Stephen E.

Baron

201-933-1578 stevebaron@aol.com http://www.jobfox.com/people/Stephen-Baron

S UMMARY OF Q UALIFICATIONS
Creative, seasoned learning & development professional with 15+ years expertise in developing and facilitating training solutions that increase employees knowledge, skills and abilities. Skilled in needs assessment, course development, and delivery for diverse groups. Demonstrated proficiency in professional development programs, software training, and employee compliance programs. Detail-oriented organizer and planner with strong analytical, communication, and problem-solving skills. Motivated by improving individual and group performance to exceed organizational goals.

A REAS OF E XPERTISE

Leadership Development Facilitation Curriculum Development DDI Certified Seminar /Workshop Design & Development Participant-Centered Facilitation Multi-Level Workshop Evaluations Performance Management ADDIE Project Management

Training/Task Needs Assessment Presentations & Public Speaking Team Building Customer Service Training Training Metrics Collection/Reporting Individual & Group Coaching Project Management DISC Certified HR Processes & Procedures

Computer Applications Training

Write Instructor Guides, User Manuals

K EY A CCOMPLISHMENTS

Needs Assessment
Identified knowledge & performance gaps through a comprehensive training needs analysis for multi-state sales organization. Redesigned sales training curriculum based on the assessment results and produced more effective new-hire training program. (Canon Business Solutions)

Training Facilitation
Improved organizational function by presenting more than 225 training and informational sessions to all levels of employees. Topics facilitated include leadership development, HR compliance & policies, communications skills, diversity, and change management. (Corporate Express) Saved $150,000 over outsourcing through development and facilitation of training program for proprietary and off-the-shelf software applications. (Canon Business Solutions) Increased participation in training programs through an internal marketing program and development of an inhouse Learning Management System. (Canon Business Solutions)

Program Evaluation
Created monthly and quarterly reports from three-level evaluation program that afforded senior management a better understanding of the positive impact of targeted training. (Canon Business Solutions, Corporate Express) Reduced time for call center agents to become fully productive by incorporating regular post-training performance evaluations within first 90 days. (PaperDirect, Inc.)

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P ROFESSIONAL E XPERIENCE SELF-EMPLOYED Educational Consultant, Freelance Photographer, and Book Editor, 2006 to present CORPORATE EXPRESS (Parsippany, NJ) Regional Organizational Development Trainer, 2006 to 2008
Challenge Actions Reduce employee turnover of 125% in regional distribution center while improving productivity and boosting morale. Developed leadership development program for operations leadership staff as part of multi-pronged HR solution. Conducted monthly learning events and reported results to HR and senior management. Employee turnover reduced to under 35% within 9 months. Distribution center increased efficiency in operational metrics to become countrywide efficiency leader.

Result

OCEAN COUNTY COLLEGE (Toms River, NJ) Software Training Consultant, 2005 to 2006
Challenge Actions Result OCC Business Alliance client Bell Laboratories requested in-house software applications training programs. Developed and facilitated learning events on MS Office applications. Client so impressed with initial workshops that they contracted for additional sessions.

CANON BUSINESS SOLUTIONSEAST (Lyndhurst, NJ) Digital Training Specialist, 1997 to 1998 Sales Training Manager, 1999 to 2001 Senior Training Specialist, 2002 to 2005
Challenge Actions Result Office product (copiers, fax machines) technology upgraded from analog to digital technology, leaving 350-person sales force with large skill and knowledge gaps. Developed and facilitated technology training and solutions selling modules for incumbent and newhire training programs. Conducted train-the-trainer sessions with sales training staff. Sales increased with introduction of new products as sales force became fluent in both product technologies.

PAPERDIRECT, INC. (Secaucus, NJ) Tech Support Manager, 1991 to 1992 Software Development Manager, 1992 to 1995 Sales Training Manager, 1995 to 1997
Challenge Actions Result Fast company growth demanded greater efficiency in bringing new hires up to productivity. Wrote process & procedures manual and designed training program for new and incumbent employees based on it. Developed evaluation program to identify remedial training needs. Reduced time required for new hires to become fully productive, allowing supervisors to better manage call volume.

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GRAPHNET, INC. (Teaneck, NJ) Operations Training Manager, 1988 to 1989 Marketing Support Specialist, 1989 to 1991
Challenge Actions Result New sales application demanded quickly increasing the number and expertise of call center staff. Developed and facilitated customer service and proprietary software application training program for new and incumbent call center agents. Training program reduced time for new call agents to become productive. Call center staff increased by 25% within two months. The new application increased revenue by more than $245,000. Additional staff also increased revenue for other messaging applications.

C OMPUTER S KILLS
Microsoft Office (Word, Excel, PowerPoint) Microsoft Outlook, Visio Lotus Notes Adobe Photoshop Camtasia

E DUCATION & C ERTIFICATIONS

Glassboro State College B.A. in Education Development Dimensions International (DDI) Certified Facilitator Achieve-Global Certified Instructor Inscape, Inc. Certified DiSC Facilitator Paradigm Learning Certified Zodiak (business acumen) Facilitator

R ECOMMENDATIONS
Steve worked hard to stay ahead of his client's skill development needs. He developed a thorough needs assessment for his region, and an even more impressive recap and recommendations. His findings helped lay out a pragmatic, phased skill development plan that his clients enthusiastically approved and employed. A skilled facilitator and techno-guru, Steve was a strong contributor to the Enterprise Training Team and a valued business partner in the field.

Brian Thomson, Director, Enterprise Learning, Corporate Express, May 5, 2010

Steve is an insightful and creative training professional. He's very confident and organized in front of a group. Most importantly, he understands business principles and concepts and brings his message to his audience in a way that they can learn and apply new concepts to the workplace.

Dan Lowman, SPHR, Sr. HR Generalist, Corporate Express, January 15, 2009