OUMH1203_SEM MEI06/F_AH

PART A

INSTRUCTION: Answer ALL questions.

QUESTION 1

The library contains many types of resources that you can utilise to do your research. List down FOUR (4) types of research sources. [4 marks]

QUESTION 2

Briefly explain the following terms:

a) Research paper b) Thesis statement [4 marks]

QUESTION 3

The body of the letter is divided into three parts, namely the introduction, the middle and the conclusion? State TWO (2) things that are contained in the introduction paragraph.

[4 marks]

QUESTION 4

Briefly explain the differences between the deduction and induction modes of the reasoning process. [4 marks]

OUMH1203_SEM MEI06/F_AH

QUESTION 5

Understanding persuasive strategies can help you to analyse the strategies other people are using to persuade you. Briefly explain TWO (2) types of persuasive strategies. [4 marks]

QUESTION 6

Report style is elusive and difficult to define, but it is something that may determine the success of your report. List down FOUR (4) characteristics of a good report style. [4 marks]

QUESTION 7

Give TWO (2) reasons why documentation is important in formal written work. [4 marks]

QUESTION 8

Business letters are an essential means of communication between organisations and their customers. State FOUR (4) criteria of a good business letter. [4 marks]

QUESTION 9

What is a proposal and what is the purpose of writing a proposal? [4 marks]

QUESTION 10

One way of writing bad news letter is to manipulate paragraph/sentence structure. Briefly explain the general structure of writing bad news letter. [4 marks]

OUMH1203_SEM MEI06/F_AH

PART B

INSTRUCTION: There are TWO (2) groups of questions in this section. You need to answer ONE (1) question from group A and TWO (2) questions from group B.

GROUP A: Answer ONE (1) question only from this group.

QUESTION 1

Write a letter to a job applicant, Mr. Joseph Ramayanan, telling him that he has not been successful in his application to become a sales manager. Mr. Joseph already works for your company as a sales executive in the sales department and he felt sure that he would be offered the job. Give reasons for his unsuccessful application. Say that he should apply again when another vacancy arises and that you are sorry about the outcome. [Total: 20 marks]

QUESTION 2

Write a letter to your travel agent company complaining about a disastrous holiday. The holiday was in an apartment in London. There were lengthy flight delays each way and the apartment was old and in shambles. The travel company is: Holidaymaker Travel and Tours Sdn Bhd. Address: No 6, Jalan Pinggiran 5, Medan Damai Ukay, 68000 Ampang, Selangor Darul Ehsan. Person in charge: Encik Azhar Jamaluddin [Total: 20 marks]

OUMH1203_SEM MEI06/F_AH

Group B: Answer TWO (2) questions only from this group.

Write a short essay (not more than 400 words) based on the following questions:

QUESTION 3

Do you agree or disagree with the following statement? Face-to-face communication is better than other types of communication, such as letters, e-mail, or telephone calls. Use specific reasons and details to support your answer. [Total: 20 marks]

QUESTION 4

The crime rate in Malaysia is taking a turn for the worse. The Malaysian Quality of Life Index 2002 revealed a sharp decline in the public safety index with the crime rate measured by crimes per 1,000 population almost doubling from 3.8 in 1990 to 7.1 in 2000 (source: Social Watch National Report 2004). What, in your opinion, are some of the reasons for the high increase in Malaysias crime rate? Discuss. [Total: 20 marks]

QUESTION 5

Some people think that governments should spend as much money as possible on developing or buying computer technology. Other people disagree and think that this money should be spent on more basic needs such as education, housing for the poor etc. Which one of these opinions do you agree with? Use specific reasons to support your answer. [Total: 20 marks]

OUMH1203_SEM MEI06/F_AH

QUESTION 6

The idea of going overseas for university study is an exciting prospect for many people. But while it may offer some advantages, it is probably better to stay home because of the difficulties a student inevitably encounters living and studying in a different culture. To what extent do you agree or disagree with this statement? Discuss. [Total: 20 marks]

THE QUESTION PAPER ENDS HERE