Traded Services to Herefordshire Academies

2011/12

welcome...

Foreword

Welcome to this 2011/12 booklet outlining the wide range of traded services available for academies* from Herefordshire Council.
This is the first year we have produced a booklet specifically for academies, and we hope it helps you to understand the services available to you, as well as the responsibilities placed on you as a schools, and we as a service provider. The booklet gives an overview of each service, summary detail of what we provide, and the benefits gained by academies when purchasing from us. Supplementary information is then available for most services, in a loose-leaf updatable format. Breadth of provision is wide, and covers new locality, schools improvement and special needs services, along with the more familiar corporate provisions such as broadband access, payroll support, property and library services. Each service has been carefully reviewed to ensure high quality, continued relevance and above all value-for-money for 2011/12; while new specialist services from the Childrens and Young People Directorate have been added to reflect the developing nature of academy responsibilities, purchase options and changes in funding. The sooner you confirm your requirements for the coming year, the easier it will then be to ensure services are well organised and thoroughly resourced to meet your individual needs. So, on receipt of this booklet and to help in the process of making your decisions, we will: respond quickly to your requests for any additional or supplementary information you may require
*and separately schools

arrange with you, if appropriate, for one of our specialist staff to visit you write to you with a single reply form for you to confirm with us which service level agreements you wish to enter into, and which you do not The service level agreements (SLAs) will then indicate what you can expect from us, and what we, the service provider, can expect from you. This information, where appropriate, is set out in detail in the supplementary information available for each service. Notice periods If you are currently using the service and decide not to take it up, the notice period for the service will be 3 months, running from receipt of your dated reply form. This is to give due notice to all those staff involved, and applies to all services; the exception being Property Services which carries 6 months notice due to the current contracts with suppliers. This is the first year we have produced a booklet specifically for academies, and I hope you find it a helpful summary of the services open to you, and with the comprehensive support information also available a useful guide as to the responsibilities placed on you as an academy, and we as a service provider. Please do feedback what improvements could be made for next year's brochure.

Chris Baird Assistant Director Planning, Performance and Development Children and Young Peoples Service

Contents

Traded Services for Herefordshire academies 2011/12

Academy Admissions
Academy Admissions 5

Legal Services
Advice and guidance 19

Additional Needs
Including SEN (Special Educational Needs) 6

Library Services
Schools library service 20

Financial Resources
Payroll 7

Locality Services
Educational welfare Extended services (Disadvantage subsidy) Targeting mental health (Friends programme) Targeting youth support Triple P parenting group 21 23 24 25 26

Human Resources Services

HR Management and advice HR Staffing and appointments 8 9

ICT Services
Broadband services SIMS support Technical support services 10 11 12

Occupational Health Services

Occupational Health 28

Property Services
Buildings maintenance and improvements Facilities management 29 30

Improvement Services
Curriculum ICT hands-on support ICT Curriculum VLE (Virtual Learning Environment) Governor development services Professional Development Services Support for NQT (Newly Qualified Teacher) 13 14 15 16 18

Traded Services for Herefordshire academies 2011/12

Academy Admissions Processing and ranking applications, preparing and presenting school appeals.
Overview
We provide a complete service to process and rank applications for reception round, transfer round and in year transfers. We also research and prepare academy appeals and present them to the independent appeal panel.

What the service provides

Checking, validating and matching address details with the council digital mapping system Data entering and ranking of reception class, transfer and in year parental school preference forms Ensuring statutory compliance with the School Admission and School Appeals Codes. Preparing and distributing appeal statements with the relevant supporting information Presenting the appeal statement to the independent appeal panel Answering any questions relating to the reason why a place has not been offered at the particular school the prejudice argument Preparing responses, if required, for any ombudsman enquiry

Costs
8 per pupil on roll per annum. These are to be charged proportionally per term.

Who to contact Benefits to your academy

We act as a one stop shop for the service, making sure that the admissions process runs smoothly and ensuring that no children are missed. Our processing and ranking expertise guarantees a dependable service. Emma Turner, reception round 01432 260926 eturner@herefordshire.gov.uk Dawn Skyrme, transfer round 01432 260925 dskyrme@herefordshire.gov.uk Andy McInnes, in year transfers 01432 383168 amcinnes@herefordshire.gov.uk Andrew Blackman, school appeals 01432 260927 ablackman@herefordshire.gov.uk

Traded Services for Herefordshire academies 2011/12

Additional Needs Including SEN (Special Educational Needs)

Overview
One in five Herefordshire pupils are identified as having special educational needs (SEN) or English as an additional language (EAL). Our service provides academies with assessment, intervention, advice and support. We are committed to making this service flexible enough to meet the changing needs within a school and we are happy to negotiate the package of support each term.

Benefits to your academy

The additional needs service can offer your school a team of highly qualified professionals with many years of experience of working with pupils with special and additional needs. Our service is flexible to make sure that the specialist input is available at the point you need it. We can provide access to the latest resources, assessments and ICT to support learning and curriculum access. We also can offer an extensive range of continuing professional development which means that academies can further develop their own expertise and capacity to meet additional needs.

What the service provides

Our service covers and includes: Learning support Literacy and numeracy difficulties Behaviour support English as an additional language (EAL)* Language and communication needs* Educational psychology* Services for hearing and visually impaired* *some elements of these services are free Our specialist team provides: Assessment, intervention, advice and direct support for pupils with additional needs A dedicated teacher from the additional needs service linked to each academy to organise support from our local network of qualified and experienced specialists Training and support for academy staff to create more inclusive learning experiences Assistance to monitor the impact of interventions Support for academies to increase capacity to provide inclusive education for those with challenging behaviour Advice on positive behaviour management and strategies to increase emotional and social wellbeing of students Liaison with parents and carers Unlimited telephone and email advice

Costs
The full pricing scheme for the SLA will be explained in the supplementary information. As a guide, the typical cost of a 3 hour session (2 hours contact with 1 hour wrap around work) from a specialist teacher will be 185 for academies taking out the SLA.

Who to contact
General - including the SLA, Les Knight, Head of Additional Needs Tel: 01432 261724 Lknight1@herefordshire.gov.uk Learning, Behaviour and Communication, Jane Rolfe Tel: 01432 260878 jrolfe@herefordshire.gov.uk Physical and sensory (HI/VI), David Leitch, Senior Specialist Teacher Tel: 01432 260875 dleitch@herefordshire.gov.uk English as an Additional Language, Helen Shaw, Cathy Shaw, Fiona Hanna, Eleanor Kercher Tel: 01432 260827 hshaw@herefordshire.gov.uk Educational Psychology, Dr Dave Scott Tel: 01432 260880 dscott@herefordshire.gov.uk

Traded Services for Herefordshire academies 2011/12 Financial resources Payroll services
Overview
We provide a complete pay as you earn (PAYE) service for all academies, including administering pay to members of staff and complying with HMRC requirements. We also provide administration support for both the local government pension scheme (LGPS) and the teachers pension scheme (TPS)

What the service provides

We carry out the full PAYE payroll function for school staff and aggregation of earnings for PAYE purposes for those with more than one contract of employment. This includes payroll deductions, calculations and application of statutory and occupational sick pay, maternity pay, paternity and adoption. We also: Process all pay awards and increments Process all expense claims Administer the LGPS and teachers pension schemes including completing the LGPS annual return and teachers TR17 annual return Administer a childcare salary sacrifice and cycle sacrifice schemes Supply confirmation of pay details for jury service, loss of earnings and third party accident claims Provide a monthly employee costs report Provide access for academy staff and auditors BACS payments and all deductions to be made from the academys bank account

Costs
Annual cost - 400 flat rate fee plus an additional charge of 3.80 per pupil. Ad hoc costs - special/advanced payments or one-off payments such as paperwork after deadlines - 25 per transaction

Benefits to your academy

Our service is a total solution for all your payroll and needs as well as meeting HMRC requirements. We also offer advice on all aspects of payroll policy and practice.

Who to contact
Malcolm Foster, Payroll Manager Tel: 01432 260071 mfoster@herefordshire.gov.uk

Traded Services for Herefordshire academies 2011/12

Human Resource Services HR Management and advice

Overview
Our experienced team provides a comprehensive range of advice and guidance to support and help manage employees in academies. We offer up-to-date support, advice and guidance ranging from job evaluation to change management and redundancies and advice on employment legislation and how changes affect academies.

Benefits to your academy

Our specialist academies HR service provides comprehensive advice, support, guidance on all aspects of HR within an academies context. Our skilled HR advisors are committed to providing highquality, consistent advice in order to support academies and governing bodies in managing their employees. Our strengths are understanding and interpreting changes in employment legislation and, in particular, advising on how these changes apply in academies. Our service is entirely confidential and supplied by experienced HR professionals who understand the current issues that academies face in relation to managing people.

What the service provides

The academies service provides timely, consistent advice in response to changes in national and local terms and conditions. We provide guidance to academies on interpretation of HR policies and practices. We provide HR support, advice and guidance on a wide range of HR and employee relations issues. Managing change, restructures and redundancy programmes Disciplinary, teacher capability and dismissal cases Attendance management Disputes resolution and grievances Advising on HR policies and procedures Interpreting national conditions of service, implementing and advising on statutory changes Representing Herefordshire academies at consultative meetings with trade union representatives Evaluating jobs and grading issues Managing any HR issues which arise if allegations are made against staff and have safeguarding implications Advising on pay and conditions and National Joint Council (NJC) conditions of service Referrals to General Teaching Council (GTC) and Independent Safeguarding Authority (ISA) in respect of capability cases (GTC) and misconduct cases (ISA).

Costs
The costs for this service are calculated on the basis of a standard flat rate per academy plus a per pupil charge, available in the supplementary information for this service, on request.

Who to contact
Mel Ganderton, Human Resources Manager Tel: 01432 260932 mganderton@herefordshire.gov.uk

Traded Services for Herefordshire academies 2011/12

Human Resource Services HR Staffing and appointments

Overview
We provide a comprehensive advisory and administrative service. This ranges from the preparation of formal contractual documentation, including contracts of employment, to advising on and implementing changes to national conditions of service. We also provide advice and full administrative support to the teachers pension scheme (TPS).

What the service provides

We provide up-to-date, consistent advice to academies on the interpretation of national and statutory guidance to ensure compliance with national conditions of service. We also prepare statements of particulars and contractual change documents for all employees in academies. We provide full advisory and administrative support for the TPS, including access to experienced, knowledgeable staff who provide up-to-date consistent advice on all aspects of the scheme. Elements of the service include: Preparing contracts of employment Processing new appointments, contract variations and terminations Carrying out qualification checks and assessment of General Teaching Council (GTC) and Qualified Teacher Status (QTS) Administration and advice for TPS, including processing annual returns and supplying service and earnings details Providing redundancy and retirement estimates Processing ill-health and retirement applications Administration of employee benefits and entitlements including maternity, paternity and absence Providing guidance on national conditions of service and interpreting and advising on changes when appropriate.

Benefits to your academy

We provide you with a complete service which includes provision of contracts, administration and advice on pay and benefits. Our highly trained knowledgeable staff provides high quality support to academies on all aspects in relation to contracts and conditions of service. We will also make sure that you are fully briefed on any changes to national conditions of service.

Costs
The costs for this service are calculated on the basis of a standard flat rate per academy plus a per pupil charge, available in the supplementary information for this service, on request.

Who to contact
Candida Kuegler, Staffing and Appointments Officer Tel: 01432 260901 ckuegler@herefordshire.gov.uk

Traded Services for Herefordshire academies 2011/12

ICT services Broadband services

Overview
The provision of a Herefordshire schools network providing a reliable, high speed, secure, filtered internet access for all users of the academy network.

Benefits to your academy

A cost effective solution for all Herefordshire academies requiring reliable, high speed, secure intent access not shared by other homes and businesses Filtered web content meaning inappropriate content is blocked helping to safeguard children Anti virus provision helping to ensure computer equipment is protected against viruses, malware and trojans Access to skilled, highly trained and knowledgeable staff

What the service provides

A primary connection offering high speed symmetric (equal upload and download speeds) broadband access with a contention ratio of 5:1 using the most appropriate technology available in Herefordshire. Primary school speeds range from 2 mb/s to 10 mb/s with High School speeds at 100 mb/s. A secondary backup service will be provided at the network core should the primary feed fail for any reason, providing additional resilience Anti-virus provision for academies ICT equipment Internet content filtering to help prevent access to inappropriate content Central e-mail antivirus and spam filtering to help protect against undesirable content Advice and guidance for academies in relation to ICT security issues Access to Ja.Net internet and associated services (Ja.NET connects the UKs education and research organisations to each other.) Access to academies video conferencing infrastructure All of these services are underpinned by a comprehensive service desk support service

Additional information
The period covered by this service April 1 2011 March 31 2012 This service will be provided by Herefordshire Council and will be agreed and signed by both parties prior to the service being taken up. In the event that either party would like to cancel the service, no less than 3 months notice period should be given The service level agreement (SLA) document will detail the expectations of both parties. The SLA document describes in more detail what the service offers, along with the academies ICT service desk call priority, response and resolution targets

Costs
The costs for this service are calculated on the basis of a fixed fee plus per pupil charge and are given in full in the supplementary information for this service, on request.

Who to contact
Academies ICT service desk Tel: 01432 261500 schoolshelpdesk@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

ICT Services SIMS (Schools Information Management System) application support services
Overview
A professional SIMS support service providing advice, support and training to help ensure that pupil and staff data is managed and maintained in accordance with legislation. The team will provide assistance and guidance on producing statutory and non-statutory reports.

Benefits to your academy

Access to skilled, highly trained and knowledgeable staff; experts in handling childrens data Access to high quality, local SIMS training courses and workshops A cost effective SIMS support solution for Herefordshire academies Advice and guidance on data legislation changes

What the service provides

Telephone service desk for fault resolution and service requests On-site visits for problem solving where they cant be resolved remotely On-site drop in sessions high schools one day per term primary/special schools half day, twice per year Access to local SIMS training courses and workshops Information sheets to assist schools in important processes Consultancy for academy administration systems Liaison with Herefordshire Council employees and outside bodies to help ensure delivery of a consistent and coordinated service Information and demonstration of new software Supply of upgrades to SIMS software Provision of file encryption and transfer system (within Herefordshire) Advice and guidance on backup routines Assistance with disaster recovery (SIMS data) Supply, installation and transfer of SIMS software.

Costs
The costs for this service are calculated on the basis of a fixed fee plus per pupil charge and are given in full in the supplementary information for this service, on request.

Additional information
The period covered by this service is April 1 2011 March 31 2012 This service will be provided by Herefordshire Council and will be agreed and signed by both parties prior to the service being taken up. In the event that either party would like to cancel the service, no less than 3 months notice period should be given The service level agreement (SLA) document will detail the expectations of both parties. The SLA document describes in more detail what the service offers, along with the academies ICT service desk call priority, response and resolution targets

Who to contact
Academies ICT service desk Tel: 01432 261500 schoolshelpdesk@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

ICT Services Technical support services

Overview
A comprehensive ICT technical support service including the management, maintenance and monitoring of the academies ICT infrastructure. Our experienced teams offer advice and guidance on the latest technology, helping academies get the most from their ICT.

Benefits to your academy

Provides a professional, value for money, technical support service Access to skilled, highly trained and knowledgeable staff Reactive and proactive ICT maintenance Provides consistency and ease of contact when combining with our SIMS and/or Broadband SLA. One number to call, no matter what the ICT problem Advice and guidance on the latest technology, helping drive your academys ICT forwards.

What the service provides

Hardware and software technical support including fault resolution and remote health checks Management, maintenance and monitoring of the schools computer network including servers, PCs, laptops and printers Telephone service desk and remote support teams for fault resolution and service requests Scheduled engineer on-site technical support for reactive and proactive maintenance Technology advice and guidance including an annual review to make recommendations based on current technologies and best practice Technology procurement including software, hardware and licensing Consultancy, installation and maintenance of additional services for example wireless networks and video conferencing equipment Software installation and updates including anti virus protection Advice and guidance on backup routines Assistance with disaster recovery Advice on schools telephone systems

Costs
The costs are based on frequency and length of visit, and are given in full in the supplementary information available for this service, on request.

Additional information
The period covered by this service is April 1 2011 March 1 2012. This service will be provided by Herefordshire Council and will be agreed and signed by both parties prior to the service being taken up. In the event that either party would like to cancel the service, no less than 3 months notice period should be given The service level agreement (SLA) document will detail the expectations of both parties. The SLA document describes in more detail what the service offers, along with the schools ICT service desk call priority, response and resolution targets

Who to contact
Single point of contact: Academies ICT service desk Tel: 01432 261500 schoolshelpdesk@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

Improvement Services Curriculum ICT hands-on support for primary and secondary schools and academies
Overview
We help schools make the best use of ICT and keep them up-to-date with technology changes and national strategies, to create the best climate for pupils motivation and learning.

Benefits to your academy

We can help schools create a well developed and up-todate ICT strategy and make sure they can provide the best access to ICT for learning. We also make sure that learners can enjoy and achieve, making the very best use of available technologies to help motivate them and maximise their learning. We can also make sure that they are equipped with the skills so that they can stay safe at all times when they are using technology. For those who facilitate learning, we provide support to make sure that they have the skills and knowledge required to exploit what technology has to offer for learning, teaching and administration. Our service enables academies to draw on support from a highly regarded and skilled team of consultants who have been working with schools in Herefordshire for many years.

What the service provides

Our experienced team offers support for all primary, secondary, and special schools, pupil referral units and academies for all aspects of ICT across the curriculum to: ICT coordinators and subject leaders School managers All classroom based staff We constantly review our support to make sure we provide up-to-date information on the ICT curriculum as well as the local improvement strategy. We also constantly monitor technology to make sure schools get the best support possible. The service offers: Whole day, half day or twilight training in schools Support for the Herefordshire primary ICT progression Support for development of the KS3 and KS4 curriculum to include latest qualifications and functional skills Strategic planning and procurement Support for ICT co-ordinators and subject leaders Support and training for their party products for example Espresso, Education City, ActivInspire Specific ICT projects - for example the annual Y4 film project Interactive whiteboard support and training Newsletters ICT teaching resources and support for teachers to make the most of software Telephone and email support Brokering services and support E-safety guidance, support and training Video conferencing technology support

Costs
The cost is 700 per academy, or formal federation of academies, plus 5 per pupil. This is based upon six hours per academy plus a further hour for every 10 pupils on roll. However, we will endeavour to meet all requests made.

Who to contact
Mark Sanderson, Primary (and main contact for SLA enquiries) Tel: 01432 383040 msanderson@herefordshire.gov.uk Tony Bailey, Primary and Special Tel: 01432 260834 tbailey@herefordshire.gov.uk Steve Alderton, Secondary Tel: 01432 260833 The team works closely with all colleagues in the school improvement service (SIS).

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Traded Services for Herefordshire academies 2011/12 Improvement Services Virtual Learning Environment (VLE) training and support
Overview
The Its Learning Virtual Learning Environment (VLE) is an integrated learning and management system for academies, which includes a personalised online learning space for pupils. It offers functions ranging from sharing resources to communication with parents. We offer a full support service to make sure academies get the most out of the system and provide the best digital learning environment possible.

Benefits to your academy

We can help you get the best out of VLE by providing excellent training and support to everyone, at any level, to make sure that the product is used to best effect. This means that staff and pupils can build their skills and enhance their learning, both in the classroom and at home. We will also supply support and backup to implement initial data population and provide continuous administration of the system. We will also ensure that the product synchronises with any other IT solutions used at your school.

What the service provides

We provide onsite training and support for: Academy managers and governors ICT co-ordinators and subject leaders Administrators All classroom based staff Pupils and students We train users during twilight sessions, teacher education days and by working alongside teachers and learners in the classroom. We cover all aspects of using the VLE including: Creating and managing courses Creating and managing e-portfolios Adding content Managing users and accounts Sharing resources Communicating with parents and students Managing calendars Integration with academies information management system (SIMS) Regular updates and maintenance We also provide back office support, critical for effective use of the product, which includes: Creation and management of user accounts Synchronisation with (SIMS) Integrating third party content Setting up and managing communication tools Liaising with technical support from Its Learning Helpdesk

Costs
The cost is 400 per academy, or formal federation of schools, plus 3 per pupil.

More information
Managing learning platforms of any sort is time consuming. This support service can be tailored to any platform. This support package complements the core Curriculum ICT Hands on Support service level agreement.

Who to contact
The first point of contact is Steve Alderton, ICT consultant/main contact for VLE enquiries msalderton@herefordshire.gov.uk Tel: 01432 260833 Additional support may be provided by Mark Sanderson ICT consultant msanderson@herefordshire.gov.uk Tel: 01432 383040 Tony Bailey, ICT consultant tbailey@herefordshire.gov.uk Tel: 01432 260834

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Traded Services for Herefordshire academies 2011/12 Improvement Services Governor development services
Overview
Our newly created governor development team offers a comprehensive development programme to support academy governors and clerks to help them meet statutory responsibilities to a high standard. Our new web-based set of key resources will support the academy to meet its statutory duties in relation to governance. We will also aid governing body clerks through a support programme and regular briefing events.

Costs
The cost is 450 per school, or formal federation of schools, plus 1.50 per pupil

What the service provides

We are transforming the services we provide to develop academy governance and now offer: A comprehensive, password protected website containing key documents, briefings papers, advice and model/sample polices needed by governing bodies Unlimited access to training at a reduced rate of 15 per delegate (standard charge 135; twilight 65) Bespoke training for individual or cluster groups of governing bodies at a reduced rate Free, regular series of update and support briefings for clerks to governing bodies Telephone and email enquiry service during office hours Free support for governing bodies when needed. For example guidance and support for head teacher recruitment or if complaints from parents are being considered (schools not using this SLA will pay a pro-rata charge of 450 per day for this service) Newsletter and updates from the governor development service Advice on legal requirements including constitution and committee structures.

More information
Part of the school improvement service Competitive prices compared with other local authorities Quality assurance and a commitment to liaise with stakeholders, for example Herefordshire association of governors, head teachers and chairs of governing bodies.

Who to contact
Lea Abbots, Governor Development Adviser Tel: 01432 261880 Labbots@herefordshire.gov.uk David Haworth, Governor Development Co-ordinator Tel: 01432 260409 dhaworth@herefordshire.gov.uk Caroline Watkins, Governor Development Administrator Tel: 01432 260929 cwatkins@herefordshire.gov.uk Steve Rogers, Head of Improvement Tel: 01432 260813 Srogers3@herefordshire.gov.uk

Benefits to your academy

Through this service level agreement, governors will receive a cost effective, high quality support and development service. Our training programme has been developed specifically for Herefordshire governors, using experience from both inside and outside the county. It will assist governors in the important part they have to play in supporting the head teacher and senior management team to ensure pupils get a good education and achieve high standards.

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Traded Services for Herefordshire academies 2011/12 Improvement Services Professional development services and school-based consultancy
Overview
We offer high quality training and development to staff in all Herefordshire academies and settings, as part of the overall aim to raise achievement in the county. Our dedicated team of academy improvement professionals also work with individual academies and clusters to support leadership development, operational management, strategic planning, curriculum development and help develop teaching and learning.

What the service provides

School/setting based consultancy including: Teaching and learning reviews Inspection preparation/follow-up Lesson observations working within the Ofsted framework with feedback and improvement points Subject/department reviews Reviews of pupil engagement and climate for learning Inclusion/intervention reviews We offer an extensive range of services to help with school improvement: Developing subject/sector specific knowledge and skills Leadership development Developing multi-agency working Developing of pedagogy Tailoring programmes to meet needs of individual or network of schools Basic safeguarding and training advice Support for staff: Induction Deployment Development Performance management Career progression Succession

Benefits to your academy

We are a highly experienced team of professionals comprising trained Ofsted inspectors, academy improvement professionals and experienced academy and subject leaders who can help strengthen provision and outcomes for children and young people. Our training and development activities can be tailored to each individual academys needs and we also prepare an annual programme of CPD, which all academy staff can access online.

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Traded Services for Herefordshire academies 2011/12 Improvement Services Professional development services and school-based consultancy
Costs
The costs for this service are calculated on the basis of a fixed fee plus per pupil charge and are given in full in the supplementary information for this service, on request.

Who to contact
School improvement service Steve Rogers, Head of Improvement Tel: 01432 260813 Srogerhs3@herefordshire.gov.uk Wendy Boulter, Senior Adviser Secondary Tel: 01432 383043 Bridget Knight, Senior Adviser Primary Tel: 01432 383044 Louise Jackson, Early Years Adviser Tel: 01432 383504 Workforce development team Sharron Goode, Workforce Strategy Manager Tel: 01432 261641 sgoode@herefordshire.gov.uk Paul Nicholas, Workforce Development Adviser Tel: 01432 383048 pnicholas1@herefordshire.gov.uk Mike Nelson, Workforce Development Adviser Tel: 01432 383398 mnelson@herefordshire.gov.uk Eve Johnston, Workforce Development Adviser, Safeguarding Tel: 01432 383067 yjohnston@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

Improvement Services Support for newly qualified teacher (NQT) induction

Overview
We help academies meet statutory requirements to support newly qualified teachers (NQTs). This includes providing advice on employment requirements, academy support and training for NQTs and academy management of monitoring and assessment of NQTs. We provide the statutory core service free of charge as well as cost effective additional service with a range of options.

Benefits to your academy

You will know how to provide an effective school induction for NQTs that meets requirements and develops successful teachers. We provide written guidance to support the schools induction provision for NQTs aimed at head teachers, governors, induction managers and NQTs. We also carry out the statutory administration, quality assurance and any liaison that is needed with the DfE and related agencies.

What the service provides

Core service Quality assuring and processing statutory assessments of NQT performance Guidance materials A dedicated officer who is the contact for each NQT, academy and the DfE Telephone and email advice when it is needed The following options can be added on to the core service: Option 1 Half a day briefing for head teachers/induction managers Option 2 One day conference for NQTs. Topics include statutory requirements and queries, safeguarding, voice care and use for classroom management, behaviour management, own wellbeing Option 3 Supporting school monitoring of a NQTs performance. For example lesson observation and feedback Option 4 Support for school leaders and NQTs for example if a NQT is facing difficulties or at risk of failing their induction

Costs
Service Core Option 1 Option 2 Option 3 Option 4 LA school Free 70 150 75 per hour 75 per hour Non- LA school 300+ 50/NQT per yr 85 170 100 per hour 100 per hour

More information
We invite academies to contact us at any time for help and advice. Free telephone and email advice is for brief queries. Longer consultations and extended advice are provided by option 1 or option 4.

Who to contact
Vicky Ward, Secondary School Improvement Adviser 01432 260821 vward@herefordshire.gov.uk Steve Rogers, Head of Improvement 01432 260813 srogers3@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

Legal services Advice and guidance

Overview
Our dedicated team of lawyers offers specialist services to academies ranging from admissions to procurement and governance advice. We can tailor our service to meet your exact needs.

What the service provides

We pride ourselves on a willingness to see things your way, analyse the situation and deliver pragmatic, commercially relevant legal solutions. We get things moving and are outcome focused. Experts in admission appeals, employment law, debt recovery, governance advice, safeguarding issues, contract and procurement issues, property and information law Advice provided either face-to-face, or through our telephone advice line Representation at meetings, tribunals and courts and other hearings and events Training seminars on new or novel areas of law and procedures Advice on all legal documents, processes and procedures Comprehensive service tailored to your exact requirements

Costs
We will agree an annual fee with you which will be based on anticipated use of the service, and invoice you quarterly. Our charges are significantly more competitive than private practice and we would be pleased to discuss this with you on a academies specific basis.

Benefits to your academy

We are a local accessible and friendly team of specialist lawyers who hold the coveted Lexcel quality mark in service provision. Our charges are on average 70% less than private sector law firms.

More information
We agree a Service Level Agreement with you, outlining our joint expectations, outcomes and obligations. We guarantee that we will respond to enquiries promptly and provide urgent advice where necessary.

Who to contact
Kevin OKeefe, Solicitor, Legal Practice Manager Tel: 01432 260005 kokeefe@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Library Services Schools library service
Overview
The schools library service (SLS) is a small, highly experienced and dedicated team offering a high level, professional service to target academy needs and learning outcomes. We support academy improvement and learning across the curriculum by providing a wide range of high quality, cost effective resources to all academies. SLS is unique in that it can reach every child in the authority thus giving equal access and equality of opportunity.

Benefits to your academy

SLS offers excellent, cost effective resources and expertise to support you at all times. In your library, whether it is a new build or a refurbishment, updating of stock, knowledge of recently published literature, supply of materials to support the curriculum, organisation of literary events. Regular consultation with schools and SIS means that we can respond to change and develop the service to meet your needs.

Costs What the service provides

We offer a personalised service to all schools, primary and special schools: Advice and help when you need it Story times An extensive range of learning resources Termly mobile library visits Unlimited project collections delivered to school at the beginning of term and on mobile visits Range of artefact boxes: World War II, Hinduism, Sikhism, Islam, Christianity, Judaism KS 1 and KS2, Victorians, Seaside etc. Group readers (sets of eight) Annual book festival in March Book Groups, supported by books from SLS Greenaway shadowing with interschool debate in June Inset- 2 each year Telephone help line. For high schools and academies: Annual exchange of books Annual advisory visit Group Readers (sets of eight) School Librarians Group Carnegie shadowing with inter academy debate in June Inset- 2 each year Telephone helpline Primary schools: flat rate 1130.00, plus per pupil charge of 5.00 Special schools: flat rate 950.00, plus per pupil charge of 1.70 High schools and academies: flat rate 685 with no per pupil charge)

Who to contact
Rosemarie Fleming, Schools Librarian Tel: 01432 260661 rfleming@herefordshire.gov.uk Other library contacts: Frankie Russell, Paul Breakwell, Dawn Harwood, Helen Milton Tel: 01432 260724 sls@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Locality Services Educational Welfare
Overview
Our educational welfare service is made up of a team of professionals who work with academies, children, young people and their families, alongside partner agencies, to address attendance issues. We form part of the newlyformed multi-agency locality team serving each academy and work with the School Improvement Services strategy manager for behaviour, attendance and personal development to help reduce absence as part of the wider academy improvement agenda. Our Education Welfare Officers have years of experience of working with the staff of Herefordshires Academies and understand the complex nature the causes of absence in a county with both rural and urban dimensions.

What the service provides

Working closely with a number of agencies we offer a holistic approach to improving academy attendance and performance. Post-referral, targeted intervention to improve the attendance of individual pupils through a time-limited, family-orientated plan involving multi-agency teams as necessary Fortnightly meetings between the attendance lead and academy to discuss concerns of pupils whose attendance may require the above support from the Education Welfare Officer Support and advice on achieving statutory functions of the Education Act Monitoring pupil absence in line with both persistent absence (PA) and academy referral thresholds Issuing penalty notice warnings to parents/carers Providing written feedback to schools on referred cases Advising and referring to other services if necessary for example elective home education, children missing education, to meet legislation Using the councils live attendance data analysis software (ADA) to support the academys own analysis. This is of particular use to academies which do not have their own SIMS based attendance analysis systems Random monitoring by a senior manager to make sure service is being delivered effectively and that the academy is satisfied with the support of the designated education welfare officer

continued overleaf

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Traded Services for Herefordshire academies 2011/12 Locality Services Educational Welfare
Benefits to your academy
Attendance and attainment are linked and our work with locality teams and the academy improvement service means that we can help to enhance whole academy improvement and performance through our multi-agency approach. The presence of your Education Welfare Officer within the multi-agency locality team will ensure a more holistic response to the often highly complex causes of absence. Absence from academy can also be a safeguarding issue and, by working closely with you, we can make sure that the academys responses to each individual absence meet safeguarding requirements and the increasingly stringent requirements of an OFSTED inspection.

Costs
Education welfare services are provided free to all local authority maintained schools . The costs of the services are largely salary costs as listed below. Education welfare Officer Salary inc. on costs 34,000 Hourly rate 28.50 Daily rate 210 If academies have requests over and above the SLA this service would be happy to have these discussions. We may introduce charges for interventions over and above the SLA agreement, for example education attendance and supervision order support packages or packages such as cool cats which provide extra support to the academys attendance improvement strategy. We will negotiate costs for any extra provision requested with individual academies.

Who to contact
Debbie McMillan, Head of Locality Services (South) Tel: 01432 261921 dmcmillan@herefordshire.gov.uk Tina McGrath, Head of Locality Services (North) Tel: 01432 261921 tmcgrath@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Locality Services Extended Services (disadvantage subsidy)
Overview
Disadvantage subsidy grants, part of the make it happen programme of extended services, must be spent by the end of August 2011. We can commission security checked providers for your academy and pupils, making sure that outof-hours activities are accessible to eligible pupils.

Benefits to your academy

We offer a single point of contact for academies to commission providers for the delivery of make it happen. We have the knowledge and expertise to commission the right provider for your academy and pupils. Through our negotiations we can offer excellent value for money and give you peace of mind that activity providers have been properly checked. We can source a range of activities for you from swimming to outward bound and various sports.

What the service provides

The council is well placed to negotiate with third sector and private suppliers to deliver extended academies activities to individual and school clusters to broker better deals. Supporting the provision of a range of activities which eligible pupils (looked after children and those with financial disadvantages) can choose from. These range from swimming and leisure to dance and drama Making sure that all activity providers offer value for money Monitoring the costs, range and quality of activities provided Ensuring that providers have adequate health and safety, insurance and CRB checking arrangements in place Offering continued professional support to extended services co-ordinators Providing advice, support and training to manage the sustainability of extended services provision Supporting the link between extended services provision and academy improvement priorities.

Costs
300 per eligible pupil provides access to activities for one hour per week outside of the school day or up to 30 hours throughout the year at weekends and during academy holidays.

More information
We ensure that providers are CRB checked and consistently monitor them. Academies can select from a range of activities and providers. For example we have already negotiated a value for money deal with HALO leisure, which provides sport and leisure facilities across the county.

Who to contact
Debbie McMillan, Head of Locality Services (South) Tel: 01432 261921 dmcmillan@herefordshire.gov.uk Tina McGrath, Head of Locality Services (North) Tel: 01432 261921 tmcgrath@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Locality Services Targeted mental health in schools (Friends Programme)
Overview
We offer training in, and resources for, a complete intervention programme for children who suffer from anxiety and related emotions including low self-esteem, avoidance, academy refusal, anger and depression. The friends programme offers academy staff, parents and children practical strategies that can make a positive difference to well-being, behaviour and relationships.

Benefits to your academy

This programme offers a holistic approach to wellbeing and positive mental health with guidelines that can have an impact on academy policy and practice at a systemic level. Following the programme, children will be more able to recognise and discuss their own feelings, assess the impact of feelings on their behaviour and use this knowledge to improve their mood and relationships with others. We can help advise staff on how to respond to different mental health difficulties at various levels of severity in children.

What the service provides

The training offers a researched and developed ready-made programme of support to help tackle anxiety related difficulties, which have a long lasting impact on child mental health. Staff from the behaviour support and educational psychology teams will be running training days for school staff interested in implementing the friends programme A single training day covers all aspects of the programme and resources Resources include adult manual, parent books and childrens workbooks The programme is suitable for both primary and secondary schools and academies and includes resources suitable for different ages We provide ongoing support and supervision to staff when they implement the programme Training is suitable for individuals, groups and whole classes

Costs
Full days training, including lunch 135 Resources to accompany the programme can be purchased on the day. (Note: costs for this service will be purchased via the price mechanism set out for CPD or Professional Development Services)

More information
More on the programmes features will be available on the councils website (under additional needs).

Who to contact
Debbie McMillan, Head of Locality Services (South) Tel: 01432 261921 dmcmillan@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Locality Services Targeted youth support/alternative curriculum
Overview
Targeted Youth Support offers a youth support/alternative curriculum for groups of six to ten young people who have been identified by the academy as at risk of not achieving or of exclusion. The service has been created to improve young peoples attitudes and approach to both learning and academy and to help them achieve their potential.

Costs
Total project cost is dependent on staff required, location and other materials. One taster programme per academic year for (SLA) LA Maintained High schools will be provided free of charge. Additional programmes through the year are chargeable. Charges apply to Academies. Staff time is charged at 24.50 per hour for each member of staff and costs will be established based on the programme required.

What the service provides

Targeted Youth Support offers a bespoke package of support to develop confidence, communication and team building skills. A bespoke package of support designed to meet the needs identified by the academy and delivered either on, or off, the academy site Three hour or whole academy day sessions once a week for a minimum of one term Activities include arts, film, outdoor activities, initiative and team building exercises as well as community action projects and residential trips Learning and development is accredited and monitored through a range of approaches including PASS (Pupil Attitude to Self and School), AQA (Assessment and Qualifications Alliance), and DoE (Duke of Edinburgh)

More information
Risk assessed and insured by Herefordshire Council All Adventurous activities are operated under the highest national standards and licence AALA requirements Young people need to complete consent forms for activities that are outside the normal academy curriculum. PASS The pupil attitude to school and learning analysis tool can be used to evidence young peoples progress All activities are carried out within council guidelines and procedures Our staff are suitably qualified and have enhanced police checks

Who to contact Benefits to your academy

The Targeted Youth Support Service is the largest established service provider in Herefordshire and have worked closely with both high and special sacademies. During the 10 years of providing the service outcomes achieved include: Improved pupil attitudes to school and learning Reduced exclusion rates Increased communication and team skills, allowing pupils to reintegrate into the classroom Increased involvement in extra curricular activities and social inclusion events Jon Ralph, Integrated Youth Support Services Manager Tel: 01432 383377 jralph@herefordshire.gov.uk www.herefordshire.gov.uk/youthservice or through your local Multi Agency Group or your local youth worker

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Traded Services for Herefordshire academies 2011/12 Locality Services Triple P Parenting Group
Overview
The Parenting and Family Support service works with parents to improve their parenting skills and develop their confidence and ability to care effectively for their children, and help improve childrens behaviour and attendance. Sessions can be run in local settings including schools for both groups and individuals.

Benefits to your academy

This accredited programme which is used by many other local authorities nationally and worldwide, helps parents create a stable, supportive and harmonious family environment. Proven results show childrens behaviour and attendance improves. Many schools have already called on the service to support families where there are issues such as persistent lateness, absence or poor behaviour, as these problems often stem from issues at home which could include inadequate parenting skills or it could be that a family are struggling e.g. because of illness, bereavement or separation. Academies have noticed consistent improvements in these issues as a result of this intervention. The parents thoroughly enjoyed the course and have commented very favourably on the positive impact this has had at home. We have noticed how much happier and confident the children of those parents are in school. Julie Duckworth, headteacher at Ledbury Primary School, Spring 2010

What the service provides

The Triple P Parenting programme is aimed at families with children aged 5- 16 years. Specially trained family key workers offer the following programmes: one:one Runs for 10 x one hour sessions Requesting agencies must complete a common assessment framework (CAF) with the parent for the child or young person There are two types of course one is for 012 year olds and the other is for 12+ Can be run at home, in suitable local settings or in academies Group sessions Five weeks of two hour sessions and three weeks of 30 minute phone support (eight weeks in total) Minimum of 8 and maximum of 10 parents in the group Can be run in suitable local settings or at academies Parents can share experiences and work together to learn new strategies in a mutually supportive environment Family key workers can also help families by: Signposting to other agencies e.g. childrens centres or medical professionals Offering advice and guidance about challenges and issues, for example tantrums or bedtimes Creating routines and boundaries Liaising with other agencies on behalf of families for example talking to academies

Funding for this service

The costs to deliver these parenting and family support services have been met to date through extended schools funding and Think Family Grant. The start up element of extended schools money has now been removed, and the sustainability element is now in the Dedicated Schools Grant, passported directly to schools. The Think Family grant is now part of the early Intervention grant at a reduced level.

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Traded Services for Herefordshire academies 2011/12 Locality Services Triple P Parenting Group
Costs
A parenting course delivered on a 1:1 basis costs 700 A parenting course delivered to a cohort of 8 10 parents costs 246 - 308 per place The local authority will provide parenting courses free to schools or clusters of schools where a cohort of 8 10 parents can be identified In situations where the identified need is for a 1:1 parenting course rather than a group, the contribution to the cost from the school is 250, to be funded from the extended schools funding available.

Who to contact
Amy Cannon, Parenting and Family Support Manager Children and Young Peoples Directorate Blackfriars PO Box 185 Hereford HR4 9ZR Tel: 01432 383071 Mobile: 07792881379 acannon@herefordshire.gov.uk

More information
All staff are experienced accredited Triple P Practitioners who have undertaken intensive training and three sets of practical tests in front of an examiner. You can find out more at www.triplep.net for more information or visit our website www.herefordshire.gov.uk/communityandlivin g/youngpeople48325.asp The Triple P UK consultants who monitor and support implementation across the UK have identified Herefordshires programme as one of the most effectively implemented and delivered in the UK. Triple P Practitioners will help and support schools to establish groups in schools or across clusters of schools. They will attend information sessions with parents, and will contact parents and meet them individually in advance of the groups starting if this is helpful.

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Traded Services for Herefordshire academies 2011/12 Occupational Health

Overview
We provide advice, guidance, practical support and interventions to help manage and prevent ill health in the workplace. We are a proactive, nurse-led team focused on maintaining the health and wellbeing of employees. We provide practical services ranging from advice on sickness absence and work-place assessments to physiotherapy and counselling.

Benefits to your academy

Our proactive OH service will help keep your employees healthy and absenteeism numbers down. We find that the healthier and more supported people are within the workplace, the better performance and morale is. This ultimately helps reduce litigation costs and reduces unacceptable losses associated with ill-health and injuries.

Costs What the service provides

We advise on OH issues and provide guidance on solution focused interventions. Our work includes: Assessing current fitness to work Formulating rehabilitation programmes and return to work strategies, for example phased returns/temporary or permanent adjustments to duties Interventions such as confidential counselling and physiotherapy Statutory health surveillance screening, as identified by risk assessment Immunisations as required, as identified by risk assessment Display screen equipment (DSE) assessments and eye examinations Ill health retirement applications Advisory service to line managers and HR professionals Promotion of employee wellbeing We also make links with the health and safety officer, when it is needed, for example when following a reported incident or accident at work. Occupational health service costs 140 plus a per pupil charge of 0.80; to include OH referral, pre-employment health assessment and confidential counselling. Up to six sessions are provided, with additional sessions agreed by the head teacher.

Additional services at additional cost

Physiotherapy service 35 per session. This is a contracted service with Nuffield Health & Wellbeing. Display Screen Equipment (DSE) eye testing 19.95 per eye test; 55 voucher toward the cost of spectacles where prescribed for DSE use only. Health surveillance - price on application. Immunisations - price on application.

Who to contact
Adrian Chard, HR Manager Employee Relations Tel: 01432 261559 achard@herefordshire.gov.uk Caroline Skyrme, OH Advisor Tel: 01432 260030 cskyrme@herefordshire.gov.uk Liliane Dean, OH Administrative Assistant Tel: 01432 260026 ldean@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Property Services Buildings maintenance and improvements
Overview
We offer a cost effective building maintenance and improvement service, making sure that statutory obligations are met and the building is fit for purpose as a academy.

Benefits to your academy

We offer emergency cover 24 hours a day, seven days a week covering building maintenance emergencies, fire, security. We offer full statutory compliance with property related legislation for example Legionella, fire, asbestos.

What the service provides

We are a multi-disciplinary team covering all aspects of maintenance and improvements, overseeing them from start to finish. Cost effective procurement Special engineering and surveying as well as advice on electrical, mechanical and building functions Qualified staff act as construction, design and management regulation (CDM) coordinators Provision of lists of approved contractors and formal paperwork for local orders Databases of detailed information on property condition Energy audits and monitoring Advice on fire and electricity regulations, air conditioning and lifts Arbitration if there are any contractual disputes Advice on EU procurement legislation and council requirements Arrange service contracts for heating, drainage, electrics, fire alarms and specialist installations Detailed quinquennial contribution report every five years - a condition survey of the buildings fabric, mechanical and electrical services Advice on asset management, improvement and development plans

Costs
Based upon pupil numbers and a small annual fixed sum, the costs for this service are provided in full in the supplementary information available, on request.

More information
We can advise on landlord and tenant issues and all aspects of health and safety. Our SLA for academies is more comprehensive and covers estate management and valuations, negotiations on leases for example nurseries. We also provide an annual newsletter.

Who to contact
Colin Birks FRICS, Property Operations Manager Tel: 01432 261980 cbirks@herefordshire.gov.uk Bryan Williams MCIOB MBIFM, Design and Maintenance Manager Tel: 01432 260087 brwilliams@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12

Property Services Facilities Management

Overview
We provide a complete property and facilities management service - from grounds maintenance to the provision of nutrition advice and winter grit. As well as selecting appropriate contractors who offer the best value for money, we can support academies with advice on accidents and disputes and through our 24 hour emergency service.

What the service provides

We provide a complete service to your academy Identifying, in consultation with the academy, all contractual needs and developing appropriate contracts Advising and assisting on the selection of contractors, including specialist contractors for sports equipment and machinery Monitoring contracts and ensuring high standards are maintained Providing technical and specialist advice and support on procedures, statutory compliance and contractual issues Health and safety advice Training and record keeping Grounds Maintenance Selecting and managing contractors and suppliers to make sure that work is carried out to a high standard and meets all statutory regulations Monitoring contracts and dealing with any issues as they arise Providing technical and specialist advice, guidance and training on techniques, chemicals and standards for grounds works Providing winter salt, carrying out tree surveys, advising on dangerous trees and ordering any specialist equipment Catering Selecting appropriate contracts and ensuring standards are maintained throughout the life of the contract Advising on nutritional standards and any dietary needs Training staff and advising on environmental health and other statutory requirements Monitoring health and safety

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Traded Services for Herefordshire academies 2011/12 Property Services Facilities management
Benefits to your academy
We take total responsibility for managing the contracts for your academy and making sure everything runs smoothly. Our procurement processes meet European and statutory requirements. We make sure your contract provides best value for money, advise on accidents and disputes, provide emergency cover for cleaning, catering and grounds if circumstances require. We will provide specialist reports, for example tree surveys, catering or health and safety reports.

Costs
The costs for this service are based on a charge per pupil formula, and are provided in full in the supplementary information available for this service, on request.

More information
Property information database on facilities management contracts An annual newsletter on facilities management issues Specialist reports, including health and safety A county lock system to enable access to grounds using the master suite of keys.

Who to contact
Colin Birks, Property Operations Manager Tel: 01432 261980 csbirks@herefordshire.gov.uk Helen Paganuzzi, Catering Officer Tel: 01432 260990 hpaganuzzi@herefordshire.gov.uk Ann Bishop, Building Cleaning Officer Tel: 01432 260988 abishop@herefordshire.gov.uk Eric Lane, Grounds Maintenance Officer Tel: 01432 260987 elane@herefordshire.gov.uk

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Traded Services for Herefordshire academies 2011/12 Notes

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Traded Services for Herefordshire academies 2011/12 Notes

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Traded Services for Herefordshire academies 2011/12 Notes

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Traded Services for Herefordshire academies 2011/12

Notes

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If you would like help to understand this document, or would like it in another format or language, please call 01432 260006 or email communications@herefordshire.gov.uk

www.herefordshire.gov.uk