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Service Desk Policies & Procedures

Microsoft Outlook Configuration Procedure

Document Information Number: Title: Version: Owner: Classification: Status: Issue Date: PP-0001 Microsoft Outlook Configuration Procedure 1 I.T-Operations/SSO Internal Draft 09-Oct-08

Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

Document Version Control Issue Date 09-10-2008 Version 1.0 Prepared by Sreelal Sreedharan Approve by

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Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

Prerequisites
1. 2. 3. 4. Install Microsoft Outlook 2003 ( MS Office 2003) Join the system to the domain prod.mobily.lan Login to domain PRODUCTION with Email ID (User ID). Make sure that the system is Connected to mobily network

I. Outlook Configuration Procedure. 1. 2. Click Start Control Panel Click on Switch to Classic View

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Mobily IT Service Desk, Policies & Procedures 3. Click on Mail icon.

Microsoft Outlook Configuration Procedure

4.

Click on Show Profile

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Mobily IT Service Desk, Policies & Procedures 5. Click on Add button.

Microsoft Outlook Configuration Procedure

6.

Provide a profile name. eg. mobily

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Mobily IT Service Desk, Policies & Procedures 7.

Microsoft Outlook Configuration Procedure

Select Add a new e-mail account and click Next

8.

Server type, select Microsoft Exchange Server and click Next.

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Mobily IT Service Desk, Policies & Procedures 9. 10. 11.

Microsoft Outlook Configuration Procedure

In Exchange Server Settings, type Mail as Microsoft Exchange Server. Check mark Use Cached Exchange Mode. Type the user ID (eg. a.ali ) in User Name textbox and click Check Name.

12.

Click Finish to complete configuration.

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Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

II. Configure RPC over http. (To get your mails into the Outlook via internet). 1. Click Tools and then Email Accounts.

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Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

2. Click Next, Click Change and then Click More Settings. You will get the below window.

3. Click on Connections Tab. Then Check Connect to MS Exchange using HTTP

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Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

4. Select the Connect using my Local Area Network (LAN) option

5. Click Exchange Proxy Settings

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Mobily IT Service Desk, Policies & Procedures

Microsoft Outlook Configuration Procedure

6. Type webmail.mobily.com.sa in the Connection Settings

7. Also select Basic Authentication form Proxy authentication settings. 8. Click OK

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