Barriers to Communication

A common language is not a full-proof system for understanding!!!

What is a barrier?
A barrier is any difficulty or interference which disturbs or hinders the smooth flow of communication.

Where & how can it go wrong?

The sender The receiver The transmission The environment It can go wrong at any point of time during the process!!!

1. The Sender

2. The receiver 3. The transmission 4. The environment

The sender of the message

Unwillingness to relate to people Unwillingness to share information/ opinions Negative self image Lack of training Lack of Self confidence Poor vocabulary Poor voice quality Lack of enthusiasm Disagreement between verbal and non-verbal symbols

1. The Sender

2. The receiver
3. The transmission 4. The environment

The Receiver of the message

Selective Perception Lack of Interest Prejudice Rebuttal Instinct Unwillingness to change Vocabulary level

A couple is spending a quiet weekend. The husband says, "I am going to make you the happiest woman in the world." The wife replies, "I'll miss you..."

Perception

Interpreting Reality

Perception
A process by which individuals give meaning (reality) to their environment by organizing and interpreting their sensory impressions.

Perception
Factors influencing perception The perceivers personal characteristics The targets characteristics The situation (context)

Perception depends on
Experience Expectations Emotions Attitudes Attention Physical condition

The Blind Men and the Elephant

An Elephant = A Wall ? A Fan ? A Spear ? A Tree ? A Snake ? A Rope ?
Do we see the complete picture?

A couple is spending a quiet weekend. The husband says, "I am going to make you the happiest woman in the world." The wife replies, "I will miss you..."

Do we read between the lines?

Nitin and Mona Shah are awakened in the middle of the night by a noise coming from the direction of their living room. Nitin investigates and finds that the door opening into the garden, which he thought he had locked before going to bed, is standing wide open. Books and papers are scattered all over the floor.

Take the Test

Mark the following statements either T, F or ? T means that the statement is definitely true on the basis of the information in the story F means that it is definitely false ?means there is not enough information in the story to know whether the statement is true or false If any part of the statement is doubtful, mark it ?

Statements about the story Shah was awakened in the middle of Mrs.
1.

the night

2.

Nitin locked the door into the garden before going to bed The books and papers were scattered between the time Mr. Shah went to bed and the time he awakened Nitin found that the door to the garden was shut

3.

4.

Statements
5.

Mr. Shah was not awakened by the noise Mr. shah did not lock the door to the garden. Nothing was missing from the room. Mrs. Shah was fast asleep when the noise came.

6.

7.

8.

Answers
1.

Mrs. Shah was awakened in the middle of the night - ? - We dont know Nitin and Mona are husband and wife Nitin locked the door into the garden before going to bed - ? - He thought he did. The books and papers were scattered between the time Mr. Shah went to bed and the time he awakened - ? - We dont know when it occurred

2.

3.

Answers
4. Nitin found that the door to the garden was shut - F
5.

Mr. Shah was not awakened by the noise F Mr. shah did not lock the door to the garden - ? - We dont know Nothing was missing from the room - ? Mrs. Shah was fast asleep when the noise came - ?

6.

7.

8.

Straight Lines
Click to edit Master text styles Second level Third level Fourth level Fifth level

Climbing up or down??????

1. The Sender 2. The receiver

3. The
Transmission
4. The environment

The barriers related to the Transmission of message

Wrong choice of medium Trouble with an instrument Mismatch of speed

1. The Sender 2. The receiver 3. The Transmission

4. The Environment

The Environmental/ situational barriers

External Noise Temperature in the room Barriers imposed by the structure or social arrangements Doctors waiting room Court Lift Classroom

Another Classification
Physical Language/ Semantic Cultural Psychological Organization Technology

'Happiness is when what you think, what you say, and what you do are in harmony.'
-

Mahatma Gandhi