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Executive Summary
The report sets out the framework for the implementation of e-government, looks at the
building blocks and where we are to date and the action plan and timetable for going
forward.
Recommendations
(2) That the Action Plan and Timetable in Section 5 and Annexe 1 of Appendix A be
approved subject to the funding being approved as part of the budget setting
process.
(3) That it be noted that monthly progress reports will be received by the Corporate
Team ICT Sub-Group.
Funding
Funding of the current year programme is through the 2003/04 capital budget of £2.85m
and the revenue budget for the E-Government & ICT Strategy team of £2.9m. There will
continue to be a need for capital funding to implement the programme and this is shown
in Section 7 of Appendix A and summarised below.
Capital Funding
The funding is targeted at improving customer services, upgrading and maintaining the
ICT infrastructure to support the growing operational needs of the Council and to
achieve efficiencies through improved business processes, automation of manual tasks
and economies of scale. Savings in excess of £20m will be achieved through this
investment over the next five years.
Consultation
Name Department/Organisation Date Sent/ Date Cleared/ Comments
Received Received included in
report at
para:
Internal
Corporate Projects Board 03.12.03 03.12.03
16.12.03 Report sent.
Corporate Team ICT Sub- 05.12.03
Group
Faith Boardman Chief Executive 10.12.03 22.12.03
22.12.03
Cllr Whelan Deputy Leader 10.12.03 21.12.03
18.12.03
Cllr Lumsden Executive Member 18.12.03 22.12.03
Mike Dickens Legal 17.12.03 18.12.03
Jonathan Williams Finance 17.12.03 22.12.03
Chris Lee Assistant Chief Executive 19.12.03
Richard Ennis Director of Finance 19.12.03
Date consultation entered in Consultation and Events Diary: N/A
Report History
Decision Type: Key Decision Date of first entry in Forward Plan:
Drafted on: 28.11.03 Deadline: 11.12.03 Date sent: 22.12.03 Date Published: 23.12.03
Report drafted by & Joan Miller, Head of E-Government & Tel: 020 7926 9133
contact for enquiries: ICT Strategy
1. Context
1.2 The ODPM framework for implementing E-Government is set out under the
headings:
1. Interactions
2. Access Channels
3. Trust & Connections
4. Enablers
5. Core Systems
6. People.
1.3 A number of national pilot projects have developed innovative projects in these
areas and provided case studies for us to use and learn from.
2.2 The aim will be to deliver not just Internet or call centre access channels, but also
to join up the information flows and to achieve the integration of systems (1.
Transactions, 3.Trust & Connections/Integration 4. Enablers). This will provide
customers with easy access to information and simplified administration processes
to provide the answers to their requests. We will also need to support this with
robust technology, such as improved networks and resilient hardware (3. Turst &
Connections/Network & Security), that will mean that these systems continue to
work as we increase their use.
2.3 Annex 1 to Appendix A describes in a timeline the project work that will complete
this framework. The lines show the work that is underway (in green), the work that
urgently needs to be commissioned to provide the level of service intended (in red)
and the optional work that the Council may wish to commission (in blue).
2.4 For the future our aim is to co-ordinate the E-Government work undertaken across
the council into one E-Government action plan which drives the annual IEG
statement. This will involve joint departmental responsibility and construction of the
plan, together with co-ordination of the standards and projects to ensure that we
are building one integrated framework. Working together with Organisational
change managers and programme managers, the E-Government action plan will
involve significant change in the way staff work as well as change in the way the
public can access our services. We will need to plan these changes through
education and involvement programmes (2.People) that should be included in our
action plan. Where appropriate we will work in partnership with other local
authorities and the private sector.
2.5 Projects to develop Access Channels are well advanced. For example:
Additional Work
2.6 The proposals for developing projects to fill the gaps are summarised below:
The existing network is at the limit of its operating capacity with current
systems and traffic volumes. We are investing in new systems and new
activity both centrally and within the departments. Unless we also invest in
increased network capacity, we will experience increasing problems with
response times and availability that will soon become unacceptable.
5. Improvement in processes that affect the public. This will include the
ability of the public to use the internet to do business with the council,
including making payments online, e.g. for parking fees and council tax.
3. Financial Implications
3.2 The revenue savings associated with this level of investment (£13.1 m between
2004/05 and 2006/07) are approximately £11.6 m. Revenue savings in excess of
£20 m are anticipated over the next five years, based on the profile of savings
relating to years 2 and 3 of investment, only being fully realised in years 4 and 5.
4. Legal Implications
4.1 The strategy outlined in this report will assist the Council in achieving its general
duty under section 3 of the Local Government Act 1999 to make arrangements to
secure continuous improvement in the way in which our functions are exercised
having regard to a combination of economy, efficiency and effectiveness.
4.2 Under powers provided by Section 4 of the Local Government Act 1999 the
Secretary of State made an order in respect of performance indicators and
standards in respect of E- Government
5. Consultation Feedback
5.1 Feedback from those consulted has been incorporated in the report.
6. Other Implications
Equalities
6.2 None.
Environmental Implications
6.3 None
6.4 The implementation of the recommendations will enable a key part of the CPA
Recovery Plan to be delivered.
Risk Management
6.5 A Risk Register is being drawn up for the Programme by the recently formed E-
Government Programme Office. Each project within the programme develops a
Project Risk Register.
6.6 The programme supports the agreed accommodation strategy through introducing
new ways of working, releasing space through document imaging and the
implementation of streamlined business processes.
6.7 The programme will improve the quality of services delivered to customers and
reduce unit costs.
Area Implications
6.8 The implementation of Joint Service Centres will provide local access to a range of
services locally within the community across Lambeth.
Any Other Implications
6.9 None
8. Appendices
IEG 3 Statement
E-Government Programme Model
Roadmap for Customer Services