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eGovernancePerspective
@CM_OFFICE GoG
eGovernancetomeis easy effective and easy,effectiveand efficientGovernment& itcanneverbecomplete withoutintegratingthe citizencentricdelivery processes withthe efficiencyininternal processeswithinthe processes within the Government
ThelaurelsinsyncwithCMsvisionofIT
The recent awards for eGov initiatives of the CMO e-Ratna Award to Honble CM by the Computer Society of India! eGov eIndia Awards 2011 - Best Government to Citizen Initiative of the Year Award for eGov strategies and ICT enabled initiatives at the CMO Award of Excellence- Departmental Level by the CSI Nihilent eGovernance Awards 2011 for the ICT initiatives of the CMO CXO Award 2011 to SWAGAT (State Wide Attention on Grievances by Application of Technology)
CMPortal&SocialMediaPresence
Website www.narendramodi.in Blog www.narendramodi.com
G2C
ThetwomajorsocialmediaaccountsofShriNarendraModi
Facebook facebook.com/narendramodi.official
Twitter twitter.com/narendramodi
www.narendramodi.in
Promoting noblecauses, likeGirlchild education
Howcitizensareengaged!
HorizontalCitizenstoCitizens
ShareandGrow!
http://www.narendramodi.in/poststory
InteractwithNarendraModi
G2C
WholeSystemispaperless
Earliersystem Paperwork Fewyearsback,allinformation& Few years back all information & grievancesofpeopletoShri NarendraModiusedtobepassed throughlongemailson cm@gujaratindia.com and documentsofproofweresentas attachmenttomails. Theprintoutsoftheselongemails withattachmentswereprocessedby officeandsenttoHonbleCM Itwastimeconsuming&ledto wastageofresourcessuchaspaper andmanpower p
Currentsystem Paperless Now people need to login to Nowpeopleneedtolog into narendramodi.in,writetheir messagetoHonbleCMin1000 charactersmaximum. Asummaryoftheselected messagesisbeingsenttoHonble y, CM.Daily,almost500to700 messagesarepassed. Aworkflowsystemmonitorsall emailstilltheirclosing. emails till their closing
G2C
IdeastoExecution
ShareIdeas
G2C
SWAGATonline ThewinnerofUNPSAAward&CXOAward2011
G2C
SWAGAT
To bring about a revolutionary change in the way grievances were being addressed in Gujarat, the SWAGAT on line program is used since 24th April 2003 by the Honble Chief Minister The grievance redressel mechanism in a state gives an idea on the effectiveness of its governance. Grievances are addressed through formal channels, with unresolved g grievances being dealt with at p g g progressively higher levels. y g Since February 2011, GRAM SWAGAT has also started for village level grievances.
Grievance
TOTAL GRIEVANCES
DISPOSED GRIEVANCES
Total
(State/District/ (St t / Di t i t/ Taluka/Gram,Lok Fariyad SWAGAT)
220742
197455
89.45% 89 45%
G2C
27th May2010
OftheApplicationsreceived,justiceto92.45%isdonebythemutual unitedinitiativesincetheimplementation.
G2C
G2G
CMO IWDMS
1.Grievance Tracking
2.Appointment Scheduler 3.CM'sDesk
CMO IWDMS
4.Email Correspondence
5.FileTracking
Jansampark
Jilla Pravas
6.MLAMP References
7.ReliefFund
8.Telephone Directory
9.Visitor Diary
10.OneDay OneDistrict
IntegrationwithotherDept.
MajoreGovinitiativeslikeIWDMSCMO,SWAGAThas beencompletelyintegratedwithotherDepartments. SWAGATonlineisbeingviewedasmodelsfor replicationatthenationallevel. li ti t th ti ll l Dashboard@StatePortal Departmentcanaccess Dashboard @ State Portal Department can access theirdashboardbyusinguniqueloginandtheycan update/postcontenttoStatePortalwithdually moderatedmechanism,departmentcanevensee query/feedbackpostedtoeachdepartmentandreplyto each. h