PWT PROFESSIONAL TRAINING series

Date: Tuesday 13 October 2009

TRAINING AGENDA
Subject A 1 2 3 4 5 6 7 8 9 1 0 1 1 B 1 2 C 1 2 3 4 D 1 2 SALES & SERVICE Job requirements Weekly Report New Account/Lost Account Report Monitoring of Visits Customer Care & Extra Care Customer satisfaction questionnaire Customer Care Monitoring Sales Target & Bonus Plan Performance Review Career path Development Plan BOILERS Refresher course on low pressure boilers Water balance calculations Energy consumption / savings COOLING TOWERS Introductory course Operation and main equipment Water balance calculations Chemical Treatment approach Practical exercise SAFETY ISSUES Safety Instruction No.1 Personal Protection Equipment Dimitris Nalbantis 1,5 hrs Trainers Dimitris Nalbantis Reem Serry Duration 1,5 hrs Action Action Action Action Comments

Dimitris Nalbantis

4 hrs

Dimitris Nalbantis Reem Serry

0,5 hrs

COURSE EVALUATION & TRAINING NEEDS

Dimitris Nalbantis

0,5 hrs

PWT - Training Course Evaluation 13 Oct 09

1. The content of the course was Strongly Agree Strongly disagree a) Very useful 7 6 5 4 3 2 1 b) Very enjoyable 7 6 5 4 3 2 1 Comment: _____________________________________________________________________________ 2. The trainer presented the material Strongly Agree Strongly disagree in a manner which was easily 7 6 5 4 3 2 1 understood. Comment: _____________________________________________________________________________ 3. The trainer made the seminar interesting Strongly Agree Strongly disagree and enjoyable. 7 6 5 4 3 2 1 Comment: _____________________________________________________________________________ 4. The seminar was well organised. 4 Comment: _____________________________________________________________________________ Strongly Agree 7 6 5 Strongly disagree 3 2 1

5. The attendance at this seminar should Strongly Agree Strongly disagree help me to do my job better. 7 6 5 4 3 2 1 Comment: _____________________________________________________________________________ 6. The amount of information covered Strongly Agree Strongly disagree in this workshop was sufficient. 7 6 5 4 3 2 1 Comment: __________________________________________________________________________ 7. The course completely met my Strongly Agree Strongly disagree a) Objectives for the course 7 6 5 4 3 2 1 b) Expectations of what it would be like 7 6 5 4 3 2 1 Comment: _____________________________________________________________________________ 8. I would recommend this course to Strongly Agree Strongly disagree other employees 7 6 5 4 3 2 1 Comment: _____________________________________________________________________________ 9. The most useful part of the course in order of usefulness (1 most useful3 less useful) Sales & Service . Boilers Cooling Towers..

PWT - Training Needs Meeting of 13 Oct 09

Name: E-mail: Mobile: ... Please place your priorities on training needs: 1 (highest)5 (lowest) Training area Sales Subject Sales (relating, discovering, advocating) Negotiations Time Management Boilers Cooling towers Chilled water systems Potable water Swimming pools Reverse Osmosis Waste Water Statistical Process Control Problem solving Personal Protective Equipment Word Excel Internet ... ... Your Priority

Technical

Safety Computer Skills Other

PWT Safety equipment Meeting of 13 Oct 09

Please indicate which personal protection equipment (PPE) were received by you and when. PPE Uniform Safety boots Safety glasses Safety hat Gloves Yes/No When received

SignatureDate.. Please indicate what major safety risk(s) you face in your job: . . .