Troubleshoot Laserjet Printers

Troubleshooting
To better help our customers - this HP Laserjet 3050_3052_3055 series troubleshooting page is simply a guide / additional information for your convenience, as you search for assistance in repairing your machine. Although this information is provided for your convenience it is recommended, for the most part, that a technician inspects your office equipment.
It is recommended to consult with a professional when ordering your printer part(s).
Chapter contents
Troubleshooting
Troubleshooting process Control-panel messages Jams Print image-quality problems Scan/copy image-quality problems ADF problems Fax troubleshooting (HP LaserJet 3050/3055 all-in-one) Control-panel-display problems Functional checks Service-mode functions Troubleshooting tools Firmware updates and recovery
Shop with us while you troubleshoot.
* HP oem parts * HP LaserJet maintenance kits * Toners for your printer * HP fuser assembly units * HP fuser kit 110v & 220v * Parts assemblies for printers * Service maintenance parts * Color laserJet printers * LaserJet printers and parts * Hard to find officejet parts * Hard to find deskjet parts User-friendly SmartSearch!
2
www.partshere.com
Partshere Troubleshooting
Troubleshooting process
NOTE The HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one have faxing capabilities. The HP LaserJet 3052 all-in-one does not operate as a faxing device.
Troubleshooting checklist
Follow these steps when trying to solve a problem with the all-in-one.
Step number 1 Verification step Possible problems Solutions
Is the power on? When the all-in-one is connected to a grounded power source and is turned on, the control panel shows Hewlett-Packard with moving cursors indicating that the firmware code is loading, and the main motor rotates for approximately 45 to 60 seconds. When the firmware is done loading, Scanner bulb warming up might appear on the control-panel display, and the scan head moves back and forth for 10 to 15 seconds. If you lift the scanner cover, you will see that the scanner bulb is lit. Near the end of this time, the ADF motor turns on for about two seconds.
No power as a result of a failed power source, cable, switch, or fuse.
1. 2.
Verify that the all-in-one is plugged in. Verify that the power cable is functional and that the power switch is on. Check the power source by plugging the all-in-one directly into the wall or into a different outlet. Verify that the all-in-one is plugged into a working electrical receptacle. Verify that the print cartridge is installed correctly. Follow the instructions on the control panel to remove and replace the cartridge. Verify that the top cover is closed.
3.
Motor does not start.
1.
2.
3. ADF motor does not start.
Open the ADF cover and remove any orange shipping tape inside the ADF. Verify that the ADF connector is connected correctly to the scanner. If the ADF motor still does not rotate, replace the ADF.
Scanner bulb does not light.
If the scanner bulb does not light, verify that the wire-harness connectors from the scanner to the formatter are connected correctly. If the error persists, replace the following components one at a time until the problem is resolved: scanner assembly, formatter.
Does Ready appear in the allin-one control panel? The control panel should function without error messages.
Control panel shows an error.
See Control-panel messages on page 199 for a list of common messages that will help you correct the error.
Do information pages print? Print a configuration page.
Error message appears on the control-panel display.
See Control-panel messages on page 199 for a list of common messages that will help you correct the error. Make sure that the media that meets HP specifications.
Media does not move smoothly through the all-in-one paper path.
www.partshere.com
Step number
Verification step
Possible problems
Solutions
Clean the paper path. Poor print quality. See Print image-quality problems on page 223. 1. If the print quality from the internal tests and the copy from the flatbed are acceptable, clean the ADF scanning strip. If the ADF is damaged, replace the ADF. Make sure that the media in the ADF meets ADF specifications. Clean the ADF pick roller. If the problem persists, replace the ADF pick roller. If the problem persists, replace the ADF.
Does the all-in-one copy? Place the configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Also make a copy from the flatbed.
Poor copy quality from the ADF.
2.
Media does not move smoothly through the ADF path.
1.
2. 3.
4.
Poor copy quality from the flatbed.
If the print quality from the internal tests and the copy from the ADF are acceptable, clean the flatbed glass. Verify that the all-in-one is plugged into a telephone line that you know works. 1. Try plugging the telephone cord into the other connector. Try a new telephone cord.
Does the HP LaserJet 3050/3055 all-in-one send a fax? Connect the telephone line and press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax.
Telephone line is not operational or the all-inone is not plugged into the telephone line. Telephone cord is faulty or is plugged into the wrong connector.
2. Fax number is incorrect or incomplete.
Check the fax number and retype the correct and complete fax number. Review and reset the all-in-one fax settings. Make sure that the all-in-one is the only device on the telephone line and try again to receive the fax. Review and reset the all-in-one fax settings. NOTE If the all-in-one is connected to a computer, use the HP Fax Setup Wizard to review and reset fax settings.
All-in-one fax settings are set incorrectly. 6 Does the HP LaserJet 3050/3055 all-in-one receive a fax? Use another fax machine to send a fax to the all-in-one. Too many telephone devices are plugged in, or telephone devices are not connected in the correct order. All-in-one fax settings are set incorrectly.
Does the all-in-one print from the computer? Connect the network cable or USB cable to the all-in-one and the computer. Use a wordprocessing program to send a print job to the all-in-one.
Software is not installed correctly or an error occurred during software installation.
Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. Select the correct driver.
The cable is not connected correctly. Incorrect driver is selected.
Other devices are connected to the USB port. Disconnect the other devices and try again to print.
www.partshere.com
Step number
Verification step
Possible problems
Solutions
A problem might exist with the network connection.
If printing through the network, verify that the device has a valid TCP/IP address by checking the network configuration. If the issue persists, verify that the green LED on the network connector on the back of the device is lit. If it is not lit, there might be a bad network connection, cable, or network device (router or hub). If the issue persists after verifying the above, uninstall and then reinstall the network driver software from the device installation CD. Print a configuration page for reference to the TCP/IP address during reinstallation. If the problem still persists, replace the formatter.
Port driver problem exists in Microsoft Windows.
Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting. Reconnect the cable. Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting.
Does the all-in-one scan to the computer? Turn the all-in-one off and then back on. Initiate a scan from the basic desktop software at the computer.
Cable is not connected correctly. Software is not installed correctly or an error occurred during software installation.
www.partshere.com
Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation. The control-panel messages indicate the status of the current operation, and include a page count on the second line of the display, if appropriate. When the all-in-one is receiving fax data, print data, or scanning commands, control-panel messages indicate this status. In addition, alert messages, warning messages, and critical error messages indicate situations that might require some action.
Alert and warning messages

Alert and warning messages appear temporarily and might require the user to acknowledge the message by pressing to resume or by pressing Cancel to cancel the job. With certain warnings, the job might not complete or the print quality might be affected. If the alert or warning message is related to printing and the auto-continue feature is on, the all-in-one will attempt to resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning message tables

Table 6-1 Alert and warning messages
Control panel message ADF door is open Event log error message None Description The ADF lid is open or a sensor is malfunctioning. Recommended action Make sure that the ADF lid is closed. Remove the ADF and reinstall it. If the message persists, turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. Try another power source. Canceled copy. Clear document None The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF. Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over. Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over. Remove the jammed item. See Jams occur in the automatic document feeder (ADF) on page 218. Then, clear the items in the ADF tray and start over. Allow the all-in-one to retry sending the fax. Unplug the all-inone telephone cord from the wall, plug in a telephone, and try making a call. Plug the all-in-one
Canceled scan. Clear document
None
The Cancel button was pressed to cancel the current job while pages were feeding from the ADF. The cancel process does not automatically clear the ADF.
Canceled send. Clear document
None
The Cancel button was pressed to cancel the current job while pages were feeding from the ADF tray. The cancel process does not automatically clear the ADF.
Comm. error
None
A fax communication error occurred between the all-in-one and the sender or receiver.
www.partshere.com
Table 6-1 Alert and warning messages (continued)

Control panel message Event log error message Description Recommended action telephone cord into a jack for another phone line. Try a different telephone cord. Device error Press [ ] None The all-in-one experienced an internal communication error. The all-in-one is currently in use. This is a warning message only. Job output might be affected. Wait for the all-in-one to finish the current job.
Device is busy. Try again later
None
Doc feeder jam Clear, Reload
None
A piece of media is jammed in the Open the document release ADF tray. door, clear the jam, close the document release door, and reload the paper into the ADF tray. Media in the ADF tray was not picked up. The all-in-one experienced an internal communication error. Fax memory is full. Remove the media from the ADF tray, and then reload it. This is a warning message only. Job output might be affected. Cancel the fax by pressing or Cancel. Resend the fax. You might need to send the fax in multiple sections if the error occurs again. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. Check for a dial tone on the phone line by pressing Start Fax. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one telephone cord into a jack for another phone line, and then try sending the fax again. Try a different telephone cord.
Document feeder mispick. Reload Engine comm error
None
55.4000
Fax delayed Send memory full
None
Fax is busy Canceled send
None
The fax line to which you were sending a fax was busy. The allin-one has canceled sending the fax.
Fax is busy Redial pending
None
The fax line to which you were sending a fax was busy. The allin-one automatically redials the busy number.
Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check for a dial tone on the phone line by pressing Start Fax.
www.partshere.com

Control panel message Event log error message Description Recommended action Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Plug the all-in-one telephone cord into a jack for another phone line, and try sending the fax again. Try a different telephone cord. Fax memory full Canceling recv. None During the fax transmission, the all-in-one ran out of memory. Only the pages that fit into memory will be printed. During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into memory were sent. Print all of the faxes and have the sender resend the fax. Cancel all fax jobs or clear the faxes from memory. Print all received faxes or wait until all pending faxes are sent. Send the fax again. Cancel all fax jobs or clear the faxes from memory. Fax recv. error None An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by pressing Start Fax. Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Turn off error-correction mode (ECM) and then ask the sender to resend the fax. Turn off V.34 and then ask the sender to resend the fax. Connect the all-in-one to a different phone line. Fax Send error None An error occurred while trying to send a fax. Try resending the fax. Try faxing to another fax number. Check for a dial tone on the phone line by pressing Start Fax.
Fax memory full Canceling send
None
www.partshere.com

Control panel message Event log error message Description Recommended action Check that the telephone cord is securely connected by unplugging and replugging the cord. Make sure that you are using the telephone cord that came with the all-in-one. Make sure that the phone is working by disconnecting the allin-one, plugging in a telephone to the phone line, and making a voice call. Connect the all-in-one to a different phone line. Set the fax resolution to Standard instead of the default of Fine. Fit to Page on flatbed only None The copy reduce/enlarge feature (called "Fit to Page") applies only to copies made from the flatbed scanner. The speed-dial code that you typed is programmed for a group. Adding a group-dial to another group-dial is not allowed. An invalid date was entered, such as June 35. You are using the incorrect printer driver. The data or response is invalid. Use the flatbed or select another reduction/enlargement setting.
Group dial not allowed in group
None
Add one-touch buttons (programmed as an individual speed dial) or speed-dial codes to a group-dial. Re-enter the date.
Invalid date
None
Invalid driver Press [ Invalid entry
None
Select the printer driver that is appropriate for your all-in-one. Use the correct the data or response. Press Cancel to clear the error. Break the job into smaller jobs that contain fewer pages.
None
Mem. low 1 copy. Press [cancel]
None
The all-in-one completed making one copy. The remaining copies have been canceled because of low memory. The all-in-one does not have enough memory to start a new job. The all-in-one memory has been almost completely filled.
Memory is low Try again later
None
Wait until the current job is finished before starting a new job.
Memory is low. Press [
None
Allow the all-in-one to finish the job, or press Cancel to cancel the job. Break the job into smaller jobs that contain fewer pages.
Memory low Only 1 copy made None
The all-in-one does not have enough memory to complete the collated copy job. The all-in-one could not detect a dial tone.
No Dial Tone
None
If the all-in-one is connected to a PBX line, the PBX system might generate a dial tone that the allin-one cannot detect. Set the Detect dial tone setting to Off by using the control panel.
www.partshere.com

Control panel message Event log error message Description Recommended action Check for a dial tone on the phone line by pressing Start Fax. Unplug the telephone cord from both the all-in-one and the wall and replug the cord. Make sure that you are using the telephone cord that came with the all-in-one. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one telephone cord into a jack for another phone line. No document sent None The all-in-one did not scan any pages, or it did not receive any pages from the computer to transmit a fax. The receiving fax line did not answer. The all-in-one attempts to redial after a few minutes. Try sending the fax again.
No fax answer Redial pending
None
Allow the all-in-one to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the all-in-one continues to redial, unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the all-in-one telephone cord into a jack for another phone line. Try a different telephone cord.
No fax answer. Canceled send
None
Attempts to redial a fax number failed, or the Redial-no answer option was turned off.
Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the all-in-one and the wall and replug the cord. Unplug the all-in-one telephone cord from the wall, plug in a telephone, and try making a voice call.
www.partshere.com

Control panel message Event log error message Description Recommended action Plug the all-in-one telephone cord into a jack for another phone line. No fax detected None The all-in-one answered the incoming call but did not detect that a fax machine was calling. Try a different telephone cord. Plug the all-in-one telephone cord into a jack for another phone line. Verify that the media was inserted far enough into the input tray. Reload the media in the input tray and press to continue the job. Page too complex Press [ ] none The all-in-one could not print the current page because of its complexity. Press to clear the message.
No paper pickup Press [
None
The all-in-one has failed to pick up a piece of media.
Allow the all-in-one to finish the job, or press Cancel to cancel the job. Clear the jam from the area indicated on the all-in-one control panel, and then follow the control panel instructions. See Jams on page 211. Wait until the computer scan has finished, or cancel the scan from the computer software, or press Cancel. Verify that the connection cable is not loose or damaged. Replace the cable if necessary, and try the scan again. Re-enter any appropriate job settings.
Paper jam in (area)
13.0000
The all-in-one has detected a jam in one of the following areas: the priority input slot, tray 1, the registration area, or the fuser.
Scanner reserved for PC scan
None
A computer is using the all-in-one to create a scan.
Scanning error Cannot connect
None
The all-in-one cannot transmit scan information to a computer.
Settings cleared
None
The all-in-one has cleared job settings.
www.partshere.com
Critical error messages

Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If a critical error persists, the all-in-one might require service.
Critical error message-tables

Table 6-2 Critical error messages
Control panel message 49 Error Description The all-in-one has experienced an internal embedded software error. Recommended action Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the all-in-one to initialize. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Check the cabling connections to the heating element. Turn on the power and wait for the all-inone to initialize. If, the error persists, replace the fuser. See Fuser on page 192. NOTE The device power must remain off for at least 20 minutes for the fuser to cool down and correctly reset. Turn off the power switch, wait at least 20 minutes, and then use the power switch to turn on the all-in-one and wait for it to initialize. 51 Laser Error The all-in-one has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Check the cabling connections to the laser/scanner assembly. Try connecting the product to a different power source or surge protector. Turn on the power and wait for the all-inone to initialize. If the error persists, replace the laser/ scanner assembly. HP LaserJet 3050 all-in-one: See Scanner assembly on page 118. HP LaserJet 3052/3055
50.x Fuser Error
The all-in-one has experienced an internal hardware error.
2.
3.
4.
5.
2.
3.
4.
5.
6.
www.partshere.com
Table 6-2 Critical error messages (continued)

Control panel message Description Recommended action all-in-one: See Scanner assembly on page 148. 52 Scanner Error The all-in-one has experienced an internal hardware error. 1. Turn off the power by using the power switch, and then wait at least 30 seconds. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Check the FFC connection between the formatter and the scanner. NOTE Do not bend or fold the FFCs during the removal or reinstallation process. 4. Try connecting the product to a different power source or surge protector. Turn on the power and wait for the all-inone to initialize. If the error persists, replace the laser scanner assembly. See Laser/scanner assembly on page 189. Turn off the power by using the power switch, and then wait at least 30 seconds. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Try connecting the product to a different power source or surge protector. Turn on the power and wait for the all-inone to initialize. If the error persists, replace the (Developer note: What do we replace for a 55.1 error?) Turn off the power by using the power switch, and then wait at least 30 seconds. If a surge protector is being used, remove it. Plug the all-in-one directly into the wall socket. Turn on the power and wait for the all-inone to initialize. HP LaserJet 3052/3055 all-in-one only: Update the firmware. If the error persists, replace the formatter. See Formatter and line interface unit (LIU) on page 178.
2.
3.
5.
6.
55.1 Error
The all-in-one has experienced an internal hardware error.
1.
2.
3.
4.
5.
79 Error Turn off then on
The all-in-one has experienced an internal firmware error.
1.
2.
3.
4.
5.
www.partshere.com

Control panel message ADF door is open (HP LaserJet 3052/3055 all-in-one only) (HP LaserJet 3052/3055 all-in-one only) Description The ADF lid is open or a sensor is malfunctioning. Recommended action Make sure the ADF lid is closed. If the ADF motor cover was removed during product servicing, make sure that the cover is installed correctly and that the ADF lid can close correctly. See Figure 5-49 ADF cover correctly installed on page 133. Make sure that the ADF lid is completely seated. If necessary, remove the ADF and reinstall it. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the sensor is not functioning, replace the ADF( the ADF is part of the flatbed lid). See Flatbed lid on page 133.
www.partshere.com

Control panel message Scanner Bulb Failure (HP LaserJet 3052/3055 all-in-one only) Description The scanner assembly experienced a scanner-bulb error. Recommended action Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the error persists, lift the flatbed to see if the scanner bulb is illuminating. If it is not illuminating, replace the scanner assembly. See Scanner assembly on page 148. If the bulb is illuminating, the scan module might be too far to the right to find the calibration strip during startup. Use the following procedure to move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module moves to the left and the bulb illuminates. When it does, cycle the power again. Repeat the first step until the scan module is about 3 centimeters (about 1 inch) from the right edge of the scan glass. Turn on power by using the power switch.
2.
3.
If the error persists, replace the scanner assembly. See Scanner assembly on page 148. Scanner Error [#] Turn off then on (HP LaserJet 3052/3055 all-in-one only) 1 = DarkFind 2 = LMWTempFind 3 = BulbWarmupFromOff 4 = BulbWarmupFromCoarse 5 = CalLabelFind 6 = DocOriginFind 7 = LMWFinalFind 8 = CalLabelFindAfterScan 9 = CalLabelFindPriorToStandby 10 = DocOriginFindPriorToStandby 11 = BulbWarmupFromStandby 3. 1. 2. Power cycle the all-in-one. If the error persists, replace the scanning assembly. See for information about replacing the HP LaserJet 3052/3055 all-in-one scanning assembly. If the error persists, replace the formatter. See Formatter and line interface unit (LIU) on page 178.
www.partshere.com
Event-log codes
These codes appear in the event-log section of the configuration report. Use this table to associate an event-log code with a description of the event.
Table 6-3 Event-log codes
Event code 13 20 20 20 20 20 20 20 20 21 41 49 50 50 50 52 55 57 79 79 79 79 79 79 79 79 79 79 79 79 Event sub-code 00 00 10 20 30 40 50 60 6060 00 20 (line number) 10 20 30 00 40 00 00 0001 2 3 4 8 9 10 11 14 15 120 Event Jam Memory out Receive-fax directory is missing Send-fax directory is missing Send-ID file is corrupted Receive-ID file is corrupted Fax log is corrupted Flash init is required because of a firmware upgrade Write to flash failed Page punt Beam-detect malfunction Firmware asserts Low-fuser-temperature error Slow-fuser error High-fuser-temperature error Scanner error Engine-communication timeout error Fan-motor error 79 service, firmware exception 79 service, firmware ASIC fault Access error Address error Illegal instruction Privilege violation Trace fault Unimplemented line-a opcode Unimplemented line-f opcode Format error Uninitialized interrupt ASIC fault
www.partshere.com
Table 6-3 Event-log codes (continued)

Event code 79 30016 30017 30035 30036 30108 30109 30110 35028 35031 50003 50004 50005 50007 50012 50013 Event sub-code 5 or 6 or 7 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 Event Reserved Insufficient memory Print page punt NVRAM error NVRAM service error MIO connection break Data communication error MIO buffer overflow Bad MIO Invalid personality Bad fuser Bad beam detect Bad scanner motor Engine-communication error Bad malfunction Laser malfunction
www.partshere.com
Jams
This section contains instructions for clearing jams from the all-in-one. CAUTION Always try to remove a jam in the direction that the media feeds through the printer.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the following events: The input trays are loaded incorrectly or overfilled, or the input-tray guides are not set correctly. Media is added to or removed from an input tray during a print job or an input tray is removed from the all-in-one during a print job. The cartridge door is opened during a print job. Too many sheets have accumulated in an output area, or sheets are blocking an output area. The print media that is being used does not meet HP specifications. See Choosing paper and other print media on page 21. The media is damaged or has objects attached to it, such as staples or paper clips. The environment in which the print media was stored is too humid or too dry. See Operating environment on page 26.
Tips to avoid jams

Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that you are using. Verify that the media guides are adjusted correctly. Check that the input tray is securely in place. Do not add print media into the input tray while the all-in-one is printing. Use only HP-recommended media types and sizes. See Supported media weights and sizes on page 21 for more information about print media types. Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output-bin capacity. Check the power connection. Make sure that the power cord is firmly connected to both the all-inone and the power supply box. Plug the power cord into a grounded power outlet.
www.partshere.com
Where to look for jams

Jams can occur in these locations: Inside the all-in-one In output areas In the ADF Find and remove the jam by using the instructions on the following pages. If the location of the jam is not obvious, first look inside the all-in-one. Loose toner might remain in the all-in-one after a jam. This problem typically resolves itself after a few sheets have been printed.
Print cartridge area

To clear a jam in the print cartridge area, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. 1. Open the print-cartridge door, and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, minimize its exposure to direct light. 2. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one.
HP LaserJet 3050
HP LaserJet 3052/3055
www.partshere.com
3.
Replace the print cartridge and close the print-cartridge door.
www.partshere.com
Input trays
To clear a jam in the input trays, perform the following steps: CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the all-in-one. Pulling jammed media out of the all-in-one at an angle can damage the all-in-one. 1. Open the tray 1 and pull any visible jammed media out of the all-in-one.
2.
If no media is visible, open the print-cartridge door, remove the print cartridge, and rotate the upper media guide. Carefully pull the media up and out of the all-in-one.
3.
Close tray 1.
www.partshere.com
Output bin
CAUTION Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the all-in-one.
HP LaserJet 3050
HP LaserJet 3052/3055
www.partshere.com
Solving print paper-feed problems

Use the following tables to solve paper-feed problems when printing.
Paper-feed solutions, printing

Pages are coming out curled or wrinkled. Cause Paper curl is inherent to the laser printing processes, and occurs when paper is subjected to heat. Paper curl tends to relax as the paper cools while resting on a flat surface. Media is curled or wrinkled when printing. Solution Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Remove the media, turn it over, and reload it. In the printer driver, on the Paper or Paper/Quality tab, select a lighter-weight media type, such as Light <80 g/m2, to reduce the fuser temperature. Try different media. Whenever possible, store paper in its sealed ream at room temperature. Use the long-media extension.
Media is curled when faxing or copying. Media is not stored correctly.
The media is too long for the printer output bin.
Print is misaligned on the page (skewed pages). Cause The media input tray is overfilled. The input-tray guides are not set correctly, are broken, or are missing. Solution Remove some of the media. Be sure to center the media by using the input-tray guides. Verify that the guides are not adjusted too tightly or too loosely against the paper. Check for broken or missing guides and replace as necessary. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
The media weight or surface finish does not meet HP specifications.
The printer feeds multiple sheets or jams frequently from the main input tray or priority input tray. Cause Input-tray guides are not adjusted correctly. Solution Slide the guides against the sides of the stack in the media input tray or the priority input tray to center the stack. Make sure that the guides are not adjusted too tightly. Always remove media from the main input tray before refilling it. Remove some of the sheets. The main input tray can hold up to 250 sheets of 80-g/m 2 (20-lb) bond-weight paper. Break the ream of paper by curving it into an upside-down ushape; this can effectively decrease multifeeds. Also try turning the paper around to feed the opposite end first, or use a different type of paper. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
Media was not removed from the main input tray before refilling the tray. The main input tray or priority input tray is overfilled.
The paper was poorly cut by the manufacturer and is sticking together.
Media does not meet HP specifications for print media.
www.partshere.com
The printer feeds multiple sheets or jams frequently from the main input tray or priority input tray. Cause The output capacity was exceeded in the output bin. Solution Do not allow more than 100 sheets of 80 g/m2 (20-lb) bondweight paper (less for heavier media) to fill the paper output bin. Clean the pickup roller. Replace the pickup roller. See Printer pickup roller on page 159. The separation pad is dirty or damaged. Clean the separation pad. Replace the separation pad. See Printer separation pad on page 157. A sensor is not operating properly. Check the sensors to make sure that none are jammed. If a jammed sensor cannot be fixed, replace the sensor.
The pickup roller is dirty or damaged.
www.partshere.com
Jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a fax, copy, or scan job. You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the all-in-one control-panel display. The ADF input tray is loaded incorrectly or is too full. See Loading documents to fax, copy, or scan on page 34 for more information. The media does not meet HP specifications, such as those for size or type. See Choosing paper and other print media on page 21 for more information. To clear a media jam from the ADF (HP LaserJet 3050 all-in-one) 1. Open the ADF lid.
2.
Carefully remove jammed media. Gently try to remove the page without tearing it.
3.
Close the ADF lid.
To clear a media jam from the ADF (HP LaserJet 3052/3055 all-in-one) 1. Open the ADF cover.
NOTE Verify that any shipping tape inside the ADF has been removed.
www.partshere.com
2.
Remove the jam cleanout part. Using both hands, lift up on the two handles until the part unsnaps. Rotate and lift out the cleanout part and set it aside.
3.
Lifting the green lever, rotate the pick mechanism until it stays open.
4.
Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
5.
Open the ADF lid and gently loosen the media by using both hands.
6.
When the media is free, gently pull it out in the direction shown.
www.partshere.com
7.
Close the lid to the flatbed scanner.
8.
Lower the green lever.
9.
Reinstall the cleanout part by inserting it as shown. Push down on the two tabs until the part snaps into place. Install the cleanout part correctly, because future jamming might occur if the cleanout part is not replaced correctly.
10. Close the ADF lid.
www.partshere.com
Solving ADF paper-feed problems

Use the following tables to help solve paper-feed problems when scanning or copying.
Paper-feed solutions, scanning/copying

Long pages stop feeding through the ADF. Cause The document is too long. Solution The maximum document length is 381 mm (15 inches). If the document is too long, copy segments of it and scan each copy. Check the paper-delivery sensor to make sure it is not jammed. If a jammed sensor cannot be fixed, replace the sensor.
The paper-delivery sensor is damaged.
Scanned items are crooked. Cause The media input tray guides are not set correctly, are broken, or are missing. Solution Be sure to center the media by using the input-tray guides. Verify that the guides are not adjusted too tightly or too loosely against the paper. Check for broken or missing guides and replace as necessary.
Pages refeed into the ADF. Cause The media is damaged. Make sure that the media is flat (not folded) and that it meets weight specifications. Solution Make sure that the media is not folded or torn, and that it meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
The ADF feeds multiple sheets or jams frequently from the media input tray. Cause The input-tray guides are not adjusted correctly. Solution Remove the document from the media input tray. Straighten the item and then reinsert it. Slide the guides against the sides of the item to center it. Make sure that the guides are not adjusted too tightly. Remove some of the sheets. The media input tray can hold up to 30 (HP LaserJet 3050 all-in-one) or 50 (HP LaserJet 3052/3055 all-in-one) pages, depending on the thickness of the pages. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Use the flatbed ( HP LaserJet 3052/3055 all-in-one) to make the scan or copy. Clean or replace the ADF pickup roller. For information about cleaning the HP LaserJet 3052/3055 all-in-one pickup roller, see To clean the ADF pickup-roller assembly (HP LaserJet 3052/3055 all-in-one) on page 44. For information about replacing the HP LaserJet 3050 all-in-one pickup roller, see
The input tray is overfilled.
The item is too thick, too slick, or otherwise does not meet specifications.
The ADF pickup roller is dirty or worn.
www.partshere.com
The ADF feeds multiple sheets or jams frequently from the media input tray. Cause Solution Pickup roller on page 130. For information about replacing the HP LaserJet 3052/3055 all-in-one pickup roller, see ADF pickup roller and load-arm assembly (HP LaserJet 3052/3055 all-in-one) on page 143. The ADF document feed guide is not installed correctly. Make sure that both sides of the ADF document feed guide are installed correctly. HP LaserJet 3050 all-in-one: Replace the scanner assembly. See Scanner assembly on page 118. HP LaserJet 3052/3055 all-in-one: Replace the ADF pickup roller See ADF pickup roller and load-arm assembly (HP LaserJet 3052/3055 all-inone) on page 143. Replace the ADF separation pad. See Separation-pad assembly on page 116 for information about replacing the HP LaserJet 3050 all-in-one separation-pad assembly or see ADF separation pad on page 141 for information about replacing the HP LaserJet 3052/3055 all-in-one separation pad. Check the sensor to make sure it is not jammed. If a jammed sensor cannot be fixed, replace the ADF assembly. Check the path for obstructions. Readjust as necessary or replace the ADF assembly (the ADF assembly is part of the flatbed lid for the HP LaserJet 3052/3055 all-in-one). See Scanner assembly on page 118 or Flatbed lid on page 133.
The ADF pickup roller is damaged or worn.
The ADF separation pad is dirty, damaged, or worn.
The sensor is not operating correctly.
A problem exists in the ADF path.
www.partshere.com
Print image-quality problems

If the problem occurs when printing, see Solving print image-quality problems on page 224. If the problem occurs when copying or scanning, see Scan/copy image-quality problems on page 232. NOTE Some image-quality problems can be isolated by performing printer functional tests. See Functional checks on page 247. Image quality problems can also be caused by using cables that are not USB cables.
Checking the print cartridge

Image-formation defects are frequently the result of problems in the print cartridge. If the source of the defect is not immediately evident, always replace the print cartridge before troubleshooting the image defects. Use the following checklist to make sure that the print cartridge still works. Make sure that the print cartridge is seated correctly. Check the print cartridge to see if it has been disassembled or refilled. Inspect the print cartridge to see if toner is leaking through worn seals. Check the surface of the photosensitive drum in the cartridge to see if it has been damaged or scratched. Touching the drum contaminates the photosensitive surface and can cause spotting and image defects. Blurred areas on printed pages indicate that the photosensitive drum in the cartridge has been overexposed to light. Because overexposure to light causes permanent damage to the photosensitive drum, the cartridge should be replaced.
To redistribute the toner in the print cartridge

Before installing a new print cartridge or when the toner begins to run low, gently shake the print cartridge back and forth to redistribute the toner.
www.partshere.com
Solving print image-quality problems

Use the following tables to help solve problems with printed pages. NOTE Some image-quality problems can be isolated by performing printer functional tests. See Functional checks on page 247. Image-quality problems can also be caused by using cables that are not USB cables.
Print image-quality solutions

Pages do not print. Cause The product is not plugged in, or the power is not on. Solution Make sure that the product is plugged into a working wall outlet or power strip and that the power switch is in the on position. Check that the USB cable between the product and the computer is securely connected. Remove the print cartridge, remove the tape, and reinstall the print cartridge. Replace the print cartridge. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
The computer cable is loose.
The tape was not removed from the print cartridge.
The print cartridge is out of toner. The media does not meet HP specifications (for example, it is too moist or too rough).
Parts of the page around the edges are not printing.
Cause The product cannot print to the edge of the media. The printer has minimum margins on each edge of 6 mm (0.25 inch). The reduction setting is set incorrectly.
Solution To fit the image into this printable area, slightly reduce the size of the image. Check the reduction setting in the Print or Setup window from within the program that you are using.
www.partshere.com
Toner specks appear on the printed page.
Cause
Solution
The media does not meet HP specifications (for example, it is Make sure that the media meets specifications detailed in too moist or too rough). the HP LaserJet Printer Family Print Media Guide. The print path needs to be cleaned. Clean the print path. See Cleaning the all-in-one on page 40.
Characters are only partially printed (also referred to as dropouts).
Cause A single sheet of media is defective. The print density needs to be adjusted. The moisture content of the paper is inconsistent, or the paper has moist or wet spots on the surface. The paper was damaged by inconsistent manufacturing processes. Draft mode or EconoMode is selected in the driver. The print cartridge is defective.
Solution Try reprinting the job. Adjust the print density from HP ToolboxFX. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Try the normal or best setting. Replace the print cartridge.
www.partshere.com
Vertical lines appear on the printed page.
Cause The priority input tray is not in place. The photosensitive drum inside the print cartridge is scratched. The fuser is damaged or has an obstruction.
Solution Adjust the priority input tray. Replace the print cartridge. Replace the fuser. See Fuser on page 192.
The printed page has a gray background.
Cause The priority input tray is not in place. The print density setting is too high.
Solution Adjust the priority input tray. Decrease the amount of background shading by using HP ToolboxFX. Change the media to a lower basis-weight. Very low humidity can increase the amount of background shading. Move the product to a different location, or decrease the background shading by using HP ToolboxFX. If this happens during copying, set the light/dark setting to a light value. Replace the print cartridge.
The media basis-weight is too high. The humidity level is too low.
The print cartridge needs to be replaced.
www.partshere.com
Toner smears appear on the printed page.
Cause If the toner smears appear on the leading edge of the media, the media guides are dirty.
Solution Wipe the media guides with a dry, lint-free cloth.
The media does not meet HP specifications (for example, it is Make sure that the media meets specifications detailed in too moist or too rough). the HP LaserJet Printer Family Print Media Guide. The print cartridge needs to be replaced. The fuser temperature is too low. The fuser temperature varies according to the type of media being used. Replace the print cartridge. On the printer-driver Paper tab, under Type is:, select the appropriate media type from the drop-down list. If the error persists, replace the ECU. See Engine controller unit (ECU) on page 185.
The toner is loose, and it does not stay attached to the printed page.
Cause The inside of the printer is dirty.
Solution Clean the print path. See Cleaning the all-in-one on page 40.
The media does not meet HP specifications (for example, it is Make sure that the media meets specifications detailed in too moist or too rough). the HP LaserJet Printer Family Print Media Guide. The driver is not set for the correct media. 1. On the printer-driver Paper tab, under Type is:, select the correct media type from the drop-down list. Select the correct media by using HP ToolboxFX.
2. The power strip is not working correctly. The fuser temperature is too low. The fuser temperature varies according to the media type being used.
Plug the product directly into a working ac outlet. On the printer-driver Paper tab, under Type is:, select the correct media type from the drop-down list. If the error persists, replace the ECU. See Engine controller unit (ECU) on page 185.
www.partshere.com
The toner is loose, and it does not stay attached to the printed page.
Cause The fuser film is torn or has holes. The fuser film is damaged.
Solution Replace the fuser. See Fuser on page 192. Check the fuser film for tears or holes. Replace the fuser, if necessary. See Fuser on page 192. Replace the print cartridge.
Repetitive vertical defects appear on the printed page.
Cause If the repetitive mark occurs at equal distance between marks, either the print cartridge or a printer roller is damaged.
Solution Use the defect ruler to identify the spacing. Check the appropriate component and replace it, if necessary. See Repetitive image defect ruler on page 278. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. Otherwise, clean the printer. See Cleaning the all-in-one on page 40. 1. On the printer-driver Paper tab, under Type is:, select the correct media type from the drop-down list. (This affects only the current print job.) Select the correct media from HP ToolboxFX.
The internal parts have toner on them.
The driver is not set for the correct media.
2.
www.partshere.com
Characters are poorly formed and are producing hollow images.
Cause The media is too slick.
Solution Try a different media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. 1. On the printer-driver Paper tab, under Type is:, select the correct media type from the drop-down list. (This affects only the current print job.) Select the correct media through HP ToolboxFX.
The driver is not set for the correct media.
2.
Pages are skewed (crooked).
Cause The media is loaded incorrectly.
Solution Reload the media, and make sure that the media guides are not too tight or too loose against the media stack. See Loading media into the input trays on page 34. Replace the input tray or the paper-pickup assembly. See Media input tray on page 163 or Paper-pickup assembly on page 194.
The media guides are broken or missing.
ENWW
229
Cause The input tray is too full.
Solution Remove some of the sheets. The HP LaserJet 3050 all-in-one ADF input tray can hold up to 30 sheets of 80-g/m2 (20-lb) bond-weight paper (less for heavier paper). Remove some of the sheets. The HP LaserJet 3052/3055 allin-one ADF input tray can hold up to 50 sheets of 80-g/m2 (20lb) bond-weight paper (less for heavier paper). Remove some of the sheets. The main input tray can hold up to 250 sheets of 80-g/m2 (20-lb) bond-weight paper (less for heavier paper).
The media does not meet HP specifications.
Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
The printed page has curls or waves.
Cause Paper curl is inherent to the laser printing process; it occurs when paper is subjected to heat. The environment is too warm or too humid.
Solution Curled paper tends to relax as it cools. Place the paper on a flat surface while it is cooling. 1. Both high temperatures and high humidity levels cause media to curl. Move the product to a different environment. Use a different media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
2.
The media was in the input tray for too long.
Turn the stack of media over and return it to the tray. Rotate the media 180 and put it back in the tray. Select a lighter-weight media type from the printer driver or HP ToolboxFX.
The fuser temperature is too high. The fuser temperature varies according to the type of media being used.
230
Chapter 6
Troubleshooting
ENWW
Large amounts of toner are scattered around the characters.
Cause The media resistivity is too high.
Solution 1. Use a different media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Turn the stack of media over and return it to the tray. Use media that is designed for laser printers.
2. 3.
Vertical white stripes appear.
Cause
Solution
The media does not meet HP specifications (for example, it is Make sure that the media meets specifications detailed in too moist or too rough). the HP LaserJet Printer Family Print Media Guide. The toner is low. Gently shake the print cartridge back and forth to redistribute the toner.
ENWW
231
Scan/copy image-quality problems

Use the following tables to help solve problems with scanned or copied pages. NOTE Some image-quality problems can be isolated by performing printer functional tests. See Functional checks on page 247. Image quality problems can also be caused by using cables that are not USB cables.
Scan/copy image-quality solutions

Pages do not print. Cause The product is not plugged in, or the power is not on. Solution Make sure that the product is plugged into a working wall outlet or power strip and that the power switch is in the on position. Check that the cable between the product and the computer is securely connected. Remove the print cartridge, remove the tape, and reinstall the print cartridge. Replace the print cartridge. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Load the original with the side to be scanned facing down in the ADF for the HP LaserJet 3050 all-in-one, or facing up in the ADF for the HP LaserJet 3052/3055 all-in-one. Load the original with the side to be scanned facing down on the flatbed (HP LaserJet 3052/3055 all-in-one).
The computer cable is loose.
The tape was not removed from the print cartridge.
The print cartridge is out of toner. The media does not meet HP specifications (for example, it is too moist or too rough). The original was loaded upside-down.
Cause The media is loaded incorrectly.
Solution Reload the media, and make sure that the media guides are not too tight or too loose against the media stack. See Loading media into the input trays on page 34. Replace the input tray or the paper-pickup unit. See Media input tray on page 163 or Paper-pickup assembly on page 194.
The media guides are broken or missing.
232
Chapter 6
Troubleshooting
ENWW
Cause The ADF input tray is too full.
Solution Remove some of the sheets. The HP LaserJet 3050 all-in-one ADF input tray can hold up to 30 sheets of 80-g/m2 (20-lb) bond-weight paper. Remove some of the sheets. The HP LaserJet 3052/3055 allin-one ADF input tray can hold up to 50 sheets of 80-g/m2 (20lb) bond-weight paper. Remove some of the sheets. The main input tray can hold up to 250 sheets of 80-g/m2 (20-lb) bond-weight paper.
The media does not meet HP specifications.
Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide.
Parts of the page around the edges are not printing.
Cause The product cannot print to the edge of the media. The printer has minimum margins on each edge of 6 mm (0.25 inch). If copying, the reduction setting is incorrect.
Solution To fit the image into this printable area, slightly reduce the size of the image. Copied images will be clipped if the image on the original is too close to the edge of the original. Set the correct page size on the control-panel menu.
The paper size setting is incorrect.
ENWW
233
Vertical white stripes appear.
Cause The media does not meet HP specifications (for example, it is too moist or too rough). The toner is low.
Solution Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Gently shake the print cartridge back and forth to redistribute the toner. 1. Clean the scanner glass. See Cleaning the all-in-one on page 40. If the problem persists, replace the print cartridge. If the problem persists, replace the fuser assembly. See Fuser on page 192.
If copying with the ADF, the scanner glass is dirty.
2. 3.
Copies or scanned images are too light or too dark.
Cause The contrast is not set correctly.
Solution 1. Adjust the lighter/darker and resolution settings on the control-panel menu. Check that the lighter/darker and resolution settings are correct. See the online user guide for more information.
2.
The original image is very light or very dark.
Adjust the resolution and lighter/darker settings on the controlpanel menu. If the original was on a colored paper, including brown recycled paper, the text might not be clear. Adjust the resolution and lighter/darker settings from HP ToolboxFX.
The scanned image is too light or too dark because the original was on colored paper.
234
Chapter 6
Troubleshooting
ENWW
The printed page has a gray background.
Cause The priority input tray is not in place. The print density setting is too high.
Solution Adjust the priority input tray. Decrease the amount of background shading by using HP ToolboxFX. Adjust the lighter/darker setting to a lighter level.
The lighter/darker setting is incorrect. Some "white" media might produce a greyish background at the default lighter/ darker settings. The media basis-weight is too high. The humidity level is too low.
Change the media to a lower basis-weight. Very low humidity can increase the amount of background shading. Move the product to a different location, or decrease the background shading by using HP ToolboxFX. Replace the print cartridge.
Vertically-aligned black streaks or smears appear on successive pages.
Cause The scanner glass is dirty. See Cleaning the all-in-one on page 40.
Solution Try copying from the flatbed scanner (HP LaserJet 3052/3055 all-in-one only). If the problem occurs only with the ADF, clean the scanner glass. See Cleaning the all-in-one on page 40. If the problem occurs when copying from the flatbed scanner and the ADF, clean the printer. See Cleaning the all-in-one on page 40. 1. Replace the print cartridge if it is damaged and if maintenance procedures do not improve print quality. Replace the scanner assembly. HP LaserJet 3050 all-inone: See Scanner assembly on page 118. HP LaserJet
The printer needs to be cleaned.
A component is damaged. (For example, the photosensitive drum inside the print cartridge is scratched.)
2.
ENWW
235
Vertically-aligned black streaks or smears appear on successive pages.
Cause
Solution 3052/3055 all-in-one: See Scanner assembly on page 148.
Scanned images have black dots or streaks.
Cause The scanner glass is dirty.
Solution Clean the ADF path and flatbed glass. See Cleaning the all-inone on page 40. Replace the print cartridge. Replace the scanner assembly. HP LaserJet 3050 all-inone: See Scanner assembly on page 118. HP LaserJet 3052/3055 all-in-one: See Scanner assembly on page 148.
The toner drum in the print cartridge is damaged. A problem exists with the scanner assembly.
236
Chapter 6
Troubleshooting
ENWW
Scanned text is not clear.
Cause The lighter/darker and resolution settings need to be adjusted before scanning.
Solution Check that the settings are correct in the software program that is being used to scan the document. See the online user guide section for more information. If the original is on colored paper, including brown recycled paper, the text might not be clear. Try adjusting the resolution, contrast, and brightness settings in the scanning program. Replace the scanner assembly. HP LaserJet 3050 all-inone: See Scanner assembly on page 118. HP LaserJet 3052/3055 all-in-one: See Scanner assembly on page 148.
The original is on colored paper.
There is a problem with the scanner assembly.
Images are scanning at a reduced size.
Cause
Solution
The HP software settings are set to reduce the scanned image. Adjust the settings in the scanning software.
ENWW
237
Large amounts of toner are scattered around the characters.
Cause The media resistivity is too high.
Solution 1. Use a different type of media. Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. Turn the stack of media over and return it to the tray. Use media that is designed for laser printers.
2. 3.
238
Chapter 6
Troubleshooting
ENWW
ADF problems
Document Loadedcontinually appears on the control-panel display. Cause The ADF paper-sensor flag is damaged. Solution Replace the ADF.
The Scanner error message continually appears on the control-panel display. Cause The ADF-to-scanner connector is not connected correctly or the ADF is not functioning. Solution Reseat the connector. If the problem persists, replace the ADF.
The ADF pickup roller does not move. Cause The ADF-to-scanner connector is not connected correctly or the ADF is not functioning. Solution Reseat the connector. If the problem persists, replace the ADF.
The ADF makes grinding, squeaking, or rubbing noises when a sheet feeds from the ADF input tray. Cause The wrong ADF pickup-roller assembly is installed. Solution Make sure the correct roller assembly is installed. If the problem persists, replace the ADF pickup-roller assembly.
The sheet begins to feed from the ADF input tray but does not completely move through the ADF. The sheet can be pushed through the ADF by hand. Cause The cleanout comb is not installed or is incorrectly installed. The ADF pickup rollers are dirty. The media is curled or was stored in a high humidity environment. The ADF pickup-roller assembly is damaged or is not functioning. Solution Make sure that the cleanout comb is installed correctly. Clean the rollers. Use media that meets HP recommendations. See the user guide for media specifications. Replace the ADF pickup-roller assembly.
The sheet begins to feed from the ADF input tray but does not completely move through the ADF. The sheet can not be pushed through the ADF by hand. Cause Solution
The ADF pickup-roller assembly is damaged or not functioning. Replace the ADF pickup-roller assembly.
ENWW
ADF problems
239
Fax troubleshooting (HP LaserJet 3050/3055 all-in-one)

General fax troubleshooting
Verify the following information before troubleshooting fax problems. Is the fax set up correctly? Make sure that the fax cord that came with the all-in-one is the cord that is being used. This cord has been tested and meets the device specifications. Make sure that the fax cord is installed in the correct port. The fax cord must be plugged into the line port. What type of telephone line is being used? Dedicated telephone line: a unique telephone line that is assigned to receive or send a fax. The fax cord must be plugged into the line port. Shared telephone line: a telephone line that receives or sends voice calls and faxes. A single, shared telephone line can perform only one function at a time. A fax cannot be sent while someone is talking on the telephone or while a computer is connecting to the Internet. Roll-over lines: a telephone system feature that allows an incoming call to be forwarded to the next available telephone line (used with multiple-telephone-line systems). Try attaching the device to the first incoming telephone line. The all-in-one will answer the telephone after it rings the number of times that is specified in the all-in-one rings-to-answer setting. PBX system: a business-environment telephone system. Standard home telephones and the HP LaserJet all-in-one use an analog telephone signal. Some PBX systems are digital and might be incompatible with standard telephones and with devices such as the HP LaserJet all-in-one. Distinctive ring service: a telephone system feature that can assign two telephone numbers to one physical line, and assign a distinctive ring pattern to each number. Make sure that the device is set to respond to the correct distinctive ring pattern that the telephone service provider assigned to the fax number. This service is not available in all countries/regions. Make sure that the telephone company provides this service before changing the setting. For more information about distinctive ring service, see Distinctive ring function on page 93 Is a telephone-line splitting device installed? A telephone-line splitter is a device that splits two or more telephone lines from the same jack. Not all splitters are compatible with the device, and not all countries/regions support the use of splitters. Parallel splitters (also called T-splitters) split a single line into two phone jacks so that two devices can share the same line. Line 1/Line 2 splitters provide two unique telephone line outlets from a single jack with two unique telephone numbers (two telephone lines are connected to a single jack). A Line 1/Line 2 splitter must be used if both a fax line and a voice line share the same jack.
240
Chapter 6
Troubleshooting
ENWW
NOTE Hewlett-Packard does not recommend using a parallel splitter (T-splitter) with the all-in-one because it might degrade the quality of the telephone signal. If a second device must be attached to the telephone line in addition to the all-in-one, plug the second device into the telephone port on the all-in-one (the port on the back that is marked with a telephone icon). Is a surge-protection device installed? A surge-protection device might be installed between the telephone jack and the all-in-one to protect the all-in-one from electrical power that passes through the telephone lines. These devices might cause some fax communication problems by degrading the quality of the telephone signal. If you are having problems sending or receiving faxes, connect the device directly to the telephone jack to determine if the problem is in the surge-protection device. Is a telephone company voice-message service being used? If the messaging service rings-to-answer setting is lower than the all-in-one rings-to-answer setting, the messaging service answers the call and the all-in-one will not detect incoming faxes. If the all-in-one rings-to-answer setting is lower than that of the messaging service, the all-in-one answers all calls and no calls will ever be sent to the messaging service. The only voice-messaging system that can be used with the all-in-one is a standard telephoneanswering machine. Is a standard telephone-answering machine installed? An answering machine must be connected to the port that is labeled with the telephone icon (or it can be shared on the same telephone-line extension). Set the all-in-one rings-to-answer setting for at least one ring more than the number of rings that prompts the answering machine to answer a incoming call. For example, if the answering machine is set to answer calls after three rings, set the all-in-one rings-to-answer setting to four rings. NOTE If an answering machine is connected to the same telephone line but is connected to a different jack (for example, in another room), it might interfere with the all-in-one to fax reception.
Table 6-4 General fax troubleshooting
The document stops feeding into the ADF while the all-in-one is sending a fax. Cause A page cannot exceed 356 mm (14 inches). Attempting to load a page longer that 381 mm (15 inches) will cause the fax to stop. The page is too small. Solution Press Cancel on the control panel. If the page is jammed, clear the jam. Fax the document by using multiple pages (each less than 356 mm [14 inches] in length) instead of one long one. Press Cancel. If the page is jammed, clear the jam. Make sure that the page is at least 89 x 44 mm (3.5 x 1.75 inches) in size before you load it into the ADF. If the page is smaller, use a carrier sheet or affix the page to a larger sheet.
ENWW
241
Table 6-4 General fax troubleshooting (continued)

The fax activity log or fax call reports are printing at inappropriate times Cause The fax activity log or fax call report settings are incorrect. Solution Print a configuration report and check the fax activity log and fax call report print settings. Set the fax activity log or fax call report print settings at the all-in-one control panel.
The all-in-one volume is too loud or too soft. Cause The all-in-one volume setting is too high or too low. Solution Set the volume setting at the all-in-one control panel.
Fax receive troubleshooting

The all-in-one cannot receive a fax when it is connected to a telephone-line extension. Cause The telephone line is not working. Solution Increase the speaker volume, and then press Start Fax on the control panel. If you hear a dial tone, then the telephone line is working. Disconnect the all-in-one from the line and connect a standard telephone. Try to make a voice call from the telephone to verify that the line is working. The fax cord is not connected correctly. Make sure that the fax cord is fully seated (check both ends).
The telephone or standard telephone-answering machine is not receiving incoming voice calls. Cause The telephone or answering machine is not functioning. Solution Connect the telephone or answering machine directly to the telephone line and verify that it is functioning correctly. Refill the media input tray and press faxes. to print the stored
The all-in-one is out of media.
The fax cord is not connected correctly.
Make sure that the fax cord is fully seated (check both ends). The all-in-one must be the first device connected to the telephone line if multiple devices share the line. Set the rings-to-answer setting at the all-in-one control panel. The rings-to-answer setting must be set to a number of rings that is greater than the number of rings that prompts the answering machine to answer incoming calls.
The rings-to-answer setting is incorrect.
The all-in-one is not receiving incoming fax calls. Cause The answer-mode setting is set to manual. Solution Press Start Fax on the control panel.
242
Chapter 6
Troubleshooting
ENWW
The all-in-one is not receiving incoming fax calls. Cause The fax cord is not connected correctly or is not the cord that came with the all-in-one. Solution Make sure that the fax cord is fully seated (check both ends). You must use the fax cord that came with the all-in-one to connect the all-in-one to a telephone line. Set the rings-to-answer setting at the all-in-one control panel. Verify that the telephone service provider offers the distinctive ring service. Set the distinctive ring settings at the all-in-one control panel. Do not connect more that three devices to the telephone line that the all-in-one is connected to. Remove devices one-at-atime until the all-in-one functions correctly. Turn off the voice-message service. Connect the all-in-one to a telephone line that is dedicated to receiving or sending faxes. Set the all-in-one answer mode to manual by using the control panel (you must press Start Fax to receive an incoming fax). Set the all-in-one answer mode to automatic and lower the rings-to-answer setting to a number less than that for the voicemessage service The all-in-one will answer all incoming calls.
The rings-to-answer setting is incorrect. The distinctive ring feature is enabled, but the telephone service provider does not offer the distinctive ring service. The distinctive ring function settings are incorrect. Too many devices are connected to the telephone line.
A voice-message service is interfering with the all-in-one
Incoming faxes are being received slowly. Cause The incoming fax is very complex (for example, it contains detailed graphics). Solution Ask the sender to break the fax into multiple fax-send jobs. Ask the sender to decrease the fax resolution on the sender's fax machine.
Faxes are printing on multiple pages. Cause The all-in-one fax autoreduction setting is incorrect. Solution Set the all-in-one autoreduction setting to On at the control panel.
The received faxes are too light or faxes are only printing on half of the page. Cause The all-in-one is out of toner. The sent fax contrast was too light. Solution Replace the print cartridge. Ask the sender to increase the contrast setting and resend the fax.
ENWW
243
Fax send troubleshooting

The fax stops during a send operation. Cause The telephone line is not working. Solution Increase the speaker volume, and then press Start Fax on the control panel. If you hear a dial tone, then the telephone line is working. Disconnect the all-in-one from the line and connect a standard telephone. Try to make a voice call from the telephone to verify that the line is working. The fax machine that the fax is being sent to has malfunctioned. A communication error exists. Send the fax to a different fax machine.
Set the redial-on-communication-error setting to On at the control panel.
The all-in-one can receive a fax, but cannot send a fax. Cause The telephone line is not working. Solution Increase the speaker volume, and then press Start Fax on the control panel. If you hear a dial tone, then the telephone line is working. Disconnect the all-in-one from the line and connect a standard telephone. Try to make a voice call from the telephone to verify that the line is working. If the all-in-one is connected to a PBX line, the PBX system might generate a dial tone that the all-in-one cannot detect. The fax machine that the fax is being sent to has malfunctioned. Set the detect-dial-tone setting to Off at the control panel.
Send the fax to a different fax machine.
The receiving fax machine is not receiving sent faxes. Cause The receiving fax machine is turned off. Solution Call the fax recipient to verify that the receiving fax machine is turned on and functioning correctly. Make sure that the original documents are loader correctly into the ADF or on the scanner glass. Wait for the pending faxes to be sent.
The original document is not loaded correctly.
Previous faxes are waiting in memory to be sent.
A long fax number cannot be dialed automatically. Cause The long fax number exceeds the 50character limit for the auto-dial function. Solution Dial the fax number manually.
244
Chapter 6
Troubleshooting
ENWW
DSL problems
A digital subscriber line (DSL) uses digital technology over standard copper phone wires. DSL services rely on an AM signal. The HP LaserJet 3050/3055 all-in-one is a Group 3 fax device, which operates below the DSL capability and is not directly compatible with digital signals. However, if the configuration is specified during the DSL line setup, the signal on a DSL line can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth transmits digital data. Split the signal to use both the telephone or fax and the computer on the same line and at the same time. NOTE Not all printers and faxes are compatible with DSL services. HP does not guarantee that the HP LaserJet 3050/3055 all-in-one will be compatible with all DSL service lines or providers. The DSL modem requires a high-pass filter. When DSL service is installed, the service provider sometimes supplies a splitter, which includes a low-pass filter, for the normal phone wiring. If not, the user should contact the DSL provider to request a filter or splitter to that a fax modem can operate on the line. NOTE HP recommends discussing the DSL line-setup options with the DSL service provider. Consult the DSL provider for technical installation requirements. An Asymmetric Digital Subscriber Line (ADSL) is a version of DSL that provides greater efficiency by allowing upload and download rates to differ. Because ADSL is a version of DSL, the DSL information also applies to ADSL.
PABX line problems

The HP LaserJet 3050/3055 all-in-one is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is used). It might be difficult to troubleshoot fax issues without assistance from someone who is familiar with the technical details of the customers digital environment and the analog converter. HP does not guarantee that the HP LaserJet all-in-one will be compatible with digital environments or digital-to-analog converters.
ENWW
245
Control-panel-display problems
CAUTION Static electricity can cause unexpected black lines or dots to appear on the all-inone control-panel display. Do not touch the all-in-one control-panel display if there is a chance that you have collected a static electric charge (for example, by walking on carpet in a lowhumidity environment). Unexpected lines or dots might appear on the all-in-one control-panel display, or the display might become blank if the all-in-one is exposed to an electric or magnetic field. To resolve this problem, perform the following procedure: 1. 2. 3. Turn off the all-in-one. Remove the all-in-one from the electric or magnetic field. Turn the all-in-one on again.
246
Chapter 6
Troubleshooting
ENWW
Functional checks
Use the following procedures to help diagnose and solve problems that occur in the print engine.
Control-panel test
To perform a control-panel test NOTE Perform this procedure as quickly as possible in order to complete the control-panel check before the formatter begins communicating with the control panel. The control-panel test continues until all of the buttons have been tested or until the formatter attempts to communicate with the control panel (after approximately 40 seconds). The control-panel test will be interrupted if it is not completed before communication occurs. 1. 2. 3. 4. 5. 6. 7. Turn on the all-in-one by using the power switch. Immediately press the > and Cancel buttons simultaneously. Press and hold down the > and Cancel buttons until the message Passed MEM Test appears on the control-panel display. Release the > and Cancel buttons. Press to test the control-panel display LEDs. Continue to press until the message Scroll CheckPress Enter To Pass appears on the control-panel display. Press again.
The name of a control-panel button appears on the control-panel display. Press the corresponding button on the control panel. Repeat this step until you have tested all of the control-panel buttons. NOTE The control-panel test continues until all of the buttons have been tested or until the allin-one detects no activity at the control panel for about 20 seconds. After testing all of the controlpanel buttons (or when there is no activity at the control panel for about 20 seconds), the product exits the test and continues the startup processes.
Half self-test functional check

The purpose of the half self-test check is to determine which image-formation process is malfunctioning. The image-formation process can be divided into the following stages: Conditioning stage (charges the drum) Writing stage (uses the laser/scanner to write a latent image on the drum) Development stage (forms a toner image on the drum) Transfer stage (transfers the image to the media) Separation stage (separates the media from the drum) Fusing stage (applies heat and pressure to make the image on the media permanent) Cleaning stage (removes excess toner from the drum)
ENWW
Functional checks
247
To perform a half self-test check

1. 2. Print a self-test page. (See Troubleshooting tools on page 259.) Open the print-cartridge door after the paper advances halfway through the printer (about 5 seconds after the motor begins to rotate). The leading edge of the paper should have advanced past the print cartridge. Remove the print cartridge. Open the print cartridge drum shield to view the drum surface. If a dark and distinct toner image is present on the drum surface, assume that the first three functions of the image-formation process are functioning correctly (through the development stage). Troubleshoot the failure as a transfer or fusing problem.
3. 4.
To perform other checks

If, during the half self-test check, no image appears on the photosensitive drum, perform these checks: 1. 2. 3. Make sure that you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge. Perform a drum-rotation functional check. (See Drum-rotation functional check on page 248.) Perform a high-voltage power-supply check. (See High-voltage contacts check on page 249.)
If the issue is a transfer problem, replace the transfer roller. If the issue is a fuser problem, check the two wire-harness connectors (J102 and J204; callout 1) on the power supply.
Drum-rotation functional check

The photosensitive drum, located in the print cartridge, must rotate in order for the print process to work. The photosensitive drum receives its drive from the main drive assembly. NOTE This test is especially important if refilled print cartridges have been used. 1. 2. 3. 4. 5. Open the print-cartridge door. Remove the print cartridge. Mark the drive gear on the cartridge with a felt-tipped marker. Note the position of the mark. Install the print cartridge and close the print-cartridge door. The startup sequence should rotate the drum enough to move the mark. Open the print-cartridge door and inspect the gear that was marked in step 3. Verify that the mark moved.
If the mark did not move, inspect the main drive assembly to make sure that it is meshing with the printcartridge gears. If the drive gears appear functional and the drum does not move, replace the print cartridge.
248
Chapter 6
Troubleshooting
ENWW
High-voltage contacts check

The high-voltage contacts in the product must have a good connection with the contacts on the print cartridge to provide the necessary voltages for the image-formation processes.
To check the print-cartridge contacts

Remove the print cartridge and visually inspect the three connection points (callout 1) on the end of the print cartridge. If they are dirty or corroded, clean them with isopropyl alcohol. If they are damaged, replace the print cartridge. NOTE Use only isopropyl alcohol to clean the connections.
Figure 6-1 Print-cartridge high-voltage contacts
ENWW
Functional checks
249
To check the high-voltage connector pins

The assembly has three spring-loaded pins (callout 1) to contact the print cartridge. Verify that the pins are not dirty or corroded and that the spring-loading action is functional. If the pins are dirty or obstructed, clean them with a dry cloth. If they are damaged, replace the all-in-one.
Figure 6-2 High-voltage contacts
250
Chapter 6
Troubleshooting
ENWW
Service-mode functions
Use the following information to perform system-wide reset procedures and to adjust certain global settings such as the country/region. Users do not have access to this information.
Secondary service menu

Use the secondary service menu to perform various tests and to print service reports. The following is a hierarchical diagram of the secondary service menu.
Main menu Secondary Service Submenu Service Reports Submenu Continuous Self-Test Extended Keymap Error Report Scan Calibration Calibrate Corrected Tables Location Display test Button test Show firmware version USA (1 = Yes; 2 = No) (none) (none) (none)
To gain access to the secondary service menu

1. 2. 3. Make sure that Ready appears on the control-panel display . Press Menu. Press 2 on the keypad. NOTE You can gain access to the secondary service menu from any other menu by pressing 2. 4. 5. Use the < or > button to navigate through the secondary service menu. To exit the secondary service menu and remove it from the menu tree, press Cancel to return to the Ready display, and then press Cancel again.
To print a list of all the fax data-store parameters

1. 2. In the secondary service menu, use the < or > button to select Developer menu, and then press . Use the < or > button to select DS-Fax, and then press .
ENWW
251
Developers menu
Use the developers menu to adjust fax data-store parameters and to run various tests. The following is a hierarchical diagram of the developers menu.
Main menu Developer's menu Submenu Read Register Write Register Enter MAC Addr. (HP LaserJet 3052/3055 all-inone only) Scanner Settings Submenu (none) (none) (none)
Scan Test Mode ADF Starve Start ADF Starve Run FB Starve Start FB Starve Run Drop Bogey Park Scanner
Formatter test REINIT FFS R/W parameter Monitor test
(none) (none) (parameter names) Onhook monitor Offhook monitor EavesdropMonitor SigPower Monitor
LIU test (HP LaserJet 3050/3055 all-in-one only)
LIU inputs LIU ID
Loopback test Transmit test
(none) OFFHOOK ONHOOK DIAL NUMBER NOTE Several other options are available under this menu.
Dev. Reports
DS Fax DS No Fax Translations Location Codes
252
Chapter 6
Troubleshooting
ENWW
Main menu
Submenu
Submenu Error Diffusion
Clock Dithering
On Off
Pick and Kick
(none)
To gain access to the developers menu

1. 2. 3. Make sure that Ready appears on the control-panel display. Press Menu. Press the * and # buttons simultaneously. NOTE You can gain access to the developers menu from any other menu by pressing the * and # buttons simultaneously. 4. 5. Use the < or > button to navigate through the developers menu. To exit the developers menu and remove it from the menu tree, press Cancel to return to the Ready display, and then press Cancel again.
To adjust fax data-store parameters

When you adjust fax data-store parameters, the product does not alert you to incorrect input values. Changing fax data-store parameters can render the product illegal or inoperable. NOTE Before adjusting the fax data-store parameters, print a list of all of the parameters from the secondary service menu. See To print a list of all the fax data-store parameters on page 251. 1. 2. 3. On the developers menu, use the < or > button to navigate to Dev. Reports, and then press Use the < or > button to navigate to DS Fax and select the parameter that you want to change. The current setting appears on the control-panel display. Type the new value for the fax data-store parameter, and then press . .
To scroll quickly to a particular data-store parameter

When DS Fax appears on the control-panel display, jump directly to any parameter ID that does not contain a 2 by typing the ID on the keypad. (Pressing 2 brings up the secondary service menu.) To change a parameter that has a 2 in its ID, type the ID of the closest parameter that does not have a 2 and then use the < or > button to locate the parameter that you want to change. For example, to move quickly to parameter 152, type 151 >.
ENWW
253
Changing the country/region code parameters

Three situations can occur that necessitate changing the country/region or language settings for the product: 1. 2. 3. The customer has moved to a different country/region from the country/region in which the all-inone was purchased. The information has been erased because of an NVRAM initialization, or the parameters are set to "undefined." The formatter has been replaced.
Use the information in the following sections to change the country/region and language settings.
To change the country/region from one location to another

1. 2. 3. 4. Press Menu and then press 2 to gain access to the Secondary Service menu. Press < or > to select Location, and then press Press < or > until the correct location appears. When the correct location appears, press . Press 1 to confirm the new location. The all-in-one automatically turns itself off and then on after the setting is confirmed. .
To set the language and location if none is set

If the language and location have been erased because the NVRAM has been initialized or the formatter has been replaced, the product automatically prompts for the language and the location when it is turned on. NOTE HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one: The customer cannot send or receive faxes until these settings have been established. 1. 2. 3. Press < or > until the correct language appears. When the correct language appears, press and then press 1 to confirm the selection. If the location also needs to be set, the product automatically prompts for the location. Press < or > until the correct country/region appears. NOTE HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one: The list of countries/regions that appears on the control-panel display depends on the LIU that is installed in the product. HP LaserJet 3052 all-in-one: This product does not have fax capabilities and so it does not have an LIU installed. The list of supported countries/regions that appears on the controlpanel display is in a localized format. 4. 5. When the correct country/region appears, press and then press 1 to confirm the selection.
After both the language and the location settings are established, the product automatically turns itself off and then on.
254
Chapter 6
Troubleshooting
ENWW
Soft reset
Before performing an NVRAM init, attempt a soft reset, which does not reset configuration settings or cause a loss of data.
Performing a soft reset

To perform a soft reset 1. 2. 3. 4. 5. 6. Press Menu. Simultaneously press and then release the * button and the # button to open the developer's menu. Press the < or > button until the message REINIT FFS appears on the second line of the controlpanel display. Press .
The process takes approximately 2.5 minutes. During that time, the control-panel display will change several times before returning to Ready. When the Ready message appears on the control-panel display, press Cancel to exit the developer's menu.
Super NVRAM init

When a super NVRAM init is performed, the all-in-one language and telecom country/region settings are undefined. The user is prompted to set the language and telecom country/region. Until these settings are defined, the all-in-one will not return to the Ready state. CAUTION A Super NVRAM init erases all data that is stored in both the unprotected and protected NVRAM memory.
To perform a super NVRAM init

1. 2. 3. 4. 5. 6. Turn off the all-in-one. Press and hold down the * and 5 buttons. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence. When Permanent Storage Init. appears on the control-panel display, release the buttons. When prompted, set the language and telecom country/region. Allow the all-in-one to return to Ready before using it.
ENWW
255
NVRAM init
NVRAM init returns all stored parameters in NVRAM to factory default values or to a default ROM value, depending on the variable, and performs a system reset. Performing NVRAM init can cause the all-in-one to violate local telephone regulations. Reset the language and country/region after performing an NVRAM init. An NVRAM init resets the following settings and information: All menu settings are reset to factory default values, including the fax header and company name. Factory settings such as formatter number, page counts, and paper settings are reset. All faxes in memory are erased. All speed-dials, group-dials, and phone book entries are erased. All localization settings, including language and country/region, are reset.
To perform an NVRAM init

1. 2. 3. 4. 5. Turn off the all-in-one. Press and hold down the * and buttons.
Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence. When Permanent Storage Init. appears on the control-panel display, release the buttons. Allow the all-in-one to return to Ready before using it.
256
Chapter 6
Troubleshooting
ENWW
System settings for localized products

NOTE The HP LaserJet 3052 all-in-one does not have an LIU because it does not have fax capabilities. The list of available country/regions includes all of the country/regions listed in Table 6-5 System settings on page 257 and Chile (default media size letter, default date format ddmmyy, and default time format a.m./p.m.), North Africa (default media size A4, default date format ddmmyy, and default time format 24 hour), Jordan (default media size A4, default date format ddmmyy, and default time format a.m./p.m.), and Lebanon (default media size A4, default date format ddmmyy, and default time format a.m./p.m.). Two LIUs are available for the product. The list of available countries/regions that appears in the Secondary service menu (in the Location submenu) varies according to the LIU that is installed in the product. The default system settings vary for each country/region. The following table lists the default system settings for each country/region. Be sure to reset any user-defined settings that differ from these settings.
Table 6-5 System settings
Country/region Argentina Australia Austria Belgium Brazil Bulgaria Canada China Croatia Czech Republic Denmark Finland France Germany Greece Hong Kong SAR Hungary India Indonesia Ireland Israel Italy LIU installed US/rest of the world US/rest of the world Europe Europe US/rest of the world Europe US/rest of the world US/rest of the world Europe Europe Europe Europe Europe Europe Europe US/rest of the world Europe US/rest of the world US/rest of the world Europe Europe Europe Default media size1 Letter A4 A4 A4 A4 A4 Letter A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 Date format ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy yymmdd ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy yymmdd yymmdd ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy Time format a.m./p.m. a.m./p.m. 24 hour 24 hour 24 hour 24 hour a.m./p.m. 24 hour 24 hour 24 hour 24 hour 24 hour 24 hour 24 hour a.m./p.m. a.m./p.m. 24 hour 24 hour 24 hour 24 hour 24 hour 24 hour
ENWW
257
Table 6-5 System settings (continued)

Country/region Korea Luxemburg Malaysia Mexico Netherlands New Zealand Norway Pakistan Peru Philippines Poland Portugal Romania Russia Singapore Slovak Republic South Africa Spain Sri Lanka Sweden Switzerland Taiwan Thailand Turkey United Kingdom United States Vietnam
1
LIU installed US/rest of the world Europe US/rest of the world US/rest of the world Europe US/rest of the world Europe US/rest of the world US/rest of the world US/rest of the world Europe Europe Europe Europe US/rest of the world Europe Europe Europe US/rest of the world Europe Europe US/rest of the world US/rest of the world Europe Europe US/rest of the world US/rest of the world
Default media size1 A4 A4 A4 Letter A4 A4 A4 A4 Letter Letter A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 A4 Letter A4
Date format yymmdd ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy mmddyy yymmdd ddmmyy ddmmyy ddmmyy ddmmyy ddmmyy yymmdd ddmmyy ddmmyy yymmdd ddmmyy yymmdd ddmmyy ddmmyy ddmmyy mmddyy ddmmyy
Time format a.m./p.m. 24 hour 24 hour a.m./p.m. 24 hour a.m./p.m. 24 hour a.m./p.m. a.m./p.m. a.m./p.m. 24 hour 24 hour 24 hour 24 hour a.m./p.m. 24 hour a.m./p.m. 24 hour 24 hour 24 hour 24 hour a.m./p.m. 24 hour 24 hour 24 hour a.m./p.m. a.m./p.m.
The default media-size setting that is listed is the same for the printer input trays and the scanner-glass size setting.
Printer job language (PJL) software commands

Many PJL scripts are available for restoring parameters such as paper size and page counts after the formatter has been replaced. For comprehensive instructions, see the Printer Job Language Technical Manual and the Printer Job Language Technical Manual Addendum.
258
Chapter 6
Troubleshooting
ENWW
Troubleshooting tools
Use the control panel to print configuration reports and demo pages. The configuration report shows the settings that have been selected at the control panel. Printing a configuration report is also considered a "self test" for the printer, although any of the reports can serve this purpose. A printout of the control-panel menu structure is a useful reference if you alter settings in the menu.
Printing a configuration report, demonstration page, or menu structure

1. 2. 3. Press Menu. Use the < or > button to select Reports, and then press .
Use the < or > button to select Config report , Demo page, or Menu structure, and then press . The product exits the menu settings and prints the report.
Printing all fax reports at once (HP LaserJet 3050/3055 all-in-one)

To print all fax reports at once: 1. 2. 3. Press Menu. Use the < or > button to select Reports, and then press . . The product exits the menu
Use the < or > button to select All fax reports, and then press settings and prints the reports.
When you print all reports at one time, the following reports are printed: Fax activity logrecent faxes sent and received, and their status Billing log (if enabled)sorted by billing code Block fax list (if enabled)fax numbers that have been blocked Configuration reportcurrent control-panel settings, including the following sections: System information Reports Fax settings User defaults Service Page counts Phonebook reportone-touch, speed-dial, and group-dial report Usage page
ENWW
259
T.30 protocol trace (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only)
Use a T.30 protocol trace report to troubleshoot fax transmission and receive issues.
To print a T.30 protocol trace report

1. 2. 3. 4. Press Menu. Use the < or > button to select Service, and then press Use the < or > button to select Print T.30, and then press . . . The product exits the menu
Use the < or > button to select Print report now, and then press settings and prints the reports.
Send a fax from the product or receive a fax to the product from another fax machine. Print a T.30 trace report after the fax prints. The following are explanations of some of the report column headings: Date and Time identify when the fax begins. Match this information with the fax error log. Type is the type of fax activity: send or receive. Identification is the phone number to which a fax is sent. Result explains the status of the fax: OK means that the fax was successful. Pending faxes are in memory or are printing. For error codes and their meanings, see Table 6-6 Fax receive codes on page 261 and Table 6-7 Fax send codes on page 264. Fax error-correction mode (ECM) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) Normally, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction mode is On, then the product can request that the portion of the fax be resent. The factory-set default for error-correction mode is On. To change the error-correction setting 1. 2. 3. 4. 5. Press Menu. Use the < or > button to select Fax setup, and then press Use the < or > button to select All faxes, and then press . . .
Use the < or > button to select Error correction, and then press Use the < or > button to select On or Off, and then press
to save the selection.
260
Chapter 6
Troubleshooting
ENWW
V.34 fax standard

V.34 is the industry-wide fax standard for full-duplex modems that transmit at speeds up to 28,000 bps. When V.34 is turned on, the product automatically adjusts the transmission speed based on the clarity of the image. Turning V.34 off can resolve some fax transmission issues. To change the V.34 setting 1. 2. 3. 4. 5. Press Menu. Use the < or > button to select Fax setup, and then press Use the < or > button to select All faxes, and then press Use the < or > button to select V.34, and then press . to save the selection. . .
Use the < or > button to select On or Off, and then press
Fax receive and fax send codes

The following tables list the fax receive and fax send codes that appear in the fax call report.
Table 6-6 Fax receive codes
Code 200 Description The fax session has been completed without errors. The user has pressed Cancel, which caused the fax session to be prematurely halted. The product has answered a call but has been unable to detect the presence of a fax machine. Typically, this is caused by the product answering a voice call. -OrThe remote user canceled the fax transmission by pressing Cancel immediately before, or just as, the product answered the call. 3. -OrThe remote machine automatically ended the call immediately before, or just as, the product answered the call. -OrThe remote (calling) fax machine identified a feature incompatibility between the two machines and disconnected immediately before transmitting any additional fax tones or T.30 frames. (This is a very rare and nonstandard behavior.) 223 (ECM error) The product has been unable to receive an entire page even after multiple attempts to receive the parts of the page that contain Attempt to receive the fax again after telephone-line conditions have improved. -OrRecommended action None required.
221
Allow the product to receive the fax.
222
1.
Confirm that the remote caller is a fax machine and not a voice call. (Typically the remote user must inform the caller that the fax session failed.) If the remote machine ends the call just as the product starts receiving, reduce the ring count after which the product answers. Or, suggest that the remote user manually dial to the product and then manually start the fax session by pressing Start after fax tones have been heard from the product. Confirm that the remote user is not inadvertently attempting a poll transmission from the product instead of transmitting to the product. Reconfigure the local fax machine to use different configuration settings, change ECM to the opposite of the current setting, and/or select a slower reception speed.
2.
4.
ENWW
261
Table 6-6 Fax receive codes (continued)

Code Description errors. This is usually caused by extremely poor line conditions. Recommended action Set the ECM to Off. Errors might still occur, which might result in degraded image quality on the received page. However, the ability to receive the entire document will be improved. Attempt to receive the fax again after telephone-line conditions have improved.
224
The product has received one or more pages that contain excessive errors. This is usually caused by extremely poor line conditions. Because the ECM is not used during this session, errors are not corrected. Some nonHP machines might try to resend the failed pages, but it is impossible to determine from the resent pages if the problems with the previously received pages have been corrected. The remote machine has attempted to initiate a remote diagnostic session with this machine, even though remote diagnostic access is locally disabled. The remote machine has attempted to initiate a remote diagnostic session with this machine, but the remote diagnostic versions that the two machines support are incompatible. The remote machine has attempted to initiate a fax session at a speed and modulation that the product does not support. The remote machine has attempted to initiate a poll transmission from the product even though the product is not configured for poll transmission.
225
Enable the remote diagnostics capability on the product.
226
None. Remote diagnostics cannot occur between machines that have incompatible remote diagnostic versions.
227
Reconfigure the product to receive at a slower speed.
228
1.
Confirm that the remote user intends to use polling. The remote user might have inadvertently attempted to poll. If this is the case, reattempt a normal transmission from the remote machine. If the remote user intended to use polling, confirm that the product was correctly configured for poll transmission.
2.
229
The remote machine has attempted to initiate a secure poll transmission from the product but has not provided a valid password.
Confirm that the remote user is the person for whom the polled document is intended. If so, make sure that the remote user has the correct password and that the product is configured with the same password. Enable the ECM on both the product and the remote machine.
230
The remote machine has attempted to initiate an operation that requires error correction but has not selected error correction for the session.
231
The remote machine has attempted to initiate Ensure that the product is capable of receiving a a transmission to the product even though the document. Check that paper is correctly loaded, paper is ability to receive is disabled at the product. not jammed within the machine, and any other system abnormalities have been cleared. A communication failure has occurred between the two machines. -OrThe user at the remote machine might have pressed Cancel. -Or1. Attempt to receive the fax again after telephone-line conditions have improved. If the error persists, and error correction is in use for the fax session, disable the ECM.
232 233 234 235 (ECM error) 236 (ECM error) 237
2.
262
Chapter 6
Troubleshooting
ENWW

Code Description The power at the remote machine has been interrupted or deliberately turned off, causing the fax session to be interrupted. 238 239 (ECM error) 240 (ECM error) 241 (ECM error) 242 The remote fax machine sent an unexpected communication. None. This is a defect in the remote sending machine. Recommended action
The remote fax machine is attempting to receive instead of send. Both machines have attempted to start receiving at the same time. It is possible to accidentally initiate a fax reception after dialing on many machines, if there is no paper in the machine, or if the paper is not correctly loaded and cannot be sensed by the appropriate document sensor.
Ensure that a document is ready and is correctly loaded in the transmitting fax machine and that the remote machine is attempting to transmit and not to receive.
243 244
The user of the remote machine has pressed a stop button on that machine, which caused the session to be prematurely terminated. -Or-
1.
The remote fax machine identified a feature incompatibility between the two machines and has terminated the session. For example, the 2. product tried to initiate polling, but the remote machine did not support this mode of operation. 245 246 (ECM error) The user of the remote machine has pressed a stop button on that machine, which caused the session to be prematurely terminated. 1.
Confirm that the remote user is not inadvertently attempting a poll transmission from the product, instead of transmitting to the product. This mode of operation must be specially configured on the product. If poll transmission from the product is the appropriate mode of operation, confirm that the product has been configured for this operation. Reconfigure the local fax machine to use different configuration settings, change the ECM setting to the opposite of the current setting, or select a slower reception speed. If the document was large, ask the remote user to retransmit the document as two or more smaller documents. Disable ECM and attempt to receive the fax again.
The product has been holding off the remote 2. machine during reception of a large or complex document because the remote machine lacks available memory. This hold-off time has exceeded the timeout (typically 60 seconds) that the remote machine uses, and the remote machine has terminated the session. 247 - 251 The remote machine is apparently stuck in the on mode. Telephone-line conditions were too poor to receive a fax.
None.
252
1.
Attempt to receive the fax again after telephone-line conditions have improved. Configure the machine to start receiving at a lower speed. If the product successfully received several pages of a larger document, ask the remote user to transmit the document in several smaller parts.
2.
3.
253
The remote machine has attempted to initiate a page transmission using a page width that the product does not support. The product has not received any data at the start of a page during non-ECM reception
Ask the remote user to reconfigure the remote machine to transmit using a normal (letter/A4) page width.
281
Ask the remote user to check his or her machine, and then ask the remote user to send the fax again.
ENWW
263

Code Description although the modem has not detected a remote disconnect. The remote machine is probably transmitting fill bytes instead of data, and is either broken or jammed. 282 The product has not received any data at the start of a page during ECM reception although the modem has not detected a remote disconnect. The remote machine is probably transmitting sync frames instead of data, and is either broken or jammed. The product has detected that the modem carrier has stopped. Either the line has been disconnected or the remote machine has aborted the transmission. The product has not received any data during non-ECM page reception and a timeout failure has occurred. The remote machine is probably transmitting fill bytes instead of data, and is either broken or jammed. The product has stopped receiving any data during an ECM page reception although the modem has not detected a remote disconnect. The remote machine is probably transmitting sync frames instead of data, and is either broken or jammed. The remote machine has transmitted invalid data. The product has received frames with errors during an ECM reception and requested retransmission of the failed frames. The data that is resent does not correspond to the data that was requested. This is an implementation error from the remote machine. Between pages, the remote machine has attempted to renegotiate the session mode from ECM to non-ECM. Some machines will attempt to use non-ECM for photo mode, so the renegotiation might be associated with a between-page encoding change to support photo mode. This operation is not supported, and the session has been abandoned. This is not a communication error, and it is not expected that this error will occur under nondevelopment scenarios. Reception has failed because the local unit is unable to open to receive data. This error might be associated with low memory, although low memory should not produce the error unless other conditions are contributing to the problem. The remote machine has attempted to renegotiate the encoding mode from nonJPEG to JPEG. Some machines will attempt to use JPEG for photo mode, so the renegotiation might be associated with a between-page encoding change to support photo mode. This operation is not supported, and the session has been abandoned. Ask the remote user to check his or her machine, and then ask the remote user to send the fax again. Recommended action
283
284
285
286
Disable ECM, and ask the remote user to send the fax again.
290
Ask the remote user to send the fax again, and to split the document into two portions: the ECM and non-ECM portions.
291
If the error persists, turn the product off and then on again.
292
Ask the remote user to send the fax again, and to split the document into two portions: the JPEG and non-JPEG portions.
264
Chapter 6
Troubleshooting
ENWW
Table 6-7 Fax send codes

Code 300 Description The fax session has been completed without errors. The user has pressed the Stop button, which caused the session to be prematurely halted before all pages have been transmitted. A remote fax device has failed to answer the call. Specifically, fax tones or the fax handshake from a remote machine has not been detected. Typically this happens when the user calls the wrong number, when the correct number has been called but the machine has been configured not to answer, or when the remote machine has been temporarily disabled because of a condition such as a jam or an empty input tray. Recommended action None required.
311
None required.
312
Confirm that the remote fax machine is ready to receive a document, and attempt to send the fax again.
313
A busy signal has been detected each time that Attempt to send the fax again when the line is not busy. the product has attempted to call the remote machine. The product has attempted to initiate a remote diagnostic session but has detected that remote diagnostics are disabled at the remote machine. The product has attempted to initiate a remote diagnostic session but has detected that the remote diagnostic version that the remote machine supports is incompatible. The product is set up to initiate document transmission, but it has detected that the remote machine cannot receive a document. This error should be rare because a remote machine normally will not answer if it cannot receive a document. An exception is if the remote machine is configured for poll transmission but is unable to receive. The remote machine cannot support a fax reception at any speed or modulation that the product supports. The remote machine cannot support a fax reception at the page width that the product selected. The product has attempted to initiate a binary file transfer (BFT) but has detected that the remote machine does not support this mode of operation. Ask the remote user to enable remote diagnostics on the remote machine.
314
315
No solution. Remote diagnostics cannot occur between machines that have incompatible remote diagnostic versions.
316
Configure the remote machine for reception. Typically the remote user configures the remote machine, which can include actions such as loading paper, clearing jams, and clearing other system abnormalities.
317
None.
318
None.
319
1.
Ask the remote user to enable the BFT capability on the remote machine if it is supported. Retransmit the document as a normal fax, rather than attempting a BFT transfer.
2.
320
The product is set up to initiate poll reception with a remote machine, but it has detected that the remote machine is not configured to do this. Poll transmission from a remote machine is typically configured on a session-by-session basis.
Confirm that the local user wants to attempt a poll reception. If not, reconfigure the product for a normal fax transmission. -Or-
ENWW
265
Table 6-7 Fax send codes (continued)

Code Description Recommended action Configure the remote machine for poll transmission. The remote user must first load a document to transmit and then configure the machine for polling. 321 A communication error with the receiving fax machine was caused by poor telephone-line conditions. Telephone-line conditions are too poor to send a fax. Attempt to send the fax again when telephone-line conditions have improved.
322 - 324
1.
Attempt to send the fax again when telephone-line conditions have improved. If the session fails after transmitting several pages of a large document, retransmit the document as several smaller documents.
2.
325 - 328 (ECM error)
Telephone-line conditions are poor.
Attempt to send the fax again when telephone-line conditions have improved. -OrDisable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to transmit the entire document will be improved.
329 - 331
The remote machine has reported that one or more pages have been received (while ECM was off) with excessive errors. This error does not result in the session being terminated immediately. Subsequent page transmission can still occur, and later pages might be received without error. A defect exists in the remote fax machine.
Attempt to send the fax again when telephone-line conditions have improved. -OrSelect a lower speed for the initial transmission speed.
332 - 343
Send to or receive from another fax machine. 1. Attempt to send the fax again when telephone-line conditions have improved. If the fax session was using error correction, disable ECM.
344 - 348 349-353 The remote machine has failed to respond to a (ECM error) fax command from the product because the 354-355 connection is interrupted. -OrThe remote user has pressed a stop button while the remote machine was receiving. -OrUnder rare conditions, incompatibility between the two machines can cause the remote machine to simply abandon the call. 356 - 361 362-366 The remote user has pressed a stop button, (ECM error) which caused the session to be aborted. -OrThe remote machine has encountered a system problem (such as no paper or a jam) that has inhibited it from receiving any more pages and caused it to terminate the session prematurely. -Or-
2.
1.
Configure the remote machine for document reception by clearing any paper jams, loading sufficient paper, and clearing any other system errors. Configure the local fax machine to use different configurations, toggle the ECM state, or select a slower reception speed.
2.
266
Chapter 6
Troubleshooting
ENWW

Code Description The remote machine has encountered a feature incompatibility, which caused it to terminate the session. 367 - 372 373-377 The remote machine is apparently stuck in the (ECM error) on mode. 378-379 380 The remote machine has failed to issue a valid response to a CTC frame. This occurs during ECM transmission after multiple retransmissions of erroneous data. The remote machine has failed to respond to a fax command from the product because the connection is interrupted. -OrThe remote user has pressed a stop button while the remote machine was receiving. 382 The remote fax machine has been holding off the local fax machine from continuing the ongoing transmission because of a temporary low-memory condition at the remote machine. If this hold-off period exceeds a machine's specific timeout value, the session is terminated. The remote machine has failed to respond to a fax command from the product because the connection was interrupted. -OrDisable ECM. The remote user has pressed a stop button while the remote machine was receiving. 384 The product has attempted a black JPEG transmission to a machine that does not support this mode. The product has failed to complete phase 3 of the initial V.34 handshake after originating a fax session. This is usually caused by poor line conditions, although it might be a compatibility issue with certain machines or line conditions. Use a different mode, and attempt to send the fax again. Resend the document as two or more separate fax transmissions. Wait several minutes between the end of one transmission and the start of the next transmission. -OrDisable ECM. Attempt to send the fax again when telephone-line conditions have improved -OrNone. Recommended action
None; a defect exists in the remote machine.
381
1.
Attempt to send the fax again when telephone-line conditions have improved. Disable ECM.
2.
383
386
1.
Attempt to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode. Attempt to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission using the V.17 mode.
2.
387
The product has failed to successfully 1. negotiate the initial V.8 handshake with the remote machine after originating a fax session. Typically, this occurs when the remote machine 2. is not fax-capable or has disabled reception. It might also be a compatibility issue with certain machines or line conditions. The product has originated a fax session and detected a remote fax machine but has been unable to detect any T30 frames. If the machine is in V.17 mode, the connection probably has been interrupted. In V.34 mode, this error might also occur because of compatibility problems with certain machines or line conditions. 1.
388
Attempt to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode.
2.
ENWW
267

Code 389 Description The product has originated a fax session and has reattempted V.8 negotiations multiple times without success. Recommended action 1. Attempt to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode.
2.
390
The product has originated a fax session while using error correction (either V.34 or V.17). Transmission of an image has been abandoned after a timeout when no data has become ready for transmission. This is most likely caused by a low-memory condition, although it could be caused by other internal problems that cause data generation for transmission to stall. The product has originated a fax session without error correction (not V.34). Transmission of an image has been abandoned after a timeout when no data has become ready for transmission. This is most likely caused by a low-memory condition, although it could be caused by other internal problems that stall the data generation for transmission. The product has answered a fax session and completed the initial V.34 handshake but has been unable to detect any T.30 frames. This failure is caused by either compatibility problems with certain machines or line conditions. The product has failed to complete phase 3 of the initial V.34 handshake after answering a fax session. This is usually caused by poor line conditions, although it might be a compatibility issue with certain machines or line conditions. The product has failed to successfully negotiate the initial V.8 handshake with the remote machine after answering a fax session. Typically, this occurs when the calling machine is not fax-capable. It might also be a compatibility issue with certain machines or line conditions. An unexpected T.30 frame has been received between pages during a multipage V.34 reception. This is almost certainly a compatibility problem with the remote machine, and might be caused by an error with the implementation of the remote machine. An error occurred during a V.34 transmission when the product was unable to correctly complete the handshake with the remote machine and was consequently unable to transmit a T.30 frame. This occurs when the line was disconnected or if line conditions degrade during the session. An error occurred during a V.34 reception when the product was unable to correctly complete
Attempt to send the fax again after making sure that documents stored in memory are printed, and that the unit has paper ready for printing. If the problem persists, reinitialize permanent storage.
391
Attempt to send the fax again after making sure that documents that are stored in memory are printed, and that the unit has paper ready for printing. If the problem persists, reinitialize permanent storage.
392
1.
Ask the remote user to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode.
2.
393
1.
Ask the remote user to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode. Ask the remote user to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode.
2.
394
1.
2.
395
1.
Ask the remote user to send the fax again when telephone-line conditions have improved. Disable V.34 on the product and attempt the transmission with the V.17 mode.
2.
396-409
Attempt to receive the fax again when telephone-line conditions have improved.
410-419
268
Chapter 6
Troubleshooting
ENWW

Code Description the handshake with the remote machine and was consequently unable to transmit a T.30 frame. This occurs when the line is disconnected or if line conditions degrade during the session. 420 V.34 negotiations have failed from the originating machine during phase 4. Phase 4 occurs after V.8 and before the first T.30 frames are exchanged. These compatibility problems have been observed when sending to non-HP units. V.34 negotiations have failed from the originating machine during phase 3. Phase 3 occurs after V.8, before phase 4, and before the first T.30 frames are exchanged. These compatibility problems have been observed when sending to non-HP units. V.34 negotiations have failed from the answering machine during phase 4. Phase 4 occurs after V.8 and before the first T.30 frames are exchanged. V.34 negotiations have failed from the answering machine during phase 3. Phase 3 occurs after V.8, before phase 4, and before the first T.30 frames are exchanged. The transmitting machine is unable to send continuous "ones" at the end of the control channel before starting the primary channel. This is a V.34 error. This error might be associated with line conditions, although it is more likely to be caused by internal modem problems. The transmitting machine has not received a response after aborting a transmission. Depending upon when the session is aborted, some remote machines might not respond. The product always attempts to abort the session in such a way that the remote machine can respond to the final PPS_EOP. Attempt to receive the fax again when telephone-line conditions have improved. Recommended action
421
422
Ask the remote user to send the fax again when telephone-line conditions have improved.
423
430
431
No action required. The session was aborted.
440-445
An error occurred during a V.34 transmission Attempt to receive the fax again when telephone-line after one or more partial pages (image data) conditions have improved. were transmitted through the primary channel. The transmitting machine was unable to restart the control channel in order to resume the T.30 handshake. This typically occurs when the receiving machine prematurely disconnects while receiving a partial page, although the problem can be caused by compatibility issues.
ENWW
269
Translating the fax trace report (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only)
Print a fax log report. The fax log report contains information about the products interpretation of the problem. Read the time sequences, looking for abnormal activity on the fax trace report. See Table 6-8 Fax phase sequence (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) on page 270, and Table 6-9 Appropriate responses (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) on page 271, to separate normal from abnormal activity. Fax abbreviations appear in Table 6-10 Fax abbreviations (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) on page 273. Identify the phase in which the error occurred. NOTE ??? represents an unidentified command. Examples of a successfully sent fax and a successfully received fax appear after the tables.
Table 6-8 Fax phase sequence (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only)
Sequence Phase ACall setup sequence 1 2 3 4 5 6 7 DIS detected Ring signal CNG tone beep, 500 Hz for 1 second Transmit CED, 2100 Hz for 3 seconds Transmit NSF Transmit CSI Transmit DIS Calling station Called station
Phase BPre-message procedure (negotiate compatible format/protocol) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 8 9 10 11 12 13 Transmit TCF/training Transmit FSK Training (synchronize signals), check for errors Transmit CFR Detect CFR Transmit TSI Transmit DCS, select mode DCS detected
14 15
Phase CMessage transmission (page/scan transmission) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-inone only) 16 Transmit message (FSK, followed by date)
270
Chapter 6
Troubleshooting
ENWW
Table 6-8 Fax phase sequence (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) (continued)
Sequence 17 Calling station Called station Receive message (SCAN), check for errors Transmit FSK At end of message, send one of the following: EOM EOP MPS PRI-Q PPS-NULL PPS-MPS PPS-EOM PPS-EOP PPS-PRI-Q Phase DPost-message transmission (next page/end of transmission) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 20 Detect EOM, EOP, MPS, PRI-Q, PPSNULL, PPS-MPS, PPS-EOM, PPSEOP, or PPS-PRI-Q Transmit MCF response to confirmation signals of post-message responses
18 19
21
Phase ECall release (hang up sequence) (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) 21 22 Transmit DCN Station hangs up
Table 6-9 Appropriate responses (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only)
Commands (NSF) (CSI) DIS Comments Identifying capabilities: from a manual receiver or an auto-answer unit Appropriate responses (NSC) (CIG) DTC (TSI) DCS (NSF) (CSI) DIS (CRP) (TSI) (NSS) (PWD) (SEP) (CIG) DTC (PWD) (SUB) (TSI) DCS (TSI) DCS (NSF) (CSI) DIS (CRP) (TSI) (NSS) CFR FTT (NSC) (CIG) DTC
(NSC) (CIG) DTC (PWD) (SEP) (CIG) DTC (TSI) DCS (TSI) (NSS)
Mode-setting command: from calling unit Poll operation Mode-setting command: from manual transmitter or automatic receiver Command is always followed by phasing/training Mode-setting command: from the transmitter to the receiver
(PWD (SUB) (TSI) DCS
(NSC) (CIG) DTC
CTC
(CTR) (CRP)
ENWW
271
Table 6-9 Appropriate responses (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) (continued)
Commands (EOR-NULL) Comments Indicates the next block transmission from the transmitter to the receiver The receiver Appropriate responses (ERR) (RNR) (CRP)
Any one of the following: (EOR-EOP) (EOR-EOM) (EOR-PRI-MPS) (EOR-PRI-EOP) (EOR-PRI-EOM) Any one of the following: MPS EOP EOM (PRI-MPS) (PRI-EOP) (PRI-EOM) (PPS-NULL)
(ERR) (RNR) PIN (CRP)
Post-message commands
MCF RTP RTN PIP PIN (CRP)
Post-message command for a partial page from the transmitter to the receiver
(PPR) MCF (RNR) (CRP)
Any one of the following: (PPS-MPS) (PPS-EOP) (PPS-EOM) (PPS-PRI-MPS) (PPS-PRI-EOP) (PPS-PRI-EOM) (RR)
Post-message commands for a complete page from the transmitter to the receiver
(PPR) MCF (RNR) PIP PIN (CRP)
Ask for the status of the receiver: from the transmitter to the receiver
(RNR) (ERR) MCF PIP PIN (CRP)
DCN
Phase E command
None
272
Chapter 6
Troubleshooting
ENWW
Table 6-10 Fax abbreviations (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only)
Abbreviation CED CFR Function Called station identification Confirmation to receive Signal format (X= any #) 2100 Hz X010 0001 1850 or 1650 Hz for 3 seconds 1000 0010 1100 Hz for 500 ms X101 1000 0000 0010 X100 1000 X010 0011 Range in -7.5 to -43 (-43 is a weak signal; see the explanation that follows Figure 6-4 Example of a T.30 trace of a successfully received fax on page 277) X101 1111 X100 0001 0000 0001 1000 0001 X111 0001 1100 Hz X111 0100 X111 0011 0-99
CIG CNG CRP CSI CTC CTR DBM
Calling subscriber identification Calling tone Command repeat Called subscriber identification Continue to correct Response to continue to correct -dBM signal strength detected from sending station (number is deviation from average value)
DCN DCS DIS DTC EOM EOP EOR EQM
Disconnect Digital command signal Digital identification signal Digital transmit command End of message End of procedure End of retransmission Eye quality monitora measure of the modem signal quality, lower numbers indicate better signals Response for end of retransmission Facsimile coded date Facsimile Frame check sequence File diagnostics message Facsimile information field Frequency shift key: Low-speed command identifier separating commands/scans; precedes command mode Failure to train: The 1.5 seconds of the Training Check Frame (TCF) indicates line conditions are not good enough for this modulation Group command
ERR ECD FCF FCS FDM FIF FSK
X011 1000 0110 0000
X011 1111
FTT
X010 0010
GC
2100 Hz for 1.5 to 100 seconds
ENWW
273
Table 6-10 Fax abbreviations (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) (continued)
Abbreviation GI HDLC LCS MCF Function Group identification High-level data link control Line conditioning signals Message confirmation 1100 Hz X011 0001 1850 Hz MSG MPS NSF NSF NSS PID PIN PIP PIS PPS PPS-EOM PPS-EOP PPS-MPS PPS-NULL PPR PRI-EOM PRI-EOP PRI-MPS RCP RNR RR RTC RTN RTP TCF TSI PWD PWD SCAN Message received high speed data Multipage signal Nonstandard facilities command Nonstandard facilities Nonstandard setup Procedure interrupt disconnect Procedural interrupt negative Procedural interrupt positive Procedural interrupt signal Partial-page signal Partial-page signalend of message Partial-page signalend of procedure Partial-page signalmultipage signal Partial-page signalnull Partial-page request Procedure interruptend of message Procedure interruptend of procedure Procedure interruptmultipage signal Return to control for partial page Receive not ready Receive ready Return to control mode Retrain negative Retrain positive Training check field Transmitting subscriber identification Password (for polling) Password (for transmission) Data-packets or scan-line count X111 0010 1000 0100 0000 0100 X100 0100 X011 0110 X011 0100 X011 0101 462 Hz for 3 seconds X111 1101 X111 1101 X111 1101 X111 1101 X111 1101 X011 1101 X111 1001 X111 1100 X111 1010 0110 0001 X011 0111 X111 0110 Six EOLs X011 0010 X011 0011 Zeroes for 1 5 5 X100 0010 1000 0011 X100 0101 Signal format (X= any #) 1850 Hz
274
Chapter 6
Troubleshooting
ENWW
Table 6-10 Fax abbreviations (HP LaserJet 3050 all-in-one and HP LaserJet 3055 all-in-one only) (continued)
Abbreviation SEP SUB V.xx Function Selective polling Sub-address Protocol version used (Group 3 only) Signal format (X= any #) 1000 0101 X100 0011 V.27 = 4800/2400 V.29 = 9600/7200 V.33 = 14400/12000 V.17 = 14400/12000/9600/7200 XID ??? Exchange identification procedure Unidentified command sequence
ENWW
275
3055
Figure 6-3 Example of a T.30 trace of a successfully sent fax NOTE Phase A, call establishment, does not show up on a trace report. Phase C is the phase in which faxed pages are transferred.
276
Chapter 6
Troubleshooting
ENWW
3055
Figure 6-4 Example of a T.30 trace of a successfully received fax
ENWW
277
Repetitive image defect ruler

Use the repetitive image-defect ruler to help solve image quality problems. Place the top line on the ruler next to the first occurrence of the defect on the page. Find the mark that points to the next instance of the defect to identify the component that is causing the defect.
First occurrence of print defect (0.00 inches)
Print cartridge 30.8 mm (1.21 inches) Print cartridge 37.7 mm (1.48 inches) Fuser (Fixing assembly) 41.0 mm (1.61 inches) Transfer roller 46.3 mm (1.82 inches) Paper pick-up assembly 55.2 mm (2.17 inches) Fuser (Fixing assembly) 56.5 mm (2.22 inches)
Print cartridge 76.3 mm (3.00 inches)
Figure 6-5 Repetitive image defect ruler NOTE The repetitive image defect ruler is for reference only. This ruler might not appear in or print to the correct scale. Use a more precise measuring device to verify the spacing between repeating image defects.
278
Chapter 6
Troubleshooting
ENWW
Firmware updates and recovery

The device uses a flash-memory-based formatter that enables the firmware code to be updated when updated firmware is available. Flash memory also provides a method for product recovery if the installed firmware becomes corrupted or fails. Print a configuration page to find out what version of firmware code is installed on the device. If updated firmware is available, download the appropriate update (www.hp.com/support/lj3050; www.hp.com/ support/lj3052; www.hp.com/support/lj3055) and follow the instructions in the ReadMe file. Turn the allin-one off and then on before running the executable file. NOTE If after attempting to update the firmware code the device does not return to the Ready state, perform the following procedures: Try the firmware update again. Perform the NVRAM init procedure. See NVRAM init on page 256. If the device still does not reach the Ready state, replace the formatter. See Formatter and line interface unit (LIU) on page 178.
ENWW
Firmware updates and recovery
279

Troubleshoot Laserjet Printers

Загружено:

Сведения о документе

Исходное описание:

Оригинальное название

Авторское право

Доступные форматы

Поделиться этим документом

Поделиться или встроить документ

Параметры публикации

Этот документ был вам полезен?

Это неприемлемый материал?

Авторское право:

Доступные форматы

Troubleshoot Laserjet Printers

Загружено:

Авторское право:

Доступные форматы

Troubleshooting

Shop with us while you troubleshoot.

No power as a result of a failed power source, cable, switch, or fuse.

Motor does not start.

3. ADF motor does not start.

Scanner bulb does not light.

Control panel shows an error.

Do information pages print? Print a configuration page.

Error message appears on the control-panel display.

Poor copy quality from the ADF.

Media does not move smoothly through the ADF path.

Poor copy quality from the flatbed.

2. Fax number is incorrect or incomplete.

Software is not installed correctly or an error occurred during software installation.

The cable is not connected correctly. Incorrect driver is selected.

A problem might exist with the network connection.

Port driver problem exists in Microsoft Windows.

Alert and warning messages

Alert and warning message tables

Canceled scan. Clear document

Canceled send. Clear document

Table 6-1 Alert and warning messages (continued)

Device is busy. Try again later

Doc feeder jam Clear, Reload

Document feeder mispick. Reload Engine comm error

Fax delayed Send memory full

Fax is busy Canceled send

Fax is busy Redial pending

Table 6-1 Alert and warning messages (continued)

Fax memory full Canceling send

Table 6-1 Alert and warning messages (continued)

Group dial not allowed in group

Invalid driver Press [ Invalid entry

Mem. low 1 copy. Press [cancel]

Memory is low Try again later

Memory is low. Press [

Memory low Only 1 copy made None

Table 6-1 Alert and warning messages (continued)

No fax answer Redial pending

No fax answer. Canceled send

Table 6-1 Alert and warning messages (continued)

No paper pickup Press [

The all-in-one has failed to pick up a piece of media.

Paper jam in (area)

Scanner reserved for PC scan

A computer is using the all-in-one to create a scan.

Scanning error Cannot connect

The all-in-one cannot transmit scan information to a computer.

The all-in-one has cleared job settings.

Critical error messages

Critical error message-tables

50.x Fuser Error

The all-in-one has experienced an internal hardware error.

Table 6-2 Critical error messages (continued)

The all-in-one has experienced an internal hardware error.

79 Error Turn off then on

The all-in-one has experienced an internal firmware error.

Table 6-2 Critical error messages (continued)

Table 6-2 Critical error messages (continued)

Table 6-3 Event-log codes (continued)

Tips to avoid jams

Where to look for jams