Multiple Choice Questions

1. Listening is a complex process that involves steps a) Natural habit. b) Physiological process that occurs without effort. c) Reflex. d) complex process that involves steps.

2. The responding step of listening can be verbal or nonverbal.

a) can be verbal or nonverbal. b) is nonverbal. c) is verbal. d) is the result of remembering.

3. Responding occurs in two phases: Responses one makes while the speaker is talking and responses one makes after the speaker has stopped talking.

a) Receiving responses and sending responses. b) Responses one makes and responses one's listener makes. c) Responses one makes while the speaker is talking and responses one makes after the speaker has stopped talking. d) Responses you make while the speaker is talking and responses you make when you are talking.

4. One of the most important communication skills active listening.

a) empathic listening b) inactive listening c) objective listening. d) active listening.

5. A technique that might be used by an active listener is to paraphrase the speaker's meaning. a) express concern. b) offer a point of view often when in conversation. c) paraphrase the speaker's meaning. d) explain the speaker's meaning

6. Effective listening includes confirming one's understanding of a message. a) confirming one's understanding of a message. b) detailed criticism. c) filtering out points of disagreement d) bias.

7. Two skills associated with being a good listener are the ability to pay attention and to provide feedback. a) to listen to more than one message at a time and to provide constructive criticism. b) to pay attention and to mask your disinterest when necessary. c) to pay attention and to provide feedback d) to pay attention and to provide a strong point of view in response to a given message. 8. When listening to someone similar to in background, beliefs and ideas, it is easier to understand the message than when listening to someone with whom you have greater differences. a) it is easier to understand the message than when listening to someone with whom you have greater differences. b) there is less speaker credibility than when listening to someone with whom you have greater differences. c) more bias gets in the way of understanding than when listening to someone with whom you have greater differences. d) it is more difficult to understand the message than when listening to someone with whom you have greater differences.

9. Nonverbal messages are important for listeners to understand. a) often overestimated in importance. b) attempts at manipulation and should be ignored. c) important for listeners to understand. d) generally irrelevant to overall message meaning.

10. Interpersonal communication occurs only when an individual converses with people they have no interest in knowing. a) b) c) d)
an individual interacts with another person as a unique individual. intimate conversation takes place an individual converses with people they have no interest in knowing. three or more people are communicating with each other at the same time.

11. What is "context"? A physical and psychological environment for conversation a) b) c) d)

Verbal and nonverbal responses to messages A physical and psychological environment for conversation An interference with message reception Effective communication

12. Interpersonal communication helps one learn about oneself a) b) c) d)

to know what others are thinking. communicate with the general public learn about oneself. to become a talented public speaker.

13. In the communication process, to encode means to translate ideas into a code. a) b) c) d)
translate ideas into a code. speak to large groups of people. interpret a code. block a pathway between the sender and receiver of a message

14. Feedback is a listener's verbal or nonverbal responses to a message a) b) c) d)

verbal or nonverbal responses to a message. acceptance of a message. aversion to a message verbal critique of your message.

15. To decode a message is to interpret a message. a) b) c) d)

evaluate a message. translate ideas into code. reject a message. interpret a message

16. A message is a signal that serves as stimuli for a receiver. a) b) c) d)

stimuli for a receiver stimuli for a speaker. stimuli for a mass audience. noise reduction.

17. Feedback can come in the form of verbal and nonverbal listener responses a) b) c) d)
verbal communication only. environmental noise verbal and nonverbal listener responses. nonverbal communication only.

18. In the communication process, a receiver is the person who decodes a message. a) b) c) d)
message interference. the person who decodes a message. the person who encodes an idea. a message pathway.

19. Noise does the following: distorts or interferes with a message. a) b) c) d)

distorts or interferes with a message. focuses wandering thoughts causes listeners to listen to messages more carefully. enhances a message.

20. An example of a communication channel is face-to-face conversation a) b) c) d)

noise. context. feedback. face-to-face conversation.

21. Which of the three components are part of the human communication process? Message, noise, feedback a) b) c) d)
Noise, feedback, jargon Feedback, message, critiquing Message, noise, feedback Message, recording, feedback

22. In interpersonal communication, ethics are important. a) b) c) d)

stand in the way of honesty. are important. are not a consideration. increase barriers to understanding.

23. Which of the following is an example of a nonverbal message? Eye contact a) b) c) d)

Mumbling Yelling Jargon Eye contact

24. The ability to communicate effectively can be learned. a) b) c) d)

depends on the education level of those around you can be learned. is a natural talent that cannot be learned. depends on not using technology to send messages.

25. If something is said in error, it must be understood that interpersonal communication is irreversible. a) b) c) d)
forgivable. forgettable. irreversible. reversible. understood by others

26. A message can only be deemed effective when it is

and produces the intended results.

a) delivered with confidence b) repeated back as proof of understanding. c) understood by others and produces the intended results. d) communicated face-to-face.

27. Learning to communicate with others is key to establishing rewarding relationships. a) b) c) d)

establishing rewarding relationships. eliminating all of your listeners' physiological noise winning the approval of everyone around you. never being misunderstood.

28. Encoding is important because it Produces messages. a) b) c) d)

guarantees that one's message will be decoded. encourages listener feedback. Produces messages. eliminates noise.

29. Your description of who you are as a person is your self-concept a) b) c) d)

self-awareness. self-concept. self-disclosure. self-esteem.

30. Self-esteem is your evaluation of your own worth. a) b) c) d)

concept of yourself in the context of your spiritual beliefs. evaluation of your own worth measure of how much you know yourself. feeling of regard for yourself and others

31. One can increase his or her self-awareness by engaging in personal reflection and seeking feedback from others. a) b) c) d)
ignoring that it exists. purchasing self-help magazines. engaging in personal reflection and seeking feedback from others. trying to be more like those he or she admires.

32. What is more helpful than self-talk in raising self-esteem? Securing affirmations from others a) b) c) d)
Medication Self-affirmations Reading self-help books Securing affirmations from others

33. Your blind self includes truths about yourself that others know about you but that you do not. a) b) c) d)
others know about you but that you do not. that only you and your family know about you. neither you or others know. no one will ever know about you but your spouse.

34. The goal of perception checking is to further explore the thoughts and feelings of others. a) b) c) d)
control. to further explore the thoughts and feelings of others. confirmation. cultural sensitivity.

35. To perceive someone selectively means that one has decided to view a person in a way that matches his or her beliefs. a) b) c) d)
enhances his or her belief system. goes against his or her beliefs makes that person physically attractive. matches his or her beliefs

36. When we try to organize details in our minds, we are seeking to process complex information and to categorize a) b) c) d)
process complex information and to categorize. process complex information and to learn. process disagreeable information and to categorize. process simple information and to categorize.

37. The way one interprets information around him or her is tied to one's values, beliefs, and experiences. a) b) c) d)
usually negative tied to one's values, beliefs, and experiences. tied to what others think. usually positive.

38. When one makes a fundamental attribution error, he or she assumes lack of control a) b) c) d)
blame. full control. rightness. lack of control.

39. To share one's perception's of someone with him or her is to engage in perception checking. a) b) c) d)
overestimate one's importance. be impolite engage in perception checking be too assuming.

40. Communication that is more than words and gestures has meaning a) b) c) d)
theoretical application depth. meaning. mysticism.

41. A classification of body movements is called kinesics. a) b) c) d)

kinesics. Nonverbal displays. Emblems

42. Appearance is part of an individual's body appearance a) b) c) d)

subjective appearance body appearance. superficial appearance. regulating appearance.

43. A value: all the above a) b) c) d)

prescribes ideal patterns of conduct and states of being forms a subset of ones total belief system may be positive or negative all of the above

44. Which of the following is an attempt by the body or mind to satisfy certain basic wants and needs? Motivation a) b) c) d)
Emotions Motivation Behavior Environment

45. The function of preconscious thinking that provides you with an automatic response to new situations is: mental stability a) b) c) d)
mental stability creativity long-term memoy habit

46. Which of the following has an impact on life outcomes? All the above a) b) c) d)
Thoughts Behaviors total belief system all of the above

47. Which of the following factors had the greatest external influence on the development of your mental makeup? parents a) b) c) d)
country of origin parents religion television

48. The major component that becomes the reference source for your total belief system is: influences a) b) c) d)
Thoughts Behaviors life outcomes influences

49. your attitude towards yourself along a positive-negative dimensions is a definition of: self -esteem a) self-enhancement b) self-efficacy c) self-esteem. d) self-evaluation. 50. You are greeting or saying goodbye to someone. When is the proper time to shake their hand? When you are introduced and when you say goodbye a) When you are introduced b) At their home c) On the street d) When you say goodbye

51. When you greet a visitor in your office, do you: Tell him/her where to sit
a) say nothing and let him/her find a place to sit b) Tell him/her where to sit c) Say Just sit anywhere

52. Youve forgotten a lunch with a business associate. You feel terrible and know he/she is furious. Do you: Call and set up another appointment
a) Write a letter of apology b) Send flowers c) Keep quiet and hope they forget about it d) Call and set up another appointment

53. You are talking with a group of four people. Do you make eye contact with: Each of the four, moving your eyes from one to another
a) Just the person you are talking to b) Each of the four, moving your eyes from one to another. c) Nobody in particular. Dont look directly into anyones eyes

54. You meet an acquaintance and several business associates. Your acquaintance introduces you to the others but introduces you incorrectly. You: Make the correction casually and then shake hands. Dont refer to it again.
a) Say nothing. b) Make the correction casually and then shake hands. Dont refer to it again. c) Put a tinge of annoyance in your tone as you make the correction so your friend will know better next time.

55. What happen when you follow the you approach in letter. you use "I" and "we" frequently a) you try to convince the reader of your argument b) you let readers know that their interest is your concern c) you use "I" and "we" frequently d) all of the above

56. How do you give prominence to your most important ideas in a letter? use of location a) use of location b) use of mechanics c) use of space d) all of the above 57. Which of the following is not a common letter writing style? formal block a) modified block b) block c) simplified block d) formal block 58. Which of the following is not a good salutation? Dear Ms. Briggle a) Dear Ms. Briggle b) Dear Ladies and Gentlemen c) To whom It May concern d) Dear Sir or Madam 59. How do you properly use the date in a business letter? February 19, 1955 a) February 19, 1955 b) 19 Feb. '55 c) 19 Feb. 1955 d) Feb. 19, 1955 60. Aspect of a professional looking business letter? letter head a) letter head b) quality of paper c) margins d) all of the above 61. It is not appropriate to include which of the following in a request letter? deadline for necessary action a) list of direct questions b) a contractual statement c) deadline for necessary action d) specific instructions

62. Which of the following should be avoided in a refusal letter? an apology a) an apology b) a clear refusal c) reasons for the refusal d) a positive opening 63. Which of the following is not a part of the heading of a memo? response a) Response b) From c) Subject d) Date 64. The conclusion of a letter of application should accomplish what task? ask for the job a) refer them to your references b) sound enthusiastic c) ask for the job d) secure an interview