Академический Документы
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08
Fall
08
References................................................... ........................8
2
Contrasting Statements about Workflow
Modeling
Defense Contractor” [1], the author asserts through group research with 3 process
redesign teams at a defense contractor, that although a more difficult process to start
In this control environment, a defense contractor that deals with complex requirements
for acquiring and producing government projects, the researcher assembles 3 groups to
communication-flow methodologies.
The unstructured interview notes, focus group meetings and discussion notes all reveal
that the project participants always preferred constructing an activity diagram as a natural
first course of action when analyzing a process. Then they could proceed to creating a
Based on the results [2] of the study “more than two-thirds of the group members who
From these initial findings, the results seem to indicate that the activity diagrams are
3
While I was able to understand the diagram in Figure 1a (Communication Flow
Representation), the timing of events and the exact number of process enablers and
participants in the process are not as clear as they are in the Activity Flow representation.
4
Assessment of Communication-Flow Model
flow representations and methods is likely to lead to better process redesign outcomes
than a focus on workflows” [3]. The author states that activity based processes analysis
“makes some sense in materials transformation processes whose final product usually is a
today” [4, pp35, abstract]. Kock continues this argument by stating that the activity-
based approach is ill suited to today’s more service oriented organizations that produce
non-tangible goods.
I would argue that the process for the delivery of a manufactured part and processes
that deliver services, such as customer support or custom-order lighting, both provide
There is a sales process, a billing process, an action process (build 250w ballast [in the
manufacturing example], perform remote desktop software debugging [in the services
5
Personal Assessment of Article Conclusions
6
7
References