Conducted by: | Douglas Communications nc.

2 20 01 10 0 < <C CO ON NA AM ME E> > E EM MP PL LO OY YE EE E S SU UR RV VE EY Y

<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 1


WeIcome to the 2010 EmpIoyee Survey!
This survey is being conducted on behalf of <CONAME> by Douglas Communications nc. We are
an external survey research firm and our role is to collect and analyze the information from the
survey. We will prepare a summary of the results which we will deliver to the <CONAME>
leadership team.
The summary of results will contain summary statistics (mostly percentages) for groups with at
least eight respondents. This ensures that your individual responses remain confidential. We will
not release your individual results and once the survey data has been analyzed all
questionnaires will be destroyed.
Please take the time to give us your opinion about your work experience at <CONAME>. t is
important to have as many as possible complete the survey so that we get good, solid results to
work with.
Douglas Communications takes our promise of confidentiality very seriously it is both a
professional and ethical standard we adhere to.
You have my personal assurance that your responses will be kept confidential.
Thank you in advance for your participation.


Jean Douglas, President
Douglas Communications nc.

Survey Instructions
1. The survey should take about 20 minutes to complete.
2. Please answer all of the items. f you come across an item that you can't answer or prefer
not to answer, move on to the next question.
3. Be sure to read the statements and response choices carefully. The descriptions at the top of
the columns may vary.
4. There are no wrong answers we want you to give us your honest opinion.
5. Please enclose your completed questionnaire in the postage-paid, pre-addressed return
envelope provided and pop it in the mail on or before %E to Douglas Communications nc.
Box 21037, Maple Ridge Square RPO, Maple Ridge, BC V2X 1P7
<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 2

WORKING ENVIRONMEN%


StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
1. like working here.

2. would recommend <CONAME> to a
friend as a good place to work.

3. feel appreciated for the work that do.

4. am proud of the way we do business.

5. think <CONAME> is an excellent
employer.

6. have a clear understanding of how my
work relates to <CONAME>'s goals and
objectives.

7. Employees are expected to behave
professionally in all aspects of their work.

8. t's safe to say what you think around
here.

9. care about the future of <CONAME>.

10. n my work group, there is an atmosphere
of openness and trust.

11. My job leaves me with enough time for my
family/personal life.

12. have the information need to do my job.

13. get a strong sense of personal
satisfaction from my job.

14. like what do in my job.

15. am personally motivated to help
<CONAME> be successful.

16. have the tools/resources need to do my
job.

17. When talk about working for <CONAME>
with friends, do so with pride.

18. understand how our Division/Department
contributes to <CONAME>'s success.

19. Safety is a priority at <CONAME>.

<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 3

LEERSHIP

20. I believe <CONAME>'s Senior
Leadership Team (CEO, President,
SVP's and VP's):
StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
a. Provides strong business leadership.

b. Has a clear vision of where
<CONAME> is going.

c. s focused on the right things.

d. Treats employees with respect.

e. Considers employee interests when
making business decisions

f. Does business in an ethical manner.

g. Communicates important issues to
employees.

h. nspires me to do my best.


21. How would you rate the job <CONAME>'s
Senior Leadership Team is doing on
each of the following:
ExceIIent
Very
good Good Fair Poor
Very
Poor
No
Opinion
a. Communicating <CONAME>'s
business goals and objectives to
employees.

b. Being accessible to employees.

c. Openly discussing business issues
with employees.

d. Raising the standard for ethical
performance in this industry.

e. Supporting employee career
development.

f. Keeping in touch with the issues
employees face.

g. Fostering an atmosphere of
openness and trust.

h. Following through on their promises.

<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 4

%EM N COWORKER REL%IONS

22. My immediate manager/supervisor (the
person you report to):
StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
a. Treats me with respect.

b. Motivates me to do the best job can.

c. Sets a good example on how to deal with
people.

d. Has the skills needed to do his/her job.

e. Expresses appreciation when have done
a good job.

f. Takes safety in the workplace seriously.

g. Gives me useful feedback on how am
doing.

h. s a good role model.

i. Deals with performance issues effectively.


23. The members of my team (the people you
work most closely with):
StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
a. Help each other out.

b. Are focused on doing the best job we can.

c. Take safety in the workplace seriously.

d. Are people respect.

e. Have the skills to do the job well.

f. Works well as a team.

g. Can be counted on to get the job done.

h. Treat each other with respect.

i. Produce high quality work.



<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 5

CREER EVELOPMEN%


StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
24. have the training need to do my job
well.

25. <CONAME> does a good job of promoting
from within.

26. am willing to give up some of my own
time to further my training/education.

27. The people who are promoted deserve it.

28. <CONAME> encourages employees to
upgrade their skills/education.

29. Employees have equal access to training
opportunities.

30. <CONAME> offers employees
professional development opportunities.

31. Safety is one of our most important
training programs.


COMPENS%ION PROGRM


StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
32. feel that am paid fairly for the work do
compared to similar jobs in this industry.

33. feel that am paid fairly for the work do
compared to others in similar positions at
<CONAME>.

34. Overall, <CONAME>'s employee benefit
plan meets my needs.

35. <CONAME>'s employee retirement
program is an important part of my
retirement financial plan.


<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 6

POLICIES N PROCE&RES


StrongIy
gree gree
SIightIy
gree
Neither
gree
nor
isagree
SIightIy
isagree isagree
StrongIy
isagree
36. Policies and procedures are applied
consistently across all departments.

37. <CONAME>'s policies and procedures
help me do my work more efficiently.

38. <CONAME>'s policies provide me with
the flexibility need to meet my work and
family/personal responsibilities.

39. Unsafe work practices are not tolerated
here.

40. We won't compromise safety to get the
job done.

41. believe that <CONAME>'s employee
policies are ahead of others in this
industry.

42. <CONAME>'s hiring practices ensure we
get the best people for the job.

43. <CONAME>'s performance review
program does a good job of helping
employees focus on what is needed to
help <CONAME> be successful.


WORKPLCE WELL-BEING

. Over the last few weeks how often
has your job made you feel:
II of the
%ime
Most of the
%ime
Lot of the
%ime
Some of the
%ime HardIy Ever Never
a. Excited.
b. Anxious.
c. Calm.
d. Depressed.
e. Happy.
f. Content.
g. Miserable.
h. Relaxed.
i. Bored.
j. Tense.
k. Discouraged.
l. Enthusiastic.

<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 7

BCKGRO&N INFORM%ION
The following questions are used to compare different groups of employees and are not used to identify any
individual employee. We do not report on any groups with less than 8 employees.

1. Which of the following best describes your
employment status?
Hourly employee
Salary employee
Contract employee

2. How long have you worked for <CONAME>?
Less than one year
1 to 3 years
4 to 9 years
10 to 14 years
15 or more years

3. n which of the following age groups do you belong?
25 or younger
26 - 35 years old
36 - 45 years old
46 - 55 years old
56 - 65 years old
66 or older

4. Are you a member of a union?
Yes
No

5. Which of the following best describes your role?
have other people to manage
do not have other people to manage

6. Demographic tem?
Response
Response
Response
Response

7. Demographic tem?
Response
Response
Response







<CONAME> 2010 Employee Survey
Douglas Communications nc. 2010 Page 9


YO&R COMMEN%S
This section of the survey gives you an opportunity to offer your own ideas and recommendations. Please
note that your comments in this section will be pasted into a report to your leadership and HR department
verbatim. If you do not wish to have your comments included in the report, then please check the
appropriate box:
You have my permission to include my comments in the final report of results
Do not include my comments in the final report of results

f you were to make one recommendation to the President/CEO about <CONAME> what would that be?








f you were to make one recommendation to Manager of your Department/Division what would that be?








Thank you for completing this survey.
Please return this questionnaire by %E in the postage-paid envelope to:
Douglas Communications nc.
Box 21037
Maple Ridge Square RPO
Maple Ridge, BC V2X 1P7