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P RESEN TATION REPORT

Workforce Diversity
Nguyen Le Hoang Anh Principles of Management May 4th 2011

Abstract
This report investigates the current trend and issue, examines companies that create a successful workplace culture. A denition, factors, advantages and disadvantages of the workforce diversity; moreover, its operation of a success workplace that advocates and encourages diversity. I have divided the report into 4 sections, which are the executive summary,recommendations, implementations and references. For the executive summary, I will discuss about the theory of workforce diversity, the changes of managers, advantages and disadvantages. To be continue,the recommendations will bring to you the ideas to improve workforce diversity. Moreover, the ndings of presentation questions and answers sheets survey; and my understanding will present in the section of implementations. I hope that this report will be a clearly experience of the reader and will, therefore, be presented my understanding to lecture. With the end in view, references have been provided at the end of report. The reader will nd in this report a more elaborate treatment of the subject and more extensive bibliographies for his further study and lecture.

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TABLE OF CONTENTS
Executive summary!
1. The denition of Workforce Diversity! 2. Factors! 2.1. Internal factors:! 2.2. Workforce factors:! 2.3. Workplace factors:! 3. Advantages and Disadvantages! 3.1. Advantages:! 3.2. Disadvantages:!

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3 3 3 3 3 3 3 4

Recommendations!
Showing the respect:! Provide practical training:! Retain diversity at a" level:! Mentor with others at your company who you do not know we":!

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4 4 4 4

Implementations!
Presentation Q&A sheets surveys:! 1.1. Did the presentation teach you something new?! 1.2. How many people asked?! 1.3. Questions and answers:! 1.4. Number of people is disagree and agree.! 1.5. Questions were not answered.! 2. Understanding! 2.1. Workforce diversity:! 2.2. Presentation:!

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5 5 5 6 8 9 10 10 10

References!
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Executive summary

1. THE

DEFINITION OF

WORKFORCE DIVERSITY

Workforce diversity, as we as know as its similarities and differences among the employees on the term of gender, race, ethnicity, age, and other characteristics. (business dictionary)

2. FACTORS
2.1. INTERNAL _ Age _ Gender _ Sexual orientation 2.2. WORKFORCE _ Work style _ Family status _ Education background 2.3. WORKPLACE _ Job level _ Location
FACTORS FACTORS FACTORS

3 . A D VA N TA G E S

AND

D I S A D VA N TA G E S

3 . 1 . A D VA N TA G E S : _ Improving decision making and team performance. _ Enhancing communication skills. _ Creativity and innovation.

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3 . 2 . D I S A D VA N TA G E S : _ Conicts _ Difculties in communication _ Employee turn over

Recommendations
SHOWING
THE RESPECT

If we are in the position of a manager, we must learn to respect the diversity. We have to recognize the differences among the employees and respond them to make them satised. An increasing in workforce diversity creates both opportunities and challenges for the company or organization. However, a smart manager recognizes that diversity can be an asset because it brings a broad range of viewpoints and problem-solving skills to a company, and helps organizations better understand a diverse customer base. On the other hand, diversity is seen as a plus since it allows for new ideas and the empowerment of employees. The case of Frito Lay division of PepsiCo is an good example.

PROVIDE

PRACTICAL TRAINING

Manager should explain to employees how to resolve the conicts and core values of diversity. It will help the company far more than large.

R E TA I N

D I V E R S I T Y AT A L L L E V E L

The theory of workforce diversity is heterogeneous in terms of gender and race to include lifestyle issues, which affects work and family issues. Manager should understand and listen employees to see what they want? After that nding the way how can they keep valuable employees?

MENTOR

W I T H O T H E R S AT Y O U R C O M PA N Y W H O Y O U

DO NOT KNOW WELL

This advice is for employees.We assumed that people who are different would want to assimilate. Some of your most inuential mentors can be people, who have a little common with you. You should nd someone, who doesnt look like you, is from different background, has a different work style or a different gender. Therefor, you should nd what they think and what are differences? Presentation Report! 4

Thus, a learning organization is the best way to generate, transfer and share knowledge. Two functions of management, organizing and stafng, are so closely related that they are often discussed together without any distinction between them. Organizing focuses attention on the structure and process of allocating jobs so that common objectives can be achieved; stafng pertains to the people in the jobs. In other words, organizing is job-oriented; stafng is worker-oriented. Organization deals not only with both organizing and stafng but also with the relationship between the two. In a knowledge economy, transforming a company into a learning organization is crucial if it wants to survive, and workforce diversity is a key of a learning organization.

Implementations
P R E S E N TAT I O N Q & A
SHEETS SURVEYS

It includes reporting survey results of 24 class members to see what they understand after the presentation and their questions about workforce diversity. Those people had divided into 11 group: 9 two memberss groups, 2 three memberss groups. (Detail of presentation Q&A sheet is available at appendix) 1 . 1 . D I D T H E P R E S E N TAT I O N Figure 1. Base: all respondents (n=11) Answer Yes No None Total no. 5 2 4 11
TEACH YOU SOMETHING NEW

Percentage 45.4% 18.1% 36.3% 100%

When asked their understanding about the presentation, 5 people (45.45% of the total sample) mentioned they do not know that issue before. 36.3% of this mentioned they already know, and 18.1% did not answer this question. 1.2. HOW MANY PEOPLE ASKED? Figure 2. Base: all respondents (n = 100%)

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2 answers

1 answer

none

18%

45%

36%

The pie chart compares the number of students were answered their questions. It can be seen clearly that number of people who were answered and were not almost the same. The blue color is people we answer 2 questions of them, at 45%. And the pink color presents people they have 1 question was answered. Because of lack time, 2 groups ( 18% of the total sample ) had none question that had answer. 1.3. QUESTIONS AND ANSWERS: These questions and answers are under that our group gave recommendations. Some groups have same question, I will present these solutions once. 1.3.1. Does the fact that workforce diversitys an issue today? Answer: No, workforce diversitys not an issue today. It was happened before. But this number of people complained this situation that was a little. Moreover, at that time, managers did not care too much about this issue. 1.3.2. If the organization was not diverse, can it develop? Answer: Of course not, all the things must be diverse so we can learn many things from each other and diversity can connect many different cultures. How boring if everybody has the same personality ! 1.3.3. How workforce diversity is the Vietnam issue today? Presentation Report! 6

Answer: Diversity is one of the important factor in Vietnam workplace. Because everyone is not the same. We are from different families, from different education backgrounds. So we act, and have a different view from each other. 1.3.4. In Vietnam society, can diversity make conict? Answer: It can be. The difference between male and female is the best example. 1.3.5. How workforce diversity can make innovation or creativity as advantages? Answer: Many employees have different points of view, different ideas and experiences. So they can create together, get innovation from each other. 1.3.6. Does the fact that workforce diversity is an issue today mean that organizations werent diverse before? Answer: See the answer of question 1.3.1. 1.3.7. What is your solution to reduce the number of employees turnover? Answer: If Im a manager, I will nd where this problem come from? If its from me, I will apologize and show them my respect. If its from my employees, I will talk to them and explain to make them understand that they shouldnt act like this way and try to solve this conict between them by peace. If Im a employee, I will do the same thing but it will be by different way. 1.3.8. What does workforce diversity mean? Answer: The similarities and differences are among employees on the term of age, gender, race, religion ... 1.3.9. What is the role of workforce diversity in creativity and innovation? Answer: see the answer of question 1.3.5. 1.3.10. Can you explain more about why workforce diversity create both enhancing communication skills but also difculty in communication? Answer: First of all, they are difcult to communication because they have different directions about one issue. Maybe, this will make conict. But after this time, they make challenges. And they nd the solution and understand to each other. Thats why I call enhancing communication skills. 1.3.11. Why the female employee increase in American? Can you explain more about this issue? Presentation Report! 7

Answer: As I said before, the demographics of the American workforce have changed over the last 50 years. In the 1950s, husbands were typically the sole bread winner in the household. The mans of the house. But now, everything is changing. You can see easily the number of female is in the workplace that is increasing. Women want to be equal position as man. 1.3.12. Show us these conicts you write about disadvantages in slide. Why did you put a independent conicts factor while conicts cause difculty in communication after right? Answer: Difculty in communication is not conict. Maybe it could be. But some people they can not understand to each other because they do not know what their partner want of do why its so different. And I think its, somehow, its different factors. 1.3.13. Why workforce diversity makes improve decision making? Answer: Because we are different from thinking. For example, working in a team, they will improve decision making. 1.3.14. I think there is a conict between 2 columns advantages and disadvantages. Why could you write that both advantages and disadvantages of communication? Answer: see the answer of question 1.3.10. 1.4. NUMBER OF PEOPLE IS DISAGREE Figure 1.3. Base: all respondents (n=14)
AND AGREE

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number of answer people are


10

7.5

2.5

0 agree disagree none agree and disagree

This result bases on the number of answer people are agree or disagree. I do not divide by the number of group because some group, which have one answer is agree and one answer is disagree. It can be seen clearly that almost people agree to the presenters (10/14 answers). However, there is 2 people do not satisfy with those answers. 1.5. QUESTIONS WERE NOT ANSWERED. 1.5.1. Workforce diversity is about gender issue. Such as: gay, lesbian, male, female ... What do you think about the inuence of them to company or organization? 1.5.2. Give an another example of a company or an organization which have strong workforce diversity culture. 1.5.3. How to reduce the disadvantages and increase advantage? 1.5.4. How the work style impact to the workforce diversity? 1.5.5. Why the employee turnover rate is the disadvantages aspect? 1.5.6. Do you think workforce diversity is important to managers? 1.5.7. How is workforce diversity impacting todays business World? 1.6. Class comment

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Figure 1.4. Base: all respondents (n=11) excellent (9-10) very good (8-9) good (7-8) fair (6-7)

9%

9%

36% 45%

2 . U N D E R S TA N D I N G
2.1. WORKFORCE DIVERSITY: After the presentation, I can gain more knowledge and experiences about workforce diversity. For the plus side, I can understand clearly about this issue. One of our mistake is we often used the team example. It made some class members to not be agree and feel my answer is not clear or not enough for their questions. Though, one thing I learnt from lectures recommendation that is diversity help people to get more condent and comfortable when they come another divisions of the company or organization. Because diversity is available at their workplace. They can know or learn from their partners, employees or employers; who have a different thinking.When they go out for the meeting at another departments or another divisions, they can know to each other easier. 2 . 2 . P R E S E N TAT I O N : My partner and I had some misunderstandings. The problem is I talk too much and he is too quite. He knows and understands about this topic but he couldnt explain clearly to class members. Somehow, I didnt understand what was his point? It can be a best exPresentation Report! 10

ample for workforce diversity. We do not have conict. But we are difcult to communicate to each other. It could be seen the rst time we actually work together. On the other hand, It help us to know to each other better and give experiences for the next time.

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R E FERENCES
Massie, Joseph. Essentials of management. New Jersey: Prentice Hall, Second edition. Robbins, Stephen and Coulter, Mary. Management. New Jersey: Pearson, ninth edition. http://www.businessdictionary.com/denition/workforce-diversity.html - The denition of workforce diversity. http://www.westga.edu/~bquest/2002/diversity.htm - The theory and content of workforce diversity. http://www.zeromillion.com/econ/workplace-diversity.html - Diversity in the workplace. by Judith Lindenberger.

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