Sales Supervisor Job Description & Career Opportunities

Retail sales cashiers, customer service representatives, salespeople, order fillers, stock clerks as well as sales engineers, and sales representatives in wholesale and manufacturing need a sales supervisor to oversee daily operations. A sales supervisor is responsible for interviewing and then hiring and training workers. Sales supervisors prepare work schedules and assign duties and might be called a sales manager or a department manager in some industries. Many sales supervisor jobs require or strongly prefer candidates who have earned a degree in business of a sales related field. In the retail business sales supervisors handle complaints, answer customer inquiries, and are responsible for budgeting as well as accounting and purchasing duties. In large retail chains sales supervisors are usually assigned to a department or several departments. Department supervisors implement store policies, and they establish procedures, objectives, and goals for their department. They coordinate activities with other department supervisors as well as develop merchandising techniques. They inspect merchandise to make sure it is clean, saleable, and current. Sales supervisors review inventory levels as well as sales figures. They greet customers, promote sales, and maintain a positive public image and attitude. Wholesale and industrial supervisors develop sales incentive plans, assign sales territories, approve sales contracts, and make personnel decisions. In small independent companies sales supervisors are responsible for the total operation of the company. Many sales supervisors in small companies are owners. Supervisors in large companies have an office in the home location, but in most retail chains a supervisors office is in the store or in the department they manage. A large part of their work day is devoted to the sales floor. Selling, managing store displays, implementing work schedules, and managing department personnel must be done daily.

Overall responsibility of doing Route Auditing on regular basis in all the regions. To Supervise of each and every salesman across all the region. Cross verification of all display agreements. Cross verification of Invoices with customers in order to verify that the Salesman has given the correct invoice. Stock taking to done on regular basis for Store and Van Salesman Vehicles. Spot stock taking to be done in the market for the Van Salesman Vehicles. To see that no. of malpractice is done by the Salesman/Preseller in the market. To see that Manual Invoice is not issued to the customers. Must have a valid Driving License Salary Offered 25,000 TO AED 30,000 + Bonus + Commissions

The main responsibility of sales supervisors working in retail establishments is to guarantee satisfactory service and quality goods to their customers. In addition, they are required to deal with complaints, answer questions, and occasionally see to budgeting, accounting, and purchasing issues. Individual

responsibilities for sales supervisors vary with the size and type of business they are working for. Larger businesses tend to have multiple supervisors who specialize in a single department or one main aspect of retail merchandising. Along with supervising employees, supervisors also clean and organize various shelves and displays, attend to inventory work in stockrooms, inspect various merchandise to ensure that nothing is damaged or outdated. In addition, sales supervisors coordinate sales promotions, review inventory and sales records, and develop merchandising techniques. They are also responsible to promote sales procedures and public relations by greeting and assisting customers.

Work experience is the most common way in which sales supervisors acquire the necessary knowledge of management principles and practices they will need. Many supervisors start off working on the sales floor as cashiers, salespersons, or customer service representatives. While working in these positions they learn the basic policies and procedures of the company as well as merchandising skills and customer service. Because nearly all inventory control systems, cash registers, and sales quotes and contracts are computerized, it is essential that sales supervisors be computer literate. Companies vary in the amount and type of train they supply to their supervisory employees. Formal training programs for management employees are common amongst large retail chains and include both classroom instruction as well as on the job training. In some cases training may be extensive lasting as long as a year or more, while in other situations the training time may be brief lasting a few days to one week. Topics such as scheduling, interviewing, customer services skills, and employee and inventory management are usually taught as part of the in-class training given to supervisors. While training on the job, some supervisor trainees may alternate throughout several different departments, while others may be assigned to work in one specific area. It is important that sales supervisors get along with all types of people. They need to be self-disciplined, decisive, have good judgment, and ingenuity. Because both employees and customers can be very demanding at time, it is very important for sales supervisors to be patient and mild mannered. The ability to organize, motivate, and direct the work of their subsidiaries, as well as an capacity to communicate clearly and persuasively with customers and other supervisors are key assets needed by a good sales supervisor. It is quite common for individuals who display team-building skills, leadership, self-confidence, determination, and motivational skills to become contenders for promotion to an assistant manager or manager position. Because college education is viewed as a sign of motivation and maturity, acquisition of a postsecondary degree may speed up this advancement. Promotion to manager status, in many retail establishments, comes to employees within the company. Advancement to a higher management position may come more slowly to individuals working in small retail establishments where the number of management positions are limited. In large businesses, an extensive career ladder often exists. Supervisors working in these types of companies may be given opportunities to transfer to another store in the chain or to the central office should an opening arise. Supervisors may go on to work in areas of advertising, promotions, marketing, public relations; or they may work as purchasing managers, purchasing agents, or buyers, (who purchase goods and supplies for their organization or for resale), or sales managers (who organize marketing plans, monitor sales, and propose advertisements and promotions).

Selected supervisors who have worked in the industry for a long time, continue on in their careers by opening their own stores or sales firms. However, Such entrepreneurs should bare in mind that retail trade and sales occupations are highly competitive. Although many independent owners become successful, some fail to cover their expenses and eventually go out of business. In order to find success, a good business sense as well as strong public relations and customer service skills are highly recommended.

Sales supervisor job description 1. To assist the Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives. 2. To assist the Sales Manager in revising and implementing the sales strategies plans. 3. To assist the Sales Manager in generating sales opportunities by identifying appropriate business targets. 4. To assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers. 5. Supervise the shift that you are scheduled. 6. Assist Sales Manager by completing all assigned duties. 7. Clean up stations and facilities throughout shift and ensure bathroom products are adequately stocked. 8. Handle customer issues, resolution and communicate escalated issues to the Sales Manager. 9. Supervise Sales Representatives. 10. Assist with sales rep questions, concerns and product/service questions. 11. Create reports showing Sales %, install %, adherence, and attendance etc. 12. Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.) 13. Deliver positive feedback, Employee Rewards and Customer Recognitions to employee. 14. Communicate all employee relations issues, concerns, and incidents to Sales Manager. 15. Monitors calls, provide feedback to reps and assist reps on sales %, install %, andquality assurance goals.

Duties & Responsibilities of a Sales Executive

Sales executives sell products and services for a company in order to boost profitability and increase market share. Businesses in various industries, from health care to engineering, hire sales executives. These employees come from a variety of backgrounds, and may have expertise with the item that they are selling. A technical sales executive, for example, may have an engineering background to support the understanding of products in the industry.

Maintain Market Awareness

In order to tailor their sales pitches, sales executives need to keep abreast of changes in the market that impact their target audience. They must understand dips and rises in demand for clients' products, lifetime and wear of machinery, and changes in the stock market that may hinder sales. In

addition, they should be aware of the sales strategies of competitors, both for their business and their clients' businesses. The more alert a sales executive is, the more accurately the needs of customers are targeted and new market opportunities identified.

Meet a Bottom Line

Most sales executives have quarterly and annual sales goals that they strive to meet throughout the year. To do so, they attempt to convince existing clients to increase their purchases from the company--a process which is called "upselling"--or search for new clients. Often, sales executives operate on the idea that it takes less effort to retain current customers than to find new ones, and, therefore, focus their energy on upselling.

Maintain Relationships

A sales executive is often a master of relationships with clients, vendors and employees. A good relationship can lead to new sales leads, increased purchasing and referrals. Sales executives put a great deal of time and energy into creating and nurturing their relationships, and make a point to offer value and opportunity wherever possible.

Manage a Territory

Depending on the nature of a business, a sales executive may be responsible for taking care of clients in a geographic region and be the person called with problems. Managing a specific sales territory often involves travel to meet with customers and suppliers to ensure that operations are smooth and to reinforce the strength of the relationship.

Negotiate Contracts

For ongoing projects or large orders, a sales executive is responsible for negotiating the terms of the sale and drawing up a contract. This ensures that both parties understand what is and is not included in the order and protects against liability. In the sale of equipment, for example, a sales executive may negotiate prices for the setup, installation and testing, in addition to the initial purchase.

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Ensure he/she achieves or exceeds required sales. Ensure territory coverage to touch all opportunities on a scheduled basis. Maintain accurate up-to-date sales pipeline and forecasts. Servicing and provide support to existing customers as well as establishing new customers base. Follow up sales leads.

Sales executives sell their companys goods and services. Their customers may be businesses, governmental organisations or individuals, both in the UK and abroad. Their role is to approach potential customers with the aim of winning new business. Many sales executives are also responsible for making repeat sales to their employers existing customers. Sales executives work with products and services in many areas including: fast moving consumer goods (FMCG), such as food, drink and stationery; consumer durables, such as clothes, domestic equipment and toys;

business services, such as web design, financial products and sponsorship opportunities;

industrial supplies, such as chemicals, mechanical parts and vehicles. Within the sales environment a number of other job titles are also used to refer to a similar job role, including: sales representative; sales consultant; territory manager; business development representative.

Typical work activities

Typical work activities depend on the market and the setting. A basic distinction can be made between two types of sales: business to business (B2B) and business to customer or consumer (B2C). B2B sales involve selling products or services from one business to another. This is a typical avenue for graduates. For example, a sales executive in a company that manufactures fast moving consumer goods (FMCG), e.g. soft drinks, will sell to the retailer and may be involved in making a strong argument so the products get shelf space. Activities important for success include: relationship building; researching the market and related products;

presenting the product or service in a structured professional way face to face. B2C sales involve direct selling to the consumer or end user. Examples include selling credit cards via the telephone or selling new cars in a showroom. Typical activities for sales executives generally include: listening to customer requirements and presenting appropriately to make a sale; maintaining and developing relationships with existing customers in person and via telephone calls and emails; cold calling to arrange meetings with potential customers to prospect for new business; responding to incoming email and phone enquiries; acting as a contact between a company and its existing and potential markets; negotiating the terms of an agreement and closing sales; gathering market and customer information; representing the organisation at trade exhibitions, events and demonstrations; negotiating on price, costs, delivery and specifications with buyers and managers; challenging any objections with a view to getting the customer to buy; advising on forthcoming product developments and discussing special promotions; creating detailed proposal documents, often as part of a formal bidding process that is largely dictated by the prospective customer; liaising with suppliers to check the progress of existing orders; checking quantities of goods on display and in stock; recording sales and order information and sending copies to the sales office, or entering into a computer system; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements; making accurate, rapid cost calculations and providing customers with quotations; feeding future buying trends back to employers;

attending team meeting and sharing best practice with colleagues.

Skills and Interests

To be a sales executive you'll need to have:

The ability and desire to sell. Excellent communication skills. Strong commercial awareness. A confident and determined approach. Resilience, and the ability to cope with rejection. A high degree of self-motivation and drive. The ability to work both independently and as part of a team. The capacity to flourish in a competitive environment. Fluency in a foreign language may also be helpful. After a period as a successful sales executive, you could expect to be promoted to handle larger and more prestigious accounts. Most companies have a promotion structure you could progress through, moving from sales executive to sales manager, area or regional sales manager and eventually sales director. Promotion is based on results, and rapid progress is a real possibility in sales. If you specialise in an area such as vehicle sales, you could become manager of a dealership. You could move out of sales and into training and education or recruitment. You could move into related career areas, such as advertising, marketing and public relations (PR). It's also common to move companies for promotion or a higher salary. In addition, it's possible to set up your own company on the back of your sales skills.

Most companies offer a basic salary with a bonus or commission scheme, which can vary widely depending on experience and the industry or market sector. A car or petrol allowance and expenses are usually included in the salary package.

The activity of promoting the sale of goods at retail. Merchandising activities may include display techniques, freesamples, on-thespot demonstration, pricing, shelf talkers,special offers, and other point-ofsale methods. According to American Marketing Association, merchandising encompasses "planning involved in marketing the rightmerchandise or service at the right place, at the right time, in the right quantities, and at the right price."

Territory Sales Coordinator

Overall responsibility of doing Route Auditing (route riding) on regular basis in all the regions. To Supervise of each and every salesman across all the region. Cross verification of all display agreements. Cross verification of Invoices with customers in order to verify that the Salesman has given the correct invoice. Stock taking to done on regular basis for Store and Van Salesman Vehicles. Spot stock taking to be done in the market for the Van Salesman Vehicles. To see that no. of malpractice is done by the Salesman/Pre-seller in the market. To see that Manual Invoice is not issued to the customers. Must have a valid Driving License Salary Offered 25,000 TO AED 30,000 + Bonus + Commissions