Antron Lamar Sweeney Contact info: 8642384790 Email: Education: Graduated from high school in May 1999 from

Pattonville High School in St. Louis , Mo. in 1999. Graduate of North County Technical School obtaining a certificat e of completion of Computer Information systems. Completed AAS-Degree in May 200 3. Major field of study included web design, systems analysis, networking, hardw are and software concepts at Florissant Valley Community College with also earne d hours toward this degree at Greenville Technical College. Experience Verizon Wireless 2005-2010

Technical Support Coordinator *Diagnose and resolve cellular and network issues with the ability to understand and communicate complex and technical information clearly and concisely in a pr ofessional manner. Working knowledge of the following tools and technologies: C ellular Telephony Principles, Cellular Switching systems to include experience w ith Motorola EMX 250, Lucent and Nortel switches, and experience with Octel, Gle nayre, Any Path and Comverse voicemails systems. Working knowledge of troublesho oting and diagnosis wi-fi protected access, WLAN issues and security configurati on. *The understanding of Cellular Roaming, Technical Data Sheets, LERG and LNP. LTE . Use various administrative department tools and on-line resources for customer resolution. Use trouble ticket system for tracking customer interactions and pr oblem resolution. *Expert experience with Macintosh, Linux, Windows 98, ME, NT, XP, Vista, 7, oper ating systems, database trouble ticket systems, RF signaling, cell site technolo gy and switch interface systems. Leadership Role (Verizon Wireless cont.) POC over Rookie Camp *Served as point of contact for technical support rookie group from March to May 2008. Duties were to assure that proper training was administered and drive the customer experience. Completing 6 coaching sessions per coordinator and driving improvement while preparing the coordinators for the floor. While doing so my duties were to also report results to supervisor as well as giving expected cour se of action for future direction of team. *Experience in leadership role capacity with more than 6 months in stand in supe rvisor role. In this role I was acting supervisor overseeing coaching, action it ems while getting the coordinators ready for the floor. Other acting supervisor roles included but not limited to, most recently POC over Mike Ryan's team in te ch support in May-June in the same capacity. Also received numerous roles under Casey Bauer. Career Connections Staffing GO2IT Group 2003-2006

*Job duties consisted of designing and assisting with constructing network infra structures, as well as but not limited to, installing and troubleshooting variou s POS system software and hardware malfunctions. Job experience also includes in stalling and or maintenance of various Windows OS, UNIX systems. PC building or

rebuilding or upgrade, network infrastructure upgrades or built from ground up. *Contracted depending on the job requirement either individually or as a team to complete the task at hand. PC building or rebuilding or upgrade, network infras tructure upgrade or built from ground up. *Work with crew ranging from 2 to 8 people to communicate efficiently to complet e contracted task at hand while communicating with POC offsite. Teletech 2002-2005

Operations *Assisted in day-to-day occurrences and aiding the operations managers with pote ntial improvements and best course of action as well as producing up to date dat a for presentation. This position worked as a team and also individually to prod uce results using systems ranging from ITT, Outlook as well as Microsoft office to achieve goals in a timely fashion. Acting Supervisor While employed at Teletech, I was also a Pace Setter, acting in supervisor role over a team between 9 to 14 representatives. This was a sporadic role with dutie s ranging from attending quality calibration meetings, coaching for success, esc alations, implementing action plans and enforcing them, and disciplinary executi ons as well as staying aligned with my Manager. These opportunities rotated acro ss the Billing and the PCA department. Various ranges of time in position totals more than 19 months of experience in this capacity with the longest stint takin g place in 2004 where I was in position for more than 16 weeks. Preferred Customer Associate *Resolve issues regarding high end account holders not limited to taking care of specific issues and request ranging from billing issues and running audits. Dut ies also included being in direct contact with hub locations where shipments wer e processed, to locate and adjust individual packages based on case by case situ ations. *Served as support contact for company website and supply chain solutions. . Oth er duties revolved around being in direct contact with SPOC of accounts regardin g issues with invoices as well as inquiries regarding status of shipments and ed ucation of varies systems and services available. Skills /Training Developmental Leader Training, Public speaking, Oracle, Macintosh, SQL, Microsof t Office (Word, Excel, PowerPoint, Outlook, Access), HTML, Lotus Notes 5.05 & R5 client and administrator, Microsoft Exchange, Client Access/As400, Sysco, Act 4 .0, Symantec Norton, MS-DOS, Windows 95/98/XP/2000, Professional & Vista, Unix, Macintosh, Windows NT Server, Novell, VPN, Blackberry Unite, Blackberry Enterpri se Server, ActiveSync Exchange. Android OS, Windows Mobile.