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Dear Mr. Pandya, Thank you for your patronage.

We are all proud to be a part of the 5 million strong family. Your feedback is very valuable & we are determined to address the point you have raised regarding broadcasting of certain channels. Our large national audience is bound to have diverse viewing patterns because it is 5 million strong, you can imagine that tastes and preferences differ across the country! And our endeavor is to satisfy people in every part of India . At launch, Tata Sky offered just 60 channels, but in the last 3 years, that count has gone up to thrice as much. Today, Tata Sky offers 178 channels & services - each one of these channels has been picked based on its viewership & popularity. Unique interactive services have been specially designed for your whole family. Yes, we would definitely like to add the channels you have suggested. However, the availability of adequate bandwidth and satellite capacity is a limiting factor. Over time, our endeavor will be to try & introduce all the channels that you would like to watch Tata Sky is committed to work with the highest standards of integrity & consumer- orientation in all its business dealings. We endeavour to provide you with world class service and the

promise of greater choice, convenience and control over your television viewing. We assure you of our best attention at all times. Thank you once again for your feedback. We look forward to your continued patronage. Yours sincerely, Vikram Kaushik MD & CEO

From: Pathik Pandya [mailto:pandyapathik13@yahoo.in] Sent: Thursday, April 29, 2010 11:57 AM To: CEO Subject:

CONGRATULATIONS MR VIKRAM KAUSHIK FOR CELEBRATING 5000 MILION SUBSCRIBRS. I AM HAPPY WITH THE DVD QUALITIY PICTURE & CD QUALITY SOUND & ACTIVE FEATURES LIKE ACTIVE ENGLISH , ACTIVE WIZKIDS & ACTIVE CRICKET DURING IPL MATCHES. BUT I AM DISAPPOINTED BECAUSE TATA SKY PROVIDE LESS CHANELS COMPARED TO OTHER DTH SERVICE LIKE AIRTEL,DISH TV,VIDEOCON. THE CHANNELS WHICH ARE NOT AVAILABLE ON TATA SKY ARE AS UNDER. (1)ZEE CLASSIC (2) ZEE SMILE (3) ZEE SPORTS (4) ZEE MUSIC (5) ZEE ZING (6) B4U MUSIC (7) B4U MOVIES (8) ETC (9) MUSIC INDIA (10) UTV MOVIES ACTION & (11) UTV BINDASS ENGLISH CHANEEL. I TOLD YOUR CUSTOMER CARE EXECUTIVES ABOUT THIS CHANNEL FROM LAST 3 TO 4 MONTHS. IF YOU WANT TO RAISE YOUR CUSTOMER FROM 5 MILION TO 10 MILION SO YOU HAVE TO ADD CHANELS ON YOUR PACKAGE. & TATA SKY HAS NO ANY TOLL FREE NUMBER SO GIVE US A TOLL FREE NUMBER.NO.MY ID NO IS 1025528355 PLEASE TAKE MY REQUEST.THANK YOU

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