Questionnaire

Demographic Details
Respondents Designation Managers Heads of Departments (HOD) Superintendentcl wWidth900(Xclbr drr ^fs24Officers Supervisors Code 5 4 3 2 1 Tick wherever applicable Experience (Years) 7-10 (1) 11-14 (2) 15-18 (3) 19-22 (4) 23-26 (5) 27-30 (6)

[Multiple responses will lead to rejection of the form]

1. BAS excels in Traffic Services to satisfy the Airlines Particulars Most essential (5) Passenger handling Ramp handling Baggage handling Load control Aircraft handling Public enquiries (flight information) Very much essential (4) Scale Essential (3) Somewhat essential (2) Least essential (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form] 2. BAS excels in Engineering Services to satisfy the Airlines Particulars Most essential (5) Provision for ground power Provision for air-conditioning units Provision for air-start Provision for pushback Very much essential (4) Scale Essential (3) Somewhat essential (2) Least essential (1)

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Aircraft handling Aircraft cabin cleaning#lftsWidth3|

cellx3960`| &tsWidth3 [Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form] 3. BAS excels in Aircraft Catering to satisfy the Airlines Particulars Most essential (5) Working tables with refrigerated surface Modular insulated cold rooms Blast freezer and chiller equipment Defrost rooms with temperature control facilities Hygienic laboratory Ionic treated water Very much essential (4) Scale Essential (3) Somewhat essential (2) Least essential (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form] 4. BAS excels in Cargo Services to satisfy the Airlines Particulars Most essential (5) Scheduled and charter operation Break bulk services for consolidation Bonded warehouse Inter airport trucking Custom clearance and other services Very much essential (4) Scale Essential (3) Somewhat essential (2) Least essential (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form]

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5. BAS relies on the following to satisfy the Airlines Particulars Most essential (5) Highly skilled and competent manpower Highly qualified and experienced professionals Inspirational and creative leadership Highly committed staff Very much essential (4) Scale Essential (3) Somewhat essential (2) Least essential (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form] 6. BAS implements integrated Communication Systems to know the specific demands the Airlines and excel in service delivery Particulars Most important (5) IT based integrated communication system and network among Civil Aviation, and airlines, such as Gulf Air, KLM etc, to understand their specific service demands Integrated Information System (IIS) to improve synergy between Civil Aviation and the airlines to take action in time Integrated Information System Management (IISM) to understand the demands of different classes of passengers (inbound and outbound) to deliver services in time Very much important (4) Scale Important (3) Somewhat important (2) Least important (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form]

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7. Actions taken by BAS to improve services delivery, mentioned in 1 to 5, to satisfy the Airlines Particulars Most important (5) 'Bag track' and 'Bahamas' tracking system Flight operational services, encompassing flight planning, weather services, crew briefing etc On-line maintenance checks Microbiological and bacteriological qualitative testing 3 level ULD system, power roller bed, UHF radio communication Very much important (4) Scale Important (3) Somewhat important (2) Least important (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form] 8. BAS and its adoption of different management systems, operating processes and integrated information system has improved Particulars Totally correct (5) Customer focus and customer centered hospitality in the airport and inside the cabin during the flights Services differentiation and excellence in managing traffic services, engineering services, and cargo services Operations management and operating systems to deliver services in time to the Airlines Services development at a reduced delivery cost to retain competitive pricing Very much correct (4) Scale Correct (3) Somewhat Correct (2) False (1)

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[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form]

9. BAS and its actions stated above, from question 1 to 7, results in the following Particulars Totally correct (5) Improved value delivery to the Airlines at the cheapest cost and Airlines loyalty Improved loyalty of the Airlines and increased competitive advantage Improved competitive advantage and increased profitability Very much correct (4) Scale Correct (3) Somewhat correct (2) False (1)

[Answer all the variables. Multiple responses on scale in respect to a single variable will lead to rejection of the form]

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