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Cognos
Series 7
for Windows and UNIX
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Copyright
Cognos Series 7.0 MR1 This edition published 2002. Copyright (C) 2002 Cognos Incorporated. The Cognos products referenced in this documentation are copyrighted and all rights are reserved. See the individual products' copyright notices for details. This software/documentation contains proprietary information of Cognos Incorporated. All rights are reserved. Reverse engineering of this software is prohibited. No part of this software/documentation may be copied, photocopied, reproduced, stored in a retrieval system, transmitted in any form or by any means, or translated into another language without the prior written consent of Cognos Incorporated. Cognos, the Cognos logo, Axiant, COGNOSuite, Cognos Upfront, Cognos DecisionStream, Impromptu, NoticeCast, PowerCube, PowerHouse, PowerPlay, Scenario and 4Thought are trademarks or registered trademarks of Cognos Incorporated in the United States and/or other countries. All other names are trademarks or registered trademarks of their respective companies. While every attempt has been made to ensure that the information in this document is accurate and complete, some typographical errors or technical inaccuracies may exist. Cognos does not accept responsibility for any kind of loss resulting from the use of information contained in this document. This document shows the publication date. The information contained in this document is subject to change without notice. Any improvements or changes to either the product or the document will be documented in subsequent editions. U.S. Government Restricted Rights. The software and accompanying materials are provided with Restricted Rights. Use, duplication, or disclosure by the Government is subject to the restrictions in subparagraph (C)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013, or subparagraphs (C) (1) and (2) of the Commercial Computer Software - Restricted Rights at 48CFR52.227-19, as applicable. The Contractor is Cognos Corporation, 67 South Bedford Street, Burlington, MA 01803-5164.
Table of Contents
Welcome 7 Chapter 1: Setting Up Samples 9 Preparing Samples for UNIX 9 Create Sample Data Sources 9 Add Data Sources to the Default Namespace 15 Connect an Impromptu Catalog to the Databases for Impromptu Web Reports 16 Chapter 2: Testing PowerPlay User 19 Open a Sample Report 19 Chapter 3: Testing Impromptu 21 Add Data Source For PowerPrompts (UNIX Samples) 21 Test Impromptu Administrator 22 Test Impromptu User 23 Chapter 4: Testing PowerPlay Transformation Server 25 Test PowerPlay Transformation Server on UNIX 25 Test PowerPlay Transformation Server on Windows 25 Chapter 5: Testing Cognos OLAP 27 Test PowerPlay Enterprise Server 27 Test the Connection Between PowerPlay for Windows and the PowerPlay Enterprise Server 28 Test Transformer 28 Test the Windows Launch Agent 29 Chapter 6: Testing Cognos Reporting 31 Prepare for Testing 31 Add Data Sources to the Target Namespace (Windows) 31 Add Data Source For PowerPrompts (UNIX Samples) 32 Steps to Make a Creator User Class 34 Steps to Create a Samples User Profile 34 Test Cognos Reporting 34 Test Impromptu Web Reports - Server Administration 34 Test Impromptu Web Reports - Report Administration 35 Test Impromptu Administrator 36 Test Architect 36 Chapter 7: Testing Cognos Query 39 Prepare for Testing 39 Add Data Sources to the Target Namespace (Windows) 39 Steps to Create a Samples User Profile 40 Test Cognos Query 40 Steps to Create a NewsBox in Upfront 41 Steps to Publish a Sample Package to Upfront 41 Steps to View the Sample Package in Upfront 42 Chapter 8: Testing Cognos Visualizer 43 Open a Sample Visualization 43
Chapter 9: Testing Cognos Visualizer Web Edition 45 Prepare to Test Cognos Visualizer Web Edition 45 Set Security Properties 45 Provide Link to the Cognos Visualizer Web Client Installation 46 Add a Visualization to the Server 46 Test Cognos Visualizer Web Edition 46 Open a Visualization from the Table of Contents 46 Open a Visualization from Upfront 47 Chapter 10: Troubleshooting 49 Troubleshooting Resources 49 General Problems 50 Cannot Log On 51 Ticket Server is Not Configured or Not Available 51 Unable to Log On to Upfront 52 Unable to Log On 52 Unable to Log On Using OS Signons and Microsoft IIS Server 54 Cannot Find a Component or Information 54 Cannot Find Samples Folder or Files 54 Unable to Find a PDF Report 54 Don't Know What Directory Server Ports Are Being Used 55 Data Store Does Not Exist 55 Cannot Open a Component or Information 56 PowerPlay Server Not Available 56 Cannot Open Model When Publishing to Upfront 57 No Access to Database 58 Unable to Use an Architect Model Stored on a Shared Drive 58 Cannot Connect to a Component 58 Unable to Connect to Upfront Server 58 Database Connection is Invalid 60 Cannot Access Cognos Query From a Browser on a Macintosh Computer 60 Cannot Connect to Servers, Nothing Is Responding, and Similar Observations After Installing On UNIX 61 Configuration Manager Apply Error With Access Manager - Runtime 61 Cannot Start or Stop a Component 62 Unable to Open Requested Application When Starting Upfront 62 Cannot Start and Stop Ticket Server Using Configuration Manager 62 OLE Initialization Failed 62 PowerPlay Enterprise Server Not Available 62 Unable to Start Upfront 63 Unable To Start Ticket Server 63 Request to Run PowerPlay Enterprise Server Failed 64 Unable to Start Transformer 64 Ticket Server Not Configured or Not Available When Using Impromptu Web Reports 64 Unsatisfied Link Error When Starting NoticeCast Dispatcher on AIX 65 NoticeCast Data Store Will Not Start When Connecting to a Data Store Within a SQL Server Database 65 NoticeCast Windows Client Does Not Run 65 Unable to Start NoticeCast Server on UNIX 66 NoticeCast Server Fails to Start 66 NoticeCast Server/Dispatcher Does Not Start After Installation of Another Cognos Product 66 Host Refused Connection Starting Configuration Manager in UNIX 66 Noticecast Data Store Does Not Start Automatically on Windows NT/2000 Computers 67
Cannot Create, Publish, or Display Information 68 Cannot Open a File 68 Database Connection Dropped When Publishing 69 Unable to Publish to Upfront 70 Message Tunnel Failure While Publishing Report Set 70 Multi-Page Report Does Not Display Properly 70 PDF Report Opens in New Window 70 Unable to Publish Reports to Another Computer 71 Running Report Does Not Render to Browser 71 PDF Created on Server 72 Report Elements Are Not Active 72 Unable to View Impromptu Web Reports 72 Database Create Error 72 PowerPlay Enterprise Server Administration Cannot Publish to Upfront 73 No Response When Requesting a Report Using a Web Browser 73 Unable to Use ObjectStore as an Impromptu Web Reports Data Store When Installed on a Different Computer 73 Browser Reports 'Page Not Found' When Attempting to Run Queries in Cognos Query 74 Cannot Access an Architect Model Stored on a Shared Network Drive 74 Data Source Cannot be Accessed Error With NoticeCast Save 74 Sample PowerPrompts Fail on UNIX 74 ObjectStore Error Using Impromptu Web Reports on UNIX 76 Database Create Error With Impromptu Web Reports 76 Database Not Created or Cannot Be Accessed Error With Impromptu Web Reports 77 Cannot Run PowerPrompts Samples With UNIX Sample Database 78 PowerPrompt Samples Do not Work With Sybase Sample Database 78 Other Authentication Problems 79 Access Manager Service Failure 79 Unable to Create and Authenticate an Architect Model 80 Starting Upfront Server Administration Returns an Authentication or Access Privileges Error 80 Users Drilling Through From Impromptu Web Reports to Cognos Query in a Distributed Environment Must Logon Again 81 Access Denied Message Trying to Connect to PowerPlay Enterprise Server After Changing My LDAP Server/Namespace 81 Repeated Requests to Log On 81
General Runtime or Installation Problems 82 Ticket Server Not Responding 82 Asian Fonts Do Not Display Correctly in PowerPlay 82 PowerPlay Request Failures 82 Multiple Request Managers Running on Server 83 Reference By Symbolic Link Does Not Exist 83 Apply Failure When Installing and Configuring Netscape Directory Server From the Cognos Install Menu 83 Runtime Parameters Not Saved in Environment Script File 84 Netscape Directory Server Availability Problems 84 Display Problems When Using AIX With Exceed 84 File Transfer Fails in UNIX 84 Cannot Execute Commands in the Documentation or Commands Are Not Working as Expected (UNIX) 85 Error Message When Configuring Windows 2000 Active Directory 85 Menu Shortcuts (Alt+key) Do Not Work In Administration Program (UNIX) 85 Problem Identifying the Namespace When Logging Into Upfront 85 Cannot Establish Connection to NoticeCast Data Store 86 JDBC Driver Not Included in Class Path After Default Configuration 87 Alerts Button on PowerPlay Web ToolBar is Disabled 87 UNIX File Transfer May Not Function Properly 87 Display Problems When Using HPTerm on UNIX 88 Configuration Manager Cannot Write Properties to Registry in Windows 2000 88 Failure Transferring or Installing a File in UNIX 88 Unable to Run the Setup Program xwsetup on UNIX Installation - Permission Denied 89 ObjectStore Server is Unavailable or Not Configured Properly 89 Index 91
Welcome
What Is in This Document
The Installation Testing and Samples Setup Guide contains procedures to help you use sample data to test your installation prepare for product tutorials by setting up samples troubleshoot installation and configuration problems for all Cognos Series 7 products, including Cognos Alerts/Notification This guide does not contain installation testing information for Cognos Series 7 Alerts/Notification. For installation testing information for Cognos Alerts/Notification, see the installation guide. This guide does not contain installation instructions for Cognos Series 7 products. For installation instructions refer to the installation guide for your product.
Other Information
Our documentation includes user guides, tutorial guides, reference books, and other pieces to meet the needs of our varied audience. All information is available in online help. Online help is available from the Help button in a Web browser, or the Help menu and Help button in Windows products. The information in each online help system is available in online book format (PDF). However, the information from a given help system may be divided into more than one online book. Use online books when you want a printed version of a document or when you want to search the whole document. You can print selected pages, a section, or the whole book. Cognos grants you a non-exclusive, non-transferable license to use, copy, and reproduce the copyright materials, in printed or electronic format, solely for the purpose of providing internal training on, operating, and maintaining the Cognos software. In Windows products, online books are available from the Windows Start menu (Cognos) and from the product Help menu (Books for Printing). In a Web browser, online books may be available from the Welcome section of the help system, or from within the Cognos Web portal (Upfront). All online books are available on the Cognos documentation CD. You can also read the product readme files and the installation guides directly from the Cognos product CDs. Only the installation guides are available as printed documents. The following documents contain related information, and may be referred to in this document. Topic installing Cognos Series 7 products Location installation guides printed book and online book (PDF) creating a sample Architect model
Welcome
Location
Discovering Cognos Query online book (PDF) and HTML-based help Discovering Transformer online book (PDF) Discovering PowerPlay online book (PDF) Discovering Impromptu online book (PDF)
Cognos Visualizer Tutorial online book (PDF) and Windows help
creating sample databases on UNIX The Cognos support Website: using Oracle 8.0 or higher, DB2 7.1, or http://support.cognos.com/supported/suppor Sybase 11.9.2 or higher t/index.html
Questions or Comments?
For the fastest response to questions about using Cognos Series 7 products, contact customer support. For information about customer support locations and programs, see Cognos on the Web on the Help menu or visit the Cognos support site (http://support.cognos.com).
8. Ensure that the Oracle server information in the tnsnames.ora file is the same on your Windows computer and your UNIX computer. The following is an example of the Oracle server information in the tnsnames.ora file:
ORASOL80.WORLD = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = helios)(PORT = 1521)) (CONNECT_DATA = (SID = ORASOL80)) )
Generating Sample Databases Using Sybase 11.9.2 or Higher Steps to Transfer the Files and Create Databases
1. Ensure that the SQL scripts for creating sample data sources are installed on your computer. To verify whether the scripts are installed, navigate to the cer2_location/samples/db/sybase directory. If the directory exists and contains gosales, gosalesdw, govendors, and marketresearch, then the samples are installed. If the samples are not installed, perform a custom installation to install them. 2. Create a Sybase database for each of the four sample data sources. Name the databases gosales, govendors, gomarket, and gosalesdw. Each database requires 10 MB of space. The databases will not expand.
Chapter 1: Setting Up Samples 3. Create a user for each database and grant each new user access to the corresponding database, with create table privileges. Name the new users gosales, govendors, gomarket, and gosalesdw. NOTE: Optionally, you can create a single user and grant the user access to all four of the databases. 4. If you installed IWR for UNIX, you can test your installation by publishing samples contained in the file IWRSybasesamples.zip. This file is located on the Cognos Support Web site. Download the file to cer2_location/samples/Sybase and then unzip it.
Chapter 1: Setting Up Samples 6. Add the Sybase library location to an existing library search path, or create a new library search path variable. To add the Sybase libraries location to an existing library search path variable, for Solaris, the following is an example of what to type: LD_LIBRARY_PATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBAS E_OCS/lib:$LD_LIBRARY_PATH ; export LD_LIBRARY_PATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation. for HP-UX, the following is an example of what to type: SHLIB_PATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBASE_OCS/ lib:$SHLIB_PATH ; export SHLIB_PATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation.
for IBM AIX, the following is an example of what to type: LIBPATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBASE_OCS/lib:$ LIBPATH ; export LIBPATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation. If the library search path variable does not already exist, for Solaris, the following is an example of what to type: LD_LIBRARY_PATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBAS E_OCS/lib ; export LD_LIBRARY_PATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation. for HP-UX, the following is an example of what to type: SHLIB_PATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBASE_OCS/ lib ; export SHLIB_PATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation. for AIX, the following is an example of what to type: LIBPATH=/disk1/sybase/12.0.0/$SYBASE_ASE/lib:$SYBASE/$SYBASE_OCS/lib ; export LIBPATH In the preceding example, replace /disk1/sybase/12.0.0 with the correct location for your Sybase installation.
7. Create the DSQUERY environment variable. The following is an example of the command you type to create the DSQUERY variable: DSQUERY=SASSOL12 8. Export the environment variables you created. The following is an example of the command you type to export the variables: export SYBASE SYBASE_ASE SYBASE_OCS SYBASE_FTS DSQUERY PATH TERM 9. Type the following command to verify each of the variables you created: echo $variable where variable is the name of one of the variables you created.
To correct the error, change -D to -d (lowercase). If you did not use the recommended user names, user passwords, and database names when you created the databases, you must modify each of the scripts to reflect the correct values. In the preceding example, replace username with the correct username for the database. Replace userpassword with the correct user password, and replace databasename with the name of the database. 2. Run the following batch files: gosales.bat govendors.bat gomarket.bat gosalesdw.bat
3. Ensure that the server information in the SQL.ini file on your Windows computer matches the server information in the interfaces file on your UNIX computer. The following is an example of server information from the SQL.ini file:
[SASSOL12] master=TCP,helios,4115 query=TCP,helios,4115
Generating Sample Databases Using DB2 7.1 Steps to Transfer the Files and Create Databases
1. Ensure that the SQL scripts for creating sample data sources are installed on your computer. To verify whether the scripts are installed, navigate to the cer2_location/samples/db/DB2 directory. If the directory exists and contains gosales, gosalesdw, govendors, and marketresearch, then the samples are installed. If the samples are not installed, perform a custom installation to install them. 2. Create a database for each of the four sample data sources. Name the databases gosales, govendor, gomarket, and gosalesd. Each database requires 10 MB of space. The databases will not expand. 3. Create a user for each database and grant each new user access to the corresponding database, with create table privileges. Name the new users gosales, govendors, gomarket, and gosalesdw. NOTE: Optionally, you can create a single user and grant the user access to all four of the databases. Ensure that your user account has permissions for each of the four databases. 4. If you installed IWR for UNIX, you can test your installation by publishing samples contained in the file IWRDb2samples.zip. This file is located on the Cognos Support Web site. Download the file to cer2_location/samples/DB2 and then unzip it.
for IBM AIX, the following is an example of what to type: LIBPATH=/fisher1/home/db2fis71/sqllib/lib:$LIBPATH ; export LIBPATH In the preceding example, replace /fisher1/home/db2fis71/sqllib with the correct location for your DB2 installation. If the library search path variable does not already exist, for Solaris, the following is an example of what to type: LD_LIBRARY_PATH=/fisher1/home/db2fis71/sqllib/lib ; export LD_LIBRARY_PATH In the preceding example, replace /fisher1/home/db2fis71/sqllib with the correct location for your DB2 installation. for HP-UX, the following is an example of what to type: SHLIB_PATH=/fisher1/home/db2fis71/sqllib/lib ; export SHLIB_PATH In the preceding example, replace /fisher1/home/db2fis71/sqllib with the correct location for your DB2 installation. for AIX, the following is an example of what to type: LIBPATH=/fisher1/home/db2fis71/sqllib/lib ; export LIBPATH In the preceding example, replace /fisher1/home/db2fis71/sqllib with the correct location for your DB2 installation.
6. Export the environment variables you created. The following is an example of the command you type to export the variables: export DB2DIR DB2INSTANCE PATH INSTHOME 7. Type the following command to verify each of the variables you created: echo $variable where variable is the name of one of the variables you created.
Steps to Synchronize the DB2 Server and Client Using Bind Commands
1. In the DB2 utility, connect to the target database as a user with database administrator privileges. 2. Navigate to the bnd directory. The following is an example of the path to the bnd directory for a computer named fisher: /fisher/home/db2fis61/sqllib/bnd 3. Type the following commands: bind @db2ubind.lst BLOCKING ALL SQLERROR CONTINUE GRANT PUBLIC bind @db2cli.lst BLOCKING ALL SQLERROR CONTINUE GRANT PUBLIC
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click Security. Access Manager - Administration opens. If you have not created and saved a connection to a directory server, see the installation guide for your product. 2. In the left pane, expand Directory Servers and the directory server name. 3. Double-click the Default namespace. 4. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. 5. Select the Data Sources folder and from the Action menu, click Add Database. The Database Properties dialog box appears. 6. On the General tab, in the Name box, type GOSALES 7. Select the This Database Requires a Signon check box. 8. Click the Connection tab. 9. In the Database Type drop-down box, select the database type for the program you used to create the databases, for example, Oracle. 10. Click Edit. The Database Definition dialog box appears. 11. Perform the steps that correspond to the database software you used to generate the sample databases on UNIX. Installation Testing and Samples Setup Guide 15
12. Click OK to close the property sheet. 13. Repeat steps 5 to 12 to add the GOVENDORS, MARKETRESEARCH, and GOSALESDW databases. 14. If you installed Cognos Query, stop and then start the Cognos Query server processes so that Cognos Query can communicate with the sample databases. You can use Configuration Manager to do this, or you can do it manually from the bin directory. To do it manually from cer2_location/bin, type stop_cqsvrmgr and press Enter to stop the Cognos Query server. Type start_cqsvrmgr and press Enter to start the Cognos Query server.
6. To verify that Impromptu can connect to the remote database, click Test. 7. Type the database login and password, and then click OK. If Impromptu cannot connect to the database, a dialog box appears describing the error. 8. Repeat steps 1 to 7 for GOVENDORS, GOSALESDW, and MARKETRESEARCH databases.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Impromptu Administrator. 2. From the Catalog menu, click Open. The Open Catalog dialog box appears. 3. Browse to cer2_location/samples/iwr_unix/reports. 4. Select GOSales.cat and click Open. If the Cognos Common Logon: default window appears, type your user ID and password for Cognos products and click Log On. 5. In the Catalog logon for GOSALES.CAT dialog box, select Creator in the User class box, clear the Connect to database check box and click OK. 6. From the Catalog menu, click Tables. The Tables dialog box appears. 7. From the Database drop-down list, select the logical name of the GOSALES database, for example, GOSALES. The Catalog logon for GOSALES.CAT dialog box appears. 8. In the User ID and Password boxes, type the database signon created by the database administrator for the database. 9. In the Catalog tables dialog box, select the second level in the database hierarchy and click Rename. The Rename Catalog Component window appears. 10. Type the database name that the database administrator created that stores the samples schema, and click OK. The name that you type must match one of the names that appears in the Database tables dialog box. 11. From the Catalog tables list, select the top level of the database hierarchy, and click Verify. None of the tables should be labelled with a red X. 12. To close the Tables dialog box, click OK. Proceed to "Testing Cognos Reporting" (p. 31) to test your Cognos Reporting installation and set up the samples.
Chapter 3: Testing Impromptu 3. Click Test. The Attach to Database dialog box appears. 4. Type a valid user ID and password to access the database and click OK. A message tells you that the database attached successfully. Click OK. 5. In the Database Definition dialog box, click OK. 6. In the Database Properties dialog box, click OK.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Impromptu Administrator. 2. If the Welcome dialog box appears, click Close. 3. From the Catalog menu, click Open. The Open Catalog dialog box shows the default location where the sample catalogs are installed: cer2_location\samples\Impromptu\reports 4. Double-click GREAT OUTDOORS SALES DATA.CAT. 5. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. The Catalog Logon dialog box for Great Outdoors appears. 6. In the User Class box, select Creator and then click OK. The catalog opens. A message in the status bar reads, "Sales data for The Great Outdoors Co.". 7. On the Catalog menu, click Folders to view the list of folders in the catalog. You can expand a folder to view the columns it contains. 8. Click Cancel and then close Impromptu Administrator.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Impromptu. The Welcome dialog box appears. 2. Click Open an Existing Report. The Open dialog box appears. 3. Double-click Global Sales.imr. By default, Global Sales.imr is installed at cer2_location\samples\Impromptu\Reports. 4. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. The Catalog Logon dialog box appears. 5. From the User Class list, click User, leave the Password box blank, and click OK. This is the initial user class you use to log on to the Great Outdoors Sales Data catalog, provided with Impromptu samples. 6. When the Global Sales report opens in Impromptu, ensure that you can see the data.
Steps
1. On your UNIX computer, use PowerPlay Transformer (rsserver) to create a cube (.mdc) For information about how to create a cube, see the Transformer for UNIX Guide. 2. From your UNIX computer, use binary mode to FTP the cube (.mdc) to your Windows computer. 3. On your Windows computer, from the Start menu, click Programs, Cognos EP Series 7, Cognos PowerPlay. 4. Browse to select the cube (.mdc) you created, and click Open.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Access Manager Configuration Wizard. The Access Manager - Configuration Wizard dialog box appears. 2. Select Custom, and click Next. 3. Select the Local Authentication Export file (LAE) check box and click Next. 4. Browse to cer2location\samples\accman, and select GOsecurity.lae. 5. Click Open, and then click Next. 6. Select GOnamespace, and click Next. 7. Select Local Authentication Export file (LAE) as your default authentication source, and click Next. 8. Select the Accept Settings check box, and click Finish. The GOsecurity.lae file is now your default authentication source.
Use Transformer to Open a Model that was Created Using an Architect Data Source
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, PowerPlay Transformer. 2. From the File menu, select Open. The Open dialog box appears. 3. Browse to cer2_location\samples\PowerPlay\Cubes and Reports, select GOmodel.mdl, and then click Open. 4. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. 5. In the User Class dialog box, select Creator and click OK. The GOmodel model opens. 6. If you plan to use a directory server or a different .lae file as your authentication source, use the Access Manager Configuration Wizard to change your default authentication source.
On UNIX - From a UNIX emulator terminal, navigate to the directory where PowerPlay Enterprise Server is installed. Change directory to Cognos\cer2\bin. Type ./ppsrvadm.sh to launch the administration tool. The Connect to Server dialog box appears. 2. Ensure that the Server name is the name of the computer where PowerPlay Enterprise Server is installed, and click OK. The PowerPlay Enterprise Server can be on Windows or UNIX. 3. If the PowerPlay Enterprise - Server Administration dialog box informs you that the server is not secured, click Yes.
Chapter 5: Testing Cognos OLAP 4. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. 5. If the Set Security dialog box appears, click OK. The Item list shows sample cubes and reports. 6. If Upfront is installed: In the Item list, click Great Outdoors, and then from the Tools menu click Publish to Upfront. A message appears stating that the cube was successfully published to Upfront. Click OK. 7. If Upfront is not installed: In the Item list, click Great Outdoors, and then from the Tools menu click Open with browser. The cube opens in your Web browser. 8. Close PowerPlay Enterprise - Server Administration. 9. Open a Web browser and type the following URL to access Upfront: http://server_name/Cognos If you didnt use the default Web alias values, replace Cognos with the selected alias value. 10. If the Cognos Access Manager Logon page appears, type the default user ID Administrator, leave the password box blank, and click Log On. 11. In the NewsIndex, click Great Outdoors. The Great Outdoors sample cube opens. You have successfully published a sample cube to Upfront. 12. Close your Web browser.
Test the Connection Between PowerPlay for Windows and the PowerPlay Enterprise Server
To test the connection between PowerPlay for Windows and the PowerPlay Enterprise Server, you start PowerPlay for Windows and open a remote cube on the PowerPlay Enterprise Server.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos PowerPlay. 2. Click Open an existing report. The Choose a Report dialog box appears. 3. In the Files of type box, select PowerPlay Cubes (*.mdc). 4. In the Access box, select Remote. The Choose a Remote Cube dialog box appears. 5. Beside the Connection drop down list box, click Connections. The Connections dialog box appears. 6. Click Add. 7. In the Connection box, type a name for the connection. 8. In the Server box, type the name of the computer where PowerPlay Enterprise Server is installed, and then click OK. In a distributed environment, use the name of the computer where the PowerPlay Enterprise Server Dispatcher is running. 9. In the Connections dialog box, click OK. 10. In the Choose a Remote Cube dialog box, click Sample Cube, and then click Open. PowerPlay opens the sample cube. 11. Close PowerPlay. If prompted to save changes, click No.
Test Transformer
To test Transformer, you open a sample model.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, PowerPlay Transformer. 2. From the File menu, click Open. The Open dialog box appears. 3. Browse to cer2_location\samples\PowerPlay\Cubes and Reports. Click GO Market Research.mdl, and then click Open. The GO Market Research model opens. 4. Close PowerPlay Transformer.
Steps to Open a Report in Upfront and Change the Run Options to Run it in Windows
1. Open a Web browser and type the following URL to access Upfront: http://server_name/Cognos If you didnt use the default Web alias values, replace Cognos with the selected alias value.
Chapter 5: Testing Cognos OLAP 2. If the Cognos Access Manager Logon page appears, type the default user ID Administrator, leave the password box blank, and click Log On. 3. Observe that the NewsIndex contains the Print Settings report, which you published in the previous procedure. Under the Print Settings report, click Actions. 4. Under Run report in Web Viewer with saved prompts, click Other run options. 5. Select Run report in Windows, and click OK. 6. If you do not have Microsoft Virtual Machine installed on your computer, you will be prompted to install and run it. Microsoft Virtual Machine is created by Microsoft and distributed by Cognos. The sample report opens in PowerPlay. 7. Close PowerPlay and your Web browser. 8. If prompted to save as an Upfront NewsItem, click OK.
Chapter 6: Testing Cognos Reporting 3. If there are no directory servers listed, you must open the .csa file that you created when you followed the installation guide steps for testing your installation. From the File menu, click Open. Browse to the .csa file that you created, then click Open. Expand Directory Servers. If you did not create a .csa file, you must add a connection to your directory server. For more information about how to add a connection, see the installation guide or the Access Manager Administration Guide. 4. Expand the target directory server. 5. Expand the target namespace. The default target namespace is default. 6. If you are prompted to log on to the target namespace, enter a user ID and password, and then click Log On. The default User ID is Administrator, with no password. 7. Right-click Data Sources, and then click Add Database. The Database Properties dialog box appears. 8. On the General tab, in the Name box, type the logical database name, Market Research, and then clear the This database requires a signon check box. 9. On the Connection tab, from the Database Type list, select ODBC, and then click Edit. The Database Definition - ODBC dialog box appears. 10. In the ODBC Data Source list, select GOMRcer2. 11. Clear the User ID and Password check boxes. 12. Click Test to test the connection. 13. In the Database Definition - ODBC dialog box, click OK. 14. In the Database Properties dialog box, click OK. 15. Repeat steps 7 to 14 to add the following data sources: Logical Database Name instead of Market Research GO Sales GO Vendors GO Sales DW ODBC Data Source instead of GOMRcer2 GOScer2 GOVcer2 GODWcer2
Chapter 6: Testing Cognos Reporting 6. Right click the Data Sources folder and click Add Database. 7. In the Database Properties dialog box, type GOS in the Name box. 8. Click the Connection tab. 9. In the Database Type box, select the appropriate database, for example Sybase Adaptive Server, Oracle or DB2. 10. Define and attach the database. Use the set of steps that corresponds to the software that you used to create the sample databases:
Chapter 6: Testing Cognos Reporting 3. Click the Memberships tab. 4. If the Root User Class check box is clear, select it. The user must have root user access privileges. 5. In the User Properties dialog box, click the Access tab. 6. Select the check box beside the GOS data source and then click OK. Leave Access Manager open for the next procedure.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click Reports. 2. Type the default user ID Administrator and leave the password blank. Ensure that the Server box shows the name of the Impromptu Web Reports server, and then click Connect. In the Queues pane, you can observe the status of publishing request queues. 3. In the left pane, expand Report Servers and click the name of your Impromptu Web Reports server. 4. You can disable and enable the server from the Actions menu. 5. Close Impromptu Web Server Administration. 34 Series 7 for Windows and UNIX
In the right pane, click the Status tab. Repeat this step until the message in the right pane tells you that report set publishing has been completed successfully. 14. When publishing is finished, close Impromptu Web Reports Administration. 15. In your Web browser, open the Great Outdoors Newsbox you created and observe that it now contains the sample Impromptu Web Reports. You can open and view the sample reports. 16. Close your Web browser. Installation Testing and Samples Setup Guide 35
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Impromptu Administrator. 2. If the Welcome dialog box appears, click Close. 3. From the Catalog menu, click Open. The Open Catalog dialog box shows the default location where the sample catalogs are installed: cer2_location\samples\Impromptu\reports 4. Double-click GREAT OUTDOORS SALES DATA.CAT. 5. If the Cognos Common Logon dialog box appears, type the default user ID Administrator, leave the password box blank, and click Log On. The Catalog Logon dialog box for Great Outdoors appears. 6. In the User Class box, select Creator and then click OK. The catalog opens. A message in the status bar reads, "Sales data for The Great Outdoors Co." 7. On the Catalog menu, click Folders to view the list of folders in the catalog. You can expand a folder to view the columns it contains. 8. Click Cancel and then close Impromptu Administrator.
Test Architect
To test the installation of Architect, open a sample Architect model and export it to an Impromptu catalog.
Steps
1. If the Access Manager yellow key icon is visible in the system tray, right-click the icon and click Log Out. 2. From the Start menu, click Programs, Cognos EP Series 7, Tools, Architect. The Cognos Common Logon dialog box appears. 3. In the User ID and Password boxes, type samples, and click Log On. The Cognos Architect Welcome dialog box appears. 4. Click Open an Existing Model. The Open Model dialog box appears. 5. Click the Existing tab, and then double-click More Models. 6. Select a sample model to open. On Windows - browse to cer2_location\samples\architect, select Architect Tutorial3.cem, and then click Open.
On UNIX - select the Sales_and_Marketing.cem model that you created when you prepared the sample data sources for UNIX, and then click Open. For more information, see "Preparing Samples for UNIX" (p. 9). The model opens. 7. At the bottom of the Model Explorer pane, click the Package tab. 8. In the left pane, click the package named Sales Staff and on the File menu, click Export to Impromptu. 9. Architect asks you whether you want to run Verify Model. Click No. The Save As dialog box appears.
Chapter 6: Testing Cognos Reporting 10. Choose a location where you want to save the catalog, then type a name for the catalog and click Save. Architect saves the catalog. 11. Close Architect. 12. You can now return to Impromptu and create a report based on the catalog you exported from Architect.
Chapter 7: Testing Cognos Query 4. Expand the target directory server. 5. Expand the target namespace. The default target namespace is default. 6. If you are prompted to log on to the target namespace, enter a user ID and password, and then click Log On. The default User ID is Administrator, with no password. 7. Right-click Data Sources, and then click Add Database. The Database Properties dialog box appears. 8. On the General tab, in the Name box, type the logical database name, Market Research, and then clear the This database requires a signon check box. 9. On the Connection tab, from the Database Type list, select ODBC, and then click Edit. The Database Definition - ODBC dialog box appears. 10. In the ODBC Data Source list, select GOMRcer2. 11. Clear the User ID and Password check boxes. 12. Click Test to test the connection. 13. In the Database Definition - ODBC dialog box, click OK. 14. In the Database Properties dialog box, click OK. Repeat steps 7 to 14 to add the following data sources: Logical Database Name instead of Market Research GO Sales GO Vendors GO Sales DW ODBC Data Source instead of GOMRcer2 GOScer2 GOVcer2 GODWcer2
On UNIX - Select the Sales_and_Marketing.cem model that you created when you prepared the sample data sources for UNIX, and then click Open. For more information, see "Preparing Samples for UNIX" (p. 9). The model opens. 7. At the bottom of the Model Explorer pane, click the Package tab. 8. In the Model Explorer pane, right-click the Sales package and then click Publish to Upfront. 9. Architect asks you whether you want to run Verify Model. Click No. The Publish to Upfront wizard appears. 10. If the Publish to Upfront wizard welcome dialog box appears, click Next. 11. The wizard shows the Upfront Server host and the Cognos Query Data Store host. Click Next. 12. Select Publish package as a QueryWizard NewsItem and type New Query Wizard Great Outdoors in the text box. 13. Click Next. 14. In the Available NewsBoxes list, click the Great Outdoors NewsBox you created, and click Next. 15. Click Finish. 16. A message appears stating that your package has been published successfully. Click OK. 17. Close Architect. A message asks you if you want to continue. Click Yes.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Visualizer. 2. Click Open an existing visualization. 3. Browse to cer2_location\samples\Viz. 4. Click Dashboard.viz, and then click Open. The visualization opens. 5. Close Cognos Visualizer. By opening a sample visualization, you confirmed that the Cognos Visualizer User installation was successful.
Steps
1. To start Cognos Visualizer Server Administration, from the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. 2. Click Visualizations. The Visualization Server Logon dialog box appears. 3. In the Visualization Server box, verify or type the name of your Cognos Visualizer server (your computer name is the default), and click OK. 4. If you are prompted to secure the server, click Yes. 5. If prompted, log on to the Cognos Common Logon. Note: To use the default user profile, enter administrator as the user ID and leave the password box empty. 6. In the Set Security dialog box, select user classes to set access privileges, and then click OK. The server appears in the Visualization Servers list.
Steps
1. In Cognos Visualizer Administration, click File, Properties, Visualization Server. 2. On the Visualization Settings tab, select Show client install link on the Table of Contents and Error Page. 3. Click OK. A link, Install Cognos Visualizer Web Edition Client, is added to the Table of Contents and error page.
Steps
1. In Cognos Visualizer Server Administration, click File, Add Visualization. 2. In the Name box on the Source tab, type Great Outdoors. Note: The text in the Name box appears as the visualization name in Cognos Visualizer Administration. 3. In the Description box, type Great Outdoors. Note: The text in the Description box appears as the visualization name in the Table of Contents, and as the default entry name when you publish the visualization to Upfront. 4. Click Browse. 5. Locate the sample visualization Dashboard.viz, and then click OK. By default, samples are installed to \Program Files\Cognos\cer2\samples\viz 6. On the Upfront tab, select Enable publish to Upfront. 7. Click OK. You are now ready to test the Cognos Visualizer Web environment.
Steps
1. In Cognos Visualizer Server Administration, click Tools, Make Table of Contents. The Table of Contents appears in a browser. The Table of Contents includes a link to the Great Outdoors visualization, and a link to install the Web client. 46 Series 7 for Windows and UNIX
Chapter 9: Testing Cognos Visualizer Web Edition 2. Click Install Cognos Visualizer Web Edition Client, and then follow the instructions until the Cognos Visualizer Web Edition autorun menu appears. 3. Click Install Cognos Visualizer Web Client, and then follow the instructions to install the required files. Note: If you do not have the required version of the Java plug-in, you are prompted to install the required files before you install the Cognos Visualizer Web Client. 4. When the installation is complete, close the Cognos Visualizer Web Client autorun menu. 5. From the Table of Contents, click Great Outdoors. Note: If you started a new browser session, enter the address of the Table of Contents. The default address is http://computer_name/cognos/cgi-bin/vizcgi.exe Cognos Visualizer Web Edition starts and the Great Outdoors visualization appears.
If you do not find your problem within a specific category, try another similar category. Some problems may not be in the category you expect because some categories are similar. For example, a problem that you might expect to find in the Cannot Connect to a Component category may be in the Cannot Start or Stop a Component category.
Troubleshooting Resources
Configuration Manager
You can use Configuration Manager to diagnose and fix problems related to the configuration of your components. For more information about using Configuration Manager, see the Configuration Manager User Guide or the Configuration Manager online help.
Log Files
The following log files contain information, which can help you fix installation and configuration problems for Cognos Series 7 products: The transfer log file is a record of the activities that the installation wizard performed while transferring files. The transfer log file is located in the cer2_location\instlog folder on Windows, or in the cer2_location/instlog folder on UNIX. The file name identifies the product name, version, and build number, and includes a time stamp. The following is an example of the filename format: tl-PP-7-0-517-0-20011104_0942.txt The transfer summary-error log is a record of what components were installed, disk space information, the selections you made in the transfer dialogs, and any errors the installation wizard encountered while transferring components. The transfer summary-error log is located in the cer2_location\instlog folder on Windows, or in the cer2_location/instlog folder on UNIX. The filename identifies the product name, version, and build number, and includes a time stamp. The following is an example of the filename format: tl-PP-7-0-208-0-20011106_1122_summary-error.txt The configuration activity report is a record of all activities that Configuration Manager performs. A configuration activity report file is created for each configuration session. The report is located in the cer2_location\instlog folder on Windows, or in the cer2_location/instlog folder on UNIX. The filename includes a time stamp. The following is an example of the filename format: cfa-20011105_1652.txt The configuration error report is a record of any warnings and errors the installation wizard encountered during configuration. The report is in the cer2_location\instlog folder on Windows, or in the cer2_location/instlog folder on UNIX. The file name includes a time stamp. The following is an example of the filename format: cfe-20011106_1122.txt The component list file is a record of all Cognos components installed on your computer. Each entry in the file consists of the component name and its build number. The component list file is called cmplst.txt and is located in the cer2_location folder. The configuration specification file (.ccs) is a complete record of the Cognos Series 7 configuration on your computer. You can use Configuration Manager to save your configuration as a .ccs file and then revert back to that configuration later. You can also forward your .ccs file to your support personnel or to Cognos Support to help diagnose configuration problems.
General Problems
This section provides solutions for the following general problems: Configuration Values Not Applied Services Not Running Port Numbers Do Not Match Failure to Change Default Values Lack of Connectivity Between Components Multiple Versions of the Server Configuration File
Cannot Log On
Ticket Server is Not Configured or Not Available
You may receive an error message telling you that the Ticket Server is not configured or not available. This problem can occur if the configuration values for the Ticket Server are incorrect, or if the Ticket Server is not running.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Expand Services, Access Manager - Ticket Server, and select General. Installation Testing and Samples Setup Guide 51
Chapter 10: Troubleshooting 3. Verify that the configuration values for the Ticket Server are correct and update them if necessary. Note: The default port for the Cognos Series 7 Ticket Server is 9010. Previous versions used port 999 by default. 4. Perform an Apply and a Start on Access Manager - Ticket Server. 5. Expand Services, Access Manager - Directory Server, and select General. 6. Verify that the Ticket Server port number listed in Access Manager - Ticket Server and the Ticket Server port number listed in Access Manager - Directory Server are the same. 7. Verify that the Ticket Server Computer listed in Access Manager - Directory Server is the name of the computer where the Ticket Server is installed. 8. Perform an Apply and a Start on Access Manager - Directory Server.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Expand Services, Access Manager - Ticket Server, and select General. 3. Verify that the configuration values for the Ticket Server are correct and update them if necessary. 4. Perform an Apply and a Start on Access Manager - Ticket Server.
Unable to Log On
You may receive an error message when you try to log on to one of the following: Impromptu Web Reports - Report Administrator Impromptu Web Reports - Server Administrator Architect PowerPlay Transformer PowerPlay Enterprise - Server Administration The error message tells you that a network failure occurred while communicating with a server and that there was an error encountered sending parameters to the server. This problem could be caused by one of the following: "Configuration values not applied or service not running" (p. 52) "Incorrect Port Number Specified For the Impromptu Web Reports Server" (p. 53) "Ticket Server is Not Running" (p. 53) "Directory Server is Not Running" (p. 53) "Base Distinguished Name Incorrectly Specified" (p. 53)
Solution
Use Configuration Manager to perform an Apply and then a Start on the server.
Incorrect Port Number Specified For the Impromptu Web Reports Server
When you try to log on to Impromptu Web Reports - Report Administration or Impromptu Web Reports - Server Administration, the logon fails if the port number specified in the Connect dialog box is incorrect. Note that the port number may not be visible in the Connect dialog box.
Solution
Determine the correct port number for Impromptu Web Reports server and use Configuration Manager to verify that the port number is specified correctly. Then update the port number in the Connect dialog box.
Steps
1. Determine the correct port number for accessing the Impromptu Web Reports server. The default is 8020. 2. Use Configuration Manager to verify that the Impromptu Web Reports server port number is correct and change it if necessary. To view the port number in Configuration Manager, expand Cognos Impromptu Web Reports, Common, and click Server. 3. In Configuration Manager, perform an Apply and a Start on the server. 4. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click Reports or Report Publishing. The Connect dialog box appears. 5. Type the correct server name and port number in the Server box, in the following format: server name:port number 6. Type your User ID and Password in the appropriate boxes and click Connect.
Solution
Use the Services tool in Control Panel to verify that Cognos Ticket Server has the Status set to Started, and the Startup set to Automatic.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click Security. 2. Expand Directory Servers, right-click on your Directory Server, and click Properties. The Directory Server Properties dialog box appears. 3. On the General tab, click Test.
Chapter 10: Troubleshooting 4. If a message appears, telling you that the Directory Server is not responding, then the host name or the port number specified are not correct. Correct these values and click Test again. 5. If an error message appears, telling you that the Base DN you have entered is wrong, type the correct the Base DN and click Test again.
Solution
1. From the Start menu, click Programs, Windows NT 4.0 Option Pack, Microsoft Personal Web Server, Internet Service Manager. The Microsoft Management Console dialog box appears. 2. In the left portion of the window, expand Internet Information Server and components below it until you see Default Web Site. 3. Select Default Web Site and from the Action menu, select Properties. The Default Web Site Properties dialog box appears. 4. Click the Directory Security tab. 5. In Anonymous Access and Authorization Control, click Edit. 6. Clear the Allow Anonymous Access check box and click OK. 7. Close the Default Web Site Properties dialog box and the Microsoft Management Console dialog box.
Solution Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Perform an Apply on Samples Database Information.
Solution
Modify the path for the ObjectStore location so that it is fully qualified. An example path for Windows is as follows: server.cognos.com:F:\Program_Files\Cognos\Cer2\Database\iwr70.db An example path for UNIX is as follows: server.cognos.com:/home/user/cognos/cer2/database/iwr70
Solution
Use the iwcreatedb program to create the data store files.
2. Use Configuration Manager to stop the Cognos IWR Service Manager service and then to stop the Cognos Communication service. Note: In the Configuration Manager hierarchy, the Cognos IWR Service Manager is called Server, and is located below Cognos Impromptu Web Reports. 3. Do one of the following: In Windows, open a command prompt window and go to <installation location>/Program Files/Cognos/cer2/bin. In UNIX, go to the cer2_location/bin directory and type the following command to set up the environment: . ./setup.sh 4. Type iwcreatedb, and use the -p parameter to specify the port number if you did not use the default port 8020 when you installed Impromptu Web Reports. For example, you could type iwcreatedb -p8111 Note: Do not use spaces between the parameter and its value. 5. Prepare to register dispatchers: In Windows, open a command prompt window and go to cer2_location/Program Files/Cognos/cer2/bin. On UNIX, go to cer2_location/bin directory and type the following command to set up the environment: . ./setup.sh 6. Register dispatchers: Type iwiwrdisp -register and press Enter to register your report dispatcher. Type iwirsdisp -register and press Enter to register your request dispatcher.
Chapter 10: Troubleshooting 7. Repeat steps 5 and 6 for each computer in the server group. 8. Use Configuration Manager to restart the services for the Impromptu Web Reports servers in the server group and the data store.
Solution
On the computer that you want to use as a PowerPlay Enterprise server, install PowerPlay Enterprise Server.
Steps
1. Install PowerPlay Enterprise Server from the Installation CD. 2. Use Configuration Manager to perform an Apply and a Start on the computer. 3. Ensure that a valid connection exists between your computer and the computer where PowerPlay Enterprise Server is installed.
Solution
On the computer where PowerPlay Enterprise Server is installed, use Configuration Manager to perform a Start on the PowerPlay Enterprise server.
Solution
1. On the computer where PowerPlay Enterprise Server is installed, start Configuration Manager. 2. Verify that the configuration values for PowerPlay Enterprise Server are correct for the environment, and change them if necessary. 3. Perform an Apply and a Start on the server. 4. If in a distributed environment, ensure that a valid connection exists between your computer and the PowerPlay Enterprise Server computer.
Solution
1. From your computer, ping the PowerPlay Enterprise Server by server name. If the ping is successful, proceed to step 3. 2. From your computer, ping the PowerPlay Enterprise Server by IP address. If this ping is unsuccessful, there is a network problem or the PowerPlay Enterprise Server is not running. If this ping is successful and the ping by server name was unsuccessful, there is a problem connecting by server name. If the server name that you pinged in step 1 exists and is running, the Domain Name System (DNS) may be unable to translate the server name to the correct IP address. 3. Ensure that the PowerPlay Enterprise Server is running: In Windows, use the Services tool in Control Panel to verify that the status of Cognos PowerPlay Enterprise Server (cer2) is Started, and that startup is set to Automatic. On UNIX, type ps -ef | more to display the status of processes. If ppserver is not running, start it.
4. Use Configuration Manager to verify that the configuration values for Cognos PowerPlay Enterprise Server are correct. Ensure that the correct path is specified for any components on remote computers. If you make any changes to configuration values, perform an Apply and a Start on the computer.
Solution
Use the Services tool in Control Panel to verify that the status of ObjectStore Cache Manager and ObjectStore Server are Started, and that startup is set to Automatic. If the ObjectStore services are not listed in the Services tool in Control Panel, you must install ObjectStore from the installation CD. See the installation guide for more information about installing ObjectStore.
Solution
In Configuration Manager, perform an Apply on the computer.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Verify that the configuration values are correct and update them if necessary. 3. Perform an Apply and a Start on the computer.
No Access to Database
You may receive an error message that tells you that you do not have access to a database and tells you to check with your administrator. This occurs if you log on with a User ID that does not have the privileges required to access the requested database or files. This problem can be caused by the following: "Logged in With the Incorrect User ID" (p. 58) "Your User ID Does Not Have Correct Access Privileges" (p. 58)
Solution
Log out of Access Manager and then log in with a User ID that has privileges to use the requested database or files.
Solution
Contact your administrator to request access to the database or files.
Solution
Ensure that ObjectStore is installed on your computer and on the computer that owns the shared drive.
Solution
1. In the Publish to Upfront Wizard dialog box, click Cancel. 2. In the Model Explorer pane, right-click the package to be published and click Publish to Upfront. 3. Type or select the correct Upfront server host name and click Next. The Publish to Upfront wizard connects to the server.
Solution
1. From your computer, ping the Upfront server by computer name. If the ping is successful, proceed to step 3. 2. From your computer, ping the Upfront Dispatcher computer by IP address. If this ping is unsuccessful, there is a network problem or the Upfront server is not running. If this ping is successful and the ping by computer name was unsuccessful, there is a problem connecting by computer name. If the computer name that you pinged in step 1 exists and is running, the Domain Name System (DNS) may be unable to translate the computer name to the correct IP address. 3. Use Configuration Manager to verify that the configuration values are correct. Ensure that a complete path is specified for any components on remote computers. If you make any changes to configuration values, perform an Apply and a Start on the computer. 4. In the Publish to Upfront Wizard dialog box, click Cancel. 5. In the Model Explorer pane, right-click the package to be published and click Publish to Upfront. 6. Type or select the correct Upfront Dispatcher host name and click Next. The Publish to Upfront wizard connects to the dispatcher.
Solution
Ensure that the Upfront services are running and then publish to Upfront.
Steps
1. Ensure that the Upfront services are running In Windows, use the Services tool in Control Panel to ensure that all Upfront services have the Status set to Started and the Startup set to Automatic. On UNIX, type ps -ef | more to display the status of processes. If upfdbsrv, UpfDispatcherService, UpfServer, and UpfEventServer are not running, start them.
2. In the Publish to Upfront Wizard, click Cancel. 3. In the Model Explorer pane, right-click the package to be published and click Publish to Upfront. 4. Type or select the correct Upfront Dispatcher host name and click Next. The Publish to Upfront Wizard connects to the dispatcher.
Solution
Use Access Manager - Administration to correct the logical names in the namespace, then update any affected user profiles to give them access to the data sources.
The Domain Name System Does Not Recognize Named Network Addresses
If the Domain Name System (DNS) is configured for IP addresses only, it cannot recognize named network addresses.
Solution
Add an entry to your corporate DNS for the server name and its IP address.
Solution
Update the local file with definitions for the named servers and their IP addresses.
Steps
1. Open the Macintosh Hard Disk folder (typically Macintosh HD). 2. Open the HostFile folder and then open the Hosts file. 3. For each of the named computers, type a definition for the computer and its IP address, in the following format: server name.domain name A IP address For example: queryserver.cognos.com A 110.66.23.169 Note: Type each definition on a separate line. 4. Save the Hosts file and then close it. 5. In the Macintosh HD folder, open the System Folder. 6. Go to Control Panel and select TCP/IP. 7. Click the Select Hosts File button, select the Hosts file that you saved, and then click Open. 8. Click OK, close TCP/IP, and then click Save.
Cannot Connect to Servers, Nothing Is Responding, and Similar Observations After Installing On UNIX
You are experiencing processes not running while you expect them to be. This can occur if your UNIX server has rebooted or been rebooted and the services aren't restarted automatically. If others are advising you of these problems, have the Administrator advise you whenever the server is rebooted so you can take immediate action for your customers.
Solution
1. Type ps -ef | more to check what processes are running. 2. Manually start all relevant processes.
Solution
Configure the directory server to extend the schema to Cognos products.
Steps
1. Start Configuration Manager. 2. Navigate to Access Manager - Directory Server. 3. Ensure the property values reflect the configuration of the directory server. Refer to the installation guide for information about configuring your directory server. 4. Perform an Apply on Access Manager - Directory Server. 5. Perform an Apply on Access Manager - Runtime.
Solution
Use Configuration Manager to perform an Apply and a Start on the computer where Upfront is installed.
Solution
Upgrade your Ticket Server to Cognos Series 7 by performing a custom installation of the Ticket Server from the installation CD. See the installation guide for more information. When you upgrade to the Cognos Series 7 Ticket Server, it will be installed in the Cognos\TicketServer folder. Earlier versions of the Ticket Server were installed in the Cognos\cer1 folder. You can continue to use the cer1 version of the Ticket Server with earlier Cognos products, or you can use the Cognos Series 7 version of the Ticket Server. If you use the Cognos Series 7 version, check the configuration values for your products to ensure that they can connect to the Cognos Series 7 Ticket Server. The default port value for the Cognos Series 7 Ticket Server is 9010. Earlier versions used port 999 as the default value.
Solution
Uninstall the affected Cognos product and then install it. The newer version of the .dll file will automatically replace the older one. Your other software should still work properly with the newer .dll file.
Solution
Verify that the name of the PowerPlay Enterprise Server Dispatcher computer is specified correctly in Configuration Manager. Verify that the port number for the PowerPlay Enterprise Server is specified correctly in Configuration Manager.
Solution
Use Configuration Manager to perform an Apply and a Start on the computer where the Directory Server is installed.
Solution
1. Provide the user running the web server with read/write access to the cer2_location\webcontent\ppwb\temp directory and the cer2_location\ppservertemp directory. 2. Search for the cer2_location\ppservertemp directory. This directory is created by PowerPlay User, and therefore may not exist on computers where PowerPlay Enterprise Server is installed without PowerPlay User. If the directory exists on your computer, provide the user running the web server with read/write access to the directory.
Solution
1. Install ObjectStore from the Installation CD. 2. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 3. Perform an Apply and a Start on the computer.
Ticket Server Not Configured or Not Available When Using Impromptu Web Reports
You receive an error message referring to the Ticket Server not being configured or available when starting Impromptu Web Reports Server Administration or Impromptu Web Reports Report Administration. This problem could be caused by one of the following: "Ticket Server Not Installed" (p. 64) "Ticket Server Not Configured Properly" (p. 64) "Ticket Server Not Running" (p. 65)
Solution
Install the Ticket Server from the product installation CD.
Solution
1. Verify or correct the Ticket Server configuration properties using Configuration Manager (e.g. port number, server name). 2. Using Configuration Manager, perform an Apply and a Start on Services, Access Manager - Ticket Server.
Solution
Using Configuration Manager, perform an Apply and a Start on Services, Access Manager Ticket Server.
Solution
Update the version of Java installed on your AIX computer.
NoticeCast Data Store Will Not Start When Connecting to a Data Store Within a SQL Server Database
You tried to start NoticeCast data store on UNIX connecting to a data store within an SQL server database and encountered an error. The NoticeCast log file ncerr.log reports problems with failed logon and not being associated with a trusted SQL server connection. The problem is with the SQL server database and authentication being set for Windows NT only.
Solution
1. Start SQL Server Enterprise Manager Console. 2. Right click on the server name and select Properties. 3. Select the Security tab. 4. Select SQL Server and Windows NT Authentication and click OK.
Solution
1. Open a DOS prompt window. 2. Navigate to cer2_location\bin. 3. Type the command wjview 4. If you receive a message indicating wjview cannot be found or the name is not recognized, check the PATH definitions and ensure drive:\WINNT\system32 is included. 5. Type the command wjview again. 6. If you receive the error message again, you need to install Microsoft Java Virtual Machine. Use your browser to download and install Microsoft Java Virtual Machine from the Microsoft Web site.
Solution
1. Navigate to cer2_location/bin 2. Type the command java -version 3. If no version is displayed or a version earlier than 1.3.0 is displayed, contact your UNIX system administrator to have Sun Java Virtual Machine version 1.3.0 or higher installed. If you receive a command not found error, contact your UNIX administrator to have the path added to the computer.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Navigate to Cognos NoticeCast, NoticeCast Server, NoticeCast Server. 3. If the error message showed port 1099, change the Data Store port number in the NoticeCast Data Store Port parameter. 4. If the error message showed port 1098, change the Dispatcher port number in the NoticeCast Dispatcher parameter.
NoticeCast Server/Dispatcher Does Not Start After Installation of Another Cognos Product
You installed NoticeCast, configured NoticeCast parameters using Configuration Manager, then installed another Cognos Series 7 product. You applied the default configuration parameters after the last installation and NoticeCast does not start. The problem is that the apply of your default configuration reset all your configuration values, including those for NoticeCast.
Solution
1. Use Configuration Manager to check all NoticeCast configuration parameters change them for your environment. 2. Save your configuration parameter values in Configuration Manager. 3. If you will be installing another Cognos product, select the option to configure the product manually.
Solution
Start the ObjectStore services
Steps
1. Close Configuration Manager. 2. On the Impromptu Web Reports data store computer, start the two ObjectStore services osserver and oscmgr6. 3. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager.
Noticecast Data Store Does Not Start Automatically on Windows NT/2000 Computers
Your Noticecast Data Store service shows the status of Starting when the Windows NT or 2000 computer is rebooted. You can manually start the service using the Services tool in Control Panel. The problem is with the order of services started by Windows. The Noticecast Data Store service starts and attempts to connect to the data store before the database service has started. This results in a failed connection and Noticecast Data Store is unable to complete startup.
Solution
Define a service startup dependency for Noticecast Data Store in the regedt32.exe Registry Editor.
Additional Steps
Perform these steps only if you have performed the steps in "Steps to Define Startup Dependency" (p. 67) and found them inadequate. 1. Do one of the following In Windows 2000, from the Services tool in Control Panel, double-click Cognos Noticecast Data Store (cer2). On the Recovery tab, select Restart the Service entry from the First failure drop down control. Click Apply and OK. This will cause Noticecast Data Store to restart if a start failure occurs in future. In Windows NT, you will have to stop and start the service manually each time a database start failure occurs. From the Start menu, click Settings, and click Control Panel. In Control Panel, double click Services.
2. Select Cognos Noticecast Data Store (cer2), click Stop, and click OK to confirm your selection. Next, click Start. Close the Services tool.
File Access Permissions Do Not Permit You to Open a Cognos Sample File
If you installed the Cognos sample files but cannot open them, you might not be a member of a user class (on Windows) or user group (on UNIX) that has access to the Cognos sample files.
Solution
Ask your server administrator to verify that the access permissions for the Cognos sample files include you.
Solution
Perform a Custom installation of the Cognos samples files for the product.
Solution
Follow the upgrade procedures in the installation guide to make your data files compatible with Cognos Series 7 products.
Solution
1. Verify that you have the correct database driver installed. If you followed the instructions in the installation guide to perform a default installation, then you already verified the system requirement to have MDAC 2.5 Service Pack 2 installed. 2. If necessary, install MDAC 2.5 Service Pack 2 from your Cognos installation CD. See the installation guide for more information about installing this third-party product. 3. Use Configuration Manager to perform an Apply and a Start on the computer.
Solution
1. From your computer, ping the server by computer name. If the ping is successful, proceed to step 3. 2. From your computer, ping the server by IP address. If this ping is unsuccessful, there is a network problem or the server is not running. If this ping is successful and the ping by server name was unsuccessful, there is a problem connecting with the server name. If the server name that you pinged in step 1 exists and is running, the Domain Name System (DNS) may be unable to translate the server name to the correct IP address. 3. Use Configuration Manager to verify that the configuration values, such as port numbers and server names, are correct. 4. If changes are necessary, stop the service, make any necessary changes, and then perform an Apply and a Start on the computer.
Solution
Close Architect, and then use Configuration Manager to perform an Apply and a Start on the computer where Upfront is installed.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Expand Services, Access Manager - Ticket Server, and select General. 3. Verify that the configuration values for the Ticket Server are correct and update them if necessary. 4. Perform an Apply and a Start on Access Manager - Ticket Server.
This problem can occur if the IWR Service Manager service is not running.
Solution
1. Ensure that you have at least one printer driver installed. 2. Designate a printer driver as the default printer driver.
Solution
Install Adobe Acrobat Reader from the Installation CD or from the Adobe Web site. If prompted to update your browser to work with Adobe Acrobat Reader, select Yes.
Solution
When you publish a report, follow the UNC to specify the report set location. The UNC format is as follows: \\server name\path\folder
Solution:
1. On the computer where the Impromptu Web Reports services are installed, use the Services tool in Control Panel to change the Impromptu Web Reports services to start using a user account. If you have multiple servers in your server group, you must ensure you select the same user account name for all servers. 2. Ensure this account has sufficient access rights to the files and locations you are using. 3. Use Configuration Manager to perform an Apply and a Start on the server.
Solution
1. On each Impromptu Web Reports computer, use Configuration Manager to change the Database Share Name (under Cognos Impromptu Web Reports-Shared Database-General) to specify the path, using the following format: servername.DNS.Identifier :drive:\path\iwr70.db An example path for Windows is as follows: IWRServer.Cognos.com:e:\Program_Files\Cognos\cer2\database\iwr70.db An example path for UNIX is as follows: server/usr/cognos/cer2/database/iwr70.db 2. Perform an Apply and a Start on the computer. 3. Run the report again.
Solution
1. On each Impromptu Web Reports computer, use Configuration Manager to change the Database Share Name (under Cognos Impromptu Web Reports-Shared Database-General) to specify the path, using the following format: servername.DNS.Identifier :drive:\path\iwr70.db An example path for Windows is as follows: IWRServer.Cognos.com:e:\Program_Files\Cognos\cer2\database\iwr70.db An example path for UNIX is as follows: server/usr/cognos/cer2/database/iwr70.db 2. Perform an Apply and a Start on the computer. 3. Run the report again.
Solution
Upgrade all PowerPlay Enterprise Servers in your mirrored environment to Cognos Series 7.
Solution
Access the user profile and verify or correct the basic signon information.
Solution
1. Log on as root. 2. Check to see if the ObjectStore Server process is running using the command ps -ef|grep osserver 3. If it is not running, start it using the command /etc/rc2.d/S80ostore4_start
Solution
1. Log on as root. 2. Type the command setenv OS_ROOTDIR/opt/ODI/ostore 3. Type the command setenv LD_LIBRARY_PATH/opt/ODI/ ostore/lib 4. Type the command /opt/ODI/ostore/bin/osconfig check 5. Ensure the cache manager launcher has correct modes and ownership. If it does not, re-install and re-configure ObjectStore Server. 6. Re-install Impromptu Web Reports.
Solution
1. Navigate to cer2_location\ppserver. 2. Delete the PPSRoot.cfx file. 3. Stop and Start PowerPlay Enterprise Server to create a new PPSRoot.cfx file. 4. Configure PowerPlay Enterprise Server to use the same namespace as Upfront.
Solution
Using Configuration Manager, ensure the value for the Gateway server is defined for the server on which the Gateway is located.
Unable to Use ObjectStore as an Impromptu Web Reports Data Store When Installed on a Different Computer
Your problem is similar to the Impromptu Web Reports drill through when viewing a report and you are operating in a distributed environment. The Impromptu Web Reports server is not able to access the ObjectStore data store located on another server. The problem is with the server location not employing a fully qualified server name. This solution is beyond those identified in the problem discussing Opening a Model Because the Local ObjectStore is Not Running. The conditions described in that problem could apply here as well if the fully qualified server name is specified.
Solution
Using Configuration Manager, change the Cognos Impromptu Web Report.Shared Database.General.UNC database share parameter to specify a fully qualified server name. An example of this is: Servername.Cognos.com:d:\database\iwr_db
Browser Reports 'Page Not Found' When Attempting to Run Queries in Cognos Query
You have successfully logged onto Upfront and attempted to run a query when the error is displayed. You have likely changed a parameter in the server configuration file on the server with Upfront and Cognos Query and not restarted the Upfront Dispatcher.
Solution
1. Using Configuration Manager, stop the Upfront Ticket Server and Cognos Query using the Upfront and Cognos Query components. 2. Start the Upfront and Cognos Query components using Configuration Manager.
Solution
1. Install ObjectStore server on the computer with the shared drive. 2. Install ObjectStore client (Cache Manager) on the computer you are using to access the shared network drive.
Solution
1. Check with your database administrator that the user logon ID and password are correct. 2. Try saving the data source. 3. If the entered user id and password are correct and the problem persists, check the JDBC driver link to the data source.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Navigate to Cognos NoticeCast, NoticeCast Shared, NoticeCast Environment. 3. Ensure the Other JDBC Driver Files parameter contains the full path and file name of the JDBC driver required to access the target database.
Chapter 10: Troubleshooting This problem occurs because the report attempts to connect to the Windows version of the GOSales sample database instead of the UNIX version.
Solution
Use Impromptu Administrator to delete the logical database and recreate it. To do this, perform the procedure that corresponds to the software you used to create the sample databases on UNIX.
Chapter 10: Troubleshooting 4. Select Sybase and click New Database. The Database Definition dialog box appears. 5. In the Logical database name box, type GOS 6. In the SQL Server name box, type the name of the server where the UNIX sample databases are installed. 7. Click Test. The Attach to Database dialog box appears. 8. In the User ID box and the Password box, type GOSales 9. Click OK. 10. In the Database Definition dialog box, click OK.
Solution
Define the two environmental variables and specify a drive location with adequate space for these files.
Steps
1. To set the OS_ROOTDIR to point to the directory where you installed ObjectStore, type OS_ROOTDIR=installation directory ; export OS_ROOTDIR where installation directory is the directory where ObjectStore is installed. 2. To add the ObjectStore executables location to the executable search path, type PATH=installation directory/bin:${PATH} ; export PATH 3. To add the two ObjectStore temporary directory locations, type the following commands on your UNIX computer: OS_CACHE_DIR=ObjectStore tmp directory location; export OS_CACHE_DIR where ObjectStore tmp directory location is the directory for this temporary file OS_COMMSEG_DIR=ObjectStore tmp directory location; export OS_ COMMSEG_DIR where ObjectStore tmp directory location is the directory for this temporary file 4. Navigate to the directory where ObjectStore is installed. 5. You must stop the two ObjectStore services (osserver and oscmgr6) then start them to have the tmp file changes take effect.
Solution
Check the properties in Configuration Manager for correct host computer name and location.
Steps
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Navigate to Cognos Impromptu Web Reports, Common, Database.
Chapter 10: Troubleshooting 3. Ensure the correct location on the database computer is specified in the Data Store Location property value. For example d:\Program Files\Cognos\cer2\iwr\database 4. Ensure the Data Store Host property value specifies the correct database host computer name. 5. Navigate to Cognos Impromptu Web Reports, Data Store, Create Data Store, Copy Data Store Schema Files. 6. Ensure the correct location on the server is specified in the Target Data Store Location property value. 7. Navigate to Cognos Impromptu Web Reports, Data Store, Create Data Store, Create Data Store Location. 8. Ensure the correct location on the server is specified in the Data Store Location property value. 9. Perform an Apply and Start on the computer.
Database Not Created or Cannot Be Accessed Error With Impromptu Web Reports
If you encounter an error message stating that the database is not created or cannot be accessed while you are using Impromptu Web Reports, the problem could be caused by one of the following: "Server Computer Database Properties Not Properly Defined to Know the Correct Host" (p. 77) "Database Computer Properties Properly Defined and ObjectStore Running but No Database has been Created" (p. 77) "Host Computer is Available but the Database Location is Not Valid" (p. 77)
Server Computer Database Properties Not Properly Defined to Know the Correct Host Solution
1. On the computer where Impromptu Web Reports is installed, start Configuration Manager. 2. Navigate to Cognos Impromptu Web Reports, Common, Database. 3. Verify that the correct location on the server is specified in the Data Store Location property value. For example d:\Program Files\Cognos\cer2\iwr\database 4. Verify the Data Store Host property value specifies the correct database host computer name.
Database Computer Properties Properly Defined and ObjectStore Running but No Database has been Created Solution
1. Perform an Apply and Start on the computer. 2. Follow the procedure to create a database on the database computer.
Host Computer is Available but the Database Location is Not Valid Solution
1. On the database computer, create the directory in which the database files are to be saved. 2. Follow the procedure to create the database.
Solution
Change the user name and password for each PowerPrompts sample.
Steps
1. From the Start menu, select Programs, Cognos EP Series 7, Tools, and click PowerPrompts. The PowerPrompts Developer Studio opens. 2. Open the desired PowerPrompts sample 3. From the File menu, click Properties. The Application Properties dialog box opens. 4. In the Application Properties dialog box, click the Catalog tab. 5. In the Catalog Database UserID box, type a valid user name for the database. 6. In the Catalog Database Password box, type the password for the username. 7. Click OK.
Solution
Modify the SQL statements in the dynamos and the recordsets so that they conform with the Sybase SQL syntax.
Solution
Use Configuration Manager to verify that the configuration values for the Ticket Server are correct.
Steps
1. On the computer where the Ticket Server is installed, start Configuration Manager. 2. Expand Services, Access Manager - Ticket Server, and select General. 3. Verify that the configuration values for the Ticket Server are correct and update them if necessary. Note: The default port for the Ticket Server is 9010. Previous versions used port 999 as a default. Verify that the port listed for Access Manager - Ticket Server and the Ticket Server port listed for Access Manager - Directory Server are the same. 4. Perform an Apply and a Start on Access Manager - Ticket Server.
Solution
1. Perform a custom installation of the Ticket Server. 2. Verify that the configuration values for the Ticket Server are correct and update them if necessary. Note: The default port for the Ticket Server is 9010. Previous versions used port 999 as a default. Verify that the port listed for Access Manager - Ticket Server and the Ticket Server port listed for Access Manager - Directory Server are the same. 3. Perform an Apply on Access Manager - Ticket Server. 4. Perform a Start on Access Manager - Ticket Server.
Solution
Start the Ticket Server to ensure that it is running.
Solution
Ensure that the any computers that run ObjectStore or Architect belong to the same domain.
Solution
Install the Ticket Server from the product installation CD.
Users Drilling Through From Impromptu Web Reports to Cognos Query in a Distributed Environment Must Logon Again
You have logged onto Impromptu Web Reports and, for example, are viewing a PDF report. You next click on a link on the report to drill through to Cognos Query and are asked to logon (again). The problem is with your server references in your distributed environment not being fully qualified. When you logon, a ticket is issued in a cookie that is returned to your web browser. This cookie information is a part of all subsequent requests to EBI servers from your web browser. When sending the HTTP request to the destination server, the browser sends all cookies with information containing the same domain as the destination server. If your Cognos Query server is different from your Impromptu Web Reports server, the URL that is constructed for the request will specify a different domain (or a lack of one) and the request will look like one being sent from a new user. You will then be required to logon in order to have your request satisfied. The solution to this is to configure references to your servers with fully qualified server names that include the domain. An example of the correct format is as follows: server.Cognos.com:e:\Program Files\Cognos\cer2\iwr\database
Solution
1. Using Configuration Manager, change references to all Impromptu Web Reports related servers to be fully qualified. Remember to include the specifications on all servers. 2. Perform an Apply and Start on all servers affected.
Access Denied Message Trying to Connect to PowerPlay Enterprise Server After Changing My LDAP Server/Namespace
You have changed the namespace for your Directory Server and it is still pointing to the old namespace or you still have the server secured to the old namespace. The proper procedure is as follows.
Solution
1. Log in to PowerPlay Enterprise Server Administrator as a member of the old namespace. 2. Unsecure the server. 3. Change the namespace used as the authentication source to the new namespace. 4. Restart the PowerPlay Enterprise Server Administrator. 5. Use the menus to secure the server to the new namespace.
Solution
1. Ask your administrator to increase the ticket duration value. 2. If your administrator agrees, they will change it using Configuration Manager in Services.Access Manager - Ticket Server.General.Ticket Duration 3. You should be able to access and work with your information in one session without having to log on multiple times. If your administrator cannot increase the duration of the ticket, you will have to log on at the expiration of each ticket. This could mean you need to log in and access your information multiple times in a day to complete your task.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 2. Expand Services, Access Manager - Ticket Server, and select General. 3. Verify that the configuration values for the Ticket Server are correct and update them if necessary. Note: The default port for the Cognos Series 7 Ticket Server is 9010. Previous versions used port 999 by default. 4. Perform an Apply and a Start on Access Manager - Ticket Server. 5. Expand Services, Access Manager - Directory Server, and select General. 6. Verify that the Ticket Server port number listed in Access Manager - Ticket Server and the Ticket Server port number listed in Access Manager - Directory Server are the same. 7. Verify that the Ticket Server Computer listed in Access Manager - Directory Server is the name of the computer where the Ticket Server is installed. 8. Perform an Apply and a Start on Access Manager - Directory Server.
Solution
Install Asian fonts on the PowerPlay Enterprise Server computer. Note: Fonts are not supplied by Cognos. They are normally included with your operating system.
Chapter 10: Troubleshooting When a PowerPlay request process encounters difficulties, the PowerPlay Dispatcher kills it and starts a new process. Diagnostic applications such as Dr. Watson interfere with this activity and can cause request failures.
Solution
Disable or remove all diagnostic applications running on the computer where PowerPlay Enterprise Server is installed. If you disable the diagnostic applications, use the Services tool to ensure that the diagnostic application services are not set for automatic startup. Otherwise, the diagnostic applications will automatically start when the computer is rebooted.
Solution
1. On each Impromptu Web Reports computer, use Configuration Manager to change the Database Share Name (under Cognos Impromptu Web Reports-Shared Database-General) to specify the path, using the following format: servername.DNS.Identifier :drive:\path\iwr70.db An example path for Windows is as follows: IWRServer.Cognos.com:e:\Program_Files\Cognos\cer2\database\iwr70.db An example path for UNIX is as follows: server/usr/cognos/cer2/database/iwr70.db 2. Perform an Apply and a Start on the computer. 3. Run the report again.
Solution
1. Delete the file .CogSunOSRegistry.rdf from the Home directory. The file is a hidden file because it starts with a period (.). You can find it by typing ls -a 2. Delete log files and temp folders (in the /tmp location). 3. Install your Cognos product.
Apply Failure When Installing and Configuring Netscape Directory Server From the Cognos Install Menu
If you encountered an apply failure when installing and configuring the Netscape Directory Server, you might have to check an additional file for details. If Configuration Manager reports an error occurred and cannot identify the reason for the failure, you must check the Netscape directory setup log file, identify the problem, and correct it. If Configuration Manager reports an error occurred and cannot identify the reason for the failure, you must check the Netscape directory setup log file. Check the installation error as identified in the setup log file and correct the problem.
Solution
1. Check the setup log file at Netscape installation directory\setup\setup.log or in the system temp directory. 2. Determine the cause of the installation failure from the log file. 3. Correct the identified problem and perform an Apply to install the Netscape Directory Server.
Solution
1. Export your environment to a script file. 2. Perform an unattended installation. 3. Configure the Runtime Parameters with Configuration Manager. 4. As desired, save the server configuration to a configuration specification file.
Solution
Disable logging of events in Netscape Directory Server.
Solution
1. Open an xterm window using Exceed. 2. Type mwm & to start mwm running in the background. 3. Navigate to ppsrvadm.sh in the cer2_location/bin folder and launch PowerPlay Enterprise Server Administration.
Solution
Ensure the file system containing the /tmp directory provides sufficient space for the files to be installed.
Cannot Execute Commands in the Documentation or Commands Are Not Working as Expected (UNIX)
You are using the wrong shell. Cognos officially supports the Bourne (standard or sh) shell and documents this. You may have changed to another shell such as the C shell (csh) or the Korn shell (ksh). Changing back to the Bourne shell will make commands in the documentation function normally again.
Solution
At the command line, type sh
Solution
1. Open the folder \3rdparty\Microsoft\ADSI on the Supplementary CD. 2. For a Windows 95/98 computer, double-click ads95.exe. 3. For a Windows NT computer, double-click ads.exe. 4. Proceed configuring the remote Directory Server on a Windows 2000 computer.
Solution
1. Launch Exceed/Xconfig. 2. Open the KeyboardInput dialog. 3. Find the Alt Key: combo box in the Window Modifier Behavior group. 4. Select the To X option.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click Security. 2. Expand the entries under Directory Servers. 3. Select the desired namespace. 4. Open the Properties. 5. Click the Summary tab. 6. In the Title field, enter an identifier for the namespace and click OK to save your identifier.
Solution
1. Verify the user logon ID and password for accessing the data store with your database administrator. 2. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 3. Navigate to Cognos NoticeCast.NoticeCast Data Store.database Data Store Configuration 4. Change the user logon ID in the Data Store Logon ID parameter. 5. Change the user logon password in the Data Store Logon Password parameter.
Solution
1. Verify the URL with your database administrator. 2. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 3. Navigate to Cognos NoticeCast.NoticeCast Data Store.database Data Store Configuration 4. Change the URL for the database in the Database URL parameter.
Solution
1. Ping the server using the database computer name. 2. If the database computer is responding, ensure the required services are running on it. 3. If the database computer is not responding, ping it using the IP Address for the computer. 4. If the database computer is not responding, resolve the network connectivity issue then retest the connection. 5. If the database computer is responding using the IP Address but not the database computer name, there is a problem with your network recognizing the relationship between the database computer and the IP Address. Resolve this problem with your network administrator and test the connection.
Solution
Ensure the database has been set up to contain the NoticeCast data store.
Solution
1. Ensure in Configuration Manager the Data Store Connection File parameter at Cognos NoticeCast.NoticeCast Data Store.General is set to the correct database type. 2. Ensure that in Configuration Manager the database JDBC Driver File parameter at Cognos NoticeCast.NoticeCast Data Store.database Data Store Configuration is set to the correct location and filename of your JDBC driver. The path and filename are case-sensitive in UNIX. In the Configuration Manager property path used above, database indicates the type of database in use.
Solution
1. From the Start menu, click Programs, Cognos EP Series 7, Cognos Server Administration. When the Cognos Server Administration window opens, click OLAP Cubes and Reports. 2. Connect to the PowerPlay Server. 3. From the Edit menu, select Properties. 4. Select the Settings tab. 5. Select Enabled for the PowerPlay Web Explorer Alerts property value. 6. Click OK. 7. Close PowerPlay Enterprise - Server Administration. 8. From the Start menu, click Programs, Cognos EP Series 7, Tools, Configuration Manager. 9. Stop and Start Cognos PowerPlay Enterprise Server.
Solution
Install dtterm and ensure the emulation is set to VT220.
Solution
Change your user privileges to allow Configuration Manager to write to the system registry.
Steps
1. Using the Services tool in Control Panel, double click the Users & Passwords icon. 2. If you have administrator privileges, the Users & Passwords window appears. Click the Users tab if you wish to view your user ID in the Members box. 3. If you have no administrator privileges, you cannot open Users & Passwords and will receive a message telling you that you are not a member of the Administrator group. Ask your system administrator to add you to the Administrator group.
Solution
1. Check the available space in the PARENT directory. 2. Check the size of the file being copied.
Chapter 10: Troubleshooting 3. If the file is larger than the available space, make more space available in the destination If you cannot make more space available, copy or install your files on another disk drive.
Unable to Run the Setup Program xwsetup on UNIX Installation Permission Denied
You have performed an FTP transfer of installation files from Windows or UNIX, instead of installing from the CD, and you cannot execute the xwsetup program. The problem is that the permissions have been changed and you need to change them to allow you to execute the program.
Solution
1. Navigate to the directory where the xwsetup file is located. 2. Change the permissions on this file to give it execute permissions by typing chmod +x xwsetup 3. Type ./xwsetup to start the installation wizard.
ObjectStore Services or Database Computer Operating System has Not been Started
Ensure the operating system and the two ObjectStore services have been started before you try to create a database or perform an Apply and Start on the Impromptu Web Reports computer. If they have not been started, start them.
Steps
1. If the operating system is not running, start the machine as usual. 2. Verify that the two ObjectStore services are running. If they are not running, start them. In Windows, use the Services tool in Control Panel to verify that ObjectStore Cache Manager R6.0 and ObjectStore Server R6.0 have the Status set to Started and the Startup set to Automatic. On UNIX, type ps -ef | more to display the status of processes. Start osserver and oscmgr6 as required.
Impromptu Web Server Computer Cannot Access the Database Host Machine
You may be experiencing network problems, the configuration properties for your database components may be incorrect, or the configuration properties are correct but have not had an Apply performed.
Solution
1. If your database resides on another computer, from your Impromptu Web Reports computer, ping the database computer using the server name. If the ping is successful, proceed to step 3.
Chapter 10: Troubleshooting 2. From the Impromptu Web Reports computer, ping the database computer using the IP address. If this ping is successful and the ping by server name was unsuccessful, there is a problem connecting by server name. If the server name that you pinged in step 1 exists and is running, the Domain Name System (DNS) may be unable to translate the server name to the correct IP address. 3. Using Configuration Manager, navigate to Cognos Impromptu Web Reports, Common, Database. 4. Ensure the correct location on the database computer is specified in the Data Store Location property value. For example d:\Program Files\Cognos\cer2\iwr\database 5. Ensure the Data Store Host property value specifies the correct database host computer name. 6. Perform an Apply and Start on the server.
Index
Symbols
.ccs files, 50 .lae files, 25 .txt files cfa-nnn.txt, 50 cfe-nnn.txt, 50 cmplst.txt, 50 tl-nnn.txt, 50 tl-nnn_summary-error.txt, 50 configuration (cont'd) error report, 50 specification file, 50 troubleshooting, 51 Configuration Manager troubleshooting, 49, 62 connectivity problems troubleshooting, 51 copyright, ii creating Creator user class for Impromptu Web Reports, 34 database definitions for Impromptu Web Reports on UNIX, 16 sample data sources, 9 Samples user profile for Cognos Query, 40 Samples user profile for Impromptu Web Reports, 34 Upfront NewsBoxes, 35, 41 cubes opening in Transformer, 28
A
Access Manager adding data sources on Unix, 15 troubleshooting, 79 Access Manager Administration troubleshooting, 49 adding visualizations to a server, 46 adding data sources for Cognos Query in Windows, 39 for Impromptu Web Reports in Windows, 31 on UNIX, 15 Architect testing, 36 authentication source setting, 25
D
data sources adding for Cognos Query in Windows, 39 adding for Impromptu Web Reports in Windows, 31 adding in Access Manager on UNIX, 15 database definitions creating for Impromptu Web Reports on UNIX, 16 databases connecting to Impromptu catalogs on UNIX, 16 DB2 creating sample data sources, 13 synchronizing client and server, 15
C
catalogs connecting to databases for Impromptu Web Reports on UNIX, 16 opening sample catalogs in Impromptu Administrator, 22, 36 cer2.csx files, 51 cfa-nnn.txt, 50 cfe-nnn.txt, 50 changing default values troubleshooting, 51 cmplst.txt, 50 Cognos OLAP testing, 27-30 Cognos Query adding data sources in Windows, 39 Cognos Query on UNIX preparing samples, 9 Cognos Visualizer adding visualizations to a server, 46 testing, 43 Cognos Visualizer Web Client installing, 46 Cognos Visualizer Web Edition testing, 45, 46 component list file, 50 viewing, 50 configuration activity report, 50
I
Impromptu testing, 21-23 Impromptu Administrator testing your installation, 22, 36 Impromptu User testing your installation, 23 Impromptu Web Reports adding data sources, 31 preparing samples, 9 testing, 31-37 testing Impromptu Web Reports - Report Administration, 35 testing Impromptu Web Reports Server Administration, 34 Impromptu Web Reports on UNIX connecting an Impromptu catalog to the databases, 16 creating database definitions, 16 installing Cognos Visualizer Web Client, 46
Index
L
log files troubleshooting resources, 50
M
Microsoft IIS server troubleshooting, 54 models opening in Transformer, 26 modifying, See changing
recordsets adding data sources for UNIX samples, 31 report sets publishing, 35 reports opening in PowerPlay User, 19 opening sample reports in Impromptu User, 23 publishing sample reports to Upfront, 29 viewing sample reports that were published to Upfront, 29
S
sample data sources creating, 9 creating for DB2, 13 creating for Oracle, 10 creating for Sybase, 10 samples creating a Samples user profile for Cognos Query, 40 creating a Samples user profile for Impromptu Web Reports, 34 opening a sample catalog in Impromptu Administrator, 22, 36 opening a sample report in Impromptu User, 23 opening in Cognos Visualizer, 43 opening sample cubes in Transformer, 28 opening sample models in Transformer, 26 opening sample reports in PowerPlay User, 19 preparing for UNIX, 9 publishing a sample package to Upfront, 41 publishing sample report sets, 35 publishing sample reports to Upfront, 29 setting up, 9-18 troubleshooting, 68 viewing sample reports that were published to Upfront, 29 server configuration files troubleshooting cer2.csx, 51 services troubleshooting, 51 setting authentication source, 25 setting up samples, 9-18 Sybase creating sample data sources, 10 synchronizing DB2 client and server, 15
N
NewsBoxes creating in Upfront, 35, 41 NoticeCast data store troubleshooting, 86
O
opening reports in PowerPlay User, 19 sample catalogs in Impromptu Administrator, 22, 36 sample cubes in Transformer, 28 sample reports in Impromptu User, 23 Upfront reports in PowerPlay User, 29 visualizations in Cognos Visualizer, 43 Oracle creating sample data sources, 10 OS Signons troubleshooting, 54
P
packages viewing in Upfront, 42 port numbers troubleshooting, 51 PowerPlay Enterprise Server testing, 27 testing connection between PowerPlay Enterprise Server and PowerPlay User, 28 PowerPlay Transformation Server opening sample models, 26 testing, 25-26, 28 testing in Windows, 25 testing on UNIX, 25 PowerPlay User testing, 19 testing connection between PowerPlay Enterprise Server and PowerPlay User, 28 testing the Windows Launch Agent, 29 viewing sample reports that were published to Upfront, 29 PowerPrompts adding data sources for UNIX samples, 21, 31 publishing sample packages to Upfront, 41 sample report sets, 35 sample reports to Upfront, 29 visualizations to Upfront, 47
T
tables verifying tables in the sample catalog, 17 testing Architect, 36 Cognos OLAP, 27-30 Cognos Query, 40 Cognos Visualizer, 43 Cognos Visualizer Web Edition, 45, 46 connection between PowerPlay Enterprise Server and PowerPlay User, 28 Impromptu, 21-23 Impromptu Administrator, 22, 36 Impromptu User, 23 Impromptu Web Reports, 31-37 Impromptu Web Reports - Report Administration, 35 Impromptu Web Reports Server Administration, 34 PowerPlay Enterprise Server, 27
R
record sets adding data sources for UNIX samples, 21
Index
testing (cont'd) PowerPlay Transformation Server, 25-26 PowerPlay Transformation Server in Windows, 25 PowerPlay Transformation Server on UNIX, 25 PowerPlay User, 19 Transformer, 28 Windows Launch Agent, 29 tl-nnn.txt, 50 tl-nnn_summary-error.txt, 50 transfer log, 50 transfer summary error log, 50 troubleshooting access denied when connecting to PowerPlay Enterprise server, 81 Access Manager service failure, 79 administration server does not have access privileges, 79 administration server not authenticated, 79 Alerts button not working, 87 Asian fonts display incorrectly, 82 cache manager initialization failure, 76 cannot access Cognos Query from browser on Macintosh, 60 cannot access data source (NoticeCast), 74 cannot access model on shared drive, 74 cannot apply configuration when installing Netscape Directory Server, 83 cannot apply properties, 88 cannot apply values for NoticeCast, 86 cannot configure Windows 2000 Active Directory, 85 cannot connect to NoticeCast data store, 86 cannot connect to UNIX servers, 61 cannot connect to Upfront server, 58 cannot copy files in UNIX, 88 cannot create and authenticate model, 80 cannot establish connection to NoticeCast Data Store, 86 cannot find PDF report, 54 cannot find samples, 54 cannot identify namespace when logging on to Upfront, 85 cannot log on, 52 cannot log on to Upfront, 52 cannot log on using OS Signons and Microsoft IIS server, 54 cannot open files, 68 cannot open model, 57 cannot open report on browser, 73 cannot open requested application, 62 cannot open sample files, 68 cannot publish reports to other computer, 71 cannot publish to Upfront, 70, 73 cannot run PowerPrompts samples with UNIX sample database, 78 cannot run xwsetup on UNIX, 89 cannot start and stop Ticket Server, 62 cannot start NoticeCast client, 65 cannot start NoticeCast Dispatcher, 65, 66 cannot start NoticeCast server, 66 cannot start NoticeCast server on UNIX, 66 cannot start Ticket Server, 63 cannot start Transformer, 64 cannot start Upfront, 63 cannot start Upfront Server Administration, 80 cannot use Architect model on shared drive, 58 cannot use ObjectStore as an IWR data store, 73 cannot view Impromptu Web Reports, 72 changing default values, 51 configuration settings, 51 troubleshooting (cont'd) connection is open when starting Configuration Manager on UNIX, 66 connection to ObjectStore cannot be established, 57 connectivity problems, 51, 71 database cannot be accessed, 77 database connection dropped, 69 database connection invalid, 60 database create error, 72, 76 database not created, 77 Directory Server not running, 53 display problems on AIX through Exceed, 84 display problems on HPTerm, 88 display problems on UNIX, 87 documented UNIX commands not working, 85 environment script files, 84 error encountered sending parameters to server, 52 error sending parameters to server, 70 failed logon (NoticeCast), 65 failure to receive a ticket, 70 file padding failure, 76 file transfer fails in UNIX, 84 finding Directory Server port numbers, 55 host refused connection when starting Configuration Manager on UNIX, 66 HPTerm display problems, 88 IWR data store does not exist, 55 JDBC driver not included in class path, 87 menu shortcuts not working in UNIX, 85 message tunnel failure, 70 multiple request managers running on server, 83 named network addresses, 60 Netscape Directory Server availability problems, 84 network failure, 52 no access to database, 58 no handler for exception when starting Configuration Manager on UNIX, 66 no response when requesting a report using a Web browser, 73 NoticeCast Dispatcher, 65 NoticeCast log file not associated with trusted SQL server connection, 65 NT remote authentication failed, 80 ObjectStore not running, 57 ObjectStore Server not configured properly, 89 ObjectStore Server unavailable, 89 OLE initialization failed, 62 page not found, 74 PDF created on server, 72 PDF does not open in browser, 70 port numbers, 51 PowerPlay Enterprise server not available, 62 PowerPlay request failures, 82 PowerPlay server not available, 56 PowerPlay Web cannot create temporary file, 64 PowerPrompts do not run with UNIX sample database, 78 PowerPrompts samples do not work with Sybase sample database, 78 reference by symbolic link does not exist, 83 repeated logon requests, 81 report displays improperly, 70 report does not render to browser, 71 report elements inactive, 72 request to obtain list of report sets failed, 70 request to run PowerPlay Enterprise Server failed, 64 resources, 49 runtime parameter values not saved, 84
Index
troubleshooting (cont'd) sample PowerPrompts fail in UNIX, 74 script files for unattended installations, 84 server configuration file, 51 server refused connection when starting Configuration Manager on UNIX, 66 services, 51 shortcuts not working in UNIX, 85 Ticket Server configuration values incorrect, 79 Ticket Server not configured or not available, 51, 64 Ticket Server not installed, 79 Ticket Server not responding, 82 Ticket Server not running, 80 UNIX commands not working as expected, 85 UNIX display problems, 87, 88 unsatisfied link error, 65 using log files, 50 using Windows Event Viewer, 50 xwsetup permissions, 89
U
Upfront creating a NewsBox, 35, 41 publishing a sample package, 41 publishing sample reports, 29 using to access visualizations, 47 viewing sample package, 42 Upfront Administration server user not authenticated, 80 user class making a Creator user class for Impromptu Web Reports, 34
V
verifying tables in the sample catalog, 17 visualizations opening in Cognos Visualizer, 43 publishing to Upfront, 47
W
Windows Event Viewer troubleshooting, 50 Windows Launch Agent testing, 29