FAQ: Explanation Of Each BlackBerry Service Book Type

by Ronen Halevy on Jan 22nd, 2009 5 Comments When users first hear about a BlackBerry service book they usually give me a quizzical look. Its not something any other phone really does or requires. Some carriers will push out configuration files but thats a one time deal. For a BlackBerry a service book details how your BlackBerry will connect with RIMs servers and enables certain features that require a different configuration. Without specific service books your BlackBerry will be limited in its functionality. For example, the browser and each email address you have each have their own service book needed for them to function. The problem is that it is quite difficult to understand some of these service books by their name. For example, Browserconfig is pretty self explanatory but IPPP for BIBS is cryptic. One of our dedicated readers, Nathanael, sent me this great table he found in some RIM documentation that details exactly what each service book does based on the type it is. Not sure exactly where the source is but I found it enlightening. Service Book 5 Click [BrowserConfig] Functionality Contains settings that are used by the Email Settings icon to create a new BlackBerry Internet Service account or maintain an existing one. Contains routing information that is used by the E-mail Settings icon for BlackBerry Internet Service accounts. Contains settings for the BlackBerry Internet Browser Service such as a preconfigured homepage or bookmarks. Contains information about BlackBerry Internet Browser Service routing information.

5 Click [IPPP] or 5 Click [WAP] Browserconfig for IPPP [BrowserConfig] IPPP for BIBS [IPPP]

Contains information that is required to Desktop [ALP] or BlackBerry [ALP]* perform wireless Global Address Book searches.

Desktop [BBIM] or BlackBerry [BBIM]*

Contains the record information that is used to send instant messages with an enterprise instant messaging service such as Microsoft Live Communications Server. Contains settings for the BlackBerry Browser such as preconfigured homepage or bookmarks. Contains information that is required for BlackBerry wireless calendar operations. Contains information that is required to send messages and perform functions such as wireless email message reconciliation.

Desktop [BrowserConfig] or BlackBerry [BrowserConfig]* Desktop [CICAL] or BlackBerry [CICAL]* Desktop [CMIME] or BlackBerry [CMIME]*

Contains information that is required to use and browse the Internet using the Desktop [IPPP] or BlackBerry [IPPP]* BlackBerry Mobile Data System (BlackBerry MDS). Contains information that is used to wirelessly synchronize organizer databases and to wirelessly backup and restore BlackBerry smartphone data. Desktop [SYNC] or BlackBerry [SYNC]* Note: The BlackBerry smartphone must be running BlackBerry Device Software 4.0 or later and be connected to a BlackBerry Enterprise Server software version 4.0 or later. Contains information that is used to turn on or off the Enterprise Activation icon for BlackBerry Device Software 4.0 and later. Contains information that is required to send Multimedia Messaging Service (MMS) messages over Wireless Application Protocol (WAP) 1.x. Contains infromation that is required to send MMS messages over WAP 2.x. Contains information regarding the wireless providers MMS settings. Contains settings for the WAP Browser such as a preconfigured homepage or bookmarks.

Provisioning [Provisioning]

MMS Transport [WAP]

MMS Transport [WPTCP] MMS client [MMS] WAP Browser [BrowserConfig]

WAP Transport [WAP]

Contains information that is required to connect to a wireless providers WAP 1.x gateway. Contains information that is required to connect to a wireless providers WAP 2.x gateway.

WAP2 Transport [WPTCP]

Contains information that is used to setup a WAP-push connection on a BlackBerry smartphone for WAP dependent WAP Push Config [WAPPushConfig] applications and is also used for new MMS message notifications sent using WAP Push. Contains information that is required to send messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service 1.8. Web Client [CMIME] Note: BlackBerry Internet Service 1.8 is no longer available and has been replaced by the BlackBerry Internet Service 2.x. Contains the record information that is used to send instant messages using the Yahoo! Messenger client. Note: This service book is available from the wireless service provider. Contains configuration and carrier <Retail_Instant_Messaging_Applica information for a retail instant messaging tion> [BBIMConfig] application and is also used in the creation of the [KEYNOGO] service book. Contains information that is required for <Retail_Instant_Messaging_Applica sending instant messages with a retail tion> [BBIM] instant messaging application. Contains information that is used for the encryption and decryption of instant messages that are sent using a retail <Retail_Instant_Messaging_Applica instant messaging application. tion> [KEYNOGO] For example, the algorithm used by Google Talk is Advanced Encryption Standard (AES) 256 bits. <your_email_address> [CMIME] Contains information that is required to

Yahoo Messenger [YHO]

send email messages and perform functions such as wireless email reconciliation with the BlackBerry Internet Service. Contains information that is required for BlackBerry wireless calendar operations with the BlackBerry Internet Service running BlackBerry Device Software 4.2 or later.

<your_email_address> [CICAL]

* The service books marked with an asterisk appear on the BlackBerry smartphone with either Desktop or BlackBerry in the title. Additionally, they are named according to the message service display name in BlackBerry Redirector Settings which is a part of the BlackBerry Desktop Manager. Although the names are different, both service books function in exactly the same way.
http://www.berryreview.com/2009/01/22/faq-explanation-of-each-blackberryservice-book-type/

BlackBerry Glossary
Welcome to the BlackBerry FAQ!
BlackBerryFAQ.com is the sister site to BlackBerryForums.

This is a glossary of terms commonly found on BlackBerry Forums and other mobile phone forums. This article has been originally written/compiled by Mark Rejhon of BlackBerryForums.com. It was updated in May/June/Septmber of 2007 by JSanders of BlackBerryForums.com

Contents
[hide] 1 APN 2 BES 3 BIS 4 BWC 5 DM 6 HTML 7 MDS 8 MMS 9 OS 10 PIM 11 PIN 12 PIN Messaging 13 Push Email 14 RIM 15 Service Book 16 SMS 17 Sync 18 TCP/IP Stack 19 WAP

20 Network Types

APN

This is an acronym for Access Point Name. This is used for the TCP/IP stack. This is a kind of a gateway between the mobile network and the Internet network. To gain access to alwayson Internet from a mobile phone, such as instant messaging, it goes through an APN. Some mobile phones, such as BlackBerry uses multiple APN's. The main APN is blackberry.net for the BlackBerry emails, but there are other APN's that are carrier-specific for getting Internet access such as Verichat, etc.

BES

This stands for BlackBerry Enterprise Server. BES turns a BlackBerry into a powerful government-quality secure email system with full wireless email and PIM synchronization, including email folder structure, moves between folders, deletions, unread/read indicators, etc. An administrator can even kill a BlackBerry remotely through BES when it gets stolen too. People who need inexpensive BES, can see the Hosted BES FAQ. BES also provides MDS capability, which is generally higher-reliability than the recently available TCP/IP stack found on BlackBerries.

BIS

Stands for BlackBerry Internet Service. This is your @blackberry.net email account, which you can access via a web browser, in order to configure your BlackBerry through a webbased interface. You can also read your blackberry.net emails on your BIS account. This is the new name for the BlackBerry Web Client (BWC).

BWC

BWC is an abbreviation for BlackBerry Web Client. This is the old name for "BlackBerry Internet Service". See BIS.

DM
Desktop Manager is the software application used by a BlackBerry to communicate with your PC for synchronizing data in your calendar, address book, tasks and memos. Other applications included in recent versions of DM include a Switch Device Wizard used for moving or upgrading from one BlackBerry to another and other phone models/manufacturers to a BlackBerry; Media Manager, used for transferring media content (music files, pictures, ringtones, etc.); Application Loader, for loading additional or third-party software to your BlackBerry; and Backup/Restore, used to backup the data content on your BlackBerry and likewise to restore content from your backup to the BlackBerry.

HTML

Hyper Text Markup Language. This is the format of a document in a web browser. Same thing as in your desktop web browser, such as Internet Explorer. Recent BlackBerry devices can now display HTML too.

MDS

This stands for Mobile Data Service. It's a method of Internet connectivity for a BlackBerry. that is provided by a BlackBerry Enterprise Server. In the past, BlackBerry devices required MDS to run most kinds of third-party Internet software. More information can be found at Configuring Internet on BlackBerry.

MMS

Multimedia Message Service is similar to SMS (see definition below) but allows attachment of certain images, address book entries, and other media.

OS
Operating System is the core operating software that is the engine of your BlackBerry. There

are various OS versions developed by RIM and released by carriers to their users. Find your OS on your BlackBerry by (on the BB) clicking Options or Tools, and clicking About.

PIM

This stands for Personal Information Management. A PIM handles your address book, calendar, tasks, and notes. A BlackBerry has PIM because it has these. A PalmPilot has a PIM too. And your desktop Microsoft Outlook is a PIM software program. So is Palm Desktop too. Macintosh users have Entourage, as well as simpler PIM components such as iCal. PIM's are frequently designed to synchronize to each other, such as between a BlackBerry and Microsoft Outlook.

PIN

Each Blackberry has a unique PIN. This is not your 4-digit PIN for your SIM card, but an 8 character long hexadecimal value that is used to identify your device against the BlackBerry Enterprise Server. So this PIN is not used in the common understanding of "PIN" for logging in, like your using phone SIM card, ATM card, Online banking.

PIN Messaging

Sending private emails only between BlackBerry devices. A BlackBerry PIN is a special address code similar to a postal code or phone number, for sending emails only to other BlackBerry devices. This is not compatible with phone numbers or emails or SMS. It is an entirely different kind of an address. Not every BlackBerry user needs to use PIN Messaging, but this feature is there if you love it! BlackBerry_PIN

Push Email
Push Email describes any system where message delivery to a wireless device is accomplished by a server initiating communication with the end unit. Push Email is often misunderstood as any system with "immediate" mail deivery. While BlackBerry devices are well known for having nearly immediate mail delivery, the timing has, in fact, very little to do with determining whether a system is push email. The key to push mail is the responsibility of the end client in the mail delivery process. A BlackBerry device never

initiates the mail delivery process, which is what makes it a push system. BES, BIS and Desktop Redirector are all push mail systems which integrate with the BlackBerry device.

RIM

Stands for Research In Motion, the company that manufactures BlackBerry devices and develops software products for it, such as BES.

Service Book

Service Books on your BlackBerry enable various services to be rendered to your BlackBerry, such as email configurations, the browser and attachment services.

SMS

This stands for Short Message Service. This is a method of sending small text messages between mobile phones, usually up to 160 characters of text. This behaves like an email, except the address is simply the phone number of your recipient mobile phone or BlackBerry. SMS is very popular in some countries such as UK, and especially popular with the young urban crowd in developed countries. SMS is also a popular substitute for email in areas where email is used less frequently.

Sync

Short for Synchronization or Synchronize. This allows your BlackBerry to have identical PIM information as your Microsoft Outlook. New items added to your BlackBerry gets added to your Microsoft Outlook automatically, and new items added to your Microsoft Outlook gets added to your BlackBerry.

TCP/IP Stack

This is a protocol that allows all computers and handhelds to connect to the Internet. If you are reading this article, you are already using a TCP/IP stack that is built into your computer or handheld's operating system. TCP/IP stands for "Transmission Control Protocol / Internet Protocol". Recent BlackBerry devices include TCP/IP capability, so you can run Internet software on a BlackBerry.

WAP

This stands for Wireless Application Protocol. This is a method of wireless web browsing. Kind of like slimmed-down HTML. Wikipedia WAP

Network Types

GSM

GSM is the most popular mobile phone standard in the world. It is used by almost every country in the world that has a mobile phone network. GSM stands for "Global System for Mobile communication". This is a second-generation digital mobile phone standard that transmits voice digitally between the phone and the cell antenna towers. Large North American mobile phone networks that uses GSM include Cingular and AT&T, Rogers and Fido, as well as T-Mobile. Standardization has permitted the ability to interchange phones between many different providers, provided that the phone is not "locked" to function only on one carrier. For technical information, see Wikipedia GSM.
GPRS

This is a data extension to GSM and stands for "General Packet Radio Service". This enables devices such as BlackBerry to have always-on access without using up airtime. GPRS simply transmits data over unused airwaves that are not being used for active phone calls. GPRS gives priority to phone calls, so GPRS automatically slows down in busy airwaves to prevent

busy signals on other mobile phones. This is why GPRS can give you unlimited 24/7 alwayson Internet access, without the need to dial the Internet. It is the most widespread always-on Internet method. BlackBerry uses GPRS for all emails. Speeds are typically between 30 and 70 kilobits per second, depending on conditions and the network. Not all GSM networks have GPRS. All North American GSM networks have GPRS available. GPRS is partway between second generation and third generation, so it is often called a "2.5G" network. GPRS can have fairly high latency, of about 500 milliseconds. For technical information, see Wikipedia GPRS.
gprs

Lowercase GPRS on BlackBerry means that you have basic data service but without BlackBerry email support. Also applies to lowercase "1x" for Verizon/Sprint/Bell CDMA and "nxtl" on Nextel iDEN (see below). GPRS BlackBerries will display an indicator "GPRS" when it connects with full data service, and lowercase "gprs" when it is not able to connect to full BlackBerry email/Internet service.
EDGE

This is an extension to GSM and GPRS for faster data speeds. The principle is the same as GPRS, except data speeds are much faster. Speeds are typically in excess of 100 kilobits per second, and sometimes in excess of 250 kilobits per seconds under excellent conditions. Latency is improved over GPRS. For technical information, see Wikipedia EDGE.
iDEN

This is newer proprietary mobile phone network that was made popular by Nextel. It stands for "Integrated Dispatch Enhanced Network". It has the advantage of being natively packetbased so Internet performance is much lower latency on iDEN networks than GPRS networks, as low as under one-tenth the latency of GPRS. Telus and some South American carriers also use iDEN. iDEN phones are not interchangeable with GSM and CDMA phones. Nextel BlackBerry devices will display an indicator "NXTL" when it connects with full data service, and lowercase "nxtl" when it is not able to connect to full BlackBerry email/Internet service. For technical information, see Wikipedia iDEN.
CDMA

This is yet another mobile phone network standard, invented by Qualcomm, and is used mainly by many North American carriers. It stands for "Code Division Multiple Access". CDMA BlackBerry devices display an indicator "1X" when it connects with full data service, and lowercase "1x" when it is not able to connect to full BlackBerry email/Internet service. Carriers include Verizon, Sprint, and Telus. For technical information, see Wikipedia CDMA.
CDMA2000 and 1X

Just like GPRS is an extension to GSM, this is a standard that extends on CDMA for always-on data at higher speeds. CDMA based BlackBerry devcies use 1X for data transmissions. For technical information, see Wikipedia CDMA2000.
EVDO

EVDO is a lot like EDGE (for GSM-based networks) except it is for use on CDMA networks. It provides a higher-speed connection (up to 4.9Mbps on downward links) than already available with the CDMA2000 standard. When EVDO is used on a BlackBerry, it is commonly identified as 1X EVDO. For technical information, see Wikipedia EVDO.
WiFi

A Wi-Fi enabled device such as a PC, iPod, cell phone or PDA can connect to the Internet when within range of a wireless network connected to the Internet. The area covered by one or more interconnected access points is called a hotspot. Hotspots can cover as little as a single room with wireless-opaque walls or as much as many square miles covered by overlapping access points. Wi-Fi can also be used to create a mesh network. Wikipedia WiFi
3G

3G is the third generation of mobile phone standards and technology, after 2G. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, "IMT-2000". 3G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony and broadband wireless data, all in a mobile environment. Unlike IEEE 802.11 networks, 3G networks are wide area cellular telephone networks which evolved to incorporate high-speed internet access and video telephony. IEEE 802.11 networks are short range, high-bandwidth networks primarily developed for data. Wikipedia 3G
Mobitex

This is one of the original networks that early models of BlackBerry devcies ran on. They were the RIM model 95X series. Mobitex is an early packet-switched wireless data network, and is still a popular data network for many systems such as taxi meters, parcel delivery scanners, etc.

Please post terms and acronyms you want added to this Glossary!

http://www.blackberryfaq.com/index.php/BlackBerry_Glossary#Service_Book

What is BIS?
BIS stands for Blackberry Internet Service. Basically, this is a service from your provider that lets you receive email and access the internet on personal Blackberries. BIS differs from BES, or Blackberry Enterprise Server, in that BIS retrieves personal email whereas BES retrieves corporate email. Normally, BIS provides push email for up to 10 non-corporate email accounts and some form of internet data service, whether that be a set MB limit, or unlimited.

How do I get BIS?

o

When you sign up for a personal Blackberry data plan from your service provider, you are signing up for BIS. It is usually called the Blackberry Internet Service Plan. Ask your provider's local salesperson for BIS and they should point you in the right direction.

Benefits of BIS over BES:

Get personal email delivered to your Blackberry

Doesn't require you to set up a BES server. No BES licensing fees. Usually cheaper plan rates. The easiest solution for those who don't work for a company with a BES server, or for those who want to use a Blackberry for strictly personal use.

What Are The Methods of Receiving Email On BlackBerry?

This is an article that was originally written by Mark Rejhon on BlackBerryForums.com

I noticed on several forums that this is a commonly asked question. So I am posting. There are several ways to get emails into a BlackBerry. BlacKBerry does not use a conventional email client, using a push technology. However, you can integrate nearly any email account including POP and IMAP and Exchange and even add support for Hotmail/GMail/etc email accounts.

BIS email address.

See BlackBerry Glossary This is the free push email address included with all BlackBerry plans. Most common method for consumers/prosumers. Send the email to the free YOURNAME@carrier.blackberry.net email address. This is true push email, as email will show up instantly on the BlackBerry (in just 5 seconds in many

cases) the moment someone sends it from a desktop computer. No need to check email, it shows up immediately on your BlackBerry screen, SMS-style or pager-style! To access to your @blackberry.net email account, See BWC/BIS Login Instructions Tip For Advanced Users: When adding new POP/IMAP accounts to your BWC/BIS account, try entering dummy information for username/password. This will get you straight to the Advanced Server Page, which allows more configuration such as for Secure Password Authentication, etc.

POP and IMAP email.

See BlackBerry Glossary This is available with all BWC accounts above. The BWC webmail site has a configuration that allows you to enter POP hostnames, usernames and passwords for a certain number of POP accounts. Your BWC will automatically check email every 15 minutes and forward a copy of messages to your BlackBerry. This is not true push email; you must send email directly to the @blackberry.net address (or use BES). Information from RIM website

Email forwarding.
Configure your existing email addresses to automatically forward a copy to your BWC email address (the one ending in blackberry.net). This will allow you to have a different email address while retaining push email capability, for those cases you do not need a BES.

Third party email software

such as Reqwireless EmailViewer or HotViewer or midlet-based email client These software are not as good as the built-in BlackBerry push email but you can get third party email software and install them on the BlackBerry for those special exceptions that you don't want to integrate directly into the BlackBerry. Note: In order to be able to run third party email clients on the BlackBerry, you need either (a) BlackBerryOS 4.0 or later, or Nextel/Telus BlackBerryOS 3.7 or later ..... or (b) use a Blackberry Exchange Server, or a BES/MDS hosting service.

BlackBerry Redirector.
This is a special software program included on a CD included with BlackBerries, that you can install on your computer. You can run it on a home computer or office computer -- just leave the computer on 24 hours a day. The software will watch for new emails arriving in Microsoft Outlook and

then automatically forward a copy of these emails to your BlackBerry. (No BES needed, although some users have reported a BES Server Address Required during installation). But you must keep your computer running 24 hours a day to get copies of your email.

BlackBerry Mail Connector.

This is different than the Redirector. This is a special software program included on a CD included with BlackBerries, that you can install on your computer. You can run it on a home computer or office computer -- just leave the computer on 24 hours a day. The software will watch for new emails arriving in Microsoft Outlook or Lotus Notes and then automatically forward a copy of these emails to your BlackBerry. (No BES needed). But you must keep your computer running 24 hours a day to get copies of your email. This method allows relatively tight integration including mail read status, deletes and SENT mail (mail sent on the Blackberry will show up in your SENT Box.

Blackberry Enterprise Server (BES)

This can be purchased as a server for full internal integration with corporate email, (expensive) or as a BES (MDS) Hosting service for more individual integration (cheaper). Mainly used by corporations, although some prosumers have purchased BES/MDS Hosting services. This is the preferred corporate method of push email, fastest and most secure, and allows you to have your own custom domain names. It interfaces with Exchange Server (or Lotus Domino, or Groupwise) and allows your BlackBerry to automatically mirror your Exchange Inbox. Wireless email sync capabilities means that if you delete email on your BlackBerry, it also gets deleted from the desktop. There are other benefits to BES. For example, Version 4.0 of BES also adds wireless over-the--air Addressbook/Calendar/Notes/Tasks synchronization. More information for the full corporate version is found here Alternatively, you can get BES Hosting Service if you don't want to purchase the full server. This service is offered by several third parties. The full server itself can cost over a thousand dollars, while getting hosting service for one BlackBerry typically costs less than $25 per month. All five of the above can be used simultaneously on different email addresses, into the same BlackBerry "Inbox" (Messages screen).

BlackBerryProfiles.nsf: This database stores important configuration information for each BlackBerry user. The information that is stored includes handheld identification information, the users triple DES encryption key, link to the users BlackBerry state database, and other information used to manage the flow of messages to and from the users handheld. BlackBerry state database: Each user has a uniquely named BlackBerry state database that contains tracking information for each message. When the BlackBerry Enterprise Server processes a message, an entry is written to the BlackBerry state database. This establishes a correlation between the original message in the users Lotus Notes Inbox, and the same message on the users handheld. The BlackBerry state database is critical to the operation of the BlackBerry Enterprise Server. The Lotus Domino databases used by the BlackBerry Enterprise Server are created within the Lotus Domino environment and leverage existing Lotus Domino Environment security features. Specifically, the security on individual databases is controlled by the database Access Control List (ACL). Also, some fields that require more security are encrypted within the database. The BlackBerry Enterprise Server and Lotus Domino Server communicate using the same Remote Procedure Call (RPC) contained within Lotus Notes. Lotus Notes RPC enables seamless communication between the BlackBerry Enterprise Server, BlackBerry-related Lotus Domino databases and the Lotus Domino Server. After the BlackBerry Enterprise Server creates databases and establishes communication with Lotus Domino, the BlackBerry Enterprise Server polls the BlackBerry users Notes Mailboxes for new mail items. The BlackBerry Enterprise Server can monitor many user mailboxes using the Notes RPC. When a BlackBerry user receives a new message in their Notes Mailbox, the BlackBerry Enterprise Server recognizes the new message using the Lotus Notes RPC polling method. The BlackBerry handheld supports attachment handling through the attachment service. The attachment service supports Microsoft Excel, Microsoft PowerPoint, Corel WordPerfect, Adobe .pdf files, and ASCII 2003 Research In Motion Limited www.blackberry.com Page 4 of 13 BlackBerry Security for Lotus Domino documents. Refer to the Attachment Service white paper for more information on the BlackBerry attachment service. Refer to the BlackBerry Enterprise Server version 2.2 for Lotus Domino white paper for more information on the BlackBerry Enterprise Server.

4. If the message is not filtered, the BlackBerry Enterprise Server creates an entry in the users BlackBerry state database that associates the original message with a randomly generated RefID and tag. 5. The BlackBerry Enterprise Server strips out the first portion of text from the message, then compresses and encrypts the message using User 2s individual Triple DES encryption key that is stored in User 2s BlackBerryProfile.nsf database entry. The encrypted, compressed message is then placed in the BlackBerryOutbox.nsf database for delivery. 6. The BlackBerry Enterprise Server sends the first portion of the message through the firewall or proxy through port 3101. This connection to the BlackBerry network architecture is on an authenticated outbound-only connection that only the BlackBerry Enterprise Server is allowed to make.

ENTERPRISE ACTIVATION
Pre-requisites for enterprise activation Before setting up an enterprise activation process, verify that the following conditions are met:

The service provider has provisioned the BlackBerry device with the BlackBerry Enterprise Server service class. The BlackBerry device user account is added to the BlackBerry Enterprise Server. The BlackBerry Enterprise Server is correctly configured to access the BlackBerry device user's mailbox. See KB02276 for information on BlackBerry Enterprise Server administration account permissions. An activation password is set for the BlackBerry device user account. Note: For instructions on setting up an enterprise activation process, see KB03674.

Once the conditions listed above are met, the BlackBerry Enterprise Server monitors the mailbox for new messages, including the ETP.DAT activation message that will be sent from the BlackBerry device. The following scenario outlines the steps used to prepare for a wireless enterprise activation process:

1. A BlackBerry device user receives a new BlackBerry device and contacts you to activate it. 2. You set the enterprise activation password on the BlackBerry device users account and communicate it to the BlackBerry device user. In this period (before the BlackBerry device user initiates activation), the account status is Initializing. Stages of the enterprise activation process This section provides an overview of the four stages of the enterprise activation process. Stage 1 - Activation 1. The BlackBerry device user types the email address and activation password in the Enterprise Activation application on the BlackBerry device. 2. The BlackBerry device creates an encrypted activation message containing an ETP.DAT file and sends it using the wireless network to the BlackBerry device user's mailbox. The ETP.DAT message contains information about the BlackBerry device such as routing information and the BlackBerry devices activation public keys. The ETP.DAT message is routed through the BlackBerry Infrastructure to the BlackBerry device user's mailbox as a standard message with an attachment. See the Role of the ETP.DAT message in the enterprise activation process section in this article for more information on the ETP.DAT message. When the ETP.DAT message is sent, the BlackBerry device displays a status of Activating. Stage 2 - Encryption verification 1. When the ETP.DAT message arrives at the messaging server, the BlackBerry Messaging Agent checks the message contents. 2. The BlackBerry Enterprise Server processes the data attached to the message, first verifying that the encrypted password matches the one set for the BlackBerry device user. If it matches, the BlackBerry Messaging Agent generates a new permanent encryption key using either Triple Data Encryption Standard (Triple DES) or Advanced Encryption Standard (AES) and sends it to the BlackBerry device. The BlackBerry device displays a status of Verifying Encryption. Stage 3 - Receiving services

1. The BlackBerry Enterprise Server and the BlackBerry device establish a master encryption key. The BlackBerry device and the BlackBerry Enterprise Server verify their knowledge of the master key to each other. 2. The BlackBerry device implements the new encryption key and displays the following message: Encryption Verified. Waiting for Services. 3. The BlackBerry Messaging Agent forwards a request to the BlackBerry Policy Service to generate service books. The BlackBerry Policy Service receives and queues the request, and then sends out an IT policy update to the BlackBerry device. 4. The BlackBerry device registers that the policy is applied successfully. 5. The BlackBerry Policy Service generates and sends the service books to the BlackBerry device, which is now able to send messages and displays the Services Received status. The BlackBerry device then displays the following message: Your email address, <user@domain.com> is now enabled. Synchronization service Desktop [S<SRP_Identifier>] Stage 4 - Slow synchronization 1. Once the [CMIME] service book has arrived, the BlackBerry device will be able to reconcile messages with the BlackBerry device user's email account. You can configure reconciliation as required. All the service books should arrive at the same time, but only the [CMIME] is required for email reconciliation. 2. The BlackBerry device registers the receipt of its service books to the BlackBerry Enterprise Server and the activation process completes. The message Activation Complete is shown. 3. The slow synchronization process begins with a BlackBerry device request, synchronizing data from the calendar first (using the [CICAL] service book) and then the other organizer databases with the BlackBerry device. 4. For wireless synchronization to occur, the Desktop [SYNC] service book is sent to the BlackBerry device. The [SYNC] service book allows for organizer data synchronization, wireless backup and restore capability, and synchronization of email settings and filters. The process is managed by the BlackBerry Messaging Agent for the Calendar, and the BlackBerry Synchronization Service for the remaining organizer databases. For more information on wireless organizer synchronization and the slow synchronization protocol, see KB03804. 5. The appropriate service books and IT policies are sent from the BlackBerry Enterprise Server to the BlackBerry device. The BlackBerry device user is now able to send and receive email messages on the BlackBerry device.

6. If the BlackBerry device user is configured for wireless organizer data synchronization and wireless backup, the BlackBerry Enterprise Server will send the following data to the BlackBerry device: o Calendar entries o Address Book entries o Tasks o Memos o Email messages o Existing BlackBerry device options that were backed up through automatic wireless backup When the enterprise activation process is complete, the BlackBerry device displays a status of Activation Complete. Role of the ETP.DAT message in the enterprise activation process During the enterprise activation process, the BlackBerry device sends a message containing an ETP.DAT file, which contains activation information, to an activation email address stored on the BlackBerry device. Once the BlackBerry device user selects Activate in the Enterprise Activation application on the BlackBerry device, the following actions occur: 1. The ETP.DAT message is sent to the BlackBerry Infrastructure, which forwards it to the email address that was typed in the Enterprise Activation application. 2. The BlackBerry Enterprise Server, which monitors the BlackBerry device users mailbox, picks up the ETP.DAT message. The activation process begins. 3. The BlackBerry Enterprise Server sends the acknowledgement and encryption information to the BlackBerry device. 4. The IT policy is sent to the BlackBerry device. Once the BlackBerry Enterprise Server verifies that the policy has been applied successfully, it sends the required service books to the BlackBerry device. 5. When the BlackBerry Enterprise Server has sent all the required information to the BlackBerry device, the following message is displayed: Your email address <user@domain.com> is now enabled 6. The slow synchronization process begins.

As a BlackBerry administrator, your responsibilities include controlling your BlackBerry environment. You can control what users can do on their devices, who can push content out to those devices, and even help your users when they lose or break their devices. You have many means at your disposal to accomplish these goals. This chapter discusses several of the tools you can use to help manage the users in your BlackBerry environment, including the following: * IT commands: Commands that are sent to the device wirelessly, that instruct it to perform a certain function. * PIM settings: Control how the users devices synchronize with their PIM data. * Wireless synchronization: Enable or disable the ability for the users devices to synchronize email and PIM data wirelessly. * Redirector settings: Modify the users signatures and e-mail filters, if necessary. * MDS access control: Control how the user can use MDS. Throughout this chapter, we will use screenshots from the Lotus Domino BES BlackBerry Manager. If you are using an Exchange BES 4.0 BlackBerry Manager, the GUI is slightly different. However, the settings and their locations are the same.

IT Commands
By sending IT commands to the devices, you can make the devices perform a certain function. These IT commands were first introduced in the Domino BES 4.0 product, so they are not available on the Lotus Domino BES 2.2. For Exchange BES environments, the IT commands have been available since BES 3.6. In addition to the correct BES version, the device must be running at least version 3.6 of the Handheld Software. To use this feature, begin by opening the BlackBerry Manager console. On the far left of the screen, select the desired server. At the top of the screen, select the User List tab, then click on one of the users below the tab. As shown in Figure 7-1, you can view the IT Admin tasks by clicking that heading in the lower-right portion of the screen.

Figure 7-1: IT Admin tasks in BlackBerry Manager The list of available tasks includes the following: * Resend IT Policy * Assign IT Policy * Resend Peer-to-Peer Key * Resend Service Book * Set Password and Lock Handset * Set Owner Information * Erase Data and Disable Handheld

Resend IT Policy
As discussed in Chapter 3, IT Policies are a set of parameters you can use to enforce company policy, security, or simply limit the available functions on the BlackBerry handheld device. In BES 4.0, IT Policies can also contain settings for third-party applications that may be running on your devices.

There should be no need to resend IT Policies because they are automatically sent out when they are updated, or when you assign a new one to a user or users. However, if for some reason a particular device does not receive an IT Policy, you can use this task to resend it.

Assign IT Policy
When a BlackBerry user is added to the BES, the default IT Policy is automatically sent to that user. If a user is moved between BlackBerry Enterprise Servers in the same BlackBerry domain, that user will keep using the same IT Policy. To be safe, the BES will resend the IT Policy to the device. If at some point you create a new IT Policy, you can use this task to assign it to one or many BlackBerry users.

Resend Peer-to-Peer Key

A peer-to-peer encryption key is a key that you can set to limit the sending of PIN-to-PIN messages. If you set a peer-to-peer key, then your BlackBerry users will not be able to send PIN-to-PIN messages to devices outside of their BlackBerry domain, although they will be able to receive incoming PIN messages from any device. When you set the encryption key, all PIN-to-PIN communications are encrypted with that key. This is in addition to the 3DES encryption that is applied to all BlackBerry communications. To set a peer-to-peer encryption key, click your BlackBerry domain in the left of the BlackBerry Manager screen, and then click Update Peer-To-Peer Encryption Key under the Service Control and Customization section on the right. To resend this encryption key, use the Resend Peer-To-Peer Key command in the IT Admin section of the BlackBerry Manager console screen.

Resend Service Book

Service Books are entities that describe to the handheld how to connect to certain services. For example, the MDS Service Book (which is called IPPP) enables the handheld for MDS use and tells it how to access the service. Your cellular carrier will send Service Books to your handheld, enabling the WAP browser, and any Web mail services that you sign up for. Service Books are always sent from the BES automatically. If at any time you need to resend the Service Books because you believe that a handheld is missing them, you can use this IT Command to do so.

Set Password and Lock Handheld

This IT command sends to the users device a wireless command that sets or changes the handheld password. In addition, it locks the device, which then requires that the new password be entered to unlock the unit. When sending this IT command, an option enables you to change the Owner Information screen that displays when the device is locked (see Figure 7-2).

Figure 7-2: Setting the password and locking the handheld unit This IT command is useful when a user loses a device. As you can see in Figure 7-2, it not only allows you to secure the device, but also to display a message on the device that informs the potential Good Samaritan how to contact you to return it.

Set Owner Information

This IT command sends a wireless command to the device to change the Owner Information screen. As shown in Figure 7-3, the result of this command is very similar to the lower half of the screen shown when sending the Set Password and Lock Handheld IT command.

Figure 7-3: Setting owner information

This command is useful when a user loses a device, but the user is positive that the device is locked with a password. You can change the Owner Information screen to instruct the person who finds the device how to contact you to have it returned. About the Authors Craig J. Johnston (East Windsor, NJ) has over 15 years of networking experience, most recently with the BlackBerry. He has done proof of concept BlackBerry projects and has actively supported BlackBerry's since 2000 in a Lotus Domino environment.His extensive knowledge of networking, hardware and wireless technologies is coupled with writing and technical instruction. He is currently a product manager for Onset Technology, RIM's largest third party vendor. Richard Evers (Waterloo, ON) is the editor of the BlackBerry Developer Journal. He is an expert in the areas of wireless communication and small-footprint application development. Richard has over 25 years of experience designing and developing commercial and custom applications. He has been the editor and publisher of numerous publications, including Transactor magazine. Richard creates and publishes educational web sites, and he develops customized web software including search engines, custom proxy servers and browsers.