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Dell PowerEdge 2900 Systems

Hardware Owners Manual

w w w. d e l l . c o m | s u p p o r t . d e l l . c o m

Notes, Notices, and Cautions


NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________
Information in this document is subject to change without notice. 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. December 2005

Contents
1 About Your System
System Orientation .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

10 10 11 12 14 16 16 17 18 18 26 26 26 33 33 33

Other Information You May Need

Accessing System Features During Startup . Front-Panel Features and Indicators Hard-Drive Indicator Codes.

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Back-Panel Features and Indicators Connecting External Devices . Power Indicator Codes. NIC Indicator Codes

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LCD Status Messages

Solving Problems Described by LCD Status Messages Removing LCD Status Messages . . . . . . . . . . . . System Messages

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Warning Messages

Diagnostics Messages . Alert Messages

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Using the System Setup Program


Entering the System Setup Program .
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35 35 36 36 36 39 40

Responding to Error Messages . . Using the System Setup Program . System Setup Options

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Main Screen . . . . . . . . CPU Information Screens . . Integrated Devices Screen .

Contents

Serial Communication Screen System Security Screen . . . Exit Screen . . . . . . . . . .

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41 41 42 43 43 45 46 46 47 47

System and Setup Password Features. Using the System Password Using the Setup Password . Disabling a Forgotten Password.

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Baseboard Management Controller Configuration Entering the BMC Setup Module . BMC Setup Module Options . . .

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Installing System Components


Recommended Tools .
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49 50 50 52 52 53 53 53 54 55 56 56 56 56 58 58 58 59 60 62 62 63

Opening and Closing the System

Removing the Bezel . . . . . . . . . . . . . . . . Removing the Peripheral Bay Panel (Tower Only) Installing the Peripheral Bay Panel (Tower Only) Installing the Bezel . . . . . . . . . . . . . . . . Opening the System . . . . . . . . . . . . . . . . Closing the System . . . . . . . . . . . . . . . . Hot-Plug Hard Drives.

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Before You Begin . . . . . . . . . Removing a Drive Blank . . . . . Installing a Drive Blank . . . . . . Removing a Hot-Plug Hard Drive . Installing a Hot-Plug Hard Drive . Replacing a Hard-Drive Carrier

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Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . Installing a SAS Hard Drive Into a SATAu Drive Carrier . . . . . Installing a SATA Hard Drive Into a SATA Drive Carrier . . . . . Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . . Power Supplies

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Removing a Power Supply Installing a Power Supply .

Contents

Removing the Power Supply Blank . Installing the Power Supply Blank . Fans .

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64 64 64 65 66 68 68 70 70 70 71 73 73 73 74 74 76 76 77 77 79 79 81 81 81 81 82 82 82 84 84 84 85 85 87

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Removing and Installing a Fan . . . . . . . . . Removing or Installing the Cooling Shroud Fan Expansion Cards

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Installing an Expansion Card . Removing an Expansion Card . Internal SCSI Tape Backup Unit .

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Removing an Internal SCSI Tape Backup Unit Installing an Internal SCSI Tape Backup Unit Optical Drive .

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Removing an Optical Drive Installing an Optical Drive Diskette Drive

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Removing the Diskette Drive . . . . . . . . . . . . Installing the Diskette Drive Into the Drive Carrier . Installing the Diskette Drive . . . . . . . . . . . . System Battery

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Replacing the System Battery Cooling Shroud .

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Removing the Cooling Shroud Installing the Cooling Shroud . Fan Brackets .

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Removing the Center Fan Bracket Replacing the Center Fan Bracket Removing the Back Fan Bracket . Replacing the Back Fan Bracket . Memory .

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General Memory Module Installation Guidelines Non-Optimal Memory Configurations . . . . . . Memory Sparing Support . . . . . . . . . . . . . Memory Mirroring Support . . . . . . . . . . . . Installing Memory Modules. . . . . . . . . . . . Removing Memory Modules . . . . . . . . . . .

Contents

Installing a RAC Card

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87 89 89 89 93 93 93 94 94 95 96 96 97 99 99 99 99 101 105 105 105 106 107 107 109 110 110 112

Activating the Integrated NIC TOE . Microprocessor

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Replacing a Processor 1x8 SAS Backplane Board .

Removing the 1x8 SAS Backplane Board Installing the 1x8 SAS Backplane Board . Optional 1x2 Flex Bay Drive Bracket

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Removing the 1x2 Flex Bay Drive Bracket Installing the 1x2 Flex Bay Drive Bracket . SAS Controller Daughter Card .

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Replacing the SAS RAID Controller Daughter Card Battery Removing the SAS Controller Daughter Card . . . . . . . Installing the SAS Controller Daughter Card . . . . . . . . Cabling the SAS Backplane Boards .

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Cable Requirements . . . . . . . . . . Cabling the SAS Controller (Non-RAID) Cabling the SAS RAID Controller . . . . Configuring the Boot Drive .

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Control Panel Assembly (Service-Only Procedure) . Removing the Control Panel Assembly . Installing the Control Panel Assembly . System Board (Service-Only Procedure) Removing the System Board Installing the System Board.

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Power Distribution Board (Service-Only Procedure) . Removing the Power Distribution Board Installing the Power Distribution Board

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Troubleshooting Your System


Safety FirstFor You and Your System Start-Up Routine
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115 115

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Contents

Checking the Equipment .

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116 116 116 117 117 118 118 119 119 120 120 121 122 122 123 123 124 126 127 128 129 130 131 133

Troubleshooting IRQ Assignment Conflicts . Troubleshooting External Connections . . . Troubleshooting the Video Subsystem . . . Troubleshooting the Keyboard . . . . . . . Troubleshooting the Mouse . . . . . . . . . Troubleshooting Basic I/O Functions

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Troubleshooting a Serial I/O Device Troubleshooting a USB Device . . . Troubleshooting a NIC

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Troubleshooting a Wet System.

Troubleshooting a Damaged System. Troubleshooting the System Battery . Troubleshooting Power Supplies

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Troubleshooting System Cooling Problems Troubleshooting a Fan

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Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting an Optical Drive

Troubleshooting an External SCSI Tape Drive. Troubleshooting a Hard Drive

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Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards .

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Troubleshooting the Microprocessors

Running the System Diagnostics


Using Server Administrator Diagnostics System Diagnostics Features
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135 135 135 136

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When to Use the System Diagnostics Running the System Diagnostics

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Contents

System Diagnostics Testing Options. Using the Custom Test Options

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136 136 136 137 137

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Selecting Devices for Testing . . . Selecting Diagnostics Options . . Viewing Information and Results .

Jumpers and Connectors


System Board Jumpers.
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

139 141 142 144

System Board Connectors

SAS Backplane Connectors

Disabling a Forgotten Password.

Getting Help
Technical Assistance
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147 147 148 148 148 149 149 149 149 150 152

Online Services . . . . . . . . . . AutoTech Service . . . . . . . . . Automated Order-Status Service . Technical Support Service . . . .

Dell Enterprise Training and Certification . Problems With Your Order . Product Information

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Returning Items for Warranty Repair or Credit Before You Call . Contacting Dell .

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Glossary Index .

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169 177

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Contents

About Your System


This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your systems front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following: Front or back panel indicators System messages Warning messages Diagnostics messages Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

About Your System

System Orientation
Figure 1-1 shows the rack and tower versions of your system. The illustrations in this document are based on the rack version, unless otherwise indicated.
Figure 1-1. Tower and Rack-Mount Orientations 2

system control panel (rack)

system control panel (tower)

Other Information You May Need


CAUTION: The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document. The Rack Installation Guide and Rack Installation Instructions included with your rack solution describe how to install your system into a rack. The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. CDs included with your system provide documentation and tools for configuring and managing your system. Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

10

About Your System

Operating system documentation describes how to install (if necessary), configure, and use the operating system software. Documentation for any components you purchased separately provides information to configure and install these options. Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.

Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup


Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.
Table 1-1. Keystroke <F2> <F10> <Ctrl+E> Keystrokes for Accessing System Features Description Enters the System Setup program. See "Using the System Setup Program" on page 35. Opens the utility partition, allowing you to run the system diagnostics. See "Running the System Diagnostics" on page 136. Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the system event log (SEL). See the BMC Users Guide for more information on setup and use of BMC. Enters the SAS Configuration Utility. See your SAS adapter Users Guide for more information. Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more information, see the documentation for your RAID card. Option is displayed only if you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 40). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC. If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC Users Guide for more information on setup and use of DRAC.

<Ctrl+C> <Ctrl+R> <Ctrl+S>

<Ctrl+D>

About Your System

11

Front-Panel Features and Indicators


Figure 1-2 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Table 1-2 provides component descriptions.
Figure 1-2. Front-Panel Features and Indicators 1 2 3 4 5 6 7 8

11 Table 1-2. Item 1 Front-Panel Components Component Power-on indicator, power button

10

Icon

Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

NMI button

Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

12

About Your System

Table 1-2. Item 3

Front-Panel Components (continued) Component System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the system management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. NOTE: If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

LCD panel

5 6 7 8 9

USB connectors (2) Video connector Diskette drive Hard drives Flex bay

Connects USB 2.0-compliant devices to the system. Connects a monitor to the system. Optional. Eight hot-pluggable bays for 3.5-inch SAS or SATA hard drives connected to a 1x8 SAS backplane. Optional flex bay drive bracket with 1x2 SAS backplane for two additional 3.5-inch, hot-pluggable SAS or SATA hard drives. Optional half-height SCSI tape backup unit (requires optional SCSI controller). Optional full-height SCSI tape backup unit also available. Optional.

10

Tape backup unit

11

Optical drive

About Your System

13

Hard-Drive Indicator Codes


The hard-drive carriers have two indicatorsthe drive-activity indicator and the drive-status indicator. See Figure 1-3. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off.
Figure 1-3. Hard-Drive Indicators 1

drive-status indicator (green and amber)

green drive-activity indicator

14

About Your System

Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern. NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.
Table 1-3. Hard-Drive Indicator Patterns for RAID Condition Identify drive/preparing for removal Drive ready for insertion or removal Drive predicted failure Drive failed Drive rebuilding Drive online Rebuild aborted Drive-Status Indicator Pattern Blinks green two times per second Off Blinks green, amber, and off. Blinks amber four times per second. Blinks green slowly. Steady green. Blinks green three seconds, amber three seconds, and off six seconds.

About Your System

15

Back-Panel Features and Indicators


Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-4. Back-Panel Features and Indicators 1 2 3 4 5 6 7

13

12

11

10

1 4 7

serial connector NIC1 connector expansion-card slots (6)

2 5 8 11

video connector NIC2 connector system status indicator power supply 2 (optional)

3 6 9 12

USB connectors (4) remote access connector (optional) system identification button power supply status indicators

10 system status indicator connector 13 power supply 1

Connecting External Devices


When connecting external devices to your system, follow these guidelines: Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions. Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

16

About Your System

See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors.

Power Indicator Codes


The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on. The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred (see Table 1-4 and Figure 1-5).
Table 1-4. Redundant Power Supply Indicators Indicator Power supply status Power supply fault AC line status Function Green indicates that the power supply is operational. Amber indicates a problem with the power supply. Green indicates that a valid AC source is connected to the power supply.

Figure 1-5. Redundant Power Supply Indicators

1 2 3

power supply status

power supply fault

AC line status

About Your System

17

NIC Indicator Codes


Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-6. Table 1-5 lists the NIC indicator codes.
Figure 1-6. NIC Indicators 1 2

link indicator NIC Indicator Codes

activity indicator

Table 1-5. Indicator

Indicator Code The NIC is not connected to the network. The NIC is connected to a valid link partner on the network. Network data is being sent or received.

Link and activity indicators are off Link indicator is green Activity indicator is amber blinking

LCD Status Messages


The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-6 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the system event log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 147.

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About Your System

Table 1-6. Code N/A

LCD Status Messages Text Causes Corrective Actions

SYSTEM NAME

A 62-character string that can be This message is for information defined by the user in the System only. Setup program. You can change the system string in the System Setup program. See The SYSTEM NAME displays under the following conditions: "Using the System Setup Program" on page 35. The system is powered on. The power is off and active POST errors are displayed. See "Getting Help" on page 147. Ambient system temperature is out of acceptable range. See "Troubleshooting System Cooling Problems" on page 123.

E1000 E1114 E1116

FAILSAFE, Call Support Temp Ambient Temp Memory

Memory has exceeded acceptable See "Troubleshooting System temperature and has been Cooling Problems" on page 123. disabled to prevent damage to the components. CMOS battery is missing, or the See "Troubleshooting the System voltage is out of acceptable range. Battery" on page 122. RAID battery is either missing, Reseat the RAID battery. See bad, or unable to recharge due to "Replacing the SAS RAID thermal issues. Controller Daughter Card Battery" on page 96, and "Troubleshooting System Cooling Problems" on page 123. Specified voltage regulator has failed. Processor # VCORE voltage regulator has failed. See "Getting Help" on page 147. See "Getting Help" on page 147.

E1210 E1211

CMOS Batt ROMB Batt

E12nn E1229 E1310 E1313

XX PwrGd
CPU # VCORE RPM Fan ## Fan Redundancy

RPM of specified cooling fan is See "Troubleshooting System out of acceptable operating range. Cooling Problems" on page 123. The system is no longer fanredundant. Another fan failure will put the system at risk of overheating. Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 123.

About Your System

19

Table 1-6. Code E1410

LCD Status Messages (continued) Text CPU # IERR Causes Specified microprocessor is reporting a system error. Corrective Actions See your systems Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 147.

E1414

CPU # Thermtrip

Specified microprocessor is out of See "Troubleshooting System acceptable temperature range and Cooling Problems" on page 123. has halted operation. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 133. NOTE: The LCD continues to display this message until the systems power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller Users Guide for information about these utilities. Specified processor is missing or bad, and the system is in an unsupported configuration Processors are in a configuration unsupported by Dell. See "Troubleshooting the Microprocessors" on page 133. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your systems Getting Started Guide. See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147.

E1418

CPU # Presence

E141C

CPU Mismatch

E141F E1420 E1421

CPU Protocol CPU Bus PERR CPU Init

The system BIOS has reported a processor protocol error. The system BIOS has reported a processor bus parity error. The system BIOS has reported a processor initialization error.

20

About Your System

Table 1-6. Code E1422 E1610

LCD Status Messages (continued) Text CPU Machine Chk PS # Missing Causes The system BIOS has reported a machine check error. Corrective Actions See "Getting Help" on page 147.

No power is available from the See "Troubleshooting Power specified power supply; specified Supplies" on page 122. power supply is improperly installed or faulty. No power is available from the See "Troubleshooting Power specified power supply; specified Supplies" on page 122. power supply is improperly installed or faulty. Power supply voltage is out of See "Troubleshooting Power acceptable range; specified power Supplies" on page 122. supply is improperly installed or faulty. Power source for specified power Check the AC power source for supply is unavailable, or out of the specified power supply. If acceptable range problem persists, see "Troubleshooting Power Supplies" on page 122.

E1614

PS # Status

E1618

PS # Predictive

E161C

PS # Input Lost

E1620

PS # Input Range Power source for specified power Check the AC power source for supply is unavailable, or out of the specified power supply. If acceptable range problem persists, see "Troubleshooting Power Supplies" on page 122. PS Redundancy The power supply subsystem is no See "Troubleshooting Power Supplies" on page 122. longer redundant. If the last supply fails, the system will go down. The system BIOS has reported an See "Getting Help" on page 147. I/O channel check error. Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131.

E1624

E1710 E1711

I/O Channel Chk

PCI PERR B## D## The system BIOS has reported a F## PCI parity error on a component PCI PERR Slot # that resides in PCI configuration space at bus ##, device ##, function ##.

If the problem persists, the The system BIOS has reported a system board is faulty. See PCI parity error on a component "Getting Help" on page 147. that resides in PCI slot #.

About Your System

21

Table 1-6. Code E1712

LCD Status Messages (continued) Text Causes Corrective Actions Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131.

PCI SERR B## D## The system BIOS has reported a F## PCI system error on a component PCI SERR Slot # that resides in PCI configuration space at buss ##, device ##, function ##.

If the problem persists, the The system BIOS has reported a system board is faulty. See PCI system error on a component "Getting Help" on page 147. that resides in slot #.

E1714

Unknown Err

The system BIOS has determined See "Getting Help" on page 147. that there has been an error in the system, but is unable to determine its origin. The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCIe fatal error on a component that resides in slot #. Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131. If the problem persists, the system board is faulty. See "Getting Help" on page 147. See "Troubleshooting a Hard Drive" on page 129. See "Troubleshooting a Hard Drive" on page 129. If the problem persists, see your RAID documentation.

E171F

PCIE Fatal Err B## D## F## PCIE Fatal Err Slot #

E1810

HDD ## Fault

The SAS subsystem has determined that hard drive ## has experienced a fault.

E1811

HDD ## Rbld Abrt The specified hard drive has experienced a rebuild abort.

E1812 E1913

HDD ## Removed CPU & Firmware Mismatch

The specified hard drive has been Information only. removed from the system. The BMC firmware does not support the CPU. Update to the latest BMC firmware. See the BMC Users Guide for more information on setup and use of BMC.

E1A10

PBD Pwr Cable

Ensure that the power The power distribution board power cable is unseated, missing, distribution board power cable is seated properly. If the problem or bad. persists, replace the power distribution board power cable. See "Installing the Power Distribution Board" on page 112.

22

About Your System

Table 1-6. Code E1A14

LCD Status Messages (continued) Text SAS Cable A Causes Corrective Actions

SAS cable A is unseated, missing, Check the cable connection to or bad. the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99. SAS cable B is unseated, missing, Check the cable connection to or bad. the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99. Flex bay SAS cable is unseated, missing, or bad. Check the cable connection to the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99.

E1A15

SAS Cable B

E1A16

SAS Cable FB

E1A17

Pwr Cable FB

Flex bay power cable is unseated, Check the power cable missing, or bad. connection to the flex bay backplane. See "Installing the 1x2 Flex Bay Drive Bracket" on page 95. The power distribution board control cable is unseated, missing, or bad. Ensure that the power distribution board control cable is seated properly. If the problem persists, replace the power distribution board control cable. See "Installing the Power Distribution Board" on page 112. Install memory. See "Memory" on page 82. See "Troubleshooting System Memory" on page 124. See "Troubleshooting System Memory" on page 124. See "Troubleshooting System Memory" on page 124.

E1A18

PDB Ctrl Cable

E2010 E2011

No Memory Mem Config Err

No memory is installed in the system. Memory detected, but is not configurable. Error detected during memory configuration. Memory is configured, but not usable. Memory subsystem failure.

E2012

Unusable Memory

E2013 E2014 E2015 E2016

Shadow BIOS Fail The system BIOS failed to copy its flash image into memory. CMOS Fail DMA Controller Int Controller

CMOS failure. CMOS RAM not See "Getting Help" on page 147. functioning properly. DMA controller failure. Interrupt controller failure. See "Getting Help" on page 147. See "Getting Help" on page 147.

About Your System

23

Table 1-6. Code E2017 E2018 E2019 E201A E201B E201C E201D E201E

LCD Status Messages (continued) Text Timer Fail Prog Timer Parity Error SIO Err Kybd Controller SMI Init Shutdown Test POST Mem Test Causes Timer refresh failure. Programmable interval timer error Parity error. SIO failure. Keyboard controller failure. System management interrupt (SMI) initialization failure. BIOS shutdown test failure. Corrective Actions See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147. See "Getting Help" on page 147.

BIOS POST memory test failure. See "Troubleshooting System Memory" on page 124. If problem persists, see "Getting Help" on page 147. Dell remote access controller (DRAC) configuration failure. Check screen for specific error messages. Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.

E201F

DRAC Config

E2020 E2021

CPU Config Memory Population POST Fail

CPU configuration failure.

Check screen for specific error messages.

Incorrect memory configuration. Check screen for specific error messages. See "Troubleshooting Memory population order System Memory" on page 124. incorrect. General failure after video. Check screen for specific error messages. See "Troubleshooting System Memory" on page 124.

E2022 E2110

MBE DIMM ## & ## One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE). SBE Log Disable DIMM ##

E2111

The system BIOS has disabled See "Troubleshooting System memory single-bit error (SBE) Memory" on page 124. logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.

24

About Your System

Table 1-6. Code E2112

LCD Status Messages (continued) Text Mem Spare DIMM ## Causes Corrective Actions

The system BIOS has spared the See "Troubleshooting System memory because it has Memory" on page 124. determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. They system BIOS has disabled See "Troubleshooting System memory mirroring because it has Memory" on page 124. determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. See "Troubleshooting System Memory" on page 124.

E2113

Mem Mirror DIMM ## & ##

E2118

Fatal NB Mem CRC One of the connections in the Fully Buffered DIMM (FBD) memory subsystem link on the Northbound side has failed. Fatal SB Mem CRC One of the connections in the FBD memory subsystem link on the Southbound side has failed. Intrusion >3 ERRs Chk Log System cover has been removed. LCD overflow message. A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

E2119

See "Troubleshooting System Memory" on page 124. Information only. Check the SEL for details on the events.

I1910 I1911

I1912

SEL Full

System Event Log is full of events, and is unable to log any more events.

Clear the log by deleting event entries.

W1228

ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See battery has less than 24 hours of "Replacing the SAS RAID charge left. Controller Daughter Card Battery" on page 96.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.

About Your System

25

Solving Problems Described by LCD Status Messages


When a single message appears on the status LCD, locate the code in Table 1-6 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E0780 MISSING CPU 1 appears, you know that a microprocessor is not installed in socket 1. In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

Removing LCD Status Messages


For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display: Clear the SEL You perform this task from the system management software, but you will lose the event history for the system. Power cycle Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Either of the preceding actions will remove fault messages and return the status indicators and LCD colors to the normal state. Error messages will reappear under the following conditions: The sensor returns to a normal state but fails again, resulting in a new SEL entry. A new error event is detected. A failure is recorded from another source that maps to the same display entry.

System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-7 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-7, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

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About Your System

Table 1-7. Message

System Messages Causes Corrective Actions

Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

Installed memory modules are not the Ensure that all memory modules are of same type and size; faulty memory the same type and size and that they are module(s). properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124. Remote Configuration request has Wait until the process is complete. been detected and is being processed. Remote BIOS update attempt failed. NVRAM_CLR jumper is installed. CMOS has been cleared. Microprocessors with different cache sizes are installed. Retry the BIOS update. If problem persists, see "Getting Help" on page 147. Remove the NVRAM_CLR jumper. See Figure 6-1 for jumper location. Ensure that all microprocessors have the same cache size and that they are properly installed. See "Microprocessor" on page 89.

Attempting to update Remote Configuration. Please wait... BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. CPUs with different cache sizes detected!

Decreasing available memory

Faulty or improperly installed memory See "Troubleshooting System Memory" modules. on page 124. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124.

DIMM pairs must be matched Mismatched or unmatched DIMMs installed; faulty or improperly seated in size, speed, and technology. The following memory module(s). DIMM pair is mismatched: DIMM x and DIMM y. DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x. DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology.

The specified DIMM is inaccessible to Populate 2, 4, 8, or 12 DIMMs the system due to its location. DIMMs sequentially beginning with slot 1. See must be populated in sequential order, "Memory" on page 82. beginning with slot 1. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124.

About Your System

27

Table 1-7. Message

System Messages (continued) Causes Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled. Corrective Actions Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124.

Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Diskette drive n seek failure

Incorrect configuration settings in the Run the System Setup program to System Setup program. correct the settings. See "Using the System Setup Program" on page 35. Faulty or improperly installed diskette Replace the diskette. If the problem drive. persists, see "Troubleshooting a Diskette Drive" on page 126. Loose diskette drive interface cable, or Reseat diskette drive interface cable, or loose power cable. power cable. See "Troubleshooting a Diskette Drive" on page 126.

Diskette read failure

Faulty or improperly inserted diskette. Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126. Faulty or improperly installed diskette. Diskette missing from or improperly inserted in diskette drive. Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126. Replace the diskette. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126. Ensure that all pairs of memory modules are of the same type and size and that they are properly installed. See "Memory" on page 82. If the problem persists, see "Troubleshooting System Memory" on page 124. See "Troubleshooting System Memory" on page 124.

Diskette subsystem reset failed Drive not ready

Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology. Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.

Faulty or improperly seated memory module(s).

!!*** Error: Remote Access Remote Access Controller Controller initialization initialization failure failure*** RAC virtual USB devices may not be available...

Ensure that the Remote Access Controller is properly installed. See "Installing a RAC Card" on page 87.

28

About Your System

Table 1-7. Message

System Messages (continued) Causes The specified branch (channel pair) contains DIMMs that are incompatible with each other. Corrective Actions Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Getting Help" on page 147. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. No action is required.

FBD training error: The following branch has been disabled: Branch x

Gate A20 failure General failure

Faulty keyboard controller; faulty system board. The operating system is unable to carry out the command.

Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Memory address line failure at address, read value expecting value Memory double word logic failure at address, read value expecting value Memory odd/even logic failure at address, read value expecting value Memory write/read failure at address, read value expecting value

System detected and corrected a resource conflict. Faulty keyboard controller; faulty system board System is in manufacturing mode. Faulty memory module(s).

See "Getting Help" on page 147. Reboot to take the system out of manufacturing mode. See "Troubleshooting System Memory" on page 124.

Faulty or improperly installed memory See "Troubleshooting System Memory" modules. on page 124.

Memory tests terminated by POST memory test terminated by keystroke. pressing the spacebar.

Information only.

About Your System

29

Table 1-7. Message

System Messages (continued) Causes Faulty or missing optical/diskette drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A. Corrective Actions Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 126, "Troubleshooting an Optical Drive" on page 127, and "Troubleshooting a Hard Drive" on page 129. See "Using the System Setup Program" on page 35 for information about setting the order of boot devices. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 35. If necessary, install the operating system on your hard drive. See your operating system documentation. See "Getting Help" on page 147. See "Troubleshooting System Memory" on page 124.

No boot device available

No boot sector on hard drive

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

No timer tick interrupt Northbound merge error The following DIMM has been disabled by BIOS: DIMM x Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n Actual Link Width is n PCIe Training Error: Embedded Bus#nn/Dev#nn/Funcn PCIe Training Error: Slot n

Faulty system board. The specified DIMM was unable to establish a successful data link with the memory controller. No operating system on diskette. Faulty or improperly installed PCIe card in the specified slot.

Use a bootable diskette. Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 68. If the problem persists, see "Getting Help" on page 147.

Faulty or improperly installed PCIe card in the specified slot.

Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 68. If the problem persists, see "Getting Help" on page 147. Reseat the PCIe card in the specified slot number. See "Expansion Cards" on page 68. If the problem persists, see "Getting Help" on page 147.

Faulty or improperly installed PCIe card in the specified slot.

30

About Your System

Table 1-7. Message

System Messages (continued) Causes Corrective Actions Reseat the expansion cards. Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131. Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 131. Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting a USB Device" on page 119, "Troubleshooting a Diskette Drive" on page 126, or "Troubleshooting a Hard Drive" on page 129 for the appropriate drive(s) installed in your system. Retry Remote Configuration.

PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card. Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board.

The operating system cannot read Requested sector not found from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Read fault

Remote configuration update attempt failed

System unable to process Remote Configuration request.

ROM bad checksum = address Expansion card improperly installed or Reseat the expansion cards. Ensure that faulty. all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 131. Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed Shutdown test failure. Memory has been added or removed or a memory module may be faulty. Faulty diskette or hard drive. See "Troubleshooting a Diskette Drive" on page 126 or "Troubleshooting a Hard Drive" on page 129 for the appropriate drive(s) installed in your system. See "Troubleshooting System Memory" on page 124. If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 124.

About Your System

31

Table 1-7. Message

System Messages (continued) Causes Corrective Actions Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Troubleshooting the System Battery" on page 122.

The following DIMM pair is The specified DIMM(s) are not compatible with the incompatible with the system. memory controller: DIMM x and DIMM y The following DIMMs are The specified DIMM(s) are not compatible: DIMM x and incompatible with the system. DIMM y

Time-of-day clock stopped Time-of-day not set please run SETUP program

Faulty battery or faulty chip.

Incorrect Time or Date settings; faulty Check the Time and Date settings. See system battery. "Using the System Setup Program" on page 35. If the problem persists, replace the system battery. See "System Battery" on page 77. Faulty system board. See "Getting Help" on page 147.

Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning! No microcode update loaded for processor n Warning: Embedded RAID firmware is not present! Warning: Embedded RAID error!

Microprocessor(s) is not supported by Install a supported microprocessor or the system. microprocessor combination. See "Microprocessor" on page 89. The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive. Microcode update failed. Create a utility partition on the boot hard drive. See the CDs that came with your system. Update the BIOS firmware. See "Getting Help" on page 147. See the RAID controller documentation for information about installing or updating the RAID firmware. See "Troubleshooting a SAS or SAS RAID Controller Daughter Card" on page 130. See the RAID controller documentation for information about installing or updating the RAID firmware.

Embedded RAID firmware does not respond. Embedded RAID firmware responds with an error.

32

About Your System

Table 1-7. Message

System Messages (continued) Causes System has detected a legal but nonoptimal population of DIMMs (for example, 1 DIMM, 6 DIMMs, 4 DIMMs in slots 1, 2, 5, and 6, etc.). The system will run with all memory accessible but will experience suboptimal performance. Faulty diskette, optical/diskette drive assembly, hard drive, or hard-drive subsystem. Corrective Actions Populate 2, 4, 8, or 12 DIMMs sequentially beginning with slot 1. See "Memory" on page 82.

Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, 8, or 12 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault Write fault on selected drive

See "Troubleshooting a Diskette Drive" on page 126, "Troubleshooting an Optical Drive" on page 127, or "Troubleshooting a Hard Drive" on page 129.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 169.

Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application.

Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 147, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

About Your System

33

34

About Your System

Using the System Setup Program


After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: Change the system configuration stored in NVRAM after you add, change, or remove hardware Set or change user-selectable optionsfor example, the time or date Enable or disable integrated devices Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program


1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message display briefly on the screen: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your operating
system.

Responding to Error Messages


You can enter the System Setup program by responding to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 26 for an explanation of the message and suggestions for correcting errors. NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.

Using the System Setup Program

35

Using the System Setup Program


Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program.
Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab> Spacebar, <+>, <>, left and right arrows <Esc> <F1> Action Moves to the previous field. Moves to the next field. Cycles through the settings in a field. In many fields, you can also type the appropriate value. Exits the System Setup program and restarts the system if any changes were made. Displays the System Setup program's help file.

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.

System Setup Options


Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).

36

Using the System Setup Program

Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. Option System Time System Date Memory Information System Setup Program Options Description Resets the time on the system's internal clock. Resets the date on the system's internal calendar. Displays information related to installed system, video, and redundant memory, including size, type, and speed of memory modules, system video memory size, system memory test option, and redundant memory status. Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyper-Threading technology by changing the setting of the Logical Processor option. See Table 2-3.

CPU Information

Using the System Setup Program

37

Table 2-2. Option

System Setup Program Options (continued) Description Displays type and capacity of SATA drive attached to Port X on the system board. Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type. See "Integrated Devices Screen" on page 40. Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion cards that require an IRQ. Displays a screen to configure serial communication, external serial connector, failsafe baud rate, remote terminal type, and redirection after boot. Displays a screen to configure the front-panel LCD options and to set a userdefined LCD string. Displays a screen to configure the system password and setup password features. See "Using the System Password" on page 43 and "Using the Setup Password" on page 45 for more information. Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system. Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned.

SATA Port X Boot Sequence

USB Flash Drive Type (Auto default) Integrated Devices PCI IRQ Assignment Serial Communication Embedded Server Management System Security

Keyboard NumLock (On default) Report Keyboard Errors (Report default)

Asset Tag

38

Using the System Setup Program

CPU Information Screens


Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen.
Table 2-3. CPU Information Screen Option 64-bit Technology Core Speed Bus Speed Logical Processor (Enabled default) Description Specifies if the installed processor(s) support Intel 64-bit extensions. Displays the clock speed of the processor(s). Displays the bus speed of the processor(s). Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system. Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected. Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology. Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access. Enables or disables the hardware prefetcher. Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only, and automatically set to Disabled. Displays the family and model number of each processor. A submenu displays processor core speed, amount of level 2 cache, and number of cores.

Virtualization Technology (Disabled default)

Adjacent Cache Line Prefetch (Enabled default) Hardware Prefetcher (Enabled default) Demand-Based Power Management (Disabled default)

Processor X ID

Using the System Setup Program

39

Integrated Devices Screen


Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.
Table 2-4. Option Integrated Devices Screen Options Description

Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed. Integrated RAID Controller (Enabled default) Embedded SATA (Off default) Enables or disables the integrated RAID controller. This option appears only if a SAS RAID controller is installed. Allows the integrated SATA controller to be set to Off or ATA Mode.

IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the (Auto default) integrated IDE controller is enabled if IDE devices are attached to the channel. Diskette Controller (Auto default) Enables or disables the system's diskette drive controller. When Auto is selected, the system turns off the controller when necessary to accommodate a controller card installed in an expansion slot. You can also configure the drive as Read-Only, or Off. When using the Read-Only setting, the drive cannot be used to write to a disk.

User Accessible USB Ports Enables or disables the systems user accessible USB ports. Options are All Ports (All Ports On default) On, Only Back Ports On, and All Ports Off. Embedded Gb NIC1 (Enabled with PXE default) MAC Address TOE Capability Embedded Gb NIC2 (Enabled without PXE default) MAC Address TOE Capability Enables or disables the system's integrated NIC1. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. Displays the TCP/IP Offload Engine (TOE) feature status of NIC1. Enables or disables the system's integrated NIC2. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. Displays the TOE feature status of NIC2.

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Using the System Setup Program

Serial Communication Screen


Table 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen.
Table 2-5. Serial Communication Screen Options Option Serial Communication (Off default) Failsafe Baud Rate (57600 default) Remote Terminal Type (VT 100/VT 220 default) Redirection After Boot (Enabled default) Description Options are On with Console Redirection via COM2, and Off. Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Select either VT 100/VT 220 or ANSI. Enables or disables BIOS console redirection after your system boots to the operating system.

System Security Screen


Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen.
Table 2-6. System Security Screen Options Option System Password Description Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 43 for instructions on assigning a system password and using or changing an existing system password. Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature. NOTE: See "Using the Setup Password" on page 45 for instructions on assigning a setup password and using or changing an existing setup password.

Setup Password

Using the System Setup Program

41

Table 2-6. System Security Screen Options (continued) Option Password Status Description Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>. To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option. Power Button Turns system's power off and on. If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed. The button is enabled in the System Setup program. When disabled, the button can only turn on system power. NOTE: You can still turn on the system by using the power button, even if the Power Button option is set to Disabled. NMI Button

NOTICE: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.
Sets the NMI feature On or Off. Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

AC Power Recovery (Last default)

Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options: Save Changes and Exit Discard Changes and Exit Return to Setup

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Using the System Setup Program

System and Setup Password Features


NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting. Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection. To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 45). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. See "Disabling a Forgotten Password" on page 46.

Using the System Password


After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.
Assigning a System Password

Before you assign a system password, enter the System Setup program and check the System Password option. When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password. When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked. 2 Highlight the System Password option and press <Enter>. 3 Type your new system password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

Using the System Setup Program

43

The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field,
or press <Esc> at any time prior to completing step 5.

4 Press <Enter>. 5 To confirm your password, type it a second time and press <Enter>. The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 45), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Enter>. To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 Type your password and press <Ctrl><Enter>. When the Password Status option is set to Locked, whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system. Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered. NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes.

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Using the System Setup Program

Deleting or Changing an Existing System Password

1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked. 4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

Using the Setup Password


Assigning a Setup Password

You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <> key. The system prompts you to enter and verify the password. If a character is illegal for password use, an error message appears. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot be used in place of the setup password. You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press <Backspace> or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required).
Operating With a Setup Password Enabled

If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

Using the System Setup Program

45

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screenswith the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password). NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password

1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 45.

Disabling a Forgotten Password


See "Disabling a Forgotten Password" on page 144.

Baseboard Management Controller Configuration


The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: Uses the systems serial port and integrated NIC Fault logging and SNMP alerting Access to system event log and sensor status Control of system functions including power on and off Support is independent of the systems power or operating state Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. See Figure 1-4. For additional information on using BMC, see the documentation for the BMC and systems management applications.

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Using the System Setup Program

Entering the BMC Setup Module


1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again.

BMC Setup Module Options


For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC Users Guide.

Using the System Setup Program

47

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Using the System Setup Program

Installing System Components


This section describes how to install the following system components: Hot-plug hard drives Power supplies Cooling fans Expansion cards Tape, optical, and diskette drives System battery System memory RAC card Microprocessors SAS backplane board SAS controller daughter card Control panel assembly System board Power distribution board

Recommended Tools
You may need the following items to perform the procedures in this section: Keys to the system keylocks #2 Phillips screwdriver T10 Torx driver Wrist grounding strap

Installing System Components

49

Opening and Closing the System


The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components.

Removing the Bezel


Removing the Rack Bezel

1 Unlock the keylock at the left end of the bezel. See Figure 3-1. 2 While grasping the bezel, press the release latch on the left edge of the bezel, adjacent to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. See Figure 3-1.
Figure 3-1. Installing and Removing the Optional Bezel (Rack)

3 3 bezel slot (2)

key lock

bezel (rack)

50

Installing System Components

Removing the Tower Bezel

1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left. 3 Rotate the top of the bezel away from the front panel. 4 Unhook the bottom of the bezel and pull the bezel away from the system. See Figure 3-2.
Figure 3-2. Installing and Removing the Optional Bezel (Tower)

3 4 1 4 bezel bezel latch 2 keylock 3 bezel slot (2)

Installing System Components

51

Removing the Peripheral Bay Panel (Tower Only)


NOTE: The peripheral bay panel can be removed only from inside the bezel. 1 With the bezel removed from the system, place the bezel face-down on a flat working surface. 2 Locate the release tabs inside the bezel at the bottom of the peripheral bay panel and press in on the tabs and push forward to slide the panel outward from the bezel. See Figure 3-3. 3 Remove the panel from the front side of the bezel. 4 Reinstall the bezel on the system. See "Installing the Bezel" on page 53.
Figure 3-3. Installing and Removing the Peripheral Bay Panel (Tower) 2 1

1 4

tower bezel with peripheral bay panel bezel (inside view)

2 5

peripheral bay panel tab slot (2)

tab (2)

Installing the Peripheral Bay Panel (Tower Only)


1 With the bezel installed on the system, align the peripheral bay panel with the panel opening on the bezel and insert the panel, tab-end first, into the opening. 2 Slide the panel downward so that the tabs enter the slots in the bezel and lock into position. 52
Installing System Components

Installing the Bezel


1 Insert the hooks on the end of the bezel into the bezel slots on the right (or bottom) side of the system front plate. See Figure 3-1 for rack systems or Figure 3-2 for tower systems. 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch. 3 Lock the bezel.

Opening the System


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 If you are working with a tower system, place the system on its side on a flat stable surface with the feet overhanging the edge of the work surface. 3 If present, unlock and remove the Kensington cable lock on the back of the system chassis. 4 To remove the system cover, turn the latch release lock on the cover latch counterclockwise to the unlocked position. See Figure 3-4. 5 Lift up on the latch on top of the system. See Figure 3-4. 6 Grasp the cover on both sides and carefully lift the cover away from the system.

Closing the System


1 Lift up on the cover latch. 2 Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flat on the system chassis. See Figure 3-4. 3 Push the latch down to lever the cover into the closed position. 4 Turn the latch release lock clockwise to the locked position. See Figure 3-4. 5 Replace the Kensington cable lock on the back of the chassis. See Figure 1-4 for the location of the lock slot on the back of the chassis.

Installing System Components

53

Figure 3-4. Installing and Removing the System Cover

1 4

latch release lock cover latch

system cover

chassis hooks

Hot-Plug Hard Drives


Figure 3-5 shows how the SAS/SATA hot-plug drive bays are numbered in the rack-mount orientation. NOTE: For the tower orientation, drive bays 8 and 9 are reversed.

54

Installing System Components

Figure 3-5. Hard-Drive Bay Numbers (Rack)

1x2 flex bay hard drives

1x8 backplane hard drives

Before You Begin


Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: SATA drive carrier Usable only with a SATA hard drive. SATAu drive carrier Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive usable in some storage systems. NOTICE: Before attempting to remove or install a drive while the system is running, see the documentation for the optional SAS RAID controller daughter card to ensure that the host adapter is configured correctly to support hotplug drive removal and insertion. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board. You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives. 55

Installing System Components

NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.

When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.

Removing a Drive Blank


NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay. 3 Pry the ends of the blank outward until the blank is free.

Installing a Drive Blank


The drive blank is keyed to ensure correct insertion into the drive bay. To install a drive blank, insert the blank into the drive bay and press evenly on the ends of the blank until it is fully inserted and latched.

Removing a Hot-Plug Hard Drive


1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When both drive indicators are off, the drive is ready for removal. 3 Open the drive carrier release handle to release the drive. See Figure 3-6. 4 Slide the hard drive out until it is free of the drive bay. 5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blank" on page 56. NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.

Installing a Hot-Plug Hard Drive


1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 56.

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Installing System Components

3 Install the hot-plug hard drive.


a

Open the handle on the hard-drive carrier.

Figure 3-6. Installing a Hot-Plug Hard Drive

1 2

1 b c

drive carrier release handle

drive carrier

Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place.

4 Replace the front bezel, if it was removed in step 1.

Installing System Components

57

Replacing a Hard-Drive Carrier


Removing a Hard Drive From a Hard-Drive Carrier
1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:
a b c d

Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card. Push the lever away from the carrier rail to release the left end of the card. Rotate the left end away from the hard drive to release the connector. Pull the right end of the interposer card clear of the slots in the carrier rail.

2 Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

Installing a SAS Hard Drive Into a SATAu Drive Carrier


NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws. 1 Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-7. 2 Viewing the assembly as shown in Figure 3-7, align the bottom rear screw hole on the hard drive with the hole labeled "SAS" on the hard drive carrier. When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-7.

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Installing System Components

Figure 3-7. Installing a SAS Hard Drive Into a Drive Carrier 1 2

screws (4)

SATAu drive carrier

SAS hard drive

Installing a SATA Hard Drive Into a SATA Drive Carrier


NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers. 1 Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-8. 2 Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-8. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-8.

Installing System Components

59

Figure 3-8. Installing a SATA Hard Drive Into a SATA Drive Carrier

screws (4)

SATA drive carrier

SATA hard drive

Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier
NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws. 1 Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the rear. See Figure 3-9. 2 Viewing the assembly as shown in Figure 3-9, align the bottom rear screw hole on the hard drive with the hole labeled "SATAu" on the hard drive carrier. When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-9.

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Installing System Components

4 Attach the interposer card to the rear of the SATA hard drive:
a b c

Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-9. Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-9. Push the bottom end of the card to the hard drive until the latch on the card bracket clicks into place.

Figure 3-9. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier 2 1 3

1 4

screws (4) SATA hard-drive

2 5

SATAu drive carrier hole labels

interposer card (SATA only)

Installing System Components

61

Power Supplies
Your system supports one or two power supplies rated at an output of 930 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.

Removing a Power Supply


NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on. NOTE: On a rack system, you may have to unlatch and lift the cable management arm if it interferes with power supply removal. For information about the cable management arm, see the systems Rack Installation Guide. 1 If your system has a single power supply, turn off the system and all attached peripherals. For a redundant system, you can leave the system running and proceed to the next step. 2 Disconnect the power supply power cable from the power source. 3 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket. 4 Release the locking tab on the left side of the power supply, open the handle, and slide the power supply out of the chassis. See Figure 3-10.

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Installing System Components

Figure 3-10.

Installing and Removing a Power Supply

3 2 4

1 4

power supply power supply blank

2 5

handle screw

3 6

tab locking tab

Installing a Power Supply


1 If you are adding a second power supply, remove the power supply blank. See "Removing the Power Supply Blank" on page 64. 2 Holding the handle in the open position, slide the new power supply into the chassis until the release lever contacts the system chassis. See Figure 3-10. NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For information about the cable management arm, see the systems Rack Installation Guide. 3 Close the handle until the power supply is fully seated and the locking tab snaps into place. 4 Connect the power cable to the power supply and the power outlet. Create a strain-relief loop in the cable at the back of the power supply and attach the cable to the cable retention bracket just past the loop. See the Getting Started Guide. After installing a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5).

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63

Removing the Power Supply Blank


Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to clear the bay, and remove from the chassis. See Figure 3-10. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

Installing the Power Supply Blank


To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay and secure with the Phillips screw. See Figure 3-10.

Fans
The system contains six hot-plug cooling fans: One expansion-bay cooling fan (fan 1) Two processor cooling fans, one for each processor (fans 2 and 3) Three memory module cooling fans: One fan on top of the memory cooling shroud (fan 4) Two fans at the rear of the system (fans 5 and 6)

NOTICE: In the event of a problem with a particular fan, the fans number is referenced by the systems management software, allowing you to easily identify and replace the proper fan. Figure 3-11 shows the positions and identification numbers of the fans.

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Installing System Components

Figure 3-11.

Cooling Fans 3 2 1

4 5 6

1 4

expansion-card fan (FAN1) memory module fan (FAN4)

2 5

processor fan (FAN2) memory module fan (FAN5)

3 6

processor fan (FAN3) memory module fan (FAN6)

Removing and Installing a Fan


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" on page 53. 2 Squeeze the release latches on top of the fan and lift the fan out of the fan bracket. See Figure 3-12. NOTICE: Do not remove more than one fan at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur, resulting in a system shutdown and loss of data. 3 To replace the fan, align the connector on the fan with the fan connector on the system board and insert the fan into the fan bracket. The fan will start when it seats into the connector. 4 Close the system. See "Closing the System" on page 53.

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65

Figure 3-12.

Installing and Removing a Fan From the Fan Brackets 1 2

1 4

fan fan connector on system board

release latch (2)

center fan bracket

Removing or Installing the Cooling Shroud Fan


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the
system can develop quickly resulting in a shutdown of the system and the loss of data.

1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Open the system. See "Opening the System" on page 53. 3 Release the fan bracket from the cooling shroud by squeezing the blue latches on each side of the fan bracket, and then rotate the bracket to the up position. See Figure 3-13. NOTE: Do not remove the cooling shroud from the system to perform this step. 66
Installing System Components

4 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-13. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time. Overheating can occur resulting in a system shutdown and loss of data. 5 Replace the fan. 6 Rotate the fan bracket toward the shroud and slightly squeeze the side tabs so that the tabs enter the latch slots. 7 Close the system. See "Closing the System" on page 53. 8 Replace the front bezel, if removed.
Figure 3-13. Removing and Replacing the Cooling Shroud Fan 1 2

4 1 4 fan fan bracket latch (2) 2 5 fan release latch (2) fan bracket 3 cooling shroud

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67

Expansion Cards
Your system provides six full-length expansion card slots configured as follows: Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X expansion slots. These slots will accommodate 133-MHz, 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. Slot 3 is a x8 lane-width PCIe expansion slot. Slots 4, 5, and 6 are x4 lane-width PCIe expansion slots.

Figure 3-14 shows the relative locations of these expansion-card slots


Figure 3-14. Expansion Slots

Installing an Expansion Card


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Open the plastic expansion-card retainer adjacent to the back of the empty slot. See Figure 3-15.

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Installing System Components

Figure 3-15.

Installing and Removing Expansion Cards

2 1

card-edge guide

expansion card

expansion-card retainer

4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty
expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

5 Align the expansion card with the card-edge guides and insert the expansion card firmly into the expansion-card connector until the card is fully seated. NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the back of the
expansion-card cage.

6 Close the expansion-card retainer. See Figure 3-15. 7 Connect any internal or external cable(s) to the expansion card. 8 Close the system. See "Closing the System" on page 53.

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69

Removing an Expansion Card


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Disconnect any internal or external cable(s) that are connected to the expansion card. 4 Open the expansion-card retainer adjacent to the slot. See Figure 3-15. 5 Grasp the expansion card and carefully remove it from the socket connector. 6 If you are permanently removing the card, replace the metal filler bracket over the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the
system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

7 Close the expansion-card retainer. See Figure 3-15. 8 Close the system. See "Closing the System" on page 53.

Internal SCSI Tape Backup Unit


Removing an Internal SCSI Tape Backup Unit
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Push the spring-loaded release latch on top of the peripheral bay to left and eject the tape backup unit partially out of the bay. See Figure 3-16. 5 Disconnect the ribbon and power cables on the back of the unit. 6 Remove the tape backup unit from the system. 7 If you are not replacing the unit, insert the filler plate(s) in the peripheral bay.

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Installing System Components

Figure 3-16.

Installing and Removing the Half-Height Tape Backup Unit or Optical Drive 1 2

1 4

IDE or SCSI ribbon cable half-height tape backup unit or optical drive

2 5

power cable peripheral bay

release latch

Installing an Internal SCSI Tape Backup Unit


This subsection describes how to configure and install an internal SCSI tape backup unit in the peripheral bay. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53.

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71

4 Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines:
a

Each device attached to a SCSI host adapter must have a unique SCSI ID number. (Narrow SCSI devices use IDs 0 to 7; wide SCSI devices use IDs from 0 to 15). Set the drives SCSI ID to avoid conflicts with other devices on the SCSI bus. For the default SCSI ID setting, see the documentation provided with the drive. NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to
the cable in order by ID number.

SCSI logic requires that the two devices at opposite ends of a SCSI chain be terminated and that all devices in between be unterminated. Therefore, you enable the tape drives termination if it is the last device in a chain of devices (or sole device) connected to the SCSI controller.

5 If a controller card was included in the drive kit, install the card now. See "Installing an Expansion Card" on page 68. 6 Remove the filler plate(s) from the peripheral bay. NOTE: For a full-height tape backup unit, you must remove two filler plates. 7 If the mounting screws are not attached to the drive, install them now. 8 Insert the new tape drive three-quarters of the way into the drive slot on the peripheral bay, with the mounting screws entering the bay slide slots. 9 Connect the SCSI interface cable in the drive kit to the drive. See Figure 3-16. 10 Connect the SCSI interface cable to the SCSI connector on the optional SCSI controller card. 11 Connect the power cable to the power connector on the drive. If not already done, connect the other end of the power cable to the CD/TBU power connector on the SAS backplane. See Figure 6-3. 12 Push the tape drive the rest of the way into the bay until the spring latch engages. 13 Close the system. See "Closing the System" on page 53. 14 Replace the front bezel, if it was removed in step 1. 15 Reconnect the system and peripherals to their electrical outlets, and turn them on. 16 Finish configuring the SCSI tape backup unit according to the documentation you received with the device. 17 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive.

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Installing System Components

Optical Drive
Removing an Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 6 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81. 7 Push the spring latch at the top of the peripheral bay to the right and partially extend the optical drive out of the bay. See Figure 3-16. 8 Remove the ribbon cable and the power cable from the back of the optical drive. 9 Remove the optical drive from the bay. 10 Replace the optical drive or insert the filler plate over the empty drive slot. 11 Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81. 12 Replace the fans into the center fan bracket. 13 Reconnect the cables to the SAS controller daughter card. 14 Close the system. See "Closing the System" on page 53. 15 Replace the front bezel, if removed in step 2. 16 Reconnect the system and peripherals to their electrical outlets.

Installing an Optical Drive


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Remove the filler plate from the drive slot on the peripheral bay. 73

Installing System Components

5 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans. 6 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 7 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81. 8 If the mounting screws are not attached to the drive, install them now. 9 Insert the new optical drive three-quarters of the way into the drive slot on the peripheral bay, with the mounting screws entering the bay slide slots. See Figure 3-16. 10 Attach one end of the ribbon cable to the IDE connector on the system board (see Figure 6-2) and the other end to the connector on the rear of the optical drive. 11 Attach the power cable to the CD power connector (CD/TBU) at the top of the SAS backplane board (see Figure 6-3) and to the power connector on the rear of the optical drive. 12 Push the optical drive the rest of the way into the bay until the spring latch engages. 13 Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81. 14 Replace the fans into the center fan bracket. 15 Reconnect the cables to the SAS controller daughter card. 16 Close the system. See "Closing the System" on page 53. 17 Replace the front bezel, if removed in step 2. 18 Reconnect the system and peripherals to their electrical outlets.

Diskette Drive
Removing the Diskette Drive
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Disconnect the power cable and ribbon cable from the back of the diskette drive. 5 Release the diskette drive carrier from the top of the peripheral bay.
a b

Push inward on the plastic tab on the side of the carrier until the tab clears the metal stop. Slide the carrier back and lift out of the chassis. See Figure 3-17.

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Installing System Components

Figure 3-17.

Installing and Removing the Diskette Drive 2 3 1

5 6 7

1 4 7

diskette drive diskette drive carrier drive bay tabs

2 5

diskette drive ribbon cable release tab

3 6

diskette drive power cable metal stop

Installing System Components

75

Installing the Diskette Drive Into the Drive Carrier


Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes, and secure with the three Phillips screws. See Figure 3-18.
Figure 3-18. Installing the Diskette Drive Into the Drive Carrier

1 2

1 4

screws (3) diskette drive

diskette drive carrier

plastic latch

Installing the Diskette Drive


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 If a diskette drive ribbon cable is already connected to your system board, skip to the next step. Otherwise, do the following:
a b c

Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fan bracket. Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81.

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Installing System Components

5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Install the diskette drive carrier into the system:
a b

Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs. Push the carrier toward the system front plate until the plastic latch on the carrier locks into position.

7 Attach one end of the ribbon cable to the floppy connector on the system board and the other end to the connector on the rear of the diskette drive. 8 Attach the power cable to the floppy connector (FDD) at the top of the SAS backplane board (see Figure 6-3) and to the power connector on the rear of the diskette drive. 9 If applicable, replace the components your removed in step 4:
a b c

Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 81. Replace the fans into the center fan bracket. Reconnect the cables to the SAS controller daughter card.

10 Close the system. See "Closing the System" on page 53. 11 Replace the front bezel, if removed in step 2. 12 Reconnect the system and peripherals to their electrical outlets.

System Battery
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Enter the System Setup program and record the option settings on the System Setup screens. See "Using the System Setup Program" on page 35. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 53. 4 See Figure 6-2 for the location of the system battery and then, starting with PCI slot 6, remove as many expansion cards as you need to create enough room in the expansion bay to work with the system battery. See "Removing an Expansion Card" on page 70.

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77

5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
a b

Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-19. While supporting the battery connector, push the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector.
Replacing the System Battery

Figure 3-19.

1 2

positive side of connector

system battery

negative side of connector

6 Install the new system battery with the side labeled "+" facing up. See Figure 3-19. 7 Install the new system battery.
a b c

Support the battery connector by pressing down firmly on the positive side of the connector. Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. Press the battery straight down into the connector until it snaps into place.

8 Replace all the expansion cards you removed in step 4. 9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. 11 Enter the System Setup program to confirm that the battery operates properly. 12 From the main screen, select System Time to enter the correct time and date. 13 Re-enter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program. 14 To test the newly installed battery, see "Troubleshooting the System Battery" on page 122.

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Installing System Components

Cooling Shroud
The cooling shroud produces and directs airflow over the system memory modules with an attached hotplug fan. The fan need not be removed prior to removing the shroud.

Removing the Cooling Shroud


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 2 Open the system. See "Opening the System" on page 53. 3 To remove the cooling shroud, release the blue latches on the shroud by pulling each latch outward from its securing tab. See Figure 3-20. 4 Lift the shroud straight up to disengage the fan connector from the system board, and then lift the shroud out of the system. See Figure 3-20. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components.

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79

Figure 3-20.

Installing and Removing the Fan Brackets and Cooling Shroud 1 2 3 8

7 5

1 4 7

cooling shroud latch (left) chassis slot

2 8

cooling shroud back fan bracket center fan bracket release latch (2)

3 6

cooling shroud latch (right) center fan bracket

back fan bracket release latch 5

80

Installing System Components

Installing the Cooling Shroud


To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place. See Figure 3-20. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.

Fan Brackets
Removing the Center Fan Bracket
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Disconnect the cables from the SAS controller daughter card on the expansion bay bracket. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 6 To release the fan bracket, use your index fingers and push inward on the blue latches on each end of the center fan bracket. Then slide the bracket straight up and out of the system. See Figure 3-20. If the bracket does not disengage completely, push down slightly on the bracket when releasing the latches.

Replacing the Center Fan Bracket


1 Align the rails on each end of the fan bracket with the guide rails on the chassis walls and lower the bracket down into the system until the latches engage. 2 Reattach the cables to the SAS controller daughter card on the expansion bay bracket. 3 Replace the fans into the fan bracket. 4 Close the system. See "Closing the System" on page 53. 5 Replace the front bezel, if removed. 6 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.

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81

Removing the Back Fan Bracket


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. 5 Remove the fans from the back fan bracket. See "Removing and Installing a Fan" on page 65. 6 To remove the back fan bracket, push down on the blue latch along the rear chassis wall and slide the bracket upwards. See Figure 3-20.

Replacing the Back Fan Bracket


1 Slide the left and right edges of the bracket into the two corresponding channels on the inside of the system chassis back panel. See Figure 3-20. 2 Lower the bracket into the system until the two tabs on the top edge of the bracket fit into the slots in the system back panel. 3 Replace the memory cooling shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 4 Replace the fans into the fan bracket. 5 Close the system. See "Closing the System" on page 53. 6 Replace the front bezel, if removed. 7 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.

Memory
You can upgrade your system memory to a maximum of 48 GB by installing 533MHz or, when available, 667MHz fully buffered DIMMs (FBDs) in dual sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB. The memory sockets are located on the system board beneath the cooling shroud. See Figure 6-2. NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them separate from any new memory modules that you may have. Use only 533 MHz or, when available, 667 MHz FBDs. The memory module sockets are arranged on the system board in two equal branches (0 and 1). See Figure 3-21. Each branch consists of two channels: 82 Channel 0 and channel 1 are in branch 0. Channel 2 and channel 3 are in branch 1.
Installing System Components

Each channel consists of three DIMM sockets: Channel 0 contains DIMM_1, DIMM_5, and DIMM_9. Channel 1 contains DIMM _2, DIMM_6, and DIMM_10. Channel 2 contains DIMM_3, DIMM_7, and DIMM_11. Channel 3 contains DIMM _4, DIMM _8, and DIMM_12.

The first DIMM socket of each channel has white release tabs.
Figure 3-21. DIMM Sockets

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83

General Memory Module Installation Guidelines


To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. A minimum of two identical FBDs must installed. DIMM sockets must be populated by lowest number first. FBDs must be installed in pairs of matched memory size, speed, and technology, and the total number of FBDs in the configuration must total two, four, eight, or twelve. For best system performance, all four, eight, or twelve FBDs should be identical memory size, speed, and technology. Memory sparing and memory mirroring require eight or twelve FBDs, and all FBDs must be of identical memory size, speed, and technology. Memory sparing and memory mirroring cannot be implemented at the same time.

Non-Optimal Memory Configurations


System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal.

Memory Sparing Support


The system supports memory sparing if eight or twelve identical memory modules are installed in the system. The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled. Memory sparing allocates four ranks of DIMM memory to the spare bank of memory sparing. These four ranks consist of the first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity is allocated to sparing. Table 3-1 shows how memory sparing splits the available and spared memory in each of the single- and dual-ranked memory module combinations.
Table 3-1. DIMMs 8 Memory Sparing Configurations Size/Type 256-MB single-rank 512-MB single-rank 1-GB single-rank 2-GB single-rank 2-GB dual-rank 4-GB dual-rank Total Memory 2 GB 4 GB 8 GB 16 GB 16 GB 32 GB Available 1 GB 2 GB 4 GB 8 GB 12 GB 24 GB Spare 1 GB 2 GB 4 GB 8 GB 4 GB 8 GB

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Installing System Components

Table 3-1. DIMMs 12

Memory Sparing Configurations (continued) Size/Type 256-MB single-rank 512-MB single-rank 1-GB single-rank 2-GB single-rank 2-GB dual-rank 4-GB dual-rank Total Memory 3 GB 6 GB 12 GB 24 GB 24 GB 48 GB Available 2 GB 4 GB 8 GB 16 GB 20 GB 40 GB Spare 1 GB 2 GB 4 GB 8 GB 4 GB 8 GB

Memory Mirroring Support


The system supports memory mirroring if eight or twelve identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory.

Installing Memory Modules


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-22, to allow the memory module to be inserted into the socket.

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85

Figure 3-22.

Installing and Removing a Memory Module

3 2

1 4

memory module memory module socket ejectors (2)

alignment key

socket

6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the
socket in only one way.

7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 8 Repeat step 3 through step 7 of this procedure to install the remaining memory modules. 9 Replace the memory cooling shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system and peripherals to power and turn them on. 12 (Optional) Press <F2> to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.

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13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 135.

Removing Memory Modules


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 4 Locate the memory module sockets on the system board. See Figure 6-2. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-22. 6 Replace the memory cooling shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 7 Close the system. See "Closing the System" on page 53.

Installing a RAC Card


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Remove the cooling shroud by pulling the release latches outward from their securing tabs and lifting the shroud out of the system. See Figure 3-20. 4 Remove the filler plug from the system back panel. See Figure 3-23.
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87

Figure 3-23.

Installing a RAC Card 1 2 3

1 4 7

notch in card edge RAC card expansion-bay bracket

2 5 8

back standoff RAC connector 2 standoffs with card-edge clips (2)

3 6

NIC connector cutout RAC connector 1

5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening. See Figure 3-23. 6 Attach the card to the expansion-bay bracket:
a b

Position the RAC card on the expansion-bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card. Carefully press the back end of the card onto the two plastic standoffs until the clips on the standoffs snap over the card edges. See Figure 3-23.

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Installing System Components

7 Attach the ribbon cables to the RAC card connectors and to the RAC connectors on the system board (see Figure 6-2): NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. Be particularly careful that you do not push or bend the system capacitors near the connectors.
a b

Connect one cable to connector 1 on the RAC card and to RAC_CONN1 on the system board. Connect the second cable to connector 2 on the RAC card and to RAC_CONN2 on the system board.

8 Reinstall the cooling shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. 11 Enter the System Setup program and verify that the setting for the RAC card has changed to reflect the presence of the card. See "Using the System Setup Program" on page 35. See the RAC card documentation for information on configuring and using the RAC card.

Activating the Integrated NIC TOE


To add TCP/IP Offload Engine (TOE) functionality to the systems integrated NIC, install the TOE NIC hardware key in the TOE_KEY socket on the system board (see Figure 6-2.)

Microprocessor
You can upgrade the system processor(s) to take advantage of future options in speed and functionality, or add a second processor. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.

Replacing a Processor
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 53. 4 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 5 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81.

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89

NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 6 Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See Figure 3-24.
Figure 3-24. Installing and Removing the Heat Sink

heat sink

heat-sink retention lever (2)

retention lever latch

90

Installing System Components

7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink off of the processor. 10 Lift the heat sink off of the processor and set the heat sink aside. 11 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-25. 12 Rotate the processor shield upward and out of the way.
Figure 3-25. Installing and Removing a Processor 1 5 4

1 4

socket-release lever ZIF socket

2 5

processor shield processor

socket key (2)

13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 14 Unpack the new processor. 15 Align the processor with the socket keys on the ZIF socket. See Figure 3-25.

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91

16 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket.
a b

If the release lever on the processor socket is not positioned all the way up, move it to that position. With the processor and the socket keys aligned, set the processor lightly in the socket, making sure all pins are matched with the correct holes in the socket.

NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.
c d

When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-25. Close the processor cover. See Figure 3-25. Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 10. Remove the protective sheet from the thermal grease layer on top of the processor. If you receive the processor without the thermal grease pre-applied, open the grease packet included with your processor kit and apply thermal grease evenly to the top of the processor. Place the heat sink onto the processor. See Figure 3-24. Close one of the two heat sink retention levers until it locks. See Figure 3-24. Repeat for the other heat sink retention lever.

17 Install the heat sink.


a

c d e

18 Reinstall the fans in the center fan bracket. See "Removing and Installing a Fan" on page 65. 19 Reinstall the center fan bracket. See "Replacing the Center Fan Bracket" on page 81. 20 Close the system. See "Closing the System" on page 53. 21 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. As the system boots, it detects the presence of the new processor and automatically changes the system configuration information in the System Setup program. 22 Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration. See "Using the System Setup Program" on page 35 for instructions about using the System Setup program. 23 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 135 for information about running the diagnostics and troubleshooting processor problems.

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Installing System Components

1x8 SAS Backplane Board


Removing the 1x8 SAS Backplane Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening the System" on page 53. 4 Disconnect the cables from the SAS controller daughter card on the expansion bay bracket and remove the cables from the center fan bracket. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 6 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81. 7 Disconnect all cables from the SAS backplane. See Figure 6-3. 8 Unlock and slide the hard drive(s) out of the system at least 5 cm (2 inches). NOTICE: If you completely remove the drives from the system, you must note the number of each drive and temporarily label them before removal, so you can replace them in the same locations. 9 Remove the SAS backplane:
a b

Lift the spring-loaded blue retention pin to release the backplane and then slide the backplane upward. When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.

Installing the 1x8 SAS Backplane Board


1 Insert the backplane into the system behind the drive bays. Ensure that all cables are out of the way when installing the new backplane. 2 Align the backplane with the retention hooks on the chassis, then fit the backplane onto the retention hooks. 3 Slide the backplane downward until the blue retention pin snaps into place. 4 Reconnect all cables to the backplane, being very careful to install them in their original locations. 5 Reinsert the hard drives. 6 Reinstall the fans in the center fan bracket. See "Removing and Installing a Fan" on page 65. 7 Reinstall the center fan bracket. See "Replacing the Center Fan Bracket" on page 81. 8 Close the system. See "Closing the System" on page 53.
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93

9 Replace the front bezel, if removed. 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.

Optional 1x2 Flex Bay Drive Bracket


Removing the 1x2 Flex Bay Drive Bracket
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening the System" on page 53. 4 Push the latch on top of the peripheral bay to the right to release the flex bay bracket and push the back of the flex bay bracket partially out of the chassis. See Figure 3-26. 5 Note the order of SAS cable connections on the flex bay backplane and disconnect the SAS cables. See Figure 3-26. 6 Disconnect the power cable from the flex bay backplane. See Figure 3-26. 7 Remove the 1x2 flex bay drive bracket from the chassis bay.

94

Installing System Components

Figure 3-26.

Installing and Removing the Flex Bay Drive Bracket 1 2

6 1 4 7 peripheral bay release latch power connector flex bay 2 5

SAS connector (SAS_B_IN) 1x2 flex bay drive bracket

3 6

SAS connector (SAS_B_OUT) slot key

Installing the 1x2 Flex Bay Drive Bracket


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening the System" on page 53. 4 Remove the flex bay filler panel, if present. 5 Insert the 1x2 flex bay bracket three-quarters of the way into the flex bay. See Figure 3-26. The flex bay bracket is keyed for correct insertion into the flex bay.

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95

6 Connect the SAS cables to the flex bay bracket backplane:


a

Connect the SAS cable from the SAS_B connector on the 1x8 backplane board to the SAS_B_OUT connector on the flex bay backplane board. See Figure 6-3 for the location of the SAS_B connector on the 1x8 backplane board. Connect the SAS cable from the SAS RAID controller daughter card to the SAS_B_IN connector on the flex bay backplane board.

7 Connect the power cable to the flex bay backplane board (see Figure 3-26) and to the power connector on the 1x8 backplane board (see Figure 6-3).

SAS Controller Daughter Card


Your system has a dedicated slot (INT STORAGE) for a SAS controller daughter card. See Figure 3-14. The SAS controller daughter card provides the SAS storage subsystem for your systems internal hard drives. NOTE: The non-RAID SAS controller daughter card supports a maximum of four SAS or SATA hard drives. The drives must occupy drive bays 0 through 3. The optional SAS RAID controller daughter card supports up to 10 SAS or SATA hard drives and enables you to set up your hard drives in a RAID configuration. For more information, see the documentation that came with your SAS RAID controller daughter card.

Replacing the SAS RAID Controller Daughter Card Battery


1 Disconnect the battery cable from the SAS RAID controller daughter card by releasing the tab on the cable connector on the daughter card and pulling the battery cable free. See Figure 3-27. 2 Pull the connector through the routing hole on the expansion-bay bracket and then remove the battery from the expansion-bay bracket by sliding the battery up out of the battery bay. See Figure 3-27. 3 Insert the new battery into the battery bay, ensuring that the battery is aligned and fully seated into the slots. See Figure 3-27. 4 Route the cable connector through the routing hole and connect the storage card battery cable to the SAS controller daughter card. See Figure 3-27.

96

Installing System Components

Figure 3-27.

Replacing a SAS RAID Controller Daughter Card Battery 2 3 1

6 5 4

1 4 7

SAS RAID controller daughter card routing hole for RAID battery cable RAID battery

2 5

RAID battery cable expansion-bay bracket

3 6

connector release tab battery bay

Removing the SAS Controller Daughter Card


The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. A SAS RAID controller daughter card is illustrated in Figure 3-28. 1 If applicable, disconnect the RAID battery cable from the controller card by releasing the tab on the cable connector on the daughter card and pulling the battery cable free. 2 Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge connector clears the socket on the system board. See Figure 3-28.
Installing System Components

97

3 Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails. If you need to replace the SAS daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 96.
Figure 3-28. Installing and Removing the SAS Controller Daughter Card 2 3 1

6 5

SAS connector 0 (out to 1x8 backplane SAS_A connector)

SAS connector 1 (SAS RAID only) (out to 1x8 backplane SAS_B connector or 1x2 SAS_B_IN connector) daughter card slot socket

SAS controller daughter card

RAID battery cable (SAS RAID only)

slide rails (2)

98

Installing System Components

Installing the SAS Controller Daughter Card


The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. 1 Hold the daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-28. NOTE: When pushing the SAS controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the daughter card. 2 Insert the card into the slide rails and slide the card down until the card-edge connector seats into the dedicated storage socket (INT STORAGE) on the system board. See Figure 3-14 and Figure 3-28. 3 If present, connect the battery cable to the battery cable connector on the SAS controller daughter card. If you need to replace the SAS daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 96.

Cabling the SAS Backplane Boards


Cable Requirements
The cables needed to connect the SAS storage system depend on your configuration. Table 3-2 provides a listing of the available configurations for your SAS storage, the number of cables required, and the number of hard drives supported in each configuration.
Table 3-2. Cable Requirements Configuration SAS controller SAS RAID controller /no 1x2 flex bay backplane SAS RAID controller /1x2 flex bay backplane Cables Required 1 2 3 Hard Drives Supported 4 (bays 0 through 3) 8 (bays 0 through 7) 10 (bays 0 through 9)

Cabling the SAS Controller (Non-RAID)


For a system with a non-RAID SAS controller daughter card installed, connect SAS_0 on the SAS controller daughter card to connector SAS_A on the SAS backplane board. See Figure 3-29.

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99

Figure 3-29.

Cabling the SAS Controller (Non-RAID) 1 2

1 4

SAS controller daughter card SAS_A connector

SAS connector

1x8 SAS backplane

100

Installing System Components

Cabling the SAS RAID Controller


For a system with the optional SAS RAID controller daughter card installed, you can configure your system to use the 1x8 SAS backplane only or the 1x8 SAS backplane with the optional 1x2 SAS backplane installed. Cabling for each configuration is discussed in the following subsections. See your SAS RAID controller documentation for details on the different RAID levels supported for your configuration and the drive requirements for specific RAID types.
1x8 Drive Configuration

For a 1x8 drive configuration with no optional 1x2 backplane installed in the system, connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 backplane. Connect SAS_1 on the SAS controller daughter card to connector SAS_B on the 1x8 backplane. See Figure 3-30.

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101

Figure 3-30.

Cabling the SAS RAID Controller to the 1x8 Backplane 1 2

1 4

SAS RAID controller daughter card (DIMM not shown) 1x8 SAS backplane

2 5

SAS_1 connector SAS_B connector

3 6

SAS_0 connector SAS_A connector

102

Installing System Components

1x8 Plus 1x2 Drive Configuration

If the optional 1x2 SAS backplane is installed in the flex bay, make the following cable connections: Connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 SAS backplane board. See Figure 3-31. Connect SAS_1 on the SAS controller daughter card to SAS_B_IN on the 1x2 SAS backplane board. See Figure 3-31. Connect SAS_B_OUT on the 1x2 SAS backplane board to connector SAS_B on the 1x8 SAS backplane board. See Figure 3-31.

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103

Figure 3-31.

Cabling the SAS RAID Controller to the 1x8 and 1x2 Backplane 1 2

6 8 7

1 4 7

SAS RAID controller daughter card (DIMM not shown) 1x8 SAS backplane SAS_B_IN connector

2 5 8

SAS_1 connector (connect to SAS_B_IN connector) SAS_B connector

3 6

SAS_0 connector (connect to SAS_A connector) SAS_A connector 1x2 SAS backplane

SAS_B_OUT connector 9 (connect to SAS_B connector)

104

Installing System Components

Configuring the Boot Drive


By default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot devices is specified in the System Setup program. See "Using the System Setup Program" on page 35.

Control Panel Assembly (Service-Only Procedure)


Removing the Control Panel Assembly
The following procedure applies to either a rack or tower system. Figure 3-32 illustrates a control panel assembly in the rack orientation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening the System" on page 53. 4 If you have a tower system, remove the system top panel:
a b

Remove the screw on the top back of the system that secures the system top panel. Slide the panel back until it clears the chassis hooks and lift up to remove the panel.

5 Disconnect the display module cable from the control panel board. See Figure 3-32. 6 Remove the three screws that secure the control panel board to the system chassis and remove the board. See Figure 3-32. 7 Disconnect the control panel cable from the back of the control panel. See Figure 3-32. NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.
a b

Squeeze the metal tabs on the ends of the cable connector. Gently work the connector out of the socket. Insert the end of a paper clip into the hole on the right side of the display module and gently pry the label off. Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. Remove the display module from the chassis cutout.

8 Remove the display module:


a b c

Installing System Components

105

Figure 3-32.

Removing the Control Panel Assembly 5

3 2

6 1

1 4 7

display module screws (2) control panel board system chassis

2 5 8

display module control panel cable display module label

3 6

display module cable screws (3)

Installing the Control Panel Assembly


The following procedure applies to either a rack or tower system. Figure 3-32 illustrates a control panel assembly in the rack orientation. 1 Insert the control panel assembly display module into the chassis cutout and secure with the two Torx screws. 2 Affix the control panel label to the display module. 3 Install the control panel board in the system chassis and secure with the three Phillips screws. See Figure 3-32. 4 Connect the display module ribbon cable to the control panel board. See Figure 3-32. 106

Installing System Components

5 Connect the control panel interface cable to the control panel board. See Figure 3-32. 6 Close the system. See "Closing the System" on page 53. 7 If applicable, reinstall the top panel on your tower system:
a b c

Place the top panel on top of the system and offset slightly so that the panel can engage the chassis hooks. Slide the panel forward to closed position. Install the retaining screw to the top back of the system.

8 Reconnect the system to the power source and turn on the system and attached peripherals. 9 Replace the front bezel, if removed.

System Board (Service-Only Procedure)


Removing the System Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. 1 Remove the front bezel, if attached. See "Removing the Bezel" on page 50. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Detach all cables from the front and rear of the system 4 If the system is a tower system, place it on its side on top of a work surface. 5 Open the system. See "Opening the System" on page 53. 6 Disconnect any cables attached to expansion cards in the expansion-bay bracket. 7 Remove all of the cooling fans. See "Removing and Installing a Fan" on page 65 and "Removing or Installing the Cooling Shroud Fan" on page 66. 8 Remove the center and rear fan brackets. See "Removing the Center Fan Bracket" on page 81 and "Removing the Back Fan Bracket" on page 82. 9 Remove the memory cooling shroud. 10 Remove all expansion cards from the expansion bay. See "Removing an Expansion Card" on page 70. 11 Disconnect the SAS controller daughter card from the system board socket connector:
a b

Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge connector clears the socket. Leave the SAS controller daughter card in the expansion-bay bracket.

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107

12 If a RAC card is present in the system, disconnect the RAC cables from the system board. Leave the RAC card attached to the expansion-bay bracket. Squeeze the metal tabs on the ends of the RAC cable connector and gently work the connector out of the socket. 13 Remove the expansion-bay bracket:
a b

Pull inward on the latch on the left side of the bracket along the system chassis wall. Pull the bracket slightly forward to free the bracket from the chassis tabs and lift the bracket up and out of the chassis.

14 Remove the TOE key, if present. See Figure 6-2. 15 Disconnect all cables from the connectors on the front edge of the system board. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 16 Remove the memory modules. See "Removing Memory Modules" on page 87. 17 Remove the CPU processor(s). See "Replacing a Processor" on page 89. 18 To remove the system board:
a b

Lift up the blue retention pin and slide the system board toward the front of the system to disengage the board from the hooks on the chassis. See Figure 3-33. Lift the system board out of the system chassis.

108

Installing System Components

Figure 3-33.

Removing the System Board 2

retention pin

system board

chassis hooks

Installing the System Board


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new system board. 2 Install the system board.
a b

Hold the system board by its front edge and the memory module socket ejectors. Carefully lower the system board into the chassis with the DIMM-socket side of the board tilted down slightly to allow room for the board to clear the chassis wall slides. Ensure that the I/O connectors on the back edge of the board fit underneath the ledge on the inside of the chassis back panel.

When the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system board.
c

Slide the system board tray toward the back of the chassis until the retention pin snaps into place.
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109

3 Reinstall the CPU processor(s). See "Replacing a Processor" on page 89. 4 Reinstall the memory modules. See "Installing Memory Modules" on page 85. 5 Reconnect all cables to the connectors on the front edge of the system board. 6 Reinstall the TOE key, if applicable. See Figure 6-2. 7 Reinstall the expansion-bay bracket:
a b

Align the expansion-bay bracket with the tabs on the system board and the chassis wall and then carefully push the bracket into the tabs. Gently push the bracket toward the back of the chassis until the latch on the left side of the bracket engages.

8 Install all expansion cards. See "Installing an Expansion Card" on page 68. 9 Reinstall the SAS controller daughter card. See "SAS Controller Daughter Card" on page 96. 10 If a RAC card is present, attach the cables to the RAC connectors on the system board. See "Installing a RAC Card" on page 87. 11 Reinstall the center and rear fan brackets. See "Replacing the Center Fan Bracket" on page 81 and "Replacing the Back Fan Bracket" on page 82. 12 Install the memory cooling shroud. See "Installing the Cooling Shroud" on page 81. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 13 Install all of the cooling fans. See "Removing and Installing a Fan" on page 65 14 Reconnect all cables to the expansion cards. 15 Close the system. See "Closing the System" on page 53. 16 Reconnect all cables to the front and rear of the system. 17 Reconnect the system to the power source and turn on the system and attached peripherals. 18 Replace the front bezel, if removed.

Power Distribution Board (Service-Only Procedure)


Removing the Power Distribution Board
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

110

Installing System Components

CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. 1 Turn off power to the system and disconnect the power cable from the power source. 2 Detach all cables from the rear of the system. 3 If the system is a tower system, place it on its side on top of a work surface. 4 Open the system. See "Opening the System" on page 53. 5 Perform all of the additional steps to remove the system board in "Removing the System Board" on page 107. 6 Disconnect all cables connecting the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays. 7 Disconnect the cables connecting the system board and SAS backplane board to the power distribution board. 8 Unlock the power supplies from the system and slide them back 5 cm (2 inches). See "Removing a Power Supply" on page 62 9 Using a #2 Phillips screwdriver, remove the five screws from the power distribution board. See Figure 3-34. 10 Remove the power distribution board from the system chassis. See Figure 3-34.

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111

Figure 3-34.

Removing the Power Distribution Board

power distribution board

screws (5)

Installing the Power Distribution Board


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Unpack the new power distribution board. 2 Holding the power distribution board by its edges, carefully lower the board into the chassis and align the board with the fastener holes at the bottom of the chassis. See Figure 3-34. 3 Using a #2 Phillips screwdriver, install the five screws to secure the power distribution board to the system chassis. See Figure 3-34. 4 Attach the power cables to the power distribution board. 5 Reinstall the system board. See "Installing the System Board" on page 109. 6 Attach the cables from the power distribution board to the system board. 7 Attach the cables from the power distribution board to the SAS backplane board.

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8 Reconnect all cables from the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays. 9 Close the system. See "Closing the System" on page 53. 10 Reinsert the power supplies. See "Installing a Power Supply" on page 63. 11 Reconnect the system to the peripherals and electrical outlet, and turn on the system.

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Troubleshooting Your System


Safety FirstFor You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 4-1.
Table 4-1. Start-Up Routine Indications Look/listen for: A status or error message displayed on the front-panel LCD. An error message displayed on the monitor. Alert messages from the systems management software. The monitor's power indicator. The keyboard indicators. The USB diskette drive activity indicator. The USB CD drive activity indicator. The diskette drive activity indicator. The CD drive activity indicator. The hard-drive activity indicator. An unfamiliar constant scraping or grinding sound when you access a drive. Action See "LCD Status Messages" on page 18. See "System Messages" on page 26. See the systems management software documentation. See "Troubleshooting the Video Subsystem" on page 117. See "Troubleshooting the Keyboard" on page 117. See "Troubleshooting a USB Device" on page 119. See "Troubleshooting a USB Device" on page 119. See "Troubleshooting a Diskette Drive" on page 126. See "Troubleshooting an Optical Drive" on page 127. See "Troubleshooting a Hard Drive" on page 129. See "Getting Help" on page 147.

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Checking the Equipment


This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 116.

Troubleshooting IRQ Assignment Conflicts


Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.
Table 4-2. IRQ Assignment Defaults IRQ Line IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 Assignment System timer Keyboard controller Interrupt controller 1 to enable IRQ8 through IRQ15 Serial port 2 (COM2 and COM4) Serial port 1 (COM1 and COM3) Remote access controller Diskette drive controller Reserved Real-time clock ACPI functions (used for power management) Available Available PS/2 mouse port unless the mouse is disabled through the System Setup program Math coprocessor IDE CD drive controller Available

Troubleshooting External Connections


Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 1-2 for the front-panel connectors and Figure 1-4 for the back-panel connectors on your system.

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Troubleshooting the Video Subsystem


Problem

Monitor is not working properly. Video memory is faulty.

Action

1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the systems integrated video connector. To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Determine whether the system has monitors attached to both the front and rear video connectors. The system supports only one monitor attached to either the front or rear video connector. When a monitor is connected to the front panel, the back-panel video is disabled. If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 147.

Troubleshooting the Keyboard


Problem

System message indicates a problem with the keyboard Keyboard is not functioning properly

Action

1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 35. 2 Examine the keyboard and its cable for signs of damage. 3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 147. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the problem is not resolved, see "Getting Help" on page 147.
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Troubleshooting the Mouse


Problem

System message indicates a problem with the mouse. Mouse is not functioning properly.

Action

1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 147. 4 Enter the System Setup program and ensure that the USB port is enabled. See "Using the System Setup Program" on page 35. If the problem is not resolved, see "Getting Help" on page 147.

Troubleshooting Basic I/O Functions


Problem

Error message indicates a problem with a serial port. Device connected to a serial port is not operating properly.

Action

1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application. See "Using the System Setup Program" on page 35. 2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 119.

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Troubleshooting a Serial I/O Device


Problem

Device connected to the serial port is not operating properly.

Action

1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 147. 3 Turn off the system and the serial device, and swap the device with a comparable device. 4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 147. If the problem persists, see "Getting Help" on page 147.

Troubleshooting a USB Device


Problem

System message indicates a problem with a USB device. Device connected to a USB port is not operating properly.

Action

1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 35. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 147. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 147. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help" on page 147. If the problem persists, see "Getting Help" on page 147.

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Troubleshooting a NIC
Problem

NIC cannot communicate with network.

Action

1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Check the appropriate indicator on the NIC connector. If the link indicator does not light, check all cable connections. If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. Change the autonegotiation setting, if possible. Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 35. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation. 6 Ensure that all network cables are of the proper type and do not exceed the maximum length.

Troubleshooting a Wet System


Problem

Liquid spilled on the system. Excessive humidity.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70. 120
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4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 53. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 147. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 68. 8 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the tests fail, see "Getting Help" on page 147.

Troubleshooting a Damaged System


Problem

System was dropped or damaged.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening the System" on page 53. 2 Ensure that the following components are properly installed: Expansion cards Power supplies Fans Processors and heat sinks Memory modules Drive-carrier connections to the SAS backplane board, if applicable

3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 53. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 135. If the tests fail, see "Getting Help" on page 147.

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Troubleshooting the System Battery


Problem

System message indicates a problem with the battery. System Setup program loses system configuration information. System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

Action

1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 35. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 77. If the problem is not resolved by replacing the battery, see "Getting Help" on page 147. NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies


Problem

System-status indicators are amber. Power-supply fault indicators are amber. Front-panel status LCD indicates a problem with the power supplies.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 135. 2 Locate the faulty power supply. The power supply's fault indicator is lit. See "Power Indicator Codes" on page 17.

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NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed and without a power supply blank installed can cause the system to overheat. 3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies" on page 62. NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. See "Power Indicator Codes" on page 17.

4 Check the indicators to see if the problem is resolved. If not, remove the faulty power supply. See "Removing a Power Supply" on page 62. 5 Install a new power supply. See "Installing a Power Supply" on page 63. If the problem persists, see "Getting Help" on page 147.

Troubleshooting System Cooling Problems


Problem

Systems management software issues a fan-related error message.

Action

Ensure that none of the following conditions exist: System cover, cooling shroud, drive blank, or front or back filler panel is removed. Ambient temperature is too high. External airflow is obstructed. Cables inside the system obstruct airflow. An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 123.

Troubleshooting a Fan
Problem

System-status indicator is amber. Systems management software issues a fan-related error message. Front panel LCD indicates a problem with the fan.

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Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Open the system. See "Opening the System" on page 53. CAUTION: The cooling fans are hot-pluggable. To maintain proper cooling while the system is on, only replace one fan at a time. 3 Locate the faulty fan indicated by the LCD panel or diagnostic software. For the identification number of each fan, see Figure 3-11. 4 Check the fan connection by removing and reseating the fan in its bracket slot. See "Removing and Installing a Fan" on page 65. NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly. 5 If the problem is not resolved, install a new fan. See "Removing and Installing a Fan" on page 65. If the replacement fan is working properly, close the system. See "Closing the System" on page 53. If the replacement fan does not operate, see "Getting Help" on page 147.

Troubleshooting System Memory


Problem

Faulty memory module. Faulty system board. Front-panel status LCD indicates a problem with system memory.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Turn on the system and attached peripherals. If an error message does not appear, continue to the next step. If an error messages appears, go to step 13. 3 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 35. If the amount of memory installed matches the system memory setting, go to step 13. 124
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4 Remove the bezel. See "Removing the Bezel" on page 50. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 53. 7 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. NOTICE: Never remove the memory cooling shroud without first powering down the system. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. CAUTION: The DIMMs are hot to the touch for some time after the system has been powered down. Allow time for the DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM components. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 85. 9 Replace the memory cooling shroud. NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 12 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 35. If the amount of memory installed does not match the system memory setting, then perform the following steps:
a b c d e

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. Open the system. See "Opening the System" on page 53. Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory Modules" on page 85. Replace the memory cooling shroud.

NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data.
f g h

Close the system. See "Closing the System" on page 53. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. As the system boots, observe the monitor screen and the indicators on the keyboard.

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13 Perform the following steps:


a b c d

Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. Open the system. See "Opening the System" on page 53. Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. Perform step d through step h in step 12 for each memory module installed.

If the problem persists, see "Getting Help" on page 147.

Troubleshooting a Diskette Drive


Problem

Error message indicates a diskette drive problem.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" on page 35. 2 Remove the bezel. See "Removing the Bezel" on page 50. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Opening the System" on page 53. 6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 53. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 12 Open the system. See "Opening the System" on page 53. 13 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70. 14 Close the system. See "Closing the System" on page 53. 15 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

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16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step. If the tests fail, see "Getting Help" on page 147. 17 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 18 Open the system. See "Opening the System" on page 53. 19 Reinstall one of the expansion cards you removed in step 13. See "Installing an Expansion Card" on page 68. 20 Close the system. See "Closing the System" on page 53. 21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 147.

Troubleshooting an Optical Drive


Problem

System cannot read data from a CD or DVD in an optical drive. Optical drive indicator does not blink during boot.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Remove the bezel. See "Removing the Bezel" on page 50. 2 Try using a different CD or DVD that you know works properly. 3 Enter the System Setup program and ensure that the drives IDE controller is enabled. See "Using the System Setup Program" on page 35. 4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 53. 7 Ensure that the interface cable is securely connected to the optical drive and to the controller. 8 Ensure that a power cable is properly connected to the drive.

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9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147.

Troubleshooting an External SCSI Tape Drive


Problem

Defective tape drive Defective tape cartridge Missing or corrupted tape-backup software or tape drive device driver Defective SCSI controller

Action

1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 Ensure that the tape drives interface/DC power cable is connected to the tape drive and SCSI controller card. 5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive. See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination. 6 Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" on page 135. 7 Open or remove the bezel. See "Removing the Bezel" on page 50. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 9 Open the system. See "Opening the System" on page 53. 10 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" on page 68. 11 Close the system. See "Closing the System" on page 53. 12 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 128
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13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 14 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining technical assistance.

Troubleshooting a Hard Drive


Problem

Device driver error. One or more hard drives not recognized by the system.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 135. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 Remove the bezel. See "Removing the Bezel" on page 50. 3 If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single hard drive, continue to the next step. 4 Turn off your system, reseat the hard drive, and restart the system. 5 If your system has a SAS RAID controller daughter card, perform the following steps.
a

Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility.

b c

Ensure that the hard drive has been configured correctly for the RAID. Exit the configuration utility and allow the system to boot to the operating system.

6 Ensure that the required device drivers for your controller daughter card are installed and are configured correctly. See the operating system documentation for more information. NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.

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7 If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 56. If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 147. If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See "Getting Help" on page 147. 8 Check the cable connections inside the system:
a b c d e f g

Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. Open the system. See "Opening the System" on page 53. Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct. See "Cabling the SAS Backplane Boards" on page 99. Verify that the SAS cables are securely seated in their connectors. Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors. Close the system. See "Closing the System" on page 53. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.

If the problem persists, see "Getting Help" on page 147.

Troubleshooting a SAS or SAS RAID Controller Daughter Card


NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your operating system and the controller daughter card.
Problem

Error message indicates a problem with the SAS or SAS RAID controller daughter card. SAS or SAS RAID controller daughter card performs incorrectly or not at all.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is enabled. See "Using the System Setup Program" on page 35.

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3 Restart the system and press the applicable key sequence to enter the configuration utility program: <Ctrl><C> for a SAS controller <Ctrl><R> for a SAS RAID controller

See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Remove the bezel. See "Removing the Bezel" on page 50. 6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 7 Open the system. See "Opening the System" on page 53. 8 Ensure that the controller card is firmly seated into the system board connector. See "SAS Controller Daughter Card" on page 96. 9 If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected: Memory module Battery

10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are correct. See "Cabling the SAS Backplane Boards" on page 99. 11 Ensure that the cables are firmly connected to the SAS controller daughter card, the SAS backplane board and, if applicable, the 1x2 expansion backplane. 12 Close the system. See "Closing the System" on page 53. 13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows: If you have a SAS controller daughter card, see "Getting Help" on page 147. If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery. See "Replacing the SAS RAID Controller Daughter Card Battery" on page 96. If replacing the battery does not solve the problem, see "Getting Help" on page 147.

Troubleshooting Expansion Cards


NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
Problem

Error message indicates a problem with an expansion card. Expansion card performs incorrectly or not at all.

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Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Open or remove the bezel. See "Removing the Bezel" on page 50. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening the System" on page 53. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 68. 6 Close the system. See "Closing the System" on page 53. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 53. 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 70. 11 Close the system. See "Closing the System" on page 53. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests fail, see "Getting Help" on page 147. 14 For each expansion card you removed in step 10, perform the following steps:
a b c d e

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Open the system. See "Opening the System" on page 53. Reinstall one of the expansion cards. Close the system. See "Closing the System" on page 53. Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 147.

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Troubleshooting the Microprocessors


Problem

Error message indicates a processor problem. Front-panel status LCD indicates a problem with the processors or system board. A heat sink is not installed for each processor.

Action

CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 If possible, run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 135. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 53. 4 Ensure that each processor and heat sink are properly installed. See "Replacing a Processor" on page 89. 5 Close the system. See "Closing the System" on page 53. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If possible, run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 53. 10 If your system has dual processors, remove processor 2, leaving only processor 1 installed. See "Replacing a Processor" on page 89. To locate the processors, see Figure 6-2. If only one processor is installed, see "Getting Help" on page 147. 11 Close the system. See "Closing the System" on page 53. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 2. See "Getting Help" on page 147. 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Opening the System" on page 53.

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16 Replace processor 1 with processor 2 or with a processor of the same capacity. See "Replacing a Processor" on page 89. 17 Close the system. See "Closing the System" on page 53. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 147.

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Running the System Diagnostics


If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Server Administrator Diagnostics


To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics. To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.

System Diagnostics Features


The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to: Run tests individually or collectively. Control the sequence of tests. Repeat tests. Display, print, or save test results. Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached. View help messages that briefly describe each test and its parameters. View status messages that inform you if tests are completed successfully. View error messages that inform you of problems encountered during testing.

When to Use the System Diagnostics


If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

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Running the System Diagnostics


The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). 1 As the system boots, press <F10> during POST. 2 From the utility partition main menu, select Run System Diagnostics, or select Run Memory Diagnostics if you are troubleshooting memory. When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics. NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.

System Diagnostics Testing Options


Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.
Table 5-1. System Diagnostics Testing Options Testing Option Express Test Function Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Performs a more thorough check of the system. This test can take an hour or longer. Tests a particular device. Displays test results.

Extended Test Custom Test Information

Using the Custom Test Options


When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

Selecting Devices for Testing


The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing. 136
Running the System Diagnostics

Selecting Diagnostics Options


Use the Diagnostics Options area to select how you want to test a device. You can set the following options: Non-Interactive Tests Only When checked, runs only tests that require no user intervention. Quick Tests Only When checked, runs only the quick tests on the device. Extended tests will not run when you select this option. Show Ending Timestamp When checked, time stamps the test log. Test Iterations Selects the number of times the test is run. Log output file pathname When checked, enables you to specify where the test log file is saved.

Viewing Information and Results


The tabs in the Customize window provide information about the test and the test results. The following tabs are available: Results Displays the test that ran and the result. Errors Displays any errors that occurred during the test. Help Displays information about the currently selected device, component, or test. Configuration Displays basic configuration information about the currently selected device. Parameters If applicable, displays parameters that you can set for the test.

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Running the System Diagnostics

Jumpers and Connectors


This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.

System Board Jumpers


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. NOTE: To access the jumpers, remove the center fans and the center fan bracket. See "Removing and Installing a Fan" on page 65 and "Removing the Center Fan Bracket" on page 81.

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Figure 6-1. System Board Jumpers

Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.

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Jumpers and Connectors

System Board Connectors


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
Figure 6-2. System Board Connectors 1 2 3 4 5 6 7 8 9

10

21

20

11

19

18

17

16

15

14

13

12

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141

Table 6-2. System Board Connectors Item 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 Connector PCIE_X4_6 PCIE_X4_5 PCIE_X4_4 PCIE_X8_3 PCIX_2 PCIX_1 INT_STORAGE RAC_CONN RAC_MII_CONN DIMMn FANn CPU1 CPU2 PWRn SATA_x PWR_CTRL FLOPPY IDE CONTROL_PANEL BATTERY TOE_KEY Description PCIe x4 connector (slot 6) PCIe x4 connector (slot 5) PCIe x4 connector (slot 4) PCIe x8 connector (slot 3) PCI-X 64-bit connectors (slot 2) PCI-X 64-bit connectors (slot 1) SAS daughter card connector Connector for the remote access controller (RAC) RAC MII connector Memory module connector (12), numbered by population order (see "Memory" on page 82) Fan power connector (6) Processor connector 1 Processor connector 2 Power supply connector (2) SATA connectors (2) Power supply connector Floppy disk drive connector CD-ROM connector Control panel connector Connector for the 3.0-V coin battery TCP/IP Offload Engine Key

SAS Backplane Connectors


CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-3 for the location and description of the connectors on the back of the 1x8 SAS backplane board. See Figure 6-4 for the location and description of the connectors on the back of the optional 1x2 SAS backplane board.

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Jumpers and Connectors

Figure 6-3. 1x8 SAS Backplane Connectors

1 4 7

SAS_A connector diskette drive power connector (FDD) power connector for 1x2 backplane (FLEX)

2 5

SAS_B connector retention pin

3 6

power connector (BKPLN) optical drive/tape backup unit connector (CD/TBU)

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143

Figure 6-4. 1x2 SAS Backplane Connectors

2 3

power connector

SAS_B_IN connector

SAS_B_OUT connector

Disabling a Forgotten Password


The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Remove the bezel, if attached. See "Removing the Bezel" on page 50. 3 Open the system. See "Opening the System" on page 53. 4 Note the cable connections on the SAS daughter card, and then disconnect the cables from the storage daughter card and extend the cables away from the center fan bracket. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 6 Remove the center fan bracket. See "Removing the Center Fan Bracket" on page 81. 7 Remove the password jumper plug. See Figure 6-1 to locate the password jumper on the system board. 8 Replace the center fan bracket (see "Replacing the Center Fan Bracket" on page 81) and replace the fans in the bracket. 9 Reconnect the storage daughter card cables.

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Jumpers and Connectors

10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug. NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.

12 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 13 Open the system. 14 Repeat step 4 through step 6. 15 Reinstall the password jumper plug in its original position to enable the password protection feature. 16 Replace the center fan bracket and fans and reconnect the storage daughter card cables. 17 Close the system, reconnect the system to the electrical outlet, and turn on the system. 18 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Using the System Password" on page 43.

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145

146

Jumpers and Connectors

Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System." 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services" on page 147. 5 If the preceding steps have not resolved the problem, call Dell for technical assistance. NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the technical support service, see "Technical Support Service" on page 148 and "Before You Call" on page 150. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: World Wide Web www.dell.com/ www.dell.com/ap/ (Asian/Pacific countries only) www.dell.com/jp (Japan only)

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147

www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)

AutoTech Service
Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service


To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service


Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" on page 150 and then see the contact information for your region.

148

Getting Help

Dell Enterprise Training and Certification


Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order


If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit


Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact information for your region. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics. 4 Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

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149

Before You Call


NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available. CAUTION: Before servicing any components inside your computer, see your Product Information Guide for important safety information.

150

Getting Help

Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals:

Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions:

See your operating system documentation to determine the contents of the systems start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:

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151

Contacting Dell
To contact Dell electronically, you can access the following websites: www.dell.com support.dell.com (support) NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

For specific web addresses for your country, find the appropriate country section in the table below.

Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924

General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC storage products: la_enterprise@dell.com Customer Care Technical Support Technical Support Services Sales

toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578

Aruba Australia (Sydney) Country Code: 61 City Code: 2

General Support Website: support.ap.dell.com General Support

International Access Code: 0011 E-mail: support.ap.dell.com/contactus 13DELL-133355

152

Getting Help

Country (City) International Access Code Country Code City Code Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818 1-800-534-3066 02 481 92 96 02 481 92 88 02 481 92 95 02 713 15 65 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238

Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2

General Support General Support Website: support.euro.dell.com Tech Support for XPS portable computers only Tech Support for all other Dell computers Tech Support Fax Customer Care Corporate Sales Fax Switchboard

Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51

General Support General Support Website: www.dell.com/br Customer Support, Tech Support

0800 90 3355 Technical Support Fax Customer Care Fax Sales 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820

British Virgin Islands

General Support

Getting Help

153

Country (City) International Access Code Country Code City Code Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 604 633 4966 604 633 4888 604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823

Technical Support (Penang, Malaysia) Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government) Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Hardware Warranty Support (Home Sales/Small Business) Hardware Warranty Support (med./large bus., government) Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales

Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2

General Support Sales and Customer Support

154

Getting Help

Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers) Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 592 818 1350 toll-free: 800 858 2968 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435

Colombia Costa Rica

General Support General Support

Getting Help

155

Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Technical Fax Switchboard 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00

Denmark (Copenhagen) International Access Code: 00 Country Code: 45

Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business)

Dominica Dominican Republic Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9

General Support General Support General Support General Support Website: support.euro.dell.com Technical Support Customer Care Fax Switchboard

156

Getting Help

Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01

Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103

Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7222 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000

Getting Help

157

Country (City) International Access Code Country Code City Code Greece International Access Code: 00 Country Code: 30

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax 00800-44 14 95 18 00800-44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609

Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852

General Support General Support General Support Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division

2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105

India

E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business) 1600338045 and 1600448046 1600 33 8044 1600 33 8046

158

Getting Help

Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444

Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02

Website: support.euro.dell.com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12

Jamaica

General Support (dial from within Jamaica only)

Getting Help

159

Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 044-556-1469 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600 2194-6202 2194-6000

Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2

E-mail: krsupport@dell.com Support Support (Dimension, PDA, Electronics and Accessories) Sales Fax Switchboard

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Country (City) International Access Code Country Code City Code Latin America

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772

Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.)

Luxembourg International Access Code: 00 Country Code: 352

Website: support.euro.dell.com Support Home/Small Business Sales Corporate Sales Customer Care Fax 342 08 08 075 +32 (0)2 713 15 96 26 25 77 81 +32 (0)2 481 91 19 26 25 77 82 toll-free: 0800 105 34 160 910 29 693 115 toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306 (option 6) toll-free: 1 800 888 202 toll-free: 1 800 888 213

Macao Country Code: 853 Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4

Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales

Getting Help

161

Country (City) International Access Code Country Code City Code Mexico International Access Code: 00 Country Code: 52 Sales

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50

Customer Technical Support

Customer Service Main Montserrat Netherlands Antilles Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 General Support General Support Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand International Access Code: 00 Country Code: 64 Nicaragua Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support General Support

0800 441 567 001-800-220-1006

162

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Country (City) International Access Code Country Code City Code Norway (Lysaker) International Access Code: 00 Country Code: 47

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 001-800-507-0962 0800-50-669

Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22

General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard

57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609

Portugal International Access Code: 00 Country Code: 351

Website: support.euro.dell.com Technical Support Customer Care Sales Fax

Puerto Rico St. Kitts and Nevis St. Lucia

General Support General Support General Support

St. Vincent and the Grenadines General Support

Getting Help

163

Country (City) International Access Code Country Code City Code Singapore (Singapore) International Access Code: 005 Country Code: 65

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 toll-free: 1 800 394 7430 (option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419

Slovakia (Prague) International Access Code: 00 Country Code: 421

Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585

South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11

Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810

Southeast Asian and Pacific Countries

Technical Support, Customer Service, and Sales (Penang, Malaysia)

164

Getting Help

Country (City) International Access Code Country Code City Code Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 115 236 91 722 92 00 91 722 95 83 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539

Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8

Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales

Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22

Website: support.euro.dell.com E-mail: Tech_support_central_Europe@dell.com Technical Support for XPS portable computers only Technical Support (Home and Small Business) for all other Dell products Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01

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165

Country (City) International Access Code Country Code City Code Taiwan International Access Code: 002 Country Code: 886

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 60 1250 (option 5) toll-free: 00801 65 1228 toll-free: 00801 651 227 toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007 (option 7) toll-free: 1800 006 009 toll-free: 1800 006 006 1-800-805-8035 toll-free: 1-866-540-3355

Thailand International Access Code: 001 Country Code: 66

Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales

Trinidad/Tobago Turks and Caicos Islands

General Support General Support

166

Getting Help

Country (City) International Access Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only Technical Support (direct and general) for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (5005000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll-free: 000-413-598-2521

Uruguay

General Support

Getting Help

167

Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free 1-877-459-7298

Automated Order-Status Service AutoTech (portable and desktop computers) Hardware and Warranty Support (Dell TV, Printers, and Projectors) for Relationship customers Consumer (Home and Home Office) Support for all other Dell products Customer Service Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Support Employee Purchase Program (EPP) Customers Printers and Projectors Support Public (government, education, and healthcare) Customer Service and Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-800-695-8133

toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-695-8133 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) 1-877-673-3355 8001-3605

U.S. Virgin Islands Venezuela

General Support General Support

168

Getting Help

Glossary
This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents.
BIOS Basic input/output system. Your systems BIOS contains programs stored on a flash memory chip. The BIOS controls the following: Communications between the processor and peripheral devices Miscellaneous functions, such as system messages bit The smallest unit of information interpreted by your system. blade A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC Baseboard management controller. boot routine A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. bootable diskette A diskette that is used to start your system if the system will not boot from the hard drive. BTU British thermal unit. bus An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system. Your system also contains an address bus and a data bus for communications between the processor and RAM. C Celsius. cache A fast storage area that keeps a copy of data or instructions for quick data retrieval. When a program makes a request to a disk drive for data that is in the cache, the disk-cache utility can retrieve the data from RAM faster than from the disk drive. CD Compact disc. CD drives use optical technology to read data from CDs.

A Ampere(s). AC Alternating current. ACPI Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature The temperature of the area or room where the system is located. ANSI American National Standards Institute. The primary organization for developing technology standards in the U.S. application Software designed to help you perform a specific task or series of tasks. Applications run from the operating system. ASCII American Standard Code for Information Interchange. asset tag An individual code assigned to a system, usually by an administrator, for security or tracking purposes. backup A copy of a program or data file. As a precaution, back up your systems hard drive on a regular basis. Before making a change to the configuration of your system, back up important start-up files from your operating system. backup battery A battery that maintains system configuration, date, and time information in a special section of memory when the system is turned off.

Glossary

169

cm Centimeter(s). cmos Complementary metal-oxide semiconductor. component As they relate to DMI, components include operating systems, computer systems, expansion cards, and peripherals that are compatible with DMI. Each component is made up of groups and attributes that are defined as relevant to that component. COMn The device names for the serial ports on your system. control panel The part of the system that contains indicators and controls, such as the power button and power indicator. controller A chip that controls the transfer of data between the processor and memory or between the processor and a peripheral. conventional memory The first 640 KB of RAM. Conventional memory is found in all systems. Unless they are specially designed, MS-DOS programs are limited to running in conventional memory. coprocessor A chip that relieves the systems processor of specific processing tasks. A math coprocessor, for example, handles numeric processing. CPU Central processing unit. See processor. DC Direct current. DDR Double-data rate. A technology in memory modules that potentially doubles the output. device driver A program that allows the operating system or some other program to interface correctly with a peripheral. Some device driverssuch as network driversmust be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system. diagnostics A comprehensive set of tests for your system. DIMM Dual in-line memory module. See also memory module.

DIN Deutsche Industrie Norm. directory Directories help keep related files organized on a disk in a hierarchical, inverted tree structure. Each disk has a root directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them. DMA Direct memory access. A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor. DMI Desktop Management Interface. DMI enables the management of your systems software and hardware by collecting information about the systems components, such as the operating system, memory, peripherals, expansion cards, and asset tag. DNS Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM Dynamic random-access memory. A systems RAM is usually made up entirely of DRAM chips. DVD Digital versatile disc. ECC Error checking and correction. EEPROM Electronically erasable programmable readonly memory. EMC Electromagnetic compatibility. EMI Electromagnetic interference. ERA Embedded remote access. ERA allows you to perform remote, or "out-of-band," server management on your network server using a remote access controller. ESD Electrostatic discharge. ESM Embedded server management. expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.

170

Glossary

expansion-card connector A connector on the system board or riser board for plugging in an expansion card. F Fahrenheit. FAT File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft Windows operating systems can optionally use a FAT file system structure. FBD Fully buffered DIMM. flash memory A type of EEPROM chip that can be reprogrammed from a utility on diskette while still installed in a system; most EEPROM chips can only be rewritten with special programming equipment. format To prepare a hard drive or diskette for storing files. An unconditional format deletes all data stored on the disk. FSB Front-side bus. The FSB is the data path and physical interface between the processor and the main memory (RAM). ft Feet. FTP File transfer protocol. g Gram(s). G Gravities. Gb Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes. graphics mode A video mode that can be defined as x horizontal by y vertical pixels by z colors. group As it relates to DMI, a group is a data structure that defines common information, or attributes, about a manageable component. guarding A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data. See also mirroring, striping, and RAID. h Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the systems RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h.

headless system A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter A host adapter implements communication between the systems bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. hot plug Describes the feature of the system that enables you to swap a component of the system while the system is running. Hz Hertz. I/O Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. ID Identification. IDE Integrated drive electronics. A standard interface between the system board and storage devices. integrated mirroring Provides simultaneous physical mirroring of two drives. Integrated mirroring functionality is provided by the systems hardware. See also mirroring. internal processor cache An instruction and data cache built into the processor. IP Internet Protocol. IPX Internet package exchange. IRQ Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously. jumper Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K Kilo-; 1000. Kb Kilobit(s); 1024 bits.

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171

KB Kilobyte(s); 1024 bytes. Kbps Kilobit(s) per second. KBps Kilobyte(s) per second. key combination A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg Kilogram(s); 1000 grams. kHz Kilohertz. KMM Keyboard/monitor/mouse. KVM Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb Pound(s). LCD Liquid crystal display. LED Light-emitting diode. An electronic device that lights up when a current is passed through it. LGA Land grid array. A type of microprocessor socket. Unlike the PGA, the LGA interface has no pins on the chip; instead, the chip has pads that contact pins on the system board. Linux A UNIX-like operating system that runs on a variety of hardware systems. Linux is open source software, which is freely available; however, the full distribution of Linux along with technical support and training are available for a fee from vendors such as Red Hat Software. local bus On a system with local-bus expansion capability, certain peripheral devices (such as the video adapter circuitry) can be designed to run much faster than they would with a traditional expansion bus. See also bus. LVD Low voltage differential. m Meter(s). mA Milliampere(s).

MAC address Media Access Control address. Your systems unique hardware number on a network. mAh Milliampere-hour(s). Mb Megabit(s); 1,048,576 bits. MB Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps Megabits per second. MBps Megabytes per second. MBR Master boot record. memory address A specific location, usually expressed as a hexadecimal number, in the systems RAM. memory module A small circuit board containing DRAM chips that connects to the system board. memory An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz Megahertz. mirroring A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm Millimeter(s). ms Millisecond(s). MS-DOS Microsoft Disk Operating System. NAS Network Attached Storage. NAS is one of the concepts used for implementing shared storage on a network. NAS systems have their own operating systems, integrated hardware, and software that are optimized to serve specific storage needs. NIC Network interface controller. A device that is installed or integrated in a system to allow connection to a network. NMI Nonmaskable interrupt. A device sends an NMI to signal the processor about hardware errors. ns Nanosecond(s).

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Glossary

NTFS The NT File System option in the Windows 2000 operating system. NVRAM Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity Redundant information that is associated with a block of data. partition You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command. PCI Peripheral Component Interconnect. A standard for local-bus implementation. PDU Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral An internal or external device, such as a diskette drive or keyboard, connected to a system. PGA Pin grid array. A type of processor socket that allows you to remove the processor chip. pixel A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives. processor The primary computational chip inside the system that controls the interpretation and execution of arithmetic and logic functions. Software written for one processor must usually be revised to run on another processor. CPU is a synonym for processor.

protected mode An operating mode that allows operating systems to implement: A memory address space of 16 MB to 4 GB Multitasking Virtual memory, a method for increasing addressable memory by using the hard drive The Windows 2000 and UNIX 32-bit operating systems run in protected mode. MS-DOS cannot run in protected mode. PS/2 Personal System/2. PXE Preboot eXecution Environment. A way of booting a system via a LAN (without a hard drive or bootable diskette). RAC Remote access controller. RAID Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. See also guarding, mirroring, and striping. RAM Random-access memory. The systems primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off your system. RAS Remote Access Service. This service allows users running the Windows operating system to remotely access a network from their system using a modem. readme file A text file, usually shipped with software or hardware, that contains information supplementing or updating the products documentation. read-only file A read-only file is one that you are prohibited from editing or deleting. ROM Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your systems boot routine and the POST. ROMB RAID on motherboard. rpm Revolutions per minute. RTC Real-time clock.

Glossary

173

SAS Serial-attached SCSI. SATA Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM Synchronous dynamic random-access memory. sec Second(s). SEL System event log. Used in the system management software to record system events and errors. serial port An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume The volume of free space on a single dynamic, physical disk. SMART Self-Monitoring Analysis and Reporting Technology. Allows hard drives to report errors and failures to the system BIOS and then display an error message on the screen. SMP Symmetric multiprocessing. Used to describe a system that has two or more processors connected via a high-bandwidth link and managed by an operating system, where each processor has equal access to I/O devices. SNMP Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations. spanning Spanning, or concatenating, disk volumes combines unallocated space from multiple disks into one logical volume, allowing more efficient use of all the space and all drive letters on a multiple-disk system.

striping Disk striping writes data across three or more disks in an array, but only uses a portion of the space on each disk. The amount of space used by a "stripe" is the same on each disk used. A virtual disk may use several stripes on the same set of disks in an array. See also guarding, mirroring, and RAID. SVGA Super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. system board As the main circuit board, the system board usually contains most of your systems integral components, such as the processor, RAM, controllers for peripherals, and various ROM chips. system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation. system diskette See bootable diskette. system memory See RAM. System Setup program A BIOS-based program that allows you to configure your systems hardware and customize the systems operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file A start-up file for the Windows operating system. When you start Windows, it consults the system.ini file to determine a variety of options for the Windows operating environment. Among other things, the system.ini file records which video, mouse, and keyboard drivers are installed for Windows. TCP/IP Transmission Control Protocol/Internet Protocol. termination Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.

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Glossary

UNIX Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices can be connected and disconnected while the system is running. utility A program used to manage system resources memory, disk drives, or printers, for example. UTP Unshielded twisted pair. A type of wiring used to connect systems in a business or home to a telephone line. V Volt(s). VAC Volt(s) alternating current. VDC Volt(s) direct current. VGA Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. video adapter The logical circuitry that provides (in combination with the monitor) your systems video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system. video memory Most VGA and SVGA video adapters include memory chips in addition to your systems RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities).

video resolution Video resolution (800 x 600, for example) is expressed as the number of pixels across by the number of pixels up and down. To display a program at a specific graphics resolution, you must install the appropriate video drivers and your monitor must support the resolution. W Watt(s). WH Watt-hour(s). win.ini file A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive. Windows 2000 An integrated and complete Microsoft Windows operating system that does not require MS-DOS and that provides advanced operating system performance, improved ease of use, enhanced workgroup functionality, and simplified file management and browsing. Windows Powered A Windows operating system designed for use on NAS systems. For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources. XML Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF Zero insertion force.

Glossary

175

176

Glossary

Index
A
alert messages, 33 asset tag, 38

C
cabling the SAS backplanes, 99 CD drive troubleshooting, 127

D
damaged systems troubleshooting, 121 Dell contacting, 152 diagnostics checklist, 151 testing options, 136 when to use, 135 DIMM installing, 85 removing, 87 sockets, 82 diskette drive drive carrier, 76 installing, 76 removing, 74 troubleshooting, 126 drive blank installing, 56 removing, 56 drive carrier diskette drive, 76 SAS hard drive (SATAu), 58 SATA hard drive (SATA), 59 SATA hard drive (SATAu), 60

B
baseboard management controller battery, 77 SAS RAID controller daughter card, 96 system, 77 troubleshooting the RAID card battery, 130 troubleshooting the system battery, 122 bezel (rack) installing, 53 removing, 50 bezel (tower) installing, 53 peripheral bay panel, 52 removing, 51 blank hard drive, 56 power supply, 64 BMC. See baseboard management controller boot drive configuring, 105 boot sequence, 38

checking equipment, 116 closing the system, 53 configuring boot drive, 105 memory, 84 connecting external devices, 16 connectors SAS backplane (1x8), 142 system board, 141 control panel installing, 106 removing, 105 cooling fans removing and installing, 65 troubleshooting, 123 cooling shroud installing, 81 removing, 79 cooling shroud fan, 66 cover closing, 53 opening, 53 CPU setup options, 39

Index

177

E
error messages, 35 LCD, 18 systems management, 26 expansion cards installing, 68 removing, 70 troubleshooting, 131 expansion slots, 68 expansion-bay bracket installing, 110 removing, 108 external devices connecting, 16

H
hard drive indicator codes, 14 installing, 56 installing SAS in a SATAu drive carrier, 58 installing SATA in a SATA drive carrier, 59 installing SATA in a SATAu drive carrier, 60 removing, 56 removing from a drive carrier, 58 troubleshooting, 129 hard-drive bay, 55 hot-plug fans, 65 hard drives, 56 power supplies, 62

F
fan bracket back, 82 center, 81 cooling shroud, 66 fans, 64 installing and removing, 65 numbered, 65 features back-panel, 16 front-panel, 12 flex bay drive bracket installing, 95 removing, 94

I
indicators back-panel, 16 front-panel, 12 hard drive, 14 LCD, 18 NIC, 18 power, 17 installing back fan bracket, 82 bezel, 53 center fan bracket, 81 control panel, 106 cooling shroud, 81 diskette drive, 76 expansion cards, 68

installing (continued) expansion-bay bracket, 110 flex bay drive bracket, 95 hard drive blank, 56 hard drives, 56 memory, 85 memory guidelines, 84 optical drive, 73 peripheral bay panel (tower), 52 power distribution board, 112 power supply, 63 power supply blank, 64 processor, 89 RAC card, 87 RAID battery, 96 SAS backplane (1x8), 93 SAS controller daughter card, 99 SAS hard drive in a SATAu drive carrier, 58 SATA hard drive in a SATA drive carrier, 59 SATA hard drive in a SATAu drive carrier, 60 system battery, 77 system board, 109 tape backup unit, 71 IRQs avoiding conflicts, 116 configuring, 38 line assignments, 116

J
jumpers system board, 139

G
guidelines for memory installation, 84

178

Index

K
keyboard troubleshooting, 117

N
NICs indicators, 18 troubleshooting, 120 NMI button, 12

POST accessing system features, 11 power indicator, 17 power distribution board installing, 112 removing, 110 power supply installing, 63 removing, 62 troubleshooting, 122 power supply blank, 64 processor replacing, 89

L
LCD panel configuring, 38

O
opening the system, 53 optical drive installing, 73 removing, 73 options CPU setup, 39 integrated devices, 40 system security, 41 system setup, 36

M
memory branches, 82 channels, 82 installation guidelines, 84 installing, 85 mirroring, 85 removing DIMMs, 87 socket arrangement, 83 sparing, 84 troubleshooting, 124 messages alert, 33 error, 35 hard-drive indicator codes, 14 status LCD, 18 system, 26 warning, 33 microprocessor replacing, 89 troubleshooting, 133 mirroring memory, 85 mouse troubleshooting, 118

R
RAC card installing, 87 RAID cabling, 99 RAID controller. See SAS RAID controller daughter card recommended tools, 49 removing back fan bracket, 82 center fan bracket, 81 control panel, 105 cooling shroud, 79 diskette drive, 74 expansion cards, 70 expansion-bay bracket, 108 fans, 65 flex bay drive bracket, 94 hard drive blank, 56

P
password disabling, 144 setup, 45 system, 43 PCIe/PCI-X expansion slots, 68 peripheral bay optical drive, 73 tape backup unit, 71 peripheral bay panel installing, 52 removing, 52

Index

179

removing (continued) hard drive from a drive carrier, 58 hard drives, 56 memory, 87 optical drive, 73 peripheral bay panel (tower), 52 power distribution board, 110 power supply, 62 power supply blank, 64 processor, 89 rack bezel, 50 SAS backplane board (1x8), 93 SAS controller daughter card, 97 system board, 107 tape backup unit, 70 tower bezel, 51

SAS controller. See SAS controller daughter card SAS RAID controller daughter card battery replacement, 96 installing, 99 removing, 97 troubleshooting, 130 securing your system, 44 serial I/O device troubleshooting, 119 setup password assigning, 45 changing, 46 using, 45 spare bank, 84 startup accessing system features, 11 status messages LCD, 18 systems management, 26 support contacting Dell, 152 system board connectors, 141 installing, 109 jumpers, 139 removing, 107 system cooling troubleshooting, 123 system features accessing, 11 system identification button, 13 system messages, 26

system password assigning, 43 changing, 45 deleting, 45 using, 43 system security, 38 system setup entering, 35, 47 navigation keys, 36 options, 36 system setup screens console redirection, 41 CPU information, 39 integrated devices, 40 main, 36 system security, 41

T
tape backup unit installing, 71 removing, 70 tape drive troubleshooting, 128 troubleshooting CD drive, 127 cooling fans, 123 damaged system, 121 diskette drive, 126 expansion cards, 131 external connections, 116 hard drive, 129 keyboard, 117 memory, 124 microprocessors, 133 mouse, 118

S
safety, 115 SAS backplane (1x2) cabling, 99 installing, 95 removing, 94 SAS backplane (1x8) cabling, 99 connectors, 142 installing, 93 removing, 93 SAS controller daughter card installing, 99 removing, 97 troubleshooting, 130

180

Index

troubleshooting (continued) NIC, 120 power supplies, 122 SAS RAID controller daughter card, 130 serial I/O device, 119 start-up routine, 115 system battery, 122 system cooling, 123 tape drive, 128 USB device, 119 video, 117 wet system, 120

U
USB device troubleshooting, 119

V
video troubleshooting, 117

W
warning messages, 33 warranty, 10 wet system troubleshooting, 120

Index

181

182

Index