QUALIFICATIONS PROFILE Remarkably astute, tenacious, and seasoned professional equipped with progressiv e years of experience in office management,

marketing, and accounting. Show comp etency in creating and implementing effective strategies and initiatives to impr ove process, increase productivity, and optimize operations efficiency. Demonstr ate keen expertise in establishing long-term quality relationships with customer s while simultaneously providing their total satisfaction. Known as a hands-on m anager with adeptness in training and developing employees to foster team unity toward achievement of corporate goals. Capable to multitask in a competitive and fast-paced environment.

CORE STRENGTHS Strategic Business Development Financial Analysis and Projections Human Resources Administration Leadership, Training, and Team Building Outstanding Customer Service and Relations Continuous Process and Performance Improvement Budget Implementation and Time Management Problem Resolution and Decision Making Strong Analytical and Interpersonal Skills Articulate Oral and Written Communication

EMPLOYMENT HISTORY ANALYTICAL GRAPHICS, INC. ~ LANDOVER, MD A leading software company in the aerospace industry Office Manager / Administrator 20072009 Directed and coordinated daily operational aspects of the office toward fulfillm ent of its corporate goals. Courteously welcomed and forged a solid rapport with visitors and business associates to ensure their total satisfaction. Actively r esponded to inquiries through phone, as well as took detailed and accurate messa ges for transmission to appropriate channels. Carried out a variety of administr ative duties, such as purchasing, stocking, mailings, and calendaring. Instrumen tal in maintaining filing systems and inventory; processing billing and expense reports; and ordering office supplies. Attended and participated in management / staff meetings. Notable Contributions: Served as the companys representative at NASA Goddard for a major event Assumed expanded responsibility as a training coordinator and event plan ner while simultaneously serving as an office manager for the DC office Planned and organized a one-man show for raising blood for The American Red Cross, which saved 90 lives Established and maintained long-term quality relationships with vendors by regularly interfacing with them Rendered high level of assistance in all aspects of business development by networking and developing leads Established and implemented new ideas and systems to ensure the office r

an smoothly and efficiently PC TRUST, LLC ~ LARGO, MD A start-up company in the technology industry Office Manager 20032007 Displayed unsurpassed expertise in managing day-to-day activities of the main of fice. Reviewed and prepared accounting records, financial statements, and payrol l to assess accuracy, completeness, and conformance to reporting and procedural standards. Determined staffing requirements: coordinated hiring and training of employees to enhance overall efficiency. Notable Contributions: Provided expert oversight in the strategic development of advertisement and mass mailings Served as a significant contributor to continuously expand and develop t he business Built and cultivated long-term quality relationships with customers to p rovide total satisfaction DIABETIC SHOE DIRECT, INC. ~ COLUMBIA, MD A start-up company in the diabetic shoe industry Office Manager 20022003 Assistant Manager 2002 Applied dynamic leadership talents in all aspects of operations in the headquart ers office. Spearheaded sales manager and sales representatives and delegated sp ecific responsibilities and priorities. Masterfully led all initiatives in the d evelopment of mass mailings, expos, and advertisement. Notable Contributions: Expedited trial period from 90 to 60 days through the creation of qualif ication funnel process for temporary to direct placement, thus resulting in impr oved applicant pool and enhanced customer satisfaction Conceptualized and implemented new ideas, concepts, and marketing strate gies Pivotal in processing multiple forms and orders and establishing distinc t filing systems Ensured total customer satisfaction during inbound and outbound calls

EDUCATION COURSEWORK IN BUSINESS MANAGEMENT University of Phoenix, Columbia, MD: 20012002 COURSEWORK IN BUSINESS MANAGEMENT Anne Arundel Community College, Arnold, MD: 19961997

COMMUNITY INVOLVEMENT Vigorously participated in the following volunteering work over the years: Spauldings Library (childrens story time) March of Dimes (walk) The American Red Cross (blood drive)

Hurricane Katrina (donation line, food drive, and crisis line) The Ronald McDonald House (cooked for families)

TECHNICAL PROFICIENCY Microsoft Office Suite: Word, Excel, Access, and PowerPoint with typing speed of 65+wpm