintaining underwriting MIS for the branch. Adhere to all underwriting philosophies, policies and guidelines to support a disciplined underwriting environment.
JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY
WILL REPORT TO Assistant ManagerUnderwriting(Branch)
Required Qualification Graduate, LIII/AIII/FIII would be preferred
Required Experience 2-3 years of Underwriting experience in General Insurance Industry at Branch / Regional level Location (No. Of Vacancies) Chandigarh (1),Coimbatore(1),Jaipur(1) Key Responsibility of the Role
Responsible for scrutiny of proposals from Retail & Commercial / SME line of business, preparation of quote and related activities, maintaining underwriting MIS for the branch. Adhere to all underwriting philosophies, policies and guidelines to support a disciplined underwriting environment.
Sales & Marketing

Job Title Reporting to Branch Sales Head SVP (Sales & Marketing) or a DIS02007 (in the grade of Senior Manager ) person nominated by him Eligibility Required Qualifications Required Experience Graduation in any stream Minimum of 6 years experience in marketing with at least 4 years in General Insurance industry Desired Qualification Post Graduate/MBA with specialization in Marketing or Finance/AIII/FIII Desired Experience Minimum of 10 years experience in marketing & sales with at least 6 years in General Insurance industry Locations Baroda, Dehradun,Ranchi,Indore, Cochin Key Responsibility of the role
Analysing general insurance business potential, planning and executing strategies to drive distribution through banc assurance and agency channel, broker and direct channels for various segments(corporate, SME, retail) and products. Building general insurance business through SBI branch network, SBI Credit Processing Centres and SBI subsidiary and associate companies Driving branch team towards budgeted GWP achievement and ensuring budgeted GWP is achieved in all segments and all products Preparing & monitoring periodic sales targets & driving sales initiatives to achieve business goals Planning & organizing product promotion activities in co-ordination with marketing also finalizing new strategies for product launch Identifying, enrolling and motivating potential SPs/Agents to generate general insurance business Playing active role in recruitment of suitable candidates and recommending potential candidates for final round of interview Identifying and pursuing new business opportunities within the designated branch region Organizing regular training programs for Channel Partners and sales team using effective sales presentation techniques Analyzing claim ratios for different products in various channels and ensuring increased focus on products with higher profitability and thereby increasing profitability of the location/unit Ensure required rate adequacy is maintained across various segments in designated branch. Ensure employees at branch understand and institute levels of customer-service and quality-of-service consistent with stated goals Competencies Sound insurance knowledge in all classes of business Market intelligence, Knowledge of potential and influential clients Strong networking skill Analytical skill Strategic perspective
Brand & Marketing
POSITION ID
DIS03042
JOB TITLE
Senior Executive/Assistant Manager -Commercial
WILL REPORT TO
AVP Brand & Marketing
Required Qualification
Graduate in commerce or art. Additional qualification in print production, if any, is desired but not essential.
ELIGIBILITY Required Experience

4 to 6 years experience with atleast 2 years in Commercial negotiation with any leading marketing centric organisation. Should have handled a large volume of print production.
Location Mumbai Key Responsibilities of the Role

Responsible for identifying and short listing vendors and empanel them across various categories. Responsible for making cost effective, quality procurement and smooth vendor partnerships. Should be strong on integrity and be able to set-up transparent commercial transactions with the vendors. Support the Brand & Marketing Team in timely execution of the collateral development and delivery by establishing a robust collateral management system Provide constant supply of innovative merchandise options that Sales & Marketing team is able to leverage. Ensure timely processing and payment of bills
Competencies required: High degree of knowledge in the print and production process and should be able to really negotiate hard on rates with printers and production houses. High quality orientation in terms of procurement and vendor selection for execution good negotiation skills and people management skills Has excellent computer skills Has Decision making abilities

Current Vacancies: A Joint Venture of State Bank of India & Insurance Australia Group

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Current Vacancies: A Joint Venture of State Bank of India & Insurance Australia Group

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(A Joint Venture of State Bank of India & Insurance Australia Group) SBI General/Recruitment/2011-12 Dated: 17th November 2011

JOB TITLE Senior Manager Investigations and Audit ELIGIBILITY

WILL REPORT TO VP National Operational Support Claims

Required Qualification Graduate degree with professional/insurance qualifications preferred.

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JOB TITLE Executive (Coinsurance & Re

ELIGIBILITY Required Experience

JOB TITLE Deputy Manager/Assistant Manager/Senior Executive-MIS Reporting ELIGIBILITY

WILL REPORT TO Senior Manager-GL & Financial Statements

Required Qualification Bachelor of Commerce

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Internal Audit & Control

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ELIGIBILITY Required Qualification Essential: Chartered Accountant. Required Experience

JOB TITLE Senior Manager Project Management ELIGIBILITY

WILL REPORT TO Program Director

Required Qualification Essential:

Industry experience People Management Relationship Management

Insurance product knowledge

JOB TITLE Senior Manager Project Management ELIGIBILITY

WILL REPORT TO Program Director

Required Qualification Essential:

Industry experience People Management Relationship Management

Insurance product knowledge

JOB TITLE Manager IT System Release Management ELIGIBILITY

WILL REPORT TO Program Director

Required Qualification Essential:

JOB TITLE Manager Product Configuration ELIGIBILITY

WILL REPORT TO AVP / Senior Manager - Product Configuration

Integration (SOA) Project Management

Integration (SOA) Project Management

JOB TITLE Vice President Head of Business Solution Group ELIGIBILITY

Required Qualification Essential

Information Technology Architecture

Integration (SOA) Project Management

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WILL REPORT TO Deputy Manager -Commercial Operations Required Experience

JOB TITLE Customer Service Executive/Executive Assistant ELIGIBILITY

WILL REPORT TO Deputy Manager [Retail Operations]

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POSITION ID OPS-05-001/ OPS-05-002

WILL REPORT TO Asst. Manager - Voice/ NonVoice (Contact Centre)

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Underwriting & Reinsurance

POSITION ID UTG 03015

POSITION ID UTG 03014

JOB TITLE Dy. Manager/Assistant Manager Product Development (Retail) ELIGIBILITY

WILL REPORT TO National Manager Product Development

POSITION ID UTG 05004

JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY

WILL REPORT TO Branch Underwriting Manager of the respective branch

Required Qualification Graduate, LIII/AIII/FIII would be preferred

POSITION ID UTG 06001

JOB TITLE Executive/Sr. Executive Underwriting (Branch) ELIGIBILITY

WILL REPORT TO Assistant ManagerUnderwriting(Branch)

Required Qualification Graduate, LIII/AIII/FIII would be preferred

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Sales & Marketing

Brand & Marketing

ELIGIBILITY Required Experience

Location Mumbai Key Responsibilities of the Role

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