Create a future-ready infrastructure

Services and support for Microsoft solutions on HP ProLiant servers and HP BladeSystem
Overview Upgrade and enhance the performance of your Microsoft solutions running on HP ProLiant servers and HP BladeSystem Build a converged infrastructureto share IT resources and manage them as one Improve the stability and reliability of your data center while controlling costs

HP servers and Microsoft solutionsthe ideal combination

For many leading businesses today, the solution of choice for critical tasks relies on HP servers running Microsoft software. Combining the worlds best-selling servers (HP ProLiant and BladeSystem) and the industrys most popular operating system (Microsoft Windows) can help make your business significantly more efficient and responsive. Whether you are beginning to use virtualization to consolidate and add efficiency, are exploring the advantages of a blades environment, are trying to lower power and cooling costs within the data center, or want to remotely and centrally manage your infrastructureHP servers in a Windows-based environment provide the ideal platform. When you find yourself asking how you can do more with HP servers and Microsoft solutions, it makes sense to talk to the experts at HP Services. For more than two decades, weve shared technology and engineering resources with Microsoft to develop advanced solutions. Our professionals apply proven expertise that delivers cost and productivity benefits with speed and confidence, while optimizing the value of your investments. HP Services provides the industrys broadest range of services and support for HP and Microsoft-based

solutionswith a team endorsed by Microsoft as Worldwide Prime Integrator for: Microsoft Windows Server Microsoft Windows Vista operating system Microsoft Exchange Server Microsoft Office system Microsoft BizTalk Server, SQL Server Microsoft .NET technologies We rely on the best of Microsoft solutions to help you build an infrastructure that meets your changing needs. No matter what challenges you face, our goal is the same: To help you solve todays business problems while preparing for tomorrownot just to deploy new technologies.

Proven expertise at every phaseas your needs grow and change

Experts from HP Services can help you build an integrated, consolidated, and virtualized technology infrastructurewith flexible choices that address these key areas: Assessment Solution design development Integration Services HP Insight Remote support Ongoing support

The value of creating a converged infrastructure

Convergencethe answer to IT sprawlis one of todays hottest trends, and with good reason. A converged infrastructure breaks down manual processes and technology silos and brings together all IT resources into adaptive pools that can be shared by many applications and managed as a service. Ideally, the converged infrastructure matches your supply of IT resources with the demand for business applications and services. To achieve this, it is absolutely essential that you move from a product-centric approach to one that is service-centricengineering your IT resources to work better together.

Assessment
HP Data Center Services We can help you evaluate your environment and understand how to use your resources more efficiently with the following services: HP Data Center Assessment Service: This service provides a thorough review and analysis of your facilitys technology infrastructure, with findings documented in a detailed report that clearly identifies deficiencies and risks. HP Data Center Thermal Assessment Services: Using sophisticated modeling tools and techniques, we determine the unique thermal conditions within your data center. We then recommend changes to optimize climatic conditions and reclaim capacity, postponing or even almost eliminating the need for costly mechanical upgrades. Capacity and site planning: HP Data Center Site Planning Service is a comprehensive site-preparation audit to help you successfully integrate new equipment into your facility. Service deliverables include verification of installation and service space, examination of the capacity and availability of your power distribution system, analysis of cooling system capacity and airflow distribution, and a review of installation readiness prerequisites. HP Capacity Planning Service is a detailed analysis of your current server environment that offers recommendations for improving return on investment (ROI) through technology consolidation and virtualization.

Solution design development

Selecting the right combination of hardware and softwarefrom servers, networks, and storage to operating system, applications, and management toolsis crucial to the success of any business. Working together, HP and Microsoft deliver innovative, end-to-end solutions in the following solution design areas: HP Messaging and Unified Communications helps businesses enhance their voice and data communications to improve productivity and reduce costs. The portfolio includes: HP Messaging Solution: Upgrade, consolidate, and standardize your enterprise messaging environment, using Microsoft Exchange Server 2007 on HP ProLiant servers and HP StorageWorks storage; Migrate to Microsoft Exchange Server from Lotus Notes HP Unified Communication and Collaboration Solution: Enable users to access the right person via e-mail, voice mail, instant messaging, and audio and video conferencing; and enable them to share information easily with Microsoft Office Communication Server and SharePoint Server solutions

 The HP Core Infrastructure solution helps build a reliable, virtualized IT infrastructure that delivers lower total cost of ownership and ease of management, as well as the security and flexibility to readily adapt to new business requirements. The portfolio includes:

Identity and Access Management: Control access to information, systems, and applications used by your growing number of employees, contingent workers, and partnersby providing fully automated access and provisioning solutions based on proven identity management technology and services process methodology. HP Storage Infrastructure Services: This portfolio includes strategic consulting services for Storage Area Networks (SAN), storage consolidation, data replication, data migration, backup and recovery, and storage management.

Do you have sufficient resources and systems for centralized technology management, remote monitoring, diagnostics, and ongoing support?
HP Virtualization Services: These services cover service management, strategy, design, transition, operations, and continual service improvement. We help you adopt a broad, service-centric approach to virtualization, so that you realize the full potential of virtualization and gain better business outcomes. The portfolio includes: HP Virtual Desktop Infrastructure Solution: Simplify end-to-end client virtualization with comprehensive desktop replacement HP Hyper-V Workshop: Get hands-on experience with Hyper-V and tools, such as System Center Virtual Machine Manager (SCVMM) and System Center Operations Management (SCOM) HP Hyper-V Proof-of-Concept: Prepare to quickly implement your production environment with POC services and hardware HP Security Solution addresses high-priority security needs, including security patch management, authentication, and access management. These services employ the Information Security Service Management (ISSM) Reference Model to help you improve effectiveness in: Security Governance and Management: Assess risks to all assets and implement suitable transition plans in accordance with standards, laws, and business requirements Information and Infrastructure Protection: Protect critical and sensitive information and intellectual propertyby securing systems, networks, and applications according to the level of trust required by the business.

HP Proactive Select
With this flexible purchase option, you can scale and customize support to address the unique needs of your environment. Simply purchase a Proactive Select service package that includes credits and redeem the credits by choosing services from a menu to create your own customized solutions. Each package assigns an account support manager (ASM), who focuses on technical and operational improvement specific to your business environment. Coupled with the appropriate HP hardware and software support, the solution can help you accelerate deployment, take advantage of specialized skills in emerging technologies, and get cost-effective access to experienced HP technical specialists to augment your IT staff.

Integration Services
Our Integration Services takes a new approachfrom installation to migration to business integration. We help you deploy and configure your HP ProLiant servers, HP BladeSystem, and Microsoft solutions with speed and easewhile also optimizing performance and ROI. You can trust that your integration is being handled capably and expertlyenabling you to redirect your internal resources to strategic projects that drive business value. Rather than respond to deployment and integration issues reactively, you can begin to view integration requirements strategically. With a modular approach to industry, solution, or technology-based integration requirements, we can help you through all the stages of integration, including: Installation Solution Integration Business Integration

Examples of our tailored installation and startup support for specific products include: HP Factory Express: Our factory-direct capabilities speed product implementation, delivering plug-and-play blade solutions that are completely integrated, tested, and shipped in a fully configured rack. HP Factory Express provides pre-delivery site review, factory installation and configuration, onsite installation, and even orientation for your staff. Installation and Startup Services for HP BladeSystem Infrastructure: This service delivers integrated hardware and software implementation covering enclosure, blade servers, switches, virtual connect modules and Ethernet interconnect, Microsoft or Linux operating system, HP Insight Control Environment, and HP Systems Insight Manager (HP SIM). HP Enhanced Network Installation and Startup for HP BladeSystem: This service helps you deploy network interconnect devices and software within your HP BladeSystem infrastructure. HP experts assist with the configuration and testing of BladeSystem Ethernet interconnect switches and Virtual Connect modules to facilitate proper implementation of network protocols and access to advanced features that can help improve the performance, scalability, and reliability of your data center network.

Recent Microsoft releases include Windows 7, Microsoft Office 2010, Microsoft Exchange Server 2010, and Microsoft SQL Server 2008 R2, among others. HP can help you migrate to these new solutionssmoothly and cost-effectively.

Insight Remote Support

HP Insight Remote Support delivers secure remote support for your HP servers and storage24x7. It automatically notifies service professionals when an event occurs, enabling accurate and quick problem resolution. This can help minimize the risk of unplanned downtime, enhance system availability, and improve the efficiency of your technology operations. You can choose from two Insight Remote Support solutions: HP Insight Remote Support Standard, which is ideal for small and midsize environments, provides basic remote monitoring, notification/advisories, and service dispatches; and it can be installed on a shared HP ProLiant Windows application server. The software supports HP EVA storage devices, HP ProLiant, HP BladeSystems, HP Integrity, and HP 9000 servers running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE, and Novell NetWare.

HP Insight Remote Support Advanced, designed for midsize and large environments, is integrated with An important aspect of integration is migration, HP Systems Insight Manager (SIM)for a simple, especially when you consider: unified approach to monitoring your entire data The high cost of maintaining legacy environments center. Rather than using separate technologies and the required skills in-house for each of your platforms, you can monitor and manage a diverse technology environment with a Changes in standard operating system support offers single solution. It contains comprehensive remote by Microsoft monitoring, notification/advisories, dispatch, and Potential security threats proactive service support for nearly all HP servers, storage, networks, and SAN environments, as well We understand that migrating to a new platform can as selected Dell and IBM Windows servers that have be challengingin terms of cost, potential risk, and a support obligation with HP. required expertise. Rather than do it all in-house, it helps to have a partner who can fully support your The solution allows you to spend less time solving existing technology environments, while designing and problems and more time focused on your business. delivering complex migration solutions. Whatever your It is available at no additional cost as part of an migration needs, experts at HP Technology Services HP warranty, HP Care Pack Service, or contractual and HP Authorized Channel Partners have the support agreement with HP. To learn more, visit experience to help you build an agile, reliable, and www.hp.com/go/insightremotesupport cost-effective technology environment.

Migration

Ongoing Support HP software and hardware support

Take advantage of the breadth, depth, and quality of our hardware and software services portfolio. Our 40 years in servicing computer systems, networks, storage devices, and peripherals have positioned us as the undisputed leader in supporting the cant fail continuous computing solutions that are at the heart of the e-business economy. You can rely on HP hardware and software technology services for all your support needsfrom basic to business-criticalanywhere around the globe. With unique insights into ProLiant servers, we offer a range of multivendor support services designed to help you get more from your server technology. Our services include diverse service management and support offerings to help you make the most of advanced ProLiant and BladeSystem-based computing. Our hardware and software support capabilities include: Total lifecycle support for all HP hardware and software products and many third-party products from leading vendors A full range of proven preventive, diagnostic, remedial, and repair services A global service network of strategically located Customer Support Centers delivering 7x24x365 problem-solving by telephone, the Internet, and through electronic service tools Leadership e-business lifecycle services, including 24x7 Mission Critical Support Our integrated rapid response support can help you increase uptime and productivity. For hardware, choose from 24x7 or 13x5 coverage, with same-day onsite assistance with either a 4-hour response or alternatively 6 or 24-hour call-to-repair options, which deliver onsite support for issues that cannot be resolved remotely. HP Software Technical Support provides comprehensive services and cost-saving updates to help you enhance the performance and availability of software from HP and other leading vendors. Available for either standard business hours on standard business days or 24x7 cover, this convenient HP Care Pack service gives your IT team direct access to HP IT Response Centers.

Experienced HP IT Response Center engineers provide trustworthy advice on issues such as software features and use, problem diagnosis and resolution, and software defect identification. Any member of your IT staff can electronically access essential product and support information. In addition, HP Software Technical Support brings you software updates at substantial subscription savings. This includes new versions of HP and selected third-party software products, patches, and documentation, as well as licensing to use and copy these versions.

HP Mission Critical and Proactive Services

We offer remote and onsite servicesincluding preventive, diagnostic, and remedial supportwhich cover server, storage, network planning, and deployment services. The HP portfolio of Mission Critical and Proactive Services includes: HP Proactive 24 Service (P24) combines additional reactive and proactive elements to enhance the effectiveness of your technology environment. In addition to our standard set of proactive services, P24 comes with 24x7 hardware support with a 4-hour response-time commitment, 24x7 software support with a 2-hour response-time commitment, escalation management, and flexible call submittal. HP Critical Service is designed for businesses that cannot tolerate downtime without significant business impact. It provides a combination of proactive and reactive services designed to enhance availability, performance, and security. With integrated support delivery across your entire technology infrastructure, this service helps you understand and address the causes of downtime, meet service-level commitments, and increase the productivity of your IT staff. HP Mission Critical Partnership brings you custom services directly targeting your strategic business goals. Designed to help you meet your most demanding service-level commitments, it supports business solutions that can have a crucial impact on your companys bottom-line success. You receive the specific services you need for your critical, always-on environmentwhere failure could compromise your financial position or marketplace credibility.

Choose the best way to get started

Depending on your specific technology and business requirements, consider the following options for getting started with HP Services: Your situation Youre not exactly sure where to begin You know that consolidation is needed and right for you You have a solid data center strategy, but are not sure about exactly what assets are in place and how they are used Youre uncertain about what next steps make sense in your move toward a converged infrastructure Youre interested in data center transformation and want to know more Our solutions Assess your current state to determine a starting point with HP Virtualization Assessment Services, HP Data Center Services, and HP Converged Infrastructure Maturity Model Build the business case with HP Consolidation and Virtualization ROI Analysis services Use HP Discovery and Dependency Mapping software or Data Center Transformation Discovery services to take stock of your assets, their relationships, and the business services they support Use HP Converged Infrastructure Maturity Model tools and resources Take the help of HP Data Center Transformation Services experts or participate in an HP Data Center Transformation Experience Workshop

Are your staff members getting the training they need to keep pace with changing technologies and shifting business needs?

HP Education Services
HP delivers a broad selection of training services that integrate HP knowledge with Microsoft authorized trainingin instructor-led classrooms, onsite classrooms, HP Virtual Classrooms, remote labs, as well as mentor-led and blended-learning formats. We meet the Microsoft education needs of end users, system administrators, and support personnel. The courses, taught in most local languages, build both core and advanced skill sets that help improve system performance and availability. To find out more, visit www.hp.com/education

Our expertise comes from millions of Microsoft Windows and Exchange deployments and a services team that has been recognized over the years with various awards. For example, Microsoft has designated HP as Microsoft Global Enterprise Services and Technology Partner of the Year three times. We have 210,000 experts across 80 countries to help you resolve the complex software and hardware interoperability problems that can cause downtime and sap productivity. Our service professionals, together with our worldwide network of 70,000 service partners, can provide local resources when and where you need them.

HP and Microsoft partnering for your success

For more than 20 years, HP and Microsoft executives, engineers, and sales and service teams have worked side by side to research, develop, test, implement, and support solutions that meet your most demanding business objectives. This enduring partnership places us in an ideal position to understand the precise needs of Windows-based environments.

For more information

To learn more on HP ProLiant servers and HP BladeSystem, please contact your HP sales representative or HP Authorized Channel Partner, or visit www.hp.com/services/proliant or www.hp.com/services/bladesystem

Get connected
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Technology for better business outcomes

To learn more, visit www.hp.com/services/proliant www.hp.com/services/bladesystem
Copyright 20052007, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 4AA0-0837ENW Rev. 3, January 2010

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