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IncIuding Search Keywords and Phrases in a
Resume
Recruiters and employers use keywords to search and retrieve e-resumes in databases for available job positions.
These search keywords are primarily nouns and short phrases, and sometimes adjectives and action verbs.
Keywords identify your experience and education in these categories:
O Skills
O Technical and professional areas of expertise
O Achievements
O Professional licenses and certifications
O Other distinguishing features of your work history
O Prestigious schools or former employers
Employers identify keywords, often including industry jargon, that they think represent essential qualifications
necessary for high performance in a given position. They specify those keywords when they search a resume
database. Rather than stopping with action verbs, connect your achievements. You managed ,9 You
organized ,9 You developed ,9
Keywords are arbitrary and specific to the employer and each employer search. So the keywords (qualifications) in each job ad are
the place to start as you customize your resume for the position. But you need to make educated guesses on which keywords to
use when you're warehousing your resume online and not responding to a specific job ad.
The following lists provide a few examples of keywords for selected career fields and industries.
Keywords for administration/management
administrative processes facilities management
bachelor's degree front office operations
back office operations office manager
benchmarking operations manager
budget administration policy and procedure
change management production schedule
crisis communications project planning
data analysis records management
document management regulatory reporting
Keywords for banking
branch manager loan management
branch operations loan recovery
commercial banking portfolio management
construction loans retail lending
credit guidelines ROE (Return On Equity)
debt financing RO (Return On nvestment)
FLO (First n, Last Out) trust services
financial management turnaround management
investment management Uniform Commercial Code Filing
investor relations workout
Keywords for customer service
account representative Help desk
call center key account manager
customer communications order fulfillment
customer focus groups order processing
customer loyalty product response clerk
customer needs assessment records management
customer retention sales administration
customer retention innovations sales support administrator
customer service manager service quality
customer surveys telemarketing operations
field service operation telemarketing representative
Keywords for information technoIogy
automated voice response (AVR) global systems support
chief information officer help desk
client/server architecture multimedia technology
cross-functional team network development analyst
data center manager project lifecycle
director of end user computing systems configuration
disaster recovery technology rightsizing
end user support vendor partnerships
Keywords for manufacturing
asset management logistics manager
assistant operations manager manufacturing engineer
automated manufacturing materials coordinator
capacity planning on-time delivery
cell manufacturing outsourcing
cost reductions shipping and receiving operation
distribution management spares and repairs management
environmental health and safety union negotiations
inventory control warehousing operations
just-in-time (JT) workflow optimization
Keywords for human resources
Bachelor of Science, Business Administration (BSBA) organizational development (OD)
college recruitment recruiter
compensation surveys regulatory affairs
cross-cultural communications sourcing
diversity training staffing
grievance proceedings succession planning
job task analysis team leadership
labor contract negotiations training specialist
leadership development wage and salary administration