FLOWSERVE MICROFINISH VALVES PVT LTD

ACKNOWLEDGEMENT
The satisfaction of the successful completion of any task would be incomplete, without expression of gratitude, to the people who made it possible. Thus taking this opportunity I would acknowledge all these who have guided and strengthened me in pursuing my training. I would like to express a heart felt gratitude to Mr. Rajeev Vikamshi of Flowserve Micro finish valves PVT Ltd for permitting me to do my training in their esteemed organization. I also thank Mr.Mayur Lodaya, Miss Sushma J, Mr. PM Vernekar, Mr. Daniel Ekbote and Mr. VM Nayak the external guide Mr. Nishant Lalka and the entire staff training me at Flow serve Micro finishes Valves PVT Ltd with their kind co operation during the training. I take the honored privilege of expressing my sincere thanks to our esteemed Dean Mr. P.N Khatawkar and internal guide Miss Rubina F. for giving this opportunity to undergo the practical training to equip yourself with the knowledge of organizational study.

Swapna Priya

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FLOWSERVE MICROFINISH VALVES PVT LTD

INDEX Section-1
1. Preface 2. Introduction of the Company 3. Company Profile 3 6 2

Section- II
1. Different departments and their working 9

Section-III
1. Objective of the study 2. Data collection 53 53

Section- IV
1. SWOT Analysis 2. Conclusion 3. Bibliography 54 56 57

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FLOWSERVE MICROFINISH VALVES PVT LTD

PREFACE
The dynamics of constant change in the present business environment brings forth to us there challenges f well equipping our selves with profound theoretical knowledge and the skill of applying the same. With this view point: In-plant training wows thus designed to be a part of the curriculum. In-plant training is that activity which helps us in gaining practical knowledge and correlates it to our theoretical study. The option of studying more about working capital was indeed an experience worth wile for our carrier since working capital is an important part of every organization which determines the organizations liquidity position and its current position in meeting its current obligations. Flow-Serve Micro finish valves PVT LTD, A 100% Export Oriented Unit is one of the renounced and successful organization. Thus, this being an esteemed organization- I had a great opportunity for completing my training successfully.

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FLOWSERVE MICROFINISH VALVES PVT LTD

INTRODUCTION TO INDUSTRY
Flowserve Micro Finish is one of the 100% EOU. On the city of Hubli. The Flow Serve Micro finish Group of companies consist of two units namely Flowserve Micro Finish Valves PVT LTD, and Flowserve Micro Finish Pumps PVT LTD. Flowserve Micro finish Valves PVT LTD. Was ESTB: in 1997 to manufacture industrial valves plug valves and valve components. The company is located in industrial area, HUBLI which is one of the biggest industrial centers in the state of Karnataka, INDIA. The company manufacturing unit has a 15,000sqft of built up area to house the facility. The companies catering the major needs of industries in the field of petrochemicals , refineries, fertilizers, fine chemicals, pharmaceuticals, food and beverages and other general chemical industries. Before knowing more about the companys success and functioning, let us know what valves are.

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FLOWSERVE MICROFINISH VALVES PVT LTD

Valves
By definition valves are mechanical devices spherically designed to direct, stop, mix or regulate the flow, pressure or temperature of a process fluid. Valves can be designed to handle either liquid or gas application. By nature of their design, functions and applications, valves come in a wide variety of styles, sizes and pressure classes.

BASIC FUNCTION OF VALVES

Starting and stopping flow Regulating flow volume(frequently called throttling) Preventing reserve flow(called anti back down) Changing flow direction Limiting fluid pressure

The application of valves is done in every imaginable field. There are ranges of valves we encounter in our every day life; from the valves inside our body such as the heart valve to the valves inside the automobiles we drive, to the water faucet we turn on /off. It is hard to realize how many there are and how we come to depend on them.

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FLOWSERVE MICROFINISH VALVES PVT LTD

Brief history and background:

As mentioned earlier, Flowserve Micro finish Valves and Pumps PVT LTD was established in the year 1997 to manufacture valves i.e. Ball Valves and Plug Valves and industrial pumps i.e. ISO Pumps and ANSI Pumps. The companies formed as a result of joint venture between Micro finish and Flowserve Corporation USA, with Flowserve as the major share holder. Valves and pumps manufacturing units have a 15,000 sq ft. & 10,000 of built up area to houses the facilities respectively. Both the division s has an open space of 10,000 & 13,000 sq ft respectively for further expansion. In addition, the two units have excellent machining testing facilities consisting of CNCs, Center lather, Milling, Drilling, and grinding machines SPMs etc. supported by adequate gauging measuring instruments. Dedicated staff and workers strive to ensure thatch the company s quality objectives are achieved. The company s having documented Quality system to meet the requirement of ISO 9001-2001 to ensure that its orders processed, products manufactured meet the requirements of the customer. Father the companies also certified for CEMarking.

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FLOWSERVE MICROFINISH VALVES PVT LTD

FLOWSERVE MICROFINISH VALVES PRIVATE LIMITED ORGANISATION PROFILE

1. Name of the organization : Flowserve Micro finishes Valves Private Limited 2. Type of Organization 3. Location of works and Registered office : Private Limited.

: CTS No 568/1, Industrial Area Gokul Road Hubli- 580-029 Phone: 0836-2333202 Fax: 0836-2333205 E-mail: durco@sancharnet.in : Flowserve Corporation, USA. Micro finish Valves Limited, Hubli : 1997 : Name: 1. Tilak. K.Vikamshi Designation: MD 2. Rajeev.T.Vikamshhi (Manuf.Manager) : Manufacturing and export of Industrial valves viz.ball valves Plug valves and valve components

4. Promoters 5. Year of establishment 6. Contact persons

7. Product details

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FLOWSERVE MICROFINISH VALVES PVT LTD SHAREHOLDING PATTERN: Shareholders % of Holding Number of Equity share Equity Capital (Rs.) 26524000.00

Flowserve (Mauritius) Corporation, USA Micro finish Valves Ltd, Hubli, INDIA

76%

265200

24%

837600

8376000.00

Total

100%

3490000

34900000.00

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FLOWSERVE MICROFINISH VALVES PVT LTD

8. Product Marketing : Flowserve Corporation USA, Through its global subsidiaries : Year 2003-04 2004-05 10. Directors Valves 5562 13723 Valve 125564 156215

9. Production Group

11. Name of the Banker

: Mr. Tilak . K. Vikmshi Mr. Deepak. K Vikamshi Mr. S. Gopinath Mr. Michael. DOlsen Mr. John. M Nanos : Canara Bank Ankush Arcade Station Road Hubli- 580 020 ICICI Bank Ltd TB Road, Deshpande Nagar Hubli-580-0289

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FLOWSERVE MICROFINISH VALVES PVT LTD Section II PLANNING AND PURCHASE

Hierarchy of Management

Planning & Purchase In charge Sales & Shipping Officer Planning Store I Alloy II Local Purchase

PLANNING:
Planning is the activity which acts as a backbone of every organization and leads them one step further t their success. Every organization chalks out best plan which is in tune with its resources and application of the same in order to meet their commitments.

Objective
For usage of resources to meet the delivery commitments.

Responsibility
Planning and purchase in charge is responsible for drawing tentative and monthly manufacturing plan through assistant. Production and assembly in charge is responsible for modifying the plan to meet urgent customer requirements.

Procedure
1. Plan is drawn to approximate 90% of capacity is researved to meet the urgent amendments. 2. 2. Tentative monthly manufacturing plan for a particular month is drawn 5 weeks earlier considering the following elements but is not limited to delivery date of work orders & pending orders availability of materials, feedback from P & a Dept. 3. Tentative plan is modified / amended of required on the basis of feedback information from other departments. 4. Final plan is issued 1wk earlier to the particular month. 5. Final plan is amended if required on the basis of feed back from P & A Dept 6. Causes of not metering the plan are discussed with P & a Dept.

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FLOWSERVE MICROFINISH VALVES PVT LTD

PURCHASING
Objective:
To ensure that all purchased items and services meet the specified requirement.

Responsibility:
Planning and purchase in charge is responsible for approval of supplier and vendor rating. Planning and purchase in charge is responsible fro controlling procurement and utilizing qualified suppliers. Planning assistant is co- coordinating with Quality Assurance department for evaluation of suppliers & submits the report to planning and purchase dept for revival and approval;

Procedure: 1. Evaluation of supplier

The potential suppliers are identified based on either introduction letter past experience reputation of supplier in the market. Planning assistant submits the evaluation report to P&Prge for review and if the supplier is acceptable P&P in charge will construct the planning assistant to get the samples. On receipt of samples, planning assistant will arrange for inspection by QA dept. All the approved suppliers will be re evaluated once in 3 yrs to know their present capability for continuing purchasing/processing of material with them. Approved supplier with whom purchasing is not done for more than 2 yrs form his last supply are delegated from the list of approve suppliers.

2. Type of control excersied on approved suppliers:

The requirements for raw materials / products to be purchased / possed is based upon work order plan stock rejecting level particular supplier and the purchase order is prepared as per the work instructions.

3. Purchasing Data
The requirements for raw materials products to be purchased possessed is based upon work order plan stock rejection level of particular supplier and the purchase order is prepared as per the work instructions.

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FLOWSERVE MICROFINISH VALVES PVT LTD

4. Rification of purchased processed product

Customer or his authorized representative will be afforded the right to inspect the sub contracted product at the supplier premises & also at FMVPL if contractually agreed. Such requirements are communicated to the supplier through the purchase order & to the sub contractor through letter. FUNCTIONS 1) Generation and preparation of purchase Order. Procedure Purchase is based on lead time work order stock. Planning Assistant carriers out the following activities while generating the purchase order. Supplier name, Postal Address. Enquiry/ Quotation / Reference / Rate contract date. Mode of Transport Special notes (if any)

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FLOWSERVE MICROFINISH VALVES PVT LTD

2. Supplier codification Procedure: The supplier code will consist of three parts a) Potential Supplier or Approved supplier b) Type of raw material supplied by the supplier c) Continuous serial number of supplier for supplying the same type of material. In case of supplier supplying more than on type of items the code for which he is approved initially will be applicable even though he is subsequently approved for different type of items.

For example: A\SC 01 P\SC 01 Where AApproved supplier SC- Supplier supplying sand casting 1- First approve supplier supplying the sand casting P- Potential Supplier

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FLOWSERVE MICROFINISH VALVES PVT LTD

RESPOSIBILITY & AUTHORITY OBJECTIVES

To manage, perform and to verify work effecting quality

SCOPE
Personnel of production and assembly department who carry out activities effecting quality.

Responsibility
Manufacturing manager is responsible for appointing personnel in the department change of responsibility assigning responsibility to personnel.

PROCEDURE
Production and assembly in charge are defined in quality management . RESPONSBILITY OF SHIFT INCHARGE 1. Loading company / product on mark 2. Providing document work. 3. Company / production identity. 4. Test status of components 5. Check calibration status 6. marking finished products 7. Receiving goods from stores 8. Control of tool system and fixtures 9. Proper handling of finished goods

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FLOWSERVE MICROFINISH VALVES PVT LTD

AUTHORITY AND SHIFT INCHARGE

1. Authority to reschedule loading of machine during night shift. 2. Can decide stoppage of machine in case during night shift

RESPONSIBILITY OF MAINTAINE=ANCE INCHARGE

1. Preparations of pre maintained schedule 2. Spare parts replace recovery 3. Stock spare components

AUTHORITY OF MAINTAINANCE INUSTRY

1. Has authority to deice on minor and major maintenance decision whether to shut down or not/

PROCESS CONTROL Objective Is to monitor the special process continuously and to ensure that they are carried out by qualified personnel and are in complains with document procedure to meet special requirements. SCOPE
A special process the result of which cannot be fully verified by subsequently inspection and testing of the product special process such as welding

PROCEDURE The quality assurance in charge through his personnel qualified the special process and ETB the documented procedure The welding process are carried out as per welding procedure specification (WPS) which are qualified as per Q.A department procedure for special process and they respective work in instruction Continues monitoring of the process is carried out by the production assembly in charge through his personnel based on the data provided.

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FLOWSERVE MICROFINISH VALVES PVT LTD

Production and assembly Incharge

Shift 1

Shift II

Machine Operation

Machine Operation

Helpers

Helpers

Helpers

Filters

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FLOWSERVE MICROFINISH VALVES PVT LTD

Production
It is one of the vital activities of every firm, it is this department which ensures the production process is identified planned & carried out under controlled conditions in accordance with the monthly manufacturing plan. The objective of this department is to improve the productivity to reduce the cost of production with out any compromise on quality and to manufacture non defective products by training their workers.

Objective
1. Productivity improvement 2. TO reduce cost with out compromise on quality 3. To manufacture non defective product by training the people.

PRODUCTION PROCESS
The production process is carried out in the following three steps: 1. Control of customers supplied product 2. Process Control 3. Production Planning and process.

1. CONTROL OF CUSTOMERS SUPPLIED PRODUCT:

It is the responsibility of the cell in charge or production planning assistance to collect the customers supplied product from the store for in corporation into the valve product. He collects these products from the store against every while ensuring that the product has been issued fro the particular work force ch it is meant.

2. PROCESS CONTROLL:
The production department ensures that the manufacturing process is carried out in accordance with monthly manufacturing process is carried out in accordance within monthly manufacturing plan under controlled conditions. The production department in charge plans the production operations. Necessary documents are prepared by the cell in charge for the production process to be carried out. Equipments are verified as capable of production in accordance with products specification. The product characteristics are mentioned in conclusion with Quality Assurance Department And non Conformity products. Are compiled against customers demand.

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FLOWSERVE MICROFINISH VALVES PVT LTD

PRODUCTION PLANNING AAND PROCESS

Upon the receipt of the work order copy and tentative plan monthly manufacturing plan from the [planning and purchase dept instructs the production personnel to determine the material availability. In the event of material shortage the production personnel will replace a material of shortage list to the planning and purchase dept. IF the excess material is taken them it is returned to stores through material return note.

The production personnel will refer the production plan & collect the material for processing from the store through material issue slip. For assembly the material are collected through material requisition. The shift in charge will collect the drawing from the craftsman for the processing. The P & A in charge schedules the assembly and prepares the daily assembly schedule & ensures that the same is carried out through the shift in charge who prepares the assembly job card and instructions to the operators / Filter s. After assembly schedule products are handed over to final inspection and testing section along valve assembly and testing status format & assembly job card After clearance from the quality dept the shift in charge will send the assembled to dispatch and finished valve completion note is give to the stores.

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FLOWSERVE MICROFINISH VALVES PVT LTD

TWO TYPES OF MACHINES 1. Conventional Machines. 2. CNC machines Conventional machines: All the operators in this type of machines are one manually.
The costs of such machines are cheaper &n the capacity is also less and are less safe the can machines.

CNC Machine s (CNCM)

These machines aerated automatically i.e. a programmed is written for its functioning which is in assembly language. There are two types of CNC A) x & y side (2 Dimensional) B) x,y,z side (3 Dimensional) X, y side machine can handle 2 operations at a time by the help of the programmers fed in it. X, y, z side machines also handle many operations at a time by the help of the programmed s written in it to do so.

ASSEMBLY PROCEDURE TO ASSEMBLE THE VALVES

The plug ball valve assembly is done as per the work instruction received from m\s Flowserve Corporation USA because most of the time only components of plug ball valve is dispatched rather than assembled valve. After the valve is inspected by Q.A Department and if the valve is ok it will be moved to the ok yard and then to the maintaining and then to the packaging.

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FLOWSERVE MICROFINISH VALVES PVT LTD

Quality Assurance in charge

Receiving Quality engineer

In process quality Engineer

Final product

Component

Testing

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FLOWSERVE MICROFINISH VALVES PVT LTD

QUALITY
Quality refers to the degree of perfection by the user of a product. At Flow serve Micro finish the objective of the Quality assurance is to maintain a consistent appraisal of quality.

Functions of quality Dept 1. Incoming Material inspection ] 2. In-Process Inspection 3. Final Inspection
1) Incoming Material Inspection All materials are coming from outside such as castings bought items nuts, and bolts and pickings nave subs contract items to the applicable works. Receiving quality engineer is responsible to ensure that the quality of incoming components is in accordance with the established methods and the qualities of all accepted items are conforming to the specified requirements. Receiving quality Engineer is also responsible for identification of item castings bought out items and machine components which are received as samples and test the sample.

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FLOWSERVE MICROFINISH VALVES PVT LTD

In Process Inspection
Components taken for further process are also inspected. Machines that are used in the manufacturing process are also inspected periodically. In process quality manager is also responsible for ensuring that the special processes are in accordance with the estb methods. Special process carried out by in process quality Engineer is as follows a) Welding : In process quality engineering is reasonability for continues monitoring the welding process parameters are listed in welding process specification and are carried out by a welder b) Maintaining Maintaining is carried out as per work instruction of maintaining specification on the past experience.

4. Final Inspection
This inspection is mainly to check if any of the tapes that may have occurred in the above stages. Final product engineer is also a responsible for identification of terms reviewing non- conforming products and for maintain quality records and to ensure that asseled products with regard to inspection and results. Final product engineer I also responsible fro issuing test certificates material certificated compliance and warranty certificates as against requirement of work order. Final product Engineer is also responsible for inspection of painted product as per specification

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FLOWSERVE MICROFINISH VALVES PVT LTD

The following colors are used for maintaining. Ball valve - Oxford blue Hand wheel - Oxford blue Adapter pipe Silver Plug valve P.O red Final product Engineer is responsible to ensure that all out going components products are subjected to dispatch inspection. He verifies the components material of construction, size, class, special requirements and metal gas etc. with WO an ensures the sample tested valves are packed with identified box and note down the box identification and then the inspection and testing results are noted down in the Dispatch Inspection Report. INSPECTION COLOR USED BYQ.A DEPARTMENT Green: Confirming Black: Accepted on Deviation Yellow Rework Red: Reject Dark Blue: Hold TYPES OF TEST CONDUCTED BY THE Q.A ASSURANCE DEPARTMENT Hydrostatic Shell Test Pneumatic Seal s Torque Test Pneumatic Shell test Dimensional test Radio Grapy Ultra Sonic Visual Test

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FLOWSERVE MICROFINISH VALVES PVT LTD

TESTING Ball valves 1. Objective To ensure pressure containing capability of the valve and as well as to ensure through valves. 2. Scope 2.1 Hydrostatic shell test of body and tail piece 2.2 Break away to test 2.3 Pneumatic seat test of assembled valve 2.4 Break away torque test. Testing of Plug valves 1. Objective To ensure pressure containing capability of the valve and as well as well to ensure the torque valves 2. Scope Hydrostatic shell test plug valve bodies Pneumatic heat test of assembled valves Break away torque of assembled valves 3. Responsibility Final Pd, Engineer/ testing personal are responsible to carry out the tests

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FLOWSERVE MICROFINISH VALVES PVT LTD

Corrective/ Preventive actions relating to defective items Procedure: Casting Defects The quality assurance personal identifying the potential causing defects fills three copies of casting defects report. A cause of defects as the one needing corrective action by referring to previous inspecting reports or the lot of castings received as appropriate present inspection status. The drawing in which the defect is light face is attached to the report Two copies of the casting defect report are submitted to the P & P charge for further action as to talking up the matter supplied. After receiving the casting from process dye pattern which has access corrected after effect is re observed the same bought to the notice of P & P dept personnel who in turn feed back the supplier

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FLOWSERVE MICROFINISH VALVES PVT LTD

PRODUCT PROFILE Product Size/ Range (mm) Max PD \Rating Materials of Constructions

Ball Valves

15-200 15-50

#800 #800 #150 #300

CS/SS CS/SS CS/SS CS/SS

Plug Valves

15-150 15-50

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FLOWSERVE MICROFINISH VALVES PVT LTD

PLUG VAVLE

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FLOWSERVE MICROFINISH VALVES PVT LTD

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FLOWSERVE MICROFINISH VALVES PVT LTD

CONTRACT REVIEW PROCEDURE TENDER / ENQUIRY

Any requires or tenders received for products where price are available will be reviewed and quoted. Manufacturing manager is responsible fro special products are tenders received from client are scrutinized manager is aspects of adequacy, correctness. Of techno commercial details and then it suit to the customer. The requirement are identified aim tender/enquiry are viewed in co ordination with the concerned manufacturing manager and clarification are viewed further accordingly Manufacturing manager is fully responsible and sent it to the customers.

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FLOWSERVE MICROFINISH VALVES PVT LTD

ORDER REVIEW
After getting approval from manufacturing manager the acceptance order will be prepared Techno commercial details for scrutinized the adequacy and correctness. Department head is responsible for re- reviewed of special requirements identified in the order. The orders and the requirements which all the customers is ordered it will recorded and conveyed and clarification for the ambiguities obtained from customers I tray verbal or any documents. When the manufacturing manager will start taking the order he should see to it that the departments which are in his control are capable to do the customers requirements according to that he should accept others. The manufacturing manager will scrutinize all the clarifications needs in order and the work order and other preparations are like amendments made according to the manufacturing managers. IF any approval is required for specification from the customers sales and shipping officer will get the approval from the customers and copy will be filed in the respective work order file.

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FLOWSERVE MICROFINISH VALVES PVT LTD

CANCELLATION OF ORDER:
Cancellation note will be issued concerned department and work order or amendments undergone cancellation are taken back from all departments and a copy will be file din the cancelled order file and the extra valves and pumps are registered fey officer in same before how they are specified as per the order of the particular party if there s a change in quantity and size and totally a cancel. These valves pumps will be relocated to other order by companying with the complete specification of work order to which it has to be re located and a copy will be submitted to production and assembly will make use of whole valves and pumps or required parts by dismantling the valves/pumps.

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FLOWSERVE MICROFINISH VALVES PVT LTD

GENERATION OF BILL PROCEDUER: To generate BM select particular work order on comp to select the respective valve description BM serial num. If BM is not available for any valve description then copy from similar type of valve description and make any changes if necessary and generate the BM In the event if any amendments to work order, BM will be amendment accordingly.

REFERENCE:

Work OPRDER Work order amendment Bill of material

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FLOWSERVE MICROFINISH VALVES PVT LTD

LIST OF CIENTS.
Flowserve Micro finish group is a joint venture of Flowserve Corporation USA and Micro finish group of companies Hubli, .INDIA. It is a 100% ex [port oriented unit (EOU) currently products are exported to the following countries

DIVISION 1: VALVES (BALL VALVES, PLUG VALVES, AND PLUG VALVES COMPONENTS)
A) Flowserve: B) Flowserve C) Flowserve D) Flowserve USA AUSTRALIA SINGAPORE GERMANY

E) Flowserve F) Flowserve G) Flowserve H) Flowserve

BRAZIL TAIWAN Korea SOUTH AFRICA

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FLOWSERVE MICROFINISH VALVES PVT LTD

DIVISION II: PUMPS

A) Flowserve B) Flowserve C) Flowserve D) Flowserve E) Flowserve F) Flowserve G) Flowserve : USA : UK : SINGAPORE : AUSTRALIA : BRAZIL : MEXICO : KOREA

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FLOWSERVE MICROFINISH VALVES PVT LTD

STORES DEPARTMENT OBJECTIVE

To provide general guideline for monitoring stock levels from material receipt stage through finished components

RESPONSIBILITY
Stores officers are responsible for proper accounting. Handling and storage of raw materials and products. Store officers of respective stores are responsible for planning the storage space in stores section and assigning the material to identified Location and maintains records of receipt and issue of material.

FUNCTIONS OF STORE DEPARTEMNT

1. 2. 3. 4. Verification of materials n receipt o material Issue of raw material and control of raw material Finished components issued for assembly\dispatch Handling.

1) VERIFICATION OF MATERIALS ON RECIPT OF MATERIAL.

Store officers verify the martial with respect to delivery challan of vendor weight quantity and martial grade etc. nod compare verify the same with respect to purchase order.

If weight quantity and material are found ok party acknowledgement copy of delivery challan is stamped as defined below

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FLOWSERVE MICROFINISH VALVES PVT LTD

Goods received subject to verification and acceptance And the stores officers arrange to store accepted materials components and products in respective stores to prevent damage and deterioration. The stores are identified as under STORE 1: Sand castings, Investment Castings, Levers, End caps, adapters. STORE II: Fasteners, Teflon, Gland, seat springs disc, accessories.

ISSUE OF RAW MATERIAL &B CONTROL OF RAW MATERIAL

Raw materials like castings issued for processing are issued to production and assembly through material requisition note.

3.) FINISHED COMPONENTS ISSUED FOR ASSEMBLY \DISPATCHED

Finished components bought out terms are issued to production and assembly for assembly or shipment through material requisition.

4.) Handling
Finished components products are stored at identified area and are protected to avoid damage by means of protective caps for bodies and tail piece, Netlon Sleeves for plugs. Proper cushioning is to be provided while storing and travelling of finished items.

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FLOWSERVE MICROFINISH VALVES PVT LTD

PACKING
Objective The main objective of packing is to carry the proper packing before dispatch Scope Scope of packing is packing of valves & valve spares seaworthy applicable. Responsibility Sales and shipping will study the packing slip through with respect to work order Sales & shipping officer will decide the size of the box depending on quantity Sales & shipping officer will contact the valve num from quality assurance dept against packing slip. Valve will segregating as per packing slip and sales & shipping officer will ensure that all valves have undergone final inspection before packing sales and shipping officer will ensure that they are properly identify with respect to purchase order. While checking the packing the following details are checked Packing box markings Destination box markings Name of the transporter

Identification number Supplier number Number of boxes. During the formation of packing boxes the following points are taken care Planks are of treated anti termite treatment by spraying wooden case which composed one part by weight. Silica gel is used as moisture absorbent

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FLOWSERVE MICROFINISH VALVES PVT LTD

Boxes are lived with resin cloth with one coat of coal tar on an polythene and embedded on jute nut Boxes are provided with felt and felt and paper cutting as cushioning materials. These areobhectives and scope of the packing and the precautions which taken care while packing the valves and the spares of the valves and the chemical s which are used on the packing box for prevention of insects.

SALES & SHIPPING DEPARTMENT

Preparations Contac review Preparation o fork order and Amendments Solving customer Satisfaction Packing

1) Contract Review

PROCEDURE:
In case of tender \Enquiry review where prices are will be reviewed and quote and in cases where special products tender \enquires are received from the client , they will be scrutinized for adequacy, correctness of techno commercial details and suitable tenders are accepted and bids are prepared and sent to the consumer after approval by COO In case of order Review , Order acceptance will be prepared and will be sent to customer afar getting approval from COO Order documents will be scrutinized for adequacy and correctness of techno commercial details and any special requirements identified in the concerned department. And then COO will verify the capability to manufacture as per customer requirements in co ordination with concerned department in charge and finally will accept the order.

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FLOWSERVE MICROFINISH VALVES PVT LTD

2. PREPARATION OF WORK ORDER AND AMENDMENTS PROCEDURE S.S.O will take care of the slowing while preparing the work orders
I) Accepted order numbers ii) Item description iii) Delivery date iv) Special instruction, freight destination, mode of dispatch v) Work orders In case of amendments revised details are highlighted in the work order if possible otherwise new work order are prepared and revised details are highlighted in the amended work order and issued as per the instruction. And earlier work orders are taken back and a copy is preserved in Obsolete work order are taken back and a copy is presented in Obsolete work order File

3.) SOLVING CUSTOMER COMPLAINTS PROVEDURE

The complaints are normally received directly from customer. The complaints can be received in any means i.e. verbal/fax/mail etc. If any information regarding the complaints is inadequate the same is obtained by communicating with the customer.

4 ;) CUSTOMER SATISFACTION SURVEY: PROCEDURE

To monitor customer satisfaction or dissatisfaction a questionnaire is prepared which includes carious points relating to quality of products prices bill delivery documentation etc which is sent to the customer fro review and comments. Based on the points obtained customer satisfaction index is prepared by using following formulae:

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FLOWSERVE MICROFINISH VALVES PVT LTD

Customer Satisfaction index If the % obtained is less than 80% then the area where customer is dissatisfied are identified and a plan is initiated to eliminate them, Suggestions for improvement are solicited from customer which are implemented wherever feasible and finally a record of customer satisfaction is maintained

5. PACKING PROCEDURE
SSO studies the packing slip thoroughly with respect to work order and will decide the size decide the size of box depending on the quantity and will collect the valve numbers from Q.A dept against packing slip. Following details are taken care by SSO while packing i. ii. iii. iv. v. vi. Packing box marking Designation address Name of the transporters Identification Number Suppliers Name Number of boxes

The SSO will check whether the planks are of wood and are treated with ANTI TERMITE by spraying chemicals like Hydrated Arsenic pent oxide, Blue Vitriol and Potassium Dichromate and silica gel is used as moisture and boxes are lined with resin cloth with one quote of coal tar on polythene and embedded on jute nut. And boxes are provided with paper cutting as cushioning material,

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FLOWSERVE MICROFINISH VALVES PVT LTD

ACCOUNTS FINANCE FINANCE:

This department plays a vey vital role by providing and maintaining the entire details of each financial activities of company.

OBJECTIVES OF FINANCIAL DEPARTMENT

To provide accurate and complete systematic information of financial activities To maintain all the books of the accounts and other financial documents To prepare periodic financial statements of company like profit and loss account and balance sheet

FUNTIONS OF ACCOUNTS DEPARTMENT

1. Preparing of outstanding debtors and creditors on regular basis. 2. Issues of bank guarantee s indemnity bond and follow up of expired 3. bank guarantees for cancellation 4. Maintenance of accounts book inventory on tally

5. Writing of checks 6. Handling of cash payments and pretty cash 7. Issues of c forms etc. 8. Preparing export documents

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FLOWSERVE MICROFINISH VALVES PVT LTD

BOOKS OF ACCOUNST MAITAINED BY ACCOUNTS DEPARTMENT It maintains its complete accounts in tally software package and takes print copies of following registers every year. 1. General ledger register 2. Sundry debtor register 3. Sundry creditor register 4. Journal register
5. Cash book with bank column register

6. Sales register 7. Purchase register

8. Debit and credit note register

9. Bills discounting and collected register

10. Asset register 11. Stock Register

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FLOWSERVE MICROFINISH VALVES PVT LTD

ADMINISTRATION AND ACCOUNTS HIERARCHY OF MANAGEMENT

Administration and Accounts in charge

Personnel Officer (Factory and Personnel safety)

Accounts Assistants

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FLOWSERVE MICROFINISH VALVES PVT LTD

Functions of Administration Department Training Recruitment Safety House Keeping Other functions 1. Training Objective: Is to provide the adequate training to the personnel of all departments
performing activities affecting quality.

Responsibility:
Administration and accounts (A & A) in charge through personnel officer is overall responsible to ensure that the training needs personnel of all the apartments are fulfilled. Personnel officer is responsible for identifying the appropriate trainer in consultation with the top management for arranging the training. In charge of respective departments are responsible to appraise and to forward the training requirements of their Department personnel to personnel officer. Training is given for employees once or twice in a month depending on the need. In training the following aspects are covered :

Product application, basic computer knowledge, instrument knowledge , industrial safety and first aid, statistical quality control , ISO awareness (9001:2000) , Leadership quality, man power handling , commercial acumen, communication skills, identification and traceability, material handling

2.

Recruitment

Personnel officer is responsible for recruiting the right person for the right job. He takes into consideration the knowledge, skill and work experience of the person.

3.

Safety
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FLOWSERVE MICROFINISH VALVES PVT LTD

Safety committee meeting is conducted every quarter. Safety related training for staff and workers is conducted once in two months such as Fire Extinguisher, Chemical Hazardous, and Personal Hygiene etc and first aid facility is also provided for workers. Safety round up is carried out by the personnel officer accompanied by HOD and two workmen or staff of different department.

4. House keeping Procedure

For effective implementation of the system, the entire premises of the company are divided into sub zones as production and assembly division, Quality Assurance Division, Administration and Accounts division etc. Each sub zone is headed by a team leader and supported by co ordinates, supervisory staff and workers.

5. Other functions
The other functions of Administration dept are as follows: Salary Calculation Maintenance of all relevant records Issuing of canteen coupons National Sample Survey Employment Exchange Quarterly returns of men and women House keeping Canteen Administration Security Administration

Other facilities provided by the Company

o Canteens: The Company provides breakfast facility to the employees. The canteen is maintained in a hygienic condition. o Coupon books: Coupon books are provided to employees for their daily Tiffin in the company canteen at cheap rates. o The company provides TEA to the employees twice a day free of cost.

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FLOWSERVE MICROFINISH VALVES PVT LTD

o Two sets of Uniform for each employee is provided by the company.

Salary Administration
There are skilled, semi skilled and unskilled workers in the organization and they are paid according to their ability and qualification and with consideration of the Government regulation.

Salary Payment date.

Employees Staff Workers Date of Payment 31st of every month 5th of every month

Labor Force
There are about 76 employees working in the organization

Attendance
This department records the time (i.e. the time of workers in and out of the company) through punch card system right at the entrance.

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FLOWSERVE MICROFINISH VALVES PVT LTD

SECTION III
Objective of my study
1) To know the process of the organization. 2) To study different departments 3) To learn about supply chain production

DATA COLLECTION Primary source 1) Direct interaction with the Departmental heads, guide and employees. Secondary Source 1) Collection of data from printed source and documents.

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FLOWSERVE MICROFINISH VALVES PVT LTD

SECTION IV SWOT ANALYSIS STRENGTH

1. Financial Liquidity The firm has an overall sound liquid position as the current ratio is above the standard ratio Even the net working capital ratio clarifies the firm s ability to meet its current obligations is efficient 2. High turnover The firm s turn over on ties assets have been increasing as it is evident from all the assets turn over ratios and the returns made on its investments are also relatively good. 3. Working capital Both from the financial data and the computation of ratios it is been found that the firm has adequate working capital. 3. Quality Both from the financial data and the computation of ratios it is been found that the firm has adequate working capital. 4. EOU status Being an EOU the firm gets a green card and thus making it eligible for the various benefits and incentives from the govt. This status helps it in reducing its costs.

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FLOWSERVE MICROFINISH VALVES PVT LTD

1. Inventory : The companys investment in inventory can be considered has high since it does not follow the concept of Just in time 2. Increase in variable expenses From the data collected it is been found that the expense (Variable) has increased.

WEAKNESS :

OPPURTUNITIES:

1. Expansion & Diversification: Various opportunities exist in the international market which the firm can capitalize on by expansion and diversification... 2. Additional services: There is also a potential market for spare marts. The firm can also provide additional services in terms of valve and valve components. 3. Production: Increasing production capacity by reducing costs.

THREATS:

1. Competition : The company can face serve competition from other potential firms in the international marled 2. Increase in costs The costs are bound are bound to increase when the tax holiday and other exemptions are lifted. 3. Excessive working Capital The firm should also not maintain excessive working capital since it may results in accumulation of inventories, idle funds etc.

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FLOWSERVE MICROFINISH VALVES PVT LTD

CONCLUSION
INDIA is said to be a land small-scale industry, it is also said that is a leading business revolution favored by political, economic, social and demographic factors. Though it cannot by pass the poor completely it is trying it best to generate employment opportunities. There are also developments taken up regulatory role for several small firms are trying to achieve spectacular growth and there s the smaller firms the smaller firms are craving out profitable niches by adopting appropriate marketing strategies and one a days in the market consumers are considered as the pre dominates who buys new and innovative and is in tradition In addition even political is awakening and giving positive support to the economy and ultimately to business environment of India. With the help of proper environment and public and also political and government support can step up INDIA into global market. I Mrs. Laxmi Thakur has profitable experience in our IN PLANT training IN THE Training in the most reputed firm in the group of industries that is the flowserve microfinish valves and pumps I have completed my 1st in plant training between deck -06 to Jan -07. I am proud to say that I am very lucky to finish my training in an ISO 9001-2001 I firm which is also an 100% export oriented unit which produces valves and pumps with CE marking which exports its products.

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FLOWSERVE MICROFINISH VALVES PVT LTD

The management has also maintained a good relation with its employees nod all the employees are quiet satisfied with the eighth the management. Even the management is satisfied with the works of the employees. Thus there is a sound industrial relationship maintained between the employees and the organization. The organization has also maintained a good relationship with the customers. They have a regular customers from outside countries to which they supply their products. They supply their products only to Flowserve industries; all these have positively resulted in gaining name and fame with the increasing refits and sales every year. We had knowledge experiencing implant training. Be it the personnel of Flowserve Micro finish, the workers or its environment they all have invested their precious time in helping us to learn the practical tools of business. Lastly I conclude that we had a great practical experience about the industry and helped me to learn all new technical and also practical knowledge and also about the working of each and every department and also the flow of process of organization.

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FLOWSERVE MICROFINISH VALVES PVT LTD

Bibliography
1) www.microfinishflowserve.com 2) www.karnatakauniversity.com

3) Manuals of companies

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