GURPREET SINGH

WZ-47B, Mukherjee Park, New Delhi-18 91-9999907672 gurpreetsap@yahoo.com

Objective
Seeking a challenging position that provides the opportunity to utilise the skills gained at work.

Professional Summary
A proactive planner with abilities in devising effective strategies for developing channel, augmenting turnovers, reducing attrition rate, promoting products for business excellence. Possess excellent interpersonal skills that have been put to good use while interfacing with clients for ascertaining requirements and delivering need based product solutions.

Working Experience: Sales Manager May-2011-Till Date

101Domain Inc, India, Delhi. 101domain is ICANN Accredited International Domain registrar .Established worldwide leader in domain management with over fifteen years of experience as the virtual brand enablers around the world.101domain, an umbrella organization that is home to such companies as Search Fit Ecommerce, Rightway Gate and many more. Involved self-generation of new opportunities in the corporate sector for products across the companys portfolio Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales Reporting directly to COO of the company and held accountable for monthly revenue target achievement from Corporate (Businesses). Consistently achieved sales targets in an aggressive and competitive minutes market. Developed and implemented plans for strategic accounts that exceeded expectations in revenue retention/growth, account profitability and customer satisfaction. Form strategic alliances with key partners to maintain competitive edge. Coordinating with various media agencies for promotion and marketing of business. Consistently achieved sales targets by increasing revenue while also generating new business using sales leads and cold calling through a very structured sales technique Identifying the new business opportunity under different vertical. Convert non-users to potential clients. Outstanding success in building and maintaining relationship with decision makers, set-up high volume accounts with excellent level of retention and loyalty. Exceeding monthly sales quotas on consistent basis.

Develop and execute action plans for increased market share and profitability. Monitor, track and evaluate sales data to ensure satisfaction of sales objectives

Account Manager

Dec 2008 Mar 2011

Lime Labs Pvt Ltd, Noida, U.P. LimeDomains.com is a business of Lime Labs LLC (formerly known as Lime Spot LLC, formed in 2006). Lime Labs LLC is part of the Lime Group, an umbrella organization that is home to such companies as Lime Wire, Lime Brokerage, and Tower Research Capital among others. Accountable for hosting sales (Linux based), VPS, Dedicated servers , Domains Sales & SSL Sales.(For Corporate Cxs) Worked in cooperation with Marketing, Engineering & Product Development team and suggested various ideas which resulted in better data capturing, Customer Service & Sales growth. Reported directly to Vice President and COO of the company and was held accountable for quarterly/monthly revenue target achievement from Corporate (Businesses) in India. Also suggested enhancements in the product for better usability and more USPs. Responsible for Customer Support and after sales service. Playing the role of Account Manager & Business Development Manager. Strategize on the training program to ensure all the relevant sales and Tech Team are trained on Companies new products/updates/releases and Solutions. Developed and implemented plans for strategic accounts that exceeded expectations in revenue retention/growth, account profitability and customer satisfaction.. Introduced new reseller/affiliation program. Overall responsible for meeting sales goals and quality of service. Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

Achievements:
Awarded as Best Employee of the Quarter for two times.

Sr Team Member

May 2007 Dec 2008

Bank of America, Gurgaon, Haryana Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of financial services. Assist customers in safe and secured access to online banking followed solving their account related queries & up sell various products of BOA. Performed analysis of D-SAT scores, trying to understand reason for the same and also kept track of reporting of the Daily Survey Scores for the team.

Ensuring customer satisfaction by achieving delivery and service quality norms.

Being a Subject Matter Expert (SME), participating in every departmental meeting. Introduced new process updates frequently. Been a part of focus group where meetings were held with LOB partners about challenges faced

Forecasting in regards to revenue to be generated.

Coordinate efforts to improve the customer experience.

Achievements:
Awarded Best Associate of the Quarter Awarded Best Quality Associate of the Quarter Awarded WOW Award for Most Motivational Guy Awarded WOW Award for Team Spirit and Good leadership Quality

Senior Sales Executive

DCC, Gurgaon, Haryana Responsible for meeting sales goals and overall quality of service.

May 2005 April 2007

Monitored new account success by contacting customers at scheduled interval. Coordinate efforts to improve the customer experience at the point of sale. Helping Handling new agents to achieve their individual targets Actively participating in all departmental meetings and reporting to the team leader. Contacting prospect customers to sell the product and getting them converted into a sale.

Achievements:
Awarded as Royal Caller of the company

Academic Credentials
MBA-Marketing & IT Punjab Technical University, Jalandhar, Punjab, India PGDAM (Post Graduate Diploma in Advertising & Marketing) BBA (Bachelor of Business Administration) CCS University, Meerut, U.P (India) Key Strength/ Skills Computer Technology Others Excellent communication skills with ability to initiate and maintain good inter-personal alliance with work peers. Team player while maintaining individual responsibilities and strongly belief in Can Do approach. ERP Module: SAP R/3 4.7 and ECC 6.0, SD Competent skills using Windows. MS office, spreadsheet reporting, FrontPage April 2010

June 2005 June 2004

Interests / Hobbies Surfing Internet Driving

Reading Newspapers Languages Known English Hindi Punjabi

Gurpreet Singh