Citrix Client Installation Guide

To access Citrix go to the following website https://remote.lynbrook.k12.ny.us Enter your Lynbrook username and your password and click the Log On button.

Fig.1 If you have never logged into Citrix before, you will be greeted with the following webpage (Fig.2). Click on the check box and then proceed to click on the download button.

Fig.2 A File Download text box should appear, click on the run button to start the installation procedure.

Fig. 3

An Internet ExplorerSecurity Warning dialog box will appear; click on the run button to start the installation procedure.

Fig.4 A Progress Bar box should appear on screen (Fig.5).

Fig.5 Fig.6 shows the completed installation of the Citrix Xen App Web Plugin; click the close button to move on to installing the Citrix Helper Control .

Fig.6

Click the close button on this text box as well.

Fig.7 To start installing the Citrix Helper Control: first click on the yellow bar on the upper part of the open web window, then proceed to click on Run ActiveX Control on the drop down menu.

Fig.8 An Internet ExplorerSecurity Warning dialog box will appear; click on the run button to start the installation procedure.

Fig.9

After

installation completes, you will be presented with the Application window. You are now able to click on any icon in the application window, and it will launch the application in a new window.

the

Fig.10

Troubleshooting errors:
You can log on to to the Citrix website; you can get to the application page, but the applications will not launch. You may see an error like in Fig.11.

Fig.11

You can log on to to the Citrix website; you can get to the application page, you click on an applications it appears to launch, but you receive error like in Fig.12.

Fig.12 If you are receiving one of these errors, check the following on your computer: Windows XP: check in Add or Remove Programs located in the Control Panel; verify you have an entry for Citrix XenApp Web Plugin. Windows Vista: Check in Programs and Features located in the Control Panel under Programs; verify you have an entry for Citrix XenApp Web Plugin.

If you did not see the Citrix XenApp Web Plugin; logon to the Citrix Application page click on the tab labeled Messages like in Fig.13.

Fig.13

You will be greeted with an information alert (Fig.14); it states that there is an enhanced client available for download, please click here to obtain the software.

Fig.14 You will be greeted with Client Download Page (Fig.15). Click on the check box then click on the download button and proceed to install the client.

Fig.15